Attachment 2 - QASP December 5 2008.doc
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- Attached to
- TSS - Course Development and Delivery Federal contract opportunity
- Solicitation number
- HSFECP-09-R-0006
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RFP Attachment 2 QASP Revised 12-5-08
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RFP ATTACHMENT 2, 12/5/08
QUALITY ASSURANCE SURVEILLANCE PLAN
COURSE DEVELOPMENT AND DELIVERY SERVICES
1.
INTRODUCTION
This Quality Assurance Surveillance Plan has been developed to evaluate Contractor performance while implementing the Performance Work Statement (PWS). It is designed to provide an effective surveillance method for monitoring and evaluating the Contractor’s performance for the requirements listed in the PWS.
The Contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved. In this contract, the quality control program is the driver for service quality. The Contractor is required to develop a comprehensive program of inspections and monitoring actions. The major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved after contract award provides the measures needed to lead the Contractor to success. Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a quality program.
This Quality Assurance Surveillance Plan is not intended to interfere with Contractor's status as an 'independent contractor' under the law, nor is it intended in any way to supplant the Contractor's responsibility for the day-to-day control and management of its own personnel and other resources for which it is ultimately responsible.
2.
OBJECTIVE
This plan provides a quality surveillance strategy for training program course development and delivery services to be performed at the Department of Homeland Security (DHS)/Federal Emergency Management Agency (FEMA)/Center for Domestic Preparedness (CDP), located at Anniston, Alabama. The primary intent of the plan is to provide a basis for the Contracting Officer’s Technical Representative (COTR) evaluation of performance quality. Oversight of Contractor performance will assure quality performance. The plan will also afford the COTR and Contracting Officer a productive mechanism to preclude major deficiencies in performance, provide input for annual contractor past performance evaluations, and make the determination for exercising of contract options.
3.
PERFORMANCE INDICATORS (MEASURES). Surveillance of contractor performance will be performed by the appointed COTR and the Contracting Officer based on the surveillance methodologies identified in the Performance Requirements Summary (PRS). The following primary task areas of the contract will be the basis from which all surveillance will originate:
3.1 Course Development
3.2 Course Management and Material Maintenance
3.3 Instructor Selection, Training, Certification and Sustainment
3.4 Course Delivery
3.5 Logistics and Equipment Management
3.6 Safety Operations and Management
3.7 Work Order Procedures
4.
EVALUATION METHODS
The COTR efforts will primarily be based on verification and monitoring of the Contractor’s performance. The Government will use a variety of surveillance methodology and techniques to validate the contractor’s compliance. The COTR, assisted by other Government representatives, will perform evaluations based on each of the indicators stated in section 3 of this plan. The below listed methods of surveillance shall be used in the administration of this QASP.
5.
PERFORMANCE REQUIREMENT SUMMARY
5.1 Lists the specific section in the PWS that the government will evaluate. The absence of any contract requirement from the PRS shall not detract from its enforceability or limit the rights or remedies of the government under any other provision of the contract.
5.2 Lists the service to be performed.
5.3 Lists the standard of performance for each specific service.
5.4 Lists the surveillance methods the government will use to evaluate the contractors performance in meeting the requirements of the contract.
6.
SURVEILLANCE METHODS
6.1 The Government’s quality assurance procedures are based in part on attribute sampling of the recurring critical products of the contract using the concepts of MIL STD 105E sampling procedures and ANSI/ASQC Z1.4 sampling procedures and tables for inspection by attributes.
6.2 The Random Sampling method will be used for recurring service output items (daily, weekly, monthly, quarterly, semiannually, annually or as required) as determined necessary to assure a sufficient evaluation of contractor performance.
6.3 The 100% Inspection Method will be used for those tasks that occur infrequently and cannot be random sampled because the sample size for a small lot may exceed the lot size. Also, the tasks may have a stringent performance requirement where safety or health may be a concern.
6.4 Periodic surveillance. Sometimes called sampling, consists of the evaluation of tasks selected on other than 100 percent or random sample basis. It is appropriate for tasks that occur infrequently and where 100 percent inspection is neither required nor practicable. A predetermined plan for inspecting part of the work is established using subjective judgment and analysis of agency resources to decide what work to inspect and how frequently to inspect it. There will be periodic surveillance of output items as determined necessary to assure sufficient evaluation of contractor’s performance.
