15._QASP_T_6A_ADS-B_Out_24_Mar_16.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

T-6A Automatic Dependent Surveillance –Broadcast (ADS-B) Out

Development, Production and Retrofit Program

FA8617-16-R-6207

JOINT PRIMARY AIRCRAFT TRAINING SYSTEM DIVISION

(JPATS)

24 March 2016

DRAFT

Prepared by:

Training Aircraft Division, JPATS (T-6) Branch

AFLCMC/WLZJ

1970 Monahan Way, Bldg. 11A

Wright-Patterson AFB, OH 45433-7249

Coordination and Review:

RICHARD C. JOHNSON, GS-15, USAF Date

JPATS System Program Manager

Mobility Directorate

Erin Bevan, AFLCMC/WLZJC Date

Contracting Officer

QASP

Part 1

PERFORMANCE

MANAGEMENT

DOCUMENT CONTROL

Date Change Made

5 Mar 10 Original Document

1 Jul 10 Change to para 4.2.2

18 Oct 10 Added Customer Feedback Record

20 Oct 10 Changes in para 5

21 Oct 10 Corrected numbering of Para 5.3.4

15 Jul 11 Revised Roles and Responsibilities sub paras within 3.0

5 Oct 11 Removed reference to AFI 63-124

5Jul12 Added para 5.5 Combating Trafficking in Persons

27 Jun 13 Replaced section 5 reference to AFI 63-101 with AFI 63-138

24 Mar 16 Tailored for T-6A ADS-B Out program

INTRODUCTION

This QASP has been developed to implement Air Force Instruction (AFI) 63-101/20-101 Integrated

Life Cycle Management, Chapter 8, Acquisition of Services, based on performance-based requirements. It is designed to meet the needs of the organization, assess contract success, and assess and document contractor performance in accordance with the requirements set forth in the Statement of

Work, (SOW). The QASP also provides the Contracting Officer Representative (COR) an effective and systematic surveillance method for each listed service. In addition, this QASP implements the

Multi-Functional Team (MFT) concept. The goal of the MFT is to give all members/stakeholders the ability to maintain the highest quality representative service to our customers and propose/initiate improvements throughout the life of the contract. Under this concept, continual contract assessment will be focused on ensuring the contract, as written, continues to meet the needs of the customer. The signatures on the MFT Signature Page indicate members of the MFT.

1. OBJECTIVE: The objective of subject contract is to provide quality ADS-B Out development and retrofit activities to support Air Force and Navy T-6A aircraft mission requirements. The QASP will provide oversight capability to make certain that the contractor is delivering products and/or services that conform to contract requirements. It will also identify the methods used for evaluation and surveillance of the contractor. The COR will use a variety of assessment methods to evaluate the contractor’s performance.

2. GOALS OF THE MULTI-FUNCTIONAL TEAM: The MFT should strive to achieve efficiencies in contract performance and improved customer support. The team is composed of stakeholders in the acquisition process and is responsible for the acquisition throughout the life of the requirement. The goal of the team is to define the requirement in performance based terms, assure contractor compliance with contract requirements and ensure that the contract as written continues to meet the needs of the functional organization. In addition, another goal is implementation and execution of the acquisition strategy to ensure support of the mission. The role entails planning, programming, and budgeting for adequate funds, ensuring program execution within the approved funding, developing the milestones and managing execution to ensure the contract supports mission requirements within the approved scheduled baseline, ensuring the program maintains accountability, and planning and managing of this service.

2.1 Multi-Functional Team Members

Organization Title

AFLCMC/WLZJJ

AFLCMC/WLZJG

AFLCMC/WLZJA

T-6A Program Manager

T-6A Logistics

T-6A Engineer AFLCMC/WLZJC T-6A Contracting Officer

AFLCMC/WLZJC

AFLCMC/WLZJ

AFLCMC/WLZJ

T-6A Contract Administrator

T-6A Financial Manager

T-6A Configuration Data Manager AFLCMC/W??? Quality Assurance Program Coordinator (QAPC)

AETC/A4

AETC/A4

COR (Randolph AFB)

COR (Vance AFB)

AETC/A4

AETC/A4

AETC/A4

AETC/A4

AETC/A4

CNATRA/N4

COR (Columbus AFB)

COR (Laughlin AFB)

COR (Laughlin AFB)

COR (Sheppard AFB)

COR (Sheppard AFB)

COR (Pensacola Naval Air Station)

3. ROLES AND RESPONSIBILITIES:

3.1 Chief of the Contracting Office (COCO)

Serves as Business Advisor to senior leadership.

