RFP questions Final.xlsx
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- Fleet and Family Support (FFSP) Global Staffing
- Solicitation number
- N4571A-25-R-0005
About this file
This document is a Request for Proposal (RFP) for the Fleet and Family Support (FFSP) Global Staffing contract (Solicitation Number N4571A-25-R-0005) issued by the Department of the Navy Naval Supply Systems Command. The contract requires comprehensive services for Navy Fleet and Family Support Programs across CONUS and OCONUS locations, focusing on providing global staffing support through remote service delivery, surge/on-demand support, and webinar hosting and production services. The primary objectives include augmenting existing FFSP personnel and delivering services across four functional areas: Work and Family Life, Counseling, Advocacy and Prevention, Sexual Assault Prevention and Response, and Integrated Primary Prevention.
Key contract details include a firm-fixed-price structure with a base year starting 01 October 2025 and four option years, requiring a contractor-provided technology platform meeting FedRAMP Moderate and DoD Impact Level Four (IL4) Authorization standards. The contract mandates comprehensive staffing solutions, including remote clinical counselors, work and family life consultants, mobile training teams, and support for various Navy family support programs. Offerors must submit proposals electronically by the specified due date, with a technical proposal limited to 30 pages and a requirement to provide detailed past performance information, including three Past Performance Questionnaires. The incumbent contractor is Zeiders Enterprises, and the contract will support active duty service members, retirees, civilians, and their families through a wide range of support services.
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Other files
| File | Type | Posted |
|---|---|---|
| Clarification Q_A.xlsx | XLSX spreadsheet | |
| N4571A-25-R-0005 00006.pdf | ||
| Attachment 3 updated.pdf | ||
| N4571A-25-R-0005 Conformed Copy.pdf | ||
| DD254 updated.pdf | ||
| N4571A-25-R-0005 00005.pdf | ||
| Attachment 5.pdf | ||
| Attachment 3.pdf | ||
| Attachment 9 DD-254.pdf | ||
| Attachment 8 QASP.pdf | ||
| N4571A-25-R-0005 Section B and C.pdf | ||
| Attachment 4.pdf | ||
| Attachment 2.pdf | ||
| N4571A-25-R-0005 00004.pdf | ||
| N4571A-25-R-0005 00003.pdf | ||
| Past Performance Questionnaire.pdf | ||
| N4571A-25-R-0005 00002.pdf | ||
| Past Performance Questionnaire.pdf | ||
| N4571A-25-R-0005 00001.pdf | ||
| N4571A-25-R-0005 RFP.pdf |
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Sheet1
| RFP Reference | Page number / Tab | Question | Answer |
| B-5, C-5.9, C-15.1, C-15.2.1 | pg. 2-6, 31, 56 | If the Government will cover the cost of "contractor-issued equipment,” which includes cell phones, computers, printers, etc. under CLIN X007 “Contractor Issued Equipment, " should the equipment be considered "government-furnished equipment” instead and tracked as such? | See C-15.2.2 CFE costs are to be billed to X007; offeror will purchase and manage the equipment which becomes the property of the government at end of contract |
| L-3.(a) | pg. 112 | Will the Government accept CPARs in lieu of PPQs? | Yes CPARS are acceptable in lieu of PPQ |
| M-2.2 | pg. 119 | Please define "business relationship" as it relates to the evaluation criteria for the past performance volume listed in Section M-2.2. | Assess the integration and coordination of all activity needed to execute the contract or order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor's history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts. Include, as applicable, information on the following: |
- Is the Contractor oriented toward the customer?
- Is interaction between the Contractor and the Government satisfactory, or does it need improvement?
- Include the adequacy of the Contractor's accounting, billing, and estimating systems and the Contractor's management of Government Furnished Property (GFP) if a substantial amount of GFP has been provided to the Contractor under the contract or order.
- Address the timeliness of awards to subcontractors and management of subcontractors, including subcontract costs. Consider efforts taken to ensure early identification of subcontract problems, and the timely application of corporate resources to preclude subcontract problems from impacting overall prime contractor performance.
- Assess the Prime Contractor's effort devoted to managing subcontracts and whether subcontractors were an integral part of the Contractor's team. Are the Contractor's management, on-site, and home office personnel exhibiting the capacity to adequately plan, schedule, resource, organize, and otherwise manage the work? If not, describe and relate to other rated elements.
