FY09_Atch1.pdf

SOLICITATION NO: HTC711-08-R-0003

CONTRACT NO:

Attachment 1 28 February 2008

PERFORMANCE WORK STATEMENT FOR

INTERNATIONAL AIRLIFT SERVICES

IN SUPPORT OF THE

DEPARTMENT OF DEFENSE

AND THE CIVIL RESERVE AIR FLEET

INDEX REFERENCE

SECTION 1 – DESCRIPTION OF SERVICES

1.0 DESCRIPTION OF SERVICES

1.1 PASSENGER SERVICES

1.1.1 Contractor Representative

1.1.2 Required Information

1.1.3 In-Flight Passenger Services

1.1.4 Meal Service

1.1.5 Passenger Care During Delays

1.1.6 Passenger Care During Controllable Diversions

1.1.7 Off-Loading Passengers Short of Manifested Destination

1.2 BAGGAGE SERVICES

1.2.1 Baggage Liability

1.2.2. Pets

1.2.3. Service Animals

1.2.4 Animals Other Than Pets

1.2.5 Military Working Dogs

1.2.6 Noncombatant Evacuation Operation (NEO) Missions

1.2.7 Baggage Off-Load Times

1.3 CAT B CARGO SERVICE

1.3.1 Packaging and Marking of Cargo

1.3.2 Unauthorized Restrictions

1.3.3 Cargo Missions On-Loading

1.3.4 Weight and Balance

1.3.5 Aircraft Loading

1.3.6 Blue Bark

1.3.7 Fuel On-Load

1.3.8 Mechanized Loading

1.3.9 Hand Loading

1.3.10 Contractor Representative

1.3.11 Cargo Delayed Enroute

1.3.12 Special Cargo (Signature Service)

1.3.13 Transporting Hazardous Cargo

1.3.14 Aircraft Lighting

1.3.15 Seats for Government Sponsored Personnel on Cargo Aircraft

1.3.16 Outsized Cargo (Maximum Payload: 120 Tons)

1.3.17 Restricted Airfields

1.3.18 Hand Signals

1.4 MIXED PASSENGER AND CARGO AIRCRAFT

1.4.1 Type of Aircraft

1.4.2 Barrier Nets

1.4.3 Modifying the Class B Cargo Compartment

1.5 AEROMEDICAL SERVICES

1.5.1 Aeromedical Testing And Training

1.5.2 Aeromedical Data

SECTION 2 – SERVICE DELIVERY SUMMARY (SDS)

2.0 SDS – Discrepancies

2.1 SDS – Reliability

2.2 SDS – CRAF Activation

TABLE 1 Passenger Discrepancies TABLE 2 Cargo Discrepancies TABLE 3 General Operations

Schedule Reliability For Passenger And Cargo Missions Discrepancy Performance Rate

SECTION 3 – GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.0 GENERAL INFORMATION

