N4571A-25-R-0005 Conformed Copy.pdf

SOLICITATION, OFFER AND AWARD

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGE

1 131

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

5. DATE ISSUED 6. REQUISITION/PURCHASE NUMBER

N4571A-25-R-0005

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than item 7)

COMMANDER, NAVY INSTALLATIONS COMMAND

NAF ACQUISITIONS BRANCH N945

5720 INTEGRITY DRIVE LASSEN BUILDING 457

MILLINGTON, TN 38055-6500

POC: CHRISTOPHER TULLOS, 901-305-0589

Christopher.l.tullos.naf@us.navy.mil

NOTE: In sealed bid solicitations “offer” and “offeror” mean “bid” and “bidder”.

SOLICITATION

9. Sealed offers in original and 6 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the depository located in See Section L-5.2 until 1500 local time 05 Mar 2025

(Hour) (Date) CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. L-6. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

CHRISTOPHER TULLOS

AREA CODE NUMBER EXT.

Christopher.l.tullos.naf@us.navy.mil 901 305-0589

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM 1 X I CONTRACT CLAUSES 81-88

X B SUPPLIES OR SERVICES AND PRICES/COSTS 2-6 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

X C DESCRIPTION/SPECS./WORK STATEMENT 7-64 X J LIST OF ATTACHMENTS 88

D PACKAGING AND MARKING PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 65 X

K

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

89-104

X F DELIVERIES OR PERFORMANCE 65-68

X G CONTRACT ADMINISTRATION DATA 68-69 X L INSTRS., CONDS., AND NOTICES TO OFFERORS 105-116

X H SPECIAL CONTRACT REQUIREMENTS 69-81 X M EVALUATION FACTORS FOR AWARD 116-121

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT 10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%)

(See Section I, Clause No. 17)

14. ACKNOWLEDGMENT OF AMEND-

MENTS (The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OFFEROR

CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

NON-APPROPRIATED FUNDS

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

23. SUBMIT INVOICES TO ADDRESS

SHOWN IN (4 copies unless otherwise specified)

ITEM

10 U.S.C. 2304(c) ( ) 41 U.S.C. 253(c) ( ) See Section G

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

See Section G

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

(Signature of Contracting Officer)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214 (c) mailto:Christopher.l.tullos.naf@us.navy.mil

N4571A-25-R-0005

PART I, SECTION B: SUPPLIES OR SERVICES AND PRICES/COSTS

B-1. GENERAL. This is a procurement of the Commander, Navy Installations Command (CNIC) Morale, Welfare, and Recreation (MWR) Non-appropriated Funds Instrumentality (NAFI), hereinafter referred to as

NAFI.

B-2. TYPE OF CONTRACT. It is anticipated that this solicitation is to be awarded as a Firm-Fixed-Price type contract with a Base Year of One (1) year with Four (4) One-year option periods.

B-3. SUPPLIES AND/OR SERVICES PRICE/COST SCHEDULE. The offer is to fill in the proposed pricing table below.

B-4. AWARD. Upon award of contract, Sections K, L, and M of the solicitation will be removed, and the

Contractor’s technical proposal, including any revisions, will be incorporated by reference, subject to Clause

16 (Order of Precedence).

B-5.

Base Year 01 October 2025 – 30 September 2026

CLIN Description Quantity Unit

Proposed

Unit

Price

Proposed Total

Price

0001 Technology Platform 12 MO $ $

0002AA Contract Support, SAIL 12 MO $ $

0002AB Other Direct Cost, SAIL 12 MO $ $

0003AA Contract Support, Remote RCCs/NMC 12 MO $ $

0003AB Other Direct Cost, Remote RCCs/NMC 12 MO $ $

0004AA Contract Support, Mobile Training Team 12 MO $ $

0004AB Other Direct Cost, Mobile Training Team 12 MO $ $

0005AA Contract Support, Remote FAP CMs 12 MO $ $

0005AB Other Direct Cost, Remote FAP CMs 12 MO $ $

0006AA Contract Support, Onsite 12 MO $ $

0006AB Other Direct Cost, Onsite 12 MO $ $

0007 Contractor Issued Equipment 1 LT $ $

Webinar Hosting and Production

Services

12 MO $ $

0009 Travel 1 LT $ $

0010 Contract Surge Support 1 LT $60,000.00

(NTE)

