DRAFTCustodialPWSforPAFBCMAFS.doc

ii cust00.doc

DRAFT

FY-09 Custodial PWS

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

file_0.wmf

21 CES/CEOE

Peterson Air Force Base and Cheyenne Mountain Air Force Station Colorado

17 March 2008

FY-09 Custodial PWS

TABLE OF CONTENTS

SECTION

TITLE

I

DESCRIPTION OF SERVICES

1.1

OPERATIONAL REQUIREMENTS AND SPECIFIC TASKS

II

SERVICE SUMMARY

2.1

III

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

3.1

PROPERTY

3.2

SERVICES

IV

GENERAL INFORMATION

4.1

CONTRACTOR PERSONNEL

4.2

SECURITY REQUIREMENTS FOR PAFB

4.3

SECURITY REQUIREMENTS FOR CMAFS

4.4

WORK ENVIRONMENT

4.5

QUALITY CONTROL PROGRAM

4.6

HOURS OF OPERATION

4.7

CHANGE REQUIREMENTS

4.8

PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND AUTHORITY

4.9

ENVIRONMENTAL AND HAZARDOUS MATERIALS HANDLING

4.10

PROTECTION OF GOVERNMENT PROPERTY

4.11

CONTRACTOR‑FURNISHED ITEMS AND SERVICES

V

APPENDICES

WORKLOAD ESTIMATES, TASK AND FREQUENCY CHARTS

FACILITIES SQUARE FOOTAGE OVERVIEW

MAPS AND WORK AREA LAYOUTS

MATERIAL STANDARDS

APPLICABLE FORMS & WEBSITES

DEFINITIONS

ACRONYMS

NOTE: No page numbers are listed due to various printing configurations

FY-09 Custodial PWS

SECTION I

DESCRIPTION OF SERVICES

1. Scope of Work. Provide all management, supplies, equipment, transportation, and labor necessary to ensure non-personal custodial services are performed at Peterson Air Force Base (PAFB) and Cheyenne Mountain AFS (CMAFS), Colorado, in a manner that will maintain a satisfactory facility condition, present a clean, neat and professional appearance. See Appendix 1 and Appendix 1A.

1.1 OPERATIONAL REQUIREMENTS AND SPECIFIC TASKS

1.1.1 Schedules. All scheduled work for each building, area, or room will be compatible with Government business or activity. Schedule and perform all cleaning tasks to meet the quality and frequency requirements of this Performance Work Statement (PWS), Service Summary (SS), and Appendix 1 & 1A: Workload Estimates, Task and Frequency Charts.

1.1.1.1 Cleaning Schedules. The contractor will submit a copy of all cleaning schedules (days and time) to the appropriate installation in numerical order by facility to the Quality Assurance Evaluator (QAE) no later than the contract start date and a minimum of five (5) workdays prior to the beginning of the month in which any change(s) will become effective. Provide copies of schedules to each facility manager within 2 weeks after contract start date and provide updates a minimum of five (5) workdays prior to the beginning of the month in which any change(s) will become effective. QAE personnel will utilize cleaning schedules when accomplishing surveillance of contractor performance. The government QAE will provide a Facility Manager’s List when requested. Upon notification by the QAE, the contractor will accomplish any defective or missed task immediately.

1.1.2 CLEANING REQUIREMENTS Upon initial cleaning, remove all residual and accumulated dirt. This includes buildup that may have existed before the contract start date. Floor areas to be cleaned include stairways/stairwells, elevators, computer room floors, landings, entrances, corners, abutments and baseboards. In all instances, move office furniture, chairs, wastebaskets, and other easily movable items to clean underneath and return to their original location. Computers, printers, copiers, typewriters, or other electrical equipment of similar nature, and items on personal desktops or in cubicles, will not be moved during any cleaning operation.

1.1.2.1 SPECIAL CLEANING (IAW Exhibit A & F & K).

1.1.2.1.1 Child Development Centers/Youth Center (PAFB Bldgs 1350/1525/1555). The contractor shall perform cleaning tasks in accordance with Chapter 10, para 10.4. and Chapter 11 para 11.3 of Air Force Instruction (AFI) 34-248, “Child Development Centers” (CDC) and accreditation requirements of the National Association for the Education of Young Children to include periodic cleaning identified on Appendix 1, Task and Frequency Chart. Because of the additional health and cleanliness requirements of the CDC, the contractor shall clean any spills, stains, etc that occur between scheduled cleanings. A rapid response in these instances is particularly important in these facilities. Contractor will sweep and damp mop with germicidal disinfectant the complete floor tile area in all classrooms, and disinfect the tables and chairs where children eat within one hour after breakfast and the noon meal. Clean all surfaces utilized by the children with a germicidal disinfectant to remove all dust, dirt, debris, grease, food, gum, stains, pencil, ink, crayon or other markings. The contractor will perform heavy cleaning after the facilities close at night.

1.1.2.1.2 Fitness Centers (PAFB: Bldg 560/70 and CMAFS: Bldgs 101/111-111D; 1207-1209; 617). The contractor shall perform cleaning tasks in accordance with Chapter 8, Air Force Manuel (AFMAN) 34-137, “Air Force Fitness and Sports Operations”, Chapter 8, Para’s 8.2 through 8.11, to include periodic cleaning identified on Appendix 1& 1A, Task and Frequency Chart. The contractor shall clean any spills, stains, etc. that occur between scheduled cleanings. A rapid response in these instances is particularly important in this facility. At PAFB, the contractor will perform heavy cleaning after the facility closes at night.