3.1 GOVERNMENT FURNISHED SERVICES AND EQUIPMENT

3.1.1 Transient Alert and Ramp Services

3.1.2 Terminal and Traffic Services

3.1.3 Environmental Support

3.1.4 Emergency Health Service Facilities

3.1.5 Level I Antiterrorism Training

3.2 SPECIAL HANDLING EQUIPMENT

3.3 PASSENGER MANIFESTING

3.4 PETROLEUM PRODUCTS

3.4.1 Contractor Authorization to Purchase Ground Petroleum Products

3.5 CONCURRENT SERVICING

3.5.1 Final Approval

3.5.2 Concurrent Servicing Supervisor (CSS)

3.5.3 Supervisory Contractor Representative (SCR)

3.5.4 Authorized Vehicles

3.5.5 Auxiliary Power Unit (APU)

3.5.6 Flight Crew Briefing

3.5.7 Inertial Navigation System (INS)

3.5.8 Radios and Radar Systems

3.5.9 Electrical Systems

3.5.10 CSS Concurrence

3.5.11 Wing and Fuel Vents

3.5.12 Copy of Contractor’s Aircraft Refueling Procedures

3.6 BILLETING AND MEALS

3.6.1 Billeting and Meals for Contractor Employees

3.7 AEROSPACE GROUND EQUIPMENT (AGE)

3.8 CONTRACTOR USE OF MILITARY COMMUNICATIONS FACILITIES

3.9 CONTRACTOR STORAGE AT MILITARY INSTALLATIONS

3.10 WARSAW CONVENTION

3.11 PORTABLE OXYGEN BOTTLES (FOR AEROMEDICAL EVACUATION (AE) ONLY)

3.12 SECURE COMMUNICATIONS EQUIPMENT

SECTION 4 – GENERAL INFORMATION

4.0 GENERAL OPERATIONS

4.0.1 Supervisory Contractor Representative (SCR)

4.1 Control of Aircraft

4.2 SECURITY

4.2.1 Regular and Frequent Entry Into Restricted Areas

4.2.2 Facility Security Clearance

4.2.3 Personnel Security Clearance

4.2.4 Operations Security (OPSEC)

4.2.5 Contractor Company Personnel and Company Facility Security Office (FSO)

4.2.6 Authentication Materials

4.2.7 Aircraft Physical Security

4.2.8 Classified Correspondence

4.3 PASSPORTS AND GENEVA CONVENTION CARDS

4.3.1 Passports

4.3.2 Geneva Conventions Identity Card (DD Form 489)

4.3.3 Personnel Authorized to Receive the Geneva Conventions Card

4.3.4 Issuing the Card During CRAF Activation

4.3.5 Accountability of Forms

4.3.6 Lost Cards

4.4 COMMUNICATIONS

4.4.1 Messages

4.4.2 Standard Communications

4.4.3 Communications Procedures

4.4.4 Establishing Communications with Destination Station

4.4.5 Establishing Communications with Transit Stations

4.4.6 Point-to-Point Communications

4.4.7 618 TACC Operations Centers

4.4.8 Deviation from Mission Schedule

4.4.9 Early Departure and Early Arrival

4.4.10 Human Remains

4.5 NAVIGATION ROUTE KITS

4.5.1 Number of Kits Required

4.5.2 Points of Contact

4.5.3 Storage and Maintenance

4.5.4 Replacement Charts and Flight Information Packets (FLIPs)

4.6 CREW DUTY DAY REQUIREMENTS

4.6.1 Scheduling Limits

4.6.2 Execution Limits

4.6.3 Crew Rest

4.6.4 Deadhead Transportation

4.7 FLYING IN CONTROLLED AIRSPACE

4.8 ROUTE SUPPORT

4.8.1 Intracompany Route Support

4.8.2 Intercompany Route Support

4.8.3 Revenue Route Support (Organic)

4.8.4 Priorities

4.9 SCHEDULED TRAFFIC AND OPERATIONAL STOPS

4.10 REDUCTION OF ACL AND DEFICIT TRAFFIC

4.10.1 EXCESS ACL

4.10.2 ACO Approved Substitution of Larger Aircraft Type

4.10.3 Excess Weight Capacity

4.11 MAINTENANCE

4.11.1 Scheduled Maintenance

4.11.2 Enroute Turnaround Maintenance Checks and Servicing

4.12 SAFETY BARRIERS

4.13 PETROLEUM SUPPORT

4.13.1 POL for One-Way Trips

4.13.2 POL for One-Way or Round Trips

4.13.3 POL Products at Military Bases

4.14 UNUSUAL WEATHER CONDITIONS

4.14.1 Weather Diversions

4.15 AUTHORITY TO LEAVE UNSAFE AIRCRAFT

4.15.1 Determinations to Leave Unsafe Aircraft

4.16 CLEARANCES

4.16.1 Landing Rights

4.16.2 Diplomatic Clearances

4.16.3 Air Route Traffic Control Clearance of Aircraft

4.16.4 CRAF Alternate Landing Permit

4.17 ALTERNATE AIRPORTS

4.18 AUTHORIZED TRANSPORT OF GOVERNMENT PERSONNEL ON FERRY SEGMENTS

4.19 AIRFIELD RESTRICTIONS

4.19.1 Airport Qualification Program

4.19 2 Airfield Approach Data

4.20 EXTENDED PARKING

4.20.1 Criteria for Consideration of Requests for Extended Parking

4.20.2 Procedures for Requesting Extended Parking

4.21 MISSION POSITIONING – PEACETIME

4.21.1 Ground Times at Enroute Stations

4.21.2 Ground Times at Turnaround Stations

4.21.3 Off-Load Times at Destination (Terminating) Stations

4.22 SECURE LAUNCH

4.23 POSITIVE LAUNCH

4.24 GROUND CHEMICAL WARFARE DEFENSE ENSEMBLE (GCWDE)

4.24.1 GCWDE Training

4.24.2 GCWDE Associated Personnel

4.25 CONTINGENCY ALERT

4.26 CENTCOM AOR REQUIREMENTS

4.26.1 Clauses applicable to contracts performing in Iraq or Afghanistan

4.26.2 Clause applicable to contracts performing in Iraq

APPENDIX 1 – DEFINITIONS AND ACRONYMS

APPENDIX 2 – REFERENCED PUBLICATIONS AND FORMS

APPENDIX 3 – REQUIRED REPORTS

1.0 GENERAL

2.0 LIST OF AIRCRAFT

2.1 ALL OPERATIONS

3.0 NOTICE OF ACCIDENTS – DOD MISSIONS

3.1 AVIATION DISASTER FAMILY ASSISTANCE ACT (ADFAA) IMPLEMENTATION

4.0 NOTICE OF ACCIDENTS – ALL CARRIER OPERATIONS

5.0 AIRCRAFT MEDICAL INCIDENTS

6.0 DOD CASUALTIES

7.0 MILEAGE REPORT

8.0 GENEVAL CONVENTION ID CARD ANNUAL REPORT

9.0 CONTRACTOR’S AIRCRAFT STATUS REPORT

10.0 HAZARD REPORTING

11.0 ELECTRICAL CONNECTOR DATA

12.0 SPOTLIGHT REPORTS

13.0 CONFIGURATION CONTROL

14.0 CIVIL AIRCRAFT LANDING PERMIT

15.0 PASSENGER CARE CONTINGENCY PLAN

16.0 FUEL ADJUSTMENT PROCEDURES

16.1 Report Submission

16.2 Instructions

SAMPLE REPORTS

APPENDIX 3A LIST OF AIRCRAFT

APPENDIX 3A-1 LIST OF AIRCRAFT SUPPORTING USE OF ANOTHER CARRIER’S MVPS

APPENDIX 3B MONTHLY FUEL REPORT SUMMARY

APPENDIX 3B-1 ONE-WAY MILEAGE REPORT

APPENDIX 3B-2 ROUND-TRIP MILEAGE REPORT

APPENDIX 3C INTERCOMPANY ROUTE SUPPORT REQUEST AND AUTHORIZATION

APPENDIX 3D REVENUE ROUTE SUPPORT AND AUTHORIZATION

APPENDIX 3E SAMPLE SECURE COMMUNICATIONS EQUIPMENT INVENTORY REPORT

APPENDIX 3F SAMPLE GENEVA CONVENTIONS CARD REPORT

APPENDIX 4 DIPLOMATIC CLEARANCE GUIDANCE

1.0 DIRECTIVES

2.0 GENERAL

2.1 Article 35

3.0 RESPONSIBILITY

4.0 TYPES OF CLEARANCES

5.0 AMC ACQUIRED CLEARANCES

5.1 Mission Changes

6.0 ENTRY AND EXIT REQUIREMENTS

7.0 CIRCUMNAVIGATING

8.0 CALL SIGN USE

8.1 Example 1

8.2 Example 2

9.0 618 TACC/XOCZD ASSISTANCE

10.0 AMC’s AUTOMATIC E-MAIL

11.0 CONTACT INFORMATION

APPENDIX 5 CIVIL RESERVE AIR FLEET (CRAF) ACTIVATION

1.0 DESCRIPTION OF SERVICES

2.0 GOVERNING DOCUMENT

2.1 Aircraft Operations

2.2 Aircraft Maintenance

2.3 Authority To Activate

2.4 Incremental Activation And Deactivation

2.5 Aircraft Call Up And Release

2.6 Contractor Duties

2.7 Minimum Utilization Of International (Long-Range Section) Segment

2.8 Aircraft Substitution

2.9 Volunteer Contractors

2.10 Response Time

2.11 Commercial Pallets

3.0 CRAF ACTIVATION PLANNING

3.1 Self-Support

3.2 Command And Control (C2) Agency

3.3 Personnel

3.4 Loading Supervisors

3.5 Crew Composition

3.6 Civil Airlift Support Element (CASE)