| M-3.(a)(1)(ii) | pg. 120 | The instruction states that "Comparison of previously proposed prices and contract prices with current proposed prices for the same or similar services, if both the validity of the comparison and the reasonableness of the previous price(s) can be established." Given the introduction of new requirements, especially the addition of the new technology platform requirements, can the Government clarify how they will complete a comparison? | See M-3. (a) (3) (I, ii, iii) Price Proposal | |
| c.4.2.1.4 | Question: Are deployment materials and checklists government furnished? Please provide so Offerors can understand the level of effort needed to develop this content. | The offeror is responsible to provide pre-deployment, mid-deployment, departure and separation training, return and reunion, and post-deployment briefs/workshops for commands, Sailors, and their families | ||
| 9.1, page 45 | C-9.1 Local Travel. The Contractor shall assume an amount not to exceed $15,000 per year for estimated local travel for the OCONUS Super Region, and an amount not to exceed $60,000 per year for estimated local travel per each of the remaining three Super Regions in computing their ODC costs for NAFI directed travel for training purposes. Local travel (i.e., travel within a 50-mile radius) required of each position in the performance of their duties shall be reimbursed by the NAFI as Other Direct Costs. The NAFI estimates that local travel for each position shall not exceed 500 miles per employee per year. Actual costs will be reimbursed IAW clauses in Section H. Question: Is Travel a firm-fixed price CLIN or a Cost Reimbursable CLIN? Is the amount proposed by the Offeror in the Price/Cost Schedule on CLIN x010 (with the travel plugs provided by the Government in paragraph C-9 Travel - Global Services) meant to represent a firm fixed price for Travel, or instead an estimate for Travel or a ceiling for Travel that is Cost Reimbursable? RFP pargraphs H-2 Travel and H-3 Itemized Travel Invoices imply that all authorized travel is Cost Reimbursable. | CLIN X009 | ||
| C-18.4, page 57 | C-17.0 OBJECTIVES – WEBINAR HOSTING AND PRODUCTION SERVICES. C-17.4. The paragraph states: The Contractor shall develop a scale of Webinar Units (1, 1.5, 2, 2.5, 3, 3.5, 4) with an assigned price per unit outlining the various Levels of Service for the production, support, and facilitation of webinars. Questions: For the price per unit, what is the compensation model for this requirement? Is the Offeror required to provide Price/Cost entries under CLIN x009 Webinar Hosting and Production Services, or is the contractor expected to analyze requirements and make assumptions to provide a total price for services per month under CLIN x009? Is the Assigned Price per Unit meant to represent the price that the Government pays to the Offeror, or instead a price that another Government organization pays to the NFFS Program for Webinar services? | The Offeror will determine their cost to deliver the requested webinar services using the level of services listed in C-17.4. The Offeror should analyze the requirement and provide a proposed price under CLIN X009AA. Methodology and pricing should be clearly defined /described in Price Proposal. The Assigned price per unit does represent the price the Government pays to the Offeror and will be based on actual Webinar Units requested and used by the Government. | ||
| Attachment 2., page 125 | Attachment 2 FFSP Regions, Centers, and is difficult to read and may be misunderstood. | |||
| Question: Would the Government consider updating the organization of Attachment 2 so that it's more legible? | YES. Attachment 2 has been revised | |||
| L-2.2(a) / Page 106 | 106 | Question: Will the Government please clarify if PMP is intended to be an acronym for Project Management Plan and not Project Management Professional, and confirm that the PMP should include all items to be addressed in L-3.2, Factor 2: Management in proposal submissions? | Project Management Plan | |
| 2. Who is the incumbent contractor performing this effort? | The incumbent is Zeiders Enterprises | |||
| Section 2.1.3 | 9 | Sexual Assault Prevention and Response (SAPR). " Under which pricing CLIN are these services provided? | there is no requirement for the offeror to provide SAPR or Integrated Primary Prevention (IPP) support services beyond webinars (see 2.1.3 under CLIN X008 | |
| Section 2.1.3 and C-17.1 | 9 and 57 | In Section 2.1.3, the Government requires the contractor to provide SAPR virtual training "using the government’s Contractor-managed Learning Management System (LMS)." In Section C-17.0, the Government requires the contractor to "provide a Learning Management System (LMS) which shall include tailored Commercial Off-The-Shelf (COTS) software capable of providing a platform for Web Based Training and e-learning." Please clarify if these two sections are referring to a single LMIS and whether it is contractor provided or Government provided. | This is a single platform provided by the contractor but BRANDED for the government (CNIC Family Readiness) | |
| Section 2.1.3 and C-17.1 | 9 and 57 | Does the Technology solution or LMS have to connect to any government systems? | Not initially, however offerors should consider scalability | |
| Section B-2 | 2 | Would the Government consider creating Cost-Reimbursable CLINS for travel and ODCs under this FFP contract? | No | |
| Section C-11.3 | 47 | The Contractor shall not invoice for vacant positions." The contract is Firm Fixed Price. How will the cost for vacant positions be reimbursed to the government? How will this cost be determined? | the contractor shall not invoice for vacant positions or services for which they do not provide us. "Reimbursement" should not be necessary | |
| Section C-11.3 | 47 | What has been the historical personnel vacancy rates for this program? | not relevant to the current solicitation | |
| Section C-17 | 57 | Will the division of control responsibility be consistent with Table C of NIST SP 800-53Rev5 in which the Government is the "organization"? | yes | |
| Section C-17 | 57 | What are the specific controls for which the vendor will be either wholly or partially responsible? | contractor requirements are stated in the PWS | |
| Section C-17 | 57 | If the contractor operates the system, is it an 'external system" in accordance with NIST SP 800-37 and as directed by DoDI 8500-01 and DoDI 8510.01? | Yes; "Access Only" process per DoDI 8510.01 | |
| Section C-17 | 57 | Will the division of control responsibilities be provided in advance and written into the contract in accordance with NIST controls PM-17 and AC-20? | Yes; see PWS C17-C22 | |
| Section C-17 | 57 | How would the use of cloud services or products on the FedRAMP marketplace affect control responsibilities? | see PWS C17.28-34 | |
| Section C-17 | 57 | Is the Government currently utilizing Moodle as an LMS? | See section C-17.1 | |
