The file's text, extracted by GovTribe without its formatting.
12 Jan 07
FA3002-06-R-0003
Appendix 7B
1. Workload Estimates 1..1. The following conventions were used in the majority of the workload charts in this appendix.
1.1.1. Description: A brief description of the identified workload.
1.1.2. Quantity (Qty.): Estimated quantity of workload expected to be performed.
1.1.3. Frequency: The unit of time to which the workload quantity is applied. For example, given a quantity of 20 and an annual frequency, we are estimating 20 workload events per year.
1.1.4. Allowed Time to Complete (ATC): The maximum amount of time the service provider is allowed to complete a single workload instance. This time begins when the workload is received.
1.1.5. Estimated Duration: Duration: This is the estimated amount of time required to accomplish a single workload instance. For example, given a quantity of 20 and an estimated duration of 2 hours, we are estimating 40 hours to accomplish the total workload.
1.2. INFORMATION TECHNOLOGY
1.2.1. COMMUNICATIONS & COMPUTER SYSTEMS
1.2.1.1 PLANS
C&I PLANNING
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Assist customers with C&I systems requirements |
| 5 |
| Weekly |
| 3 Duty Days |
| 2 Hours |
| Process CSRDs to provide technical solutions for C&I requirements |
| 45 |
| Monthly |
| 10 Duty Days |
IAW 33-103
2 Hours
| Coordinate system requirements impacting base blueprint |
| 8 |
| Monthly |
| N/A |
| 4 Hours |
| CSIR updates |
| 15 |
| Monthly |
| N/A |
| 4 hours |
| Review operation and contingency plans |
| 5 |
| Monthly |
| 3 Duty Days |
| 2 Hours |
| ITMG/ITSG meetings |
| 2 |
| Quarterly |
| N/A |
| 8 Hours |
| Coordinate, and implement C&IT projects |
| 4 |
| Monthly |
| N/A |
| 10 Hours |
| Planning and Implementation Meetings |
| 4 |
| Monthly |
| N/A |
| 1 Hour |
C&IT COST CENTER MANAGER
| Description |
| Qty |
| Frequency |
Est. Duration
| Fiscal year closeout meetings |
| 5 |
| Annually |
2 Hours
| FMBs and FWGs |
| 2 |
| Quarterly |
3 Hours
| Micropurchase requests |
| 375 |
| Annually |
45 Minutes
1.2.1.2. TELECOMMUNICATIONS MANAGEMENT
TELEPHONE AND CABLE INFRASTRUCTURE
| Workload Description |
| Quantity |
| Active Telephone Numbers |
| 2700 |
| Non-switched Circuits |
| 1,277 |
| Circuit Trouble Calls (i.e. Alarms) |
| 10 |
| Number of Telephones/Hot Lines |
| 2550 |
| Northern-Telcom SL-1 Option 81C Digital Switch |
| 1 |
| (Single-mode strands) |
| 332 |
| Copper Cable (Twisted pair) |
| 16,487 |
| Special Circuits (Alarms/Alerts etc.) |
| 987 |
GENERAL TELECOMMUNICATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Long-haul circuits |
| 40 |
| N/A |
| N/A |
| Arrangement of commercial services as prescribed in TSR/TSO |
| 5 |
| Annually |
| N/A |
| City phone trunks |
| 60 |
| N/A |
| N/A |
| Base telephone directory production |
| 1 |
| Annually |
| By end of the fiscal year |
CELLULAR PHONE DISTRIBUTION
| Agency |
| Local Coverage |
| National Coverage |
| Total |
| CSC/ITO Check Out Pool |
| 3 |
| - |
| 3 |
Wireless PDA Distribution
PAGER DISTRIBUTION
| Agency |
| Local Coverage |
| National Coverage |
| Total |
TELECOMMUNICATION OPERATIONS
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Inventory leased telephone services |
| 1 |
| Annually |
| 5 Duty Days |
| 16 Hours |
| Inventory Telephones/Fax Machines/Modems |
| 1 |
| Annually |
| N/A |
| 40 Hours |
| Process telecommunications bills for accuracy and payment |
| 99 |
| Monthly |
| 5 Duty Days prior to Due Date |
| 20 Minutes |
| Process reimbursable charges for communications services to authorized Tenant Organizations |
| 5 |
| Monthly |
| N/A |
| 30 Minutes |
| Establish a customer education program and provide recurring training |
| 1 |
| Monthly |
| N/A |
| 1 Hour |
| Initial TCO training sessions |
| 3 |
| Monthly |
| Within 30 days of appointment |
| 2 Hours |
| Refresher TCO training sessions |
| 1 |
| Annually |
| N/A |
| 4 Hours |
| Process telecommunications requirements and provide technical solutions |
| 3 |
| Monthly |
| 3 Duty Days |
| 2 Hours |
| Process Additions/Deletions, Maintain/Update, and Monitor Telephone Switch |
| 150 |
| Monthly |
| 2 Duty Days |
| 5 |
Minutes
| Maintain/Update Telecommunications Management System |
| 200 |
| Monthly |
| N/A |
| Process Additions/Deletions to CallPilot Voice Mail System |
| 45 |
| Monthly |
| 2 Duty Days |
| 15 Minutes |
| Process Additions/Deletions of authorized PINs for FTS2001 users |
