DRAFT - RPA PWS.pdf

FA4890-10-R-0009

PERFORMANCE WORK STATEMENT

FOR

REMOTELY PILOTED AIRCRAFT (RPA) MAINTENANCE SUPPORT

CONUS and OCONUS Locations

TABLE OF CONTENTS

SECTION A

DESCRIPTION OF SERVICES

1.0 SCOPE OF WORK

1.1 Scope

2.0 PROGRAM MANAGEMENT

2.1 General Requirements

2.2 Uniforms

2.3 Drug Testing

2.4 Hours of Operation

2.5 Personnel Qualifications and Training

2.6 Listing of Employees

2.7 Contract Management

2.8 Financial Management

2.9 File Maintenance and Reporting

2.10 Aircraft Reporting

2.11 RPA System Reporting

2.12 Contingency Plan

2.13 Incident Notification

2.14 Deployment Reporting

2.15 Meetings

2.16 Metrics

2.17 Information Management

2.18 Quality Management System (QMS)

2.19 Performance Evaluation

2.20 Visitor Support

2.21 Host Nation Requirements

2.22 Deployments

2.23 Reports

3.0 OPERATIONS AND MAINTENANCE

3.1 Operations & Maintenance Support

3.2 Equipment Maintenance

3.3 Aircraft

3.4 Aircraft Impoundment

3.5 Aircraft Positioning

3.6 Additional Maintenance Requirements

3.7 Certifications

3.8 Contract Field Team (CFT)

3.9 Response Time

3.10 Ground Control Station (GCS)

3.11 Predator Primary Satellite Link/Tactical Field Team

3.12 Reachback Facilities

3.13 Circuit Support

3.14 Information Assurance Certification

3.15 Maintenance Documentation

3.16 Plans, Scheduling, and Documentation

3.17 Combat Air Patrol (CAP)

3.18 Divert Aircraft

3.19 Sortie and Support Requirements

3.20 Logistics Management

3.21 Property Control/Administration

3.22 Item Unique Item Identification

3.23 Transportation

3.24 AVGAS POL/Fuel

3.25 Aerospace Ground Equipment (AGE)

3.26 Aircraft Armament Systems

3.27 Munitions

4.0 MISSION SUPPORT

4.1 Facility Management

4.2 Communications Security (COMSEC)

4.3 Environmental, Safety, and Health Program

4.4 Security

SECTION B

SERVICES SUMMARY

1.0 SERVICES SUMMARY

1.0 Service Summary Narrative

1.1 Purpose

1.2 Components

1.3 Quality Assurance Surveillance Plan (QASP)

1.4 Right to Surveil

1.5 Services Summary Tables

SECTION C

GOVERNMENT FURNISHED PROPERTY AND SERVICES

1.0 GENERAL INFORMATION

2.0 GOVERNMENT FURNISHED PROPERTY

2.1 Measurement, Analysis and Improvement (MA&I)

2.2 Facilities

2.3 PMEL

2.4 T.O.s, Publications, Forms and Equipment Manuals

2.5 Vehicles

2.6 Petroleum, Oil, and Lubricant (POL)

3.0 PROGRAMS

3.1 Wing-Level Maintenance Functions

3.2 Weapons Certifications

3.3 Environmental

3.4 Security

3.5 Morale, Welfare, and Recreation (MWR)

4.0 OPERATIONS

4.1 OCONUS Deployment Preparation Assistance

4.2 Deployment Medical and Health Services

4.3 Mobility and Deployment Support

4.4 Back Shop Support

4.5 Host Base Maintenance Operations Squadron Functions

4.6 Crash Recovery

4.7 Test, Measurement, and Diagnostic Equipment Certification Stamps

5.0 CIVIL ENGINEERING

5.1 Utilities

5.2 Refuse Collection

5.3 Pest, Insect, and Rodent Control

5.4 Real Property Maintenance

5.5 Roads & Grounds: Ramp/Runway Sweeper Services

6.0 COMMUNICATIONS

6.1 Installation Distribution

6.2 Telephone Services

6.3 Electronic Mail Service /Local Area Network Connectivity

6.4 Land Mobile Radios (LMR)

6.5 Automated Data Processing

7.0 MEDICAL

8.0 TRAINING

9.0 MEALS AND LODGING

10.0 APO/FPA

11.0 CAC/ID CARD

12.0 COMMISSARY

13.0 EXCESS BAGGAGE

14.0 MILITARY BANKING

15.0 MILITARY ISSUED EQUIPMENT

16.0 MILITARY AIRLIFT

SECTION D

GENERAL INFORMATION

1.0 Transition Aircraft

2.0 Backorder Parts

3.0 Government Furnished Property

4.0 GFE Reporting/Documentation

5.0 Existing Conditions

6.0 Training

7.0 Transition/Phase In Plan

8.0 Phase-Out Plan

APPENDICIES

Appendix A Definitions, Abbreviations, and Acronyms

Appendix B Contract Data Requirements List

Appendix C AFI 21-101, 21-201, 21-200 Compliance Matrix

Appendix D Publications and Forms

Appendix E Government Furnished Equipment

Appendix F Quality Management System

Appendix G Incentive Fee Plan

Appendix H RPA Service Summary

Appendix I Special Requirements for Deployment Support

Appendix J Contractor Key Personnel-Qualifications

Appendix K C4ISR Demarcation Points

Appendix L PWS Addendum/Proposal Incorporation

Appendix M Certifications, Training and Qualifications

SECTION A

DESCRIPTION OF SERVICES

1.0 Scope Of Work

1.1 Scope: The primary objective of this contract is to provide a high level of organizational-level (O-level) maintenance support for MQ-1and MQ-9 Remotely Piloted Aircraft (RPA) and systems to sustain the combat and training capability at tasked locations worldwide. The contractor shall provide operations support as required by this Performance Work Statement

(PWS). The contract objective shall be fulfilled by providing qualified management and supervisory personnel at the contractor’s and customer’s facilities, qualified organizational maintenance personnel at Continental United States (CONUS) and Outside Continental United

States (OCONUS) locations, and a level of support for these personnel that shall allow them to accomplish the primary objective. Support shall include aircraft maintenance management, Aerospace Ground Equipment (AGE) and Ground Support Equipment (GSE) maintenance, supply support, Command, Control, Communications, Computer, Intelligence, Surveillance, and

Reconnaissance Systems (C4ISR), Quality Control, and ancillary support programs.

