0701VNCCommunicationInformation7-1A0007(3).doc

21 Aug 07

FA3002-06-R-0003

Section 7-1 Communications and Information Technology

7.1. Description of Services: The scope of this requirement includes the management of all enterprise services, Base Multimedia (MM) Center, and Information Management on Vance AFB. These services encompass 3,000 user accounts and e-mail accounts, 22,500 public folders, 5 Information Transfer Nodes (ITN), 70 end building node switches, 80 servers, and 3,500 functioning telephone lines, Graphics, Photo, Presentations, Video Productions, Public Address, Video/Audio Teleconferencing, MM Equipment/Software maintenance, MM Equipment Planning, Forms and Publications Management, Administrative Orders, Reprographics, Base Distribution, Postal Service Center, and Web Services The service provider shall perform the duties and tasks associated with Communications and Information Technology, as identified below. The scope of this requirement includes innovative, cost effective management of enterprise and corporate services on Vance AFB, such as electronic mail and telephone service. Included are server-level and end-user services, including those servers and end-user computer workstations in the commercial service areas currently under the BOS.

7.1.1. Communications and Information Technology Service: This service relates directly to the Operations and Maintenance (O&M) of the base’s Metropolitan Network (MAN)/Local Area Network (LAN), standalone LANs such as the Vance AFB Library LAN, Vance Education Server, Base Alerting System and their associated network components (i.e., hardware, software, and firmware). Activities that typically fall within this service include routine network operations, repair, installation, preventive maintenance, network administration, network security, and preparation of detailed plans and budgets to maintain and upgrade the Communications & Information Technology (C&IT) infrastructure of Vance AFB. The following locations require a valid SECRET clearance for all personnel assigned: NCC, COMSEC, EMSEC, IT planner, Postal, Unit Security Representative.

7.1.1.1. Plans And Implementation Services: The service provider shall assist in base-level planning, coordination, and project implementation in all areas pertaining to Vance AFB communications. The service provider will work closely with Communications Systems Officer (CSO) to proactively identify, document and implement future C&IT requirements and maintain C&IT related infrastructure and systems in response to downward directed and upward driven requirements.

7.1.1.1.1. Provide a C&IT Cost Center Manager to report service provider’s funding requirements to Communications Resource Advisor .

7.1.1.1.2. Process all Information Technology/National Security System (IT/NSS) requirements documents Communications Systems Requirements Document (CSRDs). Develop and provide technical solutions to the CSO for further processing.

7.1.1.1.3. The service provider will provide CSO with functional experts to assist in the implementation of projects, usually referred to as Project Monitors. Project management starts from inception of the project until the system is accepted, commissioned, and turned over to the using activity.

7.1.1.1.3.1. Provide status briefings and reports to CSO summarizing project budget and milestone accomplishments at least monthly.

7.1.1.1.3.2. Provide technical data such as drawings, system capacity, and design in support of construction, relocations, or any other Vance AFB project containing a C&IT component as directly related to service provider’s area of responsibility.

7.1.1.1.3.3. Maintain current and accurate drawings (i.e. blueprints, facility drawings, layouts, etc.) for all C&IT systems and update requested spreadsheets or databases with this data for transition to electronic media. Drawings must be maintained in accordance with 38 Electronic Installation Group (EIG) standards. Coordinate with 38 EIG and Systems Telecommunications Engineer Manager-Base Level (STEM-B) to ensure master documents are updated. Obtain working copies of C&IT drawings for all completed projects from CSO or project team chief and verify accuracy prior to returning the drawings to CSO.

7.1.1.1.4. Assist customers in identifying C&IT systems requirements. Process all IT/NSS requirements documents, validate customer requirements, and develop technical solutions and costing. Ensure all technical solutions comply with higher headquarters technical standards and directives. Ensure costing information is derived from Air Force approved sources.

7.1.1.1.5. Provide configuration management by participation in the planning, acquisition, management, and control of C&IT resources. Provide input to strategic planning processes to promote the most cost-effective technology options for improvement of operations. Make recommendations for technology insertion and provide inputs to CSO for input into the C&IT planning process.

7.1.1.1.6. Develop proposal to assign a priority list identifying areas of possible computer/network/telephones/PWCS problems in terms of mission impact and response time. This list will be inclusive to all base C&IT infrastructure, servers, telephone systems, personnel positions, and functional systems. Submit to CSO for approval. Review, document the review, complete needed changes and coordinate priority list annually. All work order/trouble tickets will be assigned and worked using the priority list. Service provider Information Technology (IT) technicians will notify customers of any projected delays or changes in response times.

7.1.1.1.7. Develop and review applicable operation, concept, continuity of operations, contingency, support, and other plans involving C&IT resources or activities.

7.1.1.1.8. Provide technical recommendations for C&IT systems and activities, including full text drafts, to assist with the development of effective C&IT policies.

7.1.1.1.9. Ensure information protection is included in all planning for new and existing C&IT systems. Assist customers in identifying specific requirements in response to changing Vance AFB mission needs.

7.1.1.1.10. Perform long-haul telecommunications management, e.g., validate requirements, request new service, assist in troubleshooting and coordinate with off-base agencies and commercial companies.

7.1.2. Telecommunications Systems Operations And Maintenance (O&M): This service involves activities related to maintaining, installing, upgrading and operating telecommunications systems throughout Vance AFB and update applicable Communications Systems Installation Records (CSIRs). Such O&M activities include telecommunications systems infrastructure maintenance and installation, long-haul telecommunications acquisitions and management, managing the base’s Land Mobile Radio (LMR) networks, obtain and manage frequency assignments, manage base cellular phone equipment, telephone switching systems, voice messaging/paging services, and all personal wireless communication assets. Provide field repair, installation of end user hardware, software, and telephone replacement, installation and maintenance.

