BOS_Final_PWS-4-05-13.pdf

PERFORMANCE WORK STATEMENT (PWS)

FOR

BASE OPERATING SYSTEMS (BOS)

AT

FORT EUSTIS

JOINT BASE LANGLEY – EUSTIS, VIRGINIA

28 December 2012

Quality Assurance Program Coordinator

Contract Specialist

Contracting Officer

TABLE OF CONTENTS

SECTION C-1 GENERAL INFORMATION PG - 3

SECTION C-2 DEFINITIONS PG - 42

SECTION C-3 GOVERNMENT FURNISHED PROPERTY & EQUIPMENT PG - 71

SECTION C-4 CONTRACTOR FURNISHED PROPERTY PG - 78

SECTION C-5 TECHNICAL DESCRIPTION OF WORK PG - 82

TECHNICAL EXHIBITS ARE LISTED IN A SEPARATE DOCUMENT

C-1

GENERAL INFORMATION

Table of Contents

GENERAL INFORMATION

1.1 INTRODUCTION

1.1.1 BROAD WORK DESCRIPTION

1.1.1.1 Work Responsibility

1.1.1.2 Functional Areas

1.1.2 INSTALLATION MISSION

1.1.3 INSTALLATION CHARACTERISTICS

1.1.3.1 Physical Description

1.1.3.2 Population and Demographics

1.1.3.3 Climate and Terrain

1.1.4 LAYOUT OF SECTION C

1.1.4.1 Section C Contents

1.1.4.2 Functional Areas

1.1.4.3 Workload Data

1.2 MANAGEMENT AND ADMINISTRATION

1.2.1 WORK BY THE GOVERNMENT

1.2.2 TRANSITION, PHASE-IN, AND PHASE-OUT PERIODS

1.2.2.1 Phase-In Period

1.2.2.2 Phase-Out Period

1.2.2.2.1 Phase Out plan

1.2.2.2 Remove Contractor Property

1.2.3 CONTRACTOR ADMINISTRATION

1.2.3.1 Project Management

1.2.3.2 Responsiveness to the CED

1.2.3.3 Meetings, Conferences, and Briefings

1.2.4 INSTALLATION SCHEDULES

1.2.4.1 Hours of Operation

1.2.4.2 Federal Holidays

1.2.4.3 Training Holidays

1.2.4.4 Installation Closures

1.2.5 INTERFACES

1.2.5.1 Restricted Areas

1.2.5.2 Administrative Office Areas

1.2.5.3 Unit Command Center

1.2.5.4 Other Contractors

1.2.5.5 Hazardous Materials Procurement

1.2.5.6 Disputes With Customers or Other Government Contractors

1.2.6 DATA AND INFORMATION

1.2.6.1 Data Criteria

1.2.6.2 Programmed Requirements

1.2.6.3 Unprogrammed Requirements

1.2.6.4 Access to Data and Information

1.2.6.5 Marking Proprietary Information

1.2.7 PERSONNEL

1.2.7.1 Key Personnel

1.2.7.2 Definition of Contractor Employees

1.2.7.3 Employment Limitations

1.2.7.4 Employee Roster

1.2.7.5 Identification of Employees

1.2.7.6 Employee Uniforms

1.2.7.7 Conduct of Personnel

1.2.7.8 Search and Seizure

1.2.7.9 Personnel Training

1.2.7.10 Specific Personnel Requirements

1.2.8 CONTINGENCIES

1.2.8.1 Emergency/Disaster/Severe Weather Plan

1.2.8.2 Strike Contingency Plan

1.2.9 DOCUMENTATION / REPORTS

1.2.9.1 Automation Systems and Workload Data

1.2.9.2 Standing Operating Procedures (SOPs)

1.2.9.3 Management Plan

1.2.9.4 Reporting Requirements

1.2.10 ADMINISTRATIVE REQUIREMENTS

1.2.10.1 Release of Information

1.2.10.2 Files

1.2.10.3 Regulations, Manuals, and Technical Document

1.3 PERFORMANCE

1.3.1 QUALITY CONTROL

1.3.1.1 Contractor Quality Control Program

1.3.1.2 Performance Evaluation Meetings

1.3.1.3 Government Quality Assurance

1.3.1.4 Participation in Government Quality Assurance and Inspection

1.3.2 PERFORMANCE ANALYSIS

1.3.2.1 Metric Development

1.3.2.2 Metric Analysis

1.3.2.3 Metric Reporting

1.4 COMPLIANCE

1.4.1 PERMITS

1.4.2 INSPECTION BY GOVERNMENT AGENCIES

1.4.2.1 CED Notification of Inspection

1.4.2.2 Inspection Report

1.4.3 SAFETY

1.4.3.1 Safety Plan/Program

1.4.3.2 Inspections

1.4.3.3 Unsafe Conditions

1.4.3.4 Safety Training

1.4.3.5 Fire Safety

1.4.3.6 Reporting Requirements

1.4.3.7 Personnel Escort

1.4.4 ENERGY AND UTILITIES

1.4.4.1 Violation Reports

1.4.4.2 Installation Energy Conservation Program

1.4.4.3 Contractor Energy and Utility Conservation Plan

1.4.5 ENVIRONMENTAL COMPLIANCE

1.4.5.1 Environmental Management Procedures (EMPs)

1.4.5.2 Hazardous or Toxic Materials

1.4.5.3 Citations

1.4.5.4 Recycling Coordinator

1.4.6 WARRANTY MAINTENANCE

1.4.6.1 Warranty Records

1.4.6.2 Warranty Enforcement

1.4.7 SECURITY

1.4.7.1 Physical Security Plan

1.4.7.2 Restricted Areas

1.4.7.3 Employee Security Checks

1.4.8 KEY CONTROL

1.4.8.1 Master and File Keys

1.4.8.2 Key Inventory Report

1.4.8.3 Key Duplication

1.4.8.4 Unauthorized Users

1.4.8.5 Lost Keys

1.4.9 VEHICLES

1.4.9.1 Identification of Contractor-Owned Vehicles

1.4.9.2 Vehicle Parking

1.4.9.3 Vehicle Registration

1.4.9.4 Government Vehicles

1.4.9.5 Driver Safety Training

1.4.10 WEAPON / FIREARM CONTROL

1.1 INTRODUCTION

Worked performed in this PWS is limited to the work subject to the Service Contract Act. Work subject to

Construction Wage Rate Requirements statutes may not be performed. The Contractor shall provide all services, materials, supplies, facilities, supervision, labor, and equipment, except that specified herein as

Government-furnished, to perform public works functions that support base operations at Fort Eustis, VA.

The Contractor shall provide the above services in accordance with the terms, conditions, and specifications of this Contract. The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period.