| 5 |
| Monthly |
| N/A |
| 10 Minutes |
| Process Additions/Deletions to Voice Protection System |
| 4 |
| Monthly |
| 2 Duty Days |
| 30 Minutes |
| Process Malicious Call Trace Reports |
| 4 |
| As Required |
| N/A |
| 30 Minutes |
| Produce and publish the base telephone directory |
| 1 |
| Annually |
| N/A |
| 120 Hours |
| Monitor construction projects to protect communication assets |
| 600 |
| Annually |
| N/A |
| 2 Hours |
TELECOMMUNICATION MAINTENANCE
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Compile and maintain a circuit restoration priority list |
| 10 |
| Annually |
| N/A |
| 16 Hours |
| Priority telephone/cell/pager work orders |
| 3 |
| Monthly |
| 3 Duty Days |
| 90 Minutes |
Routine Work Orders
Telephone
Wireless PDA Cell
Pager
| Monthly |
| 10 Duty Days |
| 90 Minutes |
Priority Trouble Calls
Telephone
Wireless PDA Cell
Pager
| Monthly |
| 2 hours from receipt |
| 30 Minutes |
Routine Trouble Calls
Telephone
Wireless PDA Cell
Pager
| Monthly |
| 1 duty day from receipt |
| 30 Minutes |
TELECOMMUNICATIONS EQUIPMENT PROCUREMENT
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Telephones & Cellular telephones |
| See Distribution |
| Annually |
| 15 Duty Days from request |
| Pagers |
| See Distribution |
| Annually |
| 10 Duty Days from request |
TELECOMMUNICATION BILLS
| Workload Description |
| Qty |
| Frequency |
| Method |
| Threshold |
| Cellular telephone |
| $1,050 |
| Monthly |
| Reimbursement |
| NLT Suspense |
| Pager |
| $965 |
| Monthly |
| Reimbursement |
| NLT Suspense |
| Wireless PDA service |
| $2,300 |
| Monthly |
| Reimbursement |
| NLT Suspense |
| Loop Protection |
| $420 |
| Monthly |
| Target Funds |
| NLT Suspense |
| VTC |
| $750 |
| Monthly |
| Reimbursement |
| NLT Suspense |
| LMR maintenance |
| $1425 |
| Monthly |
| Reimbursement |
| NLT Suspense |
| Cable Plant |
| $3100 |
| Monthly |
| Target Funds |
| NLT Suspense |
| Telephone switch/supplies |
| $2313 |
| Monthly |
| Target Funds |
| NLT Suspense |
Switchboard Operations
| Workload Description |
| Qty |
| Frequency |
(Annually) Est. Duration
(Hours)
| Staff telephone switchboard |
| 1 |
| 365 |
| 24 |
1.2.1.3. LMR/FREQUENCY MANAGEMENT
LMR DISTRIBUTION
| Agency |
| Stations |
| Remotes |
| Mobiles |
| Portables |
| Critical |
| Security Police |
| 1 |
| 7 |
| 11 |
| 56 |
| X |
| Medical Services |
| 1 |
| 4 |
| 8 |
| 25 |
| X |
| Aircraft Maintenance 1 |
| 1 |
| 5 |
| 16 |
| 32 |
| Aircraft Maintenance 2 |
| 1 |
| 3 |
| 7 |
| - |
| Aircraft Maintenance 3 |
| 1 |
| - |
| 1 |
| - |
| Aircraft Maintenance 4 |
| 1 |
| - |
| - |
| 6 |
| Civil Engineering |
| 1 |
| 9 |
| 7 |
| 45 |
| Base Ops/Ramp Control |
| - |
| - |
| 4 |
| 5 |
| Petroleum, Oils & Lube |
| 1 |
| - |
| 15 |
| 13 |
| Disaster Preparedness |
| 1 |
| 3 |
| 3 |
| 12 |
| Commanders Net |
| 8 |
| 6 |
| 4 |
| 24 |
| X |
LMR/FREQUENCY MANAGEMENT OPERATIONS
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| LMR TRS updates |
| 20 |
| Monthly |
| N/A |
| 8 Minutes |
| Annual asset inventory |
| 1 |
| Annually |
| NLT |
Suspense 1 Hours
| Radio frequency authorization update |
| 2 |
| Monthly |
| Within 3 duty days from request |
| 2 Hours |
| AFSIR reports |
| 1 |
| Annually |
| NLT Suspense |
| Procure LMR units |
| 2 |
| Monthly |
| Within 15 duty days from request |
| 4 Hours |
| Initial net manager training sessions |
| 15 |
| Annually |
| Within 30 days of appointment |
| 2 Hours |
| Refresher net manager training sessions |
| 1 |
| Annually |
| N/A |
| 8 Hours |
| Priority LMR work orders |
| 1 |
| Monthly |
| 1 Duty Day |
| 2 Hours |
| Routine LMR work orders |
| 425 |
| Annually |
| 10 Duty Days |
| 2 Hours |
| Routine LMR trouble calls |
| 100 |
| Annually |
| 2 Duty Days |
| 45 Minutes |
1.2.1.4. BASE DISTRIBUTION POINT MANAGEMENT
BASE DISTRIBUTION POINT OPERATIONS
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Update local configuration management database |
| 2 |
| Weekly |
| N/A |
| 2 Hours |
| Process routine incoming messages during duty hours |
| 10 |
| Daily |
| 1 hour from receipt |
| 2 Minutes |
| Process Immediate or higher messages during duty hours |
| 5 |
| Monthly |
| 30 min from receipt |
| 2 Minutes |
| Process Immediate or higher messages during after duty hours |
| 2 |
| Monthly |
| 2 hour from receipt |
| 20 Minutes |
CERTIFICATION AUTHORITY OPERATIONS
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Initial Training of Unit Points of Contact (POC) |