1.1.1 The contractor shall comply with the responsibilities and aircraft maintenance management philosophy and policy outlined in this PWS.

1.1.2 Throughout this PWS, certain paragraphs stipulate tasks and functions which shall be accomplished in accordance with (IAW) Air Force Instruction (AFI) 21-101 and as supplemented by the Air Combat Command (ACC).

1.1.3 The contractor is encouraged and expected to generate innovative approaches to efficiently and effectively accomplish contract tasks, functions, and requirements in a quality manner, at appropriate costs, and in a way which fosters pride and ownership in work performed.

1.1.4 The contractor shall accomplish planned sortie production and all maintenance actions as necessary to support the flying schedule and Air Tasking Orders (ATO). All maintenance shall be performed IAW applicable technical orders (T.O.s), publications, and local directives listed in Appendices C and D.

2.0 Program Management

2.1 General Requirements: Provide program management oversight for all work performed under this contract.

2.1.1 On-Site Management: Provide an on-site management and oversight function at all locations that serves as a single interface between the government and contractor.

During normal duty hours, the individual shall be available to meet with the government within one hour of notification, and aggressively pursue timely responsiveness to government requests. Exercise management and operational control for this contract and be responsible for contract performance IAW this PWS.

2.2 Uniforms: Contractors working on site at all government locations shall wear a standard uniform shirt, identifying them with this program unless otherwise directed by the government program office to meet local security requirements. See Appendix I for deployment specific requirements.

2.3 Drug Testing: Employees shall be subject to substance abuse testing at the direction of the government following any Class A, B, or C mishap, or at any other time the government deems necessary. Drug testing shall normally be conducted at military testing facilities, however, the

CO may direct testing be conducted at a commercial testing facility. Commercial testing facilities shall meet the requirements of Department of Defense Instruction (DoDI) 1010.16, Paragraph E1.11.

2.4 Hours of Operation: Operating hours established by the contractor shall be consistent with meeting the flying schedule or ATO as tasked by the MAJCOM sponsoring each location. Duty hours shall be scheduled around the flying schedule, including working mid-shifts, night shifts, and weekends. Weekend maintenance shall be required to support weekly flying schedule and to support scheduled surges, deployments, and exercises. Flying and maintenance schedule deviations shall be governed and recorded by the requirements in ACCI 21-165. The contractor shall have a plan to shelter aircraft / equipment in emergency situations such as extreme weather during normal duty and non-duty hours in government provided facilities.

2.5 Personnel Qualifications and Training: Select and employ qualified personnel in sufficient numbers to manage, supervise, and perform all tasks required by this PWS. Contractor personnel shall be properly trained, qualified, and certified when applicable. See Appendix I for deployment specific requirements.

2.6 Listing of Employees: Submit a report identifying all personnel working on site at government facilities IAW Paragraph 2.23.2. The list shall be validated and signed by the contractor’s Facility Security Officer (FSO).

2.7 Contract Management: The contractor is responsible for all program administration required to fulfill contract requirements. Provide all data, information, reports, and proposals including Contract Data Requirements List (CDRL) deliverables or contract requirements, to the government in electronic format compatible with Microsoft Office software, unless otherwise directed by the government. Develop and maintain a non-proprietary set of procedures, policies, and supplements that provide guidance and establish procedures for this contract.

2.8 Financial Management: Contractor shall provide detailed backup information that provides a clear/verifiable accounting trail for each CLIN. Example: contractor shall provide the labor charges for each CLIN broken down by name, hours worked, pay rate, etc. The labor shall be subtotaled along with any other charges applicable to that CLIN - airline tickets, visas, overhead charges, etc. - everything being charged to the contract. The bottom line total for a given CLIN needs to be traceable, directly back to the WAWF invoice. Five business days before submitting invoice into Wide Area Work Flow (WAWF), the Contractor shall provide the supporting documentation to the government program office for review and validation. After concurrence from the government, the contractor may submit invoices into WAWF. Provide a Financial

Management Report IAW Paragraph 2.23.1.

2.8.1 For Direct Labor: include a report from contractors approved accounting system that reconciles direct labor being billed to a timesheet or labor distribution report for hours and cost for the period being billed.

2.8.2 For Other Direct Costs (ODC): provide a report from contractors approved accounting system showing ODCs being billed for the period including detail line items as posted to the various general ledger expense accounts that reconciles to the billed amounts on the invoice.

2.9 File Maintenance and Reporting: Maintain files, reports, publication files, and control maintenance administrative procedures. All contractor-generated records, documents, databases, other electronic media, and associated papers shall become government property and will remain in place upon contract termination or completion. Records, documents, databases, other electronic media, and associated papers shall be available for government review at all times.

2.10 Aircraft Reporting: Monitor and report all aircraft gain/loss actions IAW AFI 16-402 with the Wing Aerospace Vehicle Distribution Office (AVDO).

2.11 RPA System Reporting: Report system status IAW Paragraph 2.24.3.

2.12 Contingency Plan: Provide a Contingency Plan for all sites IAW Appendix I and

Paragraph 2.23.4.

