Draft RPA PWS

FA4890-10-R-0009

DRAFT RPA Performance Work Statement

PERFORMANCE WORK STATEMENT

FOR

REMOTELY PILOTED AIRCRAFT (RPA) MAINTENANCE SUPPORT

CONUS and OCONUS Locations

TABLE OF CONTENTS

SECTION A

DESCRIPTION OF SERVICES

1.0 SCOPE OF WORK

1.1 Scope

2.0 PROGRAM MANAGEMENT

2.1 General Requirements

2.2 Uniforms

2.3 Drug Testing

2.4 Hours of Operation

2.5 Personnel Qualifications and Training

2.6 Listing of Employees

2.7 Contract Management

2.8 Financial Management

2.9 Records Maintenance and Reporting

2.10 Aircraft Reporting

2.11 RPA System Reporting

2.12 Mission Essential Contractor Services

2.13 Incident Notification

2.14 Deployment Reporting

2.15 Meetings

2.16 Metrics

2.17 Information Management

2.18 Quality Management System (QMS)

2.19 Performance Evaluation

2.20 Visitor Support

2.21 Host Nation Requirements

2.22 Deployments

2.23 Reports

3.0 OPERATIONS AND MAINTENANCE

3.1 Operations & Maintenance Support

3.2 Equipment Maintenance

3.3 Aircraft

3.4 Aircraft Impoundment

3.5 Aircraft Positioning

3.6 Additional Maintenance Requirements

3.7 Certifications

3.8 Depot and Contract Field Team (CFT)

3.9 Response Time

3.10 Ground Control Station (GCS)

3.11 TFT, FSST, and SETSS

3.12 Reachback Facilities

3.13 Circuit Support

3.14 Information Assurance Certification

3.15 Maintenance Documentation

3.16 Plans, Scheduling, and Documentation

3.17 Maintenance Management Analysis

3.18 Combat Air Patrol (CAP)

3.19 Divert Aircraft

3.20 CAP and Sortie Requirements

3.21 Logistics Management

3.22 Property Control/Administration

3.23 Item Unique Item Identification

3.24 Transportation

3.25 AVGAS POL/Fuel

3.26 Aerospace Ground Equipment (AGE)

3.27 Aircraft Armament Systems

3.28 Munitions

4.0 MISSION SUPPORT

4.1 Facility Management

4.2 Communications Security (COMSEC)

4.3 Environmental, Safety, and Health Program

4.4 Security

SECTION B

SERVICES SUMMARY

1.0 SERVICES SUMMARY

1.0 Service Summary Narrative

1.1 Purpose

1.2 Components

1.3 Quality Assurance Surveillance Plan (QASP)

1.4 Right to Surveil

1.5 Services Summary Tables

2.0 Measurement, Analysis, and Improvement (MA&I)

2.1 Quality Assurance

SECTION C

GOVERNMENT FURNISHED PROPERTY AND SERVICES

1.0 GENERAL INFORMATION

2.0 GOVERNMENT FURNISHED PROPERTY

2.1 Facilities

2.2 PMEL

2.3 T.O.s, Publications, Forms, and Equipment Manuals

2.4 Vehicles

2.5 Petroleum, Oil, and Lubricant (POL)

2.6 Tools and Equipment

3.0 PROGRAMS

3.1 Wing-Level Maintenance Functions

3.2 Weapons Certifications

3.3 Environmental

3.4 Security

3.5 Morale, Welfare, and Recreation (MWR)

4.0 OPERATIONS

4.1 OCONUS Deployment Preparation Assistance

4.2 Deployment Medical and Health Services

4.3 Mobility and Deployment Support

4.4 Back Shop Support

4.5 Host Base Maintenance Operations Squadron Functions

4.6 Crash Recovery

5.0 CIVIL ENGINEERING

5.1 Utilities

5.2 Refuse Collection

5.3 Pest, Insect, and Rodent Control

5.4 Real Property Maintenance

5.5 Roads & Grounds: Ramp/Runway Sweeper Services

5.6 Bioenvironmental Engineering

6.0 COMMUNICATIONS

6.1 Installation Distribution

6.2 Telephone Services

6.3 Electronic Mail Service /Local Area Network Connectivity

6.4 Land Mobile Radios (LMR)

6.5 Automated Data Processing

7.0 MEDICAL

8.0 TRAINING

9.0 MEALS AND LODGING

10.0 APO/FPO

11.0 CAC/ID CARD

12.0 COMMISSARY

13.0 EXCESS BAGGAGE

14.0 MILITARY BANKING

15.0 MILITARY ISSUED EQUIPMENT

16.0 MILITARY AIRLIFT

SECTION D

GENERAL INFORMATION

1.0 Transition Aircraft

2.0 Backorder Parts

3.0 Government Furnished Property

4.0 GFE Reporting/Documentation

5.0 Existing Conditions

6.0 Training

7.0 Transition/Phase In Plan

8.0 Phase-Out Plan

APPENDICES

Appendix A Definitions, Abbreviations, and Acronyms

Appendix B Contract Data Requirements List

Appendix C AFI 21-101, 21-201, 21-200 Compliance Matrix

Appendix D Publications, Forms, and Websites

Appendix E Government Furnished Property

Appendix F Quality Management System

Appendix G Incentive Fee Plan

Appendix H RPA Service Summary

Appendix I Special Requirements for Deployment Support

Appendix J Contractor Identified Key Personnel-Qualifications

Appendix K C4ISR Demarcation Points

Appendix L PWS Addendum/Proposal Incorporation

Appendix M Certifications, Training, and Qualifications

Appendix N Operational Requirements

SECTION A

DESCRIPTION OF SERVICES

1.0 Scope of Work

1.1 Scope: The primary objective of this contract is to provide a high level of organizational-level (O-level) maintenance support for MQ-1and MQ-9 Remotely Piloted Aircraft (RPA) and systems to sustain the combat and training capability at tasked locations worldwide. The contractor shall provide operations support as required by this Performance Work Statement