7.1.2.1. The service provider shall respond to and correct all telephone switching alarms, fire alarms, base intrusion alarms, base alert sirens.

7.1.2.2. Perform troubleshooting and take corrective action on telephone and wire troubles for non Voice Protection System (VPS) systems.

7.1.2.3. Process and approve feeder telecommunications service request and requirements documents. Coordinate and work with outside agencies to install and maintain long-haul circuits to resolve troubles for new installations and existing service. Maintain circuit configuration records and histories.

7.1.2.4. Prepare and maintain database for telephone billing for Federal Telecommunications Systems (FTS) circuits. Utilize and maintain the government provided telecommunications management system (presently Telecommunications Management System (TMS)/Enhanced Telecommunications Management System (ETMS) as designed by MAJCOM Communication and Coordination Center (MCCC) (or equivalent organization). Maintain day to day telephony related requirements, troubles, equipment inventory, and other telephone maintenance modules.

7.1.2.5. Provide continuous staffing from 0700 – 1700, Monday through Friday. Provide 24x7 on site staffing during major disasters to ensure the base shall have technical expertise available to handle outages or other natural disasters.

7.1.2.6. Perform emergency call tracing upon request from the authorized security forces representative.

7.1.2.7. Maintain base (DSN) telephone wiring for occupants of designated Commander’s housing.

7.1.2.8. Receive, document and process customer requests for new service or change of existing service and complete within 1 business day for Priority One and within 3 business days for all others.

7.1.2.9. Provide support for unique system/services available on Vance AFB. These services include, telephone to overhead paging connectivity E911 service, music on hold for base customers, and installation/maintenance of conference equipment and software programs, and touch maintenance requirements for Voice Protection System (VPS) in support of MCCC initiatives (or equivalent organization).

7.1.2.10. Install and maintain cables, terminals, and telephone equipment for contingency requirements as required by the wing commander or his designated representative within two hours after notification of requirement.

7.1.2.11. Install and maintain base telephone service in distinguished visitor’s quarters in the temporary lodging facilities. The service provider may be required to assist the local telephone company and the base housing office’s maintenance contractor in troubleshooting outages.

7.1.2.12. Install and maintain data and specialized circuits. Maintain terminals, inside building wire, and perform cable pair testing and tagging.

7.1.2.13. Manage Telephone Control Officer (TCO) program and provide a listing of all long distance and cell telephone calls to unit TCOs.

7.1.2.14. Upon request, provide telecommunication management accurate data for inclusion in the base phone book. Provide telephone information annually to the Wing Public Affairs (71 FTW/PA) for production and distribution of Vance AFB Military Directories.

7.1.2.15. Maintain, operate, track, support, and provide technical solutions for LMR/PWCS services to include but not limited to radios, cell phones, and pagers.

7.1.2.16. Manage base LMR assets using the current version of the Air Force standard LMR Air Force Wireless Asset Management System (AFWAMS).

7.1.2.17. Maintain voice recording equipment for E911 service for the base fire department and security forces.

7.1.2.18. Perform Installation Spectrum Manager duties.

7.1.2.19. Process frequency action proposals.

7.1.2.20. Submit Air Force Spectrum Interference Reports (AFSIR) to resolve electromagnetic interference (EMI).

7.1.2.21. Procure and maintain all LMRs, for official government business. Fund all procurements using Air Force dollar-for-dollar reimbursement. Selection of equipment must be approved by the CSO prior to procurement.

7.1.2.22. Provide initial and recurring training to educate net managers to a level commensurate with their duties and responsibilities.

7.1.2.23. Provide customer service to resolve user problems and concerns.

7.1.2.24. - Staff and manage a 24-hour main switchboard to handle incoming and outgoing calls.

7.1.3.a. Current State--Data Network Operations & Maintenance: Install, operate and maintain the network infrastructure that provides the internal and external connectivity of Vance AFB, and ensure interoperability with other Air Force systems. In conjunction with AETC MCCC (or equivalent), ensure optimal performance of all core services such as the Non-classified Internet Protocol Router Network (NIPRNET), Secure Internet Protocol Router Network (SIPRNET), Remote Access Server (RAS) gateways, electronic mail, virus protection, and other services supplied to local area networks (LAN) and Metropolitan Area Networks (MAN). Ensure that all network infrastructure components to include aforementioned core services (RAS, Mail, etc.) are maintained at the required reliability. Perform touch maintenance on core services as directed by MCCC, or its equivalent. Perform/conduct activities that include network analysis, recommending acquisition strategies, testing, performing start-up activities, remote monitoring, troubleshooting, option evaluation, repair, installation, back-up, back-up recovery, and configuration management of MAN/LAN hardware and software. Coordinate with the Defense Information Systems Agency (DISA) or Standard Systems Group (SSG) and the AETC Network Operations and Security Center (MCCC) or its equivalent, when base services are adversely affected by the performance of computer network gateways under DISA or SSG control.

7.1.3.a.1. Develop, coordinate, and maintain support plans for contingency and service restoration; ensure plans are validated and tested.

7.1.3.a.1.1. Develop local restoration plans (LRP) and contingency operations plans.

7.1.3.a.1.2. Research and determine requirements for maximum communications during contingency conditions based on priority restoration plans.

7.1.3.a.1.3. Develop, test, and document implementation guidelines for base network communications contingencies from existing operations/war plans.

7.1.3.a.1.4. Provide 24/7/365 on call support for base communications and network equipment.

Technician response time will not exceed one hour.

7.1.3.a.1.5. Comply with all downward directed INFOCON procedures, AFIs, and conditions, to include all scheduled and unscheduled exercises, and real world contingencies.

7.1.3.a.1.6 Update Notice To Airman (NOTAM) tracker database as required per Technical Compliance Network Order (TCNO).

7.1.3.a.2. Network Administration.