| 10 |
| Annually |
| N/A |
| 4 Hours |
| Initial POC training sessions |
| 2 |
| Monthly |
| Within 30 days of appointment |
| 4 Hours |
| Refresher POC training sessions |
| 1 |
| Annually |
| N/A |
| 10 Hours |
1.2.1.5. NETWORK MANAGEMENT
IT SYSTEMS
SERVER DISTRIBUTION
| Server (Core) |
| Function |
| Critical |
| Comments |
| ASIM Appliance |
| ASIM Appliance |
| Yes |
| Vance ASIM Appliance |
| ASVANCE30 |
| HP Openview |
| Yes |
| HP OpenView |
| ASVANCE40 |
| DHCP & BlueCoat Logs & NTP |
| Yes |
| DHCP & BlueCoat Logs & NTP |
| ASVANCE60 |
| SAV CE |
| Yes |
| SAV CE Server |
| BBVANCE10 |
| Wireless PDA |
| Yes |
| Vance BlackBerry Server |
| BlueCoat - PROXY |
| Proxy (CITS) |
| Yes |
| Vance BlueCoat Proxy Server Appliance |
| BSVANCE20 |
| Backup |
| Yes |
| Vance Backup Server - (CommVault) |
| DBVANCE10 |
| SQL - Database |
| Yes |
| Vance Database Server |
| DSVANCE10 |
| SIPR - Domain Controller |
| Yes |
| SIPR - Domain Controller |
| EAS4VANC |
| EAS IV Server (71 MDG) |
| Yes |
| EAS IV Server - (71 MDG) |
| FSXTLF01 |
| Email Mailboxes - PGWS - NIPRNet |
| Yes |
| Email Mailboxes - PGWS - NIPRNet |
| FSXTLF02 |
| Email Mailboxes - (DMS v3) |
| Yes |
| 300MB - 500MB |
| FSXTLF03 |
| Email Mailboxes - A thru L |
| Yes |
| 75MB, 300MB w/AF-3215 |
| FSXTLF04 |
| Email Mailboxes - M thru Z |
| Yes |
| 75MB, 300MB w/AF-3215 |
| FSXTLF05 |
| Email Mailboxes - VIP |
| Yes |
| 500MB - Commanders & VIPs |
| FSXTLF76 |
| SIPR - PGWS - SIPRNet |
| Yes |
| SIPR - PGWS - SIPRNet |
| IATSVANCE10 |
| Vance IATS |
| No |
| USAF Travel System |
| LeaveWeb |
| Vance LeaveWeb - (71 CPTF) |
| No |
| Vance LeaveWeb - (71 CPTF) |
| LTSVANCE10 |
| Vance Billeting Server - (CSC/CS) |
| No |
| Vance Billeting Server - (CSC/CS) |
| PROFILER |
| Vance Profiler |
| No |
| Vance Profiler |
| PSVANCE10 |
| Print |
| No |
| Vance Print Server |
| RATS |
| Remote Access |
| Yes |
| Remote Access |
| SAN Appliance |
| San Appliance |
| Yes |
| Dell SAN |
| SAN Appliance |
| SAN Appliance |
| Yes |
| HP SAN |
| SATSVANCE10 |
| SATS Server (TW/LGS) |
| Yes |
| Vance SATS Server - (TW/LGS) |
| SAV Mail Relay1 |
| SAV Mail Relay |
| Yes |
| Symantec AntiVirus Email Relay |
| SAV Mail Relay2 |
| SAV Mail Relay |
| Yes |
| Symantec AntiVirus Email Relay |
| Tape Library - Quantum |
| Backup |
| Yes |
| Quantum Tape Library |
| VANCE-IAS |
| Information Assurance |
| No |
| Vance IA Server - (NOSC) |
| VANCETMS01 |
| TMS |
| Yes |
| Telephone Mgmt System |
| VNC-R200-01 |
| NetApp R200 (Near-Line Backup) |
| Yes |
| NetApp R200 - (CSC/ITS) - Near-Line Backup |
| VNCAP02002 |
| SRM (HP DL360/G4) |
| Yes |
| SRM (HP DL360/G4) |
| VNCAP06502 |
| Giant Voice - Application - (71 FTW) |
| Yes |
| Giant Voice - Application - (71 FTW) |
| VNCAP09002 |
| Tool Accounting System (TAS) - (CSC/MAM) |
| No |
| Tool Accounting System (TAS) - (CSC/MAM) |
| VNCAP1262 |
| MICAS |
| Yes |
| MICAS |
| VNCAP13302 |
| 71 MSS/DPE Server |
| No |
| 71 MSS/DPE Server |
| VNCAP15102 |
| IMIS - (CSC/MA) |
| Yes |
| IMIS - (CSC/MA) |
| VNCAP15202 |
| Audio Care (71 MDG) |
| Yes |
| Audio Care - (71 MDG) |
| VNCAPPMR02 |
| PHI Database Server |
| Yes |
| PHI Database Server - (71 MDG) |
| VNCDB05202 |
| 71 OG Cool Database Server |
| Yes |
| 71 OG Cool Database Server - (71 OG) |
| VNCDB05302 |
| Giant Voice - DataBase - (71 FTW) |
| Yes |
| Giant Voice - DataBase - (71 FTW) |
| VNCDB08502 |
| SQL 2000 - DBVANCE10 Replacement |
| No |
| SQL 2000 - DBVANCE10 Replacement |
| VNCDB13102 |
| QMIS SQL Server - (CSC) |
| No |
| QMIS SQL Server - (CSC) |
| VNCDB22702 |
| CE Application/Database |
| No |
| 71CE Application & Database Server |
| VNCDB24402 |
| AF EMIS Server - (CSC/CEV) |
| No |
| AF EMIS Server - (CSC/CEV) |
| VNCDC01 |
| Active Directory (DNS+WINS) |
| Yes |
| AD Domain Controller (Global Catalog) |
| VNCDC02 |
| Active Directory (DNS+WINS) |
| Yes |
| AD Domain Controller (Global Catalog) |
| VNCDC04 |
| Active Directory (DNS) |
| Yes |
| AD Domain Controller (Infrastructure, RID, PDC) |
| VNCDH03402 |
| Vance (DHCP) - Internal |
| Yes |
| Vance (DHCP) - Internal |
| VNCDN020P2 |
| DNS (CITS) - External |
| Yes |
| Vance External DNS Server |
| VNCFS01002 |
| File Server (S:\>) |
| Yes |
| File Server (S:\>) |
| VNCFS04002 |
| File Server (H:\> & W:\>) |
| Yes |
| File Server (H:\> & W:\>, 500MB, 1GB w/AF-3215) |
| VNCMS09102 |
| NetIQ Application Server |
| No |
| NetIQ Application Server |
