Appendix_D_-_Non-Standard_Processes_-_DRAFT.pdf

HTC711-19-R-R004

Appendix D

Non-Standard Processes

This document provides guidance on shipments or services that require non-standard processes, including special procedures, atypical handling or involvement by the government.

D.1. Department of Defense and U.S. Coast Guard (USCG) Employees Being Assigned to the Department of State Embassies or Consulates Under Chief of Mission Authority.

D.1.1. The contractor shall counsel DOD and USCG customers when their shipments originate from the CONUS or from an overseas military installation, i.e. non-DOS locations, and will electronic mail (e-mail)/facsimile (fax) the Counseling output form (See Appendix H-Tab 3 DoS assigned counseling elements) and a copy of their orders to the U.S. Department of State, Transportation and Travel Management Division, at DODPP@state.gov or fax to 202-472-8446.

If necessary, a DOS representative can be reached at 800-424-2947 or 202-472-8480/8481. The

DOS will acknowledge receipt of the documentation to affect the shipment. The DOS Embassy or Consulate shipping office shall counsel DOD and USCG customers when their shipments originate from an Embassy or Consulate and will acquire shipping data points and the orders from the employee. The DOS will arrange for the movement and temporary storage of personal property, to include household goods, consumables, and unaccompanied baggage of DOD military and civilian employees and USCG personnel assigned to the DOS under Chief of

Mission authority. The DOS Embassy or Consulate shipping office shall handle those shipments through final delivery.

D.1.2. Current DOS procedures listed at https://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_f.pdf

D.2. Hard-lift Location Procedures. The following locations are areas where the Department of Defense plans to continue to require government involvement as indicated below, including the continued use of the Defense Transportation System. These instructions are subject to change. The Personal Property Consignment Instruction Guide (PPCIG) contains specific country clearance information and other shipping details. The government reserves the right to designate additional hard-lift locations, and offer alternative shipping methods to the contractor, based on changing economic or geopolitical factors. The contractor shall be responsible only for origin and destination services and delivery to and from the appropriate aerial port. The Government will be responsible for routing between APOE in one theater and APOD in another theater.

D.2.1. Outbound Procedures. The contractor shall pickup shipments at the Military Air

Terminal shown on the Transportation Control Movement Document (TCMD) or otherwise advised by the Government. The water and aerial ports designated for movement of HHG and

UB shipments out of these Hard Lift Locations are identified below:

D.2.2. Inbound Procedures (see below). The contractor shall deliver shipments to the Military

Air Terminal shown on the TCMD for the locations that are identified below.

https://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_f.pdf https://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_f.pdf

D.2.3. Naval Station Guantanamo Bay (NSGB) Cuba.

D.2.3.1. For UB shipments contractor must route using a DD-1384 Transportation Control

Movement Document (TCMD) to avoid refusal at terminal via Norfolk (Aerial Port Code NGU), Virginia for airlift to Cuba using Military Air but consign to DPM contractor at NSGB

(American Safety Movers) as final destination.

D.2.3.2. For HHG shipments contractor must route directly to barge contractor SCHUYLER

LINES, PORTUS WAREHOUSE, 8998 Blount Island, Jacksonville FL 32226 FL but consign to

DPM contractor at NSGB (American Safety Movers) as final destination. Contractor must contact the POC designated by NAVSUP HG and provide advance notification that HHG shipment is intended for further transfer to NSGB. For shipping motorcycles to Cuba as HHGs, utilize normal crating procedures. A DD-1384 (TCMD) must accompany shipment to avoid refusal at terminal. Due to delays in shipping from Jacksonville, increased transit time/RDD of 3 weeks authorized, alert member of added delay and alert PPPO Jacksonville shipment is en route.

D.2.3.3. Outbound shipments: The aerial port for pickup and onward movement of household goods is Norfolk for destinations North of South Carolina across the country and Blount Island, FL south of South Carolina and across the country. The aerial port for pickup and onward movement of all unaccompanied baggage is Norfolk.

D.2.4. Diego Garcia (listed as British Indian Ocean Territory).

D.2.4.1. For UB shipments contractor must route using a DD-1384 TCMD to Diego Garcia

(Aerial Port Code NKU) using Military Air. Shipment must be consigned to Personal Property

Officer, US Navy Support Facility, Diego Garcia via TMO, 60 APS, 90 Ragsdale Rd, BLDG

977, Travis AFB, CA 94535-2941. The TCMD must be marked for member and unit of assignment.