Base Year Total $

Option Year One: 01 October 2026 – 30 September 2027

CLIN Description Quantity Unit

Proposed

Unit

Price

Proposed Total

Price

1001 Technology Platform 12 MO $ $

1002AA Contract Support, SAIL 12 MO $ $

1002AB Other Direct Cost, SAIL 12 MO $ $

1003AA Contract Support, Remote RCCs/NMC 12 MO $ $

1003AB Other Direct Cost, Remote RCCs/NMC 12 MO $ $

1004AA Contract Support, Mobile Training Team 12 MO $ $

1004AB Other Direct Cost, Mobile Training Team 12 MO $ $

1005AA Contract Support, Remote FAP CMs 12 MO $ $

1005AB Other Direct Cost, Remote FAP CMs 12 MO $ $

1006AA Contract Support, Onsite 12 MO $ $

1006AB Other Direct Cost, Onsite 12 MO $ $

1007 Contractor Issued Equipment 1 LT $ $

Webinar Hosting and Production

Services

12 MO $ $

1009 Travel 1 LT $ $

1010 Contract Surge Support 1 LT $60,000.00

Option Year One Total $

Option Year Two: 01 October 2027 – 30 September 2028

Proposed

Unit

Price

Proposed Total

Price

2001 Technology Platform 12 MO $ $

2002AA Contract Support, SAIL 12 MO $ $

2002AB Other Direct Cost, SAIL 12 MO $ $

2003AA Contract Support, Remote RCCs/NMC 12 MO $ $

2003AB Other Direct Cost, Remote RCCs/NMC 12 MO $ $

2004AA Contract Support, Mobile Training Team 12 MO $ $

2004AB Other Direct Cost, Mobile Training Team 12 MO $ $

2005AA Contract Support, Remote FAP CMs 12 MO $ $

2005AB Other Direct Cost, Remote FAP CMs 12 MO $ $

2006AA Contract Support, Onsite 12 MO $ $

2006AB Other Direct Cost, Onsite 12 MO $ $

2007 Contractor Issued Equipment 12 MO $ $

Webinar Hosting and Production

Services

12 MO $ $

2009 Travel 1 LT $ $

Contract Surge Support 1 LT $60,000.00

Option Year Two Total

Option Year Three: 01 October 2028 – 30 September 2029

Proposed

Unit

Price

Proposed Total

Price

3001 Technology Platform 12 MO $ $

3002AA Contract Support, SAIL 12 MO $ $

3002AB Other Direct Cost, SAIL 12 MO $ $

3003AA Contract Support, Remote RCCs/NMC 12 MO $ $

3003AB Other Direct Cost, Remote RCCs/NMC 12 MO $ $

3004AA Contract Support, Mobile Training Team 12 MO $ $

3004AB Other Direct Cost, Mobile Training Team 12 MO $ $

3005AA Contract Support, Remote FAP CMs 12 MO $ $

3005AB Other Direct Cost, Remote FAP CMs 12 MO $ $

3006AA Contract Support, Onsite 12 MO $ $

3006AB Other Direct Cost, Onsite 12 MO $ $

3007 Contractor Issued Equipment 12 MO $ $

Webinar Hosting and Production

Services

12 MO $ $

3009 Travel 1 LT $ $

Contract Surge Support 1 LT $60,000.00

Option Year Three Total $

Option Year Four: 01 October 2029 – 30 September 2030

Proposed

Unit

Price

Proposed Total

Price

4001 Technology Platform 12 MO $ $

4002AA Contract Support, SAIL 12 MO $ $

4002AB Other Direct Cost, SAIL 12 MO $ $

4003AA Contract Support, Remote RCCs/NMC 12 MO $ $

4003AB Other Direct Cost, Remote RCCs/NMC 12 MO $ $

4004AA Contract Support, Mobile Training Team 12 MO $ $

4004AB Other Direct Cost, Mobile Training Team 12 MO $ $

4005AA Contract Support, Remote FAP CMs 12 MO $ $

4005AB Other Direct Cost, Remote FAP CMs 12 MO $ $

4006AA Contract Support, Onsite 12 MO $ $

4006AB Other Direct Cost, Onsite 12 MO $ $

4007 Contractor Issued Equipment 12 MO $ $

Webinar Hosting and Production

Services

12 MO $ $

4009 Travel 1 LT $ $

Contract Surge Support 1 LT $60,000.00

Option Year Four Total $

Base Year & All Option Years Total Estimated Price $ ___________________

(END OF SECTION B)

PART I, SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

PERFORMANCE WORK STATEMENT

C-1. SCOPE. Commander, Navy Installations Command (CNIC) requires comprehensive services, programs and personnel for Fleet and Family Support Programs (FFSPs) located throughout CONUS and OCONUS, as specified herein. The Contractor shall implement and evaluate established services and programs designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families. The Contractor shall develop concepts, structures, processes, procedures, and practices for meeting these objectives.

The purpose of this contract is twofold: (1) provide global staffing to augment existing FFSP and personnel, through remote service delivery and/or through the use of surge/on-demand support; and (2) provide FFSP with webinar hosting, production and facilitation services through a learning management system.

The Contractor shall primarily provide global support through a combination of (a) virtual remote service delivery positions and (b) on-demand/Mobile Training Team (MTT) face-to-face service delivery (e.g., return and reunions/departures and separations, training, critical incident response, surge assignments, etc.). A limited number of contract staff positions (primarily in Djibouti and Bahrain) – will be imbedded at “brick-and-mortar” FFSC (Fleet and Family Support Centers) work site.

Remote positions will typically provide FFSP services for up to 12 months and may be renewed with the exercise of each contract option year. Surge support will be provided on site for a specified period of up to 180 days. On-demand support will be provided on site for a specified period of time, typically 1 day to four weeks.

Both surge and on-demand support may be provided by individuals or mobile teams of contract staff. The

Contractor shall maximize the use of locally based staff and the efficient utilization of its worldwide network in filling and managing assignments.

All services, training, and assistance shall be performed by the Contractor at any time and location as directed by the Government. All existing face-to-face curricula and training shall also be converted by the Contractor to a digital version in order to be presented and delivered in a fully virtual platform as required.

The contractor shall ensure staff members, individually or in mobile training teams, support all requirements in locations identified by the Government. The Government will determine staffing levels required for each event/location.