7.1.3.a.2.1. Remote Distributed Print Services. Provide print management (i.e., print and distribute listing for Information Systems (IS) users without distributive print workstations) to include print services within the NCC, remote distributed print services, and organizational network server printers for which the NCC has an Service Level Agreement (SLA).

7.1.3.a.3. Network Management (NM): The service provider is responsible for network maintenance which, includes, but is not limited to: removal and replacement of faulty hardware, swapping back-up tapes, implementing Time Compliant Network Orders (TCNOs) that require a hardware upgrade, Security Patch implementations for managed systems, etc. Service provider shall also be responsible for maintenance for the "first 400 feet". i.e. building edge devices such as hubs and switches, desktop support, etc. Service provider shall have full responsibility for performing touch maintenance for local area networks residing on Vance AFB. Additionally, service providers shall implement configuration and security changes to comply with Air Force and MAJCOM directives as necessary.

7.1.3.a.3.1. The service provider shall act as Defense Information Systems Network (DISN) node site coordinator IAW CJCSI 6211.02B, Defense Information System Network (DISN) Policy, Responsibilities and Processes.

7.1.3.a.3.2. Work with STEMs, the MCCC or its equivalent to participate in the review and planning of base transmission media and telecommunications systems networks.

7.1.3.a.3.3. Format and partition hard drives, perform file system management, and maintain boot service.

7.1.3.a.3.4. Maintain selected equipment and systems identified through SLAs or logistics support letters.

7.1.3.a.3.4.1. The service provider shall assume the functional Systems Administrator duties for the Interim Work Information Management System (IWIMS), Civil Engineering Material Acquisition System (CEMAS), the Automated Civil Engineering System (ACES) and their replacement systems. These duties are primarily limited to acquiring, unlocking, and resetting of user access passwords. The operation, maintenance, database management, and Client Support Administrator duties to include but not limited to first level customer support, system trouble shooting, and running software upgrade/security patches, will continue to be the responsibility of the using organization.

7.1.3.a.3.5. Maintain base network/NCC hardware/software installation service; performs touch maintenance for all servers, ITN equipment and devices.

7.1.3.a.3.6. Perform initial hardware installation and configuration of network servers, routers, hubs, bridges, repeaters, servers, workstations, and peripherals. Test and document equipment installation acceptance testing. Configuration and touch maintenance of network servers, backbone equipment and devices.

7.1.3.a.3.7. Receive and inventory network software, test and validate new software applications.

7.1.3.a.3.8. Distribute and install network software releases and updates, using where possible, packages created by higher headquarters, and assist customers with software installation and customization.

7.1.3.a.3.8.1. Install network e-mail packages, InfoConnect, and Transmission Control Protocol (TCP)/ Internet Protocol (IP) software.

7.1.3.a.3.9. Install and configure Simple Mail Transfer Protocol (SMTP) hosts, relays, and gateways in conjunction with the MCCC or its equivalent.

7.1.3.a.3.10. Configure all new computers with Personal Computer Common Operating Environment (PC COE) standard as established by AETC Chief Information Officer. Assist Client System Administrators (CSAs) in installing additional software as required.

7.1.3.a.3.11. Submit inputs to the Communications plans function for performance of work development.

7.1.3.a.3.12. Coordinate and respond to all AF, MAJCOM, and Program Management Office (PMO) down-ward directed data calls and taskings within timeframe requested.

7.1.3.a.3.13. Respond to requests from AETC MCCC (or its equivalent), AFNOC, INOSC, or DISA to test, trouble-shoot, and restore service.

7.1.3.a.3.14. Coordinate with the AETC MCCC or its equivalent, customers, local and distant support agencies, and contractors to isolate faults, restore service, and make repairs.

7.1.3.a.3.15. Monitor heads-up messages and system advisory notices produced by automated monitoring systems.

7.1.3.a.3.16. Provide network maintenance support.

7.1.3.a.3.16.1. Perform fault isolation to the Line Replaceable Unit (LRU) and line item equipment level.

7.1.3.a.3.16.2. Maintain LRU stock level equivalent to support 10% replacement and assist users in ordering replacement LRUs.

7.1.3.a.3.17. Monitor and optimizes network performance from the end user or device to the Information Transfer Node.

7.1.3.a.3.18. Utilize NM performance tools to ensure optimum network operation, monitor system logs, analyze bandwidth utilization, and set global parameters to prevent adverse affects to the overall communications network. Core systems must have critical path redundancy. Perform configuration and maintenance of network backbone equipment and devices under the direction of the MCCC or its equivalent. Conduct tests and document equipment installation acceptance testing for touch maintenance activities.

7.1.3.a.4. Maintain and administer Cisco SmartNet maintenance contract through the end of FY10. Estimated cost is $250K.

7.1.3.a.4.1. Provide second tier Client Support Administrator (CSA) support to all customers with government computers systems to include contractors performing a government mission and tenant units.

7.1.3.a.4.3. Service provider shall provide touch support for Non-Appropriated Funds (NAF) point-of-sale software and systems. Labor costs will be reimbursed by Services. Touch support for systems which primarily support Appropriated Funds (APF) functions will remain APF.

7.1.3.a.4.4. Reserved.

7.1.3.a.5. Network Control Center – Provide continuous staffing from 0700 – 1700, Monday through Friday and 24 hr on-call support with a one hour response time.

7.1.3.a.5.1. Maintain and service wing laptop checkout pool. Sign-out, setup, and troubleshoot users requirements and problems.

7.1.3.a.5.2. Configuration Management Support: This service involves all activities related to the standardization of base computer systems.

7.1.3.a.5.3. Reserved.

7.1.3.a.5.4. Ensure all servers, routers, and switches are installed and maintained IAW applicable TOs and higher headquarters direction.

7.1.3.a.5.5. Develop and document a system baseline for all critical servers, workstations, and network devices IAW the base criticality list.

