Attachment 2 - QASP.doc

SECTION J, ATTACHMENT 2

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

COURSE DEVELOPMENT AND DELIVERY SERVICES

11/20/08

1.

INTRODUCTION

This Quality Assurance Surveillance Plan has been developed to evaluate Contractor performance while implementing the Performance Work Statement (PWS). It is designed to provide an effective surveillance method for monitoring and evaluating the Contractor’s performance for the requirements listed in the PWS.

The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved. In this contract, the quality control program is the driver for service quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved after contract award provides the measures needed to lead the Contractor to success. Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a quality program.

2.

OBJECTIVE

This plan provides a quality surveillance strategy for training program course development and delivery services to be performed at the Department of Homeland Security (DHS)/Federal Emergency Management Agency (FEMA)/Center for Domestic Preparedness (CDP), located at Anniston, Alabama. The primary intent of the plan is to provide a basis for the Contracting Officer’s Technical Representative (COTR) evaluation of performance quality. Oversight of Contractor performance will assure quality performance. The plan will also afford the COTR and Contracting Officer a productive mechanism to preclude major deficiencies in performance, provide input for annual contractor past performance evaluations, and make the determination for exercising of contract options.

3.

PERFORMANCE INDICATORS (MEASURES). Surveillance of contractor performance will be performed by the appointed COTR and the Contracting Officer based on the surveillance methodologies identified in the Performance Requirements Summary (PRS). The following primary task areas of the contract will be the basis from which all surveillance will originate:

3.1 Course Development

3.2 Course Management and Material Maintenance

3.3 Instructor Selection, Training, Certification and Sustainment

3.4 Course Delivery

3.5 Logistics and Equipment Management

3.6 Safety Operations and Management

3.7 Work Order Procedures

3.8 Deliverables

4.

EVALUATION METHODS

The COTR efforts will primarily be based on verification and monitoring of the Contractor’s performance. The Government will use a variety of surveillance methodology and techniques to validate the contractor’s compliance. The COTR, assisted by other Government representatives, will perform evaluations based on each of the indicators stated in section 3 of this plan. The below listed methods of surveillance shall be used in the administration of this QASP.

5.

PERFORMANCE REQUIREMENT SUMMARY

5.1 Lists the specific section in the PWS that the government will evaluate. The absence of any contract requirement from the PRS shall not detract from its enforceability or limit the rights or remedies of the government under any other provision of the contract.

5.2 Lists the service to be performed.

5.3 Lists the standard of performance for each specific service.

5.4 Lists the surveillance methods the government will use to evaluate the contractors performance in meeting the requirements of the contract.

6.

SURVEILLANCE METHODS

6.1 The Government’s quality assurance procedures are based in part on attribute sampling of the recurring critical products of the contract using the concepts of MIL STD 105E sampling procedures and ANSI/ASQC Z1.4 sampling procedures and tables for inspection by attributes.

6.2 The Random Sampling method will be used for recurring service output items (daily, weekly, monthly, quarterly, semiannually, annually or as required) as determined necessary to assure a sufficient evaluation of contractor performance.

6.3 The 100% Inspection Method will be used for those tasks that occur infrequently and cannot be random sampled because the sample size for a small lot may exceed the lot size. Also, the tasks may have a stringent performance requirement where safety or health may be a concern.

6.4 Periodic surveillance. Sometimes called sampling, consists of the evaluation of tasks selected on other than 100 percent or random sample basis. It is appropriate for tasks that occur infrequently and where 100 percent inspection is neither required nor practicable. A predetermined plan for inspecting part of the work is established using subjective judgment and analysis of agency resources to decide what work to inspect and how frequently to inspect it. There will be periodic surveillance of output items as determined necessary to assure sufficient evaluation of contractor’s performance.

6.5 Customer complaints/Input. This is not a primary method, but it is a valuable supplement to more systematic methods.

FEMA CENTER FOR DOMESTIC PREPAREDNESS (CDP) COURSE DEVELOPMENT AND DELIVERY SERVICES

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Incentives/

Disincentives for Meeting/ Not Meeting AQL

Incentive/Disincentives for Meeting/Not Meeting AQL

1. Positive or negative performance will be documented in the contractor performance assessment reporting system/database.

2. Non compliance to contract standards will be corrected at no cost to the government.

3. The contractor may receive informal or formal acknowledgement for exceptional performance in the form of certificates or letters.

Notification. The contractor shall respond in writing to the Contracting Officer, to all notifications of failure to meet acceptable quality levels within 5 days of issuance by the Contracting Officer. The contractor’s response shall include the corrective action taken to rectify the problem and the proposed measure to preclude the recurrence of the problem.