ID05180019 RFP Sec C.pdf

USSOCOM T2SDT

ID05180019: Page 1

Section C

Description/Specifications/Performance Work Statement

For

Tactical 2-Way Sensor Data Transport Suites (T2SDT) for

Sensor Data Backhaul Full Motion Imagery Ingest & Distribution

A procurement by the

U.S. General Services Administration on behalf of U.S. Special Operations Command

MacDill Air Force Base, Florida

Solicitation Number: GSA ITSS # ID05180019

Contract Number: TBD

This requirement is being solicited as an open market single award IDIQ contract

NAICS Code: 334290 Other Communications Equipment Manufacturing

Product Service Code (PSC): 5895 Miscellaneous Communication Equipment

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Performance Work Statement (PWS)

Sensor Data Backhaul

Full Motion Imagery Ingest & Distribution Requirement or STINGRAY

Indefinite Delivery Indefinite Quantity (IDIQ) GSA ITSS ID05180019

1. SCOPE: This PWS outlines Contractor tasks required to support United States Special Operations

Command (USSOCOM) and team members’ sensor data backhaul. This requirement includes the delivery of fully integrated, small form factor tactical suites with the ability to support Wideband Global SATCOM (WGS) backhaul of sensor data (specifically full motion video) through a DISA

Gateway for follow on distribution to the Unified Video Dissemination System (UVDS) and Global

Broadcast System (GBS) through the Defense Enterprise Computing Centers (DECCs) supporting

UVDS and GBS. In addition, Contractor will provide necessary user, training and operational manuals; identify/recommend/deliver bench stock, spare and consumable kits; facilitate/provide pre-deployment training; and secure/offer knowledgeable world-wide deployable field service representatives (FSRs) and engineering support.

2. PERIOD OF PERFORMANCE: The period of performance shall be 12 months. Task orders may have period of performances that extend up until 12 month after the IDIQ expires.

3. TASKS: Contractor shall produce and deliver Tactical 2-way Sensor Data Transport (T2SDT) suites using Commercial off-the-shelf (COTS) components and/or Government Furnished Equipment

(GFE) products. These systems shall be comprised of a single, integrated, small form factor deployable suite capable of providing concurrent Intelligence, Surveillance, and Reconnaissance

(ISR) sensor data backhaul for operations employing airborne ISR assets without organic sensor data backhaul capabilities and allow receipt of other mission relevant full motion video from the

Global Broadcast System (GBS) forward broadcast. The capability will be designed to support various Department of Defense (DoD) customers including but not limited to: USSOCOM, United

States Central Command (USCENTCOM or CENTCOM), Defense Information Systems Agency

(DISA), United States Pacific Command (USPACOM), and United States Africa Command, (U.S.

AFRICOM) at its onset with the ability to support additional customers and global operations as soon as possible thereafter. This effort shall include the following as a minimum:

3.1. FMV: Delivery of T2SDT suites with User, Technical, and Operator Manuals. This solution shall:

3.1.1. Provide the ability to support high definition (HD) full motion video backhaul

3.1.2. Host an organic ability to convert analog video to a digital video stream

3.1.3. Be modular and scalable to support backhaul of multiple HD full motion video feeds

3.1.4. Be compatible with existing DoD-wide GBS capabilities

3.1.5. Be capable of scalable backhaul throughput from a minimum of 2 to a maximum of 20

Mbps

3.1.6. Incorporate options for video server, transcoding, and high efficiency video compression

(HEVC) encoding

3.1.7. Incorporate a GUI software solution for configuration and monitoring of equipment and connectivity, to include modem, routers, switches, IP routes, and encoders. The configuration capability should simplify the configuration actions required by the technician related to entering Satellite Access Authorization and Gateway Access

Authorization information.

3.1.8. Provide High Assurance Internet Protocol Encryption (HAIPE; NSA Type 1) for sensor data

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3.1.9. Provide the ability to host a video web portal on the sensor data local area network (LAN)

3.1.10. Support C2 services (NIPR/SIPR) to include hosting multiple enclaves with security boundaries

3.2. SUSTAINMENT: The contractor will provide and manage a self-contained depot support function. This includes the identification/delivery and management of Bench Stock, Consumables and Spares.

3.2.1. Spares: The contractor shall propose a sustainment plan to include a recommended spares and parts list (RSPL). The cost proposal will include purchase, storage and shipping of spares.