D.2.4.2. Household good items, including furniture items are prohibited. Oversized furniture and nonessential items should be placed in non-temporary storage at origin until duration of members' overseas Diego Garcia tour.

D.2.4.3. Personal property storage facilities are not available in Diego Garcia.

D.2.4.4. Andersen AFB, Guam, is the designated in-transit port for all unaccompanied baggage shipments from Diego Garcia for onward movement to the Philippines.

D.2.4.5. Outbound shipments: The aerial port for pickup and onward movement is Travis

AFB, CA (SUU). If a shipment’s final destination is in the Pacific AOR the contractor may be directed to pick up the property at an AMC location nearer to the actual destination.

D.2.5. Kwajalein Atoll.

D.2.5.1. For HHG and UB shipments: Contractor must route using a DD-1384 TCMD and consign to Transportation Officer, US Army Kwajalein Atoll, Marshall Islands. Mark for member.

D.2.5.2. Unaccompanied Baggage/Household Goods should be routed via AMC through

CONUS-West Coast: APOE: SUU-Travis AFB, CA, with final destination APOD as KWA-

Kwajalein, MH. AMC shipments transit through HIK-Hickam AFB, Hawaii, therefore, add 7 days to the transit time. UB/HHG shipments from the Far East and other overseas activities should reflect the origin APOE and reflect APOD as KWA as noted above.

D.2.5.3. Should there be routing restrictions from the Far East, shipment may be routed to debark at WPOD 3DT (Oakland, CA) and be consigned to Kwajalein Range Services, LLC, 1615 Alvarado Street, San Leandro, CA 94577 (510-618-5121). Mark for transshipment to

(Insert member's name) US Army Kwajalein Atoll, Marshall Islands.

D.2.5.4. Outbound shipments: The aerial port for pickup and onward movement is Travis

AFB, CA (SUU). If a shipment’s final destination is in the Pacific AOR the contractor may be directed to pick up the property at an AMC location nearer to the actual destination.

D.2.6. Thule, Greenland.

D.2.6.1. For UB/HHG shipments the contractor must route using a DD-1384 TCMD via AMC

McGuire AFB, NJ and consign to TMO, Thule AB, Greenland. Mark For member.

D.2.6.2. Outbound shipments: The aerial port(s) for pickup and onward movement are WRI -

McGuire AFB, NJ or DOV - Dover AFB, DE.

D.2.7. Delivery from Hard-Lift Locations. The contractor shall pickup shipments from designated locations for shipments inbound from hard-lift locations within three (3) Government business days upon notification of shipment availability, and shall be delivered to the customer by a required delivery date determined by established transit times from port to customer’s delivery location which will not exceed the maximum times allowed (Appendix C).

D.3. Boat and Mobile Home Shipments

D.3.1. Boats: The contractor shall perform the separate shipment of boats when approved and applicable for: privately owned boats or personal watercraft (including but not limited to canoes, kayaks, dinghies, row boats, jet skis, and sculls) with or without an associated trailer; over 14 feet in length or over 6 feet 10 inches in width or over 6 feet 5 inches in height. Boats or personal watercraft equal to or less than the above dimensions shall be shipped with household goods and will not be considered a separate shipment.

D.3.2. Mobile Homes: Mobile Homes. The contractor shall ship mobile homes when approved, and that meet the following definition: A mobile dwelling, which includes manufacturer installed contents, constructed or converted for use as a principal residence and designed to be moved overland, either self-propelled or by towing. This includes a single or double-wide with or without expandable rooms. If the mobile home exceeds the manufacturer's recommended gross weight for shipment, the contractor shall advise the customer that the weight must be reduced to the recommended gross weight limit.

D.4. Special Moves.

D.4.1. BLUEBARK and Wounded Warrior. BLUEBARK designates a personal property shipment of a deceased customer. Wounded Warrior designates a personal property shipment of a service member who has been ordered to a hospital with expected prolonged treatment. The contractor shall follow the procedures outlined in Service-specific regulations in the handling of

BLUEBARK and Wounded Warrior shipments. Additional information is available in JTR

052010, HHG Transportation Due to Medical Travel or the Death of a Service Member.

D.4.1.1. The contractor must have the following documentation to arrange a BLUEBARK or

Wounded Warrior shipment.

D.4.1.1.1. Letter of designation of Command Representative for effecting personal property.