3.7 Logistic Support Planning

3.8 POL Facilities And Resupply Capability

4.0 CRAF ACTIVATION NOTIFICATION AND CONTRACTOR ACTIONS

4.1 CRAF Activation Warning Message

4.1.1 Stage I, II and III Activation Warning Message

4.2 Stage I, II, and III Activation Message

5.0 NAVIGATION ROUTE KITS

5.1 In-Flight Command Communication Procedures

5.2 Early Departure

5.3 Route Support

5.3.1 Route (Ground) Support Traffic

5.4 Deficiencies In Support

5.5 Material Handling Equipment (MHE) During Activation

5.5.1 Contractor-Provided MHE

5.5.2 Contractor-Positioning of MHE

5.5.3 Government-Positioning of MHE

5.5.4 Payment for MHE

5.6 Regroup Operations

5.6.1 Preservation Of Airlift Resources

5.6.2 Aircraft In Flight

5.6.3 North American Aerospace Defense (NORAD)

5.6.4 Dispersed Aircraft

5.7 Traffic And Terminal Services

5.8 Communications Networks

5.8.1 Global High Frequency (HF) System

5.8.2 Aircraft Communications

6.0. AEROMEDICAL EVACUATION

6.1 Required Performance

6.2 Installation and Removal of CRAF AESS

6.2.1 Positioning And Depositioning

6.3 FAA Approved Training Program

6.4 Contractor-Provided Services

6.5 Hazardous Cargo

6.6 Certified Medical Equipment

6.7 Execution Of Flight

6.7.1 Refueling And Liquid Oxygen (LOX)

6.7.2 Information Execution

6.7.3 Flight Attendant Duties

6.7.4 AECM Requirements

6.7.5 Medical Restrictions

6.7.6 Medical Emergencies

6.7.7 Medical Attention During Takeoff

6.7.8 Medical Attention During Takeoff

6.8 Aircraft Identification

6.9 Configuration Control

6.9.1 Drawing Submission

6.9.2 Aircraft Configuration

7.0 CONTRACTOR ENROUTE SUPPORT

7.1 Contract Provisions for Contractor Enroute Support

7.1.1 Contractor Enroute Support Services

7.2 GCWDE Management

7.3 Limiting Factors

7.4 Billing Information

7.4.1 Period of Obligation and Limits of Payments for Services

7.4.2 Charges to the Contractor Enroute Support Station

7.4.3 Charges to the Government

PERFORMANCE WORK STATEMENT

FOR

INTERNATIONAL AIRLIFT SERVICES

IN SUPPORT OF THE

DEPARTMENT OF DEFENSE

AND THE

CIVIL RESERVE AIR FLEET

SECTION 1

DESCRIPTION OF SERVICES

1.0. DESCRIPTION OF SERVICES: The contractor (or in the case of a contractor Team Arrangement (TA), the entity of the contractor TA operating the aircraft) shall provide all personnel, training, supervision, fully operational equipment, facilities, supplies and any items and services necessary to perform international long-range and short-range airlift services in support of the Department of Defense (DOD) during peacetime and during Civil Reserve Air Fleet (CRAF) activation, unless otherwise specified in this Performance Work Statement (PWS) as Government-furnished materials or services. The Government shall be given full use of the entire aircraft, unless otherwise stated. All aircraft utilized shall be licensed, operated and maintained in accordance with all applicable rules and regulations of the Federal Aviation Administration (FAA) and Department of Transportation (DOT). In addition, all applicable rules and regulations of the United States Department of Agriculture (USDA), as well as requirements of the International Air Transport Association (IATA), shall apply. The aircraft will not be considered public aircraft while performing missions under this contract. Services under this contract shall include passenger, cargo and aeromedical transportation.

1.1. PASSENGER SERVICES: Passenger services shall include passenger processing and boarding (when required), care of passengers in-flight, during flight delays and diversions, and post flight passenger care. Passenger service shall not be less than that provided in commercial charter service, commensurate with customs, practices and standard procedures of particular airports and countries and this PWS.

1.1.1. CONTRACTOR REPRESENTATIVE: A contractor representative shall be available, in person or via telephone, at all originating, enroute, turnaround, and terminating points, at least three hours in advance of all scheduled trip departures or actual arrivals (whichever is earlier). This representative shall be responsible for providing necessary information and coordinating with Government personnel, and shall have the authority to react to and effect necessary changes.

1.1.2. REQUIRED INFORMATION: The contractor shall provide the following minimum information to the Government no later than 24 hours prior to departure time: type aircraft; tail number; Allowable Cabin Load (ACL) in passenger seats and pounds all segments; cube allowable in the belly compartments; and belly weight by compartment.

The contractor’s representative shall sign the local station load planning form to indicate receipt of actual load breakdown.

1.1.2.1. SEAT MAPS: Contractor shall furnish seat maps conforming to the configuration of its aircraft, to the Transportation Reference Data Management (TRDM) program office (email: amca6.a6ii.tmds@scott.af.mil), at least 30 days prior to the start of a channel mission or seven days after contract award, whichever is earlier. Seat maps must clearly identify the location of all emergency exits. Where required seat spacing results in less rows of seats than are indicated in the aircraft’s overhead numbering system, the excess row numbers and seats should be blanked out to minimize confusion.

1.1.2.2. SEAT BLOCKING: The Government may utilize up to the maximum standard ACL for passengers and their allowable baggage. The contractor shall not be allowed to block off any area of the aircraft for nonuse or load route support crew or equipment over the maximum standard ACL unless a waiver is received from the Administrative Contracting Officer (ACO) in advance. However, on all long-range international flights, contractors are authorized to block up to three seats for flight attendant crew rest. These seats shall be designated and approved prior to the start of a mission and shall be easily identified as “AMC Approved Crew Rest Seats”. Unless otherwise pre-approved by the ACO, these seats may only be used for flight attendant rest during mission operation and not for movement of pilots, mechanics or other route support.

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1.1.2. 3. PASSENGER MANIFESTING: For all passenger missions, except as provided for below in paragraph 1.1.2.3.1., the Government will perform passenger manifesting and check-in up to the point where baggage is placed on conveyor belt. At all Gateway locations, once baggage is rotated from sight, it becomes the responsibility of the contractor. At all military locations, the Government retains responsibility for baggage until it is loaded on the aircraft.

