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10.0 Performance Requirements Summary/Deliverables
Contract Deliverables Reports and Plans
The contractor shall propose a reporting system that will provide contract management reports, Task Order disaster or field operations reports and other required reports and plans required by the PWS. These reports shall be transferred via Microsoft Word, Microsoft Excel and Microsoft Access, or any other media as determined acceptable by the Government.
| PWS |
| Deliverables |
| Delivery Schedule |
| Performance Requirements |
| Performance Standards |
Within 7 calendar days of contract award
| The contractor will submit a Phase-in Plan for approval within 7 calendar days. The Phase-In Plan will describe the Contractor’s approach for completing all necessary activities for administering and implementing the Contractor’s technical approach, including preparedness to accept Task Order activations for disaster support activities. |
| Timely submission and Government acceptance |
| 8 |
| Phase-In Process/Readiness Plan |
| Within 30 calendar days |
| Complete the Phase-In process. |
| Timely submission and Government acceptance |
| 9.11 |
| Sector Playbook |
| Within 90 days of award |
| This will be a product of the Readiness Plan, as per 9.11 |
| Timely submission and Government acceptance |
| 6.7 |
| Risk Management Plan |
| Within 30 calendar days of contract award |
| The contractor is responsible for developing and implementing a Risk Management Plan that describes disaster risks within the sector the contractor has been awarded |
| 12.2 |
| Quality Control Plan |
| Within 30 days of contract award |
| The contractor is responsible for developing and implementing a Quality Control Plan to ensure that all activities and deliverables meet or exceed the quality standards of the PWS and the Contractor’s technical approach |
| Timely submission and Government acceptance |
| 13.2 |
| Monthly Contract Status Report |
| By the 15th of the following month. |
| This report shall provide a summary of the overall contract status for the calendar month covered by the report, including (a) readiness activities, (b) deliverables, (c) a description of the Contractor’s overall readiness posture, and (d) other information as required by the PWS or requested by the CO. |
| Timely submission and Government acceptance |
14.1
| 14.1.5 |
| Information Management and Reporting System |
| Within 45 calendar days of contract award |
| The contractor will develop an information management and reporting system for managing, tracking, and following up on the status of tasks, projects, and associated activities consistent with FEMA Task Order requirement |
| Timely submission and Government acceptance |
Task Order (As Required) Deliverables
15.6
| Daily Task Order Status Report |
| Daily by 7am |
| The contractor shall submit a Daily Task Order Status Report to the COTR or designee covering the previous workday ending at 4:00 PM. |
| Timely submission and Government acceptance |
| 16 |
| Work Plan |
| Within 120 hours (5 days) from 4:00 PM (EDT) of the date on which the Task Order is awarded |
| Complete and accurate content as described in the PWS and Task Order and as directed by the COTR |
Timely submission and Government acceptance
| Within 36 hours after arrival on the site |
| Provide a time-phased disaster-specific delivery schedule to the COTR no later than 36 hours after arrival at disaster site. |
| Timely submission and Government acceptance |
16.2
| Within 30 calendar days |
| The contractor is responsible for developing and implementing a Cost Management and Control Plan to minimize the Government’s costs while meeting or exceeding the quality standards of the PWS and the contractor’s technical approach. |
| Timely submission and Government acceptance |
| 17.1 |
| Progress Report Template for Invoice Period |
| Within 60 days of the contract award date. |
| The progress report shall be designed to facilitate the government’s review of the invoice being submitted. |
| Timely submission and Government acceptance |
| 17.1 |
| Progress Reports for Invoice Periods |
| Concurrent with each invoice |
| Complete and accurate content as described in the PWS and illustrated in the approved template |
| Timely submission and Government acceptance |
17.2
17.2.1
| Transition Plan |
| 30 days prior to the end of the Task Order. |
| Contractor shall deliver a Transition Plan to the COTR to facilitate the transfer of operations and maintenance responsibilities to a follow-on Contractor. |
The contractor shall maintain and implement this transition plan to establish cost effective mechanisms that will ensure the orderly transition of Task Order activities, including organized records and data.
