Extract_of_MCB_MCAS_Camp_Pendleton_Report_for_E911_CERS_(SIGNED).pdf

UNCLASSIFIED/FOR OFFICIAL USE ONLY

Extract of Final Report Based on

Site Survey and User Interviews for Emergency Management Command and Coordination

Marine Corps Base/Marine Corps Air Station Camp Pendleton, California

Distribution Statement D: Distribution authorized to the Department of Defense and U.S. DoD contractors only for official use or administrative or operational purposes, 3 January 2012. Other requests shall be referred to Commander, Marine Corps Systems Command, Quantico, VA.

Destruction Notice: For Unclassified, Limited documents, destroy by any method that will prevent disclosure of contents or reconstruction of the documents.

Table of Contents

1 Overview .............................................................................................................................. 1-1

1.1 Base Details ................................................................................................................. 1-1

1.2 Base Infrastructure ....................................................................................................... 1-2

1.2.1 Organizational Structure ........................................................................................ 1-2

1.2.2 Populated Areas ..................................................................................................... 1-5

2 Survey Results ..................................................................................................................... 2-1

2.1 Consolidated Emergency Response System ................................................................ 2-1

2.1.1 Current System....................................................................................................... 2-1

2.1.2 Base Telephone Infrastructure ............................................................................... 2-2

2.1.3 911.......................................................................................................................... 2-3

2.1.4 Dispatch ................................................................................................................. 2-6

2.1.5 Interfaces .............................................................................................................. 2-22

2.1.6 Manpower/Training ............................................................................................. 2-24

2.1.7 Maintenance/Logistics ......................................................................................... 2-24

3 Other Information .............................................................................................................. 3-1

3.1 Agreements .................................................................................................................. 3-1 i

List of Figures

Figure 1-1. MCB/MCAS Camp Pendleton Organization ........................................................... 1-2 Figure 1-2. MCB/MCAS Camp Pendleton Fire Department Organization ................................ 1-3 Figure 1-3. MCB/MCAS Camp Pendleton PMO Organization ................................................. 1-4 Figure 1-4. MCB/MCAS Camp Pendleton Base Infrastructure and Population Coverage ........ 1-6 Figure 2-1. Current CERS Configuration ................................................................................... 2-2 Figure 2-2. 911 Call Flow ........................................................................................................... 2-4 Figure 2-3. Cellular 911 ANI/ALI Report .................................................................................. 2-5 Figure 2-4. MCB/MCAS Camp Pendleton Dispatch Configuration .......................................... 2-7 Figure 2-5. MCB/MCAS Camp Pendleton PMO Position #1 .................................................... 2-9 Figure 2-6. MCB/MCAS Camp Pendleton PMO Position #2 .................................................... 2-9 Figure 2-7. MCB/MCAS Camp Pendleton PMO Desk Sergeant Position ............................... 2-10 Figure 2-8. MCB/MCAS Camp Pendleton PMO Supervisor Position ..................................... 2-11 Figure 2-9. MCB/MCAS Camp Pendleton Fire Position #1 .................................................... 2-14 Figure 2-10. MCB/MCAS Camp Pendleton Fire Position #2 .................................................. 2-15 Figure 2-11. MCB/MCAS Camp Pendleton Fire Position #3 .................................................. 2-16 Figure 2-12. MCB/MCAS Camp Pendleton Fire Supervisor Position ..................................... 2-17 Figure 2-13. MCB/MCAS Camp Pendleton Mass Notification Position ................................. 2-18 ii

List of Tables

Table 1-1. Camp Pendleton Population Statistics ....................................................................... 1-1 Table 2-1. Dispatch Center Staffing Schedule ............................................................................ 2-8 Table 2-2. PMO Equipment ...................................................................................................... 2-12 Table 2-3. Fire/Mass Note Equipment ...................................................................................... 2-18 Table 2-4. Dispatch Staffing ..................................................................................................... 2-24 Table 3-1. MCB/MCAS Camp Pendleton MOU/MOA ............................................................. 3-1 iii iv

Executive Summary

The Marine Corps Base (MCB)/Marine Corps Air Station (MCAS) Camp Pendleton, California, Site Survey was conducted from 25 January to 4 February 2011. Representatives from Marine Corps Systems Command and Space and Naval Warfare Systems Center - Atlantic met with the MCB/MCAS Camp Pendleton personnel. The Site Survey Team’s goal was to capture the “as-is” baseline of the current Emergency Response System, consisting of Enterprise Land Mobile Radio (E-LMR) and Consolidated Emergency Response System (CERS). The installation representatives candidly discussed their systems, infrastructure, organization, and technological capabilities and limitations.

