Statement of Work 4 Aug 2010.pdf

SOLICITATION NO: FA4497-10-R-0002

CONTRACT NO:

ATTACHMENT 1

STATEMENT OF WORK

FOR

AIRCRAFT WASH, CORROSION CONTROL AND

MISCELLANEOUS MAINTENANCE SERVICES

DOVER AIR FORCE BASE DELAWARE

Dated: 4 August 2010

Approved:

Cheryl A. Roberts Quality Assurance Program Coordinator

SECTION 1

Description of Services: Page

1.1. Management 4

1.2. Aircraft Tow, Wash, De-paneling, Lubrication 5

& Cleaning Services for C-5

1.3 Aircraft Tow, Wash, De-paneling, Lubrication 11

& Cleaning Services for C-17

1.4. Emergency and Contingency Services 15

1.5. Environmental Compliance 15

1.6. Environmental Specifications 16

1.7. Facility Maintenance 17

SECTION 2

Service Delivery Summary: 18

SECTION 3

Government Furnished Items: 19

3.1. Services 19

3.2. Property 19

3.3. Facilities 20

3.4. Training 23

3.5. Contractor Furnished Items: 24

SECTION 4

General Information: 25

4.1. The Contractor 25

4.2. Hours of Operation 25

4.3. Employee Uniform & Appearance 25

4.4. Security Requirements 25

4.5. Training & Qualifications 26

4.6. Quality Control 26

4.7. Quality Assurance 26

4.8. Contractor Liability 26

4.9. Physical Security 26

4.10. Records 26

4.11. Technical Orders, Publications, & Forms 26

4.12. Safety 26

4.13. Conservation of Utilities 27

4.14. Housekeeping & Recycling 27

4.15. Outside Wash Rack 27

SECTION 5

Appendices

Appendix 1 – Equipment 28 Appendix 2 - Technical Orders, Publications, & Forms 30 Appendix 3 - Aircraft Wash Historical & Projected Workloads: 35 Appendix 4 – C-5 MSG-3 Isochronal Wash and De-panel References 40 Appendix 5 – C-17 HSC Wash and De-panel References 41 Appendix 6 – Dover AFB Hazmat Chemical Worksheet 42 Appendix 7 – Contractor’s Monthly Report For Hazmats 43

SECTION 1

1. Description of Services:

The contractor shall perform Aircraft Wash, Corrosion Control and Miscellaneous Services at Dover Air Force Base (AFB) as defined in all sections of this Statement of Work (SOW). The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items necessary to perform contracted services, unless specified as provided by the government. Contractor tasks include:

• Aircraft Wash Services Management Functions

• Aircraft Tow, Wash, De-paneling Lubrication and De-paneling Services

• Emergency Services

• Environmental Compliance

1.1. Management:

The contractor shall establish an Aircraft Services Management system to perform the following:

1.1.1. Ensure contractor notifies the Maintenance Operation Coordination Center (MOCC) upon start and completion of requested services. Contractor will close out all associated jobs in the Air Force Core Automated Maintenance System for Mobility (G081) Maintenance Information System, within 1 hour of task completion.

1.1.2. Ensure contractor completes automated Air Force Technical Order (AFTO) Form 349, Maintenance Data Collection Record, received for all performed services and submit to the government Quality Assurance Evaluator (QAE) office not later than two hours after the contract service is performed.

1.1.3. Ensure an effective tool and equipment control program is in place. All tools and equipment will be marked to readily identify them as the contractors’ property, thus to preclude tools and equipment being left in or around aircraft, in accordance with (IAW) the applicable Maintenance Group Operating Instruction (MXGOI).

1.1.4. Ensure an effective foreign object damage (FOD) control and prevention program, to include performing FOD inspections on all aircraft wash facilities, aircraft parking, employee work areas, and contractor vehicles are in place.

1.1.5. Ensure current technical data and publications are used while providing services. Will sign-out laptop computers from MXS CTK’s, at any of 4 locations. Laptop computers will be used in place of hardcopy government technical orders (T.O.). There must be a minimum of 3 laptops computers signed out per wash. If through the course of performance of this contract additional publications and forms will be located on the local area Network (LAN). Laptop computers must be signed back in to the MXS CTK location in which it was signed out. The government will provide computers and LAN access.

ATTACHMENT 1

1.1.6. CONTRACTOR EMPLOYEES:

1.1.6.1. Site manager will have previous aircraft maintenance experience.

1.1.6.2. Only authorized employees with Information Protection Awareness Training verified through the 436 MXG LOGNET office and a minimum National Agency Check verified through the base Automated Security Clearance Approval System (ASCAS) roster are authorized LAN and G081 use. All employees requiring access to this system shall be United States citizens.

1.1.6.3. Employee’s training records are to be kept updated with current qualification and certification information. Employee training records are to be made available for review by the Government QAE 24 hours a day.

1.1.6.4. Employees are to strictly comply with the contractor’s quality control plan and all applicable Air Force Safety Instructions.

1.1.6.5. Aircraft wash management personnel are required to be available twenty-four hours a day, seven days a week by phone or beeper for coordination with the MOCC, Plans and Scheduling, or QAE, to include performing aircraft wash services or cleaning services outlined in this SOW.

Additionally, aircraft wash management personnel will be required to keep personnel on stand-by to perform short-notice cleaning services/Component & Equipment washes.

1.1.7. The contractor is responsible for ensuring the availability of all vehicles and equipment needed to accomplish the requirements of this SOW. Contractor vehicles will be uniform in color and equipped with pintle hooks capable of towing aerospace ground equipment (AGE) in excess of 7000 pounds. All contractor supplied vehicles shall be identified with the contractor’s company name visible on both sides. Contractor shall ensure vehicles are operational at all times. The contractor shall notify the Quality Assurance Office immediately of any damaged or malfunctioning contractor’s equipment used to provide services if such equipment will cause a delay in completion of services. Repair or replacement, to include rental vehicles/equipment must be made within 24 hours, in order to preclude a lapse in service.