(PWS). The contract objective shall be fulfilled by providing qualified management and supervisory personnel at the contractor’s and customer’s facilities, qualified organizational maintenance personnel at Continental United States (CONUS) and Outside Continental United

States (OCONUS) locations, and a level of support for these personnel that shall allow them to accomplish the primary objective. Support shall include aircraft maintenance management, Aerospace Ground Equipment (AGE) and Ground Support Equipment (GSE) maintenance, supply support, Command, Control, Communications, Computer, Intelligence, Surveillance, and

Reconnaissance (C4ISR) Systems O&M support, Quality Control, and ancillary support programs.

1.1.1 The contractor shall comply with the responsibilities and aircraft maintenance management philosophy and policy outlined in this PWS.

1.1.2 Throughout this PWS, certain paragraphs stipulate tasks and functions which shall be accomplished in accordance with (IAW) Air Force Instruction (AFI) 21-101 and as supplemented by Air Combat Command (ACC).

1.1.3 The contractor is encouraged and expected to generate innovative approaches to efficiently and effectively accomplish contract tasks, functions, and requirements in a quality manner, at appropriate costs, and in a way which fosters pride and ownership in work performed.

1.1.4 The contractor shall accomplish planned sortie production and all maintenance actions as necessary to support the flying schedule and Air Tasking Orders (ATO). All maintenance shall be performed IAW applicable technical orders (T.O.s), publications, and local directives listed in Appendices C and D.

2.0 Program Management

2.1 General Requirements: Provide program management oversight for all work performed under this contract.

2.1.1 On-Site Management: Provide an on-site management and oversight function at all locations that serve as a single interface between the government and contractor.

During normal duty hours, the individual shall be available to meet with the government within one hour of notification, and aggressively pursue timely responsiveness to government requests. Exercise management and operational control for this contract and be responsible for contract performance IAW this PWS.

2.2 Uniforms: Contractors working on site at all government locations shall wear a standard uniform shirt identifying them with this program, unless otherwise directed by the government program office to meet local security requirements.

2.3 Drug Testing: Employees shall be subject to substance abuse testing at the direction of the government following any Class A, B, or C mishap, or at any other time the government deems necessary. Drug testing shall normally be conducted at military testing facilities, however, the

Contracting Officer (CO) may direct testing be conducted at a commercial testing facility.

Commercial testing facilities shall meet the requirements of Department of Defense Instruction

(DoDI) 1010.16, Paragraph E1.11.

2.4 Hours of Operation: Operating hours established by the contractor shall be consistent with meeting the flying schedule or ATO as tasked by the MAJCOM sponsoring each location. Duty hours shall be scheduled around the flying schedule, including working mid-shifts, night shifts, and weekends. Weekend maintenance shall be required to support weekly flying schedule and to support scheduled surges, deployments, and exercises. Flying and maintenance schedule deviations shall be governed and recorded by the requirements in ACCI 21-165. The contractor shall have a plan to shelter aircraft / equipment in emergency situations such as extreme weather during normal duty and non-duty hours in government provided facilities.

2.5 Personnel Qualifications and Training: Select and employ qualified personnel in sufficient numbers to manage, supervise, and perform all tasks required by this PWS. Contractor personnel shall be properly trained, qualified, and certified when applicable. See Appendix I for specific deployment requirements.

2.6 Listing of Employees: Submit a report identifying all personnel working on-site at government facilities IAW Paragraph 2.23.1. The list shall be validated and signed by the contractor’s Facility Security Officer (FSO).

2.7 Contract Management: The contractor is responsible for all program administration required to fulfill contract requirements. Provide all data, information, reports, and proposals including Contract Data Requirements List (CDRL) deliverables or contract requirements, to the government in electronic format compatible with Microsoft Office software, unless otherwise directed by the Government. Develop and maintain a non-proprietary set of procedures, policies, and supplements that provide guidance and establish procedures for this contract.

2.8 Financial Management: The contractor shall provide backup information to include a detailed breakdown of costs that provides a clear/verifiable accounting trail for each cost reimbursable CLIN. Travel expenses shall be broken down by traveler’s name and cost areas such as airline tickets, taxi, mileage, per diem, visas, and passports, incurred by each individual.

The contractor shall provide the supporting documentation to the government program office five business days before submitting the invoice into Wide Area Work Flow (WAWF) for review and validation. After concurrence from the government, the contractor may submit the invoice into WAWF. The CLIN total needs to match and be traceable directly back to the WAWF invoice. The contractor shall provide a Cost Performance Report IAW Paragraph 2.23.2.

2.9 Records Maintenance and Reporting: Maintain records, reports, publication files, and control maintenance administrative procedures. All contractor-generated records, documents, databases, other electronic media, and associated papers shall become government property and will remain in place upon contract termination or completion. Records, documents, databases, other electronic media, and associated papers shall be available for government review at all times.

2.9.1 Maintain records resulting from processes in this document IAW AFMAN 33-363, Management of Records, and dispose of them IAW AFI 33-364, Records Disposition –

Procedures and Responsibilities and AF Records Disposition Schedule located at https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm. Contact supporting records managers as required. If requested by the Government, the Contractor shall provide the original record or a reproducible copy within 5 duty days of receipt of the request.

2.10 Aircraft Reporting: Monitor and report all aircraft gain/loss actions IAW AFI 16-402 with the Wing Aerospace Vehicle Distribution Office (AVDO).

