Attachment J HIV Referral - Acuity Scale.pdf
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- Attached to
- DPH | Ending HIV Epidemic Intensive Case Mgmt
- Solicitation number
- SFGOV-0000011852
- Issued by
- San Francisco County, San Francisco City, California
About this file
This is an Acuity Scale assessment tool developed by the San Francisco Department of Public Health (SFDPH) for use in screening and referring individuals with HIV to appropriate levels of care and case management services. The document provides a standardized evaluation framework for assessing clients across six key domains: medical care and treatment adherence, current health status, chronic illness utilization patterns, physical and cognitive function, medication adherence, and substance use disorders. The scale categorizes clients into four acuity levels (Level 0 through Level 3) that correspond to specific service recommendations, ranging from self-management and panel management for basic needs to intensive mobile medical services and Health at Home programs for those with intensive support requirements. Additionally, the tool assesses case management needs, system navigation capabilities, and health literacy to inform comprehensive service planning and coordination among multiple care providers.
The acuity scale is designed to support the Department of Public Health's intensive case management program for people with HIV experiencing complex behavioral health issues and unstable housing, as outlined in the related RFP issued on August 10, 2026, with a proposal deadline of September 9, 2026, and an estimated contract start date of March 1, 2027. The assessment incorporates clinical indicators such as viral load (VL) counts, CD4 counts, antiretroviral therapy (ART) adherence, opportunistic infections, emergency department utilization, psychiatric emergency services visits, and engagement in mental health and substance use treatment. Each assessment category includes specific clinical thresholds and behavioral markers to guide placement decisions and ensure that individuals receive appropriate intensity of case management services matched to their medical, behavioral, and social support needs.
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Text version
Acuity Scale – HIV Referral
DOT=Direct Observation Therapy ǀ MoCA=Montreal Cognitive Assessment (optional) ǀ ADL=Activities of Daily Living (e.g. bathing, toileting) ǀ IADL=Instrumental ADL (e.g.
laundry, shopping) ǀ PES=Psych Emergency Services ǀ OI=Opportunistic Infection ǀ ART=Anti-Retroviral Treatment ǀ HUMS = High Utilizer of Multiple Systems rev 5-17-17 To request an electronic version of this form, please email Andy.Scheer@sfdph.org Page 1 of 2
Please complete to the best of your ability, based on your experience with the client Ct Name: DOB:
Level 3 - Intensive Need Mobile Medical; HHOME;
Health at Home
Level 2 - Moderate Need Intensive Case Management; HOT
Level 1 - Basic Need Centers of Excellence
Level 0
Self-Management Panel Management
Brief Comments Use referral form for elaborate comments
M e d ic a l
C a re a n d T r e a tm e n t A d h e r e n ce
C a re
E g a g em en t Unable to tolerate 4-walls clinic or has received Denial of Service from >1 clinic
Severe physical illnesses w/o capacity for Tx engagement
Rarely able to tolerate 4-walls clinic w/o an escort and/or redirection
Multiple physical conditions w/ low
Tx engagement
May self-direct to drop-in clinic
Engages in 4-walls clinic w/ intensive appt. reminders
(multiple calls, texts, emails)
Engages w/ clinic to address physical conditions
Engages in clinic w/ standard appt reminders only
(phone, text, email)
Engages independently to address physical conditions
C u rr en t H ea lt h S ta tu s VL>40 and CD4<200
ART: refuses or not taking
OI’s w/i last month
Hospitalized w/i last 30-days
High Risk Pregnancy
VL>40 and/or CD4<350
ART: Refuses, not taking, or needs strong adherence support (eg: DOT)
OI w/i last 6-mo
Hospital w/i last 6-mo
Pregnant
VL>40 or Hx of detectable
VL since ART first initiated
ART: taking, may need adherence support
No Hx of OIs w/i last 6-mo
No acute medical issue w/i last 6- mo
Virally suppressed
ART: taking consistently
No Hx of OIs w/i last 12-mo
No acute medical issues w/i last 12-mo or greater
C h ro ic
Il ln es s
> 2 visits to ED w/i 30-days
Palliative care or Hospice
1-2% high utilizer
> 2 visits to ED w/i 60-days
Not flourishing medically in current level of care
3-5 % high utilizer
1 visit to ED w/i 90-days
Stable medically with support of wrap-around care
Past 1-5 % high utilizer
0 visit to ED w/i 180-days
Empowered for self-care of chronic illness
No Hx of high utilizer
F u n ct io n
P h y si ca l o g n it iv e
Despite accommodations persistent inability to follow through d/t cognitive or physical impairment
Impulse control or decision-making impairing health and multiple life Fx
Dementia
MoCA < 17
Frequent inability to follow through d/t cognitive or physical impairment
Impulse control or decision-making impairing 1 or more life Fx
MoCA 18-22
Occasional inability to follow through d/t cognitive or physical impairment
MoCA 22-26
No Impairment
MoCA >26
R x
A d h er en ce
Misses doses daily
Requires DOT
<30% med adherent
Not taking ART
Misses doses weekly
New to ART or lifesaving regimen
30% to 60% med adherent
Misses doses monthly
Missed treatment or Rx refill w/i last 90 days
60% to 90% med adherent
Rarely misses a dose
H o u si g
H u si n g S ta tu s a n d
H o u si n g R ea d in es s Lives in a place not meant for human habitation (street, car, park, etc.) AND is unable to negotiate for self in that environment
Critical unmet ADL/IADL needs;
major health or safety hazards in current housing
Expected to be released from incarceration, placement, or long term care facility w/i next 3-mo
Faces imminent eviction
Lives in a place not meant for human habitation AND able to negotiate for self in that environment
Requires assistance managing ADLs and/or IADLs
Lives in a shelter, transitional/ temporary housing or is doubled-up
Released from incarceration or long term care facility w/i last 6-mo
Chronic challenges maintaining housing
At risk of eviction
Lives in permanent or stable/safe housing but needs wrap-around assistance to remain housed
May require minor assistance managing ADLs or
IADLs
Couch surfing or hotel hopping
Resides in stable, affordable and appropriate housing with no issues that impact housing retention in the last 365-days
Does not require help managing ADLs or IADLs
Attachment J
Acuity Scale – HIV Referral
DOT=Direct Observation Therapy ǀ MoCA=Montreal Cognitive Assessment (optional) ǀ ADL=Activities of Daily Living (e.g. bathing, toileting) ǀ IADL=Instrumental ADL (e.g.
