DRAFT - Appendix H - RPA Service Summary

FA4890-12-C-XXXX

DRAFT - APPENDIX H

RPA SERVICE SUMMARY

1.0 All metrics in this appendix shall be measured and evaluated on a calendar month basis and on a site by site basis. Standards are set by HQ ACC or the Government Program Office as applicable and are subject to annual adjustments by the government. The contractor shall meet or exceed these established metrics. Metrics containing factors outside the contractor’s control will be considered in performance evaluation to the extent that sound management and maintenance practices are applied. Metrics/Standards are defined in PWS Section B, Services Summary & Appendix H.

2.0 C4ISR Equipment/System Operational Readiness Rate (OR)

OR Shall be calculated as follows for each month:

OR = (Active hours – NMCU hours) x 100 Active hours

Tactical = Operating in deployed wartime environment

2.2 Active hours: 24 hours a day, 7 days a week, unless otherwise specified by the government.

2.3 NMCU hours: Not Mission Capable Unscheduled System hours includes all time when system(s) are not mission capable because of unscheduled maintenance, associated delays, or downtime not approved by the government.

2.4 Approved down time:

2.4.1 Preventive Maintenance: Time periods that equipment, system, or channel is not active in its assigned mission due to performance of scheduled preventive inspection(s). When a deficiency is discovered as a result of the Preventive Maintenance Inspections (PMI) and prevents the completion of the PMI, the PMI shall be closed and a new maintenance action shall be opened to document corrective actions. The PMI shall be reopened or rescheduled after the deficiency has been corrected (See Note).

2.4.2 Training: Time period when equipment, system, or channel cannot perform its assigned mission due to government approved training (See Note).

Note: When the sum of total system downtime per calendar quarter for preventive maintenance and training reaches 24 hours, any additional time for training or preventive maintenance shall be chargeable unless approved in advance by the government.

2.4.3 Government Authorized: Time period when contractor is directed or authorized by the government to shut down equipment or delay work due to personnel safety, interference with other equipment, parts delay, or higher headquarters requirements. A comment explaining the cause of the shutdown (e.g., personnel safety hazard, document, and directive) is required.

2.4.4 Awaiting Parts: Delay for each work order shall be limited to 72 hours, unless approved by the government.

2.4.5 Commercial Power Failures: Time that equipment, system, or channel is not capable of performing its assigned mission due to lack of commercial or unstable commercial prime power source.

2.4.6 Modification or Relocation: Time period when an active equipment item is removed from its assigned mission to comply with Government-approved modification or relocation.

2.4.7 Depot Maintenance: Time period when the equipment, system, or channel is not operational due to scheduled depot. This includes jobs accomplished by Engineering and Installation (E&I), Central Repair Authority (CRA), or Mobile Depot Maintenance (MDM) teams.

2.4.8 Jamming, Intentional or Non-intentional: Time period when a communications facility is experiencing interfering electrical signals which prevents the equipment from performing its assigned mission.

2.4.9 Damage or Deterioration: Those time periods that the equipment is not performing its assigned mission due to uncontrollable equipment damage, which is not the result of equipment malfunction and is beyond the contractor maintenance activity’s control (e.g., natural disasters, vandalism, or riot).

2.4.10 Documented Software Error: Those time periods that equipment is not performing its assigned mission due to the occurrence of a documented software problem.

2.4.11 Atmospheric Disturbance or Weather: Time periods when equipment cannot perform its assigned mission due to severe weather or atmospheric conditions, such as anomalous propagation, high wind, hurricanes.

3.0 Aircraft Equipment/System:

MQ-1 MQ-9

MC Rate: > 86% > 86%

TNMCM Rate: < 15% < 15%

12-Hour Fix Rate: > 74% > 74%

Aircraft Availability Rate: > 75% > 85%

Flying Scheduling Effectiveness: > 87% > 87%

Total Abort Rate: < 10% < 10%

Break Rate: < 15% < 15%

Cannibalization (CANN) Rate: < 3% < 3%

Repeat/Recur: < 7% < 7%

AGE In-Commission Rate: > 90% > 90%

IMDS Accuracy Rate: > 85% (Pre-Correction; Correctable to 100%)

2.1 Parts/Equipment:

Due in From Maintenance (DIFM) Turn in times = 24 hours for 2-level components and five calendar days for all others.

2.2 Inventory Accuracy Rates:

H-1