2.11 RPA System Reporting: Report RPA system status IAW Paragraph 2.23.3.

2.12 Mission Essential Contractor Services: All contractor services are considered mission essential IAW DFARs 252.237-7023 and 252.237-7024. Provide a Contingency Plan for all sites

IAW Appendix I and Paragraph 2.23.4.

2.13 Incident Notification: Report mishap and security incidents, damage to government property, and other significant incidents IAW local procedures and IAW CDRL A0006.

2.14 Deployment Reporting: At deployed locations, report reportable incidents as defined by and IAW DoDD 2311.01E.

2.15 Meetings:

2.15.1 Program Management Meetings: In addition to the meetings described above, the contractor shall attend program management meetings at the government program office, or as directed by the government. The contractor shall support these and other meetings and conferences as directed by the government. The government will reimburse travel expenses IAW FAR 31, other than local (Creech/Nellis) travel, on a cost-reimbursable basis.

2.15.2 Customer Meetings: Attend meetings and briefings as required by the government. Provide information and be prepared to discuss contractor activities and their impact upon operations/logistics at any requested meeting/briefing. Provide information in support of meetings and briefings in the format requested by the government.

https://www.my.af.mil/gcss-af61a/afrims/afrims/rims.cfm

2.15.3 Type and Frequency: The following meetings and briefings are the minimum requirements the contractor is expected to attend, be prepared for, and participate in during the course of this contract at each installation.

Type Frequency

Maintenance Group Stand-Up Daily

Wing Stand-Up As Required

Maintenance Group Production Meeting Daily

Unit Scheduling Meeting Weekly

Maintenance Group Scheduling Meeting Weekly

Operations Group Scheduling Meeting Weekly

Health of Fleet Meeting Monthly

Intermediate Repair Enhancement Program Monthly

Time Compliance Technical Order Meetings (TCTO) As Required

Wing Weapons Manager Monthly

Munitions Scheduling Meeting Weekly

Data Integrity Team As Required

Maintenance Standardization and Evaluation Program As Required

2.16 Metrics: Develop, maintain, and analyze metrics for assigned RPA requirements, and continually explore opportunities for process improvements. Provide government access to the metrics and steps taken to exploit opportunities.

2.17 Information Management:

2.17.1 Master Reference Library: Establish and maintain a master library containing copies of, or electronic access to, all contractor-prepared or acquired T.O.s, publications, manuals, and other information. Establish and implement a method of controlling master library items. Establish and maintain a current list of all items in the master library. AF publications are located at (http://www.e-publishing.af.mil).

2.17.2 Records Custodian: Designate a primary and alternate records custodian representative at each site. Integrate documents into the USAF file plan program.

2.17.3 Technical Publications Function: Establish and maintain a Technical Order

Distribution Account (TODA) function under the host base Technical Order Distribution

Office (TODO). Maintain technical publications sufficient to support deployments.

2.18 Quality Management System (QMS): The contractor shall develop, document, implement, maintain, and continuously improve a comprehensive higher-level Quality

Management System that assures compliance with all requirements of this PWS. Utilize and comply with the most current version of American National Standards Institute

(ANSI)/International Organization for Standards (ISO)/American Society for Quality (ASQ)

9001 (currently 9001:2008) and Appendix F of this contract.

http://www.e-publishing.af.mil/

2.19 Performance Evaluation: Contractor performance outputs are subject to surveillance by a government Contracting Officer’s Representative (COR) to ensure compliance with this PWS.

At a minimum, the contractor shall:

2.19.1 Access: Allow CORs access to work areas and data, provide support, and not interfere with the CORs, state, federal, and other designated personnel in the performance of their official duties. The contractor shall permit the CO or authorized representative access to all records, data, and facilities used in the performance of the contracted services. Access shall be provided as soon as possible, but not to exceed one workday of the request. Notify the Government Program Office immediately when outside agencies request access.

2.19.2 Non-conformances: Take immediate remedial and corrective actions for all non-conformances identified during government surveillance.

2.19.3 Corrective Action Request (CAR): Upon receipt of a CAR, the contractor shall complete applicable sections of the CAR (or automated equivalent) and return it to the

CO within time constraints issued by the CO. At a minimum, provide corrective and preventive action plans that address why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

2.19.4 Performance Evaluation Meetings, Conferences, and Workshops: Meet with the

CO, COR, and other Government personnel, on a periodic basis or as deemed necessary.

The contractor may request a meeting with the CO when they believe such a meeting is necessary. The government may require meeting with the contractor to discuss compliance, performance improvement, quality strategic planning, teamwork, and training opportunities. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the contractor’s QMS efforts and the government’s Quality Assurance function focusing on improved performance through teamwork. Explore and implement DoD and industry best practices and quality tools/methods.

2.20 Visitor Support: Support visits by dignitaries, inspection teams, depot teams and other groups as directed by the Government.

2.21 Host Nation Requirements: The contractor shall be responsible for meeting all host nation personnel, labor, and travel requirements at Reachback Facilities. For Germany, the contractor shall complete and submit Technical Expert Status Accreditation (TESA) application packages for personnel which accreditation is sought at the Reachback Facility. The host government is the sole authority for final approval of TESA applications. Prior to hiring the employee, coordinate application packages with ACC AMIC/PSC, who will assist the contractor with

TESA applications. For additional information in regards to the TESA process, please refer to the DoD Contractor Personnel Office (DOCPER) Website located at http://www.per.hqusareur.army.mil/content/CPD/docper.html.

2.22 Deployments: Support deployed locations to meet mission requirements based on Combat

Air Patrols (CAP) requirements, number of aircraft assigned, assigned equipment, and site unique requirements. Operations at deployed locations shall provide 24 hours/7 day coverage.

