Exhibit_H_-_Tyler_Wisconsin_Payment_Processing_Services_Overview.docx.pdf
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- Attached to
- IT - eGovernment Services (Self-Funded Portal)
- Contract number
- 505004-O13-4091551301-01
- Issued by
- Wisconsin
About this file
This document is Exhibit H of a State of Wisconsin eGovernment Services contract (No. 505004-O13-4091551301-01) that outlines Tyler Wisconsin Payment Processing Services. The contract is between the State of Wisconsin and Tyler Technologies, establishing a self-funded portal arrangement for payment processing services across Wisconsin state agencies and entities.
The contract covers Tyler Wisconsin SaaS payment processing solutions including Common Checkout Pages (CCP), Over the Counter (OTC), and Transaction Payment Engine (TPE) services. These services facilitate online payments by accepting transaction data from source applications, creating service codes for tracking and disbursement to specific agencies, securely processing payments, tracking transaction status, enabling refunds, and providing reconciliation reporting. The services include role-based security administration, administrative user capabilities for refunds, flexible payer interactions, and remittance file layouts. The contract incorporates operational procedures for planned and unplanned outages through individual Interagency Agreements and statements of work, and references compliance with specific sections of the master contract including contractor responsibility, security requirements, confidentiality provisions, audit requirements, financial statements, and security audits. No specific pricing terms, contract amounts, or renewal periods are detailed in this exhibit.
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Exhibit H – Tyler Wisconsin Payment Processing Services Overview
State of Wisconsin eGovernment Services (Self-Funded Portal) Contract No. (505004-O13-4091551301-01)
Tyler Wisconsin Payment Processing services are generally defined as use of the Tyler Wisconsin SaaS solutions known as
Common Checkout Pages (CCP), Over the Counter (OTC), and Transaction Payment Engine (TPE). Individually or in combination, they are utilized to facilitate an online payment by offering the following high-level functionality:
Accepting order/transaction data from a “source” application
Creation of services codes/skus to track product types and disbursement rules to a specific agency or entity
Securely sending the transaction data to a payment processor
Securely tracking the status of the transaction
Providing the ability to perform refunds (directly or via the source application)
Providing reports for reconciliation purposes
To facilitate online payments, additional detail regarding CCP, OTC, and TPE is being provided for the following functions:
Security Administrator Interactions: Role-based security to ensure security of sensitive is limited to agency-specific or application-specific services.
o Cross-reference of State of Wisconsin Enterprise Banking RFP #28238-BD Section 6.5.2.1Security
Administrator Interactions o See TPE Roles and Permissions
Administrative User Interactions: Directly refund and return full and partial transactions o Cross-reference of State of Wisconsin Enterprise Banking RFP #28238-BD Section 6.5.2.2 – Administrative
User Interactions o TBD
Payer Interactions: The online payer interactions are flexible based on the use case and implementation of CCP o Cross-reference of State of Wisconsin Enterprise Banking RFP #28238-BD Section 6.5.2.3 – Payer
Interactions o See CCP Views
File Layout: Remittance File Layouts o Cross-reference of State of Wisconsin Enterprise Banking RFP #28238-BD Section 6.5.2.4 – File Layout o See Sample Layouts (TBD)
Operational procedures relative to planned and un-planned outages are contractually outlined in each individual
Interagency Agreement and statement of work to ensure the appropriate communication and response levels are documented.
Cross-reference of State of Wisconsin Enterprise Banking RFP #28238-BD Section 6.5.4 – Unplanned ePayment
Gateway Outages and 6.5.5 – Planned ePayment Maintenance Outages
Additionally, the following State of Wisconsin eGovernment Services master contract # 505004-O13-4091551301-01 terms apply to payment processing services:
Section 19 – Contractor Compliance and Responsibility for Actions
Section 45 – Security of Premises, Equipment, Data and Personnel
Section 47 – Confidential, Proprietary and Personally Identifiable Information
DocuSign Envelope ID: 34C546DD-39AB-4A20-97CE-513CD30C0357DocuSign Envelope ID: F543BDE8-BF67-4723-AD26-48BFD880864A
Exhibit H – Tyler Wisconsin Payment Processing Services Overview
State of Wisconsin eGovernment Services (Self-Funded Portal) Contract No. (505004-O13-4091551301-01)
Section 57 - Audit
Section 59 – Financial Statements
Section 82 – Security Audits
DocuSign Envelope ID: 34C546DD-39AB-4A20-97CE-513CD30C0357DocuSign Envelope ID: F543BDE8-BF67-4723-AD26-48BFD880864A
| 2023-04-26T07:41:14-0700 | |
| Digitally verifiable PDF exported from www.docusign.com |
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