2.13 Incident Notification: Report mishap and security incidents, damage to government property, and other significant incidents IAW local procedures and IAW CDRL A0006.

2.14 Deployment Reporting: At deployed locations, report reportable incidents as defined by and IAW DoDD 2311.01E.

2.15 Meetings:

2.15.1 Program Management Meetings: In addition to the meetings described above, the contractor shall attend program management meetings and incentive fee reviews at the government program office, or as directed by the government. Program meetings shall include at least four meetings annually. The contractor shall support these and other meetings and conferences as directed by the government. The government will reimburse travel expenses IAW FAR 31, other than local (Creech/Nellis) travel, on a cost-reimbursable basis.

2.15.2 Customer Meetings: Attend meetings and briefings as required by the government. Provide information and be prepared to discuss contractor activities and their impact upon operations/logistics at any requested meeting/briefing. Provide information in support of meetings and briefings in the format requested by the government.

2.15.3 Type and Frequency: The following meetings and briefings are the minimum requirements the contractor is expected to attend, be prepared for, and participate in during the course of this contract at each installation.

Type Frequency

Maintenance Group Stand-Up Daily

Wing Stand-Up As Required

Maintenance Group Production Meeting Daily

Unit Scheduling Meeting Weekly

Maintenance Group Scheduling Meeting Weekly

Operations Group Scheduling Meeting Weekly

Health of Fleet Meeting Monthly

Intermediate Repair Enhancement Program Monthly

Time Compliance Technical Order Meetings (TCTO) As Required

Wing Weapons Manager Monthly

Munitions Scheduling Meeting Weekly

Data Integrity Team As Required

Maintenance Standardization and Evaluation Program As Required

2.16 Metrics: Develop, maintain, and analyze metrics for assigned RPA requirements, and continually explore opportunities for process improvements. Provide government access to the metrics and steps taken to exploit opportunities.

2.17 Information Management:

2.17.1 Master Reference Library: Establish and maintain a master library containing copies of, or electronic access to, all contractor-prepared or acquired T.O.s, publications, manuals, and other information. Establish and implement a method of controlling master library items. Establish and maintain a current list of all items in the master library. AF publications are located at (http://www.e-publishing.af.mil).

2.17.2 Customer Account Representative: Designate a primary and alternate publications customer account representative at each installation. Integrate documents into the USAF file plan program.

2.17.3 Technical Publications Function: Establish and maintain a Technical Order

Distribution Account (TODA) function under the host base Technical Order Distribution

Office (TODO). Maintain technical publications sufficient to support deployments.

2.18 Quality Management System (QMS): The contractor shall develop, document, implement, maintain, and continuously improve a comprehensive higher-level Quality

Management System that assures compliance with all requirements of this PWS. Utilize and http://www.e-publishing.af.mil/ comply with the most current version of American National Standards Institute

(ANSI)/International Organization for Standards (ISO)/American Society for Quality (ASQ)

9001 (currently 9001:2008) and Appendix F of this contract.

2.19 Performance Evaluation: Contractor performance outputs are subject to surveillance by a government Quality Assurance Evaluator (QAE) to ensure compliance with this PWS. At a minimum, the contractor shall:

2.19.1 Access: Allow QAEs access to work areas and data, provide support, and not interfere with the QAEs, state, federal, and other designated personnel in the performance of their official duties. The contractor shall permit the CO or authorized representative access to all records, data, and facilities used in the performance of the contracted services. Access shall be provided as soon as possible, but not to exceed one workday of the request. Notify the government program office immediately when outside agencies request access.

2.19.2 Non-conformances: Take immediate remedial and corrective actions for all non-conformances identified during government surveillance.

2.19.3 Corrective Action Request (CAR): Upon receipt of an audit report and/or CAR, the contractor shall complete applicable sections of the CAR (or automated equivalent) and return it to the CO within time constraints issued by the CO. At a minimum, provide corrective and preventive action plans that address why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

2.19.4 Performance Evaluation Meetings, Conferences, and Workshops: Meet with the

CO, QAE, and other government personnel, on a periodic basis or as deemed necessary.

The contractor may request a meeting with the CO when they believe such a meeting is necessary. The government may require meeting with the contractor to discuss compliance, performance improvement, quality strategic planning, teamwork, and training opportunities. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the contractor’s QMS efforts and the government’s Quality Assurance function focusing on improved performance through teamwork. Explore and implement DoD and industry best practices and quality tools/methods.

2.20 Visitor Support: Support visits by dignitaries, inspection teams, depot teams and other groups as directed by the government.

2.21 Host Nation Requirements: The contractor shall complete and submit Technical Expert

Status Accreditation (TESA) applications and paperwork for all assigned personnel at Reachback

Facilities in coordination with the government program office. The host government is the sole authority for final approval of TESA applications. The contractor shall be responsible for meeting all host nation personnel and labor requirements. ACC AMIC/PSC will be the liaison assisting the contractor with TESA applications. For additional information in regards to the

TESA process, please refer to the US Army Civilian Personnel Directorate Website located at http://www.per.hqusareur.army.mil/content/CPD/docper.html.

2.22 Deployments: Support deployed locations to meet mission requirements based on the number of Combat Air Patrols (CAP) requirements, number of aircraft assigned, assigned equipment, and site unique requirements. Submit personnel Letters of Authorization (e.g., contractor TDY order equivalent) through the Synchronized Personnel Operational Tracking system to ACC AMIC for processing not earlier than 14 days prior to scheduled travel dates. All personnel shall complete chemical warfare training prior to deployment, if applicable. All contractor personnel shall be on site and ready to execute site stand-up or transition requirements

NLT 45 days after the Government Contracting Officer issues a deployment task order.Deployments shall be based on minimum average 120 day rotations. See Appendix I for deployment specific requirements.

a. Comply with all host and enroute country entry, exit, and work permit requirements.

b. Comply with Unified Combatant Command (CENTCOM, AFRICOM, PACOM, etc.)

contractor deployment requirements

c. Comply with Joint Theater Support Contracting Command guidance found on

CENTCOM’s website (http://www2.centcom.mil/sites/contracts/Pages/Default.aspx).

d. Use the lowest cost air travel route between CONUS locations and the applicable Joint

Reception Center.