7.1.3.a.5.6. Provide software assistance support for the wing’s core set of applications.

7.1.3.a.5.7. Monitors Network Management and Systems Management Server (SMS) equipment.

7.1.3.a.5.8. Process, review, and schedule Authorized Outages (AOs) to determine base network service impacts and coordinate with local users, prepare and submit AO messages, review responses, maintain AO schedules, and perform system checks after AO’s are terminated.

7.1.3.a.5.9. Maintain and service network-based video surveillance equipment and programs.

7.1.3.b. END STATE--DATA NETWORK O&M:

7.1.3.b.1. Consolidated Helpdesk Operations

7.1.3.b.1.1. Process Trouble Calls/Coordinate Problem Resolution

7.1.3.b.1.1.1. Keep current an “after hours on call roster” for touch maintenance required at after normal duty hours; provide to the Consolidated Helpdesk (CHD).

7.1.3.b.1.1.2. Utilize the established trouble ticket process defined in the CHD OV to maintain proper communication and coordination throughout problem resolution.

Consolidated Helpdesk Operational View (CHD OV)

7.1.3.b.1.1.3. Open a trouble ticket in CITS provided trouble ticket system within the area of responsibility (AOR).

7.1.3.b.1.1.4. Ensure the mandatory fields are populated in the trouble tickets.

7.1.3.b.1.1.5. Perform fault isolation by validating, isolating and correcting faults, then verifying service restoration with customers.

7.1.3.b.1.1.6. Keep Trouble Tickets (TT) continuously updated with all current information/actions, as soon as possible and during shift change. Work with the FSA/CSA, CHD, MCCC, ESU and T-NOSC to resolve problems as needed.

7.1.3.b.1.2. Maintain Master Station Log (MSL). Maintain the ability to manage existing objects to aid in trouble shooting.

7.1.3.b.1.2.1 FSA/CSA responsibilities

7.1.3.b.1.2.1.1 Verify and validate user account needs and other administrative items such as IA training and security clearance

7.1.3.b.1.2.1.2 Utilize the CITS provided TT system and CHD established templates to submit new account creations/deletions/modifications, etc…

7.1.3.b.1.3. Produce Network Status Reports for Management. Perform ad hoc queries to the Trouble Ticket System (TTS).

7.1.3.b.1.4. Process Incoming Directives & Coordinate Resolution. Provide physical response assistance to CHD, MCCC, ESU or T-NOSC based upon directives and Network Task Orders received from the CHD. Forward all directives/Network Task Orders to base FSAs/CSAs as needed

7.1.3.b.1.5. CITS Provided Trouble Ticket System and Administration.

7.1.3.b.1.5.1. Process Incoming Directives & Coordinate Resolution.

7.1.3.b.1.5.1.1 Provide physical response assistance to CHD, MCCC, ESU or T-NOSC based upon directives and Network Task Orders received from the CHD

7.1.3.b.1.5.1.2 Forward all directives/Network Task Orders to base FSAs/CSAs as needed

7.1.3B.1.5.2. Information Conditions (INFOCON) Status Reporting. Comply with INFOCON checklist procedures and notify Wing Command Post for base leadership/base population situational awareness 7.1.3.b.1.5.3. FPCON/HURCON Status Reporting. Comply with FPCON/HURCON checklist procedures 7.1.3.b.1.5.4. OPREP Status Reporting

7.1.3.b.1.5.4.1 Coordinate with CHD for OPREP data

7.1.3.b.1.5.4.2 Draft OPREP applicable to the base metropolitan area network (MAN).

7.1.3.b.1.5.4.3 Release OPREP to local base Wing Command Post 7.1.3.b.1.5.4.4 Comply with OPREP checklist procedures 7.1.3.b.2. Monitor the Network.

7.1.3.b.2.1. Monitor Networks for Problems & Outages; Report Issues.

7.1.3.b.2.1.1 Utilize NM performance tools to perform status checks and acknowledge alarm, generate Network Management (NM) and system management systems reports for network devices.

7.1.3.b.2.1.2 Report network outages to the CHD

7.1.3.b.2.2 Reserved

7.1.3.b.2.3. Process Authorized Service Interruptions (ASI)

7.1.3.b.2.3.1. Request and coordinate scheduled ASI with CHD.

7.1.3.b.2.3.2 Perform system checks after ASI’s are terminated

7.1.3.b.2.4. Manage/Resolve Faults. Categorize, isolate, and resolve faults within AOR.

7.1.3.b.3. Network Management & Network Defense (NM/ND)

7.1.3.b.3.1. Implement, operate, & maintain appropriate security measures

7.1.3.b.3.1.1. Terminate service and/or network connectivity of local systems and networks, as directed, that fail to maintain compliance with Air Force and local security policy

7.1.3.b.3.1.2. Assist in collecting accreditation information for base networks and systems, ensuring all systems and networks meet Air Force and local security and virus requirements and have appropriate Designated Approval Authority (DAA) approval before they are connected to the base network infrastructure, and ensuring all network and systems accreditation packages are maintained.

7.1.3.b.3.1.3. Report and assist in the remediation of security incidents according to appropriate guidelines. Work with responsible office to identify internal actions such as local reporting channels and criteria for determining who is notified.

7.1.3.b.3.2. Security Audit/Assessment

7.1.3.b.3.2.1. Network Scans. Submit network scan requests to CHD. Coordinate with appropriate entities for vulnerability remediation. Perform fix actions as needed within allotted time frame. Notifies CHD of completion.

7.1.5.b.3.2.2. Monitor Logs. Monitor and audit logs for devices.

7.1.3.b.3.2.3. Password (PW) cracking. Coordinate with FSA/CSAs for remediation. Provide final action to CHD.

7.1.3.b.3.2.4. Evaluate Air Force Network Operations Center (AFNOC) Time Compliance Network Order (TCNO) and NTO Advisory Compliance. Gather and report compliance data on network assets within AOR.

