Extract_of_MCB_Camp_Lejeune_Report_for_CERS_PWS_(SIGNED).pdf

UNCLASSIFIED/FOR OFFICIAL USE ONLY

Extract of Final Report Based on Site Survey and User Interviews for

Emergency Management Command and Coordination Marine Corps Base Camp Lejeune, North Carolina

Including Marine Corps Air Station New River

Distribution Statement D: Distribution authorized to the Department of Defense and U.S. DoD contractors only for official use or administrative or operational purposes, 3 January 2012. Other requests shall be referred to Commander, Marine Corps Systems Command, Quantico, VA.

Destruction Notice: For Unclassified, Limited documents, destroy by any method that will prevent disclosure of contents or reconstruction of the documents.

Table of Contents

1 Overview .............................................................................................................................. 1-1

1.1 Base Details ................................................................................................................. 1-1

1.2 Base Infrastructure ....................................................................................................... 1-2

1.2.1 Organizational Structure .............................................................................................. 1-2

1.2.2 Populated Areas ........................................................................................................... 1-4

2 Survey Results ..................................................................................................................... 2-1

2.1 Consolidated Emergency Response System ................................................................ 2-1

2.1.1 Current System ............................................................................................................ 2-1

2.1.2 Base Telephone Infrastructure ..................................................................................... 2-2

2.1.3 911 ............................................................................................................................... 2-2

2.1.4 Dispatch ....................................................................................................................... 2-9

2.1.5 Interfaces ................................................................................................................... 2-19

2.1.6 Manpower/Training ................................................................................................... 2-20

2.1.7 Maintenance/Logistics ............................................................................................... 2-22

3 Other Information .............................................................................................................. 3-1

3.1 Agreements .................................................................................................................. 3-1 i

List of Figures

Figure 1-1. Public Safety Organization ...................................................................................... 1-3 Figure 1-2. Fire/EMS Organization ............................................................................................ 1-3 Figure 1-3. PMO Organization ................................................................................................... 1-4 Figure 1-4. Base Infrastructure and Population Coverage .......................................................... 1-4 Figure 2-1. Dispatch Center Configuration ................................................................................ 2-2 Figure 2-2. Base Telephone Calls ............................................................................................... 2-4 Figure 2-3. Base Housing Calls .................................................................................................. 2-5 Figure 2-4. Cellular Phone Calls ................................................................................................. 2-6 Figure 2-5. Transferred Calls ...................................................................................................... 2-8 Figure 2-6. Administrative Line Calls ........................................................................................ 2-9 Figure 2-7. Dispatch Center Layout .......................................................................................... 2-10 Figure 2-8. Dispatch Workstation ............................................................................................. 2-11 Figure 2-9. Call Taker Position Layout .................................................................................... 2-12 Figure 2-10. EMS Position Layout ........................................................................................... 2-13 Figure 2-11. Fire Position Layout ............................................................................................. 2-14 Figure 2-12. PMO Position Layout ........................................................................................... 2-15 Figure 2-13. Supervisor Position Layout .................................................................................. 2-16 Figure 2-14. Training Position Layout...................................................................................... 2-17 Figure 2-15. Alarm Monitor Position Layout ........................................................................... 2-18 Figure 2-16. Dispatch Organizational Structure ....................................................................... 2-21 ii

List of Tables

Table 1-1. MCB Camp Lejeune/MCAS New River Population Statistics ................................. 1-1 Table 2-1. List of Dispatch Position Equipment ....................................................................... 2-18 Table 3-1. MCB Camp Lejeune/MCAS New River MOU/MOA .............................................. 3-1 iii iv

Executive Summary

The Marine Corps Base (MCB) Camp Lejeune, North Carolina (NC), and Marine Corps Air Station (MCAS) New River, NC, Site Survey was conducted from 30 August – 02 September 2010. Representatives from Marine Corps Systems Command (MCSC) and Space and Naval Warfare Systems Center-Atlantic (SSC-LANT) met with the Marine Corps Installations (MCI) East and MCB Camp Lejeune / MCAS New River personnel. The Site Survey Team’s goal was to capture the “as-is” baseline of the current Emergency Response System (ERS), consisting of Land Mobile Radio (LMR) and Consolidated Emergency Response System (CERS). The installation representatives candidly discussed their systems, infrastructure, organization, and technological capabilities and limitations.