MCB/MCAS Camp Pendleton has a 38-channel, narrowband, digital, trunked Motorola ASTRO 25 SmartZone 7.9 Radio Frequency (RF) system. The system operates in the 380 to 399.999 Megahertz frequency range. The RF system is Project 25 compliant. It is capable of Over the Air Rekeying and Over the Air Programming to the Advanced Encryption Standard subscriber units.

The current system includes seven towers and RF sites and one re-transmission tower and RF site that support the E-LMR infrastructure.

MCB/MCAS Camp Pendleton’s CERS consists of a co-located dispatch facility and first responders. The dispatch center includes Provost Marshal’s Office (PMO) and Fire/Emergency Medical Service (EMS) dispatchers and a desk sergeant. PMO dispatchers also monitor the Intrusion Detection System. The dispatch center has Enhanced 911 capability with Automatic Location Information /Automatic Number Information. The dispatch center also had Computer Aided Dispatch (CAD) mapping capabilities; however, the CAD does not interface with the other dispatch equipment.

MCB/MCAS Camp Pendleton’s dispatch center is a registered Public Safety Answering Point.

All 911 emergency calls are received by the PMO dispatchers; calls for Fire/EMS are transferred to the Fire/EMS dispatchers. The dispatch has five dedicated 911 lines. If all five lines are used, the sixth call is routed to PMO.

The Camp Pendleton dispatch center operates 24 hour per day, seven days per week, 365 days per year (24/7/365). The dispatch staffing includes three positions for PMO, including the desk sergeant, three positions for Fire/EMS, a Fire dispatch supervisor, and a PMO dispatch supervisor.

According to the dispatch director, Mr. Jeff Moore, Camp Pendleton’s dispatch receives approximately 1,033 emergency calls per month and 17,614 non-emergency calls per month.

1 Overview

The Emergency Management Command and Coordination (EMC2) Site Survey was conducted from 25 January to 4 February 2011 to establish a capabilities “baseline” of Marine Corps Base (MCB)/Marine Corps Air Station (MCAS) Camp Pendleton.

1.1 Base Details

MCB/MCAS Camp Pendleton's mission is to operate a training base that promotes the combat readiness of the Operating Forces and the mission of other tenant commands by providing training opportunities, facilities, service, and support responsive to the needs of Marines, Sailors and their families.

Camp Pendleton, the Corps' largest West Coast expeditionary training facility, encompasses more than 125,000 acres of Southern California terrain; Camp Pendleton contains the largest undeveloped portion of coastline in Southern California.

Camp Pendleton is one of the Department of Defense's busiest installations and offers a broad spectrum of training facilities for many active and reserve Marine, Army, and Navy units, as well as national, state and local agencies.

The base is home to the First Marine Expeditionary Force, 1st Marine Division, 1st Marine Logistics Group, and many tenant units, including MCAS at Munn Field, Marine Aircraft Group 39, Marine Air Control Group 38, Marine Corps Tactical Systems Support Activity (MCTSSA), Marine Corps Recruit Depot Weapons & Field Training Battalion, Marine Corps and Army Reserve Forces, the Navy's Assault Craft Unit 5, a Naval Hospital and 1st Dental Battalion.1

Table 1-1 represents Camp Pendleton’s population data as provided by the base.

Table 1-1. Camp Pendleton Population Statistics

Personnel Population Active Duty - PPV Housing 6,577 Dependants – PPV Housing 16,618 BEQ Residents 16,804 Transient Barracks 15,000 Other “No-Cost” Personnel 15,000 Total 69,999

1 http://www.cpp.usmc.mil/

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1.2 Base Infrastructure

1.2.1 Organizational Structure

Figure 1-1 illustrates the MCB/MCAS Camp Pendleton’s organizational structure as provided by the base.

Figure 1-1. MCB/MCAS Camp Pendleton Organization

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Figure 1-2 illustrates MCB/MCAS Camp Pendleton’s Fire/Emergency Medical Service (EMS) organizational structure as provided by the base.

Figure 1-2. MCB/MCAS Camp Pendleton Fire Department Organization

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Figure 1-3 illustrates MCB/MCAS Camp Pendleton’s Provost Marshal’s Office (PMO) organizational structure as provided by the base.

Figure 1-3. MCB/MCAS Camp Pendleton PMO Organization

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1.2.2 Populated Areas

Figure 1-4 identifies MCB/MCAS Camp Pendleton’s base infrastructure elements and population coverage, as defined by GEOFidelis.