7.1.3.b.3.3. Respond to Security Events. Work with responsible office(s) (i.e., T-NOSC, MCCC, and ESU) on all computer security issues/actions.

7.1.3.b.3.4. Certification/Accreditation.

7.1.3.b.3.4.1 Support the certification of core services by providing the MCCC network topology and infrastructure information as necessary.

7.1.3.b.3.4.2 Update specific base security documentation to reflect AETC Enterprise Transformation implementation.

7.1.3.b.4. Network Services. Review, coordinate, and maintain support plans for contingency and service restoration. Validate and test plans regularly.

7.1.3.b.4.1. Network Coordination & Engineering.

7.1.3.b.4.1.1 Provide Engineering & Network Design

7.1.3.b.4.1.1.1 Perform configuration standardization and interface engineering.

7.1.3.b.4.1.1.2 Support implementation of network migration and upgrade plans.

7.1.3.b.4.1.1.3 Assist FSA/CSA and base plans flight in developing technical solutions.

7.1.3.b.4.1.1.4 Establish methods to implement and manage new network technologies, as they develop.

7.1.3.b.4.1.1.5 Review network upgrade plans

7.1.3.b.4.1.2. Quality Control/Standard Evaluation, & Configuration Management Process

7.1.3.b.4.1.2.1. Maintain network configuration map and/or documents of the network infrastructure within AOR. An annual review is required, but any changes that occur throughout the year must be provided upon authorization to change from the ESU CM Section.

7.1.3.b.4.1.2.2. Maintain communication closet wiring & network diagrams following the Communications and Information Systems Installation Records (CSIRs) process.

7.1.3.b.4.1.2.3. Coordinate and obtain approval through the CHD for any request to change network configuration that affects any server, service, application, or device that is part of the Air Force Enterprise core services (e-mail, file, web, print, etc...).

7.1.3.b.4.1.2.4. Coordinate all network modifications through the CHD.

7.1.3.b.4.1.2.5. Perform network/circuit QC testing and evaluation.

7.1.3.b.4.1.3. Work with AF & Other Agencies

7.1.3.b.4.1.3.1. Work with base SCX, System Telecommunications Engineer Manager-Base Level (STEM-B), HQ AETC, and T-NOSC and ESU to review the planning of base transmission media and telecommunications systems networks.

7.1.3.b.4.1.3.2. Serve as Defense Information Systems Network (DISN) node site coordinator as defined in DISAC P70-series and Air Force 33-series publications.

7.1.3.b.4.1.3.3. Submit DD Form 1368, Modified Use of Leased Communication Facilities, when required; and research, prepare, and submit QC waiver requests when necessary, in the absence of a systems control facility.

7.1.3.b.4.1.3.4. Perform base level circuit actions.

7.1.3.b.4.1.3.5. Evaluate new projects and network requirements to ensure compliance with existing DoD, Air Force, and AETC security policies.

7.1.3.b.4.1.4. Identify & Defend Resource Requirements – AFI 33-115v2, 6.4.1.17

7.1.3.b.4.1.4.1. Maintain funding responsibility for life cycle operations and maintenance of all network devices within AOR.

7.1.3.b.4.1.4.2. Provide an up-to-date inventory of all core network equipment.

7.1.3.b.4.1.4.3 Document current configuration and current/future requirements within CIPS.

7.1.3.b.4.1.5. Collect Metric & Compliance Data. Collect data from a variety of sources as directed.

7.1.3.b.4.2. Network-wide Configuration Changes.

7.1.3.b.4.2.1. Administer Login Scripts. Utilize administrative tools to assist in trouble shooting process.

7.1.3.b.4.2.2. Perform touch maintenance as requested.

7.1.3.b.4.2.3. Patch Management.

7.1.3.b.4.2.3.1. Administer System Management Server (SMS) packages

7.1.3.b.4.2.3.1.1. “Perform touch maintenance as requested.” on SMS component servers.

7.1.3.b.4.2.3.1.2. Utilize on-site administrative tools to assist in trouble shooting process and provide “face-to-face” interaction with customers, FSA/CSA, etc… in trouble shooting

7.1.3.b.4.2.3.2. Vulnerability Life-Cycle Management System (VLMS).

7.1.3.b.4.2.3.2.1. Perform touch maintenance on VLMS components.

7.1.3.b.4.2.3.2.2. Utilize administrative tools to assist in trouble shooting process

7.1.3B.4.2.3.2.3 Provide exclusions to the CHD 7.1.3.b.4.2.3. Network Configuration Changes. Comply with Directives.

7.1.3.b.4.2.4. Antivirus Servers.

7.1.3.b.4.2.4.1. Assist FSA/CSA to resolve Antivirus client issues.

7.1.3.b.4.2.4.2. Utilize administrative tools to assist in trouble shooting process

7.1.3.b.4.3. Core Network Management/Infrastructure.

7.1.3.b.4.3.1. Perform touch maintenance as requested. Request assistance to resolve network issues through the CHD. T-NOSC and ESU personnel will be provided unrestricted access to provide assistance to BSU personnel. Proper safeguards will be maintained in regards to physical, environmental, and electrical security. Coordinate any equipment expansion to ensure the availability of electrical and HVAC, and other allied support through base Civil Engineers. Maintain physical communications between core network devices.

7.1.3.b.4.3.2. Core Network Services

7.1.3.b.4.3.2.1. Manage IP Addresses (subnets, IPs, DHCP). Perform touch maintenance as requested.

7.1.3.b.4.3.2.2 Provide Domain Name Service (DNS & WINS) & Time Service. Provide touch maintenance as directed.

7.1.3.b.4.3.2.3. AD Servers & Services. Perform touch maintenance as requested.