The MCB Camp Lejeune/MCAS New River has a legacy LMR. The legacy LMR network is a Motorola SmartNet II, trunked, analog, wideband system consisting of ten repeaters operating in the 406 – 420 Megahertz (MHz) range. The system has one site controller and an interoperability solution for local first responders provided by two ACU1000s. The system uses one 310 foot guyed tower located at Starling Road in Hubert, NC.

The SmartNet II system is not compliant with Project 25 (P25) standards; it is not capable of Over the Air Programming (OTAP) or Over the Air Rekeying (OTAR). The LMR system is past the end of its lifecycle and can no longer be supported by the Original Equipment Manufacturer (OEM). Starling Tower only provides 70% coverage of the Base. Limited coverage, as well as in-building Radio Frequency (RF) penetration are issues for first responders. Additionally, the tower, which shows sign of aging and disrepair, is a single point of failure. The base could not provide inspection or maintenance records for the life of the tower. An engineering analysis of the tower is recommended to determine its structural integrity and continued life cycle use.

There is no RF System Subsystem (RFSS) capability at MCB Camp Lejeune or MCAS New River; therefore, the Starling Tower site can only provide the installation with a site trunking capability.

There is a conventional backup system. There are no Enterprise Land Mobile Radio (E-LMR) assets in place.

MCB Camp Lejeune/MCAS New River has a well-developed CERS with a registered primary Public Safety Answering Point (PSAP) consolidated dispatch and Emergency Operations Center (EOC) that runs WebEOC for all of MCI East. MCB Camp Lejeune/MCAS New River supports its own first responders, including Fire/Emergency Medical Service (EMS), Provost Marshal’s Office (PMO), and Crash, Fire, Rescue (CFR). The base also has a strong working relationship with the City of Jacksonville and Onslow County to include first responder support.

Automating Geographical Information System (GIS) map updates and establishing interoperability between the GIS and Computer Aided Dispatch (CAD) would improve operations and visibility among dispatches and first responders.

1 Overview

The Emergency Management Command and Coordination (EMC2) Site Survey was conducted 30 August to 2 September 2010 to establish a capabilities “baseline” of Marine Corps Base (MCB) Camp Lejeune and Marine Corps Air Station (MCAS) New River.

1.1 Base Details

MCB Camp Lejeune encompasses 156,000 acres, 11 miles of beach capable of supporting amphibious operations, 34 gun positions, 50 tactical landing zones, three state-of-the-art training facilities for Military Operations in Urban Terrain (MOUT), and 80 live fire ranges to include the Greater Sandy Run Training Area. Today, as in the past, the MCB Camp Lejeune mission remains the same – to maintain combat-ready units for expeditionary deployment.

There are five major Marine Corps commands and one Navy command aboard MCB Camp Lejeune. The Marine Corps Base owns all the real estate, operates entry-level and career level formal schools, and provides support and training for tenant commands: II Marine Expeditionary Force (II MEF), 2d Marine Division (MARDIV), 2d Force Combat Service Support Group (CSSG), II Marine Expeditionary Force Augmentation Command Element (II MACE), and Chemical, Biological, Incident Response Force (CBIRF). The Naval Hospital provides primary medical care to Marines, Sailors, Retirees, and family members located at MCB Camp Lejeune, MCB Camp Geiger, MCB Camp Johnson, MCAS New River, and surrounding communities1.

Camp Lejeune’s infrastructure and personnel occupy six base-identified populated areas: Main Base, Main Base Housing, Midway Park, North Site (Tarawa Terrace I and II), Stone Bay (Rifle Range), and South Site (Courthouse Bay).