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Figure 1-4. MCB/MCAS Camp Pendleton Base Infrastructure and Population Coverage

2 Survey Results

2.1 Consolidated Emergency Response System

2.1.1 Current System

MCB/MCAS Camp Pendleton’s Consolidated Emergency Response System (CERS) consists of a co-located dispatch and first responders. The dispatch staffing includes three positions for PMO, including the desk sergeant, three positions for Fire/EMS, a Fire dispatch supervisor, and a PMO dispatch supervisor. PMO dispatchers also monitor the IDS. The dispatch center has Enhanced 911 (E911) capability with Automatic Location Information (ALI)/Automatic Number Information (ANI). The dispatch center also had Computer Aided Dispatch (CAD) mapping capabilities; however, the CAD does not interface with the other dispatch equipment.

MCB/MCAS Camp Pendleton’s dispatch center is a registered Public Safety Answering Point (PSAP). All 911 emergency calls are received by the PMO dispatchers; calls for Fire/EMS are transferred to the Fire/EMS dispatchers. The dispatch has five dedicated 911 lines. If all five lines are used, the sixth call is routed to PMO.

The Camp Pendleton dispatch center operates 24 hour per day, seven days per week, 365 days per year (24/7/365). According to the dispatch director, Mr. Jeff Moore, Camp Pendleton’s dispatch receives approximately 1,033 emergency calls per month and 17,614 non-emergency calls per month.

Figure 2-1 represents the MCB/MCAS Camp Pendleton CERS configuration.

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Figure 2-1. Current CERS Configuration

2.1.2 Base Telephone Infrastructure

The MCB/MCAS Camp Pendleton Central Telephone Office is located in Building 2459. The Central Office Switch is a Nortel SL-100 version 9.1.

There are 19,061 active base telephone lines. The base has five Public Switch Telephone Networks (PSTN). Five Centralized Automatic Message Accounting (CAMA) trunks serve 911 calls; two are from Orange County and three are from San Diego County.

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2.1.2.1 Local Exchange Carrier Info

AT&T is the Local Exchange Carrier (LEC) for MCB/MCAS Camp Pendleton.

2.1.2.2 Base Telephone Post Site Survey

On 18 April 2011 during the MCI west outbrief the survey team conducted a follow up with Base Telephone service;the backhaul Marine Corps Network Operating Center (MCNOSC)Point of Presence (PoP) for Camp Pendleton is located in building 2459. The link consists of a juniper ex4200 with 3 open gbic ports. The link to the Marine Corps Enterprise Network (MCEN) currently resides on a single multi-mode fiber strand to the main cable hut with no redundancy.

In mid July the single fiber strand will be replaced by a Wavelength Division Multiplexing (WDM) mesh network providing redundancy to the MCEN Asynchronous Transfer Mode (ATM) network. The POC for this link is Phil Parson, he can be contacted at 760-725-3009.

2.1.2.3 Wireless Carriers

The base has agreements with Verizon, Sprint, and AT&T.

2.1.3 911

MCB/MCAS Camp Pendleton uses a PlantCML Vesta SL100 version 2.3 Enhanced 911 (E911) system. The E911 system is over five years old and many of its components have been discontinued. The E911 system is not integrated with CAD; a CAD entry must be manually generated by the dispatcher.

There are five dedicated 911 telephone lines to the Camp Pendleton dispatch. In addition, each dispatch position has a phone with a dedicated administrative line, for a total of eight administrative lines. The administrative numbers are not published; however, they receive caller identification information. If the five dedicated 911 lines are busy, the sixth call is routed to

PMO.

The base’s Telephone Management System (TMS) is Ventraq Net Plus v6.0.

MCB/MCAS Camp Pendleton’s E911 system includes Teletype (TTY)/Telecommunications Device for the Deaf (TDD) capabilities. These capabilities are software-based and integrated into the E911 terminal at the dispatcher position. The capabilities are tested internally by the CAD software, but not via an actual call.

2.1.3.1 911 Call Process

Figure 2-2 illustrates the 911 call flow as explained by MCB/MCAS Camp Pendleton.

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Figure 2-2. 911 Call Flow

2.1.3.2 Base Telephone Lines

BTI emergency calls are routed through the Base Central Office to Camp Pendleton’s dispatch.

These calls include ANI/ALI data.

2.1.3.3 Leased-Line Commercial Service Provider

Emergency calls from on-base commercial lines are routed to the LEC and then to the Camp Pendleton dispatch center. These calls include ANI/ALI data.

2.1.3.4 Naval Weapons Station Fallbrook

All calls that originate on Naval Weapons Station (NWS) Fallbrook are routed to Camp Pendleton’s dispatch center. Calls that are for law enforcement only are routed back to NWS Fallbrook PMO.

2.1.3.5 Cellular Calls

Cellular calls that originate on base are routed to California Highway Patrol (CHP), Orange County, or Oceanside, depending on geographic location of the caller.

The Site Survey Team made a test call from a Verizon cellular phone while standing adjacent to Building 1164. The call was routed to CHP and then transferred to Camp Pendleton’s dispatch.