| VNCMS10102 |
| Staging (web) |
| Yes |
| VNCMS10102 |
| VNCMS23202 |
| NetIQ AppManager Server |
| Yes |
| NetIQ AppManager Server |
| VNCNM01 |
| Network Management (DRA) |
| Yes |
| Vance Network Management Server |
| VNCNM02202 |
| Cisco Works (CSC/IT) |
| Yes |
| Cisco Works - (CSC/IT) - New |
| VNCPS00802 |
| Print |
| No |
| Vance Print Server |
| VNCSF01 |
| Firewall (CITS) |
| Yes |
| Sidewinder Firewall |
| VNCSF02 |
| Firewall (CITS) |
| Yes |
| Sidewinder Firewall |
| VNCSM001 |
| NIPR - SMS |
| Yes |
| NIPR - SMS |
| VNCSM002 |
| NIPR - SMS |
| Yes |
| NIPR - SMS |
| VNCSM003 |
| NIPR - SMS |
| Yes |
| NIPR - SMS |
| VNCSM004 |
| NIPR - SMS |
| Yes |
| NIPR - SMS |
| VNCWS02102 |
| Web - External (71CS Test Bed) |
| No |
| Web - External (71CS Test Bed) |
| VNCWS02602 |
| Web - Intranet |
| No |
| Web - Intranet |
| VNCWS04802 |
| Web - Extenal |
| No |
| Vance External Web Server |
| VNCWS05102 |
| 71 OG Cool Web Server |
| Yes |
| 71 OG Cool Web Server - (71 OG) |
| VNCWS11302 |
| NIPR - OWA |
| No |
| Vance External OWA Web Server |
| VNCWSTRA02 |
| Web - Intranet (71 MDG) |
| Yes |
| 71 MDG Internal Web Server - (71 MDG) |
| VPAS1 |
| QMIS Database Server |
| No |
| QMIS Database Server |
| VPAS2 |
| QMIS Test Server |
| No |
| QMIS Test Server |
| VPAS3 |
| QMIS Web Server |
| No |
| QMIS Web Server |
| VNCSP001 |
| Vance Sharepoint Server |
| No |
| Sharepoint Server |
NETWORK INFRASTRUCTURE
INFORMATION TECHNOLOGY INFRASTRUCTURE DISTRIBUTION
| Description |
| Quantity |
| Critical |
| Cisco Catalyst 6509 Switches |
| 6 |
| X |
| Cisco Catalyst 5500 Switches |
| 5 |
| X |
| Cisco Catalyst 5000 Switches |
| 6 |
| X |
| Cisco Catalyst 4000 Switch |
| 3 |
| X |
| Cisco Catalyst 3548 Switches |
| 14 |
| X |
| Cisco Catalyst 3000 Switches |
| 9 |
| X |
| Cisco Catalyst 2924 Switches |
| 14 |
| X |
| Cisco catalyst C2916 Switches |
| 4 |
| X |
| Cisco LightStream 1010 Switch |
| 3 |
| X |
| Cisco Catalyst 3550 Switches |
| 8 |
| X |
| Cisco Aironet 1200 Access Points |
| 17 |
| X |
| Cisco Wireless LAN Solution Engine Server |
| 1 |
| X |
| Proxim Multipoint Base Stations |
| 2 |
| X |
| Proxim Subscriber Units |
| 6 |
| X |
NETWORK MANAGEMENT OPERATIONS
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Manage/audit system event logs to identify problem areas and security threats |
| 10 |
| Daily |
| Review each duty day |
| 15 Mins |
| Monitor system performance |
| 10 |
| Daily |
| Review each duty day |
| 10 Mins |
| Administer authentication servers (e.g., add/delete user accounts and assign rights/permissions) |
| 30 |
| Daily |
| 4 Duty Hours |
| 10 Mins |
| Coordinate and document firewall changes |
| 5 |
| Weekly |
| N/A |
| 5 Mins |
| Administer backup system (e.g., perform restores on request, perform custom backups) |
| 10 |
| Weekly |
| N/A |
| 30 Mins |
| Administer file servers (e.g., maintain shared file structure, manage shared resources) |
| 75 |
| Daily |
| N/A |
| 10 Mins |
| Administer database servers (e.g., maintain central databases) |
| 10 |
| Weekly |
| N/A |
| 30 Mins |
| Administer print server (e.g., add/remove printers) |
| 5 |
| Weekly |
| N/A |
| 15 Mins |
| Maintain base logon script (e.g., add support for new security patches/fixes, antiviral signature updates |
| 5 |
| Weekly |
| N/A |
| 45 Mins |
| Proxy server updates |
| 4 |
| Weekly |
| N/A |
| 20 Mins |
| IP addresses management (DHCP administration) |
| 2 |
| Weekly |
| N/A |
| 1 Hour |
| DNS management |
| 2 |
| Weekly |
| N/A |
| 1 Hour |
| Administer RAS server |
| 1 |
| Daily |
| N/A |
| 30 Mins |
| Maintain network diagrams |
| 10 |
| Monthly |
| N/A |
| 4Hours |
| Maintain disaster recover plan |
| 1 |
| Monthly |
| N/A |
| 2 Hours |
| Visit user organizations |
| 1 |
| Monthly |
| N/A |
| 1 Hour |
| Network performance management (touch maintenance) |
| 1 |
| Weekly |
| N/A |
| 2 Hours |
| Develop and maintain base “ghost images” |
| 10 |
| Annually |
| N/A |
| 4 Hours |
| Develop system baseline for critical systems |
| 25 |
| Bi-annually |
| N/A |
| 3 Hours |
| Install Lan drops |
| 10 |
| Monthly |
| 5 Duty Days |
| 2 Hours |
| Computer Repair |
| 40 |
| Monthly |
| 2 Duty Days |
| 3 Hours |
| Coordinate with Vendor for replacement parts |
| 20 |
| Monthly |
| 5 Duty Days |
| 1 Hour |
| SmartNet management |
| 1 |
| Annually |
| N/A |
| 2 Hours |
| NAF Point of Sales system |
| 4 |
| Monthly |
| N/A |
| 6 Hours |