MCAS New River is laid out on 2600 acres of land. MCAS New River is home to 200 aircraft, which operate off runways measuring more than 5,000 feet. The major commands of MCAS New River are as follows: MCAS Headquarters, Marine Aircraft Group (MAG) 26 and 29, Headquarters and Headquarters Squadron (H&HS), and Marine Wing Support Squadron

(MWSS)-272.2

MCAS New River’s infrastructure and personnel occupy three base-identified populated areas:

Main Side, Camp Geiger, and a New Construction Area.

Table 1-1Error! Reference source not found. represents the populations for the MCB Camp Lejeune and MCAS New River.

Table 1-1. MCB Camp Lejeune/MCAS New River Population Statistics http://benefits.military.com/misc/installations/Base_Content.jsp?id=3805 http://www.globalsecurity.org/military/facility/new-river.htm

1-1 http://benefits.military.com/misc/installations/Base_Content.jsp?id=3805 http://www.globalsecurity.org/military/facility/new-river.htm

Personnel MCB Camp Lejeune

MCAS

New River Total

Active Duty (Officer & Enlisted) 38,039 7,205 45,244

Personnel MCB Camp Lejeune

MCAS

New River Total

Retirees & Family Members 41,985 10,600 52,585 Civilian Employees 4,861 294 5,155 Family Members On-Base 11,097 0 11,097 Family Members Off-Base 42,448 1,750 44,198 Reservists 80 0 80 Total Personnel 138,510 19,849 158,359

1.2 Base Infrastructure

1.2.1 Organizational Structure

MCB Camp Lejeune’s Department of Public Safety, including MCAS New River, has been identified as a best practice for public safety operations by the Commandant of the Marine Corps (CMC) Plans, Programs and Operations (PP&O) and won an honorable mention award from Harvard Installations Excellence. The department’s organizational structure is in line with the National Response Plan. This organizational structure allows MCB Camp Lejeune/MCAS New River’s first responders to operate cohesively with local authorities to help ensure the quickest response. This structure aligns with the surrounding counties and cities that are organized in a similar fashion, making the mutual aid between jurisdictional boundaries exceedingly robust.

MCB Camp Lejeune first responders for Fire/Emergency Medical Services (EMS) include:

Sandy Run, French Creek, Hadnot Point, Paradise Point, Midway Park, Camp Johnson, Camp Geiger, Stone Bay, and Courthouse Bay. MCB Camp Lejeune also supports a Provost Marshal’s Office (PMO). Other entities that support and/or interface with first responders, include EOC and a consolidated dispatch.

MCAS New River first responders include Fire/EMS and PMO. Crash, Fire, and Rescue (CFR) is not covered under EMC2 but is a primary first responder for any incident involving aircraft or aircraft fuel; it serves as a secondary first responder for all other fire incidents.

The MCB Camp Lejeune/MCAS New River Public Safety organizational structure is illustrated in Figure 1-1, Figure 1-2, and Figure 1-3.

1-2

Figure 1-1 illustrates MCB Camp Lejeune/MCAS New River’s Public Safety Organizational structure.

Figure 1-1. Public Safety Organization

Figure 1-2 illustrates MCB Camp Lejeune/MCAS New River’s Fire/EMS Organizational structure.

Figure 1-2. Fire/EMS Organization

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1-4

Figure 1-3 illustrates MCB Camp Lejeune/MCAS New River’s PMO Organizational structure.

Figure 1-3. PMO Organization

1.2.2 Populated Areas

Figure 1-4 indentifies MCB Camp Lejeune/MCAS New River’s base infrastructure elements and population coverage, as defined by GEOFidelis.

Figure 1-4. Base Infrastructure and Population Coverage

2 Survey Results

2.1 Consolidated Emergency Response System

2.1.1 Current System

The current CERS configuration at MCB Camp Lejeune and MCAS New River consists of a complex network of subsystems that interface with each other to provide mission critical information to the CERS operator/dispatcher. CERS is robust, state-of-the-art, and includes the following feature set, interfaces, and functionality: Enhanced 911 (E 911), Centralized Automated Message Accounting (CAMA) trunk(s), Computer Aided Dispatch (CAD), Telephone and Radio Voice Logging, and Telephone/Radio interconnectivity. Currently, there are no Automatic Vehicle Location (AVL) capabilities. The CERS center is located in Building 58.

