PERFORMANCE_WORK_STATEMENT_16_Jun_16_Sources_Sought.pdf

Solicitation: FA4890-16-R-0032 16 Jun 16

PERFORMANCE WORK STATEMENT

FOR

REMOTELY PILOTED AIRCRAFT (RPA)

OPERATIONS & MAINTENANCE (O&M) SUPPORT

FOR

CONUS & OCONUS LOCATIONS

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TABLE OF CONTENTS

SECTION A

DESCRIPTION OF SERVICES

1.0 SCOPE OF WORK

1.1 Scope

1.2 Performance Work Statement Pricing Methodology

2.0 PROGRAM MANAGEMENT

2.1 General Requirements

2.2 Personnel

2.3 Drug Testing

2.4 Hours of Operation

2.5 Personnel Qualifications and Training

2.6 Listing of Employees

2.7 Contract Management

2.8 Financial Management

2.9 Records Maintenance and Reporting

2.10 Aircraft Reporting

2.11 RPA System Reporting

2.12 Mission Essential Contractor Services

2.13 Incident Notification

2.14 Deployment Reporting

2.15 Meetings

2.16 Information Management

2.17 Quality Management System

2.18 Performance Evaluation

2.19 Performance Evaluation Meetings, Conferences, and Workshops

2.20 Visitor Support

2.21 Deployments

2.22 Reports

3.0 OPERATIONS

3.1 Operations Support

3.2 Aircrew Training, Qualifications, and Expectations

3.3 Typical Aircrew Duty Day

4.0 MAINTENANCE

4.1 Maintenance Support

4.2 Equipment Maintenance

4.3 Aircraft

4.4 Aircraft Impoundment

4.5 Additional Maintenance Requirements

4.6 Maintenance Certifications

4.7 Depot and Contracted Field Teams (CFT)

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4.8 Ground Control Station

4.9 MQ-1/MQ-9 SATCOM Earth Terminal Sub-System (SETSS)

4.10 Maintenance Documentation

4.11 Plans, Scheduling, and Documentation

4.12 Maintenance Management Analysis

4.13 MQ-1/MQ-9 Combat Lines

4.14 RQ-4 Average Sorties Per Month

4.15 Divert Aircraft

4.16 Combat Line, ASM, and Sortie Requirements

4.17 Logistics Management

4.18 Property Control/Administration

4.19 Item Unique Item Identification

4.20 Transportation

4.21 AVGAS POL/Fuel

4.22 Aerospace Ground Equipment

4.23 MQ-1/MQ-9 Aircraft Armament Systems

4.24 MQ-1/MQ-9 Munitions

5.0 MISSION SUPPORT

5.1 Facility Management

5.2 Communications Security

5.3 Environmental, Safety, and Occupational Health Program

5.4 Security

SECTION B

SERVICE SUMMARY

1.0. SERVICE SUMMARY NARRATIVE

1.1. Purpose

1.2. Components

1.3. Quality Assurance Surveillance Plan

1.4. Right to Surveil

2.0. MEASUREMENT, ANALYSIS, AND IMPROVEMENT

2.1. Quality Assurance

2.2. Evaluations

2.3. Training and Documentation Management System

SECTION C

GOVERNMENT FURNISHED PROPERTY AND SERVICES

1.0. GENERAL INFORMATION

2.0. GOVERNMENT FURNISHED PROPERTY AND SERVICES

2.1. Facilities

2.2. Precision Measurement Equipment Laboratory

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2.3. T.O.s, Publications, Forms, and Equipment Manuals

2.4. Vehicles

2.5. Petroleum, Oil, and Lubricant

2.6. Tools and Equipment

2.7. Aircrew-specific Equipment

3.0. PROGRAMS

3.1. Wing-Level Maintenance Functions

3.2. MQ-1/MQ-9 Weapons Certifications

3.3. Environmental

3.4. Security

3.5. Morale, Welfare, and Recreation

4.0. BASE OPERATIONS

4.1. OCONUS Deployment Preparation Assistance

4.2. Deployment Medical and Health Services

4.3. Mobility and Deployment Support

4.4. Back Shop Support

4.5. Host Base Maintenance Operations Squadron Functions

4.6. Crash Recovery

4.7. Fire Protection

5.0. CIVIL ENGINEERING

5.1. Utilities

5.2. Refuse Collection

5.3. Pest, Insect, and Rodent Control

5.4. Real Property Maintenance

5.5. Roads and Grounds

5.6. Bioenvironmental Engineering

5.7. Munitions Storage Areas

6.0. COMMUNICATIONS

6.1. Installation Distribution

6.2. Telephone Services

6.3. Electronic Mail Service/Local Area Network Connectivity

6.4. Land Mobile Radios

6.5. Automated Data Processing Equipment and Support

7.0. MEDICAL

8.0. TRAINING

9.0. MEALS AND LODGING

10.0. APO/FPO

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11.0. COMMON ACCESS CARD

12.0. EXCESS BAGGAGE

13.0. MILITARY BANKING

14.0. MILITARY ISSUED EQUIPMENT

15.0. MILITARY AIRLIFT

16.0. LAUNDRY SERVICE

SECTION D

TRANSITION PLAN

1.0. MQ-1/MQ-9 TRANSITION AIRCRAFT

2.0. BACKORDER PARTS

3.0. GOVERNMENT FURNISHED PROPERTY

4.0. GOVERNMENT FURNISHED EQUIPMENT REPORTING/DOCUMENTATION

5.0. EXISTING CONDITIONS

6.0. TRAINING

7.0. TRANSITION/PHASE IN

8.0. PHASE-OUT

LIST OF TABLES

1.0 SERVICE SUMMARY

2.0 GOVERNMENT EVALUATION

3.0 GOVERNMENT-PROVIDED TRAINING

APPENDICES

APPENDIX A Definitions, Abbreviations, and Acronyms APPENDIX B Reports APPENDIX C AFI 21-101, 21-201, and 21-200 Compliance Matrix