1.2.1.6. COMPUTER SYSTEMS & SOFTWARE MANAGEMENT
COMPUTER SYSTEMS MANAGEMENT
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Ensure accountability and complete all necessary documentation for arriving computer systems |
| 35 |
| Monthly |
| 5 Duty Days |
| 1 Hour |
| Prepares IPMS bar code labels for ECs |
| 150 |
| Monthly |
| 5 Duty Days |
| 5 Mins |
| IPMS updates |
| 100 |
| Monthly |
| 5 Duty Days |
| 5 Mins |
| Conduct annual physical inventory with ECs |
| 68 |
| Annually |
| 5 Duty Days |
| 8 Hours |
| Perform inventory updates as directed by a ROS |
| 2 |
| Annually |
| 2 Duty Days |
| 5 Mins |
| Complete out-processing for departing ECs |
| 6 |
| Annually |
| N/A |
| 10 Mins |
| Initial EC training sessions |
| 6 |
| Monthly |
| Within 30 days of appointment |
| 2 Hours |
| Refresher EC training sessions |
| 1 |
| Annually |
| N/A |
| 2 Hours |
| Perform IPMS searches |
| 200 |
| Weekly |
| 2 Duty Days |
| 10 Mins |
| Process DD Form 1149s |
| 3 |
| Annually |
| 5 Duty Days |
| 2 Hours |
| Process memorandum of agreements between organizations when transferring equipment |
| 15 |
| Monthly |
| 5 Duty Days |
| 1 Hour |
SOFTWARE MANAGEMENT
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Software inventory updates |
| 1 |
| Annually |
| N/A |
| 10 Hours |
| Initial EC training sessions |
| 2 |
| Monthly |
| Within 30 days of appointment |
| 2 Hours |
| Refresher EC training sessions |
| 1 |
| Annually |
| N/A |
| 2 Hours |
1.2.1.7. INFORMATION ASSURANCE
WING IA PROGRAM OPERATIONS
| COMPUSEC |
| 30 User accounts/1900 computers |
| STU III/STE |
| 6 User accounts/14 instruments |
| EMSEC |
| 12 User organizations |
| IAAP |
| 30 User organizations |
SECURE COMMUNICATIONS DISTRIBUTION
COMMUNICATIONS SECURITY (COMSEC)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Process COMSEC material request letters |
| 3 |
| Annually |
| 3 Duty Days from request |
| 1 Hour |
| Inspect incoming COMSEC material |
| 2 |
| Monthly |
| N/A |
| 30 Mins |
| Issue COMSEC material on Standard From 53 |
| 2 |
| Monthly |
| 1 Duty Day |
from receipt 8 Hours
| Audit and inventory users accounting legend codes |
| 2 |
| Annually |
| N/A |
| 2 Hours |
| CRO training sessions (initial and annual) |
| 15 |
| Annually |
| N/A |
| 2 Hours |
COMPUTER SECURITY (COMPUSEC)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Coordinate with NCC to ensure only accredited systems are connected to the base network |
| 2 |
| Annually |
| N/A |
| 2 Hours |
| Provide accreditation guidance to DAAs |
| 3 |
| Weekly |
| 2 Duty Days |
| 2 Hours |
| Process DAA requests |
| 15 |
| Monthly |
| 3 Duty Days |
| 4 Hours |
| Coordinate with NCC to implement security patches |
| 8 |
| Monthly |
| Within prescribed time |
| 3 Hours |
| Communications Tasking Orders |
| 25 |
| Monthly |
| Within specified time |
| 4 hours each |
| Network Tasking Orders |
| 30 |
| Monthly |
| Within specified time |
| 2 hours each |
| INFOCON Exercises |
| 1 |
| Quarterly |
| N/A |
| 4 hours |
| Maintain Database of Critical Mission Systems |
| 80 |
| Annually |
| N/A |
| 6 Hours |
COMPUTER SECURITY ASSISTANCE PROGRAM (CSAP)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| CSET support requests |
| 1 |
| Bi-Annually |
| N/A |
| 32 Hours |
CRYPTOGRAPHIC ACCESS PROGRAM (CAP)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Prepare/Process AFCOMSEC Form 9 |
| 20 |
| Annually |
| 2 Duty Days |
| 1 Hour |
| Brief/train personnel with CAP access |
| 10 |
| Annually |
| 5 Duty days from expiration |
| 2 Hours |
| Debrief personnel removed from CAP access |
| 10 |
| Annually |
| N/A |
| 1 Hour |
EMISSIONS SECURITY (EMSEC)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| EMSEC assessments for wing-level systems and programs |
| 1 |
| Annually |
| N/A |
| 2 Hours |
| EMSEC countermeasures reviews |
| 16 |
| Annually |
| N/A |
| 5Hours |
| EMSEC inspections |
| 16 |
| Annually |
| N/A |
| 1 Hour |
| EMSEC security certifications |
| 16 |
| Annually |
| N/A |
| 30 Minutes |
| Provide WIAO representative to attend planning meetings for procurement, installation, or reconfiguration of existing facilities |
| 1 |
| Quarterly |
| N/A |
| 3 Hours |
| Provide cost estimates for required countermeasures for new facility construction or upgrade projects |
| 1 |
| Annually |
| N/A |
| 1 Hour |
| Classified system surveys |
| 45 |
| Annually |
| N/A |
| 15 Minutes |
| Train new Unit EMSEC Monitors |
| 10 |
| Annually |
| Within 30 days from appointment |