MCB Camp Lejeune/MCAS New River’s dispatch is a registered primary Public Safety Answering Point (PSAP). It is a consolidated dispatch for Fire/EMS and PMO; the dispatch center is located in Building 58. The dispatch center contains all the dispatch/supervisor workstations with CAD software, audio administrator workstations, telephones, and interoperability solution(s). There is a backup CAD application and database server connected to the network located in Building 24 that is connected via fiber going into Building 58 equipment room.

All CERS equipment is housed in the Building 58 equipment room. The equipment includes CAD servers; network equipment, including routers, switches, and firewalls; logging recorder;

and telephony equipment (modems).

Figure 2-1 illustrates the current configuration of the MCB Camp Lejeune’s dispatch center.

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Figure 2-1. Dispatch Center Configuration

2.1.2 Base Telephone Infrastructure

The MCB Camp Lejeune Central Telephone Office is located in Building 1105. The Central Office Switch is a Nortel/Avaya SL-100 Release SE 09.1. The switch has a capacity of 27,000 telephone lines; of these lines, 26.082 are currently active. The Telephone Management System (TMS) is K&R Version 5.2.

2.1.2.1 Local Exchange Carrier Info

MCB Camp Lejeune has one Local Exchange Carrier (LEC), Century Link.

2.1.2.2 Wireless Carriers

MCB Camp Lejeune’s wireless providers include Sprint, Verizon, and AT&T.

2.1.3 911

The MCB Camp Lejeune/MCAS New River dispatch center provides 911 and E911 services.

All emergency calls to the dispatch center, regardless of origination, receive standard 911 service and first responder dispatch. The system also applies E911 Automatic Location Information (ALI) and Automatic Number Information (ANI) to calls originating from on-base telephone numbers.

Base telephone numbers are maintained in Base Telephone’s Telephone Management System (TMS) server. Telephone number additions, relocations, and changes are updated in the TMS database. The Marine Air Ground Task Force (MAGTF) Regional Area Network (MRAN) provides an Internet Protocol (IP) connection to the Peabody Server allowing it to receive nightly TMS updates to ensure current ALI and ANI for on-base callers.

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2.1.3.1 911 Call Process

The dispatch center receives 911 phone calls from base phone lines, cellular phones, base housing via a commercial service provider (Century Link or Charter Cable), transferred calls from the City of Jacksonville or Onslow County, and, on occasion, via two administration lines.

Each call type involves different communication paths and equipment strings.

2.1.3.2 Base Telephone Lines

When a 911 call is placed utilizing a base line, the call is transmitted and received via the Base Telephone Copper Infrastructure. The call is processed by Base Telephone’s SL-100 (Central Office Switch) and is routed to the dispatch center via one of eight copper 911 lines. The call is received in the dispatch center from the Vesta workstation. As soon as the call is answered, multiple actions take place:

1. The SL-100 automatically sends ANI information.

2. An ALI request is sent to the Vesta server via the SMC-EZ1024DT which in turn queries the Peabody Server.

3. The Peabody Server generates the ALI information.

4. The location is transmitted to the Vesta workstation and automatically populates the CAD via the Cisco 2950s, Database Server, and the two Applications Servers. At the same time, the location is translated into coordinates and is plotted on the CAD’s map.

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Figure 2-2 illustrates the equipment string for Base Telephone 911 calls.

Figure 2-2. Base Telephone Calls

2.1.3.3 Base Housing/Commercial Service Provider

Century Link and Charter Cable are the two primary telephone service provides for MCB Camp Lejeune and MCAS New River. Charter Cable subscriber calls connect to the Century Link Public Switched Telephone Network (PSTN).