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APPENDIX D Publications, Forms, and Websites APPENDIX E Government Furnished Property APPENDIX F Incentive Plan APPENDIX G Quality Management System APPENDIX H RPA Service Summary APPENDIX I Special Requirements for Deployed Support APPENDIX J Contractor Identified Key Personnel-Qualifications APPENDIX K C4ISR Demarcation Points APPENDIX L PWS Addendum/Proposal Incorporation APPENDIX M Certifications, Training, and Qualifications APPENDIX N Operational Requirements

SECTION A

DESCRIPTION OF SERVICES

1.0. SCOPE OF WORK

1.1. Scope. The primary objectives of this contract are to provide a high level of organizational-level (O-level) maintenance and qualified Launch and Recovery Element (LRE) pilot and sensor operator aircrew support for MQ-1 Predator, MQ-9 Reaper, and RQ- 4 Global Hawk Remotely Piloted Aircraft (RPA) and systems to sustain the combat and training capability at tasked locations worldwide, wherever required. The Contractor shall provide operations support as required by this Performance Work Statement (PWS). The contract objective shall be fulfilled by providing qualified management and supervisory personnel at the Contractor’s and Government’s facilities, qualified organizational maintenance personnel at Continental United States (CONUS) and Outside Continental United States (OCONUS) locations, qualified aircrew at OCONUS locations, and a level of support for these personnel that shall allow them to accomplish the primary contract objectives. Support shall include aircraft maintenance management, Aerospace Ground Equipment (AGE) and Ground Support Equipment (GSE) maintenance, supply support, Command, Control, Communications, Computer, Intelligence, Surveillance, and Reconnaissance (C4ISR) Systems O&M support, Quality Assurance, Quality Control, and ancillary support programs.

1.1.1. Comply with the responsibilities, aircraft maintenance management philosophy and policy, and aircrew duties and requirements as outlined in this PWS.

1.1.2. Throughout this PWS, certain paragraphs stipulate maintenance tasks and functions which shall be accomplished in accordance with (IAW) Air Force Instruction (AFI) 21-101 and as supplemented by Air Combat Command (ACC) and applicable host units. All LRE aircrew requirements listed in this PWS are essential to support ACC OCONUS LRE operations at U.S. Central Command (CENTCOM) OCONUS sites.

1.1.3. The Contractor is encouraged and expected to generate innovative approaches to efficiently and effectively accomplish contract tasks, functions, and requirements in a quality manner, at appropriate costs, and in a way which fosters pride and ownership in work performed. Contractor aircrews are expected to uphold the highest standard of compliance with existing regulations to accomplish the mission required.

1.1.4. Accomplish planned sortie production and all maintenance actions as necessary to support the flying schedule and Air Tasking Orders (ATO). All flying operations and maintenance shall be performed IAW applicable technical orders (T.O.s), publications, and local directives identified within this PWS and listed in Appendices C and D.

1.2. Performance Work Statement Pricing Methodology. Unless otherwise stated in this PWS, all work is part of the Firm Fixed Price (FFP) portion of the contract.

2.0. PROGRAM MANAGEMENT

2.1. General Requirements. Provide program management oversight for all work performed under this contract.

2.1.1. Program Management Office (PMO). Provide, staff, and equip an off-base

PMO.

2.1.2. On-Site Management. Provide an on-site management and oversight function at all locations that serve as a single interface between the Government and Contractor.

During normal duty hours, the individual shall be available to meet with the Government within one hour of notification, and aggressively pursue timely responsiveness to Government requests. Exercise management and operational control for this contract and be responsible for contract performance IAW this PWS. Provide dedicated (i.e. stand-alone) Quality Assurance maintenance representative at each site with aircraft assigned.

2.2. Personnel.

2.2.1. Uniforms. Contractor personnel working on site at all Government locations shall wear a standard uniform shirt identifying them with this program, unless otherwise directed by the Government Program Office to meet local security requirements.

2.3. Drug Testing. Employees shall be subject to substance abuse testing at the direction of the Government Program Office or Contracting Officer following any Class A, B, or C mishap, or at any other time the Government deems necessary. Drug testing shall normally be conducted at military testing facilities, however, the Contracting Officer (CO) may direct testing be conducted at a commercial testing facility. Commercial testing facilities shall meet the requirements of Department of Defense Instruction (DoDI) 1010.16..

2.4. Hours of Operation. Operating hours established by the Contractor shall be consistent with meeting the flying schedule or ATO as tasked by the MAJCOM sponsoring each location. Schedule duty hours around the flying schedule, including working mid-shifts, night shifts, and weekends. Weekend maintenance shall be required as part of the firm-fixed price effort to support weekly flying schedule and to support scheduled surges, deployments, and exercises. Flying and maintenance schedule deviations shall be governed and recorded by the requirements in CAFI 21-165. The Contractor shall have a plan to shelter aircraft/equipment in emergency situations such as extreme weather during normal duty and non-duty hours in Government provided facilities. LRE aircrew typical duty day requirements are defined in paragraph 3.3 of this section.

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2.5. Personnel Qualifications and Training. Select and employ qualified personnel in sufficient numbers to manage, supervise, and perform all tasks required by this PWS.

Contractor personnel shall be properly trained, qualified, and certified when applicable. LRE aircrew qualifications and training requirements are identified in paragraph 3.2 of this section.

See Appendix I for specific deployment requirements. Build and maintain a training plan for all maintenance and aircrew personnel.

2.6. Listing of Employees. Submit a report identifying all personnel working on-site at Government facilities IAW Appendix B. The list shall be validated and signed by the contractor’s Facility Security Officer (FSO).