1.1.8. The contractor shall Ensure MOCC and QAE Office are notified immediately of any mishap that results in any damage to government assets or personnel or any mishap that results in injury to contractor personnel. Notify MOCC/QAE immediately for coordination with other wing agencies.

1.1.8.1. Ensure mishap, customer, or contractor complaint written response is provided to QAE

NLT 24 hours of incident.

1.2. Aircraft Tow, Wash, De-paneling, Lubrication & Cleaning Services for C-5:

The contractor shall perform the following aircraft wash and cleaning services inside the wash facilities or on the flightline. This section defines the types of services and specifications required and the maximum allowable elapsed time for each service. The contractor shall not exceed the maximum allowable elapsed time indicated for a specific service. On aircraft services where protective covers and masking band taping are required as described in the specifications and referenced technical orders, contractor installation and removal of protective covers and masking band taping will be accomplished, along with the required service, within the maximum allowable elapsed time. When two or more services are to be completed, the maximum time allowed for all combined services is the maximum allowable time for the single longest service, not the cumulative time of all services performed. All services will be accomplished in accordance with listed specifications and the procedures outlined in the following technical orders: 1-1-691, 1-1-8, 1C-5A-23, 1C-5A-23-1, 1C-5M-23-1, 1C-5A-6WC-7

ATTACHMENT 1

and 1C-5A-6WC-13.

NOTE 1: For the purpose of this SOW, Wash Services are defined as all services required to be performed at a designated wash location utilizing water hoses, soap spraying equipment, etc. Cleaning services are defined as all services not requiring water hoses and soap spraying equipment or a designated wash facility.

NOTE 2: All references to the condition of clean pertain to the following description, as outlined in Air Mobility Command Instruction (AMCI) 21-119, Corrosion Control Program: To determine if surfaces are clean, a close visual inspection shall be made to determine that all residue, oily film and streaking have been removed. In the event of a disagreement between the contractor and the QAE, a final method of determination is to wipe a dry, lint free, white towel, wiped firmly across the surface. If soiling of the towel occurs the surface is not clean. This method may pick up oil film or streaks. The above described condition of clean shall be reached on all washing and cleaning services.

NOTE 3: Consecutive complete aircraft washes may be required. A minimum twelve-hour notice will be given by the government for aircraft wash services not including Component & Equipment washes.

NOTE 4: In case of any maintenance discrepancies preventing completion of wash services, Contractor will notify MOCC and Line Chief/Production Superintendent.

NOTE 5: After completion of Aircraft Wash Services in Hangar 706 the entire hangar floor will be cleaned to remove all dirt, grim and grease. Also the floor will be clear of any free standing water.

1.2.1. TOW OF C-5 AIRCRAFT (Maximum Allowable Time – 2 Hours) - Coordinate usage of tow vehicle with owning unit as required. Tow of aircraft to designated wash location and return to designated parking location after wash service. Parking location will be designated by Production Supervisor, Line Chief (Viper 3) or MOCC. Upon return to designated parking spot, government personnel will accomplish all tows into all Hangars with permanently installed stands. All aircraft tows will be accomplished IAW Applicable Aircraft technical data and Maintenance Operational Instruction for Aircraft Towing, Hangaring and Emergency Removal.

1.2.2. COMPLETE AIRCRAFT WASH: (Maximum Allowable Time – 24.0 Hours) This service will include items 1.2.1., 1.2.3, 1.2.4, 1.2.5., 1.2.7., and 1.2.20.

1.2.3. PRE-WASH PREPARATION :

Prepare the aircraft for wash IAW Applicable Technical Order. In addition, the contractor will remove and/or open all required panels and access doors. Operate the aircraft hydraulic systems to kneel/unkneel the aircraft, and open/close the fwd and aft loading complexes as required. Remove waste containers to the component wash area. Remove and stow all debris and loose equipment on the flight station, relief crew, courier, and troop compartments (bunk mattresses and T.O.’s remain in their stowed position). Stow all loose cargo compartment equipment on catwalks (ensure the nose and main landing gear sequence control panels are clear of obstructions). Remove rollers from cargo floor and bundle in 6 stacks on the cargo floor. Remove stoppers from drain tubes located in chine covers on right side of fuselage at approximately fuselage station 816 and station 1465 IAW 1C-5A-23-1 Paragraph 1-5.2.4 step M. Ensure all center logistic rails are open. Roll up and secure, or remove and stow insulation on aft ramp longerons (approximately 2 feet above floor).

1.2.4. POST-WASH/LUBRICATION AND RESTORATION:

Contractor will prepare the aircraft for lube to include removal of all required panels and will perform lubrication of aircraft IAW Applicable Technical Order. Lubrication will begin within 1

ATTACHMENT 1

hour after wash completion. After several attempts, if a grease fitting will not accept grease or is broken off the contractor will remove and replace the grease fitting, annotate the AFTO 781 series forms/G0-81 for each instance. Lube points will be replaced and lubed before completion of lubrication services. Restore the aircraft from wash and lubrication IAW applicable technical data.

In addition, the contractor will install and/or close all required panels and access doors. Operate the aircraft hydraulic systems (using external hydraulic test stand “mule”) to unkneel the aircraft, cycle flight control surfaces as required to expose lubrication fittings and close the fwd and aft loading complexes. All removed equipment will be reinstalled on the aircraft, and all trapped water is drained from fuselage, cargo, and ramp areas prior to turning the aircraft over to maintenance.