7.1.3.b.4.3.2.4. Virtual Private Network (VPN) & Remote Access Server (RAS).

7.1.3.b.4.3.2.4.1. Perform touch maintenance as requested.

7.1.3.b.4.3.2.4.2. Assist FSA/CSA with RAS and VPN client installation and configuration , as directed.

7.1.3.b.4.3.3. Boundary Infrastructure.

7.1.3.b.4.3.3.1. Firewalls.

7.1.3.b.4.3.3.1.1. Provide touch maintenance as directed.

7.1.3.b.4.3.3.1.2. Review and validate Firewall Service Requests (FSRs) for completion, and insure that all automated information systems referenced are approved for operation on the local base network. This includes, but is not limited to, ports and protocol requirements, completion of certification and accreditation, and approval to operate via Certificate of Networthiness (CON issued by AFCA) and Certificate to Operate (CTO) issued by MAJCOM).

7.1.3.b.4.3.3.1.3. Submit validated FSR (wired and wireless) to the CHD IAW Directive C4 Notice To Airman (NOTAM) AETC 2003-314-002

7.1.3.b.4.3.3.2. Web Proxy Servers.

7.1.3.b.4.3.3.2.1. Perform touch maintenance as requested.

7.1.3.b.4.3.3.2.2. Submit approved request to the CHD requesting a particular site be blocked or unblocked.

7.1.3.b.4.3.3.3. Simple Mail Transfer Protocol (SMTP) Gateways. Provide touch maintenance as requested.

7.1.3.b.4.3.3.4. Other Boundary Equipment. Provide touch maintenance as requested.

7.1.3.b.4.3.4. Core Hardware Infrastructure.

7.1.3.b.4.3.4.1. Distribution Systems and First 400 Feet. Replace or repair faulty network cables. Provide touch maintenance as required.

7.1.3.b.4.3.4.2. Network Infrastructure Devices.

7.1.3.b.4.3.4.2.1. Administer/configure all switches from EBNs to desktops.

7.1.3.b.4.3.4.2.2. Administer/configure all non ITN/Boundary routers.

7.1.3.b.4.3.4.2.3. Replace or repair faulty network devices associated with the First 400 Feet.

7.1.3.b.4.3.4.2.4. Coordinate VLAN assignment with the ESU.

7.1.3.b.4.3.4.2.5. Coordinate and perform preventive maintenance.

7.1.3.b.4.3.4.2.6. Manage user connections on ITN equipment when those functions both reside in the same physical device. Manage the layer 2 (switching) functions on the ITN devices if/when there are users directly connected to them.

7.1.3.b.4.3.4.2.7. Perform touch maintenance as directed.

7.1.3.b.4.3.4.3. Crypto Gear

7.1.3.b.4.3.4.3.1. Troubleshoot, and load/reload cryptographic devices (e.g., TACLANEs).

7.1.3.b.4.3.4.3.2. Perform cryptographic equipment updates.

7.1.3.b.4.3.4.3.3. Coordinate and perform preventive maintenance.

7.1.3.b.4.3.4.3.4. Perform touch maintenance as required.

7.1.3.b.4.3.4.4. Core Servers

7.1.3.b.4.3.4.4.1. Utilize administrative tools to assist in trouble shooting process

7.1.3.b.4.3.4.4.2. Perform magnetic tape management to include off-site storage

7.1.3.b.4.3.4.4.3. Assist in preventive maintenance.

7.1.3.b.4.3.4.4.4. Perform touch maintenance as directed.

7.1.3.b.4.3.5. Core Application Services

7.1.3.b.4.3.5.1. Provide Email/Messaging. Provide touch maintenance as requested. Act as the base delivery point for all DMS/AMHS messages during duty hours or 24/7 if the BSU facility is continuously manned.

7.1.3.b.4.3.5.2. Provide Web Services. Perform touch maintenance as requested.

7.1.3.b.4.3.5.3. Provide File Services. Perform touch maintenance as requested.

7.1.3.b.4.3.5.4. Provide Core Apps. Perform touch maintenance as requested.

7.1.3.b.4.3.5.5. Reserved.

7.1.3.b.4.3.5.6. Reserved.

7.1.3.b.4.3.6. Network Management Systems.

7.1.3.b.4.3.6.1. CITS & Other Network Tools.

7.1.3.b.4.3.6.1.1 Perform touch maintenance as requested.

7.1.3.b.4.3.6.1.2. Operate and maintain CITS provided hardware and software IAW applicable TO or downward directed guidance.

7.1.3.b.4.3.6.2. Network Security Tools

7.1.3.b.4.3.6.2.1. Perform touch maintenance as requested.

7.1.3.b.4.3.6.2.2. Maintain and Administer security network tools for devices.

7.1.3.b.4.4. Other Automated Information Systems (AIS) Support

7.1.3.b.4.4.1. Base Specific Systems.

7.1.3.b.4.4.1.1. Provide access to FSA/CSA for servers as required.

7.1.3.b.4.4.1.2. Administer base specific systems.

7.1.3.b.4.4.1.3. Support base specific applications.

7.1.3.b.4.4.2. MAJCOM Unique Systems. Provide access to FSA/CSA for servers as required.

7.1.3.b.4.4.3. AF Standard Systems. Provide physical access to FSA/CSA for servers “touch maintenance” as required.

7.1.3.b.4.4.4. Consolidated Non-Core Systems. Provide access to FSA/CSA for physically consolidated servers as required.

7.1.3.b.5. Education & Training.

7.1.3.b.5.1. Training.

7.1.3.b.5.1.1. Ensure touch maintenance personnel are properly identified and trained to sufficient proficiency to provide required maintenance actions based on established training plans, and task certification of core and non-core tasks.