1.1.2.1.3 CMAFS Medical Aid Station (Rooms 1205 & 1205A-1205Q). The contractor shall clean IAW Appendix 1A, and maintain a level of asepsis commensurate with the Government’s use of the room. The Contractor shall move all furniture and equipment to allow for cleaning underneath and behind, and shall replace each in its original position upon completion.

1.1.2.1.4 CMAFS Distinguished Visitor (DV) Route, 721 Mission Support Group (MSG) Command Section, Entrance, and Lobbies (CMAFS Bldg 101), 721 Security Forces Squadron (SFS) Entry Control (CMAFS Bldg 100), CMAFS Visitors Center (Bldg 15), Cheyenne Mountain Directorate (CMD) Command Suite. The contractor shall clean IAW Appendix 1A, and provide a rapid response within 15 minutes of notification, by the government, response in instances of particular importance, when notified by the QAE.

1.1.2.2 GENERAL CLEANING (IAW Exhibit B & G), Task will be performed IAW Appendix 1 & 1A, and A`LA CARTE CLEANING (IAW Exhibit C & H), When funds permit, a task order will be issued to provide one or more cleaning tasks listed below.

1.1.2.2.1 Restrooms/Drinking Fountains/Locker rooms/Showers/Saunas.

1.1.2.2.1.1 Clean and Disinfect Restrooms, Drinking Fountains, Locker rooms, Showers, Saunas. Clean and disinfect all surfaces of commodes, urinals, sinks, showers, partitions, stalls, stall doors, lockers, soap and paper towel dispensers, mirrors, metal shelving, plumbing fixtures, entry doors (including handles, kick plates, ventilation grates, metal guards, etc), drinking fountains (including the orifices, drain, and cabinet), wall surfaces up to 8 feet, and benches/seats located in restrooms, locker rooms and showers with a germicidal disinfectant. Clean any electric hand dryers, including accessible interior of air intake and outlets. All surfaces will be disinfected and free of dust, dirt, debris, graffiti, smudges, fingerprints, streaks, spots, stains, scale, scum, incrustations, urine deposits, corrosion, rust, odor, fungus, mold, mildew, soap film, lime deposits, and any foreign substances. Use an odor neutralizer in all restrooms.

1.1.2.2.1.2 Sweep, Wet Mop, and Disinfect Restrooms, Locker Rooms and Shower Floors. Sweep and wet mop all floors in restrooms, locker rooms, and showers including under the floor mats and all floor drain covers with a germicidal disinfectant. Floors will be free of all dust, dirt, debris, litter, hair, soap residue, body oil residue, sweat, streaks, mop strands, or any foreign substance. Flush floor drains and make them odor free.

1.1.2.2.1.3 Gym/Shower Mats. Damp mop all mats using a germicidal disinfectant cleaning agent. Mats will have no evidence of sweat, stains, streaks, grit, dust, dirt or debris.

1.1.2.2.1.4 De-scale Restrooms, Locker rooms and Showers. De-scale the commodes, urinals, and showers so that surfaces of all fixtures are free of uric acids, scum, scale, body oils, mineral deposits, streaks, stains, corrosion, fungus, mold, mildew, soap film, odor and any foreign substance.

1.1.2.2.1.5 Stock Restrooms, Locker rooms, and Showers. Stock restrooms, locker rooms, and showers sufficiently so that supplies do not run out before the next scheduled cleaning, taking into consideration weekends, 24‑hour operations, holidays, and military exercises (Para 1.1.2.2.11, Military Contingencies). Should supplies run out prior to the next service, refill supplies within 30 minutes after notification by the QAE. Supply items as specified in Appendix 4, Material Standards.

1.1.2.2.1.6 Dispensers. Fill liquid or powder soap, body shampoo in showers, paper towels, and toilet paper as required. Refill all soap dispensers and clean nozzles to keep them free‑flowing. When soap dispensers are defective, substitute a bottle of liquid hand soap for each defective dispenser and notify the Facility Manager of the defective dispenser for Government repair or replacement. The Contractor may provide, at no expense to the government, product-sponsored soap and paper towel dispensers where inoperative or no dispensers exist. At PAFB, supply heavy-duty hand cleaner in hangars, automotive, and aircraft maintenance areas. Contractor shall obtain and maintain keys for all dispensers.

1.1.2.2.1.7 Empty and Clean Restroom Waste Receptacles. Remove all trash and debris, including trash on top of lockers. Clean trash receptacles, including sanitary napkin receptacles, with germicidal disinfectant so that the containers are odor‑free and have no dirt, debris, or foreign substances on the inside or outside of the containers. Line all wastebaskets with plastic liners and line sanitary napkin receptacles with either paper or plastic liners. Replace any obviously soiled, malodorous or torn receptacle liners in both the waste receptacles and sanitary napkin receptacles.

1.1.2.2.1.8 Waterless Urinals. Service all waterless urinals IAW manufacturer’s recommendations. The document is available by the QAE.

1.1.2.2.2 Vacuum/Spot Clean Carpets and Carpeted Walk-Off Mats. Vacuum all carpeted floor areas, including carpeted walk‑off mats, so that after vacuuming they are free of all visible dirt, dust, debris, and litter. Remove any spots, stains, gum, etc. immediately when found in accordance with the carpet manufacturer’s guidelines. Notify the Facility Manager or QAE of all tears, burns and raveling of carpeted walk-off mats for repair or replacement.