When a 911 call is placed, it is routed through the Century Link Central Office. From there, the call is routed to Base Telephone’s Central Office HP-5 via fiber. The call is processed through the SL-100 and is routed to the dispatch center via one of eight copper 911 lines. The call is received in the dispatch center via the Vesta workstation. As soon as the call is answered, the following actions take place:

1. Century Link automatically sends ANI information to the Vesta workstation via HP-5 and the SL-100.

2. An ALI request is sent from the Vesta workstation to the Vesta server via the SMC-

EZ1024DT.

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3. The Vesta Server generates a request for ALI information. This request is sent to one of two locations via their respective 64 kilobits per second (Kbps) circuits. The primary circuit/location is Johnson City, TN, and the secondary /location is in Bristol, TN.

4. The ALI information is transmitted to the Vesta server and automatically populates the Vesta workstation and the CAD via the Cisco 2950s, Database Server, and the two Applications Servers. At the same time, the location is also translated into coordinates and is plotted on the CAD’s map.

Figure 2-3 illustrates the equipment string for Base Housing (Commercial Service Provider) 911 calls.

Figure 2-3. Base Housing Calls

2.1.3.4 Cellular Calls

When a cellular phone 911 call is placed, it is transmitted to a cell tower. There are six cell towers, all commercially owned, aboard MCB Camp Lejeune. From the cell tower, the call routes over a T-1 circuit (Copper) to Base Telephone’s Central Office HP-5 where it is routed to the Local Exchange Carrier (LEC), Century Link, via fiber, and on to the appropriate cellular service provider which routes it to Clinton, NC. From Clinton, the call is routed back to Base

2-5

Telephone’s Central Office, HP-5, via CAMA Trunks. In HP-5 the call goes through the Voice Over IP (VOIP) Gateway, EZ Switch, Mediant 1000, and is processed by the SL-100 Central Office Switch.

The call is then routed to the dispatch center via one of eight copper 911 lines and is received in the dispatch center via the Vesta workstation. As soon as the call is answered the following actions take place:

1. The SL-100 automatically relays ANI information from Clinton, NC.

2. An ALI request is sent to Clinton automatically or in some cases by pressing the retransmit button on the Vesta Workstation display.

3. The location is transmitted to the Vesta workstation in form of X & Y Coordinates.

4. At the same time, the location (X & Y Coordinates) of the caller is being converted into Latitude and Longitude (Degrees, Minutes, & Seconds) and automatically populates the CAD via the Cisco 2950s, Database Server, and the two Applications Servers. As it automatically populates the CAD, the caller’s location is plotted on the CAD’s map.

Figure 2-4 illustrates the equipment string for Cellular Phone 911 calls.

Figure 2-4. Cellular Phone Calls

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2.1.3.5 Transferred Calls

Occasionally, the City of Jacksonville or Onslow County Dispatch receives 911 calls for emergency services that are MCB Camp Lejeune’s responsibility. These calls are predominantly from cell phone users who are within the city’s or county’s cell phone towers sector. Other times, calls are received from base housing residents who are new customers of Century Link or Charter Cable services and have not been added to Century Link’s database.

When a call is received by Century Link and transferred to MCB Camp Lejeune, the ANI/ALI has already been requested and forwarded by Century Link with the transfer. When the call is forwarded, it is routed via fiber to Base Telephone’s Central Office switch, the SL-100, located in HP-5. The SL-100 automatically routes the call to the 911 Center via one of the eight incoming 911 lines. As soon as the call is answered the following actions take place:

1. The ANI and ALI has been forwarded to the Vesta workstation.

2. The ANI and ALI information is sent to the Vesta server via the SMC-EZ1024DT.

3. The location is transmitted to the Vesta workstation and automatically populates the CAD via the Cisco 2950s, Database Server, and the two Applications Servers. At the same time, the location is also translated into coordinates and is plotted on the CAD’s map.

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Figure 2-5 illustrates the equipment string for transferred 911 calls.