D.4.1.1.2. Documentation showing the Next of Kin (NOK)/legal recipient designating a delivery address and contact info.

D.4.1.1.3. Copy of Report of Casualty (DD 1300) with a line of accounting or Memorandum from Casualty Affairs with line of accounting data.

D.4.1.2. When the NOK, heir or legal representative is known, the Command Representative, as the liaison for the NOK, heir, or legal representative, requests shipment or non-temporary storage of the household goods through the contractor.

D.4.1.3. When the NOK, heir, or legal representative is not known, or there is a dispute regarding ownership (litigation), the HHG must be placed in NTS. This should be coordinated with the Casualty Affairs Office (CAO).

D.4.1.4. The contractor will provide shipping information to the CAO POC at delivery point.

D.4.1.5. Inquires about personal effects or shipments on BLUEBARK cases will be directed to

Casualty Affairs or COR.

D.4.1.6. Services POC Info:

D.4.1.6.1. Air Force: Personal Property Activity, hqppa.ecaf-adj@us.af.mil.

D.4.1.6.2. Army: Army G4, usarmy.pentagon.hqda-dcs-g-4.mbx.hhg-east@mail.mil

D.4.1.6.3. Marine Corps: HQ Personal Property LPD, usmcpersonalproperty@usmc.mil

D.4.1.6.4. Navy: Casualty Affairs, 1-800-368-3202 or 901-874-2501, after duty hours 901-634-mailto:hqppa.ecaf-adj@us.af.mil mailto:usmcpersonalproperty@usmc.mil

D.4.2. Safe Moves: If a personal property shipment requires a Safe Move, as defined in the

JTR (including Sensitive Shipments and Witness Protection Shipments), the contractor shall follow Service-specific regulations if applicable. The contractor shall ensure the protected individual’s shipment record is masked for protection and the protected individual is the only one who can access or be provided shipment details.

D.4.3. Expedited Shipments. In exceptional cases, the government may request expedited services on a shipment, to include use of commercial or military airlift. Requests will be sent to the contractor by a government representative authorized to order such services under the administration of this contract.

D.4.4. Shipments to Emergent Locations.

D.5. On-Site Counseling.

D.5.1. The Military Services reserve the ability to order additional on-site counseling presence following initiation of this contract. This is intended to augment the contractor-proposed laydown of personnel in support of paragraph 1.2.5.2. At any time, the Services may order none, some, all or more on-site, in-person counselors at the following locations. (NOTE: This list is not intended to be exhaustive, but to provide scope of future requirements.)

D.5.2. On-Site Counseling Table.