| Section C-17 | 57 | What is the anticipated timeline updates to ATO-related documentation that is required for the new vendor to include potential changes to the system? | see A.12 | |
| Section C-17 | 57 | What is the deadline for a new system to go live (from contract award)? | It is the expectation of the government for the offeror to have a plan for immediate implementation of this requirement upon contract award, but NLT 30 days after completion of the contract transition phase | |
| Section C-5.1 | 27 | Please confirm any on demand and surge requirements would be priced separately as needed. | Yes | |
| Section G-1 | 68 | Section G-1 describes the process for submitting an invoice. Can the Government please confirm that payment under this FFP contract shall be made in 12 equal monthly installments following submission of a monthly invoice? | Payments are made IAW Prompt Payment Act as a monthly Invoice is received / FFUP | |
| Attachment 3 | For this “Firm-Fixed Price” type contract, in order to develop and price the Level of Effort for Remote Clinical and non-Medical Counseling (i.e. CLIN 003AA), Remote Work Family Life Consultants (i.e. CLIN 0004AA) and Mobile FAP Case Managers (i.e. CLIN 0005AA), we are seeking either the Government’s direction for the level of remote and mobile staff it requires by region, or an estimated annual workload for these services by region. This information is critical to developing our bids. Will the government please provide its direction and/or estimated annual workload by region for the aforementioned CLINS/services? Please note: The Attachment 2 – “Staff Allocations by Super Region,” nor the Attachment 3 – Labor Categories, provide insight into the desired/required levels of effort for the CLINS above. | See Attachment 3 | ||
| L-5 | 113 | Directions for Submitting Proposals’, the government indicates in L-5.1 that “Electronic Offers are the preferred method. All email offers submitted must be received by the closing date and time to: christopher.l.tullos.naf@us.navy.mil.” Meanwhile, all other instructions are for mailed delivery of Hard Copies or “Electronic Copies” of Compact Disks. Can the government please confirm that electronic email submissions of the offerors proposals by the solicitation closing date and time are indeed permissible and preferred? | Confirmed. | |
| Volume III Past Performance | 112 | Ref Page 112 (a) Volume III – Past Performance. The government states for Offerors to describe their relevant Past Performance within the past five years, “…Offeror shall request three sources provide PPQ’s…” The government goes on to make a “singular” reference in bold “The contract referenced above must be of similar size, scope and complexity to the current requirement herein.” It is unclear whether offerors are to a) submit one Past Performance/Contract Reference and provide three PPQ’s for that reference or whether b) Offerors may submit multiple contract references, providing 3 PPQ sources per reference (i.e. KO, COR, GTM) or c) whether the government is allowing up to three(3) Contract References and requires one PPQ for each Contract Reference. It is further noted, d) the government does not indicate whether the Prime Offeror may submit contract references of its Subcontractors for evaluation. Question: Can the Government please clarify its requirements for the Past Performance Volume? As the PP Volume is not page limited, and as a single DoD contract as wide in scope as the Navy’s FFSP, is limited to the Navy, we recommend the government evaluate all of the relevant past performance submitted by the Prime Offeror and its Teaming Partners/Subcontractors proposed to perform work on the contract and that it seek one PPQ for each Past Performance/Contract Reference presented. | Subcontracting past performance is accepted. | |
| Section C-7.1.6 | All contract staff (CONUS/OCONUS) providing services to children are subject to the Crime Control Act of 1990 (PL 101-647), as amended by PL 102-190, dated 12-91) and shall submit to CHBCs in accordance with DoDI 1402.5. Question: Will the Government clarify which positions from the positions indicated in attachment 3 requires a Child CBHC for services delivered to children? | It is the responsibility of the offeror to determine the roles of the labor categories in conjunction with the PWS requirements. | ||
| Section C-6.18 | The contractor shall provide for TB testing for contract staff members providing services on school grounds in the San Diego Metro Area. Question: Will the Government clarify which positions from the matrix in attachment 3 require TB testing results and frequency that the TB testing will occur (e.g., annual, once)? | TB testing will be as required. | ||
| Past Performance | The contract referenced above must be of similar size, scope, and complexity to the current requirement herein. This language tends to favor the incumbent only, making this an unfair competition. Will the Government consider the referenced past performance be viewed in totality instead of separately? Also, would the Government accept relevant past performance from subcontractor teammates? | Subcontracting past performance is accepted along with a PPQ for the prime contractor and they will be viewed together | ||
| Section C-17 | 57 | Will the Government provide an estimate of the number of new webinar sessions that need to be designed and developed annually broken down by the number of hours for each webinar (i.e., 1.5 hr., 2 hr., and 3 hr.)? | See section C17.1 | |
| B-5 | pg. 2 | Can the Government confirm that the development and transition costs for the Technology Platform should be included in CLIN 0001? | Confirmed. | |
| B-5 | pg. 2-6 | What ODCs should be included as part of CLINs X002AB? | The offeror is responsible for determining the required ODCs in order to perform the requirements in the PWS | |
| B-5 | pg. 2-6 | What ODCs should be included as part of CLIN X003AB? | The offeror is responsible for determining the required ODCs in order to perform the requirements in the PWS | |
| B-5 | pg. 2-6 | What ODCs should be included as part of CLIN X004AB? | The offeror is responsible for determining the required ODCs in order to perform the requirements in the PWS | |
| B-5 | pg. 2-6 | What ODCs should be included as part of CLIN X005AB? | The offeror is responsible for determining the required ODCs in order to perform the requirements in the PWS | |
| B-5 | pg. 2-6 | What ODCs should be included as part of CLIN X006AB? | The offeror is responsible for determining the required ODCs in order to perform the requirements in the PWS | |
| B-5 | pg. 2-6 | What ODCs should be included as part of CLIN X007AB? | The offeror is responsible for determining the required ODCs in order to perform the requirements in the PWS | |