Updates the Division Chief, Program Executive Officer (PEO), Air Force Life Cycle

Management Center (AFLCMC) Commander and other Headquarters Directors annually on the health of the service acquisitions.

Ensures personnel on the MFT receive the appropriate level of training to meet local needs.

Ensures compliance with the Federal Acquisition Regulation and supplements.

Assures Functional Area leadership receives training.

3.2 Program Manager

Leads MFT and ensures regular meetings are held to discuss performance.

Acts as an Assessing Official Representative (AOR) in the Contractor Performance

Assessment Reporting System (CPARS). Reviews and coordinates with MFT including CORs, for input into CPARS.

3.3 Contracting Officer (CO)

Ensures acquisition processes (i.e. market research, gathering past performance information, source selection, issuing solicitations, evaluating proposals and awarding the contract) are aggressively performed.

3.3.2 Participates in MFT meetings.

3.3.3 Delegates authority for inspection and/or acceptance to COR in accordance with the terms and conditions of the contract. Informs the contractor of the names, duties, and limitations of authority for all CORs assigned to the contract.

3.3.4 Advises the MFT.

3.3.5 Manages CORs assigned to the contract.

3.3.6 Participates with the AOR in developing CPARs by reviewing and supplementing inputs given by the CORs.

3.4 COR Supervisor

3.4.1 Nominates primary and alternate COR unless another Quality Assurance (QA) organization or method is used to satisfy surveillance requirements (e.g. centralized performance management office) using the Contracting Officer Representative Tracking

(CORT) Tool found at: https://wawf.eb.mil/

3.4.1.1 Ensures nomination package specifies nominee’s qualifications.

3.4.2 Ensures COR is afforded the necessary resources (i.e. time, supplies, equipment, opportunity) to perform the designated functions.

3.4.3 Reviews the contractor performance documentation prepared by COR on a regular basis to ensure performance is compatible with contract and mission objectives.

3.4.4 Evaluates COR on performance of their COR duties – both pre- and post-award as part of their performance assessment throughout the period of the contract.

3.4.4.1 Solicits input on COR’s performance of COR duties from the Administrative

Contracting Officer (ACO).

3.5 Functional Commander/Director (FC/FD)

https://wawf.eb.mil/

3.5.1 Ensures requirements documents developed by the MFT satisfy mission requirements, are performance based, foster innovation, and define metrics. Metrics should provide meaningful measurements of the contractor progress aimed at attaining desired outcomes.

3.5.2 Identifies mission essential services and develops the necessary documents in accordance with DoDI 1100.22, Policy and Procedures for Determining Workforce Mix.

3.5.3 Reviews the contractor performance documentation prepared by COR on a regular basis to ensure performance is compatible with contract and mission objectives.

3.6 Quality Assurance Program Coordinator (QAPC)

3.6.1 Coordinates all aspects of the QA program.

3.6.2 Supports the MFT and attends MFT meetings, as requested.

3.6.3 Provides training to COR Management including COR Supervisor and FC/FD.

3.6.4 Provides Phase I training to CORs at CO’s direction.

3.6.5 Maintains records of QA appointments and documents all COR and COR

Management training.

3.7 Contracting Officer Representative (COR)

3.7.1 Participates in MFT meetings as needed; performs/assists in accomplishing market research, gathering past performance information, evaluating technical proposals, and assists in maintaining the SOW and QASP.

3.7.2 Performs inspections to evaluate and document the contractor’s performance; notifies the Program Management Office and CO/ACO of any significant performance deficiencies;

submits monthly inspections records to the ACO and Program Management Office.

3.7.3 Maintains QA documentation, and recommends changes/improvements to the contract, SOW, QASP, or other requirements throughout the life of the contract to provide more effective operations or eliminate unnecessary costs.

4.7.4 Participates with the PM in developing CPARs.

3.8 Subject Matter Experts (SMEs) (i.e. Legal, Finance, Small Business, Configuration/Data, Logistics, and Engineering Points of Contact (POCs) Other POCs shall assist the MFT by coordinating, reviewing and providing input as needed and by participating as members when appointed.

3.9 Contractor

3.9.1 Complies fully with the terms and conditions of the contract.

3.9.2 Participates as a member of the MFT in the post-award management phase if requested.

3.9.3 Maintains and implements a Quality Control Plan (QCP) that compliments the QASP if requested.

3.9.4 Ensures non-conforming contract services are identified and corrected and that the

QCP is revised to prevent recurrence.