In the event of an accident, refer to Appendix 3, page 3-1, paragraph 3.1., Aviation Disaster Family Assistance Act (ADFAA) Implementation, for additional requirements.

1.1.2.3.1. PASSENGER PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS:

On occasion, AMC may have requirements where passengers are aggregated at commercial airports where there is no AMC Gateway in place. The carrier may be asked to subcontract the gateway functions, which shall include but not be limited to preprocessing and manifesting, passenger processing and check-in and customs arrival procedures. Exact requirements for each movement will be provided to the carrier and a cost agreed upon and added to the delivery order as a miscellaneous item at the time of award.

1.1.2.3.2 PASSENGER PROCESSING AT SEATTLE-TACOMA IAP: The contractor shall provide a complete range of passenger services, which facilitate on-time aircraft departures and expeditious handling of arriving aircraft, in accordance with (IAW) the following:

- Department of Defense (DOD) 4500.54G (Foreign Clearance Guide)

- Air Mobility Command Instruction (AMCI) 24-101 Volumes 14 and 15 (Military Airlift – Passenger and Baggage Service)

- FAA Security Requirements, Title 14 Code of Federal Regulation (CFR) 107

- AMC and Transportation Security Administration (TSA) policy, messages, memorandums, and directives

1.1.2.3.2.1. HOURS OF OPERATION. The contractor shall perform the services required under the contract during the following hours: Passenger Processing Counters, staffed and operational at least six (6) hours prior to scheduled aircraft departure for international flights. The contractor will have an identifiable, staffed Baggage/Customer Service Office with hours of 0730 - 1630. The contractor will provide a telephonic recording for the passengers to obtain flight information, points of contact and names regarding space required/space A travel, baggage services, and provide international travel pet information (documentation, immunization, and border clearance requirements). Contractor shall provide points of contact and phone numbers of local kennels/veterinarians that may be used for assistance with pet travel clearance. The contractor shall be available one (1) hour after all arriving passengers have departed the baggage claim area. The Departure Gate shall be staffed and operational 1 1/2 hours prior to aircraft departure, and as required after aircraft departure and during aircraft delays. The Arrival Gate shall be staffed and operational to meet aircraft arrivals.

1.1.2.3.2.2. Twelve hours in advance of flight departure time, AMC will provide the Contractor at the origin boarding station a passenger list identifying the travelers booked for that flight. The Contractor shall track all flights via the appropriate command and control center, notify the Contracting Officer’s Representative (COR) of any flight schedule changes, and take all actions necessary to ensure on-time departure.

1.1.2.3.2.3. Ask each passenger (or sponsor) if they have any items or material that might be considered hazardous;

shall also be alert for luggage, parcels, boxes, or containers that may be questionable; and, shall question passengers on the actual contents of all questionable items. Comply with requirements for border clearance of all passengers.

1.1.2.3.2.4. Establish processing procedures and designate separate check-in counter positions for families and special category passengers.

1.1.2.3.2.5. Pet Handling. Accept pets for airlift and assess appropriate charges if they are properly caged and have required documentation.

1.1.2.3.2.5.1. Assist passengers in obtaining all documentation, immunization and border clearance requirements, or other necessary information pertaining to pet shipment. Provide points of contact and phone numbers of local kennels/veterinarians.

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1.1.2.3.2.5.2. Prior to denying any pet shipment, the contractor shall coordinate with the senior military representative on shift at the Military Assistance Counter (MAC) to ascertain whether or not discrepancies can be resolved.

1.1.2.3.2.5.3. Ultimately determine pet shipment eligibility or ineligibility, referring passengers with ineligible pets to

MAC.

1.1.2.3.2.5.4. Establish pet processing procedures to ensure owners are notified when his or her pet(s) are safely loaded on-board the aircraft.

1.1.2.3.2.6. Annotate passenger travel documents with actual body and baggage weights, passenger manifest line number, pieces of checked baggage, seat assignment, time of check-in, Unit Line Numbers (ULN), final destinations, passport number, and passenger processing agent initials.

1.1.2.3.2.7. Assign passenger seat selection based on the passenger’s seating desire and aircraft seating availability.

1.1.2.3.2.8. Pre-assign seats for all Distinguished Visitors.

1.1.2.3.2.9. Inform passengers of pertinent flight and facility information. As a minimum this includes hand-carried items limitations, boarding time, boarding gate, en route stops, meal service, and arrival time.

1.1.2.3.2.10. Distribute final manifests and associated documents to the Senior Flight Attendant.

1.1.2.3.2.11. Brief the Senior Flight Attendant on passenger loads and special requirements.

1.1.2.3.2.12. Assign seats to pre-booked families before the flight is opened to ensure families sit together.

1.1.2.3.2.13. Establish processing procedures and designate separate check-in counter positions for families and special category passengers.

1.1.2.3.2.14. KEY PROCESSING PERSONNEL.

1.1.2.3.2.14.1. Floor Supervisor. Make a floor supervisor available in front of the passenger processing counters during all flight processing, to validate travel documents, provide baggage identification tags, resolve passenger problems, offer assistance, and expedite passenger processing.

1.1.2.3.2.14.2. Flight Controller. Make a flight controller available to accomplish a continuous passenger count during all flight processing. The contractor shall compile a total flight package including all monies collected (in the form of a money order), any pre-manifest, close out forms provided, and six copies of each originating manifest. The flight package will be handed to the military personnel at that location.

1.1.2.3.2.15. DELAYS. Update AMC customers/passengers to ensure they are kept informed during delayed aircraft arrivals/departures.

1.1.2.3.2.15.1. Distribute government provided delayed flight information letters to passengers.

1.1.2.3.2.15.2. Distribute hotel and meal vouchers. Annotate the manifest indicating where each passenger has been billeted and provide a completed copy to the COR personnel.

1.1.2.3.2.16. ANNOUNCEMENTS. Prepare and utilize AMC announcements which meet the guidance outlined in AMCI 24-101, Volume 14, Attachment 23.

1.1.2.3.2.16.1. Ensure passengers are kept informed using the public address system or other available method.

1.1.2.3.2.16.2. Call the United Service Organization (USO) at the opening if Ticketing Counter to advise waiting passengers that the flight has opened for processing and immediately after the Ticketing Counter has closed to notify manifested passengers they should be enroute to the boarding gate.

