J-0401060-03_01a_NSAP_SOP.pdf

DEPARTMENT OF THE NAVY COM & FTS

DSN & EXT

FAX #

IN REPLY REFER TO:

NAVAL SUPPORT ACTIVITY

700 ROBBINS AVENUE 5450 CARLISLE PIKE

PHILADELPHIA PA 19111-5098 MECHANICSBURG PA 17055-0788

09P1/012 26 July 2004

SECURITY STANDARD OPERATING PROCEDURE

From: Security Officer To: All Desk Officers, Security Guards and Supervisors

Subj: POLICE DESK RESPONSE PROCEDURES – REVISION EIGHT

Encl: (1) NSA Emergency Notification Roster

(2) Compound Activity Heads Emergency Notification Roster

1. General. This Security Standard Operating Procedure (SOP) is applicable to all guard force personnel who are assiged to the Police Desk or Shift Supervisor positions. This is intended to supplement and be used in concert with other SOP’s. During normal working hours issues concerning safety, security, facilities or other problems are the responsibility of the Site Manager and his staff to address and resolve. After normal working hours (1600-0730), the NSA CDO shall be the initial point of contact. The Security Police Desk will alert the NSA CDO after normal working hours for any safety, security, facilities or other problems . The CDO is responsible to summon such assistance as may be necessary to resolve those problems which may arise during the watch. Enclosures (2) and (3) provide key NSA and tenant activity points-of-contacts. The CDO is also required to maintain contact with the NSA Commanding Officer, NSA Site Manager and appropriate Department Heads with regard to any emergencies or matters that may require their attention.

2. Responsibilities.

a. Desk Officers are responsible for compliance with this SOP as it applies receiving notification of facility problems or other emergency situations, and initiating the appropriate response (i.e., dispatching patrols, calling Public Works, notifying the Public Safety Director, etc.)

b. Supervisors are responsible for ensuring that Desk Officers are knowledgeable of, and comply with this SOP. At change of shift, supervisors shall brief the on-coming supervisor about problems or incidents occurring on their shift, as part of the relief process. Specific mention shall be made of any response pending , so the on-coming shift supervisors can track progress of the response

c. The Security Officer is responsible for ensuring that the After Hours Notification

Roster is current and updated on a monthly basis. This list contains personal telephone numbers that shall not be released under any circumstance, except to others included on this list.

d. The Commanding Officer is responsible for ordering a closure or delayed opening of the installation, in the event of inclement weather or other natural disaster.

3. Action

a. The NSA CDO shall be notified immediately for any of the following events, incidents or emergencies;

1) All incidents of security nature, including trespassing, unauthorized access to or use of recreational facilities, refusal of any visitor to provide identification, unscheduled requests to unlock a building or other similar matters. Provide follow-up notification to the Public Safety Director.

2) All situations requiring emergency PWC response, i.e., power outage, water main break, sink hole in roadway, facility emergency in Quarters, etc.

a) ALL trouble service calls after hours should be directed to (215) 697-2244.

When this number is not staffed by a PWC employee, it is switched over to an answering service.

The answering service will receive the notification and be responsible for summoning PWC assistance. A Public Works Center (PWC) supervisor will be contacted immediately in all situations requiring emergency response, i.e., power outage, water main break, sink hole in roadway, facility emergency in Quarters, etc. The PWC supervisor is responsible for recalling mechanics necessary to correct the problem and restore affected service.

b) The Facilities Director will be contacted immediately anytime a PWC Supervisor can not be reached in a situation described in paragraph 4.b., above. If the Public Works Officer cannot be contacted one of his designated alternates will be contacted.

3) All situations involving scheduling questions related to use of Morale, Welfare &

Recreation (MWR) facilities. Included are the Officers’ Club, Civilian Wellness Center, Child Development Center, Military Fitness Center, Swimming Pool, Picnic Pavilion, ball fields and the Recreation Center at Building #8. Provide follow-up notification to the Support Services Director.

4) Any event involving a hazardous materials spill, major damage to a building, event necessitating access to a confined space or accident involving death or serious injury. Provide follow-up notification to the Safety Manager.

b. The Security Officer will be contacted immediately; whenever any guard vehicle goes out of service or is ineligible to be used under this contract, and whenever any post is left unmanned for any duration under the contract.

c. The Site Manager will be contacted immediately for any event requiring notification of one of the individuals cited in paragraph 4.a, 4.b, 4.c, or 4.d, and they cannot be reached within five minutes of a page or attempt to make contact.

d. Those tenant activities with a Command Duty Officer (CDO) will be notified via their

CDO of emergency situations occurring within their facilities. When a question arises of the necessity of making notification, the Site Manager will decide and cause that notification to be effected. In addition, NSA Command Duty Officer will be contacted in all events where a compound employee or service member is involved. Points of contact for after hour’s notification of Compound Activities are provided in enclosure (2).

4. Adverse Weather Procedures

a. When a local weather forecasts project snowfall, the Public Safety Director and the Facilities Director will review near term plans of action. The Facilities Director is also the Snow Removal Coordinator, and is responsible for acquiring services from PWC and ensuring they are prepared to respond as needed.

b. The Guard Shift Supervisor will monitor progress of the storm while on routine patrol.

At the point where snow or ice. Begins to accumulate, the Guard Shift Supervisor will call the Facilities Director and advise him of conditions (unless he is already present on the Compound).