3.2.2. Bench Stock: The contractor shall provide a life cycle analysis of the equipment and propose fact-of-life upgrades for all equipment items.

3.2.3. The contractor shall provide monthly inventories of consumables to the government and notify the government when quantities are below 60% of proposed/agreed to RSPL quantities.

3.3. TRAINING and MANUALS: The contractor will facilitate/provide just-in-time, pre-deployment, and/or re-occurring training, to include providing training manuals and hand-on training courses.

3.3.1. The contractor shall provide training classes in conjunction with the hardware install or at government specified Continental United States (CONUS) locations prior to deployment and on a reoccurring basis as required. At a minimum, the training will cover information on the fundamental topics required to manage the system including: system management, router configuration management, radio frequency operations, multicast packet flow, initial break-fix repair (box swapping) and procedures for reporting failures and requesting factory support.

3.3.2. Training Manuals: The contractor shall provide the training in accordance with geographic combatant command (GCC)(e.g. USSOCOM, USCENTCOM, and

USAFRICOM) approved format with training manuals, reference materials, and COTS user guides available for all students to include a soft copy for the applicable government program office(s).

3.3.3. Training Requirements: Training shall cover the fundamental information on the following topics required to manage the system including: transrate/transcode components/operations, network interface components/operations, network router components/operations and configuration management, radio frequency operations, multicast packet flow, initial break-fix repair (box swapping) and procedures for reporting failures and requesting factory support. The contractor –provided training will include the following at a minimum:

3.3.4. Initial setup to include all systems/components (RF and networking equipment)

3.3.5. Operations/configuration of the RF and network components

3.3.6. Teardown and packing & shipping process(es)

3.3.7. Troubleshooting of RF and network equipment

3.3.8. The contractor shall conduct the training in accordance with the coordinated GCC (e.g.

USSOCOM, USCENTCOM, and USAFRICOM)/Contractor timeline at government specified locations to be determined.

3.4. FSR: Secure/offer T2SDT knowledgeable, globally deployable Field Support Representatives

(FSRs)

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3.4.1. The contractor will provide support for installations, pre-deployments, and deployments as directed. At a minimum, the contractor will propose installation and training for two

CONUS and three Outside Continental United States (OCONUS) locations. In addition to setup, basic configuration, operational testing, and basic troubleshooting, the FSR will provide on-site training that includes the following at a minimum:

3.4.2. Initial setup to include all systems/components (RF and networking equipment)

3.4.3. Operations/configuration of the RF and network components

3.4.4. Teardown and packing & shipping process(es)

3.4.5. Troubleshooting of RF and network equipment

3.5. ASEC: The contractor will provide manpower and engineering support for the Airborne ISR

Support and Engineering Cell (ASEC). The contractor support will include 24/7 operations support to global users and include reach back capabilities to Tier 3 and 4 level support.

Personnel must be knowledgeable in engineering and troubleshooting connectivity to various manned/unmanned platforms and the interaction with regional ground entry point equipment supporting beyond line of sight downlink capabilities. The contractor must have in-depth knowledge of tactical and national customers and have a direct interface between the

Geographical Combatant Commanders (GCCs) and national users for troubleshooting, requirements processing, and capability transitions.

3.6. GATEWAY: The customer and contractor shall identify any additional gateway equipment needed to support the T2SDT capability. The contractor will provide an equipment list and impacts as soon as the additional items required for the buildout are identified.

3.7. Information Assurance: The delivery will include a system that is certified under the Risk

Management Framework (RMF) with a Certification and Accreditation (C&A) authority and an Authorization to Operate (ATO). The contractor shall verify the system meets the security requirements defined in the DoD 8510 application manual and that the design includes items on the Approved Products List (APL) for general use by the DoD.

3.8. COMSEC: The contractor must have an active COMSEC account and be cleared for on-site storage at the SECRET level.

3.9. SATCOM Terminal Evaluation: The system must have successfully completed a

MILSATCOM certified (ARSTRAT requirements for WGS certification), tactical Ka terminal supporting data rates above 15 Mbps. The SATCOM system must support C, Ka, Ku and X band frequencies in the transmit and receive modes. The antenna system must be globally deployable and must not have any system waivers or theater limitations.