1.1.2.2.3 Sweep or Dust mop and Damp mop Floors and Rubber Walk-Off Mats. Sweep or dust mop (depending on floor type) and damp mop all floor areas, including rubber walk‑off mats and floor underneath, so that after sweeping/dust mopping and damp mopping they have a clean appearance and are free of streaks, swirl marks, detergent residue, or any evidence of dirt, grit, dust, debris, or mop strands. Notify the Facility Manager or QAE of all torn or damaged rubber walk-off mats for repair or replacement.

1.1.2.2.4 Floor Maintenance. Sweep, dust mop, damp mop, wet mop, dry buff, and spray buff, all hard surface floors to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Clean baseboards, corners, and wall/floor edges. Remove all floor maintenance solutions from baseboards, furniture, trash receptacles, etc.

1.1.2.2.4.1 Wood Floors (PAFB Bldgs 1/560/570/1555 & CMAFS Bldg 617). Maintain wood flooring to ensure they have a uniform, glossy appearance and are free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Clean baseboards, corners, and wall/floor edges.

1.1.2.2.5 Remove Trash/Empty and Clean Public Ashtrays and Urns. Empty all wastebaskets, cigarette receptacles and other trash receptacles inside and outside of facilities that are within 10 feet of entrances and return to their original location for both PAFB and CMAFS. One exception is CMAFS has a total of 10 containers that fall outside of 10 feet area, 7 inside and 3 outside the mountain, these will also require service. A map identifying their location will be provided by the contracting office at the award of the contract. Replace sand in urns as required. Line all wastebaskets or receptacles with plastic liners. Clean and remove soil, dirt, food, streaks, and marks from receptacles. Replace any obviously soiled, malodorous or torn plastic trash receptacle liners. Remove boxes, trashcans, and papers placed near a trash receptacle and marked "TRASH". Break down or flatten cardboard boxes before depositing into recycle dumpsters. There will be no ashes, cigarette butts, dirt, debris, spilled liquids, or foreign substance inside or outside of receptacles or ashtrays. Police and pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. All trash, dirt and debris resulting from work under this contract will be bagged and tied and placed in Government-provided collection containers, ensuring the lids are closed and securely latched.

1.1.2.2.5.1 Recycle Containers (CMAFS). Empty all blue office recycle containers on scheduled days and dispose material in provided recycle bins.

1.1.2.2.5.2 Containers. At CMAFS, empty all 3-in-1 and 4-in-1 recycling center containers on scheduled days and dispose material in provided recycle bins.

1.1.2.2.6 Low Dusting. Remove all dust, lint, litter, and dry soil from horizontal and vertical surfaces to a height of 8 feet including railings, window sills and window coverings. All surfaces will have a clean, uniform appearance, free of streaks, spots, stains and other evidence of removed soil.

1.1.2.2.7 High Dusting. Remove all dust from horizontal and vertical surfaces to include pipes, ledges, railings, window sills, window coverings, light fixtures, air ducts and vents above 8 feet so that after dusting they are free of all visible dust, lint, litter and dry soil.

1.1.2.2.8 General Spot Cleaning/Polishing. Spot cleaning includes, but is not limited, to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc, from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface will have a clean, uniform appearance, free of streaks, spots and other evidence of soil. Polish brass hardware, aluminum bars, cigarette urns and other metal IAW Appendix 1 & 1A, Task and Frequency Chart..

1.1.2.2.9 Clean Entrance and Interior Glass, Doors, and Mirrors. Clean both sides of all exterior entry glass doors, including transoms, sidelights, and atriums. Clean all interior glass doors, partitions, directory boards, exhibits, display cases, mirrors, etc. to a height of 8 feet. Also, wipe clean any adjacent trim, sills, frames, ledges, etc. After cleaning, there will be no traces of lint, dust, film, dirt, smudges, fingerprints, streaks, or other foreign matter.

1.1.2.2.10 Sweep/Police (PAFB Bldg 1, 2, 3, 1470/71, 1840/44). Sweep and police trash, debris and cigarette butts from all entrances, landings, steps, sidewalks, dock areas and around trash compactors and dumpsters within 50 feet of facility.

1.1.2.2.11 Clean Furniture. Vacuum and spot clean furniture so that after cleaning all dust, lint, dirt, debris, stains, gum, and any foreign substance is removed.

1.1.2.2.12 Generals’ Garage (PAFB Bldg 1 & 2) and Vehicle Operation Areas (Bldg 3). Sweep and police Generals’ garage area and vehicle operations area. After sweeping and policing area will be free of litter, dirt and debris.

1.1.2.2.13 Base Auditorium (Bldg 1440A). Perform basic cleaning tasks as identified in Appendix 1. Movies will be played twice a week on Wednesday and Saturday nights between the hours of 6:00pm and 11:00pm. Concession items such as popcorn, candy, and beverages will be consumed in the facility. Services will be required between the hours of 11:00pm Wednesday and 0600am Thursday and also 11:00pm Saturday and 6:00am Sunday. These two services are in addition to the standard services already identified on the daily schedule. It is understood these services will require a more involved cleaning due to the seating layout and concession items.

1.1.2.2.14 Clean Windows.

1.1.2.2.14.1 Clean Interior Window Surfaces. Clean the interior surfaces of exterior window to a height of 10 feet so that after windows have been cleaned, all traces of film, dirt, smudges, water, tape, and other foreign matter will be removed from frames, casings, sills, and glass.