Timely submission and Government acceptance
| 18 |
| Mass Care / Emergency Assistance Assessment |
| Example: Time in which initial Mass Care needs assessment is completed is 5 hours after arrival at the site. |
| Service to people and their pets in providing immediate shelter, feeding centers, basic first aid and bulk distribution of needed items. |
| Meet or exceed timelines and quality standards established in the PWS, TO and Work Plan. |
| 22 |
| Staging Area Construction |
| Begin construction within 48 hours of Task Order award or a notice to proceed; complete construction within timelines established by Task Order or approved work plan. |
| Meet timelines and quality standards established by PWS, Task Order and approved work plan. Monitor daily reports and document performance. |
| Timely submission and Government acceptance |
| 24.7 |
| Unit Installation at Private and Commercial Sites |
| Schedule A: As quickly and safely as is practicable, but no later than seventy-two (72) hours of the time that a work order is issued. |
Schedule B: No later than 7 days from batch receipt.
| The contractor shall develop practices and protocols that will create efficiencies and time and cost savings in the installation process. It is expected that temporary housing units will be installed as quickly and safely as practicable |
| Meet or exceed timelines and quality standards established in the PWS, TO and Work Plan. |
| 24.8 |
| Site Inspections |
| 48 hours from receipt of work order. (applies to Schedule A and Schedule B). |
| Complete and accurate content as described in the PWS,and Task Order and as directed by the COTR. |
| Meet or exceed timelines and quality standards established in the PWS, TO and Work Plan. |
25.1.4
Community Site Assessment:
| Within 72 hours of the 4:00 pm cut-off. |
| The contractor is responsible for reporting the results of the assessment and feasibility analysis |
Timely submission of required quantities and Government acceptance
| 25.2.12 |
| Conceptual Design Package |
| Within 24 hours after site approval. |
| The contractor shall provide to the COTR three copies of a Conceptual Design Package within 24 hours after site approval. This will consist of a conceptual modular unit layout overlaid on an aerial photo, identification of utilities, and preliminary costs. |
| Meet or exceed timelines and quality standards established by PWS, Task Order and approved work plan. |
| 25.2.13 |
| Community Site Design: 50% Design Package |
| Within 3 days of FEMA’s approval to |
develop the site
| The design is to be coordinated with State and Local Officials for preliminary approval. A preliminary operations plan must be submitted with the 50% design. |
| Timely submission of required quantities and Government acceptance |
| 25.2.16 |
| Community Site Design: Final Design Package (100%) |
| As specified in Task Order |
| Sufficient quantities and complete and accurate content as described in the PWS, Task Order and any technical direction from the COTR |
| Timely submission of required quantities and Government acceptance |
| 26.1 |
| Community Site Construction |
| Begin construction within 48 hours of Task Order award or a notice to proceed |
| The contractor shall not begin construction until authorized by the Contracting Officer. Once authorized, the Contractor will mobilize personnel and begin construction. |
| Meet or exceed timelines and quality standards established by PWS, Task Order and approved work plan. |
| 26.7 |
| As-Built Field Survey |
| Upon completion of Community site installations |
| Three sets of the as-built field survey drawings showing the locations of all features of the work shall be provided to the COTR. |
| Timely submission and Government acceptance |
26.8
| Final Report for Community Site Construction |
| At least 10 days before the end of the period of performance |
| The Contractor shall develop a final report that summarizes the requirement, projected and actual dates for project milestones, major issues and resolutions, and supporting materials. |
| Timely submission and Government acceptance |
| 26.8.1 |
| Final Deliverable for Construction |
| Before the end of the Task Order Period |
| The Contractor shall deliver five (5) hard copies (Printed Materials) w/soft copies (CD-ROM) |
| Timely submission and Government acceptance |
| 27 |
| Unit Maintenance |
| As specified in PWS and Task Order and to be in place prior to the first unit installation. NTE 180 Days |
| Meet response times and standards in PWS and Task Order. Submit accurate and complete information on maintenance activity in daily progress reports. |
| Timely completion of maintenance requests; timely and accurate reporting of maintenance activity |
| 5 |
| Maintenance Hot Line |
| Hot line shall be fully operational prior to first unit installation |
| Establish and coordinate maintenance/applicant update procedures. The Contractor must have procedures and toll free numbers established and made available for applicants to report maintenance calls. Call center shall be available 24 hours a day 7 days a week. . |
| Maximum time on hold of 5 minutes; |
Relay accurate request within one hour of call termination;
Relay accurate emergency request within 15 minutes of call termination.
| 9.12.2.2 |
| Small Business Subcontracting |
| Quarterly |
| Report your ability to demonstrate the execution of your plan, particularly in meeting the Small Disadvantage Business goals established within the plan. |
| Timely submission of quarterly report to COTR. |
| 29 |
| Deactivation and Unit Realignment |
| As directed by the COTR |
| Deactivate, remove, and transport units to locations identified by FEMA as directed by the COTR. |
| Timely completion of Task Order; meet quality standards of PWS |