3.10. Site Surveys: The contractor shall conduct site surveys (telephonic or on site if required) to identify any upgrades required for current DISA Gateway locations. The contractor shall propose travel to support surveys at 3 OCONUS and 2 CONUS locations

4. GENERAL INFORMATION

4.1. Contractor shall meet all requirements and responsibilities in support of the appropriate GCC

(e.g. USSOCOM, USCENTCOM, and USAFRICOM) as outlined in this SOW. All staff shall be fully trained, professional, and customer oriented and will consistently provide responsive, flexible, and cost effective service. Quality work performance in accordance with applicable standards and guidelines shall be ensured. Contractor shall perform the standards of this SOW in an environmentally acceptable manner consistent with Federal, State and local laws as well as applicable Instructions. Contractor shall provide all personnel, tools, material, ID05180019: Page 5 supervision, and other items or services necessary to perform installation, and in the instance of

CFSRs, operation of the equipment. Contractor shall also perform all pre-installation, intermediate installation, and post installation testing and certifications as required.

4.2. The contractor shall furnish everything required to perform all services required by this SOW with the exception of those items or services specifically stated to be GCC (e.g. USSOCOM, USCENTCOM, and USAFRICOM) furnished.

5. INFORMATION ASSURANCE SUPPORT

5.1. The Information Assurance Support effort consists of providing support information as requested by the Certification and Accreditation (C&A) authority to obtain an Authorization to

Operate (ATO) once prior to the new equipment being installed.

5.2. Personnel shall perform the work effort in accordance with today’s RMF processes for identifying security requirements, providing security solutions and managing information security activities as defined in the applicable security documents to include Information, Physical, and Personnel Security manuals.

6. CONTRACT FIELD SERVICE SUPPORT AND OCONUS TRAVEL

6.1. The contractor shall follow all appropriate travel directives regarding cost and safety.

6.1.1. The contractor may be required to travel in support of the IDIQ task orders. The

Government may recommend contractor travel to seminars, conferences, workshops, meetings, events or training that is government unique or is necessary to maintain the requirements of the task order PWS. The contractor shall obtain written approval from the

TPOC prior to contractor personnel incurring any travel expense. The contractor shall identify personnel who will be traveling and provide travel estimates to the Government

10 business days prior to departure but a minimum of 2 business days prior to departure when there are extenuating circumstances to the projected travel date. Travel and related expenses shall be reimbursable to the contractor in accordance with the FAR 31.205-46

Travel Costs. Reimbursement shall only be authorized in support of government-directed travel. Travel to other Government or civilian facilities outside the local area may be required. Travel does not include local vicinity travel defined as within a 25-mile radius of specific task order government location and/or the contractor’s facilities. Commuter travel (recurring travel from an offeror’s location to the customer’s site) is not reimbursable.

6.1.2. Travel Advisories: The contractor shall review State Department and other travel advisories prior to travel abroad.

6.1.3. DBA Travel Insurance is required for all OCONUS travel.

7. PROGRAM MANAGEMENT SUPPORT

7.1. The contractor shall provide GCC (e.g. USSOCOM, USCENTCOM, and USAFRICOM) specified program management support for the installation. Support shall include but is not limited to:

Program and/or project execution

Scheduling/Timelines

Program/project status, periodic updates, and continuing information flow

Personnel with current and relevant levels and breadth of acquisition program management experience, technical expertise, and programmatic/project management skillsets

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8. INSTALLATION SUPPORT

8.1. Installation of the provided hardware. Upon completion of the installation the systems will:

Meet all OEM requirements

All software will remain at the currently approved operational baseline

All hardware will be operational and transferred to the unit(s) for sustainment support

9. QUALITY ASSURANCE

9.1. The GCC (e.g. USSOCOM, USCENTCOM, and USAFRICOM) program manager will evaluate Contractor’s performance under this SOW using the method of surveillance specified in the Performance Plan and based upon reports provided by program/project managers and/or technical representatives (TRs).