1.2.5 COMPLETE EXTERIOR WASH: (Maximum Allowable Time- 24 hours) This service applies to the entire exterior of the aircraft and includes, thrust reversers, flap wells, spoilers, wheel wells, landing gear doors, main landing gear pods, T-tail and service compartments accessible by quick-disconnect fasteners on the outside of the aircraft. This service also applies to all landing gear assemblies, wheels, tires, brakes, and any components within the specified work areas, not specifically identified herein.

NOTE: Wheels, brakes, axles, bogie beam assemblies, interior of engine cowl doors, and landing gear strut components will not be cleaned using high pressure cleaning equipment

1.2.6 CLEAR WATER RINSE: (Maximum Allowable Time – 1.5 Hours) This service will consist of complete and thorough flushing of the entire exterior of the aircraft with clean water at the wash rack facilities until all accumulated contaminants are removed. The use of brushes and cleaning solutions are not required. It is solely a rinsing operation for the purpose of diluting and flushing away light accumulations of salt, dirt, and other water-soluble debris.

NOTE: Water directed at close range may remove lubricants from joints. Do not direct water at openings, which are normally masked during regular washes. Avoid direct spray into openings and surfaces immediately adjacent to openings. Keep water nozzle at least 10 feet away from the surface being rinsed. Position the water stream at a direct contact angle of 45 degrees or less to minimize the impact pressure. If the above conditions are not met notify QA for further guidance.

1.2.7 COMPLETE INTERIOR CLEANING: (Maximum Allowable Time – 8.0 Hours) Interior compartments shall include, but are not limited to, the flight station, relief crew and courier compartments to include bunkrooms and avionics compartments, latrines, closets, galley, and boiler room. Cargo compartment to include the crew entrance door, ladders, floor, tie down pans, rails, rollers, winch wells, side doors, center door, chine coves, catwalks, ducts, and forward and aft ramps. Troop compartment to include latrines, closets, and galley. Remove trash from all floors, racks, shelves, seats, and seat pockets. Wash and return all waste containers. Vacuum and/or clean walls, windows, windshields, ladders, doors, floors, panels, consoles, curtains, seats, seat pockets, and all other areas where dust, dirt, and other particles collect. Remove stains from carpets, seats, mattresses and all other fabric surfaces. Wash, polish and disinfect galley latrine basins, toilets, and mirrors. Scrub and mop all floors that do not have carpet installed. Wash cargo compartment floor and chine coves. Pay special attention to hydraulic service center areas. Care must be taken to prevent moving or damaging aircraft controls, switches, instruments, and other installed equipment.

Do not permit cleaning solution to drip below the intended cleaning surfaces. Do not use high-pressure water for rinsing interior surfaces. An interior cleaning will consist of items 1.2.8, 1.2.9., 1.2.10., 1.2.11.

1.2.8 COMPLETE INTERIOR CLEANING OF FLIGHT STATION, RELIEF CREW & CREW

ATTACHMENT 1

COURIER COMPARTMENTS: (Maximum Allowable Time – 2.0 Hours) Interior compartments shall include, but is not limited to, the flight station, relief crew, and courier compartments to include bunkrooms, latrines, closets, and galley. Remove trash from all floors, seats, seat pockets, shelves, and waste containers. Vacuum and/or clean walls, windows, windshield, floors, panels, consoles, bulkheads, and seats. Remove stains from carpets, seats, mattresses and all other fabric surfaces. Wash, polish, and disinfect galley, latrine basins, toilets, and mirrors. Scrub and mop floors that do not have carpet installed. Care must be taken to prevent moving or damaging aircraft controls, switches, instruments, and other installed equipment. Do not permit cleaning solution to drip below the intended cleaning surfaces.

NOTE: This service may be accomplished at a location other than hanger 706 or the outside wash-rack.

1.2.9 COMPLETE INTERIOR CLEANING OF TROOP COMPARTMENT:

(Maximum Allowable Time – 1.5 Hours) The troop compartment shall include latrines, closets and galley. Remove trash from all floors, seats, seat pockets, shelves, and waste containers. Vacuum and clean all floors, bulkheads, seats, walls, and window surfaces. Remove stains from carpets, seats, and all other fabric surfaces.

Wash, polish, and disinfect galley, latrine basins, toilets, and mirrors. Scrub and mop floors that do not have carpet. Care must be taken to prevent moving or damaging aircraft controls, switches, instruments, and other installed equipment. Do not permit cleaning solution to drip below the intended cleaning surfaces.

NOTE: This service may be accomplished at a location other than hanger 706 or the outside wash rack.

1.2.10 COMPLETE INTERIOR CLEANING OF CARGO COMPARTMENT TO INCLUDE

1.2.3.: (Maximum Allowable Time – 3.0 Hours) The cargo compartment shall include the floor, tie down pans, rails, chine coves, catwalks, ladders, walls, and trim panels, ducts, forward and aft ramps. Wash and remove dirt, grease, scuffmarks, and stains from walls, and trim panels. Pay particular attention to hydraulic service center covers.

Vacuum/mop cargo floor, tie down pans, rails, and chine coves. Care must be taken to prevent moving or damaging aircraft controls, switches, instruments, and other installed equipment. Do not permit cleaning solution to drip below the intended cleaning surfaces.

NOTE: This service may be accomplished at a location other than hanger 706 or the outside wash-rack

1.2.11. COMPLETE UNDERFLOOR CLEANING TO INCLUDE 1.2.12. & 1.2.13.: (Maximum Allowable Time – 4.0 Hours) The underfloor area consists of the entire interior of the forward and aft underfloor areas. Access is gained to these areas by removing the access doors at the forward and aft ends of the left main landing gear wheel wells. Cleaning will be accomplished as follows: Pick up trash and vacuum loose soils. Clean the surface with a 9 to 1 solution of water and cleaning compound MIL-PRF- 87937 Type IV or approved substitute and agitate with a nonmetallic brush. Repeat as required to obtain a clean, oil-free surface. Ensure all drain holes are open by gently pushing a blunt nonmetallic instrument into the drain hole from the outside of the aircraft. Thoroughly rinse the entire area with clean tap water using only a low-pressure fine mist spray. Ensure all cleaning compound, residue, and water is removed by using sponges, rags, or vacuuming.