3.9.5 Tenders to the Government for acceptance only those services that conform to contract requirements.

3.9.6 Recommends changes to the contract that will provide more effective operations or eliminate unnecessary costs.

3.10 Multi-Functional Team (MFT) This is a customer-focused team composed of stakeholders in the acquisition process. The team promotes good business decisions to meet customer requirements, fosters partnerships with industry to ensure exchanges of information with the contractor and other business experts, develops a performance-based acquisition strategy to include performance metrics, develops Performance-Based Service Acquisition (PBSA) requirements, develops technical requirements and the independent Government cost estimate.

The team is also responsible for managing contract performance in accordance with the QASP, assessing and documenting contractor performance in accordance with the QASP, identifying opportunities to improve performance throughout the life of the contract, completing and reporting annual performance reviews in the CPARS as required. All members of the MFT are responsible for determining if the contract continues to support the needs of the organization and notifying the CO if it does not. In this context, members of the MFT should consider whether there are tasks covered by the contract which are no longer required, whether there are needs related to the contract’s purpose which are not covered by the contract but could or should be, and whether they have received any customer complaints regarding contract scope. After contract award, the contractor may become a member of the MFT.

4. PERFORMANCE MANAGEMENT (CONTRACT ASSESSMENT):

4.1 Metrics

4.1.1 Market research will be used as a tool throughout the life of the contract to ensure the most current, efficient, and effective assessment methods and techniques of the commercial marketplace are applied to the performance of services under the contract. At a minimum, market research (including an informal survey of customers) will be conducted annually prior to exercising the option for an additional performance period. The results of the market research/survey of customers will be utilized in making the decision as to whether it is appropriate and in the

Government’s best interests to place additional orders for services. These results will be documented in the CO’s Determination and Findings (D&F) supporting additional orders if such course of action is selected.

4.1.2 MFT meetings will be scheduled throughout the life of the contract. Attendees at specific team meetings will vary based on the circumstances or issues to be covered at each meeting. Continuing contract assessment will focus on ensuring the contract, as written, continues to meet the needs of the customer. Team members will consider whether the contract includes tasks which are no longer required; whether there are needs related to the contract’s purpose which are not covered by the contract; and whether any customer complaints regarding contract scope have been received. The success of the contract is dependent upon a combined effort of all members of the MFT.

4.1.3 All performance assessment data will be reviewed. If performance improvement is necessary, the corrective action will be requested from the contractor.

4.1.4 Collect the COR inspection records monthly and review acceptable and unacceptable inspections.

5. PERFORMANCE ASSESSMENT:

5.1 This QASP is based on the premise that the contractor, not the government, is responsible for the management and quality control actions needed to meet the standards of the contract.

5.2 Following is the approach the team will use to assess the contractor’s performance against the performance thresholds/metrics identified in the contract.

5.2.1 A Services Summary will be included in the SOW. This document will summarize the performance objectives and performance thresholds required by the Government in the contractor’s performance. These performance objectives will directly relate to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of service required for each objective, and are critical to mission success.

5.2.2 COR will perform QA procedures following the QASP.

5.3 INITIAL PERFORMANCE REVIEW

5.3.1 The initial evaluation of contractor performance shall take place within 30 days after the contractor assumes full performance responsibilities (i.e. after completion of transition/mobilization) to ensure the contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract.

5.3.2. Initial Performance Review Criteria

5.3.2.1 Technical. Assess the contractor’s conformance to contract requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, safety, or health standards).

5.3.2.2 Schedule. Assess the timeliness of the contractor against contract requirements, task orders, milestones, delivery schedule, and administrative requirements (e.g., efforts that contribute to or effect the schedule variance).

5.3.2.3 Cost. The contractor’s ability to remain within cost will not be assessed because this effort will be awarded as a Firm Fixed Price contract.

5.3.2.4 Management/Performance. Assess the integration and coordination of all activity needed to execute the contract, specifically the completeness and quality of problem identification, corrective action plans, the contractor’s history of reasonable and cooperative behavior, customer satisfaction and management of subcontracts including progress on small business subcontracting goals.

5.3.2.5 Staffing. Assess the contractor’s performance in selecting, retaining, supporting and replacing when necessary, personnel.

5.3.2.6 Special Interest Items. Assess any significant modification to the contract made since contract award.

5.4 CPARS

5.4.1 CPARS will be updated documenting contractor performance. The Assessing Official

Representative (AOR) will be the PM with inputs from the MFT; and the reviewing official will be the Commander/Director. The contractor also has input prior to finalization.