Submit personnel Letters of Authorization (e.g., contractor TDY order equivalent) through the

Synchronized Personnel Operational Tracking (SPOT) system to ACC AMIC for processing not earlier than 14 days prior to scheduled travel dates. All personnel shall complete chemical warfare training prior to deployment, if applicable. All contractor personnel shall be on site to perform task order requirements NLT 45 days after the Government Contracting Officer issues a deployment task order. Deployments shall be based on minimum average 120 day rotations.

See Appendix I for deployment specific requirements and Appendix D for references to the requirements listed below.

a. Comply with all host and enroute country entry, exit, and work permit requirements.

b. Comply with Unified Combatant Command (CENTCOM, AFRICOM, PACOM, etc.)

contractor deployment requirements.

c. Comply with Joint Theater Support Contracting Command guidance found on

CENTCOM’s website (http://www2.centcom.mil/sites/contracts/Pages/Default.aspx).

d. Comply with all local business registration requirements.

e. Use the lowest total cost air travel route between CONUS locations and the applicable

Joint Reception Center (JRC), or deployed location for personnel not required to process through a JRC.

2.22.1 Provide a list of contractor personnel who travel via military or government-provided contractor airlift IAW Para. 2.23.8

2.23 Reports: All reports, unless otherwise directed, shall be in an electronic editable format compatible with Microsoft Office and delivered via NIPRNET electronic mail system. All reports in this paragraph are part of the firm-fixed-price portion of the contract.

2.23.1 Personnel Report: Personnel Manning Report

Reference: PWS Paragraph 2.6

Receiving Office ACC AMIC/PMAU

Proprietary information - further dissemination only as directed by ACC AMIC/PMAU or higher DoD authority.

Distribution authorized to U.S. Government agencies and their contractors. Other requests for this document shall be referred to ACC AMIC/PMAU.

First submittal shall be the first Wednesday after start of contract full performance, then updated and resubmitted weekly each Wednesday. Provide to local security manager as required. Information shall be current as of the date of submittal.

http://www.per.hqusareur.army.mil/content/CPD/docper.html http://www2.centcom.mil/sites/contracts/Pages/Default.aspx

Note: Report shall include full name, job title, last four of social security number, permanently assigned location, deployed location, and deployment start and end dates.

Report shall be organized by location.

2.23.2 Cost Performance Report (CPR): Financial & Labor Report

Reference: PWS Paragraph 2.8

Receiving Office ACC AMIC/PMAU

Proprietary information - further dissemination only as directed by ACC AMIC/PMAU or higher DoD authority.

All data shall reflect the same time period as the invoice submitted to WAWF. Submittal shall be no later than the 25th calendar day of each month.

Note: Document financial information to reflect current and previous fiscal year (FY) contract cost data, projected funding requirements, and specific expenditures.

Report shall contain the following:

- Contract identification data

- Funding authorized to date

- Cumulative billings

- Actual cumulative costs to date

- Actual costs incurred since last reporting period

- Estimated costs through end of contract year

- Detailed listing of all costs for cost reimbursable CLINS by category to include supplies, equipment purchases, and travel

- Contract Line Item Number (CLIN), description, cost

2.23.3 Status Report: RPA Status Report

Reference: PWS Paragraph 2.11, 3.10

Receiving Office: ACC AMIC/PMA, AMIC/PSC, ACC/A8Q; other organizations as directed by ACC/PMAU, and as required to fulfill requirements at forward deployed locations.

Report shall be submitted up to 2 times per day broken down by site and shall include:

- Aircraft/GCS tail number

- Aircraft configuration to include air handler serial number

- Status

- Breaks

- Daily sortie data to include number of CAPs, number of sorties, and flying hours

- MQ-1: Time to next 720- and 1080-hour inspections, and propeller change

- MQ-9: Time to next 2000- and 4000hour engine inspections, and propeller change

- Spare engine availability by site

- Any MICAP parts on order, estimated delivery date, and document number

- TCTO information to include tail number and status

Distribution authorized to U.S. Government agencies and their contractors. Other requests for this document shall be referred to ACC AMIC/PMAU.

First submittal shall be at start of contract full performance and updated daily thereafter.

CONUS sites shall submit the report via NIPRNET. Deployed sites shall submit the report via SIPRNET.

2.23.4 Management Plan: Contingency Plan

Reference: PWS Paragraph 2.12

Receiving Office: ACC AMIC/PMA

Proprietary information, further dissemination only as directed by ACC AMIC/PMAU or higher DoD authority.

Contractor shall provide a contingency plan that provides reasonable assurance of maintaining operations at all site locations in the event of contingency or crisis conditions. Plan shall specifically address maintaining operations in the event of a labor strike. Plan shall include contractor's strategy to retain, and rotate site personnel as required to meet mission requirements in these conditions. Contractor's contingency plan shall be submitted within 7 days of contract full performance start date, with revisions submitted as required.

The document will be accepted/rejected by the government within 30 working days after receipt. Contractor shall revise and resubmit the document within 5 working days after receipt unless otherwise directed by the CO.

2.23.5 Command Status Report: C4ISR Daily Maintenance Report

Reference: PWS Paragraph 3.11-3.13

Receiving Office: ACC AMIC/PMA & PSC; 432 ACMS

Report equipment system/circuit outages, maintenance and status. As a minimum, provide the following information for all outages, scheduled and unscheduled maintenance: System/Equipment/Circuit ID/nomenclature, outage/maintenance narrative, Discrepancy, Estimated Time of Return to Operation (ETRO), maintenance start/stop date and times, corrective actions, status changes, date/time of outage/status change, Item(s) ordered (include part number), IMDS Job Control Number (JCN), Supply

Document number and Supply status. List all visitors to the site.