Surge and on-demand services will be ordered through the use of an innovative technology platform/software and/or Technical Direction Letters (TDLs) from the COR/ACOR.

The Contractor shall coordinate, manage and provide day-to-day client services to include education and training, counseling and advocacy, SAIL non-medical case management, and individual consultation services necessary to achieve the Navy’s FFSP mission. The Contractor must comply with regulatory and instructional guidance pertaining to FFSP certification standards and other required tasking and assignments. All positions require contract employees to complete Background Investigations as described in Section 8.1 and the Clinical

Credentials Review and Approval process, if required, prior to employment as described in Section 7.4.3.

SECNAVINST 1754.8, dated 23 Mar 2021 provides the most current instructions for Credentials Review and

Clinical Privileging of Clinical Practitioners/Providers in Department of the Navy Fleet and Family Support

Program and Marine Corps Community Services.

The FFSP serves active-duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members to include the following constituency:

• Active-duty members of foreign military services who are stationed in the area;

• reserve military personnel and their family members when they are eligible for military medical care

• military members designated as severely wounded, ill and injured and their identified caretakers on a space available basis

• military retirees, their family members, and widows

• eligible family members of military dependents

• other groups as directed and authorized by higher authorities in response to special circumstances such as support to NAFI employees affected by Reduction-In Force (RIF) or during disaster response.

The Contractor shall ensure that emphasis on the experiences associated with deployment, mobile lifestyles and other contingencies of military service is an integral part of all programming. As new program requirements emerge and priorities change over time, the Contractor shall be flexible in adjusting service delivery methods and employ new approaches and technologies to meet changing needs while staying within the pricing specified in this contract.

C-2. BACKGROUND. In accordance with OPNAVINST 1754.1B, Fleet and Family Support Center Program, 5 November 2007, SECNAVINST 1754.1B, 27 September 2005, the FFSP is the central delivery system for service member and family support. FFSPs have been established to provide services that facilitate personal and family readiness and adaptation to life in the military. The primary mission of each FFSP is to assist commands in achieving operational readiness, superior performance, member retention, and a reasonable quality of life for military personnel and their families. Commands and FFSPs share the common goals of keeping individuals and families resilient and strong, preventing individual and family dysfunction, facilitating personal and family self-sufficiency, and creating overall command and community well-being.

C-2.1 Functional Areas. The Navy’s programs and services fall under four functional areas. Each of these functional areas is critical to FFSP mission success. The functional areas are:

1. Work and Family Life (WFL)

2. Counseling, Advocacy and Prevention (CAP)

3. Sexual Assault Prevention and Response

4. Integrated Primary Prevention

Work and Family Life Programs and Counseling, Advocacy and Prevention programs together comprise Core

Family Readiness, representing the bulk of programs and services delivered within the FFSP. Core family readiness programs directly support operational requirements related to deployment and mobilization by preparing service and family members to better anticipate and understand the physical, emotional, and interpersonal demands associated with deployment and the mobile military lifestyle. Core family readiness programs facilitate career decision-making, job seeking, personal financial management and successful transition from military to civilian life. Finally, core family readiness programs also provide a variety of counseling and advocacy programs to include awareness and prevention education.

C-2.1.1 Work and Family Life Programs.

a. Deployment and Mobilization Support

b. Repatriation of Noncombatant Evacuees

c. Ombudsman Training and Support

d. Relocation Assistance

e. Life Skills Education

f. Transition Assistance

g. Family Employment Readiness

h. Personal Financial Management

i. Exceptional Family Member Non-Medical Case Management

k. Emergency Preparedness/Response to include Non-Medical Case Management

C-2.1.2 Counseling and Advocacy Programs.

a. Crisis Response/Psychological First Aid

b. Non-Medical Counseling

c. Sailor Assistance and Intercept for Life (SAIL)

d. Family Advocacy Program

e. New Parent Support Home Visitation

C-2.1.3 Sexual Assault Prevention and Response (SAPR). This functional area provides sexual assault incident data collection, response coordination, case management, victim advocacy and awareness and prevention education to active duty and adult family members. The services provided at the installation level under the SAPR Program are, by law, inherently governmental. Contractor staff at the installation and regional levels are required to have basic program awareness and understanding to provide information and referral of customers to responsible SAPR staff. SAPR staffing functions are not required under this contract.

The Contractor shall provide live virtual training eligible for D-SAACP certification monthly for civilian and active duty SAPR VA using the government’s Contractor-managed Learning Management System

(LMS). Additionally, the Contractor shall provide SAPR support products, host quarterly SAPR VA and

SARC CoPs and provide reports with topics discussed and questions posed to CNIC HQ.

C-2.1.4 Integrated Primary Prevention Program (IPP). This functional area provides support to commands by identifying risk and protective factors, assessing command climate, and implementing prevention activities to address destructive behaviors, including, but not limited to:

- suicide

- sexual harassment

- sexual assault

- substance misuse

- family and interpersonal violence

- workplace violence

- military equal opportunity

Contractor staff at the installation and regional levels are required to have basic program awareness and understanding to provide effective collaboration and command support. IPP staffing functions are not required under this contract.

C-3. APPLICABLE DOCUMENTS. N/A

C-4. FUNCTIONS, TASKS AND PERFORMANCE STANDARDS- GLOBAL STAFFING

General Tasks. This requirement necessitates the Contractor develop the framework and implement program services for installation programs, provide training and deliver status reports describing staff activities under the contract.