1.1.1 BROAD WORK DESCRIPTION

1.1.1.1 Work Responsibility

Contractor work and responsibility shall include all Contractor planning, programming, administration, management, and execution necessary to provide the specified services. The

Contractor shall conduct work in accordance with this Contract and all applicable Federal, State, and local laws, regulations, and directives. The Contractor shall ensure that all work meets Acceptable

Quality Levels (AQLs) or tolerances specified in the Contract Specifications, the Performance

Requirements Summary (PRS) (see Technical Exhibit 1-001), or in applicable referenced documents.

The Contractor shall perform all related Contractor administrative services required to perform work such as material requisitioning, quality control (QC), financial control, and correspondence. The

Contractor shall also maintain records, files, and libraries of documents to include Federal, State, and local regulations, codes, laws, technical manuals, warranties, and manufacturer's instructions and recommendations, which are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by

Contract Data Requirements Lists (CDRLs) presented in this Contract.

1.1.1.2 Functional Areas

Work to be performed by the Contractor is categorized under Functional Areas. Functional Areas covered under this Contract include, but are not limited to:

Buildings and Structures Maintenance

Surfaced Area Maintenance

Utility Systems Operations and Maintenance

HVAC Systems Operation and Maintenance

Dining Facility Equipment Maintenance

Pest Control

1.1.2 INSTALLATION MISSION

The installation mission is to provide comprehensive support services to a variety of installation tenant commands and units, including the US Army HQ Training and Doctrine Command (TRADOC), the

Atlantic Region Office of the Installation Management Command and the Eastern Region of NETCOM, th

Sustainment Brigade, the 128 th

Aviation Brigade (formerly called the US Army Aviation Logistics

School), the US Army Transportation School Maritime and Training Department, the Army Training

Support Center, the 93 rd

Signal Brigade, the 597 th

Transportation Brigade, the Aviation Applied

Technology Directorate, USAJFCOM Joint Deployment Training Center, the Joint Task Force - Civil

Support, the McDonald Army Health Center, US Maritime Administration and various other tenants.

1.1.3 INSTALLATION CHARACTERISTICS

1.1.3.1 Physical Description

Fort Eustis is located on 8,248 acres of land. There are currently approximately 728 facilities

(structures) including 420 buildings on the installation. Many of the installation facilities involve administrative, functional and motor pool facilities for the 7 th

Sustainment Brigade, helicopter maintenance training for the 128 th

Aviation Brigade and rotary wing research, development, testing and evaluation by the Aviation Applied Technology Directorate. The installation also contains 23 miles of railroad track and an operating port, called the 3 rd

Port, which deploys ocean-going vessels in support of mission requirements around the world.

A summary of the facilities and land that make up Fort Eustis is presented in Technical Exhibit 1-002.

A Map of Fort Eustis may be found in the Installation Technical Library. A representative listing of all the buildings that the Contractor shall be responsible for maintaining is provided in the Real

Property Listing in Technical Exhibit 1-003. Due to new construction and building demolition, the facility listings and maps are subject to change.

1.1.3.2 Population and Demographics

The population at Fort Eustis is approximately 13,400. This includes 8,500 military personnel and

4,900 civilian personnel.

1.1.3.3 Climate and Terrain

The climate of the Fort Eustis area is classified as moderate continental with mild winters. The average frost free growing season is 240 days. The average monthly temperatures range from 38.5F to 78.5F, with the average annual temperature of 62F. The extreme temperatures range from an average low of 30.7F in the winter to an average high of 85.3F in the summer. The average annual precipitation is 46.36 inches. Snowfall ranges from a trace to 3.7 inches during the months of

November through April, with an average annual snowfall of 9.5 inches.

1.1.4 LAYOUT OF SECTION C

1.1.4.1 Section C Contents

Section C of this Contract is structured as follows:

C-1: General Information

C-2: Definitions

C-3: Government-Furnished Property and Services

C-4: Contractor-Furnished Property

C-5: Technical Description of Work

Paragraphs in Section C-1 all begin with the number “1", paragraphs in Section C-2 all begin with the number “2", and the pattern continues for the other sections.