2.6.1. Labor Hour Reporting. Report all labor hours (including subcontractor labor hours) required for performance of services via a secure data collection site. The Contractor is required to completely fill in all required data fields at https://afcmra.hqda.pentagon.mil/. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. The Contractor may direct questions to the Contractor Manpower Reporting Application help desk at https://afcmra.hqda.pentagon.mil/ or at

(855) 723-2672.

2.7. Contract Management. The Contractor is responsible for all program administration required to fulfill contract requirements. Provide all data, information, reports, and proposals including deliverables or contract requirements, to the Government in electronic format compatible with Microsoft Office software, unless otherwise directed by the Government.

Develop and maintain a non-proprietary set of procedures, policies, and supplements that provide guidance and establish procedures for this contract and provide to the Government upon request.

2.8. Financial Management. Provide backup information to include a detailed breakdown of costs that provides a clear/verifiable accounting trail for each cost reimbursable Contract Line Item Number (CLIN). Travel expenses shall be broken down by traveler’s name and cost areas such as airline tickets, taxi, mileage, per diem, visas, and passports, incurred by each individual. The Contractor shall provide the supporting documentation to the Government Program Office before submitting the invoice into Wide Area Work Flow (WAWF) for review and validation. Do not input cost reimbursable CLIN invoices into WAWF before receiving Government approval. The CLIN total needs to match and be traceable directly back to the WAWF invoice. The Contractor shall provide a Cost Performance Report IAW Appendix B.

2.9. Records Maintenance and Reporting. Maintain records, reports, publication files, and control maintenance administrative procedures. All Contractor-generated records, documents, databases, other electronic media, and associated papers shall become Government property and will remain in place upon contract termination or completion.

Records, documents, databases, other electronic media, and associated papers shall be available for Government review at all times.

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N 16 https://afcmra.hqda.pentagon.mil/ https://afcmra.hqda.pentagon.mil/

2.9.1. Maintain records resulting from processes in this document IAW AFMAN 33- 363, Management of Records, and dispose of them IAW AFI 33-364, Records Disposition – Procedures and Responsibilities and AF Records Disposition Schedule located at https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm. Contact supporting records managers as required. If requested by the Government, the Contractor shall provide the original record or a reproducible copy within 5 duty days of receipt of the request.

2.10. Aircraft Reporting. Monitor and report all aircraft gain/loss actions IAW AFI 16-402 with the Wing Aerospace Vehicle Distribution Office (AVDO).

2.11. RPA System Reporting. Report RPA system status IAW Appendix B.

2.12. Mission Essential Contractor Services. All Contractor services are considered mission essential IAW DFARs 252.237-7023 and 252.237-7024. Provide a Contingency Plan for all sites IAW Appendices B and I.

2.13. Incident Notification. Report mishaps, damage to Government property, and other significant incidents IAW local procedures and Appendix B. Report all security incidents immediately in writing to the Government CO, Program Manager (PM), and local Security Manager.

2.14. Deployment Reporting. At deployed locations, report reportable incidents as defined by and IAW DoDD 2311.01E.

2.15. Meetings.

2.15.1. Program Management Meetings. Attend up to 4 program management meetings in Contract Year 1, and up to 2 meetings in each subsequent Contract Year at the Government Program Office, or as directed by the Government. Attend Award Fee Review Boards (AFRB) as desired IAW Appendix F. Limit attendance to 3 people at all meetings and AFRBs without prior coordination with Government Program Office.

2.15.2. Customer Meetings. Attend meetings and briefings as required by the Government. Provide information and be prepared to discuss Contractor activities and their impact upon operations/logistics at any requested meeting/briefing. Provide information in support of meetings and briefings in the format requested by the Government.

2.15.3. Type and Frequency. The following meetings and briefings are the minimum requirements the Contractor is expected to prepare for, attend, and participate in during the course of this contract at each location/installation:

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https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm

Type Frequency

Aircrew Briefings As Required Post-flight Debrief As Required Maintenance or Operations Group Stand-Up Daily Wing Stand-Up As Required Maintenance Group Production Meeting Daily Unit Scheduling Meeting Weekly Maintenance Group Scheduling Meeting Weekly Operations Group Scheduling Meeting Weekly Health of Fleet Meeting Monthly Intermediate Repair Enhancement Program Monthly Time Compliance Technical Order Meetings (TCTO) As Required Wing Weapons Manager Monthly Munitions Scheduling Meeting Weekly Data Integrity Team Weekly Maintenance Standardization and Evaluation Program Monthly RQ-4 Global Fleet Management (NDI) Teleconference Weekly

2.16. Information Management.

2.16.1. Master Reference Library. Establish and maintain a master library containing copies of, or electronic access to, all contractor-prepared or acquired T.O.s, publications, manuals, and other information. Establish and implement a method of controlling master library items. Establish and maintain a current list of all items in the master library. AF publications are located at http://www.e-publishing.af.mil.

2.16.2. Records Custodian. Designate a primary and alternate records custodian representative at each site. Integrate documents into the USAF file plan program.

2.16.3. Technical Publications Function. Establish and maintain a Technical Order Distribution Account (TODA) function under the host base or owning unit (as determined by local requirements) Technical Order Distribution Office (TODO).

Maintain technical publications sufficient to support deployments.

2.17. Quality Management System (QMS). Develop, document, implement, maintain, and continuously improve a comprehensive, higher-level QMS ensuring compliance with all requirements of this PWS and Appendix G, Quality Management System. The Contractor shall use and comply with the most current version of AS9100 or AS9110 QMS requirements. In accordance with Appendix B, the Contractor shall provide a monthly summary report to the Government PM and ACC Acquisition Management Integration Center (AMIC) DRQA showing Contractor status in meeting both internal and external metrics. This report is due no later than (NLT) the 7th business day following the last calendar day of previous month.