The Contractor must recruit, retain, train, and maintain a deployable network of contract staff, which meet the qualifications and perform all the functions and tasks necessary to fully achieve the mission of the

FFSP and meet or exceed its standards for quality at each FFSP site throughout CONUS and OCONUS.

The Contractor shall have the capacity to fulfill and manage all task requirements to deploy the required type and number of contract staff to accommodate the baseline for remote positions, any baseline fluctuation; and all surge, and Mobile Training Team (MTT) support requirements approved by the NAFI, including short term surge support for planned and unplanned events, military contingencies and/or disasters.

There must be continuity and predictability of service delivery during the contract transition/start- up period and throughout the life of the contract. The Contractor shall ensure all FFSP services are delivered in accordance with standardized headquarters and regional operating procedures and curricula and are scheduled at times and locations to best meet demand and command requirements, to include evening or weekend programs or services when required. The Contractor shall ensure that emphasis on the experiences associated with deployment, mobile lifestyles and other contingencies of military service are an integral part of all programming. The Contractor shall act as a consultant to Headquarters and Regional

Program Managers in addressing FFSP activities affecting personnel readiness and well-being.

The Contractor shall establish and utilize a comprehensive financial management system, processes, and procedures to manage all aspects of tracking costs associated with performing all aspects of this requirement. The Contractor shall establish and implement audit trail capabilities, internal controls, corrective action procedures, and reporting capabilities. The Contractor shall dedicate personnel for financial management, including the assignment of management functions, authority, and responsibility.

C-4.1.1 Coordination with Civilian and Military Service Providers. Contractor staff shall be familiar with programs and services being offered in the military and civilian communities in the local area, to avoid duplication of services readily available to military personnel and their families. The Contractor shall support opportunities to collaborate with military and civilian agencies in delivering specific programs or services when such efforts are cost effective and benefit the target population. Co-sponsorship of programs and services with other agencies requires COR approval.

C-4.1.2 Outreach. Contractor staff shall support an outreach approach to the greatest degree possible in planning and delivering services. At a minimum, outreach efforts shall target command leadership, schools, and other organizations to reach the most at-risk groups (e.g., first-term service members, geographically separated or socially isolated families, single parents, and foreign-born spouses). Outreach is accomplished through aggressive marketing of all FFSP services; as well as through the development of networks and through community-based service delivery that is designed to promote self-sufficiency.

Need assessments shall be used to identify target groups in need of outreach. Contractors shall create and distribute digital promotional materials on virtual services and training. These materials are to be distributed on multiple platforms and media and provided to CNIC HQ for distribution.

C-4.2 Functional Tasks – Work and Family Life Programs. The Contractor shall provide educational and support programs and services that directly support deployment and mission readiness by preparing service and family members to anticipate, understand and cope with the demands associated with the Navy lifestyle and operating tempo. The Contractor shall collaborate with command leadership in planning a mix of programs tailored to the needs of their command and which target different audiences to include single, married, parents and children, wartime, and peacetime. This area also includes education and consultative services that support the mobile military lifestyle by facilitating career decision-making, personal financial management, job seeking, and adjustments of service and family members to life in the military and successful transitions from the military to civilian life. Authorized contractors from the contract Mobile Training Team (MTT) or Remote Work and Family Life (WFL) Staff shall perform WFL tasks as required

C-4.2.1 Deployment and Mobilization Support. Provide pre-deployment, mid-deployment, departure and separation training, return and reunion, and post-deployment briefs/workshops for commands, Sailors, and their families

C-4.2.1 (a) Provide group workshops, individual consultations, walk-around engagement, information and referral during return and reunion or departure and separation programs. Workshop portfolios shall include, but not be limited to:

-Stress/anger management, conflict resolution, building resilience through mindfulness, meditation, finding balance while deployed

-Sleep management

-Suicide prevention

-Co-parenting during deployment

-Single/Co-parenting

-Managing separation

-Achieving financial goals while underway

-Communication skills

-Onboard resources and building support networks

-Crises intervention to include SAIL services

- Mind Body and Mental Fitness

C-4.2.1.2 At a minimum, outreach efforts shall target the most at-risk groups including: first-term service members geographically separated or socially isolated families, single parents, foreign-born spouses, and others with special needs.

C-4.2.1.3 Deployment briefs/workshops are tailored to the commands’ needs based on demographics (e.g., singles, new parents, couples, and children).

C-4.2.1.3(a) Deployment briefs/workshops shall address the needs of the type of command (i.e., special warfare, air, submarine, surface, etc.).

C-4.2.1.4 Deployment materials and checklists are appropriate and provided to requested commands.

C-4.2.1.5 Deployment services and information are provided to mobilized reservists and family members.

C-4.2.1.6 Deployment services and information are provided to individual augmentees and family members.

C-4.2.1.7 Reserved (Formerly school staff, teachers, and guidance counselors’ information)

C-4.2.1.8 Provide training, briefs/workshops to Command Family Readiness Groups.

C-4.2.1.9 Aggressive command outreach and liaison is provided to ashore and afloat commands.

C-4.2.1.10 Provide Pre- and Post-Deployment SAPR training using Navy standardized curricula, when not provided by SAPR personnel.

