Attachment C - Cost Proposal REVISED 3.31.2026.xlsx
XLSX spreadsheet 28 KB Posted
- Attached to
- Contact Center Services RFP
- Solicitation number
- RFP-14821
- Issued by
- Florida
About this file
This is a Cost Proposal attachment for the Florida Department of Management Services' Contact Center Services RFP (26-83111500-RFP). The solicitation seeks to establish a statewide term contract for comprehensive contact center solutions, with the Department intending to make multiple awards across the state. Responses are due by 10:00 AM Eastern Time on March 17, 2026, with a public proposal opening at 11:00 AM the same day. The contract will have an initial three-year term with potential renewal years. The RFP solicitation encompasses two service categories: Category 1 (Single-Tenant) contact center systems supporting up to 50, 100, or 300 agents with features including skills-based routing, IVR with speech recognition in multiple languages (English, Spanish, and Creole), text-to-speech, call recording with screen capture, one terabyte of call recording storage, workforce management, Computer Telephony Integration, multi-channel capabilities, and virtual hold; and Category 2 (Multi-Tenant) systems with individual pricing for various components such as agents, supervisors, IVR ports, CTI, call recording, storage, and various notification services.
All pricing must be submitted in U.S. dollars to the third decimal place and will be treated as ceiling pricing for the entire contract term, including renewal years. No price increases are permitted during the initial term or renewal periods, and respondents are prohibited from submitting separate pricing for renewal years. The cost proposal template requires respondents to provide one single price per service line item; responses not in this format will not be scored and may render the respondent non-responsive. An Additional Costs tab allows for submission of tiered and bundled pricing options, though these will not be competitively scored. The proposal evaluation allocates 500 points to the Cost Proposal and 660 points to the Technical Proposal for a total of 1,160 points. The evaluation period is anticipated to run from March 31, 2026, through April 14, 2026, with a Notice of Intent to Award scheduled for May 4, 2026.
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Text version
Category 1 - Single Tenant
26-83111500-RFP
REVISED Attachment C - Cost Proposal Contact Center Services - Category 1: Single-Tenant
Instructions:
Provide responses for all yellow-highlighted cells. Each response must be in the form of one (1) price. Responses which are not in the form of one (1) price will not be scored, and the Department may find the Respondent non-responsive for that Service Category.
All prices must be in U.S. dollars. Prices can be provided to the third decimal place.
All submitted prices will be considered ceiling pricing for every year of the Term Contract and all renewal years. Price increases will not be accepted, including during renewal years. Respondents shall not submit additional prices for renewal years.
Respondent's proposed prices must comply with the terms in Section 2.8.2 2.7.2 of the RFP.
Do not alter any cells in this tab of the Cost Proposal. Do not modify formatting in the Cost Proposal.
| System Requirements | System Capacity | Monthly Price |
| Single tenant contact center with: skills based routing, IVR with speech recognition with multiple language support (English, Spanish and Creole), IVR with text to speech, call recording with screen capture, 1 terabyte of storage of call recordings, workforce management, Computer Telephony Integration, Multi-channel (omni-channel) (email, web portal, etc), and virtual hold. | ||
| up to 50 agents | ||
| up to 100 agents | ||
| up to 300 agents | ||
| Call rates for system access | Rates | |
| Per minute pricing for local access | ||
| Per minute pricing for toll-free | ||
| Per minute pricing for domestic long distance |
ITN DMS-17/18-004
SUNCOM Communication Services Second Revised Attachment G - Component Price Sheet Page &P of &N
Category 2 - Multi Tenant
26-83111500-RFP
REVISED Attachment C - Cost Proposal Contact Center Services - Category 2: Multi-Tenant
Instructions:
Provide responses for all yellow-highlighted cells. Each response must be in the form of one (1) price. Responses which are not in the form of one (1) price will not be scored, and the Department may find the Respondent non-responsive for that Service Category.
All prices must be in U.S. dollars. Prices can be provided to the third decimal place.
All submitted prices will be considered ceiling pricing for every year of the Term Contract and all renewal years. Price increases will not be accepted, including during renewal years. Respondents shall not submit additional prices for renewal years.
Respondent's proposed prices must comply with the terms in Section 2.8.2 2.7.2 of the RFP.
Do not alter any cells in this tab of the Cost Proposal. Do not modify formatting in the Cost Proposal.
| Service or Feature Name | Measurement | |
| Unit | Monthly Price | |
| Agent | per agent | |
| Supervisor | per supervisor | |
| Interactive Voice Response Dual-Tone Multi-Frequency | per port | |
| Interactive Voice Response with speech recognition | per port | |
| Interactive Voice Response text to speech | per port | |
| Interactive Voice Response speech recognition with multiple language support | per port | |
| Computer Telephony Integration | per agent | |
| Skills based routing | per agent | |
| Multi-channel (omni-channel) Access | per agent | |
| Virtual Hold | per port | |
| Workforce Management | per agent | |
| Desktop Agent Client | per client | |
| Mobile Agent Client | per client | |
| Call Recording with Screen Capture | per agent | |
| Storage of Call recordings | per gigabyte | |
| Voice Notifications | per minute | |
| Email Notifications | per email | |
| Short Message Service Notifications | per text | |
| Fax Notifications | per fax | |
| Local Access | per minute | |
| Long Distance - Domestic | per minute | |
| Toll Free | per minute | |
| Professional Services | per hour |
ITN DMS-17/18-004
SUNCOM Communication Services Second Revised Attachment G - Component Price Sheet Page &P of &N
Additional Costs
26-83111500-RFP
REVISED Attachment C - Cost Proposal Contact Center Services - Additional Costs
Instructions:
Respondents may provide any and all additional prices utilized for providing Contact Center Services. Tiered and bundled pricing for components listed in the other tabs of this Cost Proposal may be included. Pricing for this tab will not be competitively scored. Only services and features which correspond to Service Categories to which the Respondent is awarded under this RFP will be valid offerings under the resultant State Term Contract.
All prices must be in U.S. dollars. Prices can be provided to the third decimal place.
All submitted prices will be considered ceiling pricing for every year of the Term Contract and all renewal years. Price increases will not be accepted, including during renewal years. Respondents shall not submit additional prices for renewal years.
Respondent's proposed prices must comply with the terms in Section 2.7.2 of the RFP.
Do not modify formatting in the Cost Proposal.
Service or Feature Name Service Category(ies) Measurement Unit Price
File details come from the government source that posted it. Updated .