1.1.4.2 Functional Areas

Functional Areas are found in Section C-5, Technical Description of Work. The Functional Areas covered by this Contract are numbered as follows:

5.2 Buildings and Structures Maintenance

5.3 Surfaced Area Maintenance

5.4 Utility Systems Operation and Maintenance

5.5 HVAC Systems Operation and Maintenance

5.6 Dining Facility Equipment Maintenance

5.7 Pest Control

1.1.4.3 Workload Data

Historical workload data is presented in Technical Exhibit Document and applicable functional areas.

This workload data has been summarized for this Contract. The workload information displayed in this document is based on an average 3 years of annual data, where available, or extrapolated to represent estimated annual workload over a 3 year period, where less than three year’s data was available. This workload is provided to assist bidders in proposal preparation to show typical examples of types and amounts of work to be performed under this Contract and shall not be a limiting factor on the Contractor's obligation to perform all services described in this Contract to the required level of effort.

1.2 MANAGEMENT AND ADMINISTRATION

1.2.1 WORK BY THE GOVERNMENT

The Government reserves the right to utilize Government forces or other contractors to accomplish the same type or similar work as solicited for in this Contract. The decisions of allocation of work are within the sole discretion of the Government and are not subject to the Disputes Clause of the Contract.

1.2.2 TRANSITION, PHASE-IN, AND PHASE-OUT PERIODS

The Contractor shall develop comprehensive procedures for phasing in Contractor performance to the level prescribed and within the time allowed under the terms of this Contract. The Contractor shall submit a completed Transition Plan within 30 calendar days of Contract award date (CDRL 102R001).

The Contractor shall also establish and implement plans for an orderly phase-out of the contracted operations at the termination of this Contract. The Contractor's phase-out procedures shall not disrupt or adversely impact the day-to-day conduct of Government business. These plans shall be submitted by the

Contractor for evaluation by the Government, and shall be in accordance with the Government’s transition plan. The Contractor shall provide the Contracting Officer and Civil Engineer Division/Civil

Engineer Operations (CED/CEO) copies of changes and revisions for review and approval no later than

30 calendar days prior to implementation of changes. The CEO will serve as the Point of Contact.

1.2.2.1 Phase-In Period

The period between Contract award date and Contract start date will constitute the phase-in period.

During the phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of this Contract. The Contractor shall take all actions necessary for a smooth transition of the contracted operations. This period will be approximately 30 calendar days in duration. The Government will make all facilities and equipment accessible to the Contractor for a maximum of 30 days prior to contract start date. During the 30 calendar days of this period (i.e., during the 30 calendar days immediately prior to the Contract start date), the Contractor's management personnel will be permitted to observe any Installation Services operations at Fort Eustis, as approved by the KO/CED. During the phase-in period, the Contractor shall at a minimum: establish the Project Management Office and recruit and hire necessary personnel. Additionally, contractor personnel shall:

Obtain all required certifications and clearances, including personnel security clearances.

Participate in joint inventories and sign for Government-Furnished Property (GFP).

Develop and submit any required deliverables.

Attend post-award meetings as required.

Accomplish any necessary training to support the functions listed in Section C-5.

1.2.2.2 Phase-Out Period

Sixty calendar days prior to the completion of this Contract (to include option periods), an observation period shall occur, at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent Contractor. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of service.

The Contractor shall not defer any requirements for the purpose of avoiding responsibility or of transferring such responsibility to the succeeding Contractor. The Contractor shall fully cooperate with the succeeding Contractor and the Government so as not to interfere with their work or duties.

1.2.2.2.1 Phase-Out Plan. The Contractor shall develop a Phase-Out Plan (CDRL 102R002) to effect a smooth and orderly transfer of contract responsibility to a successor. The plan shall fully describe how the Contractor shall, at a minimum, approach the following issues: employee notification; retention of key personnel; turn-over of work-in-progress, inventories, and

Government property; removal of Contractor property; data and information transfer; and any other actions required to ensure continuity of operations. The Contractor’s Phase-Out Plan shall, at a minimum, require an inventory by the incumbent and the Government before conduct of a joint inventory between the incumbent and the successor. The Plan shall, at a minimum, also include: reconciliation of all property accounts, requisitions, and work-in-progress; turn-in of excess property; clean-up of Contractor work areas; provision for training of the successor’s personnel on Government-furnished software for automated information systems (AIS) used in performance of this Contract, specialized equipment, utilities systems, and ongoing work that the successor would be required to complete; and, security debriefings in accordance with AFI 31-101 for incumbent personnel holding security clearances. This period shall not exceed 60 calendar days in duration.

1.2.2.2.2 Removal of Contractor Property. During the phase out period of this Contract, the

Contractor shall remove all Contractor-owned vehicles, equipment, tools, supplies, materials and other items from the installation not later than the last day of the contract termination. The

Government shall not be responsible for any Contractor-owned property left after Contract completion or termination. If the Contractor does not remove said property from the Installation within the stated time, the Government may dispose of the property.