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1.1.2.3.2.16.3. Prior to aircraft arrival at Seattle-Tacoma International Airport, the contractor will make an announcement onboard the aircraft stating that if passengers have a completed AMC Form 140, Space Available Travel Request, to submit the form to uniformed contract passenger service agent prior to departing the customs area. The contract passenger service agent will stamp (government provided), sign, date the AMC Form 140, and return the “Passenger Copy” to the passenger. The collected AMC Form 140(s) will be submitted to the Seattle AMC Military office within 6 hours of flight arrival.

1.1.2.3.2.17. GATE SERVICES. Provide one-on-one assistance on and off the aircraft, within the baggage arrival area/US customs arrival area, and throughout the airport complex to unique category passengers, passengers with physical limitations, passengers with small children and/or pets and unaccompanied minors.

1.1.2.3.2.17.1 Provide aircraft aisle chair service; and, wheelchair service within the airport complex.

1.1.2.3.2.17.2 Accompany/escort unaccompanied minors arriving via commercial transportation from the time of check-in at the ticket counter to boarding on the aircraft, from the time of aircraft arrival to aircraft departure, and during aircraft delays.

1.1.2.3.2.17.3 During overnight delays refer unaccompanied minors to the COR personnel.

1.1.2.3.2.17.4 Provide projected aircraft arrival information to the down-line station(s) and recipient guardian of unaccompanied minor(s) within one (1) hour of aircraft delay as well as upon aircraft departure.

1.1.2.3.2.17.5 Brief the airlift CAR personnel on passenger loads, actual weights (passenger and baggage), and special requirements, not later than (NLT) one (1) hour prior to scheduled departure.

1.1.2.3.2.17.6 Verify that passengers boarded on the aircraft match the passenger manifest. Investigate and correct all discrepancies.

1.1.2.3.2.17.7 Meet all inbound aircraft and obtain/collect traffic documentation from the airlift COR personnel.

1.1.2.3.2.17.8 Pre-board car seats to assist families with small children.

1.1.2.3.2.17.9 Provide one additional counter (total of 7 counters to be provided) for processing of Space A passengers. Passenger processing to be provided by Government personnel.

1.1.2.3.2.18. INCIDENTS/ACCIDENTS. Immediately advise the airlift COR personnel of any unusual event, incident or emergency involving aircraft arrival/departure.

1.1.2.3.2.18.1 Notify the COR personnel within thirty (30) minutes of an incident/accident involving personnel/property. Forward a written incident/accident report to the COR personnel within forty-eight (48) hours. The report shall include the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description that includes the circumstances as well as a chronological order of the incident/accident.

1.1.2.3.2.18.2 Notify the COR personnel of a potential delay, an actual delay, or a mission abort as pertinent information becomes available.

1.1.2.3.2.19. BAGGAGE SERVICES. The contractor shall:

1.1.2.3.2.19.1 Flight Departures. Perform a physical walk through of all customs baggage holding areas and baggage carousels that support AMC within thirty (30) minutes of flight close-out.

1.1.2.3.2.19.2 Perform a physical check of the jet-way prior to pre-departure preparations and the closing of the aircraft cabin door(s) to verify no items were left behind

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1.1.2.3.2.19.3 Aircraft Arrivals. Complete a walk through of the aircraft after all passengers have deplaned. Any items/articles found aboard will be delivered to the military personnel on station.

1.1.2.3.2.19.4 Perform a physical walk through of all baggage holding areas, baggage carousels, and baggage piers that support AMC within one (1) hour after aircraft arrival to check for any remaining/unattended AMC baggage.

1.1.2.3.2.19.5 Ensure passengers are kept informed in the baggage service arrival area, until all bags are claimed and/or the last passenger has departed the baggage claim area.

1.1.2.3.2.20. APPEARANCE. Contractor employees shall be uniformed and present a neat well groomed appearance and be easily recognized as contractor employees. Contractor employees shall wear a CO approved nametag of approximately 3"X1" with AMC logo in appropriate colors.

1.1.2.3.2.21. FUNDS CONTROL. All funds will be turned over to AMC personnel NLT 36 hours after flight departure. Money collected will be in the form of a money order, and/or DD Form 139 accompanied by all receipts.

Money will be transferred using an AMC Form 305. Contractor will hand over a check or money order made out to the McChord AFB WA FSO along with any personal checks/DD Form 139s to the COR that is on duty. Money for each flight will be broken out as follows:

Number of of S/As X $14.10 Number of pets X tariff rate Number of excess bags X tariff rate Number of DD Form 139s X bags or pets

The total from the DD Form 139s will be subtracted from the total monies. (Note) Baggage and pet fees may require up to 3 separate entries due to the tariff rate being different for each destination. See example below:

40 S/As X $14.10 = $564.00 2 Pets X $90.00 = $180.00 3 Pets X $79.00 = $237.00 9 E/bags X $90.00 = $810.00 6 E/bags DD Form 139 = -$540.00

Total = $1251.00

1.1.2.3.2.22. GOVERNMENT PROVIDED TRAINING. Government personnel will provide initial familiarization training at Seattle-Tacoma International Airport Channel Extension location to contractor employees for the first thirty

(30) days of the contract performance period. During this period, the contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform Commercial Passenger Services as defined in this PWS.

1.1.2.4. TRANSPORTING ADDITIONAL ITEMS: The Government may require the contractor to transport courier material, mail, additional baggage in any amount not in excess of 245 pounds multiplied by the difference between the number of passengers carried and the Guaranteed ACL (GACL). Mail and cargo required to be transported will be of such weight and configuration as to fit readily in otherwise unused space within the cargo or baggage compartment of the aircraft (or both), without interference with baggage stowage.

1.1.2.5. ACCEPTANCE OF UNACCOMPANIED CHILDREN: Unaccompanied children at least eight years of age, but under 12 years of age, shall be accepted for boarding. During flight, care of unaccompanied children is the contractor’s responsibility.

1.1.2.6. ESCORTS AND BAGGAGE ACCOMPANYING BLUE BARK: The originating station Contracting Officer’s Representative (COR) will notify the local contractor representative of the names of the BLUE BARK passengers on board.

1.1.2.7. PLANNING WEIGHTS: When available, the contractor shall use DOD provided weights for planning purposes. In the absence of DOD provided planning weights into the CENTCOM AOR, the contractor shall use 320 pounds (190 pounds per passenger plus 130 pounds baggage). All other routes shall use 245 pounds (175 pounds per passenger plus 70 pounds baggage) as the planning weight.