| B-5 | pg. 2-6 | The description for CLIN X005AA is Contract Support, Mobile FAP CMs; however, there is not a corresponding FAP CM Labor Category assignment in Attachment 3. Can the Government please confirm which services FAP CMs will perform that should be accounted for under CLIN X005AA? | This should be under CLIN X005AA ; FAP CM to be included in Attachment 3; Services include under section C4.3.4 and C4.3.5 | |
| B-5 | pg. 2-6 | The solicitation states that contractors should "Provide user access to a virtual machine implementing security controls for teleworking contractors and provide for monthly payment of associated telework cost to contract employees." Can the Government please clarify what is included in CLIN X009AB along with any hosting requirements for the virtual machine and technical requirements for security controls? | All costs associated support costs to ensure functionality; |
Mitchell, Felicia CIV USN CNIC WASHINGTON DC (USA): Information included in previous contract MOD
| B-5 | pp.2-6 | Can the Government please confirm that the LMS should be included in CLIN X009AA? | See section C-17.1 |
| B-5 | pp.2-6 | Can the Government please clarify which CLIN the LMS should be included under? | See section C-17.1 |
| B-5 | pg. 2 - 6 | Please provide a list of positions and/or tasks by CLIN. | See attachment 3 |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: PMO roles. | Based on offeror discretion |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: Accredited Financial Counselor. | 0006AA |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: Data and Information Technology Analyst. | X004AA |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: Education Services Facilitator. | X004AA |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: FFSP Work and Family Life Service Delivery Operations Manager. | X004AA |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: HQ Remote Clinical Counselors. | X003AA |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: Remote Centralized Scheduler. | X003AA |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: Remote Data and Reporting Analyst. | X004AA |
| B-5 | pg. 2 - 6 | Please confirm which CLIN this position is to be billed: Remote Personal Financial Educator. | X004AA |
| B-5, Attachment 3 | pg. 2-6 | Can the Government please confirm that the Remote Non-Medical Counseling Supervisor, Clinical Counselor, and Centralized Scheduler positions should be included under CLIN X003AA? | X003AA |
| B-5, Attachment 3 | pg. 2-6; 127 | Attachment 3 identifies that the WFL Consultant positions will be part of the Mobile Training Teams; however in B-5, there is a separate CLIN for the Remote WFLC positions (X004AA) as well as the CLIN for Mobile Training Team (X007AA). Can the Government please confirm under which CLIN WFLC positions should be included? | CLINs 0004AA/AB |
| B-5, C-5.9, C-15.1, C-15.2.1 | pg. 2-6, 31, 56 | The Contractor is required to provide "contractor-issued equipment,” which includes cell phones, computers, printers, etc. CLIN X007 provides a lot price for “Contractor Issued Equipment." Does the Government intend to pay for such equipment under CLIN XXX7? | See C-15.2.1-2 CFE cost are to be billed to X007 |
| C-1.; C-5.1 | pg. 7; 28 | Regarding the Technical Direction Letters (TDLs) used to order surge and on-demand services, how will TDLs be issued? | TDL's will be issued from the COR |
| C-1.; C-5.1 | pg. 7; 28 | Regarding the Technical Direction Letters (TDLs) used to order surge and on-demand services, will the Contractor need access to a Government system to access the TDLs? | No, TDL's will be emailed by the COR |
| C-1; C-5.1 | pg. 7; 27 | The RFP states that "Surge support will be provided on site for a specified period of up to 180 days. On-demand support will be provided on site for a specified period of time, typically 1 day to four weeks. Both surge and on-demand support may be provided by individuals or mobile teams of Contractor staff. The Contractor shall maximize the use of locally based staff and the efficient utilization of its worldwide network in filling and managing assignments." Could the Government provide target counts and locations for surge support? | Surge support varies and is dependent on outside factors that can not always be quantified or predicted. See attachment 2 |
| C-1; C-5.1 | pg. 7; 27 | Would the Government consider providing a T&M CLIN for Surge/On-Demand support? | No. All Offerors shall use NTE $60,000 for CLIN X010 |
| C-1; C-5.1 | pg. 7; 28 | Section C-1 states that On-demand support will be provided on-site for a specified period of time, typically 1 day to 4 weeks; however, Section C-5.1 states On-demand events last up to 3 weeks and could have a requirement to provide support for a minimum of 1 day. Please clarify whether On-demand events may last up to 3 weeks or whether they can last up to 4 weeks. | Section 5.1 is revised to reflect 4 weeks |
| C-9 .2 | pg. 45 | The solicitation states, "The Contractor shall, upon the Contracting Officer's written notice, (1) furnish phase- in, phase-out services for up to 60 days after this contract expires and (2) negotiate in good faith a plan with a successor to determine the nature and extent of phase-in, phase-out services required." Does the Government want the Phase-Out pricing to be included in the Option Year 4 CLINs? | All necessary expenses should be captured in the proposal estimate. |
| C-9 .2 | pg. 45 | Would the Government consider a 60-day Phase-out CLIN for 10/1/2030 - 11/30/2030? | No |
| C-11.4.12 | pg. 50 | In the identified tasks for the Site Contract Staff Supervisor, the PWS references 4.5. Can the Government clarify if they intended to refer to 4.5.4? | YES |
| C-11.4.15 | pg. 50 | In the identified tasks for the Centralized Scheduler, the PWS references 4.5.2, however 4.5.2 describes tasks for the FFSP WFL Service Delivery Operations Manager. Can the Government please clarify which tasks the Centralized Scheduler is responsible for in section C-4? | Section C-11.4.15 revised to reference functional tasks outlined in Section C-4.5 |
| C-11.4.15 | pg. 50 | Will contractor schedulers utilize a government or contractor provided scheduling/calendar system? | Government scheduling system will be utilized (FFSMIS) |
| C-11.4.22 | pg. 51 | This section states that the SAIL Social Service Associate is a GS-9 equivalent position. Please provide the GS equivalent for all labor categories. | All labor categories have been updated to reflect their equivalent General Schedule (GS) levels. |
| C-11.4.27 | pg. 53 | In the identified tasks for the Workforce Manager and Scheduling Coordinator, the PWS references 4.5.3, which is not in the PWS. Can the Government please clarify which tasks the Workforce Manager and Scheduling Coordinator is responsible for in section C-4? | See section 4.5.3 |
| C-11.4.28 | pg. 53 | No tasks were identified for the Learning Management System Specialist in the PWS. Would the Government provide the tasks for this LCAT? | Personal qualifications were updated in 11.4.28 and functional tasks were updated in 4.5 |