laundry, shopping) ǀ PES=Psych Emergency Services ǀ OI=Opportunistic Infection ǀ ART=Anti-Retroviral Treatment ǀ HUMS = High Utilizer of Multiple Systems rev 5-17-17 To request an electronic version of this form, please email Andy.Scheer@sfdph.org Page 2 of 2
Please complete to the best of your ability, based on your experience with the client Ct Name: DOB:
Level 3 - Intensive Need Mobile Medical; HHOME;
Health at Home
Level 2 - Moderate Need Intensive Case Management; HOT
Level 1 - Basic Need Centers of Excellence
Level 0
Self-Management Panel Management
Brief Comments Use referral form for elaborate comments
B e h a v io r a l
H e a lt h
M H
C re
E g a g em en t
Unable to tolerate 4-walls clinic
Severe Mental Illness with no provider or tx engagement
Denial of Service at mental health center
Unable to tolerate 4-walls clinic w/o an escort and redirection
MH diagnosis with no current health provider or inconsistent tx engagement
Needs face to face appt reminders or navigation
MH diagnosis w/ consistent treatment engagement
Attends MH appointments w/ standard reminders
No indication of need for
MH care or need for help engaging in Tx cu te P sy ch
I ss u e s Psych hospitalized w/i last 30-days
Imminent danger to self or others or grave disability
Psychosis with high risk of decompensation
Presence of psychosis w/ command auditory hallucinations
Presented to PES or psych hospitalized w/i last 90-days
Reports thoughts of harm to self/others but contracts for safety
Exhibits erratic behavior
Limited insight into negative impact of MH Sx on other areas of functioning
Severe Mental Illness, no psych hospitalizations w/i 6-months
Need for additional mental health support or regular check-in with mental health clinician
No PES contact or psych hospitalizations w/i 1-year or more
No current acute psych issues ro n ic I ll n es s > 2 visits PES in the past 30-days or
1-2% HUMS
MH has severe impact on health care engagement
No insight into negative impact of personality d/o on life functioning
> 2 visits to PES in the past 60-days or 3-5 % HUMS
MH has major impact on health care engagement
Limited insight into negative impact of personality d/o on life functioning
1 visit to PES 90 days or past 1-5 % HUMS prior year
Seeks MH Recovery
Empowered for self-care
Regularly engages in MH care lc o h o l
D ru g U se
Abuse or dependence that has severe impact on health
Not engaged in Sub Use Tx
>2 ED visits for drugs/ETOH w/i 30 days
IVDU with health consequences
Current or recent use that sometimes interferes with health
Loosely engaged in Sub Use Tx
>2 ED visits for drugs/ETOH w/i 6-mo
IVDU and uses clean needles
Current or recent use that does not interfere with health
Engaged in Sub Use Tx and need for additional support
SU d/o in full remission
No current or past issues with substance use
Engaged in recovery with no indication of need for additional support se M g m t.
se
M g m t.
N ee d s Acute support needed w/ financial, legal, nutritional, and/or life skills
No income or benefits
IPV, declines support
Complex coordination between multiple providers and agencies
Substantial support needed w/ financial, legal, nutritional, and/or life skills
Income/benefits are inadequate
IPV, accepts support
Active coordination between multiple care providers
Would benefit from linkage to services to address basic needs
Income/benefits occasionally inadequate
Occasional coordination between providers
No current or recent legal issues
Has steady income;
manages all financial obligations
Rarely needs coordination between providers
N v ig a ti
S y st em S u rf in g a d ea lt h l it er cy
No access to safety net programs which impacts health
Cognitively impaired or severe system trauma
Demonstrates no understanding of illness, treatment, or risk reduction
Inconsistent follow-up and routinely needs assistance to stay engaged in care
Challenges that limit ability to follow-up with appointments
Demonstrates minimal understanding of illness, treatment or risk reduction
Occasionally needs assistance to stay engaged in care
Can make their own appointments
Demonstrates basic understanding of health issues
Consistent and reliable access to and engagement in care
Demonstrates solid understanding of health issues
File details come from the government source that posted it. Updated .