5.4.2 The website for the CPARs toolkit is: http://www.cpars.gov/

5.5 Combating Trafficking in Persons

5.5.1 The COR will watch for signs of trafficking in persons as described in the Combating

Trafficking in Persons (CTIP) training located at http://ctip.defense.gov/. Non-compliance with FAR 52.222-50 (DFARS PGI 222.17), will be brought to the immediate attention of the

ACO.

6. REVISIONS: Revisions are the responsibility of the MFT. The COR reviews the SOW and

QASP periodically and shall provide any proposed changes to the MFT for review. Revisions to the

QASP are the joint responsibility of the MFT and are only accomplished with the approval of and by the CO.

http://www.cpars.gov/

MULTI-FUNCTIONAL TEAM MEMBERSHIP

Solicitation/RFP/Contract Number: FA8617-16-R-6207

` Type of Service: Development and Retrofit

Program Manager: Mark Ragland Date: __________________

Contract Negotiator: Sean Graves Date: __________________

Engineering: Craig Burgess Date: __________________

Configuration Manager: Donna Reed Date: __________________

QAPC: __________________ Date: __________________

COR: (Randolph AFB) ___________________ Date: __________________

COR: (Vance AFB) ___________________ Date: __________________

COR: (Columbus AFB) ___________________ Date: __________________

COR: (Laughlin AFB) ___________________ Date: __________________

COR: (Laughlin AFB) ___________________ Date: __________________

COR: (Sheppard AFB) ___________________ Date: __________________

COR: (Sheppard AFB) ___________________ Date: __________________

Accepted By: Erin Bevan Date: __________________

*Optional -Contractor (signs after award) will have limited participation on the MFT, so as to not be involved in any inherently governmental responsibilities.

** As applicable

Part 2

ASSESSMENT

MANAGEMENT

SERVICES SUMMARY

PERFORMANCE OBJECTIVES, PERFORMANCE THRESHOLDS,

METHODS OF SURVEILLANCE AND REMEDIES

Performance Objective SOW para.

Performance Threshold Method of

Surveillance

Remedy

SS – 1 System

Requirements Review

(SRR)/System

Functional Review

(SFR), Preliminary

Design Review (PDR) and Critical Design

Review (CDR) documentation

Submissions Accurate and Complete

3.4.2

3.4.3

3.4.4

100% of submissions on-time (determined by date directed on CDRL A006, A012, A013, A017 and

A033); no more than 5% of initial and/or recurring submissions rejected by government; corrected and re-submitted CDRLS accepted 100% of the time by the government

I

Correction of problem/errors and resubmission of

CDRL within 3 business days of notification;

performance documented in

CPAR

SS – 2 Contractor

Developmental Test documentation

Submissions Accurate and Complete

3.8.2 100% of submissions on-time (determined by date directed on CDRL A006, A009, A008, A022, A041, A042); no more than 5% of initial and/or recurring submissions rejected by government; corrected and re-submitted CDRLS accepted 100% of the time by the government

I Correction of problem/errors and resubmission of CDRL within

3 business days of notification;

performance documented in

CPAR

SS – 3 Aircraft and

Aircrew Training

Device (ATD) retrofit

3.7.2

3.13.9

Complete all aircraft and

ATD deliveries according to schedule(s) set forth in

Section F of CLINs 0006, 0007, 0008, 0011, and

I

Weekly

Schedule performance review

Monetary deduction:

If 10%-25% of deliveries are behind schedule on any CLIN by one (1) week or more, the price of the applicable

CLIN will be reduced by

$15,000 and

Contractor must submit

Corrective

Action Plan for

Government approval within ten (10) business days after quarterly review.

If more than

25% of the deliveries are behind schedule on any CLIN by one (1) week or more, the price of the applicable

CLIN will be reduced by

$30,000 and

Contractor must submit a

Corrective

Action Plan for

Government approval within ten (10) business days after quarterly review.

Surveillance Method

I 100% Inspection: Inspecting the requirement every time it occurs.

PS Periodic Surveillance: Samples selected periodically. On other than 100% or statistically random basis.

A Analysis: Monitors the Contractor's on-going performance over time. Data for tracking trends can be gathered from all other evaluation sources and methods.

C Customer Complaints: Customer complaints are likely to be subjective and need to be fully validated. Valid customer complaints may be used as the basis for adverse action against the contractor

*The procedures set forth in the Inspection of Services Clause will be used to remedy all deficiencies.

The re-performance times will be based upon sensitivity of the issue.

NOTE 1: The timeframes for re-performance should be established by the MFT, for the

Services Summary items when the Performance Work Statement, (SOW) and QASP are written.