| C-11.4.29 | pg. 53 | In the identified tasks for the Remote Data and Reporting Analyst, the PWS references 4.5.5, which is not in the PWS. Can the Government clarify the reference? | Responsible for functional tasks 4.5.5.1, 4.5.5.2, 4.5.5.3, 4.5.5.4 which were revised and included in PWS |
| C-11.4.30 | pg. 53 | The requirement states, "Incumbents must obtain and maintain a determination of eligibility for Secret security clearance of access for the duration of employment, including a background investigation and credit check." Please outline security clearance requirements for a new hire FAP Case Manager. | See C-11.4.30 FAP Case Manager |
| C-11.4.6 | pg. 49 | In the identified tasks for the Education Services Facilitator, the PWS references 4.2.12, which is listed as Reserved. Can the Government clarify? | The section is reserved. If necessary the section can be executed, but is not included in this current requirement |
| C-17.1 | pg. 57 | Will the incumbent transfer the LMS training record files to the successor contractor? | Yes. All records belong to the government and should be included in the transfer during the contract transition process. |
| C-17.1 | pg. 57 | How many of the required webinars will need to be created? | |
| See chart in section C-17.0 | |||
| C-17.1 | pg. 57 | How many webinars already exist that can be used for this contract? | information not relative to proposal response |
| C-17.1; F-3.2 | pg. 57; 67 | The requirement states, "The Contractor shall be available to produce and facilitate up to 100 webinars per month and up to 1,000 webinars per year." Section F-3.2 then states, "Live / Per Monthly Schedule NTE 1500 Webinars Units." Can the Government please confirm the correct number of webinars per year? | The actual number of actual webinars may differ from the number of webinar units (see C-17.4) |
| C-17.10: various | pg. 58 | Throughout the solicitation and in C-7-10 the government refers to “virtual” training. Please clarify what the government means by virtual training. | Training/education delivered online leveraging technology to create a remote learning experience. |
| C-17.0 | pg. 58 | Does the government mean live virtual training that is delivered in an application like Zoom, Teams, or Adobe Connect or does the government mean by virtual, asynchronous training that is delivered on-demand and developed in an application like Articulate Storyline or Captivate and then deployed as a SCORM or xAPI file? | Training and education may include live and on-demand (asynchronous); it is anticipated that the vendor will use the contractor developed, CNIC FFSP-branded LMS for delivery (see C-17) |
| C-17.30 | pg. 61 | Will this contract require an authority to operate for cloud services that are provided? | See section C-5 |
| C-17.30 | pg. 61 | If the Government requires System Security Plans (SSPs) for this contract, please provided expected delivery timeframe (e.g., 90 days from program start)? | Not stated in the RFP |
| C-17.31 | pg. 61 | Can the DoD IL4 requirement for cloud products and services be waived for instances where only a FedRAMP Moderate options is available? | See section C-5 |
| C-17.31 | pg. 61 | Does FFSP require all platforms and software used for this contract to be single-tenant and dedicated exclusively to FFSP, or is a multi-tenant environment acceptable? | See section C-5 |
| C-17.31 | pg. 61 | Do security tools that support this contract (e.g., SIEM) also require FedRAMP Moderate or DoD IL4 authorization, or does this requirement apply only to platforms and systems that process, store, or transmit contract data? | Yes, security tools are required to meet the same DoD requirements |
| C-22; L.2.2 | pg. 64; 106 | Please clarify whether the Quality Control Plan (QCP) is due within 30 days after award or with the proposal submission. | The QCP is due to the COR within 30 days after contract award |
| C-4.1.2; C-4.2.1 | pg. 10-12 | Could the Government please provide the scope and details around the Outreach program, including more details on what marketing support activities are required to execute the contract? | Requirements are stated in the PWS |
| C-4.1.2; C-4.2.1 | pg. 10-12 | Does the current contract have full-time marketing support? | No, this is in conjunction with government. See C-4.5.2.7 " Coordinate with CNIC Headquarters Program Managers on the development of marketing plans and campaigns." |
| C-4.1.2; C-4.2.1 | pg. 10-12 | Please provide the scope and details for the printing of materials, including how many pieces per month/per year are required and if there is an on-demand/fulfillment center requirement. | C-4.1.2 states "Contractor shall create and distribute digital promotional materials on virtual services and training" |
| C-4.1.2; C-4.2.1 | pg. 10-12 | Does the Government require all printed materials on this program to be produced through the Government Printing Office? | Yes. All requirements for printed material will be submitted to GPO by the government. |
| C-4.1.2; C-4.2.1 | pg. 10-12 | Can the Government provide information on the average number of materials and presentations the Contractor will be responsible for developing or modifying on a monthly basis? | See PWS Attachment 4 |
| C-4.2.1.12; C-4.2.5.5; C-4.2.6.7; C-4.2.7.8; C-4.2.8.12; C-4.2.9.5; C-4.2.10.5; C-4.2.13.5; C-4.2.14.10; C-4.3.1.5; C-4.3.4.4 FAP | pg. 12; 13-21 | Regarding the requirement to "Ensure that deployment support group programs, one-on-one assistance and Information and referral services are entered and counted in Fleet and Family Support Management Information System (FFSMIS)." Does the Government intend to provide contractor staff with direct access to the FFSMIS for data capture, or will data need to be captured in the contractor-provided system and transferred to the FFSMIS periodically? Will the Government provide a template for data capture and transfer? | Contract providers will have access to FFSMIS |
| C-4.2.1.12; C-5 | pg. 12; 26 | Does the Government require an integration between the Fleet and Family Support Management Information System (FFSMIS) and the required Technology Platform/Software detailed in Section C-5? If the Government requires an integration between the Fleet and Family Support Management Information System (FFSMIS) and the required Technology Platform/Software detailed in Section C-5, is there an API interface for FFSMIS available? | No. Not at this time, however contracted tech platform must be scalable |
| C-4.2.8.11 | pg. 15 | Regarding the language, "Ensure TAP workshops are entered into the DMDC TAP data collection system," Does the Government intend to provide contractor staff with direct access to this system for data capture? | Yes. |
| C-4.2.8.11 | pg. 15 | Regarding the language, "Ensure TAP workshops are entered into the DMDC TAP data collection system," will data need to be captured in the contractor-provided system and transferred to this system periodically? If so, will the Government provide a template for data capture and data transfer? | N/A |