Figure 2-5. Transferred Calls

2.1.3.6 Administrative Line Calls

When a 911 call is received by the dispatch center via the Administrative lines (3004/3005), the only information that is provided to the dispatcher is the telephone number from which the call originates. This ANI is provided by the commercial switch or Base Telephone’s SL-100. In this case, the dispatcher must manually input the caller’s location or approximate location into the CAD. When this is done, the location is also translated into coordinates and plotted on the CAD’s map.

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Figure 2-6 illustrates the equipment string for Administrative line calls.

Figure 2-6. Administrative Line Calls

2.1.4 Dispatch

The MCB Camp Lejeune dispatch center was built as a centrally-funded effort with the support of Base Telephone Infrastructure (BTI) and is named CERS. MCB Camp Lejeune’s dispatch center services 911 calls from MCB Camp Lejeune and MCAS New River. CERS consists of a consolidated dispatch center and equipment room. The consolidated dispatch center is staffed by 14 Grade Scale (GS) employees/dispatchers who are cross-trained and qualified to answer 911 calls and dispatch FIRE, EMS, and PMO. Two of these 14 personnel are supervisors. The current work rotation is 12 hour shifts; four dispatchers work day shift and three dispatchers work night shift. The supervisors work from noon to midnight, seven days a week. The dispatch center also staffs eight contractors as Intrusion Detection System (IDS) alarm monitors, with two alarm personnel on duty at a time.

The Dispatch Director reports that the dispatch center receives an average 2,000 emergency 911 calls in one month. The Dispatch Director also reports that the dispatch center receives 5,000 non-emergency calls per month.

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911 calls received by MCB Camp Lejeune’s dispatch that are the responsibility of the City of Jacksonville are manually transferred from the base to the city. The MCB Camp Lejeune dispatcher gathers the pertinent information from the caller, transfers the call to 596-6927 (an active emergency line), and stays on the line until the connection is confirmed. At the time of this Site Survey, ALI information could not transfer to the City of Jacksonville. ANI information did transfer with the call.

Calls are automatically transferred to the city if the on-base emergency lines are not answered within six rings.

Figure 2-7 illustrates the layout of the Building 58 dispatch center.

Figure 2-7. Dispatch Center Layout

2.1.4.1 Building

2.1.4.2 Dispatch Workstation Positions

Equipment associated with the dispatch center includes four fully functional positions for call taker, EMS dispatcher, PMO dispatcher, and Fire dispatcher. The dispatch center also has a supervisor dispatch position, a training dispatch position, and a position for the alarm monitors.

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Figure 2-8 illustrates the workstations utilized by the MCB Camp Lejeune dispatch center.

Figure 2-8. Dispatch Workstation

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Figure 2-9 illustrates the Call Taker Position Layout.

Figure 2-9. Call Taker Position Layout

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Figure 2-10 illustrates the EMS Position Layout.

Figure 2-10. EMS Position Layout

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Figure 2-11 illustrates the Fire Position Layout.

Figure 2-11. Fire Position Layout

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Figure 2-12 illustrates the PMO Position Layout.

Figure 2-12. PMO Position Layout

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Figure 2-13 illustrates the Supervisor Position Layout.

Figure 2-13. Supervisor Position Layout

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Figure 2-14 illustrates the Training Position Layout.

Figure 2-14. Training Position Layout

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Figure 2-15 illustrates the Alarm Monitor Position Layout.

Figure 2-15. Alarm Monitor Position Layout

Table 2-1 lists the equipment installed at the Dispatch Center Workstations.