10. SECURITY REQUIREMENTS

10.1. Disclosure of Information. Performance under individual task orders shall require the Program Manager and Field Representatives to have active SECRET security clearances. The operating locations and units supported are at the SECRET level. In addition, the contractor shall have access to information sensitive to GCC (e.g. USSOCOM, USCENTCOM, and

USAFRICOM), or other government agencies. Contractor personnel shall not divulge or release information developed or obtained in the course of project performance, except to authorize GCC (e.g. USSOCOM, USCENTCOM, and USAFRICOM) personnel or upon written approval of the GCC (e.g. USSOCOM, USCENTCOM, and USAFRICOM) program/project manager. Any question on the release or use of information, or doubt of a person’s authority to request information, shall be addressed to the GCC (e.g. USSOCOM, USCENTCOM, and USAFRICOM) program/project manager. Contractor support personnel providing this support may be required to execute an SF-312, Non-Disclosure Agreement.

10.2. Inquiries, Comments, and Complaints. Contractor shall direct all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in connection with performance, the resolution of which may require dissemination of official information, to the GCC (e.g. USSOCOM, USCENTCOM, and USAFRICOM) program/project manager.

10.3. Release of Information. Contractor shall not release any information (including photographs, files, public announcements, statements, denials or confirmations) on any part/phase of the project hereunder without the prior written approval of the GCC (e.g.

USSOCOM, USCENTCOM, and USAFRICOM) program/project manager. Contractor shall not release information regarding individuals associated with the project hereunder without the prior written approval of the GCC (e.g. USSOCOM, USCENTCOM, and

USAFRICOM) program/project manager.

11. IDIQ Management

The contractor shall ensure that the overarching IDIQ and each task order will have a designated

Contractor Point of Contact (POC). The IDIQ/task order POC shall be responsible for serving as the coordinating single point of contact between the contractor and Government. The POC shall be fully authorized to manage the activities of contractor and third-party contractors needed to meet the task order requirements, providing a corporate escalation path for issues that may develop on individual task orders.

12. Performance Reporting. The contractor’s TO performance shall be monitored by the Government and reported in a single CPARS submitted for the entire single award IDIQ. Performance standards shall include the contractor’s ability to provide or satisfy the following:

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• Provide satisfactory solutions to requirements with the necessary customer support

• Provide solutions and services that meet or exceed specified performance parameters

• Deliver timely and quality deliverables to include accurate reports and responsive proposals

• Ensure solutions to requirements are in compliance with applicable policy and regulation

13. Monthly Invoice. The contractor shall provide a monthly invoice for each TO to be submitted simultaneously with the monthly status report. The monthly invoice shall be submitted 10 calendar days from the last business day of each month. The invoice shall include but not be limited to:

• Task order number.

• Travel costs (if needed).

• Supporting documentation for travel costs (if needed). Invoices including travel costs shall include supporting documentation as required by the Federal Travel Regulation (FTR).

Invoice submissions including travel costs shall include completed travel expense sheets for each trip for each employee.

• The contractor shall comply with line item billing requests.

• The contractor shall include number of hours expended per labor category, the labor category, and the rate for the month being invoiced.

• The contractor shall include a total amount of labor hours and total dollars expended.

14. Contractor Submission. Deliverables are to be transmitted with a cover letter, on the prime contractor’s letterhead, describing the contents, electronically through the General Services Administration’s (GSA) web-based procurement system, Information Technology Solutions Shop

(ITSS), government TPOC, and to any other destination(s) as required per the Government’s request. The contractor shall provide hard copy deliverables as required upon the Government’s request. All deliverables shall be produced using recommended software tools/versions as approved by the Government. Reports shall be accomplished utilizing the MS Office Software

Suite (to include MS Project as required) or Adobe .pdf. All raw and summarized data, test results, drawings, pictures, modeling, analytics, process orders, methodologies and coding shall be unrestricted and submitted electronically with final test reports, provided to the AF in Microsoft

Word, Excel, and PowerPoint presentation formats. All final reports shall be presented to the Air

Force through in-person briefings summarizing all results and recommendations as well as final documented reports. The Contractor shall accomplish tasks in coordination with AWB-1015, as required. All papers, briefings, results, tours, videos provided and developed by the Contractor shall be approved by the Air Force and must be approved for prior to public release.

15. Government Review. Government personnel will have 10 business days to review deliverables

(to include resubmissions) and provide written acceptance/rejection. The government TPOC will notify the contractor of deliverable acceptance or provide comments in writing. The contractor shall incorporate Government comments, or provide rationale for not doing so within 5 business days of receipt of comments. Government acceptance of the final deliverable will be based on resolution of Government comments or acceptance of rationale for non-inclusion. Additional changes volunteered by the contractor will be considered a resubmission of the deliverable.