7.1.3.b.5.1.2. Contracted BSUs must have already competent personnel who are trained on touch maintenance procedures and familiar with the hardware used on a base, and should be a part of the Quality Assurance Surveillance Plan, Performance Work Statement and other initial contracting documents developed during the initial stages of developing or renewing a base BSU contract.

7.1.3.b.5.2. Education – Perform position standard and certification evaluation IAW DOD and AF guidance. Report certification percentages per AFI 33-115 Vol. II.

7.1.4. Hardware And Software Asset Management: This service involves all activities related to the inventory, documentation, and approval for purchase of hardware and software. Other activities include planning for the refreshment and retirement of hardware and software.

7.1.4.1. The service provider shall manage this effort at the Wing level and administer this effort in all supported areas.

7.1.4.2. Review and approve Information Technology purchase requests from designated personnel in base units using directed purchasing program.

7.1.4.3. Manage, track and receive purchases, warranty records, and licenses for all government-owned and leased hardware, firmware and software.

7.1.4.3.1. The Government will be responsible for accepting IT equipment after it has been received by the service provider by completion of acceptance of computer systems resources on a DD Form 250. For computer systems resources ordered centrally by AETC CSS/A6, signed copies of the receiving report shall be provided to them within 4 workdays of receipt.

7.1.4.4. Manage and track government-owned and leased computer equipment in the Asset Inventory Management (AIM) Website.

7.1.4.5. Perform duties as the Base/Wing software license manager IAW AFI 33-114 and AETC Sup 1.

7.1.4.6. The Government will be responsible for notifying the MAJCOM Equipment Control Officer (ECO) using Asset Inventory Management (AIM) and using an excess report prior to assets being turned into Defense Reutilization Marketing Office.

7.1.5. Computer Maintenance: Maintenance will consist of the computer maintenance involved after unit CSAs and Government Information Managers have identified and exhausted troubleshooting options. Service provider will respond to work orders for hardware failure. Service provider will troubleshoot hardware problems on government owned and leased computer equipment.

7.1.5.1. Identify faulty hardware and coordinate with appropriate vendor to procure warranty replacement parts or notify appropriate Information Manager that part is not under warranty.

7.1.6. Software Support And Services: This service involves installation, operation, and maintenance support of current software. This service also involves activities that facilitate development of Air Force Base specific software solutions that meet customer requirements and recommend to the AETC MCCC enterprise-wide solutions where possible. The scope of this requirement includes software support for enterprise services and software support to the desktop for all commercial service areas currently under the BOS.

7.1.7. Information Assurance: This service includes all activities related to administering and managing the following base level programs: Computer Security (COMPUSEC), Emissions Security (EMSEC), Information Assurance Awareness Program, Communications Security (COMSEC) Management, COMSEC account operations, COMSEC controlling authority responsibilities, Air Force Electronic Key Management System (AFEKMS), Wing DMS Trusted Agent, Secure Telephone Unit Type III (STU-III) program, Secure Telephone Equipment (STE), and Telecommunications Monitoring Assessment Program (TMAP) responsibilities.

7.1.7.1. The service provider shall manage this effort at the Wing level and administer this effort in all areas. Additionally, the service provider shall manage tenant organizations.

7.1.7.2. The service provider shall manage a Secret COMSEC account. This account supports 15 COMSEC User Agencies, which receive Secret material. Additionally, the service provider shall maintain the capability for receiving, sending, notifying, and delivering messages to authorized personnel (as reflected on Message Management Letters (MML’s) within the communications center to include Secret communications.

7.1.7.3. Ensure certification and accreditation of both classified and unclassified networks for operation on Vance AFB. System security accreditation on all on-base networks shall be properly completed.

7.1.7.4. Ensure all systems and networks meet Air Force and local security requirements and have appropriate DAA approval before connecting to the base network infrastructure. Maintain historical documentation of all network and systems accreditation packages. The service provider shall manage this effort at the Wing level and administer this effort in all Base Operation Support (BOS) areas.

7.1.7.5. Notifies users and FSAs when their computers have weak configurations, vulnerabilities, and when they have been accessed, exploited, or destroyed by unauthorized persons or machines.

7.1.8. Perform Customer Training: Provider customer training to include, but not limited to, Automated Message Handling System (AMHS) and Functional System Administrator (FSA)/ Client Support Administrator (CSA) training (including CSA core-task training for base Information Managers), and responsibilities of telephone control officers, frequency management representatives, LMR managers, Automated Data Processing Equipment (ADPE), Equipment Custodian (EC), frequency management training.

7.1.9. Cable Television (CATV): This service includes taking in requirements, obtaining cost estimates from the CATV provider, budgeting for future CATV requirements, and coordinating installations of CATV for official service to government work areas.

7.1.10. Cable Maintenance: This service involves installing, troubleshooting, repairing and maintaining the copper and fiber optic telecommunications cable plant on Vance AFB including the installation of LAN wiring from the base backbone to user equipment. This does not include contracted commercial service provider cable located on Vance AFB.

7.1.10.1. Process requests for digging permits and locate buried cable within one business day of request.

7.1.10.2. Assess and determine responsibility for damaged communications cabling

7.1.11. Base Locator Functions: The service provider shall perform Base Locator Assistance for Vance AFB.

7.1.11.1. Staff and operate the Base Locator Function.

7.1.12. Publishing Management:

7.1.12.1 The service provider shall function as the single point of contact and functional expert for the creation, analysis, design, production, revision, standardization, dissemination, and maintenance of all VAFB forms and directive & non-directive publications. The service provider shall provide expertise in the administration of publications and forms management programs to ensure publications and forms are current and available to customers, and to prevent the duplication of higher-level publications and forms.

7.1.12.2. The publications manager analyzes and evaluates program requirements and establishes appropriate policies and procedures on all aspects of publications management by developing installation publications and supplements to AF and Major Command (MAJCOM) publications for guidance and use by VAFB activities. The publications manager will notify OPRs on all publication annual reviews.