2.23 Reports: All reports shall be in an electronic editable format compatible with Microsoft

Office and delivered via the ACC AMIC LAN electronic mail system.

2.23.1 Cost Performance Report (CPR): Financial & Labor Report

See PWS Paragraphs 2.8

Receiving Office ACC AMIC/PMA

Proprietary information - further dissemination only as directed by ACC AMIC/PMAU or higher DoD authority.

All data shall reflect the same time period as the invoice submitted to WAWF. Submittal shall be no later than the 25th calendar day of each month.

Note:

Document financial information to reflect current and previous fiscal year (FY) contract cost data, projected funding requirements, and specific expenditures.

Report shall contain the following:

- Contract identification data

- Funding authorized to date

- Cumulative billings

- Actual cumulative costs to date

- Actual costs incurred since last reporting period

- Estimated costs through end of contract year http://www.per.hqusareur.army.mil/content/CPD/docper.html http://www2.centcom.mil/sites/contracts/Pages/Default.aspx

- Quarterly FY cost projections for each cost element

- Detailed listing of all costs by category to include supplies, equipment purchases

(computers, office furniture, clothing, etc.) and travel

- Contract Line Item Number (CLIN), description, cost

- Annual unfunded requirements

- Labor summary to include number of personnel and labor hours and cost billed;

labor summary shall be sorted and reported by location and CLIN.

Report shall be sent via NIPRNET.

2.23.2 Personnel Report: Key Personnel Manning Report

See PWS Paragraphs 2.6

Receiving Office ACC AMIC/PMAU

Distribution authorized to U.S. Government agencies and their contractors. Other requests for this document shall be referred to ACC AMIC/PMAU.

First submittal shall be 30 days prior to contract start, then updated and resubmitted weekly each Wednesday. Provide to local security manager as required. Information shall be current as of the date of submittal.

Note: Report shall include name, job title, last four of social security number, permanently assigned location, deployed location, and deployment start and end dates.

Report shall be organized by location.

2.23.3 Status Report: Daily RPA Status Report

See PWS Paragraph 2.12, 3.10

Receiving Office: ACC AMIC/PMA & PSC, ACC/A8Q; other organizations as directed by ACC/PMAU

Report shall be broken down by site and shall include:

- Aircraft configuration to include air handler serial number

- Status

- Breaks

- Daily sortie data to include number of CAPs, number of sorties, and flying hours

- Time to next 360 and 1080 hour inspections, and propeller change

- Spare engine availability by site

- Any MICAP parts on order, estimated delivery date, and document number

- TCTO information to include tail number and status

Distribution authorized to U.S. Government agencies and their contractors. Other requests for this document shall be referred to ACC AMIC/PMAU.

First submittal shall be at start of contract performance and updated daily thereafter.

Reports shall be submitted to ACC AMIC/PMAU, AMIC/PSC, ACC/A8Q personnel, and as required to fulfill local requirements as identified by the government program office to the contractor.

Report should be sent via NIPRNET. Deployed sites shall submit via SIPRNET.

2.23.4 Management Plan: Contingency Plan

See PWS Paragraph 2.12

ACC AMIC/PMA

The document will be accepted/rejected by the government within 30 working days after receipt. Contractor shall revise and resubmit the document within 10 working days after receipt unless otherwise directed by the CO.

Proprietary information, further dissemination only as directed by ACC AMIC/PMAU or higher DoD authority.

Contractor shall provide a contingency plan that provides reasonable assurance of maintaining operations at all site locations in the event of contingency or crisis conditions. Plan shall specifically address maintaining operations in the event of a labor strike. Plan shall include contractor's strategy to retain, and rotate site personnel as required to meet mission requirements in these conditions. Contractor's contingency plan shall be submitted within 7 days of contract start, with revisions submitted as required.

Report should be sent via NIPRNET.

2.23.5 Command Status Report: C4ISR Daily Maintenance Report

See PWS Paragraph 3.11-3.13

Receiving Office: ACC AMIC/PMA & PSC

Report equipment system/circuit outages, maintenance and status. As a minimum, provide the following information for all outages, scheduled and unscheduled maintenance: System/Equipment/Circuit ID/nomenclature, outage/maintenance narrative, Discrepancy, Estimated Time of Return to Operation (ETRO), maintenance start/stop date and times, corrective actions, status changes, date/time of outage/status change, Item(s) ordered (include part number), IMDS Job Control Number (JCN), Supply

Document number and Supply status. List all visitors to the site.

First submittal shall be the day contract performance begins and then submitted each day thereafter.

Report shall be submitted over SIPRNET

2.23.6 Command Status Report: C4ISR Monthly Summary Report

See PWS Paragraph 3.10-3.13

Or (%) shall be calculated IAW Appendix H of PWS.

Submittal shall be submitted by the fifth day of the month following the reporting period.

2.23.7 Technical Report - Study/Services: System Circuit Information Guide

See PWS Paragraph 3.11-3.13

Establish, maintain and update system circuit information guide for each Communication facility. Update and submit guide NLT 20 calendar days after any change. Guide shall include: system diagrams, circuit routing maps, circuit troubleshooting information, circuit restoral information and priority, circuit loss contingency plan, contact information, encryption settings, and associated C4I systems configurations to include circuit type specific profiles, timing configuration and sources. Include all Satellite terminal BaseBand information: All circuit configurations clearly indicating which values are in use (includes circuit type specific profiles and timing configuration and sources). Identify satellite link controllers, local and distant end user and points of contact for each individual distribution authorized to U.S. Government agencies and their contractors. Other requests for this document shall be referred to ACC AMIC/PMAU.