ANI/ALI data was transferred with the call.

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Figure 2-3 illustrates the ANI/ALI received by the dispatcher for the 911 test call.

Figure 2-3. Cellular 911 ANI/ALI Report

2.1.3.6 Voice over Internet Protocol Calls

MCB/MCAS Camp Pendleton’s base telephone does not currently offer any Voice over Internet Protocol (VoIP) services; however, they have updated the SL-100 front end to version 9.1, which is capable of hosting VoIP. Base Telephone is moving towards VoIP and plans to offer it in the future. Base Telephone are currently working with Nortel and putting in the infrastructure to support it.

2.1.3.7 Transferred Calls

The MCB/MCAS Camp Pendleton dispatch center can receive transferred calls from external PSAPs. If a 911 call is transferred, so is the ALI/ANI.

2.1.3.8 Administrative Line Calls

Administrative lines are processed as standard BTI landlines.

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2.1.4 Dispatch

MCB/MCAS Camp Pendleton has a co-located dispatch center. There are three positions for PMO and three positions for Fire/EMS. A Fire dispatch supervisor, PMO dispatch supervisor, and desk sergeant are also located in the dispatch center. In addition, the dispatch center also has three dedicated Information Technology (IT) specialists; two are for Fire and one is for PMO.

All 911 calls are answered by the PMO dispatchers. If the incoming call is a fire emergency or requires medical care, the call is placed on hold and the fire dispatcher is verbally advised of the call. The fire dispatcher then takes the call and generates a CAD entry. If the call is both PMO and Fire related, the same process occurs and the PMO dispatcher remains on the line to monitor the information being given to coordinate a PMO response as well. Additionally, only fire dispatchers are Emergency Medical Dispatcher (EMD) trained. The dispatch center is currently unable to transfer any caller information to outside entities via CAD; ANI/ALI is also not transferred.

Fire dispatcher staffing is based on National Fire Protection Association (NFPA) 1221 standards, which require a minimum of two dispatchers on duty at all times. Minimum staffing for PMO is two contractor dispatchers per shift and a desk sergeant. The desk sergeant is responsible for PMO daily operations and supervises the MPs. A PMO dispatch supervisor and Fire dispatch supervisor oversee operations in their respective dispatch areas.

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Figure 2-4 represents the MCB/MCAS Camp Pendleton’s dispatch configuration, as provided by the base.

Figure 2-4. MCB/MCAS Camp Pendleton Dispatch Configuration

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Table 2-1 identifies the dispatch center staffing schedule as provided by the base.

Table 2-1. Dispatch Center Staffing Schedule

Shift Shift Hours Agency Position Staffing Day Shift 0700-1900 Fire Dispatcher (Fire and EMD) 3 Night Shift 1900-0700 Fire Dispatcher (Fire and EMD) 3 Day Shift 0530-1400 PMO Dispatcher (PMO, IDS)

Desk Sergeant

Mid Shift 1330-2200 PMO Dispatcher (PMO, IDS) Desk Sergeant

Night Shift 2130-0600 PMO Dispatcher (PMO, IDS) Desk Sergeant

2.1.4.1 Building

The MCB/MCAS Camp Pendleton dispatch center is located in Building 1164. A new HVAC system was installed in the building just prior to the survey. Before the new HVAC system was installed, there were air quality issues in the dispatch center with carbon monoxide. Personnel complained of headaches and drowsiness. The air quality was retested after the new HVAC was installed and passed, showing no signs of carbon monoxide. The old HVAC system was cleaned and serves as a backup.

2.1.4.2 Dispatch Workstation Positions

The MCB/MCAS Camp Pendleton dispatch workstations are furnished with variable sit-to-stand position desks.

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Figure 2-5 is a photograph of the PMO dispatch position #1.

Figure 2-5. MCB/MCAS Camp Pendleton PMO Position #1

Figure 2-6 is a photograph of the PMO dispatch position #2.

Figure 2-6. MCB/MCAS Camp Pendleton PMO Position #2

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Figure 2-7 is a photograph of the PMO dispatch desk sergeant position.

Figure 2-7. MCB/MCAS Camp Pendleton PMO Desk Sergeant Position

Figure 2-8 is a photograph of the PMO dispatch supervisor position.

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Figure 2-8. MCB/MCAS Camp Pendleton PMO Supervisor Position

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Table 2-2 identifies the equipment installed at the PMO dispatcher workstations.