| 2 Hours |
| Maintain EMSEC Users Guide |
| 1 |
| Annually |
| N/A |
| 8 Hours |
INFORMATION PROTECTION ASSESSMENT AND ASSISTANCE PROGRAM (IPAP)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Perform semiannual self assessment of wing COMSEC operations |
| 5 |
| Semi-Annually |
| N/A |
| 16 Hours |
| Perform annual information protection self assessment |
| 1 |
| Annually |
| N/A |
| 40 Hours |
| Provide technical support to visiting IPATs |
| 1 |
| Bi-Annually |
| N/A |
| 40 Hours |
SECURE VOICE KEY MANAGEMENT PROGRAM (KEYMAN)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Maintain database |
| 4 |
| Monthly |
| N/A |
| 1 Hour |
SECURE TELEPHONE UNIT (STU-III/STE)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Provide COMSEC responsible officers (CRO)/STU-III responsible officers (SRO) STU-III initial training/recurring training |
| 10 |
| Annually |
| N/A |
| 4 Hours |
| Annual CIK inventories |
| 10 |
| Annually |
| N/A |
| 2 Hours |
| Issue requested CIKs |
| 1 |
| Monthly |
| 1 duty day from request |
| 1 Hour |
| Electronic rekeying services |
| 4 |
| Annually |
| 1 duty day from request |
| 1 Hour |
| Train new Unit STU-III monitors |
| 10 |
| Annually |
| Within 30 duty days from appointment |
| 2 Hours |
| Maintain STU-III users guide |
| 1 |
| Annually |
| N/A |
| 8 Hours |
Information Assurance Awareness Program (IAAP)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Conduct IAAP training for newly appointed unit IAAP managers |
| 18 |
| Annually |
| Within 30 duty days from appointment |
| 2 Hours |
| Provide refresher IAAP training and workshops for unit IAAP managers |
| 2 |
| Annually |
| N/A |
| 3 Hours |
| Conduct annual IAAP staff assistance visits for each unit |
| 18 |
| Annually |
| N/A |
| 3 Hours |
| Provide IAAP CBT reporting metrics |
| 1 |
| Annually |
| N/A |
| 16 Hours |
| Serve as the wing IAAP CBT POC to answer customer questions |
| 25 |
| Monthly |
| N/A |
| 15 Mins |
| Circulate quarterly information protection relevant articles to unit IAAP mangers |
| 1 |
| Quarterly |
| N/A |
| 4 Hours |
TELECOMMUNICATIONS MONITORING AND ASSESSMENT PROGRAM (TMAP)
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Evaluate wing’s state of security operations |
| 1 |
| Biennial |
| N/A |
| 30 Days |
INFORMATION PROTECTION METRICS AND MEASUREMENTS PROGRAM
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Awareness training reports |
| 1 |
| Annually |
| NLT Suspense |
| 2 Hours |
| AIS accreditation reports |
| 5 |
| Monthly |
| 2 Duty Days |
| 2 Hours |
| Intrusion and malicious logic reports |
| 4 |
| Monthly |
| 2 Duty Days |
| 45 Minutes |
1.2.1.8. CUSTOMER SUPPORT
Help Desk Operations
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Phone Logs |
| 350 |
| 12 |
| N/A |
| 20 min |
C&I TRAINING OPERATIONS
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| COE component training classes |
| 14 Days |
| Weekly |
| N/A |
| 114 Hours |
| Client Support Administrator training |
| 8 Days |
| Monthly |
| N/A |
| 52 Hours |
Service Provider Client Support Administrator
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Priority Work Orders |
| 5 |
| Monthly |
| 2 Duty Days |
| 1 Hour |
| Routine Work Orders |
| 100 |
| Monthly |
| 4 Duty Days |
| 2 Hours |
| Priority Trouble Tickets |
| 8 |
| Monthly |
| 2 Duty Days |
| 30 Min |
| Routine Trouble Tickets |
| 130 |
| Monthly |
| 1 Duty Day |
| 1 Hour |
Operations Group Client Support Administrator
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Priority Work Orders |
| 2 |
| Monthly |
| 2 Duty Days |
| 1 Hour |
| Routine Work Orders |
| 30 |
| Monthly |
| 4 Duty Days |
| 2 Hours |
| Priority Trouble Tickets |
| 10 |
| Monthly |
| 2 Duty Days |
| 30 Min |
| Routine Trouble Tickets |
| 75 |
| Monthly |
| 1 Duty Day |
| 1 Hour |
Mission Support Group Client Support Administrator
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Priority Work Orders |
| 4 |
| Monthly |
| 2 Duty Days |
| 1 Hour |
| Routine Work Orders |
| 40 |
| Monthly |
| 4 Duty Days |
| 2 Hours |
| Priority Trouble Tickets |
| 15 |
| Monthly |
| 2 Duty Days |
| 30 Min |
| Routine Trouble Tickets |
| 125 |
| Monthly |
| 1 Duty Day |
| 1 Hour |
| Phone Calls |
| 200 |
| Monthly |
| N/A |
| 10 Min |
Client Support Administrator (CSA) support must be provided from 0700 – 1700 Monday through Friday and may be required (on-call) at odd hours and on weekends to support flying training.