First submittal shall be 90 days after contract start date and then submitted as mission needs dictate, after any change to document or as directed by the Contracting Officer.

Report shall be submitted over NIPRNET.

2.23.7 Contractor Travel on Military Aircraft Report

Receiving Office ACC AMIC/PMAU

First submittal shall be 30 days after contract start date and monthly thereafter.

Report shall include traveler’s name, dates of travel, flight number, origin, and destination.

3.0 Operations and Maintenance (O&M)

3.1 O&M Support: Perform only organizational-level maintenance. Perform all maintenance, repairs, or modifications IAW applicable COTS publications, government directives, T.O.s, Operating Instructions (OIs), service manuals listed in Appendices C and D, and authorized depot-level directives. Provide organizational-level maintenance support for government-directed test plans, including verification and validation of procedures as required. Perform validation and verification for organizational-level TCTOs as required. Contractor personnel performing O&M activities within classified areas shall comply with all government security directives and requirements.

3.2 Equipment Maintenance: Provide personnel, expertise, and services necessary to troubleshoot, maintain and repair all aircraft, C4ISR, and support equipment. Maintenance shall be accomplished IAW applicable technical manuals and OIs listed in Appendices C and D.

3.3 Aircraft: Perform organizational-level maintenance tasks, including but not limited to, servicing, pre-, thru-, and post-flight inspections, launch and recovery activities, weapons loading and unloading, munitions build-up, scheduled periodic inspections, post-maintenance checks and verification, troubleshooting, scheduled and unscheduled maintenance to the level described in the applicable T.O.s. Provide technical solutions to integrate government requests to upgrade aircraft systems.

3.3.1 Crash Recovery: Perform crash recovery operations as directed by on-scene commander. Contractor shall perform crash recovery duties on-base as required at

CONUS and OCONUS locations. Contractor shall not perform crash recovery services off-base at CONUS or OCONUS locations without prior written approval from the government program manager or contracting officer.

3.3.2 Composite Repair: Perform O-level composite repair IAW applicable T.O.s and authorized depot-level directives.

3.3.3 Nondestructive Inspection (NDI): Perform nondestructive inspections as required

IAW applicable T.O.s and authorized depot-level directives.

3.4 Aircraft Impoundment: Comply with aircraft impoundment procedures IAW AFI 21-101, Chapter 9 and local procedures.

3.5 Aircraft Positioning: Position and remove aircraft for special purpose use as directed by the government. Comply with all safety and munitions directives as applicable for all special use and static display aircraft.

3.6 Additional Maintenance Requirements: Comply with additional O-level maintenance requirements and programs IAW AFI 21-101, Chapter 14.

3.7 Certifications: Special Certification Roster (SCR). The SCR is a management tool providing supervisors a clear and concise listing of personnel appointed to perform, evaluate, and/or inspect work of a critical nature. Normally, only maintenance requirements that have a definite potential for personnel injury or damage to equipment shall be included in the SCR.

Other tasks requiring special training or qualifications may be managed on the SCR. Develop, maintain and present a SCR program to identify those contractor employees trained and certified to complete critical tasks. Keep the certification lists of authorized personnel to a minimum consistent with requirements and immediately notify the QAE and government program office of any changes. All certification documentation will be maintained in an electronic data file and be available for review at government request. Ensure the SCR is reviewed quarterly by appropriate work center supervisors to verify that all entries are current and accurate, and prerequisites including applicable training, testing, evaluation, or other requirements for task certification have been completed. The contractor’s SCR shall be reviewed and signed by the

Contractor Program Manager (no delegation is authorized). The Contractor Site Lead will ensure the government QAEs have a current copy of the SCR. At a minimum the SCR tracked items shall include:

All Systems Red-X (no egress/welding/munitions)

* Red-X Down Grade (Shall be used only when specifically authorized by the applicable Maintenance Group Commander)

* Red-X By Specialty

* Red-X When Tool Cannot Be Found

* Exceptional Release (ER)

* Impoundment Authority

* All Systems In Process Inspection (IPI) (no egress)

* IPI By Specialty

* Mission Impaired Capability Awaiting Parts (MICAP) Approval

* CANN Authority

* Repeat/Recur

* Could Not Duplicate (CND)

* Installed Engine Run Certifier

* Installed Engine Run

* Not Reparable This Station (NRTS) and Serviceability Tag

* Condition Tags

* Weight and Balance

* Test, Measurement, & Diagnostic Equipment (TMDE) Calibration Limitation Approval

* Weapons Supervisory Postload Inspection

3.8 Depot and Contracted Field Teams (CFT): Support depot and contracted field teams as required for depot-level TCTO modifications/aircraft maintenance.

3.9 Response Time: Maintain a maximum two minute response time for all GCS outages for assigned Remote Split Operations (RSO) and an immediate response time for all reachback site outages.

3.10 Ground Control Station (GCS): Provide organizational-level O&M support for all assigned GCSs, subsystems, ancillary equipment and Ground Data Terminals (GDT). Perform all pre-, thru-, and post-flight inspections, launch and recovery activities scheduled and unscheduled maintenance to the level described in the applicable T.O.s as listed in Appendix D.

Operate and maintain GDT systems, including units located on government communications towers. Provide technical solutions to integrate government requests and TCTOs. Operate and maintain all C4ISR systems and infrastructure interfacing or supporting GCS operations within established demarcation points listed in Appendix K. Document all monthly maintenance activities for this system IAW Paragraph 2.23.6. Document all daily maintenance activity IAW

Paragraph 2.23.3. System shall meet or exceed published Operational Readiness Rates (OR) IAW

Appendix H.