Table 2-2. PMO Equipment

Equipment

PMO

Dispatcher

PMO

Dispatcher

PMO

Desk

Sergeant

PMO

Supervisor

Watson Synergy Center Lift Linear Position 1 1 1 1 Keyboard - Dell 3 3 3 2 Keyboard - HP 3 3 3 1

Keyboard – IBM 1 Keyboard – Motorola 1

Backup Radio CIE OP3 1 HP 1940 Monitor 3 2

NEC AccuSync LCP9V 1 1 17" Dell Monitor 2 2 1 1

NEC 2180UX Monitor 2 2 Belkin KVM Switch 1 1 Pr. Yamaha Speakers 1

Dell OptiPlex 755 1 1 1 1 HP dc7700 CPU 1 1 1 HP dc5100 CPU 1 1

Tripp-Lite Power Block 2 2 2 Power Strip 2 2

Belkin Power Strip 1 1 MC3000 Motorola Handset 1 1

Avaya Nortel Phone 1 1 Pelco KBD960 Intelligent Keyboard 1 1

HP Compaq dx2000 1 1 1 1 HP Compaq xw4600 2 HP Compaq xw4100 1 2 2 1

CPI 101 DPI 1 1

Clipper Twin Switch SP-522-327 1

HP L1950 Monitor 3 1 Backup Radio Console 1 1

Pr. Harmon/Kardon Speakers 1 2 D6500 Radionics Security Receiver 1

Epson LX-300 +II 1 HP OfficeJet Pro K550 1

Meridian Telephone 1 MPC ClientPro 375 1 1

Powerstrip 2 MPC 15” Monitor 1

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Equipment

PMO

Dispatcher

PMO

Dispatcher

PMO

Desk

Sergeant

PMO

Supervisor

NEC MultiSync 2190UX 1 NEC MultiSync 2180UX 2 1

HP Printer 1

DPL CPI-101 1

IBM Lenova 9265-01U Computer 1 HP Compaq Computer 1 Triplet Surge Protector 2

Clipper Twin Switch SP-522-327 1 Monitor Accusync LCD 9v 17" 1

Monitor Multi Sync LCD 21804X 1 Monitor HP L195 17" 1 Monitor HP 1702 17" 1

Monitor Acusync LC99V 1 Motorola MC 3000 1

Number keypad 1 HP Mouse 3 Dell Mouse 1

Microsoft Mouse 1 Altec Lansin Speaker 2 Motorola Centracom 1

HP Desk Jet 3845 Printer 1 Avocent Switch View 1

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Figure 2-9 is a photograph of the Fire dispatch position #1.

Figure 2-9. MCB/MCAS Camp Pendleton Fire Position #1

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Figure 2-10 is a photograph of the Fire dispatch position #2.

Figure 2-10. MCB/MCAS Camp Pendleton Fire Position #2

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Figure 2-11 is a photograph of the Fire dispatch position #3.

Figure 2-11. MCB/MCAS Camp Pendleton Fire Position #3

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Figure 2-12 is a photograph of the Fire dispatch supervisor position.

Figure 2-12. MCB/MCAS Camp Pendleton Fire Supervisor Position

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Figure 2-13 is a photograph of the mass notification position.

Figure 2-13. MCB/MCAS Camp Pendleton Mass Notification Position

Table 2-3 identifies the equipment installed at the Fire dispatcher workstations and Mass Notification workstation.

Table 2-3. Fire/Mass Note Equipment

Equipment Fire

Dispatcher

Fire Dispatcher

Fire Dispatcher

Fire Supervisor

Mass Note

Watson Synergy Center Lift Linear Position 1 1 1 1 1

Dell Optiplex 755 2 2 2 1 HP Compaq Computer 1 1 1 1

HP Compaq Computer Logging Recorder 1 1 1

HP XW4100 Computer 1 1 1 1 HP Workstation HPXW 4100 1 1 1

Triplet Surge Protector ISO Bar Ultra - 101 2 2 2 2

Clipper Twin Switch SP-522-327 2 2 2 1

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Fire

Dispatcher

Fire Dispatcher

Fire Dispatcher

Fire Supervisor

Mass Note

Monitor Dell Radionics 17" 1 1 1 1 Monitor NEC Multi Sync 2180 18" 1 1 1 1

Monitor Accusync LCD 9v 17" 1 1 1 1 Monitor HP L1950 17" 1 1 1 1

Monitor Multi Sync LCD 21804X 1 1 1 1 Monitor HP L195 17" 1 1 1 1 Monitor HP 1702 17" 1 1 1 1