Table 2-1. List of Dispatch Position Equipment

Equipment Call Taker EMS Fire PMO Supervisor Training Alarms

Watson Dispatch Console 1 1 1 1 1 1 1 Concept Seating Chair 1 1 1 1 1 1 1

CAD CPU 1 1 1 1 1 1 1

Vesta CPU 1 1 1 1 1 1 1

19” Monitor (2) 1 1 1 1 1 1 1 21” Monitor (3) 1 1 1 1 1 1 5

Motorola Astro Base Radio 1 1 1 1 1 1 1 Digital Nortel M5316 phone 1 1 1 1 1 1 1

Gold Elite Console 1 1 1 1 1 1 1

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Equipment Call Taker EMS Fire PMO Supervisor Training Alarms

Dedicated Onslow County Dispatch 800 MHz Motorola

Astro Radio

Centricom Backup Motorola DGT 9000 Model L1650A 1

Ta-938 Omni Line 1 Motorola Spectra for Centricom

Backup 1 1

Hewlett Packard (HP) 2300dn Printer 1

Additional equipment associated with the dispatch center is located in the equipment room and includes three application servers with Intergraph CAD Suite Version 8.0.2, three Hewlett Packard (HP) Proliant DL380G5 database servers with Oracle, one Vesta server, one Peabody server with SQL2000, one NICE server with NICE Software Applications Suite, one NICE Logger, network clock, two Cisco Catalysts 2950 network switches, and three DigiPorts. All of the dispatch equipment is relatively new.

2.1.4.3 Continuity of Operations

A comprehensive Continuity of Operations Plan (COOP) for MCB Lejeune is under development. Currently, the Century Link Network Operation Center (NOC) would be notified and all 911 calls would be directed to the Jacksonville 911 Center.

2.1.4.4 Computer Aided Dispatch

MCB Camp Lejeune’s dispatch center utilizes an Intergraph I/CAD v8.0.2 system. The CAD system is standalone and is not integrated into the 911 system. The CAD system allows dispatchers to manually enter position locations of emergency calls and first responders.

The Intergraph CAD system and GEOFidelis do not interface for updates; therefore, the updates have to be done manually. This is a current technological limitation. Only one update has been done in the last three years. Dispatch is also affected by the lack of a Position Location Identification (PLI)/Automatic Vehicle Location (AVL) to provide the dispatchers with a Common Operational Picture (COP) of available emergency response resources.

2.1.4.5 Logging Recorder

MCB Camp Lejeune’s dispatch center utilizes a NICE 402585-448 analog/digital logging recorder. Logs are maintained for 18 months.

2.1.5 Interfaces

2.1.5.1 Mapping/Geographic Information System

GEOFidelis uses Intergraph software for GIS. The GIS staff reports needing training for this software. Intergraph training would cost approximately $17,000. The staff also reported that the GIS maps have not been updated in two years.

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The existing CAD solution is not compatible with the Intergraph software; according to the GIS staff, an Environmental Systems Research Institute, Inc (ESRI)-based software system could interface with their CAD. The Site Survey Team has been unable to confirm whether the software platform would permit CAD interface. It would cost approximately $25,000to have the existing maps converted for ESRI-based software.

2.1.5.2 Master Street Address Guide (MSAG)

The MCB Camp Lejeune/MCAS New River dispatch center does not have an on-base MSAG.

MCB Camp Lejeune is utilizing a Peabody server as an alternative. The Peabody is updated nightly by Base Telephone

2.1.5.3 Mass Notification

2.1.5.3.1 Audio

A Giant Voice mass notification system is located at MCB Camp Lejeune’s dispatch center in Building 58. The Giant Voice mass notification system is a standalone system that can be utilized by the base to broadcast pre-recorded or live voice emergency messages to personnel outdoors.

2.1.5.3.2 Telephone

MCB Camp Lejeune/MCAS New River CERS is not capable of Reverse 911 (R911).

2.1.5.3.3 Data

There is no data mass notification system available.

2.1.5.3.4 Visual

MCB Camp Lejeune has electronic signs available for mass notification.

2.1.5.3.5 Media

MCB Camp Lejeune has a local cable television channel.

2.1.6 Manpower/Training

2.1.6.1 Dispatch

The MCB Camp Lejeune Dispatch Director provided the Dispatch Center Organizational Structure depicted in Figure 2-16.