If service cannot be re-performed this should be stated.

SURVEILLANCE PROCEDURES

CONTRACTOR’S NAME: TBD

CONTRACT NUMBER: FA8617-16-R-6207

PROJECT/SERVICE: T-6A Automatic Dependent Surveillance –Broadcast

(ADS-B) Out Development, Production and Retrofit Program

APPROVED BY:

Erin Bevan, AFLCMC/WLZJC DATE

SURVEILLANCE PROCEDURES

1. INTRODUCTION: These Surveillance Procedures have been developed to implement

Performance-Based Service Acquisition (PBSA). They are designed to provide the COR instructions on how to perform surveillance and document findings on this contract for T-6A Automatic Dependent

Surveillance –Broadcast (ADS-B) Out Development, Production and Retrofit Program.

1.1. COR may inspect any aspect of contractor performance at any time during the contract, whether or not it is included in the Services Summary SS . A format for documenting these inspections (Non-SS Inspection Form) is attached to this document.

1.2. Any nonconformance with contract requirements is a “defect”. The term “defective” is used in reference to a service output in the SS that does not meet the outputs associated with the standard.

1.3. This QASP is based on the premise that the contractor, not the Government, is responsible for the management and quality control actions required to meet the requirements of the contract. The

Performance Thresholds recognize that unforeseen and uncontrollable problems do occur. CORs are to be objective, fair, and consistent in evaluating contractor performance against the standards.

1.4 Following is the approach the team will use to assess the contractor’s performance against the performance thresholds/metrics identified in the contract.

1.4.1 A SS will be included in the SOW. This document will summarize the performance objectives and performance thresholds to be achieved by the contractor. These performance objectives will directly relate to mission essential items. The performance thresholds briefly describe the minimum acceptable levels of services required for each objective, and are critical to mission success.

1.4.2 The COR will perform quality assurance procedures contained herein.

2. PERFORM SURVEILLANCE: Five methods of surveillance are explained below.

2.1. Customer Complaint When the customer (using activity/facility) discovers unacceptable performance or a defect in service, he/she will prepare a Customer Complaint Record (CCR), identifying the discrepancy. The customer will keep one copy and forward a copy to the COR either manually or electronically. The COR will review the item and determine if the complaint is contractually valid. If valid it is forwarded to the contractor for CA. Customer complaints may be submitted on the CCR attached to this document. If a customer notifies the COR either verbally or in writing (including email) of a complaint, but does not submit a CCR, the COR will generate a CCR to document the complaint. The CCR will then be submitted to the contractor for his CA. When the contractor documents the CA proposed to correct observed defects (if possible) and prevent future defects, the COR will evaluate the proposed CA and forward the record to the Administrative

Contracting Officer (ACO) for final disposition. The ACO will, in turn, send copies of dispositioned

CCRs to the COR and the contractor for their records.

2.1.1. In addition, the COR or individual customers may from time to time wish to submit positive feedback about the contractor’s performance under the contract. This positive feedback may be submitted on a Customer Feedback Record (CFR), attached to this document.

2.1.2. In the event that the COR wants feedback from every customer/service location each month, those customers with no complaints should submit their feedback on a CFR.

2.2. Periodic Surveillance When periodic surveillance is used, inspections shall be performed at the frequency identified for each SS item, The frequency of inspection is established (i.e. daily, weekly, monthly, quarterly) but the specific time of occurrence need not be specified. When the COR discovers unacceptable performance or a defect in service, he/she will generate a Corrective Action

Report (CAR) identifying the discrepancy. The CAR will then be submitted to the contractor for CA.

When the contractor documents the CA proposed to correct observed defects (if possible) and prevent future defects, the COR will evaluate the proposed CA and forward the record to the ACO for final disposition. The ACO will, in turn, send copies of dispositioned CARs to the COR and the contractor for their records.

2.3. Random Sampling In random sampling, the COR uses a statistically based sample pattern.

When the COR discovers unacceptable performance or a defect in service, he/she will generate a CAR identifying the discrepancy. The CAR will then be submitted to the contractor for CA. When the contractor documents the CA proposed to correct observed defects (if possible) and prevent future defects, the COR will evaluate the proposed CA and forward the record to the ACO for final

2.4. 100% Inspection In this surveillance method, the COR inspects 100% of the work. When the COR discovers unacceptable performance or a defect in service, he/she will generate a CAR identifying the discrepancy. The CAR will then be submitted to the contractor for CA. When the contractor documents the CA proposed to correct observed defects (if possible) and prevent future defects, the COR will evaluate the proposed CA and forward the record to the ACO for final

2.5. Analysis In this surveillance method, the COR monitors the contractor’s on-going performance over periods of time. Data for tracking trends can be gathered from all other evaluation sources and methods. When unacceptable performance or defects are discovered, the COR will generate a CAR identifying the discrepancy. The CAR will then be submitted to the contractor for

CA. When the contractor documents the CA proposed to correct observed defects (if possible) and prevent future defects, the COR will evaluate the proposed CA and forward the record to the ACO for final disposition. The ACO will, in turn, send copies of dispositioned CARs to the COR and the contractor for their records.