2.18. Performance Evaluation. Contractor performance is subject to surveillance by a Government Contracting Officer Representative(s) (COR) to ensure compliance with PWS.

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http://www.e-publishing.af.mil/

2.18.1. COR/CO Access. Allow COR/CO access to all work areas and data, provide support, and do not interfere with the COR and other designated personnel in the performance of their official duties. Permit the COR/CO, or authorized representative, access to all records, data, and facilities used in the performance of the contracted services. Access shall be provided as soon as possible. Time sensitive access to critical information or facilities will be provided immediately. Allow unescorted access to appropriately cleared personnel assigned to evaluate those areas for controlled and restricted areas.

2.18.2. Non-Conformance. Take immediate corrective action for all non-conformances identified during Government surveillance.

2.18.3. Audit Reports/Corrective Action Request (CAR). Upon receipt of an audit report and/or CAR, complete applicable sections of the CAR (or automated equivalent) and return it to the CO within time constraints issued by the CO. At a minimum, provide:

• Action taken to fix the problem (correction)

• Root cause analysis of the problem

• Corrective action on the root cause of the problem

• Action(s) taken to prevent recurrence to include the follow-up plan (how and when)

• Action(s) required by the Contractor’s Quality Plan

• All supporting evidence to support actions taken such as updated manuals, instructions, procedures, etc.

2.19. Performance Evaluation Meetings, Conferences, and Workshops. Meet with the CO, COR, and other Government personnel, on a periodic basis or as deemed necessary. The contractor may request a meeting with the CO when they believe such a meeting is necessary.

The Government may require meeting with the Contractor to discuss compliance, performance improvement, quality strategic planning, teamwork, and training opportunities.

The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the Contractor’s QMS efforts and the Government’s Quality Assurance function focusing on improved performance through teamwork. Explore and implement DoD and industry best practices and quality tools/methods.

2.20. Visitor Support. Support visits by dignitaries, inspection teams, depot teams and other groups as directed by the Government. Position and remove static display aircraft for special purpose use as directed by the Government. Comply with all safety and munitions directives as applicable for all special use and static display aircraft.

2.21. Deployments. Support deployed locations to meet mission requirements based on Combat Line requirements, number of aircraft assigned, assigned equipment, and site unique requirements. Operations at deployed locations shall provide 24 hours/7 day coverage.

Submit personnel Letters of Authorization (LOA) (contractor TDY order equivalent) through the Synchronized Personnel Operational Tracking (SPOT) system to ACC AMIC for processing not earlier than 14 days prior to scheduled travel dates. All personnel shall complete chemical warfare training prior to deployment, if applicable. All contractor personnel shall be on site to perform task order requirements NLT 45 days after the Government CO issues a deployment task order. Deployments shall be based on minimum average 90 day rotations. See Appendix I for deployment specific requirements and Appendix D for references to the requirements listed below. The main operating bases (MOB) for RQ- 4 contractor maintenance are OCONUS. There is a deployment requirement from these OCONUS bases. The contactor will be responsible to deploy and support the ATO from deployed locations within 45 days of notification. The Contractor must be prepared to support simultaneous 24/7 operations from the MOBs and the deployed location.

2.21.1. Comply with all host and enroute country entry, exit, and work permit requirements. These requirements are cost reimbursable exclusive of fee.

2.21.2. Comply with Unified Combatant Command (CENTCOM, AFRICOM, PACOM, etc.) contractor deployment requirements.

2.21.3. Comply with Joint Theater Support Contracting Command guidance found on CENTCOM’s website, http://www2.centcom.mil/sites/contracts/Pages/Default.aspx.

2.21.4. Comply with all local unit business registration requirements.

2.21.5. Use the lowest total cost air travel route between CONUS locations and the applicable Joint Reception Center (JRC), or deployed location for personnel not required to process through a JRC. Travel to support deployments is cost reimbursable exclusive of fee.

2.21.6. Provide a list of Contractor personnel who travel via military or Government-provided contractor airlift IAW Appendix B. Do not pay invoices received from Air Mobility Command for contractor travel on military or Government-provided contractor airlift directly. Forward any invoices received from the Government directly to the Government Program Office for payment.

2.21.7. Maintain capability to support 3 additional combat lines for 120 days at existing MQ-1 and MQ-9 sites supported by this contract. Personnel are to be on site supporting the additional combat lines NLT 30 days after notification by the CO. The Government may exercise this capability up to 3 times during each contract year.

2.22. Program Management Information System (PMIS). Provide remote system access to computerized PMIS to Government-authorized users and provide training on how to access and retrieve data through a Contractor website. Coordinate with the Government on the

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http://www2.centcom.mil/sites/contracts/Pages/Default.aspx content and format of the data. All data shall be accurate and updated within 24 hours of occurrence (unless otherwise specified), and all data shall be maintained for the life of the contract. The Government shall retain ownership of all records generated in the performance of this contract, and the data shall be provided to the Government, in a format then-specified, upon request, and at the end of the contract. The Contractor shall populate the system with all open work orders and requisitions no later than 30 days after contract start. The Government will provide this data at transition and update this data at contract start.

2.22.1. Provide access to all reports, Contractor Operating Instructions, checklists, quality control/quality assurance documentation (QMS, audit schedule, audit checklist/reports), training records, official CO letters, trip reports, meeting minutes, reports, Contractor Key Personnel Contact List with phone numbers, and official Contractor Program Management Office (PMO) letters.

2.22.2. O&M Management Information. Provide access to metrics/Key Performance Indicators (KPI). The system shall support ad-hoc queries executed by the Government, providing details or summaries of maintenance and logistics activities.

2.22.3. Reports. All reports, unless otherwise directed, shall be in an electronic editable format compatible with Microsoft Office. All reports shall be posted to the PMIS IAW Appendix B of this document unless otherwise directed and are part of the firm fixed-price portion of the contract.