Page 5 of 43 Attachment 1

1.1.2.8. WEIGHT COMPUTATIONS:

1.1.2.8.1. LOCATIONS WITH CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are available, the Government will provide the contractor with actual body weights on the passenger manifest which will include the passengers weight and their carry-on baggage weight.

1.1.2.8.2. LOCATIONS WITHOUT CURRENTLY CALIBRATED SCALES: At locations where currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the following additives to determine the total weight of each individual: Boots: 5 pounds; Helmet: 5 pounds; Uniform: 5 pounds; Web Gear: 12 pounds; Weapon: 10 pounds;

Hand Carried Baggage: 20 pounds (unless determined, through interrogation, that the carry-on exceeds 20 pounds, then an upward adjustment must be made to accommodate the extra weight.) Contractors should use FAA Principal Operating Inspector approved guidance for hand-carried baggage and personal items. All items transported in the cargo compartment of a Contractor aircraft shall be weighed.

1.1.2.8.3. MIXED LOADS OF MILITARY MEMBERS: For mixed loads of military members and their dependents (such as channel missions), if currently calibrated scales are not available, the Government will provide the contractor a passenger manifest which includes the interrogated weight of each passenger in conjunction with the weight of carry-on baggage and personal items. For military members, the additives listed in paragraph 1.1.2.8.2. above will be included.

1.1.2.8.4. ACTUAL WEIGHTS: The Government will weigh all items transported in the cargo compartment of a commercial aircraft and actual weight will be provided to the contractor.

1.1.2.8.5. NON-APPLICABILITY: The above weight computation provisions do not apply at commercial Non- Gateway/Non-Channel Extension locations or at Channel Extension locations. At these locations, the contractor is responsible for obtaining actual weights of passengers and all baggage IAW PWS paragraph 1.1.2.3.1. PASSENGER

PROCESSING AT NON-GATEWAY/NON-CHANNEL EXTENSION LOCATIONS

1.1.3. IN-FLIGHT PASSENGER SERVICES: The contractor shall provide in-flight passenger services equal to that provided commercial charter passengers on international commercial flights, unless otherwise specified in this PWS.

1.1.3.1. FLIGHT COMFORT NEEDS: Additionally, the following flight comfort needs shall be provided:

1.1.3.1.1. PILLOWS AND BLANKETS: The contractor shall provide commercially cleaned blankets at the origination station. Pillows shall be replaced with adequate frequency to ensure they are in a clean and serviceable condition.

1.1.3.1.2. TOWEL SERVICE: On flight segments over 4 hours, the contractor shall provide a moist, heated, cloth towel immediately prior to each hot meal and one hour before landing.

1.1.3.1.3. IN-FLIGHT MOVIES AND STEREO: The contractor shall provide complimentary headsets for video and audio entertainment.

1.1.3.1.4. ARRIVAL ORIENTATION VIDEO: When provided by the Government and coordinated through the contractor, the contractor shall show an arrival orientation video prior to aircraft arrival. The contractor shall be accountable for videotapes placed on each aircraft.

1.1.3.1.5. CHILDREN’S AMENITIES: Contractor shall provide individual in-flight entertainment suitable for children up to age 12. The contractor shall provide an emergency supply of disposable diapers

1.1.3.2. REIMBURSEMENT OF PENALTY FEES: In accordance with paragraph 1.1.5.1.2, Late Baggage Receipt and Onward Travel Connections—Contractor Non-Reimbursable, an announcement shall be made informing passengers of the contractor’s responsibility to provide reimbursement of penalty fees imposed on them by the commercial transportation service in which they have onward transportation, describe the process and provide all materials necessary for passengers to obtain reimbursement.

Page 6 of 43 Attachment 1

1.1.3.3. FLIGHT CREW: Crewmembers shall be readily identifiable, with nametags visible. Uniforms shall be commensurate with commercial standards. The attendants shall speak English in a fluent and coherent manner.

1.1.3.4. BAGGAGE CONTAINERS FOR Patriot Express (PE) CHANNEL MISSIONS: On aircraft so equipped, contractor shall provide complete amount of serviceable baggage containers (free of holes and tears) necessary to accommodate the contracted ACL on all charter flights.

1.1.3.5. BAGGAGE COMPARTMENT BARRIER NET: When baggage is loose-loaded, barrier type nets shall be installed and used in the baggage compartment of all passenger aircraft.

1.1.4. MEAL SERVICE: Contractor shall provide meal portions, utensils, and quality commensurate with that provided to business class passengers, and a movie snack. When requested by the COR, the contractor shall provide sample meals.

1.1.4.1. INFANT FOOD: Equipment shall be available for refrigerating and warming baby foods and formula.

1.1.4.2. MEAL SCHEDULE: The contractor shall furnish hot in-flight meals and snacks in accordance with the schedule set forth below:

Local Time At Departure Station Of Mission

When a mission is scheduled to depart originating station between the hours of: 0101-0800 0801-1400 1401-0100

Breakfast Noon Meal Evening Meal

Meals shall be provided in the following sequence between the hours of 0130-1000 1001-1559 1600-0129

1.1.4.2.1. MEAL SERVICE EXCEPTION: Required meal service shall be based on the above times and scheduled duration (in hours and minutes) of non-stop mission segments specified below with the following exception: A heavy snack (i.e., sandwich, cookies, and chips) shall be provided between Jacksonville Naval Air Station and Guantanamo Naval Air Station (NAS), and on one segment when a mission consists of two or more consecutive segments, each less than two hours in duration.

1.1.4.2.1.1. SEGMENT LESS THAN 2+00: No meal or snack required.

1.1.4.2.1.2. SEGMENT 2+00 to 4+00: One snack.

1.1.4.2.1.3. SEGMENT 4+01 to 6+00: One hot meal.

1.1.4.2.1.4. SEGMENT 6+01 to 9+00: One hot meal plus one snack.

1.1.4.2.1.5. SEGMENT OVER 9+01: Two hot meals

1.1.4.2.1.6. ELAPSED TIME BETWEEN SERVINGS: No more than six hours shall elapse between servings.

1.1.4.2.1.7. MEAL SERVICE DURING MISSION DELAYS: In the event of mission delays occurring at originating, enroute, or turnaround stations not in excess of four hours, the contractor may utilize the existing catering aboard the aircraft upon departure, or, in accordance with delay procedures, the passengers may be ground fed during the appropriate meal period.