Military Location City State/Country Proposed #

Eielson AFB Fairbanks AK 2

FT Greely Fairbanks AK 1

FT Wainwright Fairbanks AK 2

JB Elmendorf-

Richardson Anchorage AK 4

FT Rucker Daleville AL 2

Maxwell AFB Montgomery AL 3

Redstone Army

Airfield Huntsville AL 2

Little Rock AFB Jacksonville AR 2

Davis-Monthan AFB Tucson AZ 2

Luke AFB Glendale AZ 2

FT Huachuca Huachuca AZ 2

MCAS Yuma Yuma AZ 2

Yuma Proving

Ground Yuma AZ 1

SHAPE/Benelux Benelux Belgium 2

USAG Brussels Brussels Belgium 1

Beale AFB Marysville CA 2

Edwards AFB Rosamond CA 2

Military Location City State/Country Proposed #

FISC San Diego San Diego CA 5

FISC Seal Beach Det Seal Beach CA 2

FISC Ventura County

Site Oxnard CA 2

FT Irwin Barstow CA 2

Los Angeles AFB El Segundo CA 1

NAS Lemoore Lemoore CA 2

Naval Air weapon station China Lake China Lake CA 2

Naval Postgraduate

School Monterey Monterey CA 2

PPSO Naval Air

Facility El Centro El Centro CA 2

Presidio Monterey CA 2

Travis AFB Fairfield CA 2

Vandenberg AFB Lompoc CA 2

MCMWTC

Bridgeport Pickel Meadows CA 1

MCAGCC 29 Palms Twentynine Palms CA 3

MCB Camp

Pendleton Oceanside CA 5

MCLB Barstow Barstow CA 1

MCRD San Diego San Diego CA 2

MCAS Miramar San Diego CA 2

AF Academy Colorado Springs CO 2

Buckley AFB Aurora CO 1

FT Carson Colorado Springs CO 3

Peterson AFB Colorado Springs CO 3

NSA Souda Bay Souda Bay Crete 2

Dover AFB Dover DE 3

Alconbury AB Huntington England 1

RAF Croughton Northamptonshire England 1

RAF Lakenheath Lakenheath England 3

RAF Mildenhall Mildenhall England 2

Eglin AFB Valparaiso FL 4

FISC Jacksonville Jacksonville FL 5

Hurlburt field AFB Hurlburt Eather FL 1

MacDill AFB Tampa FL 3

NAS Key West Key West FL 2

NAS Pensacola Pensacola, FL 2

NSA Panama City Panama City Beach FL 2

Patrick AFB Cocoa Beach FL 2

Tyndall AFB Panama City FL 2

US Army Garrison

Miami Doral FL 1

Moody AFB Valdosta GA 2

Robbins AFB Warner Robbins GA 2

FT Benning Alabama GA 3

FT Gordon Augusta GA 3

FT Stewart Savannah GA 3

MCLB Albany Albany GA 1

Daenner Kaserne Kaiserslautern Germany 1

Kleber Kaserne Kaiserslautern Germany 2

NATO AB

Geilenkirchen Teveren Germany 1

Ramstein AB Kaiserslautern Germany 4

Spangdahlem AB Spangdahlem Germany 2

US Army Garrison

Ansbach Ansbach Germany 2

US Army Garrison

Baumholder Baumholder Germany 2

US Army Garrison

Garmish Garmish Germany 1

US Army Garrison

Grafenwoehr (Vilsek) Vilsek Germany 2

US Army Garrison

Hohenfels Bavaria Germany 2

US Army Garrison

Stuttgart Stuttgart Germany 2

US Army Garrison

Wiesbaden Wiesbaden Germany 2

Navel Reg Marianas Mariana Guam 2

Joint Base Pearl

Harbor-Hickam Honolulu HI 8

Schofield Barracks Honolulu HI 3

MCB Kaneohe Bay

(MCB Hawaii) Mokapu Peninsula HI 3

Mountain Home AFB Mountain Home ID 2

NTC Great Lakes Chicago IL 2

Rock Island Arsenal Rock Island IL 2

Scott AFB Shiloh IL 3

US Army Garrison

Livorno Pisa Italy 1

US Army Garrison

Vicenza Vicenza Italy 2

Aviano AB Aviano Italy 2

NAS Sigonella Sicily Sigonella Italy 2

NSA Naples Naples Italy 2

FISC Det Sasebo Japan Japan 2

Kadena AB Okinawa Japan 4

MCAS Iwakuni Iwakuni City Japan 3

MCB Camp Butler Okinawa Japan 5

Misawa AB Misawa Japan 2

NAF Atsugi Atsugi Japan 2

NAVSUP Yokosuka Yokosuka Japan 5

Okinawa (Torii

Station) Yomitan Japan 2

Yokota AB Fussa Japan 3

Camp Zama Zama Japan 2

Camp Casey Dongducheon Korea 2

Camp Henry Daegu Korea 2

Camp Humphreys Anjeong-ri Korea 3

Camp Red Cloud Uijeongbu Korea 2

Kunsan AB Kunsan Korea 3

Osan AB Pyeongtaek Korea 4

Yongsan Garrison Yongsan Korea 2

FT Leavenworth Leavenworth KS 2

FT Riley Junction City KS 3

McConnell AFB Wichita KS 2

Kuwait Kuwait City Kuwait 2

Bluegrass Army

Depot Lexington KY 1

FT Campbell Hopkinsville KY 3

FT Knox Elizabeth Town KY 2

Barksdale AFB Bossier City LA 3

FT Polk Vernon Parish LA 2