The Guard Shift Supervisor will maintain communications with the PWC Snow Removal Supervisors, and report specific areas (road and walkways) that appear hazardous. Two radios will be provided to PWC Supervisors for this purpose.

c. If the Facilities Director remains on duty, or reports to the installation after hours, he will immediately advise the Security Desk of his presence. The Facilities Director is responsible for determining or shifting work priorities of the snow removal team.

d. When a storm develops after duty hours, the Facilities Director and PWC Snow Removal

Supervisors will receive input from the Security Guard Office on road conditions, unless they have personally observed them. When a storm is in progress, the Facilities Director will contact the Security Officer and Site Manager to discuss the need for a delayed opening or closure of the compound. When a storm develops during duty hours, the aforementioned coordination will occur as soon as it becomes apparent that an early dismissal or Compound closure may be necessary.

e. When a decision is proposed for a delayed opening, early dismissal or closure of the

Compound, the Site Manager will coordinate the decision with the NSA Commanding Officer.

f. When a decision is made for a delayed opening, early dismissal or closure of the Compound, the Site Manager will direct the Facilities Director or Public Safety Director to notify the public. This will be done by updating the Compound Weather Line (ext. 1115), NSA Switchboard (ext. 2000), KYW News Radio (1060 AM), and effect public address systems announcements, as appropriate.

5. Public Affairs. Public Affairs support is provided to NSA by the NAVICP Public Affairs Officer (PAO). Any time members of the news media arrive at the gate requesting access, they will be detained at the gate and contact will be made with the NAVICP PAO at Ext. 5570 and the Public Safety Director. Information for after hours contact are provided in enclosure (2)

6. The SOP is intended to provide guidance for the daily operation of the Compound, and a mechanism to ensure appropriate and necessary responses are initiated to a variety of incidents.

H. J. SLACK

Copy to:

NSA 00

NSA 09P

NSA 09P1

NSA 09P2

NSA 09P3

SECURITY STANDARD OPERATING PROCEDURE

From: Public Safety Director

Subj: POST ORDERS FOR THE SECURITY POLICE DESK

l. The procedures outlined herein delineate the duties and responsibilities of Contract Guard personnel assigned subject duties within the Naval Support Activity Philadelphia Compound. These procedures are provided to assist in standardizing efforts, and should not be construed as superceding any higher authority instruction or regulation.

2. General Information. Requirements of this post are as follows:

a. Post Location: Security Police Office, Building #1

b. Post Number: D1

c. Post Hours: 0001-2400

d. Guard Requirements: Class II (armed)

e. Type of Post: Fixed

3. Post D1, the Security Police Desk, is a fixed control post established to operate as the central control point of all guard operations. This post is physically located in Room llll, Building #l and operates 24 hours a day, 7 days a week. This is a critical post that requires both the ability to not only speak English, but to be understood clearly as well.

It also is the hub of the operation and therefore shall be manned only by a highly qualified guard as determined by the PSD.

4. Various alarm, camera and communications equipment are situated in the Security Police Office. The guard assigned to this post must be capable of both operating these systems and also carrying out correct action(s) to be taken in response to alarms and calls.

5. The guard must be alert and attentive at all times, be knowledgeable of all security procedures and react to changing situations with swift certainty to ensure protection of the Compound.

6. Records and Reports (All reports are to be either typed or legibly hand-written in non-eraseable, non-smear, black ink. Markers or pens with ink that runs when highlighted are strictly prohibited and all paperwork created using them and then submitted to the PSD shall be rejected.)

6.1. Desk Journal. The guard assigned this post will prepare a daily summary of all events and incidents occurring on the NSA-P Compound, and record it on the Desk Journal, ensuring that all of the following information is entered:

Column I Entry number (skip one line after each entry).

Column II Time of entry.

Column III Information entered on the desk journal will include all important information, unusual circumstances, etc., in detail.

Column IV Enter action taken and refer to IR (Incident Report).

6.2 Key Log. Keys will be issued to Security personnel and other personnel so authorized. Issued keys not turned in by end of shift will be brought to the attention of the relieving supervisor. When issued, a record of the issue will be made in the Key Log provided to show the following:

• Building/key number

• Number of keys on ring or fob being issued

• Issued by

• Time out

• Time returned

• Number of keys on ring or fob being returned

• Received by

* Note – at no time may possession of a master key be turned over to anyone not in the Public Safety Office unless so directed by the PSD!

6.3. Woodworking & Auto Hobby Shops. A procedure is established to allow issuance of keys to hobby shops to certain military personnel. Keys will be issued only to permanently assigned personnel. After verifying that the individual is authorized to receive the key, an entry will be made in the key log.

6.4. Lost & Found Log. All articles reported lost or turned into the Security Police Office when found shall be entered in the log provided for such information. Those articles found shall be entered as follows:

• Item identification

• Finder's name and telephone extension

• Where found

• Date

• Where stored (Lost and Found cabinet or in safe in room 1111)

When a person reports to claim an item, after verifying claimant’s identification, the guard will turn over the item. Claimant will sign log and guard will initial signature.

Items reported found will be noted in log and every effort made to locate owner.

Unclaimed items will be turned over to the Public Safety Director monthly for disposition.

6.5. Communications Log. All outgoing calls (including the forwarding of Morale calls in the 215,610,609 and 856 areas codes - Morale calls outside of these area codes are prohibited) are to be logged on the communications log with the following information:

Number dialed(including Area Code), Place/Activity/Name being called, Time of call, Length of Call, Purpose/Reason for Call.

6.7. Participate in the conduct of exercises, drills and Random Anti-terrorism Measures (RAMS) as delinieated via the Public Safety Office.