1.2.3 CONTRACTOR ADMINISTRATION

1.2.3.1 Project Management

The Contractor shall perform Project Management. The contractor shall conduct overall management coordination and shall designate contractor staff that will be responsible for coordination of all work under the Contract. The Contractor shall provide written, 48 hour advance notice of such designations to the KO/CED, and such designations are subject to approval by the KO/CED. These staff, so designated to act in that capacity, shall have full authority to contractually bind the

Contractor for prompt action on matters pertaining to execution of the Contract.

1.2.3.2 Responsiveness to the CED

1.2.3.2.1 The staff designated to represent the contractor shall return all calls or messages from the

KO or the designated KO representative within thirty minutes during normal Contractor personnel working hours unless otherwise specified herein. During non-working hours, the staff designated to represent the contractor shall return all calls or messages from the CED within 30 minutes unless otherwise specified herein.

1.2.3.2.2 The staff designated to represent the contractor shall be available during normal

Contractor personnel working hours within thirty minutes at any location on the Installation with the KO/CEO to discuss problem areas. After normal Contractor personnel working hours, the staff designated to represent the contractor shall be available within one hour unless otherwise specified in individual functional sections.

1.2.3.3 Meetings, Conferences, and Briefings

The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the contracted functions and services as required by the

Government to provide effective communication and impart necessary information. These meetings include, but are not limited to, the Performance Evaluation Meetings in Paragraph 1.3.1.2. The

Contractor shall participate in meetings with Installation customers, Federal, State, and local agencies and their representatives, and other contractors as required by the Government. These meetings include both on-site and off-site meetings, and the frequency may be weekly, monthly, or as otherwise required. An average of 20 to 25 hours per week is estimated for briefings, meetings, and conferences; however, this requirement may vary based upon Contractor performance. Meetings may start or end outside of normal working hours.

1.2.3.3.1 Attendees. The contractor’s designated representatives shall be required to attend meetings as required by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and/or other personnel knowledgeable of the subject matter.

1.2.3.3.2 Special Events. The CED is involved in many special events at Fort Eustis. Examples of some of these events are Super Day, October Fest, Concerts, All Army Soldier Show, Change of

Command Ceremonies, Regimental Reviews, Christmas Tree Lighting, and Monthly Retirement

Ceremonies. The contractor will be required to provide support to these events thru SOs. Typical functional areas needed are electric, carpentry and plumbing.

1.2.4 INSTALLATION SCHEDULES

1.2.4.1 Hours of Operation

1.2.4.1.1 Regular Duty Hours. The Contractor's regular duty hours shall be 0730 to 1600, Monday through Friday, excluding Federal holidays. The Contractor shall ensure that service to customers is not interrupted during break and lunch periods. Work schedules shall vary to accommodate specific requirements. In these and other such cases, individual employees shall be required to perform shift work which shall represent regular duty hours for those employees. Variances in operating hours, other than those specified in Section C-5, must be approved by the KO/CED.

1.2.4.1.2 Call-Out/Overtime. The Contractor shall provide fully qualified personnel on a 24-hour basis 365 days per year to perform services as described in 5.1.1.2.2 and satisfy emergency requirements.

1.2.4.2 Federal Holidays

All Government offices will be closed, except for minimum essential personnel required for in-house operations, during Federal holidays. Except as otherwise specified, the Contractor shall not schedule routine work on Federal holidays. When a scheduled service is required less than three times per week and the schedule for that work falls on a Federal holiday, the Contractor shall accomplish the work on the workday following or preceding the holiday. The ten Federal holidays per year are as follows:

New Years Day first day of January (or observed)

Martin Luther King, Jr. Birthday third Monday of January

Presidents Day third Monday of February

Memorial Day last Monday of May

Independence Day fourth day of July (or observed)

Labor Day first Monday of September

Columbus Day second Monday of October

Veterans Day 11th day of November (or observed)

Thanksgiving Day fourth Thursday of November

Christmas Day 25th day of December (or observed)

When such holidays fall on a Saturday, the preceding Friday will be considered a holiday. When such holidays fall on a Sunday, the succeeding Monday will be considered a holiday.

1.2.4.3 Training Holidays

The installation command has historically granted military personnel training holidays (for example, Winter Exodus) in addition to the ten Federal holidays listed above. Training holidays are not considered a day of excused absence for the Government civilian work force or Contractor employees. If a training holiday affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities/areas or uninterrupted performance of work, i.e. training facility/area maintenance. The Contractor shall take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facilities during those times.

1.2.4.4 Installation Closures

1.2.4.4.1 Notification of Closure. Announcements of Installation closures will be made in the following manner: during normal duty hours, notification will be given through normal chain of command; during non-duty hours, notification will be made through local radio and television channels. Installation closings shall in no way interfere with the Contractor operation or maintenance of the critical systems on the Installation. The Contractor shall follow the installation emergency plan.

1.2.4.4.2 Mission Essential. The functions performed by the Contractor are essential to the installation mission. The Contractor shall be at full performance in the event of adverse weather or other events that might lead to installation closure.

1.2.5 INTERFACES

1.2.5.1 Restricted Areas

The Contractor shall comply with security access requirements for restricted areas. These areas include, but are not limited to, the communication center, ammunition storage area, computer centers, and research and development areas. Work in restricted areas shall be cleared by the Contractor with the Government’s Security Officer for that area. A list of Government security points of contact shall be furnished to the Contractor prior to Contract start date.