1.1.2.2.14.2. Clean Exterior Window Surfaces. Clean outside window surfaces and dust outside window frames and sills. Coordinate cleaning schedule with Facility Managers, 5 working days before cleaning.

1.1.2.2.15 Clean Carpet. Clean carpets in accordance with the carpet manufacturer preferred instructions, or hot water extraction method, and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) Carpet Cleaning Standard. The cleaning agent will clean, disinfect, and deodorize. A heavy-duty spot remover may be required in heavily soiled areas. Protect damp carpet from furniture/chair legs to prevent rust spots. In areas where water cannot be used (i.e., computer rooms, and Youth Center), use a dry carpet cleaning method. Do not clean newly installed carpet until six months after installation unless specifically requested by the QAE. Remove all cleaning solutions from baseboards, furniture and other similar items. Carpeted areas, including carpeted mats, will be clean, disinfected, and free of all types of airborne soil, dry dirt, water, and petroleum soluble soils, be uniform in appearance and be free of stains and discoloration.

1.1.2.2.16 Strip, Scrub, Seal, and Finish Floors. Strip, scrub, seal and apply floor finish to all hard surfaces (i.e., terrazzo, quarry, and granite), including restroom and locker room floors. Floors must be maintained in accordance with industry standards. Strip, seal and finish, as recommended by the manufacturer, newly installed tile within one week after notification by the QAE to protect the flooring. Remove all sealer and floor finish solutions from baseboards, walls, furniture, trash receptacles, lockers, toilets, and urinals. The entire floor, including corners and abutments, will be clean and free of dirt, debris, scuff marks, heel marks, scum, lime deposits, soap residue, body oil residue, rust, mold, and mildew and have a clean, uniform coat of nonskid floor finish with a uniform, glossy appearance free of omissions, swirls, mop strands, etc. Do not apply any type of sealer or floor finish to showers or saunas.

1.1.2.2.17 SPECIAL EVENT OR EMERGENCY CLEANING. Perform emergency or special event cleaning required in any building, area, or room on PAFB/CMAFS. Contractor will perform the required cleaning by the required completion date/time noted on the work order. Contractor will notify the QAE of completion within 1 workday and sign the written order as complete. Contractor will notify QAE of all requests by building occupants requiring a written order or will have customer contact the QAE for approval before beginning work.

1.1.2.2.17.1 SPECIAL EVENT CLEANING (IAW Exhibit D & I). Perform one‑time cleaning which may be, but is not limited to, VIP visits, Inspector General visits, additional carpet cleaning, floor maintenance, interior window cleaning, and restroom cleaning. The QAE will notify the Contractor as soon as a special event requirement is known, but not less than 24 hours prior to the event. Special event cleaning is possible seven days a week, 7:00 a.m. to 5:00 p.m.

1.1.2.2.17.2 EMERGENCY CLEANING (IAW Exhibit E & J). Perform emergency cleaning; e.g. as a result of minor fire, flood, wind damage, broken water pipes, commode overflow, vandalism, health and safety cleaning, to restore the area to a state of cleanliness. Emergency work will begin within 1 hour after notification, which may be verbal followed by a written order. Emergency cleaning may occur 24 hours a day, 7 days a week.

1.1.2.2.17.2.1 The contractor shall clean blood/infectious material within 30 minutes of request IAW the OSHA Blood Borne Pathogen, 29 Code of Federal Regulations (CFR) 1910. The contractor shall deliver the material to the PAFB Clinic in Bldg 959 and adhere to established protocol for proper disposal. Note: Historically, for blood infectious material only one or two requests per year are considered major in nature.

SECTION II

2.1 The Service Summary (SS) is a list of performance objectives and performance threshold represents the minimum acceptable level of performance. The performance objectives thresholds will be regularly verified by the QAE. Each performance objective represents a significant task as identified by the Government at the time of task order award. Depending on the services awarded on an individual task order, the performance and performance thresholds will be selected to represent only the significant tasks of the task order and do not excuse the Contractor from performance of other responsibilities identified in the task order and the appendices associated with the task order. Additionally, performance objectives may be added or deleted and performance thresholds raised or lowered during the course of any task order. See Appendix 6 for definitions of findings.

Performance Objective PWS Paragraphs Performance Threshold

1. Provide Special Cleaning to Child Development Centers and Youth Center.

Para 1.1.2.1.1 & Task and Frequency Chart.

PAFB - No more than 5 validated customer complaints per month.

CMAFS-N/A

2. Provide Special Cleaning to Fitness Center.

Para 1.1.2.1.2. & Task and Frequency Chart.

PAFB - No more than 5 validated customer complaints per month.

CMAFS – No more than 2 validated customer complaints per month.

3. Provide General, Restroom/Locker room/Shower and Ala Carte Cleaning.

Para 1.1.2.2.1. through Para 1.1.2.2.1.7 & Task and Frequency Chart.

PAFB - No more than 25 validated customer complaints per month.

CMAFS – No more than 2 validated customer complaints per month.

4. Perform Emergency or Special Event Cleaning.

Para 1.1.2.2.16. through Para 1.1.2.2.16.2 PAFB - No validated customer complaints per event.

CMAFS – No more than 1 validated customer complaint per event.

5. Provide Special CMAFS Medical Aid Station Cleaning.

Para 1.1.2.1.3

PAFB – N/A

CMAFS – No more than 2 validated customer complaints per year.