1.2.12. FORWARD UNDERFLOOR CLEANING: (Maximum Allowable Time – 2.5 Hours)

ATTACHMENT 1

The forward underfloor consists of the entire interior of the forward underfloor area. Access is gained by removing the access door in the forward left main landing gear wheel well. Cleaning will be accomplished as follows: Pick up trash and vacuum loose soils. Clean the surface with a 9 to 1 solution of water and cleaning compound MIL- PRF-87937 Type IV or approved substitute and agitate with a nonmetallic brush. Repeat as required to obtain a clean, oil-free surface. Ensure all drain holes are open by gently pushing a blunt nonmetallic instrument into the drain hole from the outside of the aircraft. Thoroughly rinse the entire area with clean tap water using only a low-pressure fine mist spray. Ensure all cleaning compound, residue, and water is removed by using sponges, rags, or vacuuming.

1.2.13. AFT UNDERFLOOR CLEANING: (Maximum Allowable Time – 1.5 Hours) The aft underfloor consists of the entire interior of the aft underfloor area. Access is gained by removing the access door in the aft left main landing gear wheel well. Cleaning will be accomplished as follows: Pick up trash and vacuum loose soils. Clean the surface with a 9 to 1 solution of water and cleaning compound MIL- PRF-87937 Type IV or approved substitute and agitate with a nonmetallic brush. Repeat as required to obtain a clean, oil-free surface. Ensure all drain holes are open by gently pushing a blunt nonmetallic instrument into the drain hole from the outside of the aircraft. Thoroughly rinse the entire area with clean tap water using only a low-pressure fine mist spray. Ensure all cleaning compound, residue, and water is removed by using sponges, rags or vacuuming.

1.2.14. AFTERBODY STATION KEEPING AREA CLEANING: (Maximum Allowable Time-

5.0 hrs) The After body station keeping area shall include all areas aft of anti- hijack screens. Wash and remove dirt, grease, from all panels. Care must be taken to prevent damaging screens and all panels aft of the anti-hijack screens. Clean the surface with a 9 to 1 solution of water and cleaning compound MIL- PRF-87937 Type IV or approved substitute and agitate with a nonmetallic brush.

Repeat as required to obtain a clean, oil-free surface. Thoroughly rinse the entire area with clean tap water using only a low-pressure fine mist spray. Ensure all cleaning compound, residue, and water is removed by using sponges, rags or vacuuming. Do not permit cleaning solution to drip below the intended cleaning surfaces

1.2.15. LANDING GEAR WASH & LUBE: (Maximum Allowable Time – 8.0 Hours) This service consists of cleaning the nose and main landing gear assemblies, to include the wheels, brakes, bogies, struts, interior of inboard and outboard doors, and wheel well area. All gear assemblies will be lubed after wash in accordance with T.O. 1C-5A-6WC-13.

1.2.16. LUBRICATION OF FLIGHT CONTROL SURFACES: (Maximum Allowable Time – 4.0 Hours) This service applies to lubrication of flight control surfaces as defined by T.O. 1C-5A- 6WC-13. Plans and Scheduling will notify Contractor when this service is separate from a complete wash.

1.2.17. LARGE AREA CLEANING: (Maximum Allowable Time – 4.0 Hours) This service consists of cleaning of an area or combination of areas, in excess of 200 square feet (example: T-tail wash, center cargo door, etc.). It may be used to clean an area for inspection and/or repair.

1.2.18. SPECIAL AREA WASH: (Maximum Allowable Time – 5.0 Hours) This service consists of cleaning the upper half of the fuselage including both sides of the vertical stabilizer. Upper and lower wing surfaces are excluded. This service may be used when in-flight refueling has been accomplished and fuel spillage residue has contaminated the upper fuselage and

ATTACHMENT 1

vertical stabilizer surfaces. The entire fuselage must be rinsed thoroughly to prevent streaking of lower surfaces.

1.2.19. ISOCHRONAL INSPECTION WASH AND DEPANEL (see Appendix 4): (Maximum Allowable Time-96.0 hrs cumulative not consecutive) This service will include items 1.2.1., 1.2.3, 1.2.4, 1.2.5., 1.2.7., 1.2.14., and 1.2.21. Additionally, panels identified as areas of possible corrosion will be removed and placed in storage racks/designated areas/aircraft cargo bay, interior cargo panels will be rolled up and zip tied out of the way for inspection and re-installation by government personnel upon completion of inspection and repair. All panels will be documented in the aircraft forms and appropriate Air Force Core Automated Maintenance System for Mobility Maintenance Information System (G081) when removed and will be identified by AFTO Forms 350 with attending hardware secured to the individual panel it was removed from with parts bags.

Aircraft will be lubed IAW 1C-5A-6WC-7. (Except MLG/NLG Gearboxes/ ATM Oil Servicing and accumulator servicing).

Panels identified for inspection will be loaded into the standard aircraft wash package by the government.

NOTE: All Apexes will be supplied by Government for this service. Anti-skid removal and replacement will be accomplished tentatively on the weekends.

NOTE: Contractor will provide qualified personnel to remove stuck screws.