3. INFORM CONTRACTOR’S CONTRACT MANAGER: The COR must always contact the contractor’s manager and inform him/her of any deficiency that was observed. This may be accomplished in person or electronically, but any verbal communication must be supplemented by submission of a CCR or CAR. The contractor will annotate on the report provided by the COR, the

CA he/she will take to correct the defect and prevent its recurrence, and will return the completed report to the COR.

4. EVALUATE CONTRACTOR CORRECTIVE ACTION: After the contractor documents the proposed CA, the COR will evaluate the proposed CA and forward the record, annotated with the results of the COR evaluation, to the ACO for final disposition. The ACO will determine if further actions need to be taken against the contractor, such as reductions in fee/price in accordance with the

Inspection of Services clause. The ACO’s disposition of the CA will be annotated on the record and copies returned to the COR and the contractor.

5. REMEDIES FOR UNACCEPTABLE PERFORMANCE:

5.1. In accordance with the contract Inspection of Services clause, if any of the services do not conform to contract requirements; the Government may require the contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. This includes but is not limited to termination of contractor personnel and recruitment of qualified substitute personnel within established timeframes. When the defects in services cannot be corrected by re-performance, the

Government may:

5.1.1. Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

5.1.2. Reduce the contract price to reflect the reduced value of the services performed. This may include a reduction in the number of paid hours to reflect the total non-performance period.

5.1.3. If the contractor fails to promptly perform the services again or to take the necessary action to ensure future performance is in conformity with contract requirements, the government may:

5.1.3.1 By contract or otherwise, perform the services and charge to the contractor any cost incurred by the Government that is directly related to the performance of such service; or

5.1.3.1.1 Decrease the invoice amount in relation to performance

5.1.3.1.2. Issue Cure Notice

5.1.3.1.3. Issue a Show Cause Notice

5.1.3.1.4. Terminate the contract in whole or in part

5.1.4. The ACO will determine the action to be taken against the contractor, such as reductions in fee/price in accordance with the Inspection of Services clause. The ACO’s disposition of the deficiency will be annotated on the form and the COR and contractor will be notified of action.

6. COR MONTHLY INSPECTION REPORT: The COR shall provide an assessment report containing all CARs, Performance Assessment Reports, and validated customer complaints to the COR supervisor regularly for review before sending to the ACO. The report shall be signed and dated by the COR and submitted to the ACO and program office no later than five working days following the month in which the actual surveillance occurred. Validated customer complaints and all documentation will be used to support contractor ratings in the Contractor Performance Assessment

Reporting System (CPARS) (applicable if contract is over $1 million).

7. WIDE AREA WORKFLOW:

7.1. The COR will certify receipt of contractor services via the Wide Area Workflow (WAWF) website. Certification of services shall be accomplished on the first workday following the completion of the contract payment period, to avoid payment of interest penalties.

7.2. CORs are responsible for obtaining, scheduling, and completing WAWF training from the

Base Accounting and Finance Office.

8. REVISION TO THE QASP: Revisions to the QASP are the joint responsibility of the MFT. This is a living document and can be changed at any time by the CO.

Attachments:

1. SS-01 and 02

2. SS-03

3. CCR Template

4. CAR Template

5. NON-SS Inspection Form

6. COR Surveillance Checklist

7. CFR Template

8. CAR Instructions

SS–01 and 02 Contract Data Requirement List (CDRL)

SOW paragraph number – as applicable

1. METHOD OF SURVEILLANCE: Analysis

2. PERFORMANCE THRESHOLD: Performance is acceptable when there is 100% accuracy of all

CDRL deliveries. Performance is unacceptable when there is less than 100% accuracy of all CDRL deliveries.