Monitor Acusync LC99V 1 1 1 1 Number keypad 1 1 1 1 HP Keyboard 2 2 2 3

Speaker - Altec Lansing 2 2 2 3 Avocent Switch View 1 1 1 1

Dell Mouse 2 2 2 1 2 HP Mouse 3 3 3 4

Headphone Interface DPL-CPE-101 1 1 1 Motorola Centracon Gold Series

Consolette 1 1 1 1

Dell Keyboard 2 2 2 1 Keyboard 2 2 2

Microsoft Mouse 1 1 1 1 HP Laser Jet 2300 Printer 1 HP Laser Jet 5650 Printer 1

IBM Lenova 9265-01U Computer 1 HP Compaq DX 2000 MT Computer 1

DPL – CP 101

No Power Electronics Sys USA

B5480262 1

AASTRA 1

Brenda King Portable Radio 1

Brenda King Portable Radio Charger 2 Motorola XTS 5000 HH 1

Motorola XTS 5000 HH Charger 1 Dell Optiplex 760 1

Triplett Box 1 Standard Surge Protector 1

Dell Dimension 400 1 Dell E172FPD Monitor 1

Color Laser Jet 2600N Printer 1 Color Laser Jet CP3505N Printer 1

Brother Intelifax 2800 Fax 1

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Fire

Dispatcher

Fire Dispatcher

Fire Dispatcher

Fire Supervisor

Mass Note

Microsoft Keyboard 1 Justei Speaker 2

Waves PTT Mic 6004 1 Waves MadahCom ADU 301 1

UPS - 750XL 1

MadahCom Power Convertor 1 IBS-001 Integrated Base Station 1

2.1.4.3 Continuity of Operations

Camp Pendleton’s dispatch center has an evacuation plan in place in the event that the building has to be evacuated. If an evacuation is necessary, the PMO dispatcher working the radio is to depress the tone alert three times and make an announcement to the field units to hold their radio traffic due to the building being evacuated. During a catastrophic event where the building has to be evacuated immediately, an announcement is to be made on the portable radio.

The senior member of PMO on duty secures a portable radio and ensures it is powered on and tuned to the appropriate frequency. The senior member also directs dispatch personnel to leave the building in a safe and orderly manner. He/she directs one of the PMO dispatchers to secure the evacuation bag and all PMO dispatchers to relocate to the alternate dispatch to prepare to resume operations there. The senior member of PMO then calls Miramar and advises them of the situation and has them flip the switch in their center so they can receive any 911 calls directed for Camp Pendleton. The senior member of PMO ensures all personnel, PMO and Fire dispatchers, have safely existed the building before he/she leaves. If it is safe to do so, he or she also ensures the building has been evacuated. Once PMO dispatchers arrive at the alternate dispatch, they will advise units on the air when the alternate dispatch is operational. Once the alternate dispatch is operational, PMO will notify Miramar to release the 911 calls back to Camp Pendleton. The senior member of PMO on duty remains outside of the primary dispatch (Building 1164) in a safe area where he or she can observe the entrance to the building and advises the appropriate responding personnel of the situation when they arrive. The senior member of PMO advises personnel at the alternate dispatch center when it is safe to return to the primary dispatch center.

Upon being ordered to evacuate the building by the senior member of PMO on duty, the Fire dispatcher working the radio will page all stations and advise them personnel are evacuating the building. During a catastrophic event where the building has to be evacuated immediately, an announcement is made on the portable radio.

If there is a Fire Supervisor on duty, he or she directs one of the Fire dispatchers to secure the evacuation bag and direct all Fire dispatch personnel to exit the building in a safe and orderly manner. The Fire Supervisor secures a portable radio, ensuring it is powered on and tuned to the appropriate frequency and ensuring all Fire dispatch personnel have left the center prior to leaving the building. Otherwise, the senior Fire dispatch employee secures the evacuation bag and exit the building. Once fire dispatch personnel have left the building, they will proceed

2-20 quickly and safely to the alternate dispatch to assume operations. If there is a Fire Supervisor on duty, he or she will also proceed to the alternate dispatch and assume supervisory responsibility until relieved by the proper authority and to assist personnel as necessary. Upon arrival at the alternate dispatch, one of the fire dispatchers will make an announcement on the radio that the alternate dispatch is operational. The Fire Dispatch Supervisor on duty or the senior member of Fire Dispatch makes all required notifications upon arrival at the alternate dispatch.

Camp Pendleton’s alternate dispatch is located in Building 1526 (Security Battalion). The alternate dispatch consists of three dispatch workstations and a mass notification workstation.

The alternate dispatch has the same capabilities as the primary dispatch, including E911 and CAD; however, the capabilities are scaled down due to the number of workstations. The alternate dispatch does not have any recording capabilities.

The building has severe power issues. The equipment can only run six to eight hours due to the circuit breakers inability to handle the load. There is no air conditioning in the alternate dispatch and the building has no backup power source. In addition, network connectivity to the alternate dispatch is provided by the same fiber node as the dispatch center in Building 1164. According to Jeff Moore, ideally, the alternate dispatch would have network services provided by a separate node than that provided to the primary dispatch to ensure optimum Continuity of Operations

(COOP).