C-4.2.1.11 Ensure that deployment support group programs, one-on-one assistance and Information and referral services are entered and counted in Fleet and Family Support Management Information System

(FFSMIS).

C-4.2.1.12 Ensure staff delivering deployment and mobilization support accounts for all services delivered in the scheduling module in FFSMIS.

C-4.2.2 Individual Deployment Support

C-4.2.2.1 Provide standardized Individual Augmentee (IA) family case management IAW CNIC Individual

Deployment Support Desk Guide (will provide as necessary).

C-4.2.2.2 Serve as the designated POC for an individual Sailor or family to support them in obtaining necessary services before, during and after IA assignment.

C-4.2.2.3 Serve as a liaison with other military community agencies. Provide regular follow-up and case management services per family request for assigned IA sailors or family members.

C-4.2.2.4 Using existing resources, supporting families by providing necessary required forms, obtaining explanations and directions from subject matter experts, and advising them through the bureaucratic requirements associated with IA assignment.

C-4.2.2.5 Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times.

C-4.2.2.6 Address system lapses in a timely and professional manner.

C-4.2.2.7 Utilize information technology including the internet as available to keep abreast of changes.

C-4.2.2.8 Serve families and provide support where needed, while being responsive to the overall needs and tempo of the FFSP.

C-4.2.2.9 Coordinate and integrate family services and referrals utilizing on- and off installation resources, state, intra-state, and federal services as necessary.

C-4.2.2.10 Ensure that individual deployment supports group programs, one-on-one assistance and information and referral services are entered and counted in FFSMIS.

C-4.2.2.11 Ensure that staff delivering individual deployment support account for all services delivered in the scheduling module in FFSMIS.

C-4.2.3 Reserved

C-4.2.4 Repatriation

C-4.2.4.1 Provide current information, referrals and a range of support services to families when designated as the family’s safe haven POC.

C-4.2.4.2 Ensure that information and referral services with repatriated families are entered and counted in

FFSMIS.

C-4.2.4.3 Ensure that staff delivering repatriation services account for all services delivered in the scheduling module in FFSMIS.

C-4.2.5 Ombudsman Training and Support

C-4.2.5.1 Coordinate and offer the electronic Ombudsmen Basic Training (eOBT) course virtually by

Certified Ombudsman Trainers (COTs) to meet training need.

C-4.2.5.2 Coordinate and conduct advanced Ombudsman Training, to include training after hours to best meet the needs of the customers.

C-4.2.5.3 Maintain a current and complete roster of local Ombudsmen including Naval Reserve

Ombudsmen.

C-4.2.5.4 Provide support and consultation to Ombudsmen, Assemblies, and Commands.

C-4.2.5.5 Ensure that Ombudsman support group education and one-on-one support and information and referral are entered and counted in FFSMIS.

C-4.2.5.6 Ensure that staff delivering Ombudsmen training and support are accounting for all services delivered in the scheduling module in FFSMIS.

C-4.2.6 Relocation Assistance

C-4.2.6.1 Maintain current, updated installation relocation data that is available to customers and on OSD websites.

C-4.2.6.2 Provide inbound and outbound relocation programs through briefs/workshops and individual assistance for eligible military and family members.

C-4.2.6.3 Provide a full range of Inter-Cultural Relations programs OCONUS and a full range of overseas preparation briefs/workshops and individual assistance CONUS.

C-4.2.6.4 Provide homeport change assistance services and support.

C-4.2.6.5 Conduct Sponsor training.

C-4.2.6.6 Liaison with School Liaison and Child and Youth programs to ensure Military children are provided with relocation support.

C-4.2.6.7 Ensure that relocation group programs, one-on-one assistance, and information and referral services are entered and counted in FFSMIS.

C-4.2.6.8 Ensure that staff delivering relocation services are accounting for all services delivered in the scheduling module in FFSMIS

C-4.2.7 Life Skills Education

C-4.2.7.1 Provide life skills education for sailors and families in seven core content areas including: stress management, anger management, suicide prevention, relationships, new spouse orientation, communication skills and parenting. Other life skills workshops may be required due to changing situations such as during war or crisis response.

C-4.2.7.2 Provide Operational Stress Control information during existing programs and services whenever feasible and practical.

C-4.2.7.3 Programs may be offered as single or multi-session classes/workshops.

C-4.2.7.4 A comprehensive array of parenting classes is provided that are tailored to specific developmental periods, e.g., parenting newborns, toddlers, teens, etc.

C-4.2.7.5 Workshops/classes offered at times and locations, to include after hours, to best meet the needs of customers.

C-4.2.7.6 Develop an extensive variety of class materials for customers to enhance their learning experience.

C-4.2.7.7 Coordinate with other support programs such as Chaplains, Child and Youth, and Drug and

Alcohol programs to ensure consistency in delivery of life skills programs and services.

C-4.2.7.8 Ensure that life skills education group programs, one-on-one services and information and

C-4.2.7.9 Ensure that staff delivering life skills education are accounting for all services delivered in the

C-4.2.8 Transition Assistance

C-4.2.8.1 Coordinate, publicize, facilitate, and host Transition Assistance Program (TAP) workshops (e.g., 5-day TAP workshop, Career Tracks, and Capstone Event) for personnel located at remote installations or sites with limited family support services capability. Operate in coordination with partner agencies to include, but not limited to, the Department of Labor, Department of Veterans Affairs, and Small Business

Administration.