2.22.4.

2.22.4.1. Make all current and archived/historical reports available in the PMIS, and also provide via other means as directed in Appendix B or if directed to do so by the Government Program Office or Contracting Officer. The Contractor shall notify those on the distribution list in Appendix B via e-mail when a new report is posted to the PMIS. The Contractor shall incorporate appropriate security measures so that only authorized recipients have access to the reports.

2.22.5. Compatibility. Use software compatible with the USAF standard (subject to change), currently Microsoft Office unless otherwise directed. All Contractor data exchange shall be via electronic means, unless prior CO approval or direction is received for hard copy transmission. The Government will consider any cost-effective proposals submitted by the Contractor detailing alternative and supplemental methods of data interchange.

2.23. Metrics. Maintain and analyze metrics for assigned RPA and LRE metrics, and continually explore opportunities for process improvements and root cause analysis. Provide the Government access to the metrics via PMIS.

3.0. OPERATIONS

3.1. Operations Support. The Contractor shall provide personnel to fulfill deployed MQ- 1/MQ-9 LRE aircrew requirements.

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3.1.1. Contract pilots and sensor operators shall fill LRE positions for MQ-1 and MQ- 9 aircraft at multiple OCONUS bases, at an Operational Tempo (OPSTEMPO) of up to 7 days per week, 12 hours per day per crew.

3.1.2. OCONUS MQ-1/MQ-9 LRE operations will at a minimum include aircraft preflight (to include weapons), ground operations, launch, boresight, system checks, Remote Split Operations (RSO) handoff, RSO recovery, landing with weapons still on board, brief and debrief as a crew, and provide maintenance debrief post landing.

3.1.3. Contract aircrews will normally make up no more than 50% of the required LRE crews at any location.

3.1.4. The USAF LRE Squadron Commander (Sq/CC) or Detachment Commander (DETCO) shall have operational control (OPCON) of all Contractor LRE aircrews, to include the aircrew composition, assignment of additional duties (see paragraph 3.2.7), flying shift, and schedule. Administrative control of Contractor personnel will be maintained by AMIC who will be the interface between Contractor personnel and commanders should the need arise for contract responsibility or clarification.

3.1.4.1. Contract LRE crew members may fly aircraft with an all Contractor crew or mixed crews with either a USAF pilot and contract sensor or a contract pilot and USAF sensor.

3.1.4.2. Pilots and sensor operators shall be scheduled by the LRE operations officer (or applicable Government authority) and shall coordinate their activities with the LRE Sq/CC or DETCO.

3.1.5. Contractor pilots and sensor operators are not combatants and shall not engage in any armed conflict. Contractor pilots and sensor operators may launch and recover aircraft with weapons but shall not employ MQ-1 or MQ-9 weapons systems. Any aircrew in which Contractor personnel is a member is limited to conducting LRE mission sorties only.

3.1.5.1. Any aircrew in which a Contractor is a member shall not jettison any weapons.

3.1.5.2. Any aircrew in which a Contractor is a member shall not operate any foreign Government’s aircraft.

3.1.5.3. Any aircrew in which a Contractor is a member shall not perform any local or base area defense or Intelligence, Surveillance, and Reconnaissance (ISR), and will not be involved in any capacity of the “kill chain.” Contractors are prohibited to engage in kinetic operations, not only from the aircraft being operated, but also includes any form of coordination with other assets capable of employing weapons or lasers.

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3.1.5.4. Should a situation arise where weapons or laser employment is required to support a tactical objective, the contractors will immediately call for a USAF crew member relief. The Contractors will not remain in the cockpit, observe any weapons employment, nor assist in any capacity throughout the weapons or laser employment.

3.1.6. MTS Laser employment

3.1.6.1. Mixed Contractor and active duty (AD) crews, or Contractor-only crews shall not employ weapons or the combat laser under any circumstances unless to boresight the laser. Any aircrew in which a Contractor is a member of shall not employ targeting systems (e.g. laser designators, radar trackers, etc.) against personnel, structures or property where hostile intent may be interpreted.

3.1.6.2. Boresighting the laser using established technical order and local LRE procedures is allowable and will be performed on every flight, regardless of crew composition, prior to handover to the MCE. In the event of a missed weapons employment or laser fault during the MCE mission, an additional boresight may be required by DETCOs or maintenance personnel to check laser boresight calibration or for maintenance troubleshooting purposes.

3.2. Aircrew Training, Qualifications, and Expectations

3.2.1. Pilots and Sensor Operators. The Contractor shall provide personnel with at least a Secret security clearance and all personnel shall be current and qualified MQ-9 or MQ-1 pilots or sensor operators for MCE operations prior to entering Launch & Recovery training.

3.2.1.1. Licensing. Contract Pilots shall possess any of the following:

• Prior USAF pilot training (Specialized Undergraduate Pilot Training)

• Initial Formal Training Upgrade (IFTU) training in the MQ-1 or MQ- 9 via the 18X pipeline

• The following FAA license/endorsements: Private pilot license, instrument flight rating, commercial rating, complex aircraft (for retractable landing gear and controllable pitch propeller) and high performance airplane (over 200 horsepower) as defined by the Electronic Code of Federal Regulations (eCFR), Title 14, Vol 1, Chapter I, Subpart A, §61.31, 2.(e), Subpart B, §61.1 Applicability and definitions (iii), §61.65, and Subpart F, §61.121 - §§61.135-61.141.

3.2.1.2. Contract crews will be current and qualified in the platform (MQ-1 or MQ-9) that they will support. Contractors must have an AF Form 8

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equivalent documentation proving current and qualified as a Mission Crew Element (MCE) with a minimum Basic Mission Capable (BMC) qualification. The Government will not provide MCE currency or qualification training.