1.2.5.2 Administrative Office Areas

Contractor operations shall not unduly interfere with Government work in any area where any service or maintenance work is being performed by the Contractor. The Contractor shall schedule operations so as to minimize interference with Government work.

1.2.5.3 Unit Command Center

The Contractor shall coordinate with the CED staff and with the Unit Command Center (UCC) located in Building 1407 in preparation for and during inclement weather, storms, and other emergency conditions. During emergency operations, the Contractor shall have a representative on site in the Emergency Operations Center to provide required services and coordination in accordance with the Emergency/Disaster/Severe Weather Plan defined in Paragraph 1.2.8.1.

1.2.5.4 Other Contractors

Other Government contractors will be performing required services in areas associated with the requirements of this Contract. Some contractors will be providing services associated with, and in support of, work identified in this Contract. Some examples are contractors who deliver material to and pick up material from the Installation, construction contractors performing specialized and one-time jobs, and contractors who perform food service. The Government will facilitate initial contact between Contractors performing other contracts and this Contract. The Contractor shall provide all further required coordination between Contractors for any task specified in this Contract that relates to or impacts on any other contracted work. A list of service contracts currently in place is provided in

Technical Exhibit 1-004. The Contractor shall be responsible for any support services to other contractors within the scope of this Contract as required by the Government.

1.2.5.5 Hazardous Materials Procurement

The Contractor shall procure all hazardous materials through the Installation Hazmart, Building 1205

IAW paragraph 1.4.5 Environmental Compliance. The HazMart is operated by the Logistics

Readiness Division (LRD).

1.2.5.6 Disputes With Customers or Other Government Contractors

The Contractor shall verbally notify the KO and COR of unresolved disputes in receiving support from or providing support to customers or other contractors within 24 hours from the time the dispute occurs, unless otherwise specified in Section C-5 Functional Areas. The Contractor shall provide written responses to customer complaints and submit them to the KO and COR within five working days from the date of the dispute. These requirements are in addition to and do not abrogate either party’s rights under the Contract Disputes Act as stipulated in FAR Clause 52.233-1.

1.2.6 DATA AND INFORMATION

The Contractor shall respond to requests for information, including programmed (scheduled) and un-programmed requests. All responses shall meet the criteria defined below.

1.2.6.1 Data Criteria

The Contractor shall submit programmed and un-programmed information, subject to Government review for adequacy, utilizing the following criteria:

Complete: To include all information

Accurate: Factual and correctly tabulated data

Preparation: In accordance with applicable publication, CDRL, or other specified format

Name and signature of Contractor Representatives

Timely: Provided within the specified time frames

Distribution: Provided to the specified distributes

1.2.6.2 Programmed Requirements

1.2.6.2.1 The Contractor shall furnish recurring contract data and information as specified in the

CDRLs in Technical Exhibit 1-004.

1.2.6.2.2 Report on Fixed Price and Performance Summary. The Contractor shall submit to the

KO and the COR monthly Fixed Price and Performance Summary Reports no later than the fifth business day following the end of each contract month.

1.2.6.3 Un-programmed Requirements

Upon notification by the KO, the Contractor shall provide management and technical information including, but not limited to:

Technical evaluation of suggestions

Input for staff studies

Fact sheets

To support Congressional Inquiries

One-time reports

Materiel, equipment, facilities, and other property inventories, such as equipment density listings

Equipment maintenance records

Recommendations for amending, revising, or originating Government regulations or policies within the scope of this Contract

Information requested by Government personnel performing official duties, to include monitoring

Contract compliance

Responses to Government and other Contractor personnel conducting information and communication systems site surveys, information systems fielding, and communication engineering and construction as required by the Government

1.2.6.4 Access to Data and Information

The contractor shall ensure that all technical records, reports, files, and other documentation generated in support of this contract are made available to the KO/CO, CED staff.

1.2.6.5 Marking Proprietary Information

All records, files, reports, and data on this Contract will remain the property of the Government.

1.2.7 PERSONNEL

The Contractor shall provide qualified supervisory, technical, administrative, and clerical personnel to accomplish all work and services required by this Contract within specified time frames. This provision shall apply notwithstanding past historical records, or any minimum levels established elsewhere in this

Contract. Contractor employees shall be trained, qualified, certified, or licensed as required in this

Contract prior to starting work. The Government will not provide initial skills training to Contractor employees. The Contractor shall maintain records of training qualifications, certifications, and licenses.

The Contractor shall maintain the workforce in such a manner as to ensure that the employees remain fully qualified to perform the work assigned. Personnel performing under this Contract shall be employees of the Contractor and not the Government. The Contractor is on notice that lead time for security checks and clearances required for access to Government automation systems and equipment is considerable.

1.2.7.1 Key Personnel

Certain skilled experienced professional and/or technical personnel are essential for successful contractor accomplishment of the PWS. These are defined as “Key Personnel” and are those persons whose resumes should be submitted for evaluation of the proposal. The contractor shall propose which positions to designate as “Key.” There is no intent on the part of the Government to require a specific number of key personnel. The Government is looking for the most cost efficient and effective number of key personnel. The contractor shall provide supporting rationale for why the positions chosen to be “key” were chosen.

The contractor agrees that such personnel shall not be removed from the contract work or replaced without discussion with the KO and CED.