6. Provide Special CMAFS DV Route Cleaning.

Para 1.1.2.1.4

PAFB – N/A

CMAFS – No more than 2 validated customer complaints per year.

SECTION III

GOVERNMENT‑FURNISHED PROPERTY AND SERVICES

3.1 PROPERTY

3.1.1 Facilities. The Government will furnish approximately 600 sq ft in Bldg 615 on PAFB and 240 sq ft in Bldg 12102 at CMAFS for a Contractor administrative office. Contractor will attend Facility Manager training. This area is not guaranteed for the life of the contract and is subject to change depending on Air Force mission or space availability. No alterations to this facility will be made without specific written permission from the Contracting Officer. The Contractor will return the facility to the Government in the same condition received, fair wear and tear and approved modifications excepted. The facility will only be used in performance of the contract. The Government will not be responsible in any way for Contractor’s supplies, equipment or personal belongings damaged by fire, theft, accident, or otherwise, in areas serviced by the contract.

3.1.1.1 Storage Space. The Government will furnish the Contractor with limited storage space for the purpose of storage of a portion, but not necessarily all, equipment and supplies. This will be at the discretion of each Facility Manager. Required additional space will be acquired by the Contractor at their own expense at a location other than on PAFB or CMAFS.

3.1.1.2 Facility Maintenance. The Contractor is responsible for housekeeping of all areas used as authorized office, storage areas, and janitorial closets; fire prevention; security of facility and equipment; and normal user/occupant maintenance. Such areas are subject to inspection at all times. Failure to comply will result in the Contractor losing the use of Government storage/utility space.

3.2 SERVICES

3.2.1 Utilities. The Government will provide gas, electricity, sewage, and water. The Contractor will practice utility conservation.

3.2.2 Telephone Services. Contractor employees will be allowed to use the base telephone service to call the on‑base Contract Manager concerning contract‑related business only. Office phone line will not be provided by the government. Long distance calls are not permitted on any government phone lines.

3.2.3 Refuse/Recycle Collection. The contractor will place trash in the appropriate collection containers located near each facility. Contractor may use any government dumpster located on base or the open-tops located in the Recycle Center.

3.2.4 Insect and Rodent Control. If the need arises for entomology services, the Contractor should call the 21st Civil Engineer Squadron (CES) Service Desk (556-4030) or CMAFS QAE and services will be provided at no expense to the Contractor.

3.2.5 Security Forces and Fire Protection. In cases of an emergency dial 911.

SECTION IV

GENERAL INFORMATION

4.1 CONTRACTOR PERSONNEL

4.1.1 Contract Manager/Alternate. Provide a full-time Contract Manager with experience in the field of Custodial or Facilities Management to be on-site during normal duty hours that will be responsible for the performance of the work. Contract Manager/Alternate will have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. The name of this person, and an Alternate Contract Manager, who will be on-site on both PAFB and CMAFS, will be designated in writing to the Contracting Officer not later than the pre-performance conference and within 1 workday of any change(s).

4.1.1.1 Availability. Contract Manager or Alternate Contract Manager will be available at all times by means of a communication system so the Contractor may respond in person or by phone within 30 minutes during normal duty hours or within one (1) hour after normal duty hours. Contract Manager or Alternate will meet on the installation with Government personnel to discuss or correct problem areas within 1 hour during normal duty hours or two (2) hours if after normal duty hours. Contractor will provide in writing to the QAE and Contracting Officer not later than the contract start date and within 24 hours of any change, the home telephone number, pager or cell phone number of the person(s) on call after normal duty hours and weekends should there be an immediate need for supplies or services.

4.1.1.2 Contractor Employees. Contractor will not employ persons for work on this contract if such employee is identified to the Contractor by the Contracting Officer as a potential threat to the health, safety, security, general well being or operational mission of the installation and its population. The Contractor will not employ any person who is an employee of the United States Government, if the employment of that person creates a conflict of interest. Government employees must provide proof of authorization to work a second job. The Contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. Contractor must ensure that the abrupt absence of these personnel will not affect the Contractor’s ability to perform the daily functions.

4.1.1.2.1 Attire. Contract Manager and Alternate Manager will be dressed in professional attire appropriate for their duties. Contractor personnel will present a neat, clean, professional appearance, conduct themselves professionally at all times, and be easily recognized as a Contractor employee. All custodians and supervisors will wear a standardized clean and maintained, uniform or shirt/blouse with collar and full or half sleeves. Wearing of shorts and/or any military uniforms, or parts thereof, is prohibited. A government-issued identification badge will be worn visibly at all times.

4.2 SECURITY REQUIREMENTS FOR PAFB. The Contractor and all employees will comply with all PAFB security requirements imposed by the Installation commander at all times while on the premises to include not using cell phones while operating a vehicle on Base. Contractor will obtain necessary badge(s) required for access to PAFB.

4.2.1 Contractor Badge Request. Contractor will send a letter to the Contracting Officer and/or sponsoring organization on company stationery including address, telephone number, and contract number listing employees, with their social security number and duty hours, requiring access to PAFB. After approval, letter will be on file with the SFS for 30 days from the date on the contracting officer’s letter, after that it will be discarded. Each contractor employee must obtain the necessary badge within the 30 day period. When a badge is requested for a new employee an updated employee list must be sent to the contracting office and the process starts again.