16. Administration. Work is to be accomplished through the General Services Administration, Federal

Acquisition Service (FAS), Great Lakes Region, through its contract with the selected contractor.

Certification by the Government of satisfactory services provided is contingent upon the contractor performing in accordance with the terms and conditions of the referenced contract, this document, the approved technical and price quote, and all amendments. Government TPOC, GSA's representatives, and the contractor's representative(s) shall meet when deemed necessary by the Government TPOC. The Government TPOC, the GSA representatives, and the contractor’s representative may meet at the place determined by the Government.

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17. Kickoff Meeting. The contractor in conjunction with the GSA Contracting Officer shall meet with key Government representatives within 20 business days after award to ensure a common understanding of the requirements, expectations, and ultimate end products. The contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government representatives. Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized, projects completed, assumptions made/expected and results. A concerted effort shall be made to gain a thorough understanding of the Government expectations. However, nothing discussed in this or in any subsequent meetings or discussions between the Government and the Contractor shall be construed as adding, deleting, or modifying any task order requirements, including deliverable specifications and due dates.

18. Post Award Conference/Periodic Progress Meetings. The contractor agrees to attend any post award conferences convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, TPOC, GSA COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government. A Monthly Status report that will list completed work for the period, outstanding issues, problems, resolutions and plans for the next month’s activities shall be submitted to the TPOC and with the monthly invoice.

19. Identification of Contractor Employees. All contract personnel attending meetings, answering

Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

20. Contractor Performance. The contractor shall establish and provide a qualified workforce capable of performing the required tasks. All staff shall be fully trained, professional, and customer oriented and will consistently provide responsive, flexible, and cost effective service.

The Government shall approve all key personnel resumes. The contractor shall monitor work performance, measure results, ensure delivery of contracted product deliverables and services, support management and decision making, and facilitate communication. The contractor shall bring problems or potential problems affecting performance to the attention of the TPOC and

GSA PM as soon as possible. The contractor shall provide in writing the results of all meetings with the TPOC that affect and/or change conditions, or result in additional agreements or requirements to the GSA PM. The contractor shall not perform any work outside the scope or requirements of this SOO and resultant order without express written approval of the GSA

Contracting Officer. Verbal reports shall be followed up with written reports within 48 hours.

The contractor shall establish and maintain a documented set of disciplined, mature, and continuously improving processes for administering all contract and task order efforts with an emphasis on cost efficiency, schedule, performance, responsiveness, and consistently high-quality delivery. Quality work performance in accordance with applicable standards and guidelines shall be ensured. The Contractor shall perform the standards of this SOO in an environmentally acceptable manner consistent with all Federal, State and local laws.

21. Quality Assurance. The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied and the frequency of surveillance.

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22. Non-Personal Services. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the

Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the TO Contracting Officer (CO) immediately.

These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

23. Organizational Conflicts of Interest (OCI). If at any time during performance of PWS requirements, the Contractor becomes aware of an actual or potential Organizational Conflict of Interest (OCI) situation or issue, or the appearance of an actual or potential OCI situation or issue exists, the Contractor shall identify in writing, to the COR and CO, the nature of the OCI situation or issue, along with a plan to mitigate the OCI situation or issue.

24. Personnel Retention. The contractor shall make every effort to retain personnel in order to ensure continuity until task order completion. If it should become necessary to substitute or replace personnel, the contractor shall immediately notify the COR in writing of any potential vacancies and shall make every effort to submit the qualifications/resume(s) of replacement personnel within

14 calendar days of the notification. The contractor shall submit the qualifications/resume(s) of all potential personnel selected to perform under this task order to the COR and Contracting Officer for Government review and acceptance/rejection. Upon Government acceptance of qualifications/resume(s), the candidate shall be available to begin performance within 14 calendar days. Prior to the submission of qualifications/resumes, the contractor shall ensure that the candidate(s) satisfy the applicable security requirements to reduce staffing delays. The contractor shall ensure continuity of operations during periods of personnel turnover and long-term absences.

Long-term absences are considered those longer than one week in duration.

25. Non-Compliance. Failure to comply with the procedures outlined may result in payment being delayed at no additional cost to the Government.