3.11 Predator Primary SATCOM Link (PPSL)/Tactical Field Terminal (TFT)/Fixed Site

SATCOM Terminal (FSST)/SATCOM Earth Terminal Subsystem (SETTS): The contractor shall provide organizational level O&M support for all assigned mobile and fixed satellite earth terminals, subsystems, ancillary equipment and supporting C4ISR systems within established demarcation points listed in Appendix K. Maintain mobile satellite earth terminals transportation platform, components, and assemblies. Maintain, troubleshoot, and repair all earth terminal systems and equipment IAW applicable publications, directives, guidance and T.O.s listed in Appendix D. When directed by the CO, the contractor shall obtain and maintain any additional personnel, circuit, equipment or software certifications and or licenses required to establish and maintain continuous operations. Provide solutions to integrate government requests and TCTOs to upgrade satellite earth terminals, subsystems, ancillary equipment and supporting C4ISR systems. Document all daily maintenance activities for these systems IAW

Paragraph 2.23.5. Document all monthly maintenance activity IAW Paragraph 2.23.6. Establish and maintain a System Circuit Information Guide for all OCONUS Reachback/communication facilities IAW Paragraph 2.23.7. Systems shall meet or exceed published OR IAW Appendix H.

Perform validation and verification for organizational-level TCTOs as required.

3.12 Reachback Facilities: The Reachback facilities provide critical connectivity using satellite and networking resources as described in paragraphs 3.11 and 3.13. The Reachback sites, amount of resources and equipment, and number of CAPs supported are defined in Appendix N, Operational Requirements. Provide all personnel, materials, supervision, and other services necessary to support, operate, maintain, configure, and repair C4ISR systems, equipment, and circuits supporting RPA missions at OCONUS facilities within established demarcation points listed in Appendix K. Reachback sites require 24/7/365 on-site coverage. Operational direction shall be accepted for satellite earth terminal configurations from Forward Operation Locations

(FOL), Operation Centers/Cells, and AMIC. Maintain, troubleshoot, and repair all circuits/ equipment IAW applicable COTS publications, directives, T.O.s, OIs, and COTS service manuals. Perform operational checks to verify all equipment is serviceable and able to support mission requirements. Develop and accomplish preventative maintenance routines for commercial C4ISR systems IAW applicable commercial manuals and manufacturer’s guidance.

PMIs on Single Point of Failure equipment or system shall be approved by the Forward

Operation Locations (FOL) and Operation Centers/Cells using the Reachback site for command and control of aircraft. Maintain daily documentation of all maintenance activities performed on

C4ISR systems and circuits IAW Paragraph 2.23.5. Document all monthly maintenance activity IAW Paragraph 2.23.6. Systems shall meet or exceed published OR IAW Appendix H.

Personnel required to manage the COMSEC program and handle/load KEYMAT at the

Reachback site(s) shall require Top Secret (TS) clearance. TS-qualified personnel shall be onsite one hour prior to scheduled KEYMAT changes and one hour after. The contractor shall meet the mandated two-person integrity requirement IAW AFI 33-201 V2 for TS KEYMAT handling.

Refer to Appendix C Tab C5 for Reachback specific AFI 21-101 requirements.

3.12.1 The contractor shall support emerging technologies, to upgrade/increase Reachback capabilities, infrastructure, and mission at government direction. Support shall include planning assistance and implementation of approved modifications as directed by Operation

Centers/Cells and ACC AMIC/PMA/PSC.

3.12.2 Relocation: The contractor shall plan and support the relocation of the Reachback Site

Operations from currently occupied facilities to new facilities located on current installation as directed by the government. The contractor shall address, as part of the relocation plan, reutilization, disposition, and decommissioning of the equipment located in the previously occupied facility as approved by the government.

3.12.3 Technical Interchange: The contractor shall participate in technical interchange meetings as directed by government personnel/representatives for the purpose of discussing technology/services managed by the contractor under this PWS.

3.12.4 Emergency Generators and UPS: The contractor shall accomplish periodic checks and first responder actions to back-up generator and UPS equipment. All Reachback personnel shall be perform emergency generator start-up actions as required in response to commercial power outages.

3.13 Circuit Support: Monitor, troubleshoot, configure, repair, and modify all communications systems/equipment and Reachback circuitry supporting satellite earth terminal operations within established demarcation points listed in Appendix K. Install and maintain fiber optic cable jumpers to support equipment connectivity requirements. Work with outside entities to include

DISA and local host base circuit actions personnel to install new circuit connectivity as site growth requires. Maintain a circuit history folder consisting of Request for Service (RFS), Telecommunications Service Request (TSR), Telecommunications Service Order (TSO), and change TSO paperwork. Notify the appropriate government entity when new circuits require new equipment purchases to support installation including routers, switches, and fiber or electrical cables. Document and report all barriers to completing new circuit installation.

Operate and maintain all Remote Split Operations (RSO), including the Asynchronous Transfer

Mode (ATM) network systems and circuits and cryptographic equipment. Document all daily maintenance activities for these systems IAW Paragraph 2.23.5. Document all monthly maintenance activity IAW Paragraph 2.23.6. Establish and maintain a System Circuit

Information Guide for all OCONUS Reachback/communications facilities IAW Paragraph

2.23.7. Systems shall meet or exceed published OR IAW Appendix H.

3.13.1 Coordinate and assist all troubleshooting efforts. Work with other entities or organizations as required to resolve circuit outages and modifications at lines of demarcation IAW Appendix K. The contractor shall immediately report irresolvable external connection problems to Forward Operation Locations (FOL), Operation

Centers/Cells, and ACC AMIC/PMA/PSC. Restore all circuit and system outages affecting OCONUS RPA missions. Response time to TS circuit outages shall be immediate.