Wing Laptop Checkout Support
| Description |
| Qty |
| Frequency |
| ATC |
| Est. Duration |
| Ghost Laptop |
| 15 |
| Monthly |
| 3 duty days |
| 2 hours |
| Setup Laptop for User |
| 15 |
| Monthly |
| 2 duty days |
| 1 hour |
| Sign out laptops |
| 15 |
| Monthly |
| 1 duty day |
| 15 min |
1.3. INFORMATION MANAGEMENT
1.3.1. Base Information Transfer Systems
BITS OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Incoming USPS |
| 275 |
| Daily |
| Same Day |
| Deliver base newspaper |
| 400 |
| Weekly |
| Same Day |
| Outgoing letters, flats, pouches, and parcels |
| 80 |
| Daily |
| Same Day |
| Project costs for postage metering |
| 1 |
| Quarterly |
| 1st Duty Day of Quarter |
| Number of Delivery Sites |
| 108 |
| Daily |
| Same Day |
1.3.2. Base Locator
BASE LOCATOR OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Locator queries |
| 15 |
| Daily |
| 4 Duty Minutes |
1.3.3. Special Orders
SPECIAL ORDER OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Standard orders |
| 125 |
| Monthly |
| 2 Duty Days |
| Rescinded orders |
| 2 |
| Monthly |
| 2 Duty Days |
| Revoked orders |
| 4 |
| Monthly |
| 2 Duty Days |
| Corrected orders |
| 15 |
| Monthly |
| 2 Duty Days |
| Amended orders |
| 15 |
| Monthly |
| 2 Duty Days |
| Records sets |
| 12 Types |
| Daily |
| N/A |
1.3.4. Reserved
Reserved
1.3.5. Postal Service
POSTAL SERVICE OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Customer service (Monday – Friday) |
| 150 |
| Weekly |
| N/A |
N/A
PSC OPERATIONS
(Average Duty Day Workload)
| Daily Workload Description |
| Amount |
| Incoming Freight Carrier Mail/Parcels |
| 300/35 |
| Outgoing Freight Carrier Mail/Parcels |
| 75/1 |
1.3.7. Reprographics
REPROGRAPHICS
| Workload Description |
| Qty |
| Frequency |
| Method |
| Threshold |
| Printed Pages |
| 250000 |
| Monthly |
| Reimbursement |
| NLT Suspense |
| Lamination |
| 7500 |
| Monthly |
| Reimbursement |
| NLT Suspense |
1.4. MULTIMEDIA SERVICES
1.4.1. Graphic Imaging
GRAPHIC IMAGING OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Slides |
| 100 |
| Annually |
| Priority I |
1 Duty Day
| Slides |
| 300 |
| Annually |
| Priority II |
2-3 Duty Days
| Slides |
| 400 |
| Annually |
| Priority III |
4-5 Duty Days
| Slides |
| 1200 |
| Annually |
| Priority IV |
6-10 Duty Days
| Charts |
| 20 |
| Annually |
| Priority I |
1 Duty Day
| Charts |
| 30 |
| Annually |
| Priority II |
2-3 Duty Days
| Charts |
| 44 |
| Annually |
| Priority III |
4-5 Duty Days
| Charts |
| 56 |
| Annually |
| Priority IV |
6-10 Duty Days
| Write CDs |
| 20 |
| Annually |
| Priority I |
1 Duty Day
| Write CDs |
| 30 |
| Annually |
| Priority II |
2-3 Duty Days
| Write CDs |
| 44 |
| Annually |
| Priority III |
4-5 Duty Days
| Write CDs |
| 56 |
| Annually |
| Priority IV |
6-10 Duty Days
| Direct Color Copies |
| 100 |
| Annually |
| Priority I |
1 Duty Day
| Direct Color Copies |
| 1000 |
| Annually |
| Priority II |
2-3 Duty Days
| Direct Color Copies |
| 1500 |
| Annually |
| Priority III |
4-5 Duty Days
| Direct Color Copies |
| 2400 |
| Annually |
| Priority IV |
6-10 Duty Days
| Signs (temporary) |
| 7 |
| Annually |
| Priority I |
1 Duty Day
| Signs (temporary) |
| 70 |
| Annually |
| Priority II |
2-3 Duty Days
| Signs (temporary) |
| 105 |
| Annually |
| Priority III |
4-5 Duty Days
| Signs (temporary) |
| 168 |
| Annually |
| Priority IV |
6-10 Duty Days
| Posters |
| 9 |
| Annually |
| Priority I |
1 Duty Day
| Posters |
| 90 |
| Annually |
| Priority II |
2-3 Duty Days
| Posters |
| 135 |
| Annually |
| Priority III |
4-5 Duty Days
| Posters |
| 216 |
| Annually |
| Priority IV |
6-10 Duty Days
| Nametags/Nameplates |
| 50 |
| Annually |
| Priority I |
1 Duty Day
| Nametags/Nameplates |
| 150 |
| Annually |
| Priority II |
2-3 Duty Days
| Nametags/Nameplates |
| 200 |
| Annually |
| Priority III |
4-5 Duty Days
| Nametags/Nameplates |
| 600 |
| Annually |
| Priority IV |
6-10 Duty Days
| Lettering (certificates, awards, etc) |
| 24 |
| Annually |
| Priority I |
1 Duty Day
| Lettering (certificates, awards, etc) |
| 240 |
| Annually |
| Priority II |
2-3 Duty Days
| Lettering (certificates, awards, etc) |
| 360 |
| Annually |
| Priority III |
4-5 Duty Days
| Lettering (certificates, awards, etc) |
| 576 |
| Annually |
| Priority IV |
6-10 Duty Days
| Publication Pages |
| 60 |
| Annually |
| Priority I |
1 Duty Day
| Publication Pages |
| 600 |
| Annually |
| Priority II |
2-3 Duty Days
| Publication Pages |
| 900 |
| Annually |
| Priority III |
4-5 Duty Days
| Publication Pages |
| 1440 |
| Annually |
| Priority IV |
6-10 Duty Days
| Electronic Art |
| 30 |
| Annually |
| Priority I |
1 Duty Day
| Electronic Art |
| 300 |
| Annually |
| Priority II |
2-3 Duty Days
| Electronic Art |
| 450 |
| Annually |
| Priority III |
4-5 Duty Days
| Electronic Art |
| 720 |
| Annually |
| Priority IV |
6-10 Duty Days
| Display Art |
| 15 |
| Annually |
| Priority I |
1 Duty Day
| Display Art |
| 150 |
| Annually |
| Priority II |
2-3 Duty Days
| Display Art |
| 225 |
| Annually |
| Priority III |
4-5 Duty Days
| Display Art |
| 360 |
| Annually |
| Priority IV |
6-10 Duty Days
| Self-help requests |
| 75 |
| Annually |
| N/A |
1.4.2. Photographic Imaging
PHOTOGRAPHIC IMAGING OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Color Prints (Passport, Citizenship, and Special Duty Assignment) |
| 300 |
| Annually |
| Priority 1 |
1 Duty Day