If key personnel become, or are expected to become, unavailable for work under this contract for a continuous period exceeding 30 work days, or is expected to devote substantially less effort to the work than indicated in the proposal, the Contractor shall immediately notify the KO, in writing. The

Contractor shall, subject to the concurrence of the KO or his authorized representative, promptly replace such personnel with personnel of at least substantially equal ability and qualifications.

All requests for approval of substitutions hereunder must be in writing and provide a detailed explanation of the circumstances necessitating the proposed substitutions. Requests must contain a complete resume for the proposed substitute, and any other information requested by the Contracting

Officer or needed by him/her to approve or disapprove the proposed substitution. The Contracting

Officer or his authorized representative and CED will evaluate such requests and promptly notify the contractor of his approval or disapproval thereof in writing.

If the replacement of key personnel no longer available for the effort does not occur in a timely manner such that the resultant reduction of productive effort is so substantial as to impair the successful completion of the contract, the contract may be terminated by the Contracting Officer.

This may be for default or for the convenience of the Government, as appropriate.

1.2.7.2 Definition of Contractor Employees

For the purpose of this Contract, the term "Contractor employee(s)" applies to all Contractor employees and Subcontractor employees performing work on this Contract. Contractor employees are not supervised by the Government.

1.2.7.3 Employment Limitations

1.2.7.3.1 Employment of Aliens. The Contractor shall not employ any alien who is not lawfully employable in the United States under the Immigration Reform and Control Act.

1.2.7.3.2 Language Requirement. The Contractor shall employ only persons able to communicate and understand English in the performance of this Contract.

1.2.7.3.3 Mathematics Requirement. All Contractor personnel shall be capable of performing basic mathematics for the function(s) and task(s) which they are assigned.

1.2.7.3.4 Physical Fitness. The Contractor shall ensure that all Contractor personnel meet the physical requirements to perform the function(s) and task(s) to which they are assigned.

1.2.7.3.5 Employment of Military or Government Personnel. Employment of off-duty military personnel or Government civilian personnel is generally permissible provided such employment does not contravene the policies set forth in Department of Defense Joint Ethics Regulation

5500.7-R, and provided further that such employment does not involve the holding of a concurrent

Federal civilian position nor result in the direct receipt of Federal compensation for work performed for a Government Contractor. Off-duty employment of military personnel by a

Government Contractor normally will not involve the holding of a concurrent Federal civilian position or the direct receipt of Federal compensation. The same considerations generally apply with respect to off-duty employment of Government civilian employees by such contractors. The

Contractor is cautioned that off-duty active military personnel hired under this Contract may be subject to permanent change of station, change in duty hours, or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the Contractor's ability to perform. Their absence at any time shall not constitute an excuse for non-performance under this Contract.

Notification of Employment of Military or Government Personnel. The Contractor shall notify the

KO, in writing, ten working days prior to the employment of any active Military or Civilian personnel by the Contractor to work on this Contract. The notification shall include the name of the individual, civilian grade or military rank, Branch of Service Organization assignment, and a clear statement explaining the person’s work assignment with the Contractor.

1.2.7.4 Employee Roster

At beginning of Phase-in period, the Contractor shall provide the KO and CED with a roster listing, by functional area, of all key personnel and other personnel identified in this Contract and their job titles (CDRL 102R007). The Contractor shall update and resubmit the roster within three working days of any change. The Contractor shall identify on the employee roster all employees who are members of the Reserve Components of the Armed Forces and are eligible for activation/recall to active duty upon declaration of national emergency. This requirement includes active and inactive reserve component personnel and military retirees. The Contractor shall submit an Organizational

Chart as part of the employee roster showing the Contractor’s functional responsibilities. The

Organizational Chart shall delineate both the internal organizational elements as well as links to the corporate structure.

1.2.7.5 Identification of Employees

1.2.7.5.1 Display of ID Card. Contractor personnel shall wear the ID card at all times when performing work under this Contract. Unless otherwise specified in the Contract, each Contractor employee shall wear the ID card in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

1.2.7.5.2 Contractor Accountability. Upon termination of this Contract or of employment of any individual, the Contractor shall collect and dispose of all Contractor-furnished identification cards.

If any are not collected, the Contractor shall notify the CEO within 24 hours.

1.2.7.6 Employee Uniforms

Contractor Pest Control Uniforms will be provided and paid for by the contractor. Contractor Pest

Control Personnel shall wear uniforms in the performance of their work. The Contract does not require uniforms for other Contractor personnel. If the Contractor elects to provide uniforms, at the

Contractor's expense, the selected uniforms shall not be similar to military or Installation guard uniforms. Pest Control personnel uniforms shall consist of, at a minimum, shirts, trousers, safety shoes, and outer garment.

1.2.7.6.1 Laundering of Pest Control Uniforms. Soiled uniforms shall not be laundered at home.

The clothing shall be laundered in accordance with the Fort Eustis Installation Pest Management

Plan. The Contractor shall use the laundering facilities in Building 1422. Use of Commercial

Uniform Services that launders uniforms, will be paid for by the contractor.

1.2.7.7 Conduct of Personnel

The Contractor shall be responsible for the performance and conduct of Contractor/Subcontractor employees at all times. Personnel employed by the Contractor in the performance of this Contract, or any representative of the Contractor entering the Installation, shall abide by the security regulations listed in the Contract and shall be subject to such checks by the Government as deemed necessary.