4.2.2 Obtain Contractor Badge. Contractor employees will apply for individual identification badges at the PAFB SFS Visitor's Control Center, Bldg 1820 upon employment after access letter is on file with the Security Forces. Badges are processed Monday through Friday from 6:00 a.m. to 2:30 p.m. No appointment is necessary. Upon completion or termination of the contract, or termination of a contractor employee, the Contractor will surrender any identification badges to the Contracting Officer the following workday.

4.2.3 Vehicle Requirements. Proper state vehicle registration, proof of insurance, and a valid driver’s license are required to drive on PAFB. All commercial vehicles must enter through the East Gate (Marksheffel Road), the primary search area for all commercial delivery vehicles.

4.2.4 Security Officer. As soon as the contract is awarded, designate in writing to the Contracting Officer, a Security Officer who will be the point of contact for all security matters. The Security Officer will contact the 21st CES Security Manager in Bldg 1324 regarding procedures to initiate personnel security requirements within 5 working days of contract award.

4.2.4.1 Contractor personnel will be briefed by the Security Officer on established security requirements and procedures.

4.2.4.2 Contractor will brief all employees that they will immediately leave any area upon notification by the Contracting Officer, QAE, constituted authority or the Security Forces, when directed, as occasional operational requirements or emergencies dictate.

4.2.5 Restricted/Controlled Areas on PAFB. Headquarters Complex and Bldgs 104, 920, 1840, 1844, and 2025 are restricted or controlled areas and special security procedures are utilized. Contract performance required within these areas will require Contractor compliance with various levels of security and established personnel security entry control procedures. Ensure all Contractor employees requiring access to these facilities obtain required badges/clearances before performing work in these facilities. Enter through designated entry control points by the most direct route to and from the work site. In certain areas, custodial service will be performed during normal duty hours because of the nature of the work in the area.

4.2.5.1 Escorted Entry (Restricted). In facilities, or parts of facilities, where security dictates that access be restricted, Contractor employees performing custodial duties will contact the Facility Manager or the alternate at the Entry Control Point and will be issued a Visitor's Badge at that building by the Entry Controller. Contractor employees will be under direct surveillance at all times of a person from that facility who is cleared to wear a Controlled Area Badge and perform escort duties. Custodians will be required to inquire once and only once at the entry to area for required service; however, tenants may request returning to area at later time the same day. If workload permits, custodian will return to area. If entry is refused, custodian will record date and time of refusal and submit the record to their supervisor. The Visitor's Badge will be returned to the Entry Controller each time the employee completes their duties and leaves the area.

4.2.5.2 Unescorted Entry (Controlled). In facilities, or parts of facilities, where access is controlled, Controlled Area Badges will be issued and are valid only for the actual period of employment or the term of the contract, whichever occurs first. The Contractor employees will display their controlled area badge on their outer garment above waist level, and will, upon request, surrender the badge to any Department of Defense (DOD) member for identification verification. Violations or deviations from established security procedures by Contractor employees may result in the confiscation of controlled area badges and the denial of future entry to these areas.

4.2.5.2.1 Entry Authorization List. On a quarterly basis, or as changes occur, provide an Entry Authorization List (EAL) to the Contracting Officer. The EAL will be kept current at all times and will include the names of each employee, social security number, hours of duty, and their assigned controlled badge number. The EAL will be on company stationary and signed by an officer of the company or the Security Officer. A new list of Contractor personnel will be updated within 5 days after personnel changes.

4.2.5.3 Unescorted Entry Processing Requirements for PAFB. Contractor personnel who will require unescorted entry to controlled areas in performance of work will be a United States citizen and be subject of a favorable National Agency Check (NAC). Those Contractor employees working in Bldg 2, NORTHCOM, will possess sole U.S. citizenship.

4.2.5.3.1 Employee Background Checks. Submit in writing, on company letterhead, through the Contracting Officer, the following information on all Contractor employees requiring a NAC: full name, date and place of birth, social security account number, affirmation of United States citizenship, and any current security investigation data.

4.2.5.3.1.1 All Contractor employees who do not have a current security investigation acceptable to the Security Forces, and who require a NAC for the performance of their duties, will complete an Electronic Personnel Security Questionnaire (EPSQ), SF 85P, Questionnaire for Public Trust Positions, in three copies (original and two photocopies); an AF Form 2583, Request for Personnel Security Action.

4.2.5.3.1.2 The 21 CES Security Manager is the source for the necessary forms and will provide instructions for receiving, accomplishing and processing these forms. Coordinate with all facilities managers, requiring secured/unescorted access, to process all paperwork necessary. After forms have been properly completed, the 21 CES Security Officer will make an appointment for the employee(s) to go to the Security Forces for submittal of paperwork and fingerprinting. Appointments for submittal/fingerprinting will be scheduled within one to two weeks of request. After submittal/fingerprinting, the employee will report to the Entry Control Point for issuance of a temporary non-escort badge.

4.2.5.3.1.3 A minimum of 180 days is required to process contractor employee NAC. Additional time will be required if the NAC is unfavorable and may result in denial of entry to controlled areas. The 21 CES Security Manager will notify the contractor of the results of the NAC(s). After completion of a favorable NAC, each eligible employee will report to the 21 CES Security Manager for processing an Unescorted Entry Authorization Certificate. The 21 CES Security Manager will schedule appointments for badge issue.

4.2.5.3.1.4 The Commander of PAFB reserves the right to deny entry to a restricted or controlled area to any contractor employee whose NAC is unfavorable and the right to terminate the entry of any employee upon disclosure of information which indicates the individual’s continued entry to any area is not in the best interest of national security.