6.5 Customer complaints/Input. This is not a primary method, but it is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied on to complain consistently when the quality of performance is poor, e.g., dining facilities, building services; customer surveys and customer complaints may be a primary surveillance method.
FEMA CENTER FOR DOMESTIC PREPAREDNESS (CDP) COURSE DEVELOPMENT AND DELIVERY SERVICES
PERFORMANCE REQUIREMENTS SUMMARY (PRS)
| Performance work statement (pws) tasks |
| metric type |
| Performance Standard/ Acceptable Quality Levels (AQL) |
| Monitoring Method |
| 4.1 Government Furnished Property/Equipment 100% Annual Report |
| Quality |
| Reports received are complete and accurate 95% of the time. |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 6.1 Quality Control System shall be in compliance with the ISO-9000 QMS requirements. |
| Quality |
| Fully documents all requirements, initiatives, and updates as necessary to meet program requirements. |
| Periodic Inspection |
| 6.1 A written notification of any non-compliance shall be provided by the contractor to the COTR within 24 hours of discovery. |
| Timeliness |
| 95% of reports are received on time |
100% Inspection
COTR records the date/time each report is received.
| 6.1 A written notification of any non-compliance shall be provided by the contractor to the COTR within 24 hours of discovery. |
| Quality |
| Reports received are complete and accurate 95% of the time. |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 7.1.4 Curriculum Weekly Status Reports |
| Quality |
| Reports received are complete and accurate 95% of the time. |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 7.1.4 Curriculum Weekly Status Reports |
| Timeliness |
| 95% of reports are received on time |
100% Inspection
COTR records the date/time each report is received.
| 7.1.5 Configuration Management Program (CMP) shall conform to the requirements of the Guidelines for Configuration Management, ANSI/ISO/ASQ Q10007. |
| Quality |
| 95% of documents reviewed shall meet the requirements of the Guidelines for Configuration Management, ANSI/ISO/ASQ Q10007. The completed baseline abstract shall be identified and maintained as the configuration baseline. |
Periodic Inspection
| 7.1.6 Syllabus Development. The contractor shall provide completed syllabus to the COTR within 15 calendar days of notification to proceed. |
| Quality |
| Reports received are complete and accurate 95% of the time. |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 7.1.6 Syllabus Development. The contractor shall provide completed syllabus to the COTR within 15 calendar days of notification to proceed. |
| Timeliness |
| 95% of reports are received on time |
100% Inspection
COTR records the date/time each report is received.
| 7.1.6 All training materials shall be section 508 compliant in accordance with national guidance. |
| Quality |
| 100% of the documents must meet compliance requirements |
Random Inspection
| 7.1.7 Instructor/staffing plan to meet new course requirements to the COTR within 15 days after syllabus approval. |
| Timeliness |
| 95% of reports are received on time |
100% Inspection
COTR records the date/time each report is received.
| 7.1.7 Instructor/staffing plan to meet new course requirements to the COTR within 15 days after syllabus approval. |
| Quality |
| Reports received are complete and accurate 95% of the time. |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 7.2.1 Program of Instruction (POI) modifications must be approved by the COTR |
| Quality |
| Modification requests received are complete and accurate 95% of the time. |
| 100% Inspection |
COTR reviews requests for completion and accuracy.
| 7.2.1 Program of Instruction (POI) modifications approved by the COTR must be changed in POI within 5 days |
| Timeliness |
| 95% of approved modifications are changed on time. |
| Random Inspection. |
| 7.2.2 Risk Analysis Plan for each new course |
| Quality |
| Plans received are complete and accurate 95% of the time. |
| 100% Inspection |
COTR reviews plans for completion and accuracy.
