Exhibit_E_-_Tyler_Wisconsin_Rate_Sheet.docx.pdf

Exhibit E - Tyler Wisconsin Rate Sheet State of Wisconsin eGovernment Services (Self-Funded Portal) Contract No. (505004-O13-4091551301-01)

Tyler Wisconsin provides services pursuant to this Contract using one or more of the following funding models and fee structures. For more information, please contact Tyler Wisconsin for an estimate or more information regarding a specific potential eGovernment project.

Table 1: eGovernment Program Funding Models eGovernment Program Funded No charge to the end user or Agency. The project is paid for using capacity built from other revenue generating projects.

Convenience Fee Service The project is developed and launched at no cost to the Agency. This investment is recouped by a small fee paid for by the end user on a per transaction basis.

eGovernment Program Revenue Share Revenue share funds are generated pursuant to specific Statements of Work. These funds are available for eGovernment and other projects that benefit the enterprise; provide jump start project funding; or are used to expedite a State initiative.

Agency Funded Services Paid for directly by an Agency.

Transaction Cost Service Similar to a convenience fee, except transaction fees are paid directly by Agency rather than an end user.

Subscription Volume Service The end user, typically a business, pays based on an annual or monthly billing subscription for high volume services.

Hybrid A combination of two or more funding models.

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1 Tyler Wisconsin Payment Processing Fees are collected when Tyler Wisconsin Payment Processing is used and may be comprised of one or more of the fees listed in Table 2. The fees will vary based on the total amount expected to be processed and the expected volume of payments to process. The payment processing fees may be in addition to fees collected via other funding models agreed to by an agency. Specific fees for NIC Payment Processing will be established for each project via the Statement of Work process under this Contract.

2 Application transactions fees may be collected when Tyler Wisconsin Payment Processing is used (except the Merchant Processing Fee) or when the customer uses a different merchant processor. They may be comprised of one or more of the fees listed in Table 3 and vary based on requirements of the application and the expected volume of transactions. Specific costs for Application Transaction fees will be established for each project via the Statement of Work process under this Contract.

Table 2: Tyler Wisconsin Payment Processing Fees1 May be Comprised of a Combination of the Following:

Payment Transaction up to $2.50

Payment Processing Fees- Credit Cards (Visa, Mastercard, Discover, American Express) up to 3.5%

Payment Processing Fees- Other (such as PayPal, ApplePay) up to 3.5%

Payment Processing Fees- ACH up to $2.50

Payment Processing Fees- In-Person Voucher Payments up to $5.00

Table 3: Tyler Wisconsin Application Transaction Fees2 May be Comprised of a Combination of the Following:

Statutory Fee - the fee required to be collected by the Agency as authorized by statute, rule or other authority which goes to the Agency

Provided by Customer

Merchant Processing Fee – the amount as determined by the State Controller’s Office to be added to the Statutory Fee to reimburse the State Agency for the merchant processing fees that are paid to the State’s merchant processor

See Table 2 if using Tyler Wisconsin

Payments or to be provided by

Customer

Contractor Portal Fee – the fee that may be added to the Initial Payment Amount, which shall be remitted monthly to the Contractor pursuant to this Contract and the applicable SOW.

Set forth in an applicable SOW

State Revenue Sharing Portal Fee – the fee that may be retained by the State pursuant to this Contract and the applicable SOW.

Set forth in an applicable SOW

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Table 4: Tyler Wisconsin Expedited Services/Time & Materials Labor Rates3

Position Title Hourly Rate

General Manager $215

Director of Operations $205

Director of Technology $205

Director of Product/Project Management $195

Director of Development $195

Project Manager $160

Business Analyst $140

Quality Assurance $125

Software Development Team Manager $200

Senior Developer $175

Intermediate Developer $150

Junior Developer $125

Web Designer $125

Database Administrator $175

Systems Administrator $175

3 Expedited Services and Time & Materials Labor Rates in Table 4 are intended to provide agencies with the ability to develop a high-level estimate of a potential project. Contractor will use the labor rates when providing estimates of fixed-fee projects to customer and other agencies upon request under this Contract. Specific fixed-fee project costs will be established for each project via the Statement of Work process under this Contract.

4 Table 5 includes the approved and most common SaaS and other solutions provided to customer and agencies and is subject to change based on updates to service offerings and additional approvals by customer. Please contact Tyler Wisconsin for pricing for additional services that may be available under this Contract.

Table 5: Tyler Wisconsin SaaS and Other Solutions Rates4

Rate Maintenance/Other Terms

AccessGov Annual Platform License

(Enterprise-wide)

$275,000 per year, with possible 3% annual increase

AccessGov Onboarding and Training $0 one-time fee per agency

Agency Content Management System

Website

$0 Free for standard approved template-based services; see Expedited Services/Time & Materials

Labor Rates for custom website services

AppEngine Free Form Library $0

Custom AppEngine form with Payment

Setup

$850 one-time fee per form

Custom AppEngine form without

Payment Setup

$850 one-time fee per form

AppEngine form with Payment

Maintenance

$250 per year

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Table 6: Tyler Wisconsin Expedited Services/Time & Materials Standard Maintenance and Support Services

Standard Maintenance includes:

Hosting in the State’s data center, or as appropriate, hosting in the Contractor’s Private Cloud or the Public Cloud

24/7/365 help desk support for agency users

24/7/365 user help desk support to assist the user with the online services

24/7/365 monitoring of the application availability

Application non-production and production hosting environments

Support of non-production and production environments

Patches, updates and upgrades of all software used for the application environments that is not the responsibility of the customer

Application processing error reconciliation

Updating the application with any changes to federal or state rules or customer policies or minor changes that need to be made to keep the application functional and up-to-date and fit within the definition of standard maintenance

Annual application scanning for accessibility compliance

Updates needed to maintain compliance with applicable accessibility standards (i.e. Section 508 of the Federal Rehabilitation Act)

Annual disaster recovery testing of the application

Modifications to HTML, text, or images as needed

Identification, investigation, and resolution or implementation of proven workarounds of application bugs or defects found in the system

Upkeep of existing reports that do not require substantial rewrites, as requested

Initial and continuous training of users on system functionality and requirements up to 25% with annual increase of up to 3% total of project cost depending on the specific maintenance and support to be provided by Contractor.

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