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Organizational Structure Director DPS

Director 9-1-1

Supervisor Supervisor

7 Telecommunicators 7 Telecommunicators

Figure 2-16. Dispatch Organizational Structure

The dispatchers are required to complete a number of training requirements before being allowed to dispatch unsupervised. The dispatchers first complete Emergency Medical Dispatching training, Department of Criminal Investigations (DCI) Access training, Hazardous Materials (HAZMAT) training and Cardiopulmonary Resuscitation (CPR) training, which must be recertified every two years. Once all of these training requirements are complete, the dispatchers spend 30 days receiving OJT with a trained communicator learning the workflow, workstations, and CAD before being assigned as an independent 911 call taker. Dispatchers must complete the Department of Defense (DoD) Telecommunicator I/II certification within one year of hire.

The supervisor undergoes Independent Development Plan (IDP) training for labor relations responsibilities. Supervisors must become familiar with the detailed working of the phone systems, computers, servers, alarm monitors, and all other dispatch equipment; they must also become familiar with equipment troubleshooting techniques.

2.1.6.2 Fire/EMS

As new hires, fire department/EMS personnel are given a formal training class by the assistant chief, who also acts as the training officer. The training class covers the operation of their handheld and mobile radios and includes all Standard Operating Procedures (SOP). All remaining training is On-the-Job Training (OJT).

2.1.6.3 PMO

PMO personnel are formally trained as Marine Occupational Specialty (MOS) 5811. This formal training includes basic radio operations and procedures. When individuals arrive at their respective units, they must complete a Field Training Officer (FTO) program before being able

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2-22 to perform on their own. The FTO program ensures that new personnel have the knowledge of all department SOP and radio procedures. All remaining training is OJT.

2.1.7 Maintenance/Logistics

MCB Camp Lejeune has a limited maintenance contract with Black Box.

3 Other Information

The following information collected is not core to the survey, but may be indicative to other items in the short or long term. Engineering and other analyses must take place to ensure the validity of this information.

3.1 Agreements

Table 3-1 identifies respective Memorandums of Understanding (MOUs) and Memorandums of Agreement (MOAs) as they relate to MCB Camp Lejeune’s first responders.

Table 3-1. MCB Camp Lejeune/MCAS New River MOU/MOA

Reference Type Between Purpose Effective Expiration

M67001-070927-U001 MOU MCB Camp Lejeune & City of Jacksonville

Mutual aid support as related to reciprocal fire protection, Backup 911

Center, and automatic aid support

12/13/07 Until

Modified or Cancelled

N/A MOU/A MCB Camp Lejeune & Jacksonville Fire Department

Use of frequencies by public safety agencies 8/28/08 Until

Modified

N/A MOU/A MCB Camp Lejeune & Jacksonville Police

Use of shared frequencies by public safety agencies 8/28/08 Until

Modified

N/A MOU/A

MCB Camp Lejeune &

Joint Maritime Training Center, U.S. Coast Guard

Use of shared frequencies by public safety agencies 8/28/08 Until

Modified

N/A MOU/A MCB Camp Lejeune & MCAS New River ARFF

Use of shared frequencies by public safety agencies 9/3/08 Until

Modified

N/A MOU/A MCB Camp Lejeune & Provost Marshal’s Office

Use of radio frequencies by public safety agencies 8/28/08 Until

Modified

N/A MOU/A

MCB Camp Lejeune & North Carolina Division of Forest Resources

Use of shared frequencies by public safety agencies 8/28/08 Until

Modified

N/A MOU/A MCB Camp Lejeune & Onslow County EMS

Use of shared frequencies by public safety agencies 8/28/08 Until

Modified

N/A MOU/A MCB Camp Lejeune & Onslow County Sheriff’s Office

Use of shared frequencies by public safety agencies 8/8/08 Until

Modified

N/A MOU/A MCB Camp Lejeune & Onslow County Volunteer Fire

Use of shared frequencies by public safety agencies 8/28/08 Until

Modified

N/A MOU/A MCB Camp Lejeune & Range Control Division

Use of shared frequencies by public safety agencies 8/28/08 Until

Modified

3-1

3-2

Project Officer

OPSEC Manager

2.1.7 Maintenance/Logistics