C-4.2.8.2 Ensure that TAP workshops include all required content areas, adhere to class size requirements and are offered with sufficient frequency to minimize wait time.

C-4.2.8.3 Provide individualized counseling and assistance to all transitioning military and family members.

C-4.2.8.4 Provide assistance to customers utilizing the FFSP Career Development Resource

Center.

C-4.2.8.5 Coordinate delivery of workshops and individualized assistance on Vocational Training

Track, Employment Track, Managing Your Education Track, and Entrepreneurship SBA Track.

C-4.2.8.6 Serve, as needed, on the Family Readiness Coordinating Committee (FRCC).

C-4.2.8.7 Organize, promote and/or support area job fairs and employment expositions with local, state and/or Federal agencies.

C-4.2.8.8 Provide My Navy Career Options seminars to first term and mid-career personnel in coordination with Command Career Counselors.

C-4.2.8.9 Provide training to command/unit leaders on Transition Assistance Programs detailed in the

VOW Act of 2011, and National Defense Authorization Act (NDAA) FY24 requirements.

C-4.2.8.10 Provide both group and/or self-paced facilitation for the Managing Your Education Track, as outlined in the standardized curriculum. The NAFI will provide training to any contract personnel requiring training in the standard curriculum.

C-4.2.8.11 Ensure TAP workshops are entered into DMDC TAP data collection system.

C-4.2.8.12 Ensure that TAP group programs, one-on-one assistance and information and referral services are entered and counted in FFSMIS.

C-4.2.8.13 Ensure staff delivering transition assistance are accounting for all services delivered in the

C-4.2.9 Family Employment Readiness

C-4.2.9.1 Coordinate, publicize and provide a wide variety of family employment readiness workshops

(e.g., effective job search and interviewing, resume writing), with outreach into the community.

C-4.2.9.2 Provide individualized skill assessment, career counseling and coaching to family members seeking employment assistance.

C-4.2.9.3 Provide assistance to customers utilizing the FFSP Career Development Resource

Center.

C-4.2.9.4 Organize, promote and/or support area job fairs and employment expositions with community-based, local, state and/or Federal agencies.

C-4.2.9.5 Ensure that family employment group programs, one-on-one assistance, and information and referral services are entered and counted in FFSMIS.

C-4.2.9.6 Ensure staff delivering family employment readiness are accounting for all services delivered in the scheduling module in FFSMIS.

C-4.2.9.7 Ensure staff are trained on The Military Spouse Licensing Relief Act (S.1084).

C-4.2.10 Personal Financial Management – Basic Education and Training

C-4.2.10.1. Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops, e.g., car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning.

C-4.2.10.2 Respond to requests for age-appropriate classes or seminars for youth and teens as part of on-base education.

C-4.2.10.3 Conduct initial and refresher Command Financial Specialist (CFS) training.

C-4.2.10.4 Assist Command Financial Specialists in developing General Military Training

(GMT) on topics relating to Personal Financial Management.

C-4.2.10.5 Ensure that all personal financial management group education and information and referral services are entered and counted in FFSMIS.

C-4.2.10.6 Ensure staff delivering personal financial management group education accounts for all services delivered in the scheduling module in FFSMIS.

C-4.2.11 Personal Financial Management – Individualized Counseling, Planning, Evaluation, Analysis and

Management

C-4.2.11.1 Provide individualized financial counseling and assistance to service members and families.

C-4.2.11.2 Assist service members in establishing an extended absence financial plan.

C-4.2.11.3 Develop and make available informational financial materials to Service members and families.

C-4.2.11.4 Plan, organize and develop new curriculum to be delivered by staff providing basic Personal

Financial Management Education and Training per client request, when not otherwise available in CNIC standardized PFM curricula.

C-4.2.11.5 Provide service and family members consumer information and assistance in handling consumer complaints.

C-4.2.11.6 Document individualized financial counseling services IAW the FFSMIS Users Guide and certification standards.

C-4.2.11.7 Ensure that all personal financial management individual counseling and information and referral services are entered and counted in FFSMIS.

C-4.2.11.8 Ensure staff delivering personal financial management counseling are accounting for all services delivered in the scheduling module in FFSMIS

C-4.2.12 Reserved

C-4.2.13 Emergency Preparedness and Response

C-4.2.13.1. Participate in emergency response exercises carried out by the Region, Installation or FFSP.

C-4.2.13.2 Facilitate FFSP participation and activities in support of public awareness campaigns such as

Ready Navy.

C-4.2.13.3 Implement emergency response plans in the event of an actual situation requiring humanitarian response.

C-4.2.13.4 Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed.

C-4.2.13.5 Ensure that all information and referral, individual consultation and group education services related to Emergency Preparedness and Response are entered and counted in

C-4.2.13.6 Prepare and conduct management briefings in order to communicate recommendations on training and exercises.

C-4.2.14 Emergency Case Management Support

C-4.2.14.1. Serve as the designated POC for an individual Sailor or family, DoD Civilian or family to support them in obtaining necessary services for current status and future permanent transition.

C-4.2.14.2 Serve as a liaison with other military community agencies. Provide intensive case management services for assigned sailors or family members.

C-4.2.14.3 Using existing resources, supporting families by providing necessary required forms, obtaining explanations and directions from subject matter experts, and advising them through the bureaucratic requirements associated with displacement or transition.