3. INSPECTION PROCEDURES:

a. The COR’s review of contractor’s performance shall consist of ensuring the contractor met the threshold of 100% accuracy of all CDRL deliveries. The results of each analysis shall be recorded on the COR Surveillance Checklist. The COR will record inspection status as

A=Acceptable or U=Unacceptable in the applicable column of the checklist. Any defects or non-conformance found shall cause the observation to be recorded as unacceptable. If any

Government action or lack thereof was cause for the unacceptable performance, the deficiency will not be counted as a defect.

b. If the COR validates that performance was unacceptable, the deficiency will be documented on a Corrective Action Report (CAR) and submitted to the contractor’s representative.

Contractor will be requested to sign and date the CAR and state what Corrective Action (CA) will be taken to correct the deficiency and preclude reoccurrence. If the contractor refuses to acknowledge the deficiency, the COR shall annotate on the CAR the contractor’s representative’s name, as well as the date and time of notification.

c. When the contractor documents the CA, the COR will evaluate the proposed CA and forward the record to the ACO and MFT Engineer for final disposition. The ACO will, in turn, send dispositioned CAR(s) to the COR and the contractor for their records.

d. The contractor will be required to correct, if possible, all defects detected by the COR. The contractor must manage the CAs as deemed necessary to provide services in conformance with contractual requirements. If correction of the defect requires re-performance of the service, the

COR shall perform re-inspection(s) to determine if the contractor adequately re-performed and service is acceptable. If disapproved, Contractor will submit updated CDRL within 30 days of

Government notification.

e. The COR will submit all documentation to the supervisor for review/coordination regularly, before forwarding it to the ACO and MFT engineer, ensuring receipt by the 5th workday of the following month. The COR shall keep a copy of all documentation in his/her contract files prior to forwarding the originals. If the contractor is not required to perform any service during the month, a negative report is required.

SS - 3 Aircraft and Aircrew Training Device (ATD) retrofit

SOW Paragraph 3.7.2, 3.13.9

1. METHOD OF SURVEILLANCE: 100% Inspection

2. FREQUENCY: Weekly review of aircraft and ATD retrofit completions

3. PERFORMANCE THRESHOLD: Performance is acceptable when aircraft and ATDs are delivered with no greater than 9% of the retrofits delivered after the contracted delivery date.

Performance is unacceptable if 10%-25% of deliveries are behind schedule on any CLIN by one (1) week or more. If this situation occurs, then the price of the applicable CLIN will be reduced by

$15,000 and Contractor must submit a Corrective Action Plan for Government approval within ten

(10) business days after the quarterly review. If more than 25% of the deliveries are behind schedule on any CLIN by one (1) week or more, the price of the applicable CLIN will be reduced by $30,000 and Contractor must submit a Corrective Action Plan for Government approval within ten (10) business days after the quarterly review.

4. INSPECTION PROCEDURE:

a. The COR’s review of contractor’s performance shall consist of ensuring the contractor met the contracted weekly delivery requirements for aircraft and ATDs. The results of each analysis shall be recorded on the COR Surveillance Checklist. The COR will record inspection status as A=Acceptable or U=Unacceptable in the applicable column of the checklist. Any schedule deviations that indicate 10%-25% of the contracted deliveries are behind schedule on any CLIN by one (1) week or more shall cause the observation to be recorded as unacceptable.

If any government action or lack thereof was cause for the unacceptable performance, the deficiency will not be counted as a defect.

b. If the COR validates that performance was unacceptable, the deficiency will be documented on a CAR and submitted to the contractor’s representative. Contractor will be requested to sign and date the CAR and state what CA will be taken to correct the deficiency and preclude reoccurrence. If the contractor refuses to acknowledge the deficiency, the COR shall annotate on the CAR the contractor’s representative’s name, as well as the date and time of notification.

c. When the contractor documents the CA, the COR will evaluate the proposed CA and forward the record to the ACO for final disposition. The ACO will, in turn, send copies of dispositioned CAR(s) to the COR and the contractor for their records.

d. The contractor will be required to correct, if possible, all defects detected by the COR. The contractor must manage the CAs as deemed necessary to provide services in conformance with contractual requirements. If correction of the defect requires re-performance of the service, the

COR shall perform re-inspection(s) to determine if the contractor adequately re-performed and service is acceptable.

e. The COR will submit all documentation to the Functional Commander/Director for review/coordination regularly, before forwarding it to the ACO, ensuring receipt by the 5th workday of the following month. The COR shall keep a copy of all documentation (which includes contractor response to deficiencies, ACO disposition of contractor’s CA, etc) in his/her contract files prior to forwarding the originals. If the contractor is not required to perform any service during the month, a negative report is required.