3.2.1.2.1. Currency requirements – will be IAW ACC Ready

Aircrew Program tasking and AFI 11-2MQ-1&9V1 requirements.

3.2.1.3. Contractor personnel shall not be dual qualified as pilot and sensor operator.

3.2.2. If not currently LRE qualified, the Government shall train contract LRE crews via LRE Initial Qualification Training (IQT) at the 11th RS to ensure they are qualified as either a Launch and Recovery Pilot or Sensor Operator, to include skills required to fly integrated with USAF LRE crews.

3.2.2.1. Contractors will complete the ACC MQ-1 or MQ-9 Launch and Recovery Qualification and Requalification Training Course approved syllabus as required. Training standards will be equivalent to USAF training standards.

3.2.2.2. LRE training will complete with a qualification check-ride, administered by a USAF evaluator to ensure the Contractor meets USAF MQ-1 or MQ-9 LRE standards. Contractors will be expected to meet and maintain qualification standards per AFI 11-2MQ-1&9 series and shall be evaluated annually through the AFI-defined check ride cycle.

3.2.3. Any specialized training, to include aircraft modifications beyond the basic configuration, will be provided during qualification training or on site at the LRE deployed locations by qualified or certified USAF crews identified by the LRE Sq/CC or DETCO.

3.2.4. While deployed supporting LRE requirements, Contractor crews will maintain qualifications and currency at the deployed locations. Resources and equipment for qualification, training, and currency will be provided by the USAF to increase or sustain aircrew availability for the LRE support effort. Any and all training events shall be conducted in accordance with the USAF Flight Operations Procedures (FOPs), Ground Operating Procedures (GOPs), Standard Operating Procedures (SOPs), and applicable training syllabus or materials.

3.2.4.1. Crews shall arrive in theater with no fewer than 20 days remaining on their currency expiration. Since not every LR deployed location will contain an instructor, it is critical crews arrive current in all launch procedures, gaining, losing, takeoff and landing currencies.

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3.2.5. Local Area Orientation (LAO) training is a requirement that is determined by the local LRE Sq/CC and is required to fly LRE operations unsupervised. Upon certification, and depending on local SOP’s, the Contractor crews may be called upon to train new crews in LAO.

3.2.5.1. Contractor will not provide deployed local area orientation or spin up training for new crew members (AD or Contractor) without LRE Sq/CC or DETCO approval. If authorized, Contractors may provide spin up training for new crews based on approved USAF AFIs, T.O.s, Flight Crew Information Files (FCIFs), and local LRE SOPs.

3.2.6. Contractor pilots and sensor operators shall provide safe and orderly operation of aircraft for test, ground operations, launch and recovery flight operation IAW with USAF SOPs, current applicable technical orders, local system custodian SOPs, and Flight Crew Information Files (FCIF) as well as local air traffic control (ATC), flight test, and appropriate FAA/ICAO procedures. While acting as the designated Pilot in Command (PIC), the responsibility of the Contractor pilot to safely and orderly operate the aircraft may not be delegated or altered.

3.2.6.1. SOPs are determined by the host nation countries and MAJCOM authorities who govern MQ-1 and MQ-9 aircraft operations. Crews will follow International Civil Aviation Organization (ICAO) rules and local ATC directives.

3.2.7. Additional duties. The Contractor shall perform the following additional duties as required. Additional duties are assigned by the LRE Sq/CC or DETCO.

3.2.7.1. Scheduling. The scheduler will be responsible for posting and notifying crews of their assigned flight duty period. They will balance events so LRE members are sharing the work load (as approved by the Sq/CC or DETCO). If there are flying currency requirements identified by the training shop, they will work to move crews requiring recurrencies to the applicable shifts. Scheduler may have to adjust the flight duty period to coincide with training, schedule changes, weather shifts, heat windows, and any other launch and recovery activity.

3.2.7.2. Operations Support Desk. Coordinate short-notice or emergency operational schedule changes with the Combined Air Operations Center (CAOC) RPA Liaison Officer (LNO), maintenance representatives, and the DETCO as required. Operational schedule changes may be required for commander-directed sorties (surge) lines, aircraft return-to-base (RTB) requirements, Duty Not Including Flying (DNIF) situations, weather recalls, or other operational factors. Contractor shall not make any personnel scheduling changes without prior DETCO approval.

3.2.7.3. Standardization and Evaluation (Stan/Eval). Members will assist checking Squadron Aviation Resource Management (SARM) currencies, DRAFT 16 qualifications, update pubs, checklists, post changes, monitor reach back systems for changes (432 WG, AFCENT, and USAFE CCV notification systems), FCIF’s, Operational Review File (ORF’s), NOTAMS, and any other governing document status and changes used in day to day LRE operations.

3.2.7.4. Training. Verify LRE and Combat Mission Ready (CMR) currencies of all LRE crew members using local SARM products, train and track LAO qualifications, produce letter of X’s for crew. Create/modify/revise syllabus for Ops supervisor/manager, LAO, and any other program requested by the Sq/CC or DETCO.

3.2.7.5. Safety. Members will assist with tracking emergency procedures (EP) trends, monthly/quarterly safety awards, and Bird/Wildlife Aircraft Strike Hazard and Hazardous Air Traffic Report programs. They will fill out and file incident worksheets for reportable mishap based on local and MAJCOM guidance. Parent unit safety inspections will be supported and complied with as required.

3.2.7.6. Building, Facilities, and Vehicle Custodian. Members will handle vehicle registration, initial training for flight line drivers training and controlled moving areas (CMA). Serve as the liaison between the LRE squadron and Civil Engineering (CE), motor pool, or local maintenance.

