ID05180019 RFP Sec J Att 1 QASP attachment - Objective Measures and Expectations.pdf

ITSS Solicitation # ID05180019 Sensor Data Backhaul Full Motion Imagery Ingest & Distribution Requirement

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QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

SURVEILLANCE OBJECTIVES, MEASURES, AND

EXPECTATIONS

PERFORMANCE OBJECTIVE

This requirement includes the delivery of fully integrated, small form factor tactical suites with the ability to support Wideband Global SATCOM (WGS) backhaul of sensor data (specifically full motion video) through a DISA Gateway for follow on distribution to the Unified Video Dissemination System (UVDS) and Global Broadcast System (GBS) through the Defense Enterprise Computing Centers (DECCs) supporting UVDS and GBS. In addition, Contractor will provide necessary user, training and operational manuals;

identify/recommend/deliver bench stock, spare and consumable kits; facilitate/provide pre-deployment training; and secure/offer knowledgeable world-wide deployable field service representatives (FSRs) and engineering support.

PERFORMANCE MEASURES

Contractor performance will be evaluated using the following measures.

Completeness of Work: Using this measure, the Government will assess the degree to which the Contractor identifies, includes, addresses and/or performs all pertinent aspects of the work or all pertinent elements of delivered items, data, or services. Using this measure, the Government will also assess the degree to which the Contractor performs all stipulated or planned activities and captures the results of those activities in the various documents that are to be delivered.

Effectiveness: Using this measure, the Government will assess the degree to which the Contractor’s resources, methods, best practices, techniques, and/or tools are successful in meeting all goals and objectives established in the PWS. Effectiveness includes the Contractor’s ability to ensure that all team players perform as expected and that all efforts are appropriately coordinated to ensure that the work is performed as planned and prescribed in the PWS.

Format & Clarity: Using this measure, the Government will assess the design, flow, matrix, and/or layout used by the Contractor to present data (whether presented physically, orally, or electronically). This assessment will focus on the degree of clarity and logical

QASP OEM Page 2 of 4 organization with which the data is presented and whether or not the format facilitates easy review and use of the material. Using this measure, the Government will assess the degree to which material presented in documents (narrative, tables, diagrams, footnotes, photographs, etc.) are easy to understand by the intended audience.

Quality: Using this measure, the Government will assess the degree to which the work performed and items or documents delivered achieve a standard of excellence or adhere to rules established by a recognized authority as a standard of performance. For example, documents will be assessed to determine the degree to which they are technically sound and free of typographical, grammatical, mathematical, and conceptual errors. Using this measure, the Government will also evaluate the degree to which the required document(s) is suitable for assessing the impacts of all reasonable alternatives and how well the recommended system will meet its intended purpose. Using this measure, the Government will assess the level of professionalism exhibited by the Contractor staff in interactions with Government and other personnel in connection with work being performed under this task order.

Reliability: Using this measure, the Government will assess degree to which the Contractor furnished systems or services are or remain fully functional during the period of times specified in the task order. This assessment will include the degree to which the Contractor is able to produce continuous output or service support, minimizing down-time and service interruptions.

Timeliness: Using this measure, the Government will assess degree to which the Contractor meets or exceeds the delivery schedule.

Viability: Using this measure, the Government will assess the degree with which the Contractor’s recommendations apply to Government’s needs, solve the Government’s problems, are appropriate to the situation, or meet government’s requirements.

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PERFORMANCE EXPECTATIONS AND EVALUATION

The COR or other Government representative responsible for evaluating Contractor performance shall provide their evaluation on the

PERFORMANCE EVALUATION REPORT.

Performance Requirement / Objective

PWS

Reference Performance Standard Acceptable Quality Level (AQL)

Surveillance Method

Delivery of T2SDT suites with User, Technical, and Operator Manuals

3.1

■ 100% T2SDT suites fully functional

■ 100% on-time delivery

■ 100% order accuracy

■ 100% of user, technical, and operator documentation shall be completed and submitted IAW the requirements established within the requirement documents, to include the required completion date and compliance with applicable governing regulations, directives, policies, procedures and guidance

No violations per month.

A violation is an error, omission, or delayed delivery.

Each violation may be reflected as such within the CPARS assessment.

Monthly Checklist, Invoicing, &

Customer Input

Identification/delivery of required Bench Stock, Consumables and Spares

3.2

■ 100% functionality for bench stock, consumables, and spares

■ 100% on-time delivery

■ 100% order accuracy

No more than 1 violation per month.

A violation is an error, omission, or delayed delivery.

Each additional violation may be reflected as such within the CPARS assessment.

Monthly Checklist, Invoicing, &

Customer Input

Facilitate/provide just-in-time, pre-deployment, and/or re-occurring training, to include Training Manuals

3.3

■ 100% of training documentation shall be clear, concise, and well organized

■ 100% of training sessions delivered IAW the parameters established within the requirement documents, to include the expected completion date and in compliance with applicable governing regulations, directives, policies, procedures and guidance

No more than 1 violation per month.

A violation is an error, omission, or delayed delivery.

Each additional violation may be reflected as such within the CPARS assessment.

Monthly Checklist, Student Surveys, &

Customer Input

Secure/offer T2SDT knowledgeable, globally deployable Field

3.4

■ 100% of personnel and services delivered IAW the parameters established within the requirement documents, to include the required compliance with applicable governing

No more than 1 violation per month.

Monthly Checklist & Customer Input

QASP OEM Page 4 of 4 Support Representatives (FSRs) regulations, directives, policies, procedures and guidance

■ 100% of personnel meet deployment requirements established within the requirement documents

■ 100% of personnel meet training parameters established within the requirement documents

A violation is an error, omission, or delayed delivery.

Each additional violation may be reflected as such within the CPARS assessment.

Conducts necessary site surveys (as required) and assist in identification and coordination for the build out of any additional gateway equipment needed to support the T2SDT capability

3.5, 3.8

■ Contractor coordinates periodic (as required) site visits/surveys for the identification of required upgrades and/or technology insertions to ensure adequacy of gateway support for the T2SDT capability

■ Contractor interfaces with DoD enterprise gateway sustainment personnel, on a periodic basis IAW the parameters established within the requirement documents

■ Contractor provides clear and concise documentation of recommendations to appropriate DoD enterprise gateway management personnel

No more than 1 violation per month.

A violation is an error, omission, or delayed delivery.

Each additional violation may be reflected as such within the CPARS assessment.

Monthly Checklist, Trip Reports, Documented

Recommendations, & Customer Input

Meet all information assurance requirements as requested by the Certification and Accreditation (C&A) authority and to obtain an Authorization to Operate (ATO)

3.6

■ 100% of documentation and services, including all required system functionality, shall be completed and submitted NLT the established completion date

■ 100% of documentation and services shall be completed and submitted IAW the parameters established within the requirement documents

No violations per month.

A violation is an error, omission, or delayed delivery.

Each additional violation may be reflected as such within the CPARS assessment.

Monthly Checklist & Customer Input