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Customer Complaint Record Template, Feb 05 (SAF/AQCP) One copy each for Complainant, COR, Contractor, and Contracting Officer

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. CONTRACTING OFFICER REPRESENTATIVE (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

Corrective Action Report (CAR) Template, Feb 05 (SAF/AQCP)

CORRECTIVE ACTION REPORT (CAR)

Continuation Sheet

(Number to correspond with applicable Item Number on reverse)

Corrective Action Report (CAR) Template, Feb 05 (SAF/AQCP)

Corrective Action Report (CAR) Instructions

Block 1. Enter Contractor Name.

Block 2. Enter Contract Number.

Block 3. Enter Contract Name or Type of Services.

Block 4. Enter Functional Area of the Contract.

Block 5. Enter the assigned suspense date given the contractor to provide a response to the CAR. A date must be entered for a Major CAR. A date is optional at the discretion of the Contracting Officer Representative (COR) initiating the CAR if the finding is Minor.

Block 6. All CARs will be tracked with a Control Number. The functional commander/functional director is the Issuing Authority for his/her contract Quality Assurance Evaluators (CORs) generating CARs. By providing the control number to the COR originating the CAR, the Issuing Authority demonstrates concurrence with the finding.

The control number will be made up of the first two letters of the name of the site or contract, the last two digits of the calendar year, and a three digit number starting with 001 and progressing upward throughout the calendar year (e.g., WP04-001).

Block 7.

1. Check the block that indicates whether the identified deficiency is assigned as a Major or Minor finding. See QASP, paragraph 6.1.4, for the definitions of Major and Minor findings and associated explanations.

2. Finding: Clearly state the details of the finding followed by a reference to the stated contractual requirement. The reference must state the portion of the contract, part, section, paragraph and subparagraph and must make a complete brief quotation of the contract reference.

3. State the impact that the finding has or could have on the accomplishment of the mission that the contract provides.

4. When determining how long to give the contractor to respond to the identified finding, the normal is 10 working days. The suspense date should reflect this unless the finding requires a greater amount of time to come to solution. Major findings require a contractor response. Minor findings may require a contractor response at the discretion of the COR initiating the CAR and/or the Issuing Authority.

Blocks 8 and 9. Contract CORs initiating a CAR must sign in Block 8 and the Issuing Authority signs in Block 9.

Each annotates the date at the time of signature.

Block 10. Upon review of the contractor’s reply, the originator of the CAR will enter comments regarding acceptance or rejection of the contractor’s response. This block may also contain any comments regarding follow-on inspections conducted or needed at a later date to validate that the finding has not reoccurred.

Block 11. The COR selects Accept or Reject after reviewing the contractor’s response.

Block 12. The COR enters a close date after advising the Issuing Authority that the contractor’s response is acceptable and the Issuing Authority concurs. The Issuing Authority will then forward the closed CAR to the contractor and report accordingly in the monthly Certificate Of Service (COS) or other applicable contracting officer services report. This routing remains the same if the contractor response is unacceptable and the CAR remains open until an acceptable response is received except that the Issuing Authority forwards the open CAR back to the contractor for additional information.

Continuation Sheet. The Continuation Sheet is to be used to expand on any information that will not fit in the applicable numbered block.

NON-SS Inspection Form

THIS FORM ADDRESSES REQUIREMENTS IN THE CONTRACT THAT SHOULD BE

PERIODICALLY INSPECTED, BUT ARE NOT ADDRESSED IN THE SS. THE COR CAN

USE THIS FORM AS IS OR CHANGE THE FREQUENCY AND/OR NUMBER OF ITEMS

TO BE INSPECTED. ANY DEFICIENCIES NOTED SHALL BE REPORTED TO THE

CONTRACTOR USING A CONTRACT DEFICIENCY RECORD.

Date

Non-SS Items Checked (Description and

SOW Paragraph number)

Acceptable Unacceptable COR Initials

COR Surveillance Checklist

A = Acceptable

METHOD OF ASSESSMENT- U =Unacceptable

CONTRACTOR'S NAME: N/A= Not applicable

CONTRACT NUMBER:

LOCATION: Building # WPAFB

A U N/A DATE TIME COR SIGNATURE

SS-1 -

Paragraph

SS-2

SS-3

DATE:

Functional Director/Commander Date

See Corrective Action Report (CAR) for write-ups

SIM Monthly Evaluation Rev4.3.pdf

CUSTOMER FEEDBACK RECORD

DATE/TIME OF EVENT

DETAILS OF EVENT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMMENT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF OBSERVATION

OTHER COMMENTS OR NOTES

RECEIVED BY (NAME & DATE)