| 7.2.2 Risk Analysis Plan reviewed annually for approved courses |
| Timeliness |
| 95% of plans are reviewed on time; not to exceed 13 months from last review |
| Random Inspection. |
| 7.2.2.1 Safety briefings for each course based on the risk analysis plan. |
| Timeliness |
| 100% of courses receive required safety briefing |
| Random Inspection |
| 7.2.2.2 All courses require a qualified safety observer. |
| Quality |
| Requirement for 100% of courses |
| Random Inspection |
| 7.2.2.3 A designated and qualified safety officer is present during all training involving the wearing and operating in personal protective equipment (PPE); and, in the delivery of the Managing Civil Actions and Threat Incidents (MCATI) Protester Device course. |
| Quality |
| 100% for training courses required |
| Random Inspection |
| 7.3.1 Instructor Selection and certification criteria |
| Quality |
| 100% for experience and compliance with CDP requirements |
| Periodic Inspection |
| 7.3.2 COBRATF Instructors must have 5 years must be specialized experience working with WMD, CBRNE, or hazardous materials (civilian or military) at the technician level as defined by OSHA; unless approved by the COTR. |
| Quality |
| 100% for experience and compliance with CDP requirements |
100% Inspection
| 7.3.3.3 Instructor Qualifications Semi-Annual Report |
| Quality |
| Reports received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 7.3.3.3 Instructor Qualifications Semi-Annual Report |
| Timeliness |
| 95% of reports are received on time. Due on October 15th and April 15th |
| 100% Inspection |
COTR records the date/time each report is received.
| 7.3.5 Current instructor records requirement |
| Quality |
| Records are complete and accurate 95% of the time. |
| Periodic Inspection |
| 7.4.2 Course Delivery Plan must be developed and delivered to the COTR 14 days prior to initial course delivery (resident and non-resident). |
| Quality |
| Plans received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews plans for completion and accuracy.
| 7.4.2 Course Delivery Plan must be developed and delivered to the COTR 14 days prior to initial course delivery (resident and non-resident). |
| Timeliness |
| 95% of plans are received on time |
100% Inspection
COTR records the date/time each plan is received.
| 7.4.2.6 Evening Lectures. One-hour long evening training class/seminar per training week |
| Timeliness |
| 95% of the time lecture starts on time. 100% of the time the scheduled lecture is conducted. |
| Periodic Inspection |
| 7.4.2.6 Evening Lectures proposals submitted to the COTR for approval no later than 14 days prior to delivery |
| Quality |
| Proposals received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews proposals for completion and accuracy.
| 7.4.2.6 Evening Lectures proposals submitted to the COTR for approval no later than 14 days prior to delivery |
| Timeliness |
| 95% of proposals are received on time |
100% Inspection
COTR records the date/time each plan is received.
| 7.4.2.7 Outreach Presentations. Presentation proposals to the COTR for review and approval no later than 21 days prior to the scheduled presentation. |
| Quality |
| Proposals received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews proposals for completion and accuracy.
| 7.4.2.7 Outreach Presentations. Presentation proposals to the COTR for review and approval no later than 21 days prior to the scheduled presentation. |
| Timeliness |
| 95% of proposals are received on time |
100% Inspection
COTR records the date/time each plan is received.
| 7.4.2.7 Outreach Presentations. The contractor must provide an after action report to the COTR within 10 working days after presentation delivery. |
| Quality |
| Reports received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews proposals for completion and accuracy.
| 7.4.2.7 Outreach Presentations. The contractor must provide an after action report to the COTR within 10 working days after presentation delivery. |
| Timeliness |
| 95% of reports are received on time |
100% Inspection
COTR records the date/time each report is received.
| 7.4.5 COBRATF Personnel are fully qualified within the Contractor Employee Reliability Program (CERP) standards |
| Quality |
| 100% compliance with CDP requirements |
100% Inspection
| 7.4.6.1 Non-Resident Training Reporting for all scheduled non-resident training courses 60 days from the execution, and then weekly until the training is executed or cancelled. |
| Timeliness |
| 95% of reports are received on time |
100% Inspection
COTR records the date/time each report is received.