3.13.2 ATM-to-IP migration: Assist in engineering changes and implementations of technology changeovers such as ATM equipment to IP; this may include hardware such as switches, routers, edge devices, and encryption equipment. Aid the government in creating and implementing a Reachback migration plan from ATM to IP which minimizes or eliminates mission down time. Coordinate any circuit or technology changes with all identified stake holders. Document equipment technology changes in comprehensive network diagrams using the Microsoft Visio software application. These diagrams must accurately reflect both the layer 1 network and subnet address for all ports and interfaces.

3.14 Information Assurance (IA) Certification for Reachback Personnel: Personnel at

Reachback sites shall be IA certified Technical Level II IAW Appendix M and that certification shall be maintained through the life of the contract. As directed by DoD 8570.01-M, 19 Dec 05, IA Workforce Improvement Program and Air Combat Command IA Certification Plan &

Implementation Guide, dated 1 May 09, Technical Level II: Requires assignment to perform IA technical support at the network environment. Individual will hold one of the following certifications: GIAC, GSEC, Security+, SCNP, or SSCP.

3.15 Maintenance Documentation: Make all required entries into IMDS, RPA, and Equipment

Forms. The contractor shall have a representative on the Data Integrity Team. Maintenance actions shall be documented IAW AFI 21-101, Chapter 7 and Chapter 14 and T.O. 00-20-1.

3.15.1 Debrief: Perform mission debrief function following each sortie IAW AFI

21-101 and local directives using software and communications tools provided by government specifically for debrief function.

3.16 Plans, Scheduling, and Documentation: Perform Aircraft Maintenance Unit (AMU)-level plans, scheduling, and documentation functions IAW applicable directives and publications listed in Appendices C and D. Accomplish applicable Time Compliance Technical Order

(TCTO), one-time inspections, modifications, and other special maintenance items as directed by the government.

3.17 Maintenance Management Analysis: Track, report, and analyze maintenance activities

IAW AFI 21-101, Para 6.2.6. Provide Monthly Logistics Indicators Report, RCS: ACC-LGP

(M) 9302 as required by ACCI 21-118. Provide similar products for supported units (deployed units, AFRES, ANG, etc.) as required. Provide additional data and reports to the government program office as requested. Coordinate activities with military analysis personnel as required to provide required Wing-level products.

3.18 Combat Air Patrol (CAP): The total effort (personnel, aircraft, equipment, etc.) required to generate and sustain a combat capable aircraft in the air, 24 hours a day, continuously as dictated by mission requirements. The government reserves the right to schedule a CAP as two separate operational sorties (Ex: Contractor launches one aircraft, recovers it 8 hours later, then launches second aircraft on different mission. Second sortie is considered part of the original

CAP). Contractor shall launch additional aircraft as required to support a CAP when original aircraft is unable to support mission requirements (Ex: maintenance abort, fuel/munitions, etc.)

3.18.1 Stand-Alone CAP: The first CAP at a given deployed location (Core maintenance/support package). The government shall assign up to 4 MQ-1 or MQ-9

RPAs as applicable, up to 2 GCSs, and up to 2 GDTs per stand-alone CAP.

3.18.2 Collocated CAP: All additional CAPs at a given deployed location after the stand-alone CAP. The government shall assign up to 4 MQ-1 or MQ-9 RPAs as applicable for each collocated CAP. Two additional GCSs & 2 GDTs may be assigned for every 6 additional collocated CAPs, after the first 5 collocated CAPs.

3.18.3 Commander Directed Sorties: Contractor shall support up to 2 sorties per day (in addition to the number of CAPs on contract) at the local commander’s direction. The number of commander directed sorties shall be limited to a maximum of 20 sorties in a

30 day rolling window at each deployed site. Any sortie performed under this section shall be deemed ineffective if the aircraft aborts for any maintenance malfunction during the first two hours of flight and the contractor shall launch a spare aircraft to replace the primary aircraft.

3.19 Divert Aircraft: The government may need to divert MQ-1 or MQ-9 aircraft to a base other than the originating base, due to an in-flight emergency, unforeseen maintenance problems, or unpredicted weather issues. The contractor shall recover, service aircraft, upload/download weapons, perform required maintenance, and launch these aircraft. Since the additional workload may exceed the normal contracted level-of-effort at the divert site, the contractor shall coordinate with local military leadership at the divert site to determine contractor capabilities, operational priorities and build a mutually agreeable plan to support all operational requirements.

3.20 CAP and Sortie Requirements: CAP and sortie requirements shall be fulfilled IAW

Appendix N.

3.21 Logistics Management: Provide and manage a cost effective logistics system that includes all supply, transportation, and AGE maintenance functions necessary to support the RPA mission/locations. Government-furnished property (GFP) shall be managed in accordance with

FAR Part 52-245-1 and 52.245-2.

3.21.1 Supply Management: Establish and operate a supply management system to control all government property and contractor-acquired equipment and supplies. Use the

Standard Base Supply System (SBSS)/Enterprise Solution-Supply (ES-S) and AFMAN

23-110, Volume 2, Part 2 and Part 13 to the maximum extent. Establish and operate a maintenance supply support section IAW Appendix C.

3.21.2 SBSS/ES-S Interface: Operate and manage a SBSS/ES-S Interface to facilitate transaction processing.

3.21.3 Mission Capable (MICAP): Provide and manage a MICAP management system

IAW AFMAN 23-110, Volume 2, Part 2, Chapter 11. Submit MICAP Non-Mission

Capable Supply (NMCS) requisitions using the force activity designator code applicable to the systems or weapon systems supported.

3.21.4 Requisitions: Validate requisitions, validate estimated shipment date (ESD) to determine if shipment has passed the current ESD, and cancel requisitions when requirements no longer exist IAW AFMAN 23-110, Volume 2, Part 13, Chapter 3, Section 3C.