First submittal shall be the day contract full performance begins and then submitted each day thereafter NLT (No Later Than) 1900Z. Report shall be sent via SIPRNET.

2.23.6 Command Weekly Report: C4ISR Weekly Summary Report

Reference: PWS Paragraph 3.10-3.13

Receiving Office: ACC AMIC/PMA, DRQ, & PSC; 432 ACMS

FOUO - further dissemination only as directed by ACC AMIC/PMAU or higher DoD authority.

Report shall contain the following:

Significant Events/O&M/Visits for the week

Projected Significant Events/O&M/Visits up to 30 days out

Priority Facility/System Projects Status and Timelines

C4ISR (include GCS) Weekly Or (%) and Monthly Or (%), calculated IAW Appendix H

C4ISR (include GCS) Weekly and Monthly Or (%) by equipment identification number

Active, non-mission capable unscheduled, and approved hours

C4ISR previous month’s Or by the fifth day of new reporting month by system

Report shall be submitted every Monday, NLT 1900Z.

Report shall be sent via NIPRNET.

2.23.7 Technical Report - Study/Services: System Circuit Information Guide

Reference: PWS Paragraph 3.11-3.13

Receiving Office: ACC AMIC/PMA & PSC; 432 ACMS

Establish, maintain and update system circuit information guide for each Communication facility. Update and submit guide NLT 20 calendar days after any change. Guide shall include: system diagrams, circuit routing maps, circuit troubleshooting information, circuit restoral information and priority, circuit loss contingency plan, contact information, encryption settings, and associated C4I systems configurations to include circuit type specific profiles, timing configuration and sources. Include all Satellite terminal BaseBand information: All circuit configurations clearly indicating which values are in use (includes circuit type specific profiles and timing configuration and sources). Identify satellite link controllers, local and distant end user and points of contact for each individual distribution authorized to U.S. Government agencies and their contractors. Other requests for this document shall be referred to ACC AMIC/PMAU.

First submittal shall be 90 days after contract full performance start date and then submitted as mission needs dictate, after any change to document or as directed by the

Contracting Officer.

2.23.8 Contractor Travel on Military Aircraft Report

Reference: PWS Paragraph 2.22.1

Receiving Office ACC AMIC/PMAU

First submittal shall be 30 days after contract full performance start date and monthly thereafter.

Report shall include traveler’s name, dates of travel, flight number, origin, and destination.

2.23.9 Weekly Aircraft Statistics

Reference: PWS Para. 3.17

First submittal shall be the first Monday NLT 1200 EST/EDT after contract full performance start date and weekly thereafter.

Report shall include Mission Capable Rate, Total Non-Mission Capable Rate for

Maintenance, Total Non-Mission Capable Rate for Supply, and high drivers for contractor- and military-supported aircraft in a format provided by the Government

Program Office.

2.23.10 Monthly RPA Statistics Report

First submittal shall be NLT the 25 th calendar day of each month beginning the month after contract full performance start date.

Report shall include site-by-site statistics for number of flying hours and sorties, and all service summary metrics. Report shall also include a summary of the entire contractor effort on a calendar month basis and a running total for the current fiscal year.

2.23.11 Monthly Logistics Indicators Report, RCS: ACC-LGP (M) 9302

Receiving Office: As directed by ACC AMIC/PMAU

Submit as directed by ACC AMIC/PMAU.

Format IAW ACCI 21-118 or other MAJCOM equivalent directives.

2.23.12 Monthly Vehicle Report

Reference: PWS Para. 3.24

Receiving Office: ACC AMIC/PLGT

Submittal shall be NLT the 10 calendar day of each month.

Report shall include vehicle registration number, date and duration of maintenance, reason for maintenance, cost of maintenance. Report shall also include a complete inventory broken down by site of all government furnished vehicles to include registration number and type vehicle.

Contractor format is acceptable.

3.0 Operations and Maintenance (O&M)

3.1 O&M Support: Perform only organizational-level maintenance. Perform all maintenance, repairs, or modifications IAW applicable publications listed in Appendices C and D, and authorized depot-level directives. Provide organizational-level maintenance support for government-directed test plans, including verification and validation of procedures as required.

Perform validation and verification for organizational-level TCTOs as required. Contractor personnel performing O&M activities within classified areas shall comply with all government security directives and requirements.

3.1.1 Deployment Support: Provide planning support for new deployed sites and existing deployed sites to be redeployed. Provide deployment, bed down, tear down, and redeployment support for aircraft, equipment, and contractor personnel.

3.2 Equipment Maintenance: Provide personnel, expertise, and services necessary to troubleshoot, maintain and repair all aircraft, C4ISR, and support equipment. Maintenance shall be accomplished IAW applicable publications listed in Appendices C and D.

3.3 Aircraft: Perform organizational-level maintenance tasks, including but not limited to, servicing, pre-, thru-, and post-flight inspections, launch and recovery activities, weapons loading and unloading, munitions build-up, scheduled periodic inspections, post-maintenance checks and verification, troubleshooting, scheduled and unscheduled maintenance, and configuration control to the level described in the applicable T.O.s. Implement approved organizational-level modifications or upgrades to aircraft systems.

3.3.1 Crash Recovery: Perform crash recovery operations as directed by on-scene commander. Contractor shall perform crash recovery duties on-base as required at

CONUS and OCONUS locations. Contractor shall not perform crash recovery services off-base at CONUS or OCONUS locations without prior written approval from the government program manager or contracting officer.

3.3.2 Composite Repair: Perform O-level composite repair IAW applicable T.O.s and authorized depot-level directives.

3.3.3 Nondestructive Inspection (NDI): Perform nondestructive inspections as required

IAW applicable T.O.s and authorized depot-level directives.