7.4.6.1 Non-Resident Training. Must notify the COTR if a course is not at the 75% fill rate 30 days prior to the execution of training with a recommendation for delivery or cancellation.
| Timeliness |
| 95% of reports are received on time, must not be less than 25 days prior to the execution of training date |
100% Inspection
7.4.6.1 Course administrative forms (applications, tests, evaluations, etc.) must be collected and returned to the office designated by the COTR within 10 calendar days of course completion.
| Timeliness |
| 95% of documents are received on time |
| Periodic Inspection |
7.4.6.1 Course administrative forms (applications, tests, evaluations, etc.) must be collected and returned to the office designated by the COTR within 10 calendar days of course completion.
| Quality |
| Documents received are complete and accurate 95% of the time |
| Periodic Inspection |
| 7.4.6.2 Non-Resident Mentoring Program written plan to the COTR for approval 90 days prior to implementation |
| Timeliness |
| 95% of reports are received on time |
100% Inspection
COTR records the date/time each report is received.
| 7.4.6.2 Non-Resident Mentoring Program written plan to the COTR for approval 90 days prior to implementation |
| Quality |
| Plans received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews plans for completion and accuracy.
| 7.4.6.3 Semi-annual utilization plan for the MATT for review and approval by the COTR on May 15 and November 15 of each year |
| Timeliness |
| 95% of plans are received on time |
100% Inspection
COTR records the date/time each report is received.
| 7.4.6.3 Semi-annual utilization plan for the MATT for review and approval by the COTR on May 15 and November 15 of each year |
| Quality |
| Plans received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews plans for completion and accuracy.
| 7.5.1 Maintain an inventory of equipment and supplies that will be updated monthly. This shall be reported every thirty (30) days in the monthly technical progress report. |
| Quality |
| Inventory report received are complete and accurate 95% of the time |
| Periodic Inspection |
| 7.5.1.1 Have the required training equipment on hand for each resident/non-resident course in accordance with the approved program of instruction 30 minutes prior to the scheduled time of training delivery. |
| Timeliness |
| 95% of training equipment on-hand for training on time, 100% of equipment on-hand prior to start of training |
| Periodic Inspection |
| 7.5.2.3 Equipment maintenance and calibration plan shall be submitted to the COTR on May 15th and November 15th of the contract base year and each subsequent option year. |
| Quality |
| Plans received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews plans for completion and accuracy.
| 7.5.2.3 Equipment maintenance and calibration plan shall be submitted to the COTR on May 15th and November 15th of the contract base year and each subsequent option year. |
| Timeliness |
| 95% of plans are received on time |
100% Inspection
COTR records the date/time each report is received.
| 7.5.2.4 Non-Expendable Equipment Disposal Plan will be submitted to the COTR on July 15th of the contract base year and each subsequent option year. |
| Quality |
| Plans received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews plans for completion and accuracy.
| 7.6.7 The contractor shall report to the COTR in writing within 24 hours all accident/incidents occurring while performing work under this contract in accordance with CDP Accident/Incident Reporting Policy |
| Timeliness |
| 95% of reports are received on time |
100% Inspection
COTR records the date/time each report is received.
| 7.6.7 The contractor shall report to the COTR in writing within 24 hours all accident/incidents occurring while performing work under this contract in accordance with CDP Accident/Incident Reporting Policy |
| Quality |
| Reports received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 7.7 The contractor shall provide an initial cost estimate and work plan (as needed) for each work order proposal request generated by the COTR. |
| Quality |
| Reports received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 7.7 Work order cost estimates and work plans shall be provided within 5 days of request for routine work orders and within 8 hours for urgent work orders. Urgent work must commence immediately upon COTR approval. |
| Timeliness |
| 95% of work orders provided on time |
| 100% Inspection |
COTR records the date/time each report is received.
7.7 Notify the COTR when 80% of the estimated cost for a work order has been incurred.
| Timeliness |
| 95% of notifications provided on time |
| Periodic Inspection |
| 7.7.2 Work Order Monthly Report |
| Quality |
| Reports received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 8.1 Technical Progress Report due NLT the 10th day of each month |
| Quality |
| Reports received are complete and accurate 95% of the time |
| 100% Inspection |
COTR reviews reports for completion and accuracy.
| 8.1 Technical Progress Report due NLT the 10th day of each month |
| Timeliness |
| 95% of reports provided on time |
| 100% Inspection |
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