3.3. Typical Aircrew Duty Day

3.3.1. The daily responsibilities will be broken down into a 24 hour cycle. The first 12 hours will be where the crew is afforded 8 hours of uninterrupted sleep and no flying duties can occur, except where listed in AFI 11-202V3 or theater waivers. The second 12 hours will begin their crew duty day.

3.3.2. Crew Rest. Will occur first before any flight duties can take place. Aircrews will not perform flight duties until the crew rest requirements per AFI 11-202V3 have been met. Crews will adhere to the restrictions as outlined in AFI 11-202V3 which includes but not limited to:

3.3.2.1. While in crew rest, crews will not use any medication or dietary supplements outside of items approved per AFI 48-123.

3.3.2.2. Crews may not perform duties within 24 hours of compressed gas diving, within 72 hours of donating blood, within 12 hours of consuming alcohol or while impaired of its after effects.

3.3.3. Alert. Once rested, aircrew are considered to be in alert status. This can occur either by traveling into the ops building, or maintaining alert posture by being on-call to recover inbound aircraft, or to cover ops duties for other LRE crews recovering DRAFT 16 emergency aircraft, as applicable. The specific roles of the individual on alert, or reporting for work will be dictated by the LRE Sq/CC or DETCO.

3.3.4. Reporting for duty. LRE contractor crews will report for duty, at the direction of the LRE Sq/CC or DETCO, and perform day to day duties in concert with active duty crews. These duties include:

3.3.4.1. Show to, and open if applicable, ops building.

3.3.5. Accomplish Mission Pre-brief. Includes but not limited to reviewing weather, review aircraft and GCS forms, NOTAMS, Takeoff and Landing (TOLD), Skynet, Wing Operations Center (WOC) updates, Flight Plan, and any local SOP.

3.3.6. Pre-Launch Duties. Responsibilities will include contacting maintenance with launch timeframe, according to local schedule SOP timeline, verifying tail numbers aircraft status, fuel loads, weapons loads, and any other pertinent data prior to initiating launch checklists. Any deviations of aircraft status impacting on-time takeoffs will be immediately shared with the affected MCE squadron, MX, the RPA CAOC LNO, and LRE ops supervisor, as applicable.

3.3.6.1. Launch checklists. IAW the aircraft-specific USAF series flight manual MQ-1/MQ-9 TO checklists, beginning with “Before Exterior Inspection” inspection and ending with “Losing Handover – After Handover” checklists.

3.3.7. Post Flight De-brief. Includes, but not limited to, Technical Assistance Requests (TARs), AF Form 781s, Skynet event entries, maintenance write-ups, mIRC messages, and local SOP’s established by the LRE Sq/CC or DETCO.

3.3.8. Emergency Standby. Upon termination of actual launch and recovery flights, but before the termination of 12 hour crew duty day, LRE crews will be on emergency standby to recover non-scheduled aircraft that RTB for non-standard reasons to include, but not limited to, weather recalls, aircraft surge lines, and other issues.

3.3.9. Upon completion of 12 hour day, or flight duties as determined by local procedures, crews will re-enter crew rest. Crew rest status will be followed IAW AFI 11-202V3 or MDS specific regulations, or AOR Special Instructions (SPINS).

4.0. MAINTENANCE

4.1. Maintenance Support. Perform only organizational-level (O-level) maintenance.

Perform all maintenance, repairs, or modifications IAW applicable publications listed in Appendices C and D, and authorized depot-level directives. Provide organizational-level maintenance support for Government-directed test plans, including verification and validation of procedures as required. Perform validation and verification for organizational-level TCTOs as required. Contractor personnel performing O&M activities within classified areas shall comply with all Government security directives and requirements.

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4.1.1. Deployment Support. Provide planning support for new deployed sites and existing deployed sites to be redeployed. Provide deployment, bed down, tear down, and redeployment support for aircraft, equipment, and Contractor personnel.

4.2. Equipment Maintenance. Provide personnel, expertise, and services necessary to troubleshoot, maintain and repair all aircraft, C4ISR, and support equipment. Accomplish maintenance IAW applicable publications listed in Appendices C and D.

4.3. Aircraft. Perform organizational-level maintenance tasks, including but not limited to, servicing, pre-, thru-, and post-flight inspections, launch and recovery activities, weapons loading and unloading, munitions build-up, scheduled periodic inspections, post-maintenance checks and verification, troubleshooting, scheduled and unscheduled maintenance, and configuration control to the level described in the applicable T.O.s. Implement approved organizational-level modifications or upgrades to aircraft systems.

4.3.1. Crash Recovery. Support crash recovery operations as directed by on-scene commander. Perform crash recovery duties on-base as required at CONUS and OCONUS locations. Contractor shall not perform crash recovery services off-base at CONUS or OCONUS locations without prior written approval from the Government PM or CO.

4.3.1.1. At RQ-4 locations, Contractor may be the on-scene commander at Sigonella and be required to assist U. S. Government representatives coordinate recovery operations with host nation representatives or coordinate directly with other U.S. Government agencies

4.3.2. Aircraft Mishap Notification. Notify the Government Program Office within 2 hours of a Class A, B, or C mishap via NIPRNET or SIPRNET as required. Submit Class D and E mishap reports within 3 day. Include known information identifying, at a minimum, MDS, tail number, last maintenance performed, length of flight, circumstances, and approximate length of flight. State factual information only.

4.3.3. MQ-1/MQ-9 Composite Repair. Perform O-level composite repair IAW applicable T.O.s and authorized depot-level directives on MQ-1 and MQ-9 aircraft.

4.3.4. MQ-1/MQ-9 Nondestructive Inspection (NDI). Perform nondestructive inspections as required IAW applicable T.O.s and authorized depot-level directives as required on MQ-1/MQ-9 aircraft only.

4.3.5. Fuel Systems Maintenance. Perform fuels system maintenance as required.

For purposes of this PWS, aircraft fuels system maintenance is considered organizational-level (i.e. not backshop) maintenance.