7.1.12.3. The Forms Manager analyzes and evaluates necessary requirements to accomplish all program objectives, properly analyzes and designs all VAFB forms, and works to increase the efficiency of data collection. The forms manager will notify OPRs on all form annual reviews

7.1.13. Forms/Information Management Tool (IMT) Management:

7.1.13.1. The service provider shall:

7.1.13.1.1. Post local electronic forms to Vance’s web site.

7.1.13.1.2. Research and respond to requests for information, status, and availability of forms.

7.1.13.1.3. Guide and assist requesters in developing and revising local forms IAW applicable directives.

7.1.13.1.4. Maintain and publish a numerical and functional index of all local forms and publications IAW applicable directives.

7.1.13.1.5. Initiate, track, and complete local forms review IAW applicable directives.

7.1.13.1.6. Coordinate on all local publications that reference a form, to ensure currency and validity.

7.1.13.1.7. Analyze local forms to detect procedural problems and ensure the use of existing higher-level forms when possible.

7.1.13.1.8. Evaluate, design, and control local forms IAW applicable directives.

7.1.13.1.9. Maintain coordination and original documentation on local forms IAW applicable directives.

7.1.13.1.10. Reserved

7.1.14. Administrative Orders: IAW all applicable directives/technical orders listed in Appendix 7A, the service provider shall:

7.1.14.1 Perform the functions of the Base orders publishing activity.

7.1.14.2. Maintain record sets of orders published.

7.1.14.3. Ensure orders are properly prepared, reproduced, distributed, and maintained.

7.1.14.4. Ensure each amendment, revocation, or rescission is properly posted to the record sets.

7.1.14.5. Responsible for the proper and timely retirement of records sets.

7.1.15. Giant Voice Maintenance: This service involves installing, troubleshooting, repairing and maintaining the VAFB “Giant Voice” system. This service also provides for the upgrade or forecasting of replacement of devices.

7.1.16. Base Marquee Support: Provide touch maintenance support for base marquees. Maintenance will include, but not limited to contacting vendor for analysis and trouble shooting, coordinating with procurement for parts from ADCorp, and maintaining a bench stock of replacement parts, general maintenance such as replacing light bulbs, and replacement of communication equipment.

7.1.17. Multimedia Services:

7.1.17.1. The service provider is expected to provide Vance Air Force Base with timely high quality multimedia services. These services shall include: graphic imaging, photographic imaging, presentations, video productions, public address, Public Affairs Support, video/audio teleconferencing, multimedia equipment/software maintenance, and equipment planning. The service provider is expected to perform all duties and tasks associated with multimedia services. The service provider’s staff shall be fully trained, professional, and customer service oriented. The service provider shall ensure quality work performance in accordance with applicable standards and guidelines. Additionally, the service provider is expected to be a partner with the base community in continuously improving the quality of programs and service offered to customers.

7.1.17.2. Base Multimedia Center (BMC) Management IAW all applicable directives/technical orders listed in Appendix 7A, the service provider shall:

7.1.17.2.1. Acquire and maintain all BMC services as economically as operational requirements and DoD policy allows.

7.1.17.2.2. Provide BMC facility management

7.1.17.2.3. Provide customer service to resolve user problems and concerns.

7.1.17.2.4. Staff the BMC from 0730-1630 hours, Monday through Friday, excluding government holidays. Provide stand-by service, at all other times, with a response time of not more than two hours from notification.

7.1.17.2.5. Ensure the Multimedia database is being maintained and used effectively as directed by higher headquarters.

7.1.17.2.6. Support emergency responses, which may be required 24-hours a day, 365-days a year. Examples are contingency exercises, natural disasters, and aircraft crashes. Depending on the nature and severity of the emergency, a 1 hour or less response time is required. Services may include, but are not limited to photo, video and graphics.

7.1.17.2.7. Provide periodic status reports for current projects to summarize milestone/accomplishments.

7.1.17.2.8. Periodically advertise BMC products/services throughout the local community utilizing the Commanders Access Channel (CAC), Vance Bulletin, Short Circuit, Airscoop, and brochures.

7.1.17.2.9. A Four-tier priority system will be used based on customer requirements and mission criticality. Priority 1 and 2 will be accompanied by written justification on AF Form 833. The basics of the system are:

7.1.17.2.9.1. Priority 1 (24 hours or less) Examples are: Aircraft mishaps, law enforcement incidents, maintenance unsatisfactory reports, ground accidents, etc.

7.1.17.2.9.2. Priority 2 (2-3 workdays) This priority covers mission essential projects that have a short suspense and cannot be categorized as a priority three or four.

7.1.17.2.9.3. Priority 3 (4-5 workdays) This priority consists of routine over the counter requests.

7.1.17.2.9.4. Priority 4 (6-10 workdays) this priority consists of large routine or updated training material and over the counter requests.

7.1.17.3. Graphics Imaging IAW all applicable directives/technical orders listed in Appendix 7A, the service provider shall:

7.1.17.3.1 Provide graphic support for all approved requests.

7.1.17.3.2. Produce only computer generated graphics products unless otherwise specified.

7.1.17.3.3. Consult with the customer as required in the development and production of product(s).

7.1.17.3.4. Provide sketches or roughs to illustrate concepts of finished products when required.

7.1.17.3.5. Non-duty hour performance shall be required in support of training or emergency support requirements.

7.1.17.3.6. The contractor shall maintain supplies for a customer self help graphics area. Supplies and assistance shall be provided for the production of non-professional slides, charts, name plates, signs, and similar products.

7.1.17.4. Photographic Imaging IAW all applicable directives/technical orders listed in Appendix 7A, the service provider shall:

7.1.17.4.1. Provide photographic services to include digital photography, digital printing, image manipulation, archiving imagery, and computer enhancement of imagery for all official functions.

7.1.17.