1.2.20. ENGINE AND COWL DOOR (INTERNAL) WASH (Maximum Allowable Time – 4.0 hrs) This service pertains to four wing mounted engines and their respective cowl doors and shall be accomplished with cowl doors open. Service consists of presoaking engines and cowl doors (internal) with water, applying cleaning solution (allowing to soak on each surface area for minimum of one half hour), then rinsing with water. Engine inlets and internal exhaust sections are not included in this service. No scrub brushes required for this service.

1.2.21. ANTI-SKID REMOVAL AND REPLACEMENT: (Maximum Allowable Time – 8.0 Hours) This service consists of removing and replacing damaged anti-skid throughout the aircraft.

Areas of concern will be Crew Entry ladder, flight station ladder, catwalks and cargo floor. All anti-skid will be removal and replaced after wash. Special attention will be made to prevent damage to floor and/or structure underneath anti-skid. Anti-skid will be replaced and re-installed in accordance with applicable Technical order.

1.2.22. COMPONENT & EQUIPMENT WASH: (Maximum Allowable Time – 1.0 Hour per piece) This service consists of localized cleaning of an area, aircraft components or aircraft support equipment not to exceed 200 square feet or one unit. For this SOW, these areas or fractions thereof are identified as one unit. Examples of areas to be spot washed are exhaust deposits, beverage spills, lavatory drainage stains, residue from discharge of fire extinguisher chemicals, or hydraulic leaks. Examples of types of aircraft components would include aircraft wheels, engine cowl doors and engine aprons. Examples of aircraft support equipment would include generators, heaters, hydraulic test stands, maintenance stands, and panels or components for non-destructive inspection (NDI) purposes.

1.2.23. TEAR DOWN & INSTALL EQUIPMENT IN WASH HANGER (Bldg. 706):

(Maximum Allowable Time – 8.0 Hours) This service consists of burying the wash hoses in the hangar drains and removing equipment to prepare hangar for other functions, or moving to the outside wash rack to perform aircraft washes.

1.3. Aircraft Tow, Wash, Lubrication & Cleaning Services for C-17:

The contractor shall perform the following aircraft wash and cleaning services inside the wash facilities or on the flightline. This section defines the types of services and specifications required and the maximum allowable elapsed time for each service. The contractor shall not exceed the maximum allowable elapsed time indicated for a specific service. On aircraft services where protective covers and masking band taping are required as described in the specifications and referenced technical orders, contractor installation and removal of protective covers and masking band taping will be accomplished, along with the required service, within the maximum allowable elapsed time. When two or more services are to be completed, the maximum time allowed for all combined services is the maximum allowable time for the single longest service, not the cumulative time of all services performed. All services will be accomplished in accordance with listed specifications and the procedures outlined in the following technical orders: 1-1-691, 1-1-8, 1C-17A-23, 1C-17A-6WC-3 and 1C-17A-2-12JG-10-1.

NOTE 1: For the purpose of this SOW, Wash Services are defined as all services required to be performed at a designated wash location utilizing water hoses, soap spraying equipment, etc. Cleaning services are defined as all services not requiring water hoses and soap spraying equipment or a designated wash facility.

NOTE 2: All references to the condition of clean pertain to the following description, as outlined in Air Mobility Command Instruction (AMCI) 21-119, Corrosion Control Program: To determine if surfaces are clean, a close visual inspection shall be made to determine that all residue, oily film and streaking have been removed. In the event of a disagreement between the contractor and the QAE, a final method of determination is to wipe a dry, lint free, white towel, wiped firmly across the surface. If soiling of the towel occurs the surface is not clean. This method may pick up oil film or streaks. The above described condition of clean shall be reached on all washing and cleaning services

NOTE 3: Consecutive complete aircraft washes may be required. A minimum twelve-hour notice will be given by the government for aircraft wash services.

NOTE 4: In case of any maintenance discrepancies preventing completion of wash services, Contractor will notify MOCC and Line Chief/Production Superintendent.

1.3.1. TOW OF C-17 AIRCRAFT: (Maximum Allowable Time – 2 Hours) - Coordinate usage of tow vehicle with owning unit as required. Tow of aircraft to designated wash location and return to designated parking location after wash service. Parking location will be designated by Production Supervisor, HSC Supervision, Line Chief (Viper 3) or MOCC. Upon return to designated parking spot, government personnel will accomplish all tows into all Hangars with permanently installed stands. All aircraft tows will be accomplished IAW Applicable Aircraft technical data and Maintenance Operational Instruction for Aircraft Towing, Hangaring and Emergency Removal.

1.3.2. COMPLETE AIRCRAFT WASH: (Maximum Allowable Time – 24.0 Hours) This service will include items 1.3.1., 1.3.3, 1.3.4, 1.3.5., 1.3.7., 1.3.10 and 1.3.11

NOTE: In the event of adverse weather conditions resulting in a delay of the wash process, the maximum allowable time will be extended to cover the delay.

1.3.3. PRE-WASH PREPARATION :

Prepare the aircraft for wash IAW T.O. 1C-17A-2-12JG-10-1. In addition, the contractor will remove and/or open all required panels and access doors. Operate the aircraft hydraulic systems to open/close the aft loading complex as required. Remove waste containers to the component wash

ATTACHMENT 1

area. Remove and stow all debris and loose equipment on the flight station, relief crew (bunk mattresses and T.O.’s remain in their stowed position). Stow all loose cargo compartment equipment on catwalks (ensure the nose and main landing gear sequence control panels are clear of obstructions). Remove rollers from cargo floor and bundle in 6 stacks on the cargo floor. Remove drain plugs from receptacles prior to wash aircraft. This shall be accomplished IAW 1C-17A-2- 12JG-10-1. Ensure underfloor Insulation blankets are removed (if free flowing water is used) and all required ADS rails and logistic rails are open prior to washing acft.