Page 7 of 43 Attachment 1

1.1.4.3. ENTRÉE CHOICES: Passengers shall be offered a minimum of two entrée choices for the breakfast, lunch and dinner meals as well as providing a special meal when one is requested and the request is received from the Passenger Service Agent or government representative at least 24 hours prior to aircraft departure. Where the noon and evening meal are served on the same flight, a different entrée shall be offered for each meal. Beef products from OCONUS caterers are prohibited.

1.1.4.4. BEVERAGE SERVICE: Beverages shall be available to passengers throughout each leg of each mission.

Full alcoholic beverage service (beer, wine, and mixed drinks) shall be made available to passengers on all contract flights subject to contractors’ normal rules as to age, sobriety, charges, and schedule unless otherwise directed by the CO. Charges may be made to passengers commensurate with commercial operation for alcoholic beverages.

1.1.4.5. FOOD AND WATER SOURCES: Food and water provided to DOD personnel must be from a trusted and secure vendor and transported on a secure vehicle to the CRAF airliner. Food and water must be safe and free from disease that could debilitate passengers and crew. See the provision entitled “USE OF FOOD AND WATER” in Section K.

1.1.5. PASSENGER CARE DURING DELAYS: The contractor shall coordinate all aspects of delays to ensure adequate passenger service is provided.

1.1.5.1. CONTROLLABLE DELAYS: The contractor shall be required to provide the following passenger care to all manifested passengers (including Space A passengers selected for the flight) during all contractor controllable delays: hot meals (if the delay extends over a meal period), billeting and transportation to and from feeding point and billeting.

1.1.5.1.1. OVERNIGHT DELAYS: Overnight billeting will be considered when the delay is more than four hours, crew rest is required due to the length of the delay, or a passenger convenience delay is declared. Passenger convenience delays and overnight billeting determinations will be declared only by the CO. When passenger care during delays requires overnight billeting, the contractor shall ensure each delayed, unaccompanied passenger is afforded the opportunity to have a separate room, except for those desiring to share a room. When procuring meals, transportation and billeting, first priority shall be given to families. The following times indicate the longest acceptable elapsed time the contractor has to deliver the last passenger to billeting after overnight billeting determinations have been declared and passengers receive their baggage:

Number of Passengers on Aircraft Time 1 – 165 1.5 hours 166 – 375 2.0 hours over 376 2.5 hours

Once the delay has been declared, distinguished visitor (DV) and emergency leave (EL) passengers will take receipt of their baggage in accordance with times reflected in paragraphs 1.2.7.1. Distinguished Visitor (DV) and Emergency Leave (EL) Baggage, as applicable.

1.1.5.1.2. LATE BAGGAGE RECEIPT AND ONWARD TRAVEL CONNECTIONS—CONTRACTOR NON-

REIMBURSABLE: In the event any contract mission is delayed and the mission arrives at passenger’s manifested destination two hours or more after scheduled arrival time, or when passengers receive their baggage after the contract delivery times (see paragraph 1.2.7.1. DV and EL Baggage), the contractor shall care for passengers who are unable to make onward travel connections. Passenger care shall be in accordance with paragraphs 1.1.5.1. Controllable Delays, and 1.1.5.1.1. Overnight Delays above, if required. The contractor shall reimburse passengers any penalty fees imposed on them by the commercial transportation service in which they have onward transportation (see para 1.1.3.2., Reimbursement of Penalty Fees).

1.1.5.2. UNCONTROLLABLE DELAYS: The contractor has no responsibility for care of passengers not yet boarded at originating, enroute, turnaround or return enroute stations during uncontrollable delays. All passengers on-board the aircraft after the aircraft has blocked out are the responsibility of the contractor on a non-reimbursable basis and shall be provided the same level of passenger care as required in paragraph 1.1.5.1. Controllable Delays, as applicable. When the contractor accepts passengers for surface transportation to an alternate departure airport (i.e.:

Page 8 of 43 Attachment 1 departing Andrews AFB, Maryland in lieu of Baltimore-Washington International Airport), the contractor shall provide care for the passengers.

1.1.5.2.1. LATE BAGGAGE RECEIPT AND ONWARD TRAVEL CONNECTIONS—CONTRACTOR

REIMBURSABLE: In the event any contract mission is delayed at any point and the mission arrives at passenger’s manifested destination after scheduled arrival time, the CO may require the contractor to care for passengers who are unable to make onward travel connections. Care of passengers shall be limited to billeting and transportation to and from billeting arrangements in accordance with paragraph 1.1.5.1. Controllable Delays.

1.1.6. PASSENGER CARE DURING CONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to contractor controllable reasons, the contractor shall care for the passengers awaiting transportation at the over flown station and the passengers who were to be off-loaded at the over flown station until they are delivered at the contractor’s expense to the manifested destination. Passenger care shall be provided in accordance with paragraph

1.1.5. Passenger Care During Delays.

1.1.6.1. PASSENGER CARE DURING UNCONTROLLABLE DIVERSIONS: If the contractor over flies an enroute station due to uncontrollable reasons, AMC will care for the passengers awaiting pickup at the enroute station.

The contractor shall care for passengers on the aircraft who were to be off-loaded at the over flown enroute station until they are delivered at the contractor’s expense to the manifested destination or until such time as the Government provides air transportation. The CO will coordinate with the contractor’s representative and arrange transportation for the delayed passengers as soon as possible. When transportation is available but not used, the passengers become the responsibility of AMC. After obtaining approval from the CO, the contractor may decide to move the over flown passengers by air or ground transportation to the over flown station or care for the passengers until the Government provides air or other transportation. For a turnaround station without any other traffic stops within the turnaround area, the CO may authorize the contractor to provide ground transportation if it will expedite passenger movement from the diversion point to and from the turnaround point.

1.1.7. OFF-LOADING PASSENGERS SHORT OF MANIFESTED DESTINATION: When passengers are off-loaded short of destination at the direction of the Government, the contractor is not responsible for the care of or further transportation of such passengers.

1.1.7.1. NO-SHOW PASSENGERS: When passengers are permitted to deplane during ground time while transiting a station and fail to show for departure on time, the contractor is not responsible for passenger care or further transportation. However, the contractor shall take adequate measures to brief passengers on departure time and to attempt to locate missing passengers in the terminal area.