2.1.4.4 Computer Aided Dispatch

MCB/MCAS Camp Pendleton utilizes Motorola CentraCom 1.3 for CAD.

Camp Pendleton’s CAD does not interface with other dispatch equipment; therefore, although ANI/ALI is displayed, it is not automatically populated in the CAD. The dispatchers must manually type the information from the phone.

The CAD needs to be updated with new buildings and other infrastructure on base. Mr. Jeff Moore reported that he asked Motorola to update this, but did not receive a response. Mr. Moore said GeoFidelis on base has the updated data, but because the format is not compatible with the Motorola system, dispatch is unable upload it. According to Mr. Dane Lesch, the G-6 has software at the Master Site capable of converting the files for upload; however, base personnel have not been trained on how to use it.

2.1.4.5 Logging Recorder

MCB/MCAS Camp Pendleton utilizes a NICE, 144-channel, digital logging recorder. All 40 telephone lines and 16 radio channels are recorded. Logs are maintained for one year and can be instantly retrieved via the Graphical User Interface (GUI). At the time of the survey, 14 channels on the logging recorder were unusable.

A Motorola MCC7500 30 Call IP logging recorder was installed with the E-LMR system, which records all radio traffic. The logging recorder is not online yet. Base personnel have not determined whether or not the logging recorder will be utilized for telephone calls...

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2.1.4.6 Mobile Data Terminal

Camp Pendleton’s subscriber units are utilizing Motorola ML-900s and Panasonic Toughbooks for Mobile Data Terminals (MDT). PMO has 30 MDTs; Fire has 55 MDTs.

PMO no longer has the MDTs in their vehicles because there were too many issues with them.

The biggest issue PMO had with the MDTs was limited bandwidth available via the LMR network. In addition, the mounting of the MDTs was also an issue. The PMO MDTs were secured via a fixed mount in the passenger-side floorboard, and the mount would vibrate loose.

The Fire Department reported similar issues with their MDTs; they are not being used for the lack of bandwidth. Fire Department personnel interviewed reported the data transfer was so slow, on many occasions they would already be on scene before the information had been uploaded. Vehicle mounts were also an issue, specifically with regards to placement. Personnel reported the vehicle mounts were much too close to gear shifts, especially in the large brush trucks where they made shifting gears very difficult. In addition, the mounts obstructed the vehicle captains’ seats. Fire Department Station 3 personnel were the only ones who reported still using the installed MDTs; all other stations had removed theirs.

Camp Pendleton tried to facilitate MDT training through the training office, but found it difficult to keep up with it due to the turnover of personnel.

2.1.5 Interfaces

2.1.5.1 Mapping/Geographic Information System

GeoFidelis is available on Camp Pendleton; however, it is not compatible with the propriety format required by the Motorola CAD system used by the dispatch center.

2.1.5.2 Master Street Address Guide

MCB/MCAS Camp Pendleton is utilizing an on-base Master Street Address Guide (MSAG).

MSAG information comes from San Diego County. There are currently 4000 roads on Camp Pendleton that are not included in the MSAG.

2.1.5.3 Radio Interface

Camp Pendleton utilizes Motorola Gold Elite consoles. These consoles allow connectivity between the dispatch center and the E-LMR system.

2.1.5.4 Fire Department Paging

Camp Pendleton utilizes a Fire Department pager system that works off a single 25-watt consolette at the San Onofre Peak RF site. The Fire Department previously had a 100-watt repeater for the paging system; however, it was destroyed during the 2007 wildfires and has not been replaced. Only nine of the 50 original pagers for the system are currently working. In addition, the unit is operating on previously assigned frequencies, which have since been lost to Mexico.

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Fire Department personnel reported numerous issues with the current paging system including loud, garbled traffic.

2.1.5.5 Motorola Supervisory Control and Data Acquisition

The Motorola Supervisory Control and Data Acquisition (MOSCAD) Fire Station Alerting system has the capability to use two trunked radio talkgroups to notify the fire stations of an incident. The data signaling utilizes one talkgroup and the follow-on dispatcher voice message uses a second talkgroup; however, according to the Deputy Chief of Fire/EMS, Mr. William Conover, and the MOSCAD system has sat idle for the last two years due to a lack of funding.

The MOSCAD system does not interface with the CAD system or the existing Fire Department Paging system. The base has estimated that it will cost $500,000 to make their current MOSCAD Fire Station Alerting system fully operational.

2.1.5.6 Intrusion Detection System

Camp Pendleton’s IDS includes D6500 Radionics Security Receiver and MDI. The IDS is monitored by the PMO dispatchers in the dispatch center. The Radionics system is legacy equipment that services some buildings on base. MDI services the remaining buildings on base.