1.3.4. POST-WASH/LUBRICATION AND RESTORATION:

Contractor will prepare the aircraft for lube to include removal of all required panels and will perform lubrication of aircraft IAW 1C-17A-6WC-4. Lubrication will begin within 1 hour after wash completion. After several attempts, if a grease fitting will not accept grease or is broken off the contractor will remove and replace the grease fitting, annotate the AFTO 781 series forms/G0- 81 for each instance. Lube points will be replaced and lubed before completion of lubrication services. Restore the aircraft from wash and lubrication IAW prescribed technical data. In addition, the contractor will install and/or close all required panels and access doors. Operate the aircraft hydraulic systems (using external hydraulic test stand “mule”) , cycle flight control surfaces as required to expose lubrication fittings and close the aft loading complexes. All removed equipment will be reinstalled on the aircraft, and all trapped water is drained/vacuumed from fuselage, cargo, and ramp areas prior to turning the aircraft over to maintenance.

1.3.5 COMPLETE EXTERIOR WASH: (Maximum Allowable Time- 24 hours) This service applies to the entire exterior of the aircraft and includes but not limited to thrust reversers, flap wells, spoilers, wheel wells, landing gear doors, main landing gear pods, T-tail and service compartments accessible by quick-disconnect fasteners on the outside of the aircraft. This service also applies to all landing gear assemblies, wheels, tires, brakes, and any components within the specified work areas, not specifically identified herein.

NOTE: Wheels, brakes, axles, and landing gear strut components will not be cleaned using high pressure cleaning equipment.

1.3.6 CLEAR WATER RINSE: (Maximum Allowable Time – 1.5 Hours) This service will consist of complete and thorough flushing of the entire exterior of the aircraft with clean water at the wash rack facilities until all accumulated contaminants are removed. The use of brushes and cleaning solutions are not required. It is solely a rinsing operation for the purpose of diluting and flushing away light accumulations of salt, dirt, and other water-soluble debris.

NOTE: Water directed at close range may remove lubricants from joints. Do not direct water at openings, which are normally masked during regular washes. Avoid direct spray into openings and surfaces immediately adjacent to openings. Keep water nozzle at least 10 feet away from the surface being rinsed. Position the water stream at a direct contact angle of 45 degrees or less to minimize the impact pressure. If the above conditions are not met notify QA for further guidance.

1.3.7 COMPLETE INTERIOR CLEANING TO INCLUDE 1.3.3., 1.3.8., and 1.3.9.: (Maximum Allowable Time – 8.0 Hours) Interior compartments shall include, but are not limited to, the flight station, crew rest area, avionics rack compartments, latrines, closets, and galley. Cargo compartment including, but not limited to, the crew entrance door, ladders, cargo floor, tie down pans, rails, rollers (removed and cleaned), winch wells, center door, ledge under seats, ducts, and aft ramps. Remove trash from all floors, racks, shelves, seats, and seat pockets. Wash and return all waste containers. Vacuum/wash to clean walls, windows, windshields, ladders, doors, floors, panels, consoles, curtains, seats, seat

ATTACHMENT 1

pockets, and all other areas where dust, dirt, and other particles collect. Remove stains from seats, mattresses and all other fabric surfaces. Wash, polish and disinfect galley latrine basins, toilets, and mirrors. Scrub and wash all floors. Scrub and wash cargo compartment floor tie down pans. Pay special attention to hydraulic service center area. Care must be taken to prevent moving or damaging aircraft controls, switches, instruments, and other installed equipment. Do not permit cleaning solution to drip below the intended cleaning surfaces. Do not use high-pressure water for rinsing interior surfaces.

1.3.8 COMPLETE INTERIOR CLEANING OF FLIGHT STATION, RELIEF CREW

COMPARTMENTS: (Maximum Allowable Time – 2.0 Hours) Interior compartments shall include, but is not limited to, the flight station, crew rest area, and avionics rack compartments. Remove trash from all floors, seats, seat pockets, shelves, and waste containers. Vacuum/wash the walls, windows, windshield, floors, panels, consoles, bulkheads, and seats. Pay special attention to areas below seats and in seat tracks. Remove stains from carpets, seats, mattresses and all other fabric surfaces. Scrub and mop floors that do not have carpet installed. Care must be taken to prevent moving or damaging aircraft controls, switches, instruments, and other installed equipment. Do not permit cleaning solution to drip below the intended cleaning surfaces.

NOTE: This service may be accomplished at a location other than hanger 706 or the outside wash-rack.

1.3.9 COMPLETE INTERIOR CLEANING OF CARGO COMPARTMENT TO INCLUDE 1.3.3.,

and 1.3.10.: (Maximum Allowable Time – 3.0 Hours) The cargo compartment shall include but is not limited to, the cargo floor, D-ring cups, rails, catwalks, flight station stairs, walls, and trim panels, ducts, aft ramps, latrine, galley, fwd loadmaster station, avionics rack compartments, closets, crew entry door. Wash and remove dirt, grease, scuffmarks, and stains from walls, and trim panels. Wash, polish, and disinfect galley, latrine basins, toilets, and mirrors. Vacuum/Wash to clean all walls, windows, panels, consoles, seats and flat areas next to ramp areas. Remove stains from all seat fabric surfaces. Pay particular attention to hydraulic service center area. Vacuum/mop/scrub cargo floor, D-ring cups, rails. Care must be taken to prevent moving or damaging aircraft controls, switches, instruments, and other installed equipment. Do not permit cleaning solution to drip below the intended cleaning surfaces.

NOTE: If this service is to be accomplished at a location other than hanger 706 or the outside wash-rack, then the underfloor blankets will not be removed and there will be no spraying of water in cargo compartment.