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4.3.6. Emergency Services Training. Provide up to 3 hours of MQ-1, MQ-9, or RQ- 4 familiarization training per calendar quarter to Government emergency services personnel (Fire Dept., etc.) at each deployed site.

4.4. Aircraft Impoundment. Comply with aircraft impoundment procedures IAW AFI 21- 101 and local procedures.

4.5. Additional Maintenance Requirements. Comply with additional O-level maintenance requirements and programs IAW AFI 21-101 and Appendices C and D.

4.6. Maintenance Certifications. Special Certification Roster (SCR). Develop, maintain and present an SCR program to identify those Contractor employees trained and certified to complete critical tasks. Keep the certification lists of authorized personnel to a minimum consistent with requirements and immediately notify the COR and Government Program Office of any changes. All certification documentation will be maintained in an electronic data file and be available for review at Government request. Ensure the SCR is reviewed quarterly by appropriate work center supervisors to verify that all entries are current and accurate, and prerequisites including applicable training, testing, evaluation, or other requirements for task certification have been completed. The Contractor’s SCR shall be reviewed and signed by the Contractor Program Manager (no delegation is authorized). The Contractor Site Lead will ensure the Government CORs have a current copy of the SCR. At a minimum the SCR tracked items shall include:

• All Systems Red-X (no egress/welding/munitions)

• Exceptional Release (ER)

• Red-X Down Grade (Shall be used only when specifically authorized by the applicable Maintenance Group Commander)

• All Systems In Process Inspection (IPI) (no egress, welding, munitions)

• Installed Engine Run Certifier

• Aircraft Inlet/Intake/Exhaust Certifying Official

• Flexible Borescope Certifying Official

• Engine Blade Blending Certifying Official

• Red-X By Specialty

• In-Process Inspection (IPI) By Specialty

• MDS-specific Installed Engine Run

• Engine Blade Blending

• Aircraft Inlet/Intake/Exhaust Certification

• Engine Flexible Borescope Inspection

• Weight and Balance Certified/Clear Red X

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• Impoundment Authority

• Cannibalization (CANN) Authority

• CDDAR Team Chief (RQ-4 Only)

• Weapons Task Qualification Manager

• Weapons Task Qualification Crew

• Clear Red-X When Lost Tool/Item Cannot Be Found

• Test, Measurement, & Diagnostic Equipment (TMDE) Calibration Limitation Approval

• Mission Impaired Capability Awaiting Parts (MICAP) Approval

4.6.1. Comply with all required IPI and Key Task Listing (KTL) requirements.

4.7. Depot and Contracted Field Teams (CFT). Support depot and contracted field teams as required for depot-level TCTO modifications/aircraft maintenance.

4.8. Ground Control Station (GCS). Provide organizational-level maintenance support for all assigned MQ-1/MQ-9 GCSs, subsystems, ancillary equipment and Ground Data Terminals (GDT) and RQ-4 LRE/GCSs, Tactical Common Data Link (TCDL), and UHF Line of Sight Antennas. Perform all pre-, thru-, and post-flight inspections, launch and recovery activities scheduled and unscheduled maintenance IAW applicable T.O.s in Appendix D. Operate and maintain GDT systems, including units located on Government communications towers.

Provide technical solutions to integrate Government requests and TCTOs. Operate and maintain all C4ISR systems and infrastructure interfacing or supporting GCS operations within established demarcation points listed in Appendix K. System shall meet or exceed published Mission Capable Rates IAW Appendix H.

4.8.1. Maintenance Response Time. Maintain a maximum two minute response time for all MQ-1/MQ-9 GCS outages for assigned Remote Split Operations (RSO).

4.8.2. Medium Altitude Long Endurance Tactical (MALET)-Joint Technology Center/Systems Integration Lab (JSIL) Aircrew Training Device (M-JATD).

Provide O-level maintenance support for M-JATD operations as required. M-JATD support is strictly on an “as able” basis and will be prioritized below all operational mission requirements as well as scheduled and unscheduled maintenance requirements.

The host unit will provide initial system installation and comply with all M-JATD scheduled preventive Maintenance and Information Assurance (Patch and Anti-virus update) requirements.

4.9. MQ-1/MQ-9 SATCOM Earth Terminal Sub-System (SETSS). Provide organizational level O&M support for assigned mobile satellite earth terminals, subsystems, ancillary equipment and supporting C4ISR systems within established demarcation points listed in Appendix K. Maintain and relocate mobile satellite earth terminals and transportation

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platforms, components, and assemblies. Maintain, troubleshoot, and repair all earth terminal systems and equipment IAW applicable publications, directives, guidance and T.O.s listed in Appendix D. Provide solutions to integrate Government requests and TCTOs to upgrade satellite earth terminals, subsystems, ancillary equipment and supporting C4ISR systems.

Systems shall meet or exceed published OR IAW Appendix H. Perform validation and verification for o-level TCTOs as required.

4.10. Maintenance Documentation. Make all required entries into Integrated Maintenance Data System (IMDS), RPA, and equipment forms. Provide representative and participate on the Data Integrity Team (DIT). Maintenance actions shall be documented IAW AFI 21-101 and T.O. 00-20-1.

4.10.1. Debrief. Perform mission debrief function following each sortie IAW AFI 21- 101, applicable supplements, and local directives using software and communications tools provided by the Government specifically for debrief function.

4.11. Plans, Scheduling, and Documentation. Perform Aircraft Maintenance Unit (AMU)-level plans, scheduling, and documentation functions IAW applicable directives and publications listed in Appendices C and D. Process, document, and ensure timely completion of applicable TCTO, one-time inspections (OTIs), modifications, and other special maintenance items as directed by the Government.

4.12. Maintenance…