The Contractor shall not employ for performance under this Contract any person whose employment would result in a conflict of interest with the Government's standards of conduct. The Contractor shall hire and retain personnel who are competent, courteous, friendly and professional. The

Contractor shall promptly remove employees who cannot meet this standard.

1.2.7.7.1 Personnel Removal. Government rules, regulations, laws, directives, and requirements which are issued during the Contract term relating to law and order, Installation administration, and security on the Installation shall be applicable to all Contractor employees or representatives who enter the Installation. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal (permanently or temporarily as the Government determines) from the work site. Removal of employees does not relieve the Contractor from the responsibility for the work defined in this Contract.

a. Removal by Installation Commander. The 733 Mission Support Group Commander may, at his discretion, bar an individual from the Installation under the authority of 18 USC 1382

(1972), AF 31-601, for conduct determined contrary to good order, discipline, or Installation security.

b. Removal by KO and CED. The KO and CED may require the Contractor to remove any employee, working under this Contract, for reason of misconduct or security. Contractor employees shall be subject to dismissal from the premises upon determination by the KO and

CED that such action is necessary in the interest of the Government.

c. Removal by Military Police. Contractor employees may be denied entry to the Installation by

Military Police if it is determined that such entry may be contrary to good order, discipline, or the security of the Installation.

1.2.7.7.2 Appearance. Contractor employees shall be groomed, and appropriately dressed for the work being accomplished. Attire shall be appropriate and not be suggestive. Employees must be groomed to be able to wear any required personal protective equipment. Facial Hair shall not restrict the use of respirators or other protective gear in accordance with Occupational Safety and

Health Administration (OSHA) requirements. Employee grooming and clothing shall conform to safety and proprietary norms.

1.2.7.7.3 Personnel Courtesy. The Contractor shall provide courteous, professional, friendly, employees. Contractor employees shall not exhibit indecent or harassing behavior toward Soldiers, civilians, or other contractor personnel.

1.2.7.7.4 Alcohol/Drug Use. The use of alcoholic beverages or illegal drugs by Contractor personnel is forbidden during performance of this Contract or while physically on the Government

Installation. The Contractor shall not allow any employee under the influence of alcohol, controlled substance, or any substance which would obstruct the safe and correct performance of their job to perform work.

1.2.7.7.5 Loitering. Contractor employees shall not loiter in any working or patron area. Upon completion of their assigned duties, employees shall depart the facility. The Contractor shall allow only authorized personnel to be present in Contractor's work areas.

1.2.7.7.6 Fraud, Waste and Abuse. In accordance with AFI 65-201, Management Control, the

Contractor shall maintain proper conduct and good discipline within Contractor occupied work areas. Contractor personnel shall be alert to and report to the Contracting Officer suspected situations of fraud, waste, and abuse, or other intentionally dishonest conduct against the

Government observed during or in the performance of this Contract.

1.2.7.8 Search and Seizure All Contractor personnel and property may be subject to search and seizure upon entering, while on, and upon leaving Installation confines in accordance with AFI 31-

213.

1.2.7.9 Personnel Training

1.2.7.9.1 Training Plan. The Contractor shall provide a training plan that incorporates the

Contractor's policy concerning the training of incumbent and replacement personnel within 30 calendar days after Contract award date. The Contractor shall submit an updated plan providing a training program and schedule to include certification training to the KO and CEO by 1 March of each year (CDRL 102R008).

1.2.7.9.2 Orientation Training. The Contractor shall conduct an orientation training class for all

Contractor employees within five working days of initial employment or re-assignment to another functional area under the Contract. This training shall be relative to the respective functional areas and Contractor and Government offices with which the employees will interact. The Contractor shall maintain records of training accomplished. The training shall include, but is not limited to, the following topics:

General Orientation. General orientation regarding Contract requirements and the role of the respective functional areas to the overall Contract

Functional Area. The respective functional area's internal and external (customer) standing operating procedures and general work requirements

Physical Configuration. Familiarization with the physical configuration of the Installation, to include at a minimum, the location and layout of functional area facilities, master publications library, storage areas, and shop areas

Safety. The Contractor's safety plan, the Installation safety program (FI 91-207), functional area specific safety training, and Hazard Communication training pursuant to 29 CFR

1910.1200

Fire Safety. Fire safety, including the Installation fire prevention program (AFI 32-2001)

Environmental Requirements. AFI 32-101/Environmental Management, Environmental

Management dated July 7, 2009 (to be replaced by JBLE-I32-101, Environmental

Management) and associated Environmental Management Procedures (EMPs) describe the policies, responsibilities, and procedures to meet Installation environmental requirements.

Emergency Procedures. Emergency notification and response procedures

Conduct and standards, including standards of customer relations and dress

Applicable Installation regulations and directives

Security. Security requirements and procedures

Fort Eustis Hazardous Waste Management SOP

1.2.7.9.3 Formal Training during Contract Period. During the period of the Contract, some employees will require formal training in order to update skills, licenses and certificates. The Contractor shall keep up to date records on all training. All training outside of government specific licensing costs will be at the contractors’ expense.

1.2.7.9.4 Periodic Training. Contractor employees shall be required to have periodic training in the areas listed in Technical Exhibit 1-006.at the contractor’s expense.