1.3.10 COMPLETE UNDERFLOOR CLEANING INCLUDES 1.3.3 AND 1.3.11: (Maximum Allowable Time – 4.0 Hours) The underfloor area consists of the entire interior of the cargo compartment and aft ramp (exterior door) underfloor areas. Access is gained to these areas by removing the access doors at the forward part of the compartment aft of the latrine and hatch found underneath the rear part of aircraft.

Cleaning will be accomplished as follows: Pick up trash and vacuum loose soils. Repeat as required to obtain a clean, oil-free surface. Ensure all residues, and liquids are removed by using sponges, rags, or vacuuming.

1.3.11. LANDING GEAR WASH & LUBE: (Maximum Allowable Time – 8.0 Hours) This service consists of cleaning the nose and main landing gear assemblies, to include the wheels, brakes, struts, interior of inboard and outboard doors, and wheel well area. All gear assemblies will be lubed after wash in accordance with T.O. 1C-17A-6WC-4.

1.3.12 LARGE AREA CLEANING: (Maximum Allowable Time – 4.0 Hours) This service consists of cleaning an area or combination of areas, in excess of 200 square feet (example: T-tail wash, center cargo door, etc.). It may be used to clean an area for inspection and/or repair.

1.3.13. SPECIAL AREA WASH: (Maximum Allowable Time – 5.0 Hours) This service consists of cleaning the upper half of the fuselage including both sides of the vertical stabilizer. Upper and lower wing surfaces are excluded. This service may be used when in-flight refueling has been accomplished and fuel spillage residue has contaminated the upper fuselage and vertical stabilizer surfaces. The entire fuselage must be rinsed thoroughly to prevent streaking of lower surfaces.

1.3.14. HSC INSPECTION WASHES AND DEPANEL (see Appendix 5): (Maximum Allowable Time-36.0 hrs) this service will include items 1.3.1, 1.3.2, 1.3.3, 1.3.4, 1.3.5, and 1.3.7. All panels will be documented in the aircraft forms and appropriate Maintenance Information System (G081) when removed/lowered and will be identified by AFTO Forms 350. All serviceable hardware will be secured to the individual panel it was removed from and placed in parts bags. Parts bags will be marked identifying the panel and how many screws, washers, etc. are suppose to be with panel and how many are actually in parts bag (place only serviceable screws, washers, etc. in parts bags and discard all unserviceable hardware). Ex. Aft Ramp Hinge Panel - 35 of 40 washers and 37 of 40 screws. All removed panels will be placed in applicable storage racks. Additionally, all removed/lowered panels and associated hardware, i.e. nut plates/fasteners, will be inspected for any obvious damage/defects/serviceability. All panels or hardware, i.e. nut plates/fasteners that are damaged/defective/unserviceable will be identified applicably and discrepancies documented in aircraft forms and called into MOCC for Job Control Number(s) as soon as possible. Immediately after obtaining Job Control Number(s), inform applicable section (Talon 2/ HSC Supervision) of discrepancies. Contractor will provide qualified personnel to remove stuck screws. In the event that the contractor is unable to remove any stuck screws, document discrepancies in aircraft forms and call MOCC for Job Control Number(s) as soon as possible. Immediately after obtaining Job Control Number(s), inform EXCEL 3 of all discrepancies.

1.3.15. COMPONENT & EQUIPMENT WASH: (Maximum Allowable Time – 1.0 Hour per piece) This service consists of localized cleaning of an area, aircraft components or aircraft support equipment not to exceed 200 square feet or one unit. For this SOW, these areas or fractions thereof are identified as one unit. Examples of areas to be spot washed are exhaust deposits, beverage spills, lavatory drainage stains, residue from discharge of fire extinguisher chemicals, or hydraulic leaks. Examples of types of aircraft components would include aircraft wheels, engine cowl doors and engine aprons. Examples of aircraft support equipment would include generators, heaters, hydraulic test stands, maintenance stands, and panels or components for non-destructive inspection (NDI) purposes.

1.3.16. TEAR DOWN & INSTALL EQUIPMENT IN WASH HANGER (Bldg. 706):

(Maximum Allowable Time – 8.0 Hours) This service consists of burying the wash hoses in the hangar drains and removing equipment to prepare hangar for other functions, or moving to the outside wash rack to perform aircraft washes.

1.4. Emergency and Contingency Services:

The contractor shall respond and will be directed to support any emergency or wartime contingency situations as described below.

1.4.1 Performance of Services During Crisis Declared by President or Secretary of Defense:

IAW, DODI 3020.37, Continuation of Essential DOD Contractor Service During a Crisis, and aforementioned AF implementation, unless otherwise directed by an authorized government representative, it is determined that service for the Aircraft Wash, Corrosion Control and Miscellaneous Maintenance Services and any contingency areas identified by the Services Commander or Services Control Center (SCC) are essential during a crisis. The services essential for performance are determined by the magnitude of the incident or crisis, and the hours of operation are dictated by the Crisis Action Team (CAT) and the numbers and types of personnel requiring service. The contractor will be notified by the contracting officer and will respond without interruption of service. The contractor will provide a Contingency Plan for review and be able to make available upon request a “Base Access listing of Essential Personnel”.

Contractor may be required to provide services IAW Statement of Work during inclement weather.

1.5. Environmental Compliance:

The contractor shall comply with all Federal, State, and local Dover AFB environmental laws, regulations and directives.

The contractor will designate a minimum of two employees to be trained by the 436th Civil Engineering Squadron (CES/CEAN) as Hazardous Waste Managers.

Ensure all Hazardous Materials are tracked through the Air Force Standarized Hazardous Materials Tracking system.

Ensure all government and contractor provided hazardous materials are handled, stored and labeled IAW applicable laws and regulations.

Generate, Dispose and Handle of all hazardous and non hazardous waste generated by actions taken during the accomplishment of this SOW IAW your Hazardous Waste Accumulation Point binder and 436 AW O-Plan 32-3.