4.2.6 CDC/Youth Centers on PAFB. Any employee(s) hired by the contractor to work in either the CDCs, Buildings 1350 and 1525, or the Youth Center, Building 1555, will be required to have a NAC as a condition of employment in these facilities. Employees will be required to complete an EPSQ as stated in Para 4.2.5.3.1.1. The employee may be permitted to work in these facilities provisionally prior to the completion of their background check when there are no children present (night time) or, if children are present, provided they are in sight of an individual who has a successfully completed background check. Results of the background check will be provided to the QAE. If the employee is not suitable to work in the CDC and Youth Centers, reassign the employee to another facility. The employee has a right to obtain a copy of the background check report and may challenge the accuracy and completeness of the information in the report by contacting the 21 CES Security Manager.

4.2.6.1 Required Training. Contractor personnel employed in the CDC and Youth Center will be required to attend annual training on child abuse prevention. Training will be provided by the CDC training staff. Proof of attendance will be provided to the contracting officer and QAE.

4.2.7 Facility Security. Safeguard all Government property provided for contractor use. Contractor will not leave these buildings or areas unsecured at any time including while the work is being performed. Upon work completion, contractor employees will insure all doors are secured and lights are turned off.

4.2.7.1 Key/Lock Control. Implement methods to ensure all keys and lock combinations issued to the contractor by the Government are not lost, misplaced, or used by unauthorized persons. The contractor will not duplicate any keys issued by the Government. Contractor will immediately report any occurrences of lost keys to the PAFB Facility Manager. If the Facility Manager cannot be reached, the SFS will be notified at 556‑4000. In the event keys must be replaced, the Government will replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, the government will replace all locks and keys for that system and will deduct the cost of replacement from the monthly payment due the contractor.

4.3 SECURITY REQUIREMENTS FOR CMAFS

4.3.1 Access. CMAFS is a Protection Level 1 (PL1), restricted area and special security procedures are utilized to deter espionage, sabotage, or theft of Air Force resources. Access to United States classified defense information by Contractor personnel during performance of this contract is prohibited. However, contract performance will be within a restricted area, which will require Contractor compliance with personnel security entry control procedures established by AFI 31-101 and 31-401.

4.3.2 Security Policies and Procedures. The contractor is required to comply with all policies and procedures established by 721 MSG/CC.

4.3.3 Denied Entry. The Commander, 721st MSG, reserves the right to deny any Contractor employee entry to CMAFS for security reasons, (with concurrence from the Contracting Officer, when feasible). Violations of, or deviation from, established security procedures by Contractor employees may result in confiscation of Air Force Entry Control Cards and denial of future entry to CMAFS restricted areas and denial to CMAFS.

4.3.4 Requirements for Personnel Entry into CMAFS.

4.3.4.1 Entry. Contractor personnel performing custodial work inside the restricted area will require a favorable NAC prior to starting work, and only after 721 SFS/S-5I receives a personnel request for access from the Contractor Security Officer (CSO).

4.3.4.2 CMAFS Visit Request Letter. For every new employee, submit a CMAFS Visit Request Letter annually, or for the term of the contract, on company letterhead through the QAE at least four (4) duty days before the employee is to report for duty. New employees will be escorted until the NAC is finalized. The CSO for the company must sign the request. The following information must be on file with the 721 SFS before entry will be approved:

Current Background Investigation and date of Investigation

UNDER NO CIRCUMSTANCES WILL POTENTIAL VISITORS BE PERMITTED TO HAND CARRY ANY PACKAGES CONTAINING THEIR OWN REQUEST FOR ENTRY.

Information contained in the CMAFS Visit Request Letter is subject to the Privacy Act of 1974 as follows:

AUTHORITY: 5 U.S.C. 4501; 10 U.S.C. 1124; EO 9397

PRINCIPAL PURPOSE: To list the names of personnel authorized to perform various functions under this contract.

ROUTINE USES: To ensure positive identification of personnel authorized to perform the listed functions. The Social Security Number is needed for this identification. Disclosure is voluntary; however, failure to supply any required information may cause denial of entry to CMAFS or delays in processing of the CMAFS Visit Request Letter.

4.3.4.3 Contractor Escorts: The Contractor will provide their own escorts for their company officers and the following conditions apply:

4.3.4.3.1 Individuals performing escort duties must meet all established security requirements for unescorted entry and be in possession of a valid Air Force Entry Control Card.

4.3.4.3.2 The Contractor ensures individuals performing duties as escorts receive security indoctrination and recurring physical security education. The Government security manager will provide this training and the escort badge upon issue and annually thereafter.

4.3.4.3.3 Contractors will report to Building 15, CMAFS to process for visitor’s badges. Before leaving the vicinity of Building 15, vehicles will be inspected by Contractor security and/or security forces.

4.3.4.3.4 An escort will not have more than five (5) personnel assigned to him/her at one time.

4.3.4.3.5 Escorts are responsible for constant surveillance and supervision of personnel assigned to them.

4.3.4.3.6 Contractors are responsible for returning their visitor’s badges to the 721 SFS upon leaving the restricted area.

4.3.4.3.7 Wear the visitor badges in plain view on the front of outer garments between the shoulders and waist.

4.3.5 Issuance and Disposition of Air Force Entry Control Cards for CMAFS. If permanent Air Force Entry Control Cards are issued, employees will present the badge for inventory when requested by the QAE or Security Forces personnel.