3.4 Aircraft Impoundment: Comply with aircraft impoundment procedures IAW AFI 21-101 and local procedures.

3.5 Aircraft Positioning: Position and remove aircraft for special purpose use as directed by the government. Comply with all safety and munitions directives as applicable for all special use and static display aircraft.

3.6 Additional Maintenance Requirements: Comply with additional O-level maintenance requirements and programs IAW AFI 21-101 and Appendices C & D.

3.7 Certifications: Special Certification Roster (SCR). Develop, maintain and present an SCR program to identify those contractor employees trained and certified to complete critical tasks.

Keep the certification lists of authorized personnel to a minimum consistent with requirements and immediately notify the COR and government program office of any changes. All certification documentation will be maintained in an electronic data file and be available for review at government request. Ensure the SCR is reviewed quarterly by appropriate work center supervisors to verify that all entries are current and accurate, and prerequisites including applicable training, testing, evaluation, or other requirements for task certification have been completed. The contractor’s SCR shall be reviewed and signed by the Contractor Program

Manager (no delegation is authorized). The Contractor Site Lead will ensure the Government

CORs have a current copy of the SCR. At a minimum the SCR tracked items shall include:

* All Systems Red-X (no egress/welding/munitions)

* Red-X Down Grade (Shall be used only when specifically authorized by the applicable Maintenance Group Commander)

* Red-X By Specialty

* Clear Red-X When Lost Tool/Item Cannot Be Found

* Exceptional Release (ER)

* Impoundment Authority

* All Systems In Process Inspection (IPI) (no egress, welding, munitions)

* In-Process Inspection By Specialty

* Mission Impaired Capability Awaiting Parts (MICAP) Approval

* CANN Authority

* Tow Team Supervisor

* Could Not Duplicate (CND)

* Installed Engine Run Certifier

* Installed Engine Run

* Not Reparable This Station (NRTS) and Serviceability Tag

* Weight and Balance Certified/Clear Red X

* Test, Measurement, & Diagnostic Equipment (TMDE) Calibration Limitation Approval

* Weapons Supervisory Postload Inspection

3.8 Depot and Contracted Field Teams (CFT): Support depot and contracted field teams as required for depot-level TCTO modifications/aircraft maintenance.

3.9 Response Time: Maintain a maximum two minute response time for all GCS outages for assigned Remote Split Operations (RSO) and an immediate response time for all Reachback site outages.

3.10 Ground Control Station (GCS): Provide organizational-level O&M support for all assigned GCSs, subsystems, ancillary equipment and Ground Data Terminals (GDT). Perform all pre-, thru-, and post-flight inspections, launch and recovery activities scheduled and unscheduled maintenance IAW applicable T.O.s in Appendix D. Operate and maintain GDT systems, including units located on government communications towers. Provide technical solutions to integrate government requests and TCTOs. Operate and maintain all C4ISR systems and infrastructure interfacing or supporting GCS operations within established demarcation points listed in Appendix K. Document all daily maintenance activity IAW Paragraph 2.23.3.

System shall meet or exceed published Operational Readiness Rates (OR) IAW Appendix H.

3.11 Tactical Field Terminal (TFT)/Fixed Site SATCOM Terminal (FSST)/SATCOM

Earth Terminal Sub-System (SETSS): The contractor shall provide organizational level O&M support for all assigned mobile and fixed satellite earth terminals, subsystems, ancillary equipment and supporting C4ISR systems within established demarcation points listed in

Appendix K. Maintain mobile satellite earth terminals transportation platform, components, and assemblies. Maintain, troubleshoot, and repair all earth terminal systems and equipment IAW applicable publications, directives, guidance and T.O.s listed in Appendix D. Provide solutions to integrate government requests and TCTOs to upgrade satellite earth terminals, subsystems, ancillary equipment and supporting C4ISR systems. Provide immediate (within 15 minutes) notification to designated Operation Centers/Cells any hardware failures and any unscheduled maintenance activities, all lost link condition occurring for one or more missions due to

Reachback equipment, all power failures at the site, heavy local weather that may affect satellite system transmit/receive signal strength, maintenance actions/activities that require moving GCSs between threads/satellite, and all other issues that can have immediate impact on on-going missions. Document all daily maintenance activities for these systems IAW Paragraph 2.23.5.

Document all weekly maintenance activity IAW Paragraph 2.23.6. Establish and maintain a

System Circuit Information Guide for all OCONUS Reachback/communication facilities IAW

Paragraph 2.23.7. Systems shall meet or exceed published OR IAW Appendix H.

Perform validation and verification for organizational-level TCTOs as required.

3.12 Reachback Facilities: The Reachback facilities provide critical connectivity using satellite and networking resources as described in paragraphs 3.11 and 3.13. Provide all personnel, supervision, and other services necessary to support, operate, maintain, configure, and repair

C4ISR systems, equipment, and circuits supporting RPA missions at OCONUS facilities within established demarcation points listed in Appendix K. Reachback sites require 24/7/365 on-site coverage. Operational direction shall be accepted for satellite earth terminal configurations only from approved designated Operation Centers/Cells. Maintain, troubleshoot, and repair all circuits/ equipment IAW applicable COTS publications, directives, T.O.s, OIs, and COTS service manuals. Perform operational checks to verify all equipment is serviceable and able to support mission requirements. Develop and accomplish preventative maintenance routines for commercial C4ISR systems IAW applicable commercial manuals and manufacturer’s guidance.