1.2.7.10 Specific Personnel Requirements

All Contractor personnel shall be fully qualified and certified to perform the work to which they are assigned under this Contract. Personnel qualifications shall be in accordance with the Virginia Board of Contractors Tradesman Rules and Regulations as applicable. A list of training requirements can be found in Technical Exhibit 1-005. Prior to employment under this contract the Project Manager, shall have a current national security background investigation with no findings that would call into question the judgment, honesty, or reliability of the employee or render the employee a security liability. The Government will not reimburse the contractor for any costs associated with the Project

Manager position.

1.2.7.10.1 Equipment Operators. All Contractor personnel operating mobile equipment and vehicles shall possess a valid state operator's license, to include Commercial Driver’s Licenses

(CDLs), if required for the equipment and vehicles operated. Contractor motor vehicle drivers and equipment operators shall be qualified, certified, and licensed in accordance with AFI 31-201/374 and Installation policy.

1.2.7.10.2 Gas Distribution or Utilization Equipment Maintenance or Repair. All Contractor personnel who will maintain or repair gas distribution systems or gas utilization equipment, respond to gas leaks or perform Gas Leak Testing shall possess at minimum a journeyman Gas

Fitters License issued in accordance with the Virginia Board of Contractors Tradesman Rules and Regulations.

Gas Leak Response. All Contractor personnel who will respond to gas leaks shall receive appropriate training and successfully complete a program of instruction for maintenance and repair of gas distribution systems provided by or comparable to training provided by the Virginia Natural

Gas Company.

1.2.7.10.3 Fire Sprinkler and Suppression System Maintenance. All Contractor personnel who will inspect and perform maintenance on fire sprinkler systems and fire suppression systems shall receive appropriate training, with passing grades, in the maintenance and repair of fire sprinkler and suppression systems.

1.2.7.10.4 Asbestos Removal and Disposal. All Contractor personnel who will remove and dispose of asbestos shall have completed an Environmental Protection Agency (EPA)-approved asbestos training course. These personnel shall also meet the requirements for licensure under Virginia

Commonwealth Law. Each employee shall complete training for asbestos worker and asbestos supervisor. These personnel shall complete an initial medical exam and participate in a medical surveillance program, and shall be fit tested for a respirator. The Contractor shall provide annual medical screening and testing of asbestos workers in accordance with 29 CFR 1926.62 for monitoring of personnel required to perform asbestos removal as part of work specified under this

Contract.

1.2.7.10.5 Lead-Based Paint Abatement. All Contractor personnel who will perform lead based paint activities shall be certified by the Commonwealth of Virginia. Each employee shall complete training for lead work and lead supervisor. These personnel shall complete an initial medical exam and participate in a medical surveillance program, and shall be fit tested for a respirator. The Contractor shall provide annual medical screening and testing of lead abatement workers in accordance with 29 CFR 1926.62 for monitoring of personnel required to perform lead abatement as part of work specified under this Contract.

1.2.7.10.6 High Voltage Maintenance and Repair Operations. Contractor personnel who will be working on high voltage equipment and systems shall be at the journeyman level, certified by the

Department of Professional and Occupational Regulation, or be in an approved apprenticeship program working under the direct line of sight of a certified journeyman technician. The

Contractor shall be responsible for all high voltage work performed within Installation facilities only; work on the distribution systems will be performed by a separate contract.

1.2.7.10.7 Locksmith Services. Employees performing locksmith work shall have a current national security background investigation with no findings that would call into question the judgment, honesty, or reliability of the employee or render the employee a security liability.

1.2.7.10.8 Refrigeration/Air Conditioning Work and Fire Suppression Systems. Refrigeration and

Heating, Ventilation, and Air Conditioning (HVAC) personnel shall be certified in the handling of chlorofluorocarbon and halon gases in accordance with the Clean Air Act (CAA) of 1990 to perform all work involving these gases, or work under the direct on-site supervision of a person who is certified.

1.2.7.10.9 Pest Control Applicators, Pest Control Supervisors, Pest Control Quality Control

Personnel. Personnel mixing and applying pesticides, advising, supervising, performing Quality

Control shall be certified under the DOD pest control certification program and in accordance with Public Law 92-516; Federal Insecticide, Fungicide, and Rodenticide Act; DOD Directive

4150.07, The DoD Pest Management Program; and AFI 32-1053, AF Pest Management Program, or be certified by the Virginia Department of Agriculture and Consumer Services. At minimum all pest management personnel shall be Certified in categories 2 (Forest Pest Control), 3A

(Ornamental pest Control), 3B ( Turf Pest Control), 5 (Aquatic Pest Control), 6 Right-of-Way Pest

Control, 7A (General Pest Control), 7B (Wood Destroying Pest Control), 7D (Vertebrate Pest

Control), and 8 (Public Health Pest Control) In addition, personnel shall also be certified in the specific areas of pest control in which they are working, i.e. termite control and household pest control. All Pest Control personnel shall be recertified in all required and optional areas 3 months prior to their certification expiration date.

1.2.7.10.10 Confined Space Entry. Contractor employees entering confined spaces shall be certified in Confined Space Entry in accordance with OSHA regulations when performing utility or other work, requiring such entries.

1.2.7.10.11 Work Requiring Respirators. Personnel performing work in areas where air quality is sufficiently poor to require the use of respirators shall be trained and…