| C-4.3.1.3 | pg. 18 | The RFP states that the Contractor must "Ensure that crisis response services are fully documented in an FFSMIS case record system." Does the Government intend to provide contractor staff with direct access to this system for data capture? | Yes. |
| C-4.3.1.3 | pg. 18 | The RFP states that the Contractor must "Ensure that crisis response services are fully documented in an FFSMIS case record system." Will data need to be captured in the contractor-provided system and transferred to this system periodically? If so, will the Government provide a template for data capture and data transfer? | N/A |
| C-4.3.2.1(a) | pg.19 | The requirement states, "Provide non-medical individual counseling sessions, group sessions, walk around engagement, psychoeducation workshops, and information and referral during D&S deployments." Can the Government please confirm that "walk around engagement" is only expected for on-site counselors? | Confirmed. |
| C-4.3.2.7 | pg. 19 | Regarding the clause to "Document and maintain current records in the FFSMIS Clinical Counseling Record System," does the Government intend to provide contractor staff with direct access to this system for data capture? | Yes. |
| C-4.3.2.7 | pg. 19 | Regarding the clause to "Document and maintain current records in the FFSMIS Clinical Counseling Record System," will data need to be captured in the contractor-provided system and transferred to this system periodically? If so, will the Government provide a template for data capture and data transfer? | N/A |
| C-4.3.3.7 | pg. 20 | Regarding the requirement to "Document and maintain current records in the FFSMIS SAIL Record System," does the Government intend to provide contractor staff with direct access to this system for data capture? | Yes. |
| C-4.3.3.7 | pg. 20 | Regarding the requirement to "Document and maintain current records in the FFSMIS SAIL Record System," if data needs to be captured in the contractor-provided system and transferred to this system periodically, will the Government provide a template for data capture and data transfer? | N/A |
| C-4.3.5.10 | pg. 22 | Regarding the requirement to "Document and maintain current records in the FFSMIS FAP Case Record System," Does the Government intend to provide contractor staff with direct access to this system for data capture? | Yes. |
| C-4.3.5.10 | pg. 22 | Regarding the requirement to "Document and maintain current records in the FFSMIS FAP Case Record System," Will data need to be captured in the contractor-provided system and transferred to this system periodically? If so, will the Government provide a template for data capture and data transfer? | N/A |
| C-4.3.5.2 | pg. 21 | The requirement states, "Develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse in accordance with Navy Certification standards." Will they also be delivering the clinical treatment and interventions to the victims and perpetrators of child and domestic abuse? | Yes |
| C-4.5.1.1 |
C-4.5.1.7 C-4.5.12.4 C-4.5.14.5 pg. 22
pg. 23
pg. 25
| pg. 26 | Is it the government's expectation that a call center will be needed to support scheduling? If so, does the call center solution need to be IL4 authorized? | Yes/yes | ||
| C-4.5.13.5 | pg. 25 | The RFP states that the Contractor must "Ensure Remote Clinical Counselors document and maintain current records in the FFSMIS Clinical Counseling System." Does the Government intend to provide contractor staff with direct access to this system for data capture? | Yes. | |
| C-4.5.13.5 | pg. 25 | The RFP states that the Contractor must "Ensure Remote Clinical Counselors document and maintain current records in the FFSMIS Clinical Counseling System." Will data need to be captured in the contractor-provided system and transferred to this system periodically? If via a contractor-provided system, will the Government provide a template for data capture and data transfer? | N/A | |
| C-4.5.13.6 | pg. 25 | The requirement states, "Ensure Remote Clinical Counselors are accounting for all services delivered in the scheduling module in FFSMIS." Does this requirement apply to just the non-medical case management services, or does it also apply to all clinical services that the Remote Clinical Counselors provide? | All clinical services | |
| C-4.5.4.5; C-4.5.12.1 | pg. 23-24 | Regarding the requirement to "Ensure staff delivering Work and Family Life Programs and Counseling and Advocacy Programs are accounting for all services delivered in the scheduling module in FFSMIS," does the Government intend to provide contractor staff with direct access to this system for data capture? | Yes. | |
| C-4.5.4.5; C-4.5.12.1 | pg. 23-24 | Regarding the requirement to "Ensure staff delivering Work and Family Life Programs and Counseling and Advocacy Programs are accounting for all services delivered in the scheduling module in FFSMIS," will data need to be captured in the contractor-provided system and transferred to this system periodically? If so, will the Government provide a template for data capture and data transfer? | N/A | |
| C-5 | pg. 27 | Please provide a list of all allowable modalities (e.g., in-person, phone, video, chat, email, text). | Modalities refers to virtual/remote service delivery and Mobile Training Team | |
| C-5 | pg. 26 | Regarding the requirement, "This will be accomplished by standardizing workflow, creating a user portal with self-serve capabilities, structured processes, reporting and transparency in support actions." Can the Government please confirm the user population for the Technology Platform/Software that will need access to a user portal? | FFSP government staff (HQ, Region, Installation), contract employees, servicemembers, and family members. | |
| C-5 | pg. 26 | Regarding the section, "This will be accomplished by standardizing workflow, creating a user portal with self-serve capabilities, structured processes, reporting and transparency in support actions." Can the Government please confirm what self-service capabilities are expected to be built into the Technology Platform/Software? | Offeror should present best ideas and industry practice for self-service portals to Self-service capabilities should include requests for program services by government staff, servicemembers and authorized family, management and admin control of contracted mobile training teams and virtual /remote workforce, webinar requests, LMS training calendar/schedule, etc., | |
| C-5 | pg. 26 | Approximately how many licenses does the Government expect to be required for the Technology Platform/Software? | All offerors should use 82 as a baseline. However, Tech Platform should be scalable | |