C-4.2.14.4 Provide feedback and information to CNIC leadership regarding family needs, lapses in the system, and response times.

C-4.2.14.5 Address system lapses in a timely and professional manner.

C-4.2.14.6 Utilize information technology including the internet as available to keep abreast of changes.

C-4.2.14.7 Serve families and provide support where needed while being responsive to the tempo and the overall needs within FFSP.

C-4.2.14.8 Coordinate and integrate family services and referrals utilizing on- and off installation resources, state, intra-state, and federal services as necessary.

C-4.2.14.9 Operate as part of a larger system with continual communication with CNIC, N1 and local military installations, keeping in touch with changes and additions to resources and policies.

C-4.2.14.10 Ensure that all information and referral and individual emergency case management services are entered and counted in FFSMIS.

C-4.2.14.11 Ensure staff providing Emergency Case Management services are accounting for all services delivered in the scheduling module in FFSMIS.

C-4.3 Functional Tasks – Counseling and Advocacy Programs. The Contractor shall provide a variety of management services for FFSP critical incident, counseling and advocacy services for individuals, families and groups. The services provided under this task area require that the contract employees complete Criminal History

Background Checks (CHBC) as described in Section 7.1.6 and/or Clinical Credentialing Review and Privileging processes described in Section 7.4. Commander, Naval Installations Command will provide final acceptance and approval of the contract employees’ credentials. SECNAVINST 1754.8, dated 23 Mar 2021, provides the most current instructions for Credentials Review and Clinical Privileging of Clinical Practitioners in Department of the

Navy Fleet and Family Support Programs and Marine Corps Community Services. The Contractor shall provide the following key functions and associated tasks consistent with the Counseling and Advocacy Programs for

FFSPs.

C-4.3.1 Crisis Response/Psychological First Aid

C-4.3.1.1 Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate and ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk.

C-4.3.1.2 Provide after-hours coverage for the FFSP in OCONUS locations, when required.

C-4.3.1.3 Ensure that crisis response services are fully documented in a FFSMIS case record system.

C-4.3.1.4 Facilitate and/or provide psychological first aid services to commands and/or groups within 24 hours of request, using accepted practices and procedures, in response to both small- scale (e.g., suicide) or large-scale incidents (e.g., Shipboard accident, man-made emergency). Collaborate with Chaplains and/or medical personnel in provision of psychological first aid, when indicated.

C-4.3.1.5 Ensure that all crisis response and psychological first-aid services are entered and counted in

C-4.3.1.6 Ensure staff delivering crisis response and psychological first-aid services are accounting for all

C-4.3.2 Non-Medical Counseling

C-4.3.2.1 Provide assessment and short-term, solution focused counseling services to eligible individuals, marital or intimate partners, families and/or groups. Scope of practice is limited to counseling services for

Other Conditions That May be a Focus of Clinical Attention and Adjustment Disorders.

C-4.3.2.1(a) Provide non-medical individual counseling sessions, group sessions, walk around engagement, psychoeducation workshops, and information and referral during D&S deployments.

Workshop portfolios shall include, but not be limited to:

- Stress/anger management, conflict resolution, building resilience through mindfulness, meditation, finding balance while deployed

- Sleep management

- Suicide prevention

- Co-parenting during deployment

- Single/Co- parenting

- Managing the separation

- Communication skills

- Onboard resources and building support networks

- Crises intervention to include SAIL services

- Problematic Sexual Behavior-Child and Youth (PSB-CY)

- Departure and Separation services

C-4.3.2.2 Ensure referral for appropriate behavioral health follow-up of any psychological disorders or symptoms requiring longer-term and/or medical/psychiatric intervention.

C-4.3.2.3 Coordinate and manage specialized assessment and intervention services for children and families not associated with met criteria incidents of child abuse/neglect or domestic abuse.

C-4.3.2.4 Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the Family Advocacy Representative or FAP

Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the Sexual Assault Response Coordinator or SAPR Victim Advocate.

C-4.3.2.5 Participate in virtual, program-specific, quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality.

C-4.3.2.6 Maintain data on number of clients who were not seen for routine clinical counseling due to staff limitations.

C-4.3.2.7 Document and maintain current records in the FFSMIS Clinical Counseling Record System for all non-medical counseling assessment and counseling services provided IAW current Navy requirements.

C-4.3.2.8 Ensure all non-medical counseling information and referral, and one-on-one consultation not resulting in clinical assessment are entered and counted in FFSMIS.

C-4.3.2.9 Ensure staff delivering non-medical counseling services account for all services delivered in the scheduling module in FFSMIS.

C-4.3.2.10 Provide outreach and training on SAIL to installation stakeholders such as

Commands, medical professionals and Chaplains.

C-4.3.3 Sailor Assistance and Intercept for Life (SAIL)

C-4.3.3.1 Receive Command and non-Command referrals and make introductory contact to referred

Sailors to provide information about the SAIL program.

C-4.3.3.2 Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide

Severity Risk Scale (C-SSRS). Provide ongoing safety planning using the Veterans Affairs Safety Plan.

C-4.3.3.3 Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement.

C-4.3.3.4 Collaborate closely with Sailor’s Command providing routine updates regarding

Sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08.