NAS JRB New

Orleans New Orleans LA 2

Hanscom AFB Benford MA 3

Aberdeen Proving

Grounds Aberdeen MD 2

FT Detrick Frederick MD 2

FT Meade Odenton MD 2

JB Andrews Prince Georges MD 3

NAS Patuxent River Lexington Park MD 2

Naval Academy Annapolis MD 2

Detroit (Army Corps of Engineers) Great Lakes MI 2

FT Leonard Wood St. Robert MO 3

Whiteman AFB Knob Noster MO 2

CBC Gulfport Gulfport MS 2

Columbus AFB Columbus MS 2

Keesler AFB Biloxi MS 3

NAS Meridian East Central MS 2

Malmstrom AFB Great Falls MT 2

Pope AFB Fayetteville NC 2

Seymour Johnson

AFB

Goldsboro NC 2

FT Bragg Fayetteville NC 3

MCAS Cherry Point Havelock NC 2

MCB Camp Lejeune Jacksonville NC 5

Grand Forks AFB Grand forks ND 2

Minot AFB North County ND 2

Offutt AFB Omaha NE 2

US Army Garrison

Schinnen Schinnen Netherlands 2

JBMDL McGuire Trenton NJ 3

Picatinny Arsenal Dover NJ 1

Cannon AFB Clovis NM 2

Holloman AFB Alamogordo NM 2

Kirtland AFB Albuquerque NM 2

White Sands Missile

Range Las Cruces NM 1

NAS Fallon Fallon NV 2

Nellis AFB Las Vegas NV 3

FT Drum Jefferson NY 3

FT Hamilton Brooklyn NY 2

US Army Recruiting

Station Rome New York NY 1

US Military

Academy West Point Highland Falls NY 2

Wright Patterson

AFB

Dayton OH 2

Altus AFB Altus OK 2

FT Sill Lawton OK 2

McAlester Army

Ammunition Army

Base

McAlester OK 1

Tinker AFB Oklahoma City OK 2

Vance AFB Enid OK 2

Army Depot

Tobyhanna Tobyhanna PA 1

Carlisle Barracks Carlisle PA 2

NSA Philadelphia Philadelphia PA 2

Joint HQ /NATO

Lisbon Lisbon Portugal 2

Lajes AB Azores Portugal 1

US Army Garrison

FT Buchanan Guaynabo Puerto Rico 2

Al Udeid Doha Qatar 1

Qatar Doha Qatar 2

NAS Newport Newport RI 3

NSB New London Groton CT 3

Naval Shipyard -

Portsmouth Portsmouth NH 2

NSA Saratoga

Springs Saratoga Springs NY 3

FLC Bahrain Bahrain Saudi Arabia 3

Riyadh Riyadh Saudi Arabia 2

FT Jackson Columbia SC 2

JB Charleston North Charleston SC 5

Shaw AFB Sumter SC 2

MCAS Beaufort Beaufort SC 1

MCRD Parris Island Beaufort SC 1

Ellsworth AFB Rapid City SD 2

Naval Station Rota Rota Spain 2

NSA Mid-South

Millington Millington TN 2

Incirlik AB Adana Turkey 2

Izmir AB Izmir Turkey 1

Dyess AFB Abilene TX 2

FT Bliss El Paso TX 3

FT Hood Killeen TX 3

Goodfellow AFB San Angelo TX 3

JBSA Ft Sam

Houston San Antonio TX 3

JBSA Lackland San Antonio TX 3

JBSA Randolph Universal City TX 3

Laughlin AFB Del Rio TX 2

NAS JRB Fort Worth Fort Worth TX 2

Red River Army

Depot Texarkana TX 1

Sheppard AFB Wichita Falls TX 2

Ellington Field Houston TX 2

FISC Jax Det Corpus

Christi Corpus Christi TX 2

Dugway Proving

Grounds Tooele UT 1

Hill AFB Clearfield UT 2

FISC Norfolk Norfolk VA 5

FT Belvoir Fairfax County VA 3

FT Lee Petersburg VA 3

JB Langley-Eustis Newport News VA 3

MCB Quantico Triangle VA 4

Henderson Hall Arlington VA 4

Fairchild AFB Spokane WA 2

FLC Puget Sound Bremerton WA 3

JBLM McChord Tacoma WA 3

FT McCoy Sparta WI 2

FE Warren AFB Cheyenne WY 2

D.5.3. Requests will be sent to the contractor by the Contracting Officer. The contractor shall provide requested services no later than 120 days from date of the request received from the

Contracting Officer. The contractor shall coordinate the specifics of the placement and timeline with the Service-designated government representatives.

D.5.4. All requests for on-site counseling will include government-owned office space on the military installation at no charge for the contractor personnel to operate from.

D.5.5. Contractor personnel who perform these duties must be able to gain and maintain access at the respective military location and subject to all applicable requirements in paragraph 1.2.1.

D.5.6. Notification to terminate these services will be sent to the contractor by the Contracting

Officer at least 30 days prior to intended termination date.