PMIs on Single Point of Failure equipment or system shall be approved only by designated

Operation Centers/Cells using the Reachback site for command and control of aircraft. Provide immediate (within 15 minutes) notification to designated Operation Centers/Cells any hardware failures and any unscheduled maintenance activities, all lost link condition occurring for one or more missions due to Reachback equipment, all power failures at the site, heavy local weather that may affect satellite system transmit/receive signal strength, maintenance actions/activities that require moving GCSs between threads/satellite, and all other issues that can have immediate impact on on-going missions. The contractor shall report all suspected or observed

Electromagnetic Interference (EMI) incidents IAW AFI 10-707 Spectrum Interference

Resolution Program. Accept operational direction from the 432 nd

Network Operations Center

(NOC) or ACC AMIC/PMA for the FSST and SETSS. Accept operational direction from

Global Hawk Operations Cells and forward operating locations or ACC AMIC/PMA for the

TFT. Maintain daily documentation of all maintenance activities performed on C4ISR systems and circuits IAW Paragraph 2.23.5. Document all weekly maintenance activity IAW Paragraph

2.23.6. Systems shall meet or exceed published OR IAW Appendix H. Personnel required to manage the COMSEC program and handle/load KEYMAT at the Reachback site(s) shall require

Top Secret (TS) clearance. TS-qualified personnel shall be onsite one hour prior to scheduled

KEYMAT changes and one hour after. The contractor shall meet the mandated two-person integrity requirement IAW AFI 33-201 V2 for TS KEYMAT handling. Refer to Appendix C, Tab C5 for Reachback-specific AFI 21-101 requirements.

3.12.1 The contractor shall support emerging technologies, to upgrade/increase Reachback capabilities, infrastructure, and mission at government direction. O-level support shall include planning assistance and implementation of approved modifications as directed by designated Operation Centers/Cells and ACC AMIC/PMA/PSC.

3.12.2 Relocation: The contractor shall plan and support the relocation of Reachback Site operations from currently occupied facilities to new facilities located on the current installation as directed by the government. The contractor shall address, as part of the relocation plan, reutilization, disposition, and decommissioning of the equipment located in the previously occupied facility as approved by the government.

3.12.3 Technical Interchange: The contractor shall participate in technical interchange meetings as directed by government personnel/representatives for the purpose of discussing technology/services managed by the contractor under this PWS.

3.12.4 Emergency Generators and UPS: The contractor shall accomplish periodic checks and first responder actions to back-up generator and UPS equipment. All Reachback personnel shall be able to perform emergency generator start-up actions as required in response to commercial power outages.

3.13 Circuit Support: Monitor, troubleshoot, configure, repair, and modify all communications systems/equipment and Reachback circuitry supporting satellite earth terminal operations within established demarcation points listed in Appendix K. Install and maintain fiber optic cable jumpers to support equipment connectivity requirements. Work with outside entities to include

DISA and local host base circuit actions personnel to install new circuit connectivity as site growth requires with coordination and approval by approved and designated Operations

Centers/Cells. Maintain a circuit history folder consisting of Request for Service (RFS), Telecommunications Service Request (TSR), Telecommunications Service Order (TSO), and change TSO paperwork. Notify the appropriate government entity when new circuits require new equipment purchases to support installation including routers, switches, and fiber or electrical cables. Coordinate with ACC AMIC/PMA & PSC; 432 ACMS if network equipment, including routers, switches, fiber, or electrical cabling is in need of replacement or spares on hand fall below 10% of operational levels. Document and report all barriers to completing new circuit installation in the C4ISR Daily Maintenance Report, Paragraph 2.23.5. Operate and maintain all Remote Split Operations (RSO), including the Asynchronous Transfer Mode

(ATM)/Internet Protocol (IP) network systems and circuits and cryptographic equipment.

Document all daily maintenance activities for these systems IAW Paragraph 2.23.5. Document all weekly maintenance activity IAW Paragraph 2.23.6. Establish and maintain a System Circuit

Information Guide for all OCONUS Reachback/communications facilities IAW Paragraph

2.23.7. Systems shall meet or exceed published OR IAW Appendix H.

3.13.1 Coordinate and assist all troubleshooting efforts. Work with other entities or organizations as required to resolve circuit outages and modifications at lines of demarcation IAW Appendix K. The contractor shall immediately report irresolvable external connection problems and all configuration changes to designated Operation

Centers/Cells, and ACC AMIC/PMA/PSC. Restore all circuit and system outages affecting OCONUS RPA missions. Response time to TS circuit outages shall be immediate.

3.13.2 ATM-to-IP migration: Assist in engineering changes and implementations of technology changeovers such as ATM equipment to IP; this may include hardware such as switches, routers, edge devices, and encryption equipment. Aid the government in creating and implementing a Reachback migration plan from ATM to IP which minimizes or eliminates mission down time. Coordinate and implement any circuit or technology changes with approved designated Operations Centers/Cells. Document equipment technology changes in comprehensive network diagrams using the Microsoft

Visio software application. These diagrams must accurately reflect both the layer 1 network and subnet address for all ports and interfaces.

3.14 Information Assurance (IA) Certification for Reachback Personnel: Personnel performing IA functions that establish policies or implement security measures or those performing technical support for networks at Reachback sites shall be IA certified at Technical

Level II IAW DoD 8570.01-M and Appendix M. Certifications and required Continuous

Education or Sustainment Training shall be maintained through the life of the contract.

3.15 Maintenance Documentation: Make all required entries into IMDS, RPA, and Equipment

Forms. The contractor shall have a representative on the Data Integrity Team. Maintenance actions shall be documented IAW AFI 21-101 and T.O. 00-20-1.

3.15.1 Debrief: Perform mission debrief function following each sortie IAW AFI

21-101 and local directives using software and communications tools provided by government specifically for debrief function.