| C-5 | pg. 26 | The requirement states, "The platform/software shall be designed to automate workflows, reduce bottlenecks and human error, boost efficiency, improve quality of end user support and provide process visibility to stakeholders. This will be accomplished by standardizing workflow, creating a user portal with self-serve capabilities, structured processes, reporting and transparency in support actions." Can the Government provide examples of the self-serve capabilities being requested? | Offeror should present best ideas and industry practice for self-service portals to Self-service capabilities should include requests for program services by government staff, servicemembers and authorized family, management and admin control of contracted mobile training teams and virtual /remote workforce, webinar requests, LMS training calendar/schedule, etc., | |
| C-5 | pg. 26 | The requirement states, "The platform/software shall include a global services dashboard. It shall be a central, unified workspace for FFSP operations which will prevent the siloing of information and will focus on real-time, on-demand service delivery, data and analytics. The platform shall be integrated into the FFSP program and shall be secure, user-friendly, reliable and scalable/expandable to cope with increased business case use." Can the Government provide an example of the dashboard and an estimate of the number of stakeholders, staff, and end-users expected to access/utilize the system? | All offerors should use 82 as a baseline. However, Tech Platform should be scalable | |
| C-5 | pg. 26 | The RFP states, "The Contractor shall employ innovative technology platform/software (PaaS/SaaS) to link workflows for all contracted services; and which shall enhance FFSP programs performance to increase the overall speed of execution in providing quality services to end users throughout the CNIC enterprise." With this being an "innovative Platform" and the high potential for additional or ad hoc request or be required, would the Government consider making this a T&M CLIN for all years should additional technology services be required? | No, however consideration will be given to modifying the contract as needed to include cost of upgrades. | |
| C-5 | pg. 26 | The PWS states, "The platform shall be integrated into the FFSP program and shall be secure, user-friendly, reliable and scalable/expandable to cope with increased business case use.” Please confirm that any scaling/expansion will follow the normal changes process in which the Contractor provides a cost estimate, if applicable, to accommodate the additional work. | Confirmed. | |
| C-5 | pg. 26 | The RFP states, "The platform shall be integrated into the FFSP program and shall be secure, user-friendly, reliable and scalable/expandable to cope with increased business case use." Can the Government please confirm that all costs associated with potential new capabilities within the Technology Platform/Software should be accounted for in CLIN X001? | Confirmed. | |
| C-5 | pg. 27 | What type of CUI data will be stored in the Technology Platform/Software? | PII | |
| C-5 | pg. 27 | Who will be ordering services through the Technology Platform/Software? | FFSP government staff (HQ, Region, Installation), contract employees, servicemembers, and family members. | |
| C-5 | pg. 27 | What types of ordering capabilities are expected to be built into the Technology Platform/Software? | Offeror should present best ideas and industry practice for self-service portals to Self-service capabilities should include requests for program services by government staff, servicemembers and authorized family, management and admin control of contracted mobile training teams and virtual /remote workforce, webinar requests, LMS training calendar/schedule, etc., | |
| C-5 | pg. 27 | The requirement states, "a detailed implementation plan outlining steps, timelines, and responsible parties." What is the anticipated transition period (design, build, implementation) for the Technology Platform/Software? Given the level of effort required for the design, build, and implementation of this brand-new requirement, we respectfully recommend a 6-month transition period. | It is the expectation of the government for the offeror to have a plan for immediate implementation of this requirement upon contract award. | |
| C-5 | pg. 27 | The Government references 3 weeks of Go-Live support for the Technology Platform/Software. Does the Government require ongoing help desk support as well? | Yes. | |
| C-5 | pg. 27 | The RFP indicates that "The Contractor shall host a kick-off meeting concerning the technology platform/software with CNIC FFSP via remote conferencing (Microsoft Teams) within 10 calendar days of contract award." Is the kick-off meeting within 10 calendar days of the contract award intended to be the start of the design and build process for the Technology Platform/Software? | It is the expectation of the government for the offeror to have a plan for immediate implementation of this requirement upon contract award. | |
| C-5 | pg. 27 | The requirement states, “The subject technology platform/software must meet Federal Risk and Authorization Management Program (FEDRAMP) Moderate level or higher; and DoD Impact Level Four (IL4) Authorization To Operate.” Does the current contract contain a similar requirement? | no tech platform being provided on the current contract | |
| C-5 | pg. 27 | Will cloud services like websites and web portals that are created for FFSP that are hosted in AWS Gov Cloud meet the FedRAMP Moderate / IL4 requirement? | Yes. | |
| C-5 | pg. 27 | Will cloud services like websites and web portals that are created for FFSP that are hosted in AWS US East/West meet the FedRAMP Moderate / IL4 requirement? | Yes. | |
| C-5 | pg. 27 | In order to meet the SOW requirements, the vendor will need to be able to create a custom portal. At this time, there is no customizable LMS available that has BOTH FedRAMP and IL4 certification. Therefore, we ask the Navy to revise this requirement to indicate current FedRAMP certification with at least IL2 certification and the future increase to IL4. | Government will take into consideration | |
| C-5.1 | pg. 28 | Would the Government provide a Proposal Only Plug number for Surge and On-Demand Support? | Yes; $60,000 | |
| C-5.1 | pg. 28 | The solicitation states that "Surge support may be required for up to 180 days to meet a bona fide requirement such as emergent needs requiring immediate support; and On-demand events last up to 3 weeks and could have a requirement to provide support for a minimum of 1 day." Will the Government provide historical surge workload data, estimated frequency of surge events, or demand projections to help offerors develop cost-realistic pricing structures that accurately reflect the expected level of effort and resource allocation? | Historical data is not available; all offerors should use $60,000 as baseline for Surge/On demand Support | |
| C-5.1 | pg. 28 | Will the Government consider a separate T&M CLIN(s) for Surge and On-Demand Support? Would the Government provide a target cost for Surge and On-Demand Support? | No; $60,000 | |