Remove all waste sludge material generated by aircraft wash at outside wash facility and building 706 interior drain system. Sludge is considered a Non-Hazardous waste and will be containerized and turned into CEAN for proper disposal.

Monitor and inspect all contractor and government provided equipment to ensure all equipment is serviceable, and does not leak or release fluids into the environment. Ensure drip pans are fully utilized, if necessary. Clean drip pans as necessary.

Clean up all hazardous fluid spills immediately. Notify appropriate agencies immediately, including Fire Department and QAE, as spelled out in appropriate directives (436AW OPLAN 32-7).

Obtain and maintain on site a Material Safety Data Sheet (MSDS) for all chemicals used during the performance of this contract, unless specifically exempted in writing. MSDS's must be maintained consistent to existing OSHA, Air Force or Dover AFB instructions or policies (e.g. AFOSH Std 90-821 and DAFB Supplement to AFOSH Std 90-821).

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Contractor is responsible for cleanup of spills that occur during the course of performance. Contractor is responsible for any fines, penalty assessments and/or natural resources damage claims that may be brought against Dover AFB by any regulator due to contractor’s performance or failure to perform during the execution and performance of the contract.

1.6. Environmental Specifications:

1.6.1 Hazardous Materials Usage by Contractors

1.6.1.1. Purpose. As required by AFI 32-7086, paragraphs 2.5.5.2.4, 2.5.5.2.8 and 2.5.5.2.9; requires Dover AFB to account for all hazardous materials (HAZMATs) brought on the facility to include contractors as well as providing procedures for the reporting of those items.

1.1.6.2. This part outlines actions to be taken by the contractor in the request for approval of hazardous materials prior to initiating field activities associated with the subject project and the reporting of approved hazardous materials usage during contract performance.

1.1.6.3. Compliance with this part is mandatory and contactor failure to comply will result in the contractor not being allowed to bring any hazardous materials on Dover AFB. Contractors must also comply with mandatory Federal, State and local guidelines, regarding storage and management of hazardous materials, failure to comply can result in legal action by Federal, State or local enforcement officers against the offender.

1.6.2. Policy. Dover AFB policy is to comply with Federal, State, Local and Air Force regulations pertaining to the purchase, storage, handling and reporting of HAZMAT.

1.6.3. Responsibilities for Contractor Reported Usage of HAZMAT.

1.6.3.1. Contractors must submit to the associated Contracting Office the information and supporting documentation (including Material Safety Data Sheets (MSDSs)) necessary to obtain HAZMAT usage authorization. Report data on the HAZMAT used during the performance of the contract at intervals and in the format specified by Dover AFB.

1.6.3.2. The contractor shall provide a completed Dover AFB HAZMAT Chemical Worksheet, (see Appendix 6) for each HAZMAT to be used during the duration of the contract to include MSDS. This list of all HAZMATs shall be provided at the beginning of the contract. Any additional HAZMATs required during the course of the contract shall be requested for approval at that time. In addition, the quantity of chemicals expended will be reported to the Dover AFB Hazardous Materials Pharmacy (HAZMART) by filling out the Contractor’s Monthly Report for HAZMATS, Appendix 7. For contracts with a duration of less than six months, and Blanket Purchase Agreements, the contractor shall complete the form at Appendix 7 at the completion of each contract/call.

1.6.3.3. If non-compliance is identified, the QAE/Government Inspector will notify the Contracting Officer of the specific issue. Contractor, upon notification from Contracting Officer, will take immediate action to ensure compliance.

1.7. Facility Maintenance:

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1.7.1. The contractor will: Be responsible for the overall cleanliness and orderly appearance of their immediate work area. All areas will remain free of Foreign Objects After completion of Wash Service hangar floor/ outside wash rack area will be cleaned and they will ensure no standing water is left on floor. They will also tear down and reinstall all contractor equipment and any government furnished equipment when directed by QAE.

1.7.2. Hangar 706: On a quarterly basis this drain system will be flushed and cleaned. This will include, with exception to the drains at the main hanger doors, flushing the interior drains with fresh water and removing all foreign objects, to include sludge. Cleaning the drain baskets will be performed as often as necessary to prevent overflow of the drain system and sludge back-up.

1.7.3. Outside Wash Rack: The drain system reclamation tank valves will be properly positioned prior to the start and after completion of any wastewater generating activity. This drain system will be flushed with fresh water for approximately 5 minutes after any wastewater generating activity. After every wash the contractor will ensure all foreign objects are swept up to keep this material from entering the drain system.

SECTION 2

2. Service Delivery Summary:

Performance Objective Performance threshold Reference

Management: Operate an effective Aircraft Services Management system to ensure all tasks and programs are successful and completed within a timely manner.

The government will periodically sample management services. No more than 1 unacceptable service, to include quality assurance evaluations and valid customer complaints, within a 30-day period for unsuccessful tasks or programs.

IAW SOW Par 1.1.

Aircraft Wash & Flightline Cleaning Services: Perform aircraft wash and flightline cleaning services within cleanliness standards and time limits.

No more than 2 valid customer complaints within a 30-day period for pre and post wash preparation, lubrication.

The government will periodically sample 20% of all cleaning services. No more than 2 unacceptable services, to include quality assurance evaluations and valid customer complaints, within a 30-day period for flightline cleaning services.

The government will periodically sample 20% of all wash services.

No more than 2 unacceptable services, to include quality assurance evaluations and valid customer complaints, within a 30-day period for all wash services.

IAW SOW Par 1.2.

Emergency Services: Provide emergency services within standards and time limits.

The government will sample 100% of all emergency services provided.

No unacceptable services per month.

IAW SOW Par 1.4.

Environmental…