3.16 Plans, Scheduling, and Documentation: Perform Aircraft Maintenance Unit (AMU)-level plans, scheduling, and documentation functions IAW applicable directives and publications listed in Appendices C and D. Accomplish applicable Time Compliance Technical Order

(TCTO), one-time inspections, modifications, and other special maintenance items as directed by the government.

3.17 Maintenance Management Analysis: Track, report, and analyze maintenance activities

IAW AFI 21-101 for supported units. Provide input to host unit military Maintenance Analysis personnel for Monthly Logistics Indicators Report, RCS: ACC-LGP (M) 9302 IAW ACCI 21-

118 when contractor supports host wing Maintenance Analysis military analysts. Track and report metrics to the Government Program Office IAW PWS Paragraphs 2.23.9 and 2.23.10

Provide Monthly Logistics Indicators Report, RCS: ACC-LGP (M) 9302 as required by ACCI

21-118 and, or equivalent product for other MAJCOMs, IAW PWS Para 2.23.11 for supported units when contractor provides sole Maintenance Analysis support. Provide additional data and reports to the government program office as requested. Coordinate activities with military analysis personnel as required to provide required Wing-level products. All analysis support shall be located at Creech AFB, NV unless otherwise directed by the Contracting Officer.

3.18 Combat Air Patrol (CAP): The total effort (personnel, aircraft, equipment, etc.) required to generate and sustain a combat capable aircraft in the air, 24 hours a day, continuously as dictated by mission requirements. The government reserves the right to schedule a CAP as two separate operational sorties (e.g., Contractor launches one aircraft, recovers it 8 hours later, then launches second aircraft on different mission. Second sortie is considered part of the original

CAP). Contractor shall launch additional aircraft as required to support a CAP when original aircraft is unable to support mission requirements (e.g., maintenance abort, fuel/munitions, etc.).

3.18.1 Stand-Alone CAP: The first CAP at a given deployed location (Core maintenance/support package). The government shall assign up to 4 MQ-1 or MQ-9

RPAs as applicable, up to 2 GCSs, and up to 2 GDTs per stand-alone CAP.

3.18.2 Collocated CAP: All additional CAPs at a given deployed location after the stand-alone CAP. The government shall assign up to 4 MQ-1 or MQ-9 RPAs as applicable for each collocated CAP. Two additional GCSs & 2 GDTs may be assigned for the first 5 collocated CAPs at a given deployed location, then every 6 additional collocated CAPs after that.

3.18.3 Commander Directed Sorties: Contractor shall support up to 2 sorties per day (in addition to the number of CAPs on contract) at the local commander’s direction. The number of commander directed sorties shall be limited to a maximum of 20 sorties in a

30 day rolling window at each deployed site. Any sortie performed under this section shall be deemed ineffective if the aircraft aborts for any maintenance malfunction during the first two hours of flight and the contractor shall launch a spare aircraft to replace the primary aircraft.

3.19 Divert Aircraft: The government may need to divert MQ-1 or MQ-9 aircraft to a base other than the originating base, due to an in-flight emergency, unforeseen maintenance problems, or unpredicted weather issues. The contractor shall recover, service, upload/download weapons, perform required maintenance, and launch these aircraft. Since the additional workload may exceed the normal contracted level-of-effort at the divert site, the contractor shall coordinate with local military leadership at the divert site to determine contractor capabilities, operational priorities and build a mutually agreeable plan to support all operational requirements.

3.20 CAP and Sortie Requirements: CAP and sortie requirements shall be fulfilled IAW task orders issued by the contracting officer.

3.21 Logistics Management: Provide and manage a cost effective logistics system that includes all supply, transportation, and AGE maintenance functions necessary to support the RPA mission/locations. Government-furnished property (GFP) shall be managed in accordance with

FAR Part 52-245-1 and 52.245-2.

3.21.1 Supply Management: Establish and operate a supply management system to control all government property and contractor-acquired equipment and supplies. Use the

Standard Base Supply System (SBSS)/Enterprise Solution-Supply (ES-S) and AFMAN

23-110, Volume 2, Part 2 and Part 13 to the maximum extent. Establish and operate a maintenance supply support section IAW Appendix C.

3.21.2 SBSS/ES-S Interface: Operate and manage a SBSS/ES-S Interface to facilitate transaction processing.

3.21.3 Mission Capable (MICAP): Provide and manage a MICAP management system

IAW AFMAN 23-110, Volume 2, Part 2, Chapter 11. Submit MICAP Non-Mission

Capable Supply (NMCS) requisitions using the force activity designator code applicable to the systems or weapon systems supported.

3.21.4 Requisitions: Validate requisitions, validate estimated shipment date (ESD) to determine if shipment has passed the current ESD, and cancel requisitions when requirements no longer exist IAW AFMAN 23-110, Volume 2, Part 13, Chapter 3, Section 3C.

3.21.5 Follow-up Actions: Provide follow-up actions to the source of supply IAW AFMAN 23-110, Volume 2, Part 13, Chapter 3, Section 3C.

3.21.6 Repair Cycle: Manage a repair cycle asset control system IAW AFMAN 23-110, Volume 2, Part 13, Chapter 6.

3.21.7 Awaiting Parts Program (AWP): Manage the AWP IAW AFMAN 23-110 Volume 2, Part 2, Chapter 11.

3.21.8 Storage and Material Handling: Implement and manage a uniform storage and materials handling system that meet the objectives of AFJMAN 23-210 and AFMAN 23-

110 Volume 2, Part 2, Chapter 14, Section A or commercial equivalent. Pick up and deliver supply parts as necessary.

3.21.9 Shelf-Life: Provide and manage a shelf-life control system IAW AFMAN 23-110, Volume 2, Part 2, Chapter 14, Section B and AFMAN 23-110 Volume 7, Part 3.

3.21.10 Supply Point Program: Manage the…