| C-5.1 | pg. 28 | This section states, "The NAFI reserves the right to issue multiple awards, by CLIN (LMS, Technology Platform, etc.) and/or by the four predetermined super-regions identified below." Please clarify if it is the Government’s intention to award multiple contracts for each CLIN. | No this is not a multi award contract. | |
| C-5.1 | pg. 28 | Which LCATs are anticipated to be required for Surge support? | See Attachment 3 | |
| C-5.1 | pg. 28 | Which LCATs are anticipated to be required for On-Demand assignments? | See Attachment 3 | |
| C-5.1 | pg. 28 | What types of on-demand events are anticipated to be supported? | See Attachment 3 | |
| C-5.1 | pg. 28 | The requirement states, "Administrative control, remote and mobile workforce will be managed utilizing either a government-provided technology platform or a vendor-provided technology platform paid for by the government." Can the Government confirm ownership of the Technology Platform/Software (e.g., contractor-owned)? | Contractor developed tech platform must be CNIC/FFSP-branded and managed/maintained by the offeror | |
| C-5.1 | pg. 28 | The requirement states, "The NAFI will order surge and on-demand services through the use of the Contractor-provided technology platform/software. The COR or ACOR may also issue a Technical Direction Letter (TDL) to the Contractor to order surge and on-demand services." How will TDLs be issued? Will the Contractor need access to a government system to access the TDLs? | TDL's will be issued from the COR and do not require specific system access | |
| C-5.1 | pg. 28 | The requirement states, "The NAFI will order surge and on-demand services through the use of the Contractor-provided technology platform/software. The COR or ACOR may also issue a Technical Direction Letter (TDL) to the Contractor to order surge and on-demand services." How will TDLs be issued? If support is ordered via a contractor-provided technology platform or software, will the Government provide a TDL number or order number? | Yes. | |
| C-5.1 | pg. 28 | Regarding the requirement that "Remote positions will typically provide FFSP services and support for up to 12 months." Will a TDL be provided for each Remote position? | yes, but only as it regards Surge/On-demand support | |
| C-5.1 | pg. 28 | Can the Government provide the total number of remote FTE? | See Attachment 3 | |
| C-5.3 | pg. 29 | C-5.3 is titled" Option for Increased Level of Effort (LOE) - Global Staffing" and is marked as “Reserved.” If the Government does not intend to add language to C-5.3, can the Government remove the title of C-5.3 and leave it written as simply "C-5.3-Reserved"? | Yes; revised | |
| C-5.4 | pg. 29 | Please confirm the premium cost includes every instance of overage, including services that may be requested and/or required unexpectedly (e.g., crisis calls, hotline coverage, or SAIL support on evenings or the weekend after the staff has already worked 40 hours), or if it is priced by CLIN? | Every instance | |
| C-5.4 | pg. 29 | This section states a certain specified amount of overage would require prior approval before services are rendered, please confirm that some overtime and night/weekend differential pay may be necessary due to the nature of the position and services provided. | Confirmed. | |
| C-5.4 | pg. 29 | This section states that "Some positions require contract staff to be on-call after hours and on holidays, responding in person or telephonically as indicated by the situation." Can the Government please confirm which positions may be required to be on-call after hours and on holidays? | The position will vary depending on the specific requirement | |
| C-5.4 | pg. 29 | The RFP states, “Compensatory time may be granted if approved in advance by the NAFI’s representative and shall be recorded on each individual’s time sheet.” Does this cost include every instance of compensatory time or is this done by CLIN? | Every instance | |
| C-5.6 | pg. 30 | The RFP states, "In support of contingency operations or long-term emergent requirements, the NAFI may elect to exercise a surge capability to sustain these requirements. If any optional ILOE CLIN is exercised, the NAFI will order on the basis of the unit price of the identified positions for each region." Will additional/optional CLINs be provided for pricing, which will identify unit cost that the Government may exercise? | All Offerors shall use NTE amount of $60,000.00 for Contract Surge support CLIN X010. | |
| C-5.6 | pg. 30 | The RFP states, "In support of contingency operations or long-term emergent requirements, the NAFI may elect to exercise a surge capability to sustain these requirements. If any optional ILOE CLIN is exercised, the NAFI will order on the basis of the unit price of the identified positions for each region." Could the Government provide a forecast of possible ILOEs or provide historical ILOEs? | No forecast available. | |
| C-5.6 | pg. 30 | The requirement states, "If any optional ILOE CLIN is exercised, the NAFI will order on the basis of the unit price of the identified positions for each region." The current pricing structure is a monthly unit price. Is it the Government's intent that ILOE will be invoiced in monthly units, and is not specifically by position and region? | All invoicing for FTEs will be based on actual hours incurred. | |
| C-5.6 | pg. 29 | Would the Government consider T&M CLIN by LCAT & Region to support ILOE support? | No. | |
| C-5.6 | pg. 30 | Per the RFP language, the requirement states, "However, they may be required to be on call, to work out of a designated evacuation site/alternative work site or be part of a crisis response team at a nearby site as part of the NAFI continuity of operations plan (COOP)." Can the Government please provide the NAFI continuity of operations plan (COOP)? | Not currently available, but will be provided after contract award | |
| C-5.8.2 | pg. 30 | "If work under this contract involves performance on NAFI installations, the NAFI will normally provide the contactor with facilities and property at work sites both in CONUS and OCONUS. Similar facilities and equipment may be provided at work locations required by and unique to this contract but not on NAFI installations. When they are not provided, the Contractor shall be required to provide them on a reimbursable basis." Which CLIN would costs for these facilities or equipment be included under? | X006AB | |
| C-5.8.2.4 | pg. 31 | Will the Government reimburse the cost for Department of Defense Dependent Schools (DODDS)? | Schools for Dependents. Department of Defense Dependent Schools (DODDS) may be authorized. (C-5.8.2.4) | |
| C-7 | pg. 38 | For those positions requiring a Secret clearance, can the Government confirm that an Interim Secret is acceptable to begin work? | Confirmed but dependent on labor category |
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