3.21.5 Follow-up Actions: Provide follow-up actions to the source of supply IAW AFMAN 23-110, Volume 2, Part 13, Chapter 3, Section 3C.

3.21.6 Repair Cycle: Manage a repair cycle asset control system IAW AFMAN 23-110, Volume 2, Part 13, Chapter 6.

3.21.7 Awaiting Parts Program (AWP): Manage the AWP IAW AFMAN 23-110 Volume 2, Part 2, Chapter 11.

3.21.8 Storage and Material Handling: Implement and manage a uniform storage and materials handling system that meet the objectives of AFJMAN 23-210 and AFMAN 23-

110 Volume 2, Part 2, Chapter 14, Section A or commercial equivalent. Pick up and deliver supply parts as necessary.

3.21.9 Shelf-Life: Provide and manage a shelf-life control system IAW AFMAN 23-110, Volume 2, Part 2, Chapter 14, Section B and AFMAN 23-110 Volume 7, Part 3.

3.21.10 Supply Point Program: Manage the Supply Point Program IAW AFMAN 23-110 Volume 2, Part 2, Chapter 24.

3.21.11 Bench Stock Program: Manage the Bench Stock Program IAW AFMAN23-110 Volume 2, Part 13, Chapter 3, Section 3D.

3.21.12 Consolidated Tool Kit (CTK): Set up and administer a CTK program IAW AFI

21-101, Chapter 10.

3.21.13 Test Measurement and Diagnostic Equipment (TMDE): The contractor shall ensure only TMDE certified by an Air Force (AF) Precision Measurement Equipment

Laboratory (PMEL) is used to maintain and service government furnished equipment and property. Manage and maintain all TMDE IAW AFI 21-101, Chapters 3 and 10 (for aircraft), T.O. 00-33A-1001 and T.O. 00-20-14, Chapters 3, 4, and 5. Seek calibration support from the closest Air Force PMEL as directed by the government Program

Manager. Coordinate all TMDE support functions (i.e. calibration, maintenance etc.)

with the appropriate PMEL. If calibration services are required from sources other than

AF PMELs, coordinate support requirements through the government Program Manager and HQ ACC AMIC/PMSP. Ensure TMDE is properly packed to prevent damage, and transported or shipped to the servicing PMEL when due calibration, or when maintenance is required. TMDE shall be shipped IAW local guidance, using traceable means, in a priority commensurate mission requirement using appropriate shipping container and procedures.

3.21.14 Special Purpose Recoverable Authorized Maintenance Assets: Monitor and maintain Special Purpose Recoverable Authorized Maintenance assets (SPRAM) IAW

AFMAN 23-110 Volume 2, Part 13, Chapter 9.

3.21.14.1 Appoint a Primary and Alternate SPRAM custodian.

3.21.14.2 Perform inventory of SPRAM assets as identified on the SPRAM

Report List (R25), which is furnished by EMS upon change of primary custodian.

3.21.14.3 Review and validate justification for SPRAM authorizations concurrent with the annual GFE inventory.

3.21.15 Equipment Management: Monitor and maintain the CA/CRL (R14) IAW AFMAN 23-110 Volume 2, Part 13, Chapter 22 and AFMAN 23-110 Volume 2, Part 13, Chapter 8.

3.21.16 Time Compliance Technical Order (TCTO) Kit: Manage, maintain and monitor TCTO kits IAW AFMAN 23-110 Volume 2, Part 13, Chapter, Para. 6.11.

3.21.17 Tail Number Bin (TNB)/Facilitate Other Maintenance (FOM): Establish a system for positive control of TNB/FOM assets IAW ACCI23-251, Chapter 2.

3.21.18 Reusable Containers: Establish and manage a Reusable Container program.

3.21.19 SBSS Reports: Maintain and manage applicable SBSS reports and listings to include D18, D23, D04, D19 and S04 IAW AFMAN 23-110 Volume 2, Part 13, Chapter

7.

3.21.20 Mobility Readiness Spares Package (MRSP): Manage and operate MRSP at all deployed locations IAW AFMAN23-110, Vol. 2, Part 2, Chapter 26.

3.21.21 Automated Data Processing Equipment (ADPE): Establish an ADPE account and manage IAW local procedures.

3.21.22 Land Mobile Radio (LMR): Establish a LMR account and manage IAW local procedures.

3.22 Property Control/Administration:

3.22.1 Property Control: Provide and operate a property control system IAW procedures in FAR Part 45, 52.245-1, and 52.245-2, Alternate 1. Identify and code all assets according to their property class (e.g., consumable, nonexpendable equipment, repairable). At a minimum, the following fields shall be included in the property records:

(1) Nomenclature, (2) P/N/Stock Number (S/N), (3) Unit of Issue, (4) Quantity, (5) Unit

Price, (6) Stock Level, (7) Property Location, (8) Equipment Category, (e.g. consumable, repairable, equipment, ADPE, TMDE), (9) Date of Last Inventory, (10) Asset Disposal

Date, (11) Shelf Life Code, (12) Date Property Assigned to Inventory List. Submit a

Property Control Plan IAW CDRL A001.

3.22.2 Purchasing: Report material costs to the government IAW Paragraph 2.24.1. For each purchase over $2,500, receive approval from the contracting officer prior to purchasing. All contractor-acquired equipment that is direct charged to the contract shall become government property.

3.22.3 Office Supplies: Purchase all routine office supplies (i.e. paper, toner, pens) to support the contractual administrative functions under the FFP portion of the contract.

Government will purchase supplies at forward deployed locations.

3.22.4 Property Disposal Procedures: Implement property disposal procedures IAW FAR

Part 45, with the exception of CA/CRL items, which…