| Color Prints (Passport, Citizenship, and Special Duty Assignment) |
| 900 |
| Annually |
| Priority 2 |
2-3 Duty Days
| Color Prints (Passport, Citizenship, and Special Duty Assignment) |
| 1200 |
| Annually |
| Priority 3 |
4-5 Duty Days
| Color Prints (Passport, Citizenship, and Special Duty Assignment) |
| 3600 |
| Annually |
| Priority 4 |
5-10 Duty Days
| Electronic Images |
| 100 |
| Annually |
| Priority 1 |
1 Duty Day
| Electronic Images |
| 300 |
| Annually |
| Priority 2 |
2-3 Duty Days
| Electronic Images |
| 400 |
| Annually |
| Priority 3 |
4-5 Duty Days
| Electronic Images |
| 1,200 |
| Annually |
| Priority 4 |
5-10 Duty Days
| Alert photography requests |
| 48 |
| Annually |
| 1 Duty Hour |
| Self-help camera checkouts |
| 2 |
| Weekly |
| N/A |
1.4.3. Presentations
PRESENTATIONS OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Ordering media |
| 5 |
| Monthly |
| 10 Duty Day |
| Equipment issues |
| 100 |
| Monthly |
| 1 Duty Day |
| Media issues |
| 10 |
| Monthly |
| 1 Duty Day |
| Media previews |
| 3 |
| Monthly |
| 2 Duty Days |
| Presentation services |
| 250 |
| Annually |
| NLT 15 Minutes Prior to Start Time |
| Presentation services for graduations |
| 15 |
| Annually |
| Presentation services for assignment nights |
| 15 |
| Annually |
| Presentation services for track selects |
| 10 |
| Annually |
| Trouble Calls |
| 35 |
| Annually |
| 2 Duty Days |
| Tech Solutions |
| 20 |
| Annually |
| 10 Duty Days |
| Public Address requests |
| 50 |
| Annually |
| VTC services |
| 150 |
| Annually |
| NLT 30 Minutes Prior to Start Time |
| VTC troubleshoots |
| 1 |
| Monthly |
| Same Duty Day |
| VTC metrics report |
| 1 |
| Monthly |
| NLT 3rd Duty Day |
1.4.4. Video Services
VIDEO SERVICE OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Video Productions |
| 12 |
| Annually |
| Priority I |
1 Duty Day
| Video Productions |
| 12 |
| Annually |
| Priority II |
2-3 Duty Days
| Video Productions |
| 20 |
| Annually |
| Priority III |
4-5 Duty Days
| Video Productions |
| 38 |
| Annually |
| Priority IV |
5-10 Duty Days
| Video Duplications |
| 18 |
| Annually |
| Priority I |
1 Duty Day
| Video Duplications |
| 24 |
| Annually |
| Priority II |
2-3 Duty Days
| Video Duplications |
| 36 |
| Annually |
| Priority III |
4-5 Duty Days
| Video Duplications |
| 42 |
| Annually |
| Priority IV |
5-10 Duty Days
| DVD Copies |
| 10 |
| Annually |
| Priority I |
1 Duty Day
| DVD Copies |
| 15 |
| Annually |
| Priority II |
2-3 Duty Days
| DVD Copies |
| 22 |
| Annually |
| Priority III |
4-5 Duty Days
| DVD Copies |
| 28 |
| Annually |
| Priority IV |
5-10 Duty Days
| Audio tape productions |
| 8 |
| Annually |
| Priority I |
1 Duty Day
| Audio tape productions |
| 11 |
| Annually |
| Priority II |
2-3 Duty Days
| Audio tape productions |
| 15 |
| Annually |
| Priority III |
4-5 Duty Days
| Audio tape productions |
| 16 |
| Annually |
| Priority IV |
5-10 Duty Days
| Edits and revisions |
| 10 |
| Annually |
| Priority I |
1 Duty Day
| Edits and revisions |
| 15 |
| Annually |
| Priority II |
2-3 Duty Days
| Edits and revisions |
| 22 |
| Annually |
| Priority III |
4-5 Duty Days
| Edits and revisions |
| 28 |
| Annually |
| Priority IV |
5-10 Duty Days
1.4.5. Equipment Plans
EQUIPMENT PLAN OPERATIONS
| Workload Description |
| Qty |
| Frequency |
| Threshold |
| Unfunded Equipment Request |
| 1 |
| Annually |
| NLT 1 April |
| 5-year equipment upgrade and replacement plan |
| 1 |
| Annually |
| NLT 1 October |
1.5 PUBLICATIONS MANAGEMENT
Description
Threshold
| Post local publications to Vance’s web site. |
| 4 |
| Monthly |
| 3 Duty Days |
| Incorporate base wide emails, prepare, and publish official base bulletin. |
| 2 |
| Weekly |
| By 1500 hrs. each Friday |
| Maintain publication record sets. |
| 127 |
| As required |
| N/A |
| Research and respond to requests for information, status, and availability of publications. |
| 3 |
| Daily |
| 1 Duty Day |
| Assist OPRs in developing/revising publications. |
| 2 |
| Weekly |
| 3 Duty Days |
| Maintain and publish publications index. |
| 1 |
| Weekly |
| 3 Duty Days |
| Initiate, track, and complete publications review. |
| 6 |
| Monthly |
| N/A |
| Review holdover supplements. |
| 53 |
| Annually |
| 120 Calendar Days |
| Review proposed local directives for consistency with established directives |
| 4 |
| Monthly |
| 3 Duty Days |
1.6. FORMS MANAGEMENT
Qty
Threshold
| Post local electronic forms to Vance’s web site |
| 1 |
| Monthly |
| 3 Duty Days |
| Research and respond to requests for information, status, and availability of forms. |
| 3 |
| Daily |
| 1 Duty Day |
| Assist OPRs in developing and revising local forms. |
| 2 |
| Weekly |
| 3 Duty Days |
| Maintain and publish the forms index |
| 1 |
| Quarterly |
| 3 Duty Days |
| Initiate, track, and complete local forms review. |
| 3 |
| Monthly |
| N/A |
| Coordinate on all local publications that reference a form. |
| 4 |
| Monthly |
| 2 Duty Days |
| Evaluate, design, and control local forms. |
| 2 |
| Monthly |
| 10 Duty Days |
| Maintain coordination and original documentation on local forms. |
| 6 |
| Monthly |
| N/A |
Note: The Time Threshold is the amount of time the service provider has to complete the task. The time begins the duty day after the work is received and ends at the close of business after the specified number of duty days.
A0007
Vance AFB
Communications & Information
7B-15