2.1.5.7 Fire Alarm Monitoring

The D6500 Radionics system and the MDI system are also used for fire alarm monitoring.

2.1.5.8 San Diego Law

San Diego Law (SDLaw) is used as a Department of Motor Vehicles (DMV) and National Crime Information Center (NCIC) interface.

2.1.5.9 Mass Notification

2.1.5.9.1 Audio

MCB/MCAS Camp Pendleton is in the process of transitioning to DCCNXT 4.0, which is part of the WAVES SPAWAR Mass Notification system; however, the base has had some issues with the digital interfacing with the SL-100 switch. They have also had issues with getting it certified with Joint Interoperability Test Command (JITC) for Information Assurance (IA) compliance and accreditation; this issue has been worked for the past year and a half.

San Onofre Nuclear Generating Station (SONGS) has its own mass notification system called the Community Alert Siren System for use in case of emergencies at the facility.

2.1.5.9.2 Telephone

Camp Pendleton uses Wireless Emergency Notification System (WENS), a web-based system, to set up an alert roster. It can only use pre-fed data in groupings.

The DCCNXT 4.0 mass notification solution has the capability to transmit to landlines.

2.1.5.9.3 Data

2-23

2-24

There is no Data Mass Notification System at MCB/MCAS Camp Pendleton.

2.1.5.9.4 Visual

There is no Visual Mass Notification System at MCB/MCAS Camp Pendleton.

2.1.5.9.5 Media

There is no Media Mass Notification System at MCB/MCAS Camp Pendleton.

2.1.6 Manpower/Training

The MCB/MCAS Camp Pendleton dispatch is staffed by 11 General Schedule (GS) employees who dispatch Fire/EMS, three GS supervisory employees, two GS Information Technology Specialists, and 12 Homeland Security System, Inc. (HSSI) contractors who dispatch PMO.

Table 2-4 lists the breakdown of the dispatch GS employees.

Table 2-4. Dispatch Staffing

Pay Grade Pay Scale Series Number of Employees GS 05 Step 1 2151 1 GS 05 Step 2 2151 3 GS 06 Step 1 2151 1 GS 06 Step 2 2151 1 GS 06 Step 10 2151 1 GS 07 Step 1 2151 1 GS 07 Step 2 2151 1 GS 07 Step 4 2151 1 GS 07 Step 10 2151 1 GS 08 Step 3 2151 1 GS 09 Step 2 2151 2 GS 13 Step 2 0301 1

2.1.7 Maintenance/Logistics

A maintenance support plan for the E911 system is in place; the contract expires in August 2011.

3 Other Information

The following information collected is not core to the survey, but may be pertinent to other items in the short or long term. Engineering and other analyses must take place to ensure the validity of this information.

3.1 Agreements

Table 3-1 identifies respective Memoranda of Understanding (MOU) and Memoranda of Agreement (MOA).

Table 3-1. MCB/MCAS Camp Pendleton MOU/MOA

Reference Type Between Purpose Effective Expiration

MOA

Camp Pendleton Fire and Emergency Services &

Unified San Diego County Emergency Services

Organization

To provide Emergency Assistance for

Hazardous Materials during times of need

15 Feb

Until terminated

Agreement For Exchange of Medical Services

Marine Corps Base Camp Pendleton & Orange County

Fire Authority

Mutual aid for fire, rescue and emergency medical services

22 Dec cancelled

Mutual Aid Assistance Agreement

Marine Corps Base Camp Pendleton &Southern

California Edison Company

Mutual aid for fire, EMS, hazardous materials, and rescue 9 June 2008 Until cancelled

MOU

California Highway Patrol &

Camp Pendleton Naval Hospital

Mutual aid for I-5 15 February

Interagency

Fire Agreement

USDA Cleveland National Forest & Camp Pendleton Fire

Department

Responsibility for prevention and control of wildfires on Camp

Pendleton

28 August

Master

Automatic Aid Agreement

City of Oceanside & MCB Camp Pendleton

Operational plan for response

Automatic Aid

North Regional Zone of San Diego County

Fire and rescue responses

8 June 1990 Until

Standard Operating Procedure

Case Spring Fire Station & MCB Camp Pendleton

Additional fire protection in the area of

Case Springs

11 June

3-1

3-2

6016-8A1

For Local

Government Fire

Suppression Assistance to

Forest Agencies

State of California, Office Emergency Services; State of

California Department of Forestry and Fire Protection

USDA Forest Service, Pacific Southwest Region; USDI

Bureau of Land Management, California State Office; &

USDI National Park Service, Pacific West Region USDI Fish and Wildlife Service, California-Nevada Operations

California Fire Assistance Agreement

1 May 2002 Until

Project Officer

OPSEC Manager