4.3.5.1 Air Force Entry Control Card Maintenance. Establish controls, which assure the retrieval of badges issued to employees who strike, quit (with or without notice), die, are barred by an installation commander's written order, or removed for any reason.

4.3.5.2 Air Force Entry Control Card Loss. Lost Air Force Entry Control Cards will be reported immediately to the QAE personnel and the Security Forces administration section. The employee will comply with requests by the QAE personnel for information regarding the circumstances surrounding the loss of the badge.

4.3.6 Requirements for Vehicle Entry into CMAFS. Only vehicles used to conduct official business and those affixed with a CMAFS parking decal (Para 4.3.6.2) and an authorization letter (Para 4.3.6.2.2) from 721 MSG/CC are allowed entry into the restricted area. The Contractor may be permitted to transport all needed personnel, materials, and equipment to the work site. Contractors will load/unload and leave the area. Propane fueled or compressed natural gas vehicles are prohibited within the restricted area. The request must be submitted on company letterhead and signed by an officer of the company. The following required information must appear on vehicle request letters: Contract number, model of vehicle, make of vehicle, vehicle license number & state, vehicle identification number, whether gasoline powered and whether the vehicle will be parked temporarily inside the Cheyenne Mountain Complex (CMC). Submit letter to the QAE personnel for processing at least two (2) weeks before requested entry date. A copy of the vehicle entry authorization letter will be kept in each vehicle listed on the letter. The letter must be shown to the entry controller each time the vehicle enters the CMC.

4.3.6.1 Fire Extinguisher. All vehicles entering the restricted area of CMC must be equipped with a Class ABC fire extinguisher.

4.3.6.2 Decal Issuance. There are two different types of parking permits issued at CMAFS, which are used to permit entry or parking within the restricted area or the tunnel area. Decals are not issued for periods of less than 30 days.

4.3.6.2.1 Parking Permit (decal) "B". This is the only decal utilized for all vehicles entering the restricted area of CMAFS for a period of one year. Permits will not be issued for periods of less than 30 days.

4.3.6.2.2 Written Authorization. Written authorization will be required from 721 MSG/CC, through 721 SFS/S-5 for a period of 30 days or less and a copy must be maintained within the vehicle.

4.3.6.2.3 Vehicles. Vehicles will be maintained to present a neat, clean, and professional appearance. All vehicles will be in operable condition and meet the local, state, and federal safety requirements. The Contracting Officer may inspect the Contractor's vehicles at any time and direct the removal of any objectionable vehicle from the installation. Vehicles found to be unsafe, unable to function as designed, or deemed unacceptable will be removed from the installation.

4.3.6.3 Searches. Contractor vehicles authorized to enter the restricted area and all hand carried items will be subject to search before entering the restricted area. Cameras, tape recorders, private weapons, alcoholic beverages, explosives, ramset equipment, propane-equipped vehicles, mace, and similar items are not allowed in the CMC without approval of the 721 MSG/CC or higher authority. All vehicles are subject to random vehicle searches.

4.3.6.4 Vehicle Identification. Contractor name or logo will be prominently displayed on both vehicle front doors; right and left side, and should be visible for a distance of 50 feet under normal lighting conditions.

4.3.7 Loading Dock Restrictions for CMAFS. The Contractor will have restricted access to the loading dock inside the restricted area. The loading dock is an emergency egress path and a minimum four-foot wide path shall be maintained to the egress ramp. Vehicles waiting to load/unload will not be left running and the overhead rolling door must be closed following use of the loading dock. Use of the loading dock inside the complex will be on a first-come first-served basis; however, use will be limited to 30 minutes. Vehicles left unattended in the loading dock area will have the keys left in the ignition for emergency egress procedures.

4.3.8 Key/Lock Control. Implement methods to ensure all keys and lock combinations issued by the Government are not lost, misplaced, or used by unauthorized persons. DO NOT DUPLICATE any keys issued by the Government. Immediately report any occurrences of lost keys to the QAE personnel. If the QAE personnel cannot be reached, notify Security Forces. In the event keys must be replaced, the Government will replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the Contractor. In the event a master key is lost or duplicated; the Government will replace all locks and keys for that system and will deduct the cost of replacement from the monthly payment due the Contractor.

4.4 WORK ENVIRONMENT. The work on this contract occurs on a military installation. Delays or additional response due to exercises and contingencies are part of the environment and cannot be considered cause for an adjustment in price. Custodial operations are subject to unscheduled interruptions and custodial personnel may be required to immediately leave the designated work area or be denied access due to security operations, exercises, etc. Mission requirements may necessitate suspension or cancellation of custodial operations for that period or may require additional response during regular scheduled servicing. All uncompleted work requirements will be rescheduled at a later date. A schedule of exercises is available annually from the Facility Manager of Bldg 123.

4.4.1 PAFB Disaster Exercises. Approximately 4 times a year, 2-3 hours in duration, portions of Peterson AFB will be closed to all unauthorized personnel, including the Contractor, due to disaster exercises. This will necessitate the Contractor to complete scheduled tasks for these locations upon completion of the exercise but not later than the next scheduled workday.

4.4.1.1 CMAFS Disaster/Evacuation Exercises. Approximately two (2) times a year, one (1) to two (2) hours in duration, portions of CMAFS will be closed to all unauthorized personnel, including the Contractor, due to disaster /evacuation exercises. This will necessitate the Contractor to assemble at a location designated by QAE until released. Contractor will complete scheduled cleaning for these locations upon completion of the exercise but not later than the next scheduled workday.

4.4.