1.1.7.2. BUMPING PASSENGERS ON NON-STOP SERVICE: The contractor shall provide non-stop service as specified in Section B line items. In the event the ACL must be reduced to provide non-stop service, the contractor shall move space required bumped passengers on the next available scheduled service flight. The bumped passengers become the responsibility of the contractor until moved. Care shall be provided in accordance with paragraph 1.1.5.1., Controllable Delays. In addition, if deemed appropriate by the ACO, the contracted price will be discounted by the percentage of bumped passengers. The discount will be computed in accordance with (IAW) the clause entitled “BUMPING PASSENGERS ON NON-STOP SERVICE” located in Section H.

1.1.7.3. AIRCRAFT LOAD: When an aircraft is overloaded, the contractor shall decide the number of passengers, weight, or articles that shall be carried. The passenger ACL will be reduced with the concurrence of the

ACO.

1.2. BAGGAGE SERVICES: The contractor shall provide baggage services as follows:

1.2.1. BAGGAGE LIABILITY: Individual contractor liability will be limited to the amounts specified in appropriate tariffs for international liability and in accordance with the Warsaw Convention. Any claims over and above these dollar amounts will be filed by the passenger with the appropriate military branch (i.e. Army, Air Force, etc.).

1.2.1.1. ADJUDICATION OF LOST, DAMAGED, PILFERED, AND FOUND BAGGAGE OR DELIVERY

CHARGES AND DAMAGE AND PILFERAGE CLAIMS: All claims for lost, damaged, pilfered, and found

Page 9 of 43 Attachment 1 baggage shall be settled with Government passengers within 60-days of the contractor receiving the case file from the Baggage Service Center (BSC). Contractor shall acknowledge receipt of case files and notify the BSC of final adjudication with the passenger. Contractor shall also provide the BSC with a list of required items needed from the passenger to expedite the final adjudication process for lost, damaged and pilfered baggage.

1.2.1.2. DELIVERY CHARGES INCURRED AS A RESULT OF LOST OR DELAYED BAGGAGE: All delivery charges incurred as a result of lost or delayed baggage shall be paid by the contractor with whom the claim is filed.

1.2.1.3 BAGGAGE SERVICES AT CHANNEL EXTENSION AND NON-AMC LOCATIONS: The baggage service requirements in para 1.2. BAGGAGE SERVICES also apply to Channel Extension and non-AMC locations. In addition, if the contractor is unable to identify the owner and an address for forwarding found or unclaimed baggage, the contractor shall contact the BSC at 1-800-851-5761 for assistance in determining the correct location to forward the baggage. The contractor is responsible for safe storage of baggage pending disposition.

1.2.2. PETS: Pets (dogs and cats) shall be carried on PE service in the pressurized baggage compartment of the aircraft. The contractor and the CO will mutually agree upon the number of pets to be moved in the aircraft’s pressurized baggage compartments according to aircraft type. Contractor shall not accept the pet for shipment when the weight of the pet carrier and enclosed pet(s) exceeds 150 pounds. Pets shall be accepted for carriage at the owner’s risk and subject to the requirements of the contractor. The contractor shall make every effort to ensure the safe passage of pets in accordance with AMC Instruction (AMCI) 24-101, Volume 15, paragraph 9.3. The contractor shall ensure pets will be loaded last and are properly secured prior to departure. The contractor shall ensure baggage is restrained in such a manner that will prevent the baggage from shifting during flight resulting in damage to pet containers or otherwise hindering air circulation around the pet containers. If additional equipment/restraints are used (e.g.; on aircraft carrying floor loaded bags), such restraints shall not reduce available ACL or cargo compartment volume, The carrier will ensure adequate stocks of equipment (nets, barriers, or other restraint devices) are maintained onboard aircraft and at AMC locations serviced by PE missions.

1.2.2.1. LIABILITY FOR PETS: If the contractor is unable to move pre-booked pets because of a controllable delay or equipment malfunction, the contractor shall assume liability for all billeting and subsistence for care of passengers and pets.

1.2.2.2. IN-CABIN PET LIMITATIONS: In addition to pets transported under the limits established pursuant to paragraph 1.2.2. Pets, the contractor shall accept no more than three in-cabin pets on each flight, excluding service animals. Pets in hard sided containers that exceed 20”L X 16”W X 8”H, shall not be accepted for in-cabin travel.

Soft-sided and collapsible containers will not be accepted.

1.2.3. SERVICE ANIMALS: The contractor shall transport animals trained to assist physically impaired passengers according to established commercial practices.

1.2.4. ANIMALS OTHER THAN PETS: Live animals other than pets and service animals shall be carried, when approved by HQ AMC and mutually agreed upon by the contractor. These animals shall be carried in accordance with FAA regulations.

1.2.5 MILITARY WORKING DOGS. The Contractor shall transport military working dogs. The military working dogs shall be carried in accordance with FAA regulations. Military working dogs must be accompanied by a handler.

1.2.6. NONCOMBATANT EVACUATION OPERATION (NEO) MISSIONS: For the purpose of noncombatant or other evacuation operations, the contractor shall respond to the operation director’s requirement to transport dependent family members and their pets to a designated safe haven. During NEO missions, pets will take priority over personal baggage movement in the cargo areas and may be in large numbers commensurate to the number of passengers and families. To maximize the cargo area, any number of pets can be transported in the passenger cabin in an IATA-approved pet carrier that will fit under the seat. Larger pets will be presented in an approved pet carrier and transported in the aircraft’s pressurized baggage compartments.

Page 10 of 43 Attachment 1

1.2.7. BAGGAGE OFF-LOAD TIMES: The contractor shall ensure that their ground handlers meet the baggage off-load times identified below at Gateway locations.

1.2.7.1. DISTINGUISHED VISITOR (DV) AND EMERGENCY LEAVE (EL) BAGGAGE: DV/EL baggage shall be available for pick up not later than 20 minutes after aircraft block time. This baggage must be clearly marked with DV/EL tags and is the last baggage loaded.

1.2.7.2. PET ARRIVAL TIMES: Pets shall be available for pickup not later than 30 minutes after aircraft block time.

1.2.7.3. INTERLINING BAGGAGE: Contractor shall interline baggage in accordance with commercial practices.

Page 11 of 43 Attachment 1

1.3. CATEGORY B (CAT B) CARGO SERVICE: The contractor shall provide safe on-loading and off-loading, transportation, protection, accountability, and timely delivery of Government cargo in accordance with…