C-4.3.3.5 Collaborate with Sailors behavioral health treatment provider(s), and other service providers upon receipt of release of information from the Sailor.

C-4.3.3.6 Participate in virtual, program-specific, quarterly quality assurance procedures to ensure that all

SAIL services provided are safe and of good quality.

C-4.3.3.7 Document and maintain current records in the FFSMIS SAIL Record System for all SAIL contacts, assessments, and case management services provided IAW Navy requirements.

C-4.3.3.8 Ensure Command referral information for Sailors who decline or who cannot be contacted is documented in the FFSMIS SAIL Record System. At the conclusion of SAIL services, alert command that SAIL services are ending and advise on procedures if the Sailor's risk of suicide related behavior returns.

C-4.3.3.9 Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative IAW Navy and state requirements. For clients wanting to make a restricted domestic abuse report, provide a warm handoff to the installation Family Advocacy

Representative or FAP Victim Advocate. For clients wanting to make a restricted sexual assault report, provide a warm handoff to the installation Sexual Assault Response Coordinator or SAPR Victim

Advocate.

C-4.3.3.10 Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide-related behavior or ideation in accordance with local emergency response procedures and in coordination with the Sailors command.

C-4.3.4 Family Advocacy Program – Awareness and Prevention Education

C-4.3.4.1 Provide public awareness campaigns and programs in support of National Child Abuse Prevention and National Domestic Violence Awareness Months.

C-4.3.4.2 Ensure that family violence prevention and education programs are provided with sufficient frequency to ensure that all of the following groups are trained: Commanding Officers (COs), Executive

Officers (XOs), Family Advocacy Program (FAP) Command POCs, senior enlisted personnel, IDC, service members, chaplains, childcare and youth activities staff, installation law enforcement and medical staff.

C-4.3.4.3 Ensure that FAP awareness and prevention education briefs and workshops shall include, at a minimum, the dynamics of child and domestic abuse, reporting requirements, the

FAP, victim sensitivity and support, and the importance of community coordination.

C-4.3.4.4 Ensure that FAP information and referral, and awareness and prevention education services are entered and counted in FFSMIS.

C-4.3.4.5 Ensure staff delivering FAP awareness and prevention education services are accounting for all

C-4.3.5 Family Advocacy Program – Case Management and Intervention

C-4.3.5.1 All reports of alleged child and domestic abuse shall be received and assessed IAW current

Navy risk assessment protocols and procedures, to include interview of alleged offenders, victims, children, and other witnesses.

C-4.3.5.2 Develop appropriate, risk-focused treatment and interventions for victims and perpetrators of child and domestic abuse in accordance with Navy Certification standards.

C-4.3.5.3 Prepare information about alleged incidents of child and domestic abuse for the Family

Advocacy Representative’s presentation to the Incident Determination Committee (IDC) for status determination.

C-4.3.5.4 Triage allegations of abuse, complete incident and clinical assessments, prepare IDC presentation and discussion at the CCSM for incidents that meet criteria incidents, treatment planning and recommendations, periodic review, transfer, and closure.

C-4.3.5.5 Provide regular command consultation.

C-4.3.5.6 Refer domestic abuse victims and non-offending parents in child abuse allegations are referred to the FAP Victim Advocate, if available, for ongoing services and support. Coordinate all case management and intervention services with the assigned FAP Victim Advocate, as applicable, C-4.3.5.7 Suspected child and domestic abuse shall be reported to the local civilian authorities and responsible CO, headquarters and law enforcement IAW Navy, federal, state, and SOFA requirements.

Implement restricted reporting for incidents of domestic abuse IAW DoD and Navy requirements.

C-4.3.5.8 Coordinate intervention services for offenders, victims or other family members referred to FAP.

C-4.3.5.9 Participate in site/regional quarterly quality assurance procedures to ensure that all clinical case management and intervention services provided are safe and of good quality.

C-4.3.5.10 Document and maintain current records in the FFSMIS FAP Case Record System for all FAP case management and intervention services provided IAW current Navy requirements. Document and maintain current records in the FFSMIS FAP Restricted Reporting Record System for all clinical services provided to victims of domestic abuse who have elected restricted reporting IAW current Navy requirements.

C-4.3.5.11 Ensure all FAP information and referral, and one-on-one consultation not resulting in a FAP

C-4.3.5.12 Ensure staff delivering FAP case management and intervention services are accounting for all

C-4.3.5.13 Mobile FAP Case Managers may be deployed for periods of 3 to 6 months to any Navy region or installation within the enterprise to provide support as needed particularly in OCONUS locations. FAP

CMs support critical FAP positions, including Region Counseling, Advocacy, and Prevention (CAP)

Managers, Installation FAP Supervisors, or Installation FAP Clinicians

C-4.3.5.14 Centrally aligned and assigned to CNIC HQ to support on-site program assessments and provide gapped FAP services as seen in quality assurance reviews.

C-4.3.5.15 Support these coordinated community responses (HRV-CCR) to reduce family violence and protect victims. Liaison with HRV-CCR team in cases where there is a threat of immediate and serious harm to service members, their families, or unmarried intimate partners. Engage in comprehensive intervention, assessment, and support in high-risk situations ensuring continuous monitoring and safety planning to protect victims and maintain FAP program integrity.

C-4.4 Reserved

C-4.5 Functional Task – Management, Contract Staff Supervision and Support: Provide management,…