attachment-9-rfp-2027-dpqi-01-eqro-q-a.pdf
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- Solicitation number
- RFP-2027-DPQI-01-EQRO
- Issued by
- New Hampshire
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Official Q&A Summary
This document contains official responses to vendor questions submitted for the New Hampshire Department of Health and Human Services, Division of Program Quality and Integrity's Request for Proposals (RFP-2027-DPQI-01-EQRO) for External Quality Review Organization services. The Q&A clarifies key submission requirements, including that vendors should describe both their development processes and experience writing EQR Technical Reports; the implementation plan with timelines and milestones should cover only the first year of the contract; and Appendix G in Question 12.a should reference Appendix G rather than Appendix F per Addendum #1. Vendors may submit technical response documents (Appendices C, D, E, and H) and resumes as a single PDF rather than separate Word and Excel files, may include a proposal cover page and table of contents, and may attach organizational charts, resumes, report examples, and implementation plans as appendices without specific page limits. The anticipated contract effective date is July 1, 2026, contingent on Governor and Executive Council approval and continued funding appropriation.
The Q&A provides substantive guidance on scope of services implementation, including historical context and expectations for deliverables. For sampling requirements across MCO providers, dental providers, and member/provider surveys, vendors must develop statistically sound methodologies following the CMS Access Rule, with historical samples ranging from 57 dental provider locations to approximately 1,200 MCO service locations and 225 dental providers for provider satisfaction surveys. Member focus groups typically involve 28-31 interviews conducted until no new themes emerge. Deliverables historically have been provided in Microsoft Word format for distribution and archival purposes, with the first draft of the EQR Technical Report not expected until December 1, 2027, for calendar year 2027. Provider satisfaction surveys and revealed caller studies should be conducted in English only, while member focus groups are conducted in English with potential language line support. Pricing for bi-weekly written status reports for the dental organization should be included within Line Item Section 3.11 of Appendix G rather than as a separate line item.
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New Hampshire Department of Health and Human Services External Quality Review Organization
RFP-2027-DPQI-01-EQRO
Official Q&A
OFFICIAL RESPONSES TO VENDOR QUESTIONS
RFA-2027-DPQI-01-EQRO
No.
Section Reference & Question
Answer
1.
RFP Section 2.2.
Mandatory Questions Q10
Should Vendors only describe their experience writing EQR Technical Reports and should not describe their processes to develop EQR Technical Reports (i.e., Sections
4.1 and 5.1)?
Vendors should include their development process and their experience writing EQR Technical Reports, as the EQRO would have a development process before a technical report can be written.
2.
RFP Section 2.2.
Mandatory Questions Q12
Should Vendors include the Implementation Plan with timelines, milestones, and deliverables only for the first year of the contract?
Yes.
3.
RFP Section 2.2.
Mandatory Question 12
Should the Appendix in Question 12.a. reference Appendix G rather than Appendix F?
Yes. See Addendum #1.
4.
RFP Section 6.1.
Solicitation Response Requirements
Please see Appendix D, Transmittal Letter and Vendor Information, Section 4. Executive Summary.
No.
How should Vendors address requirements from Appendix A that are not specifically included in the Appendix E questions (i.e., Appendix A Sections 2.11, 2.12, 2.15, 4, etc.)?
5.
RFP Section 6.2.
Solicitation Response Requirements
Section 6.2 requires Vendors to submit a separate electronic document for the Technical Response.
Can Vendors submit one PDF document that includes the required technical response documents listed in Section 6.3 (i.e., Appendix C, Appendix D, Appendix E, Appendix H, and Resumes)?
6.
RFP Section 6.3.
Solicitation Response Requirements
Can Vendors convert the required technical response content files (i.e., Appendix C, Appendix D, Appendix E, and Appendix H) from Word and Excel formats to a PDF format?
No.
7.
RFP Section 6.3.
Solicitation Response Requirements
Section 6.3 requires RFP Appendices and Resumes to be in the order described in the section.
Can Vendors include a Proposal Cover Page at the beginning of its proposal?
8.
RFP Section 6.3.
Solicitation Response Requirements
Section 6.3 requires RFP Appendices and Resumes to be in the order described in the section.
Can Vendors include a Table of Contents for its proposal following the Cover Page?
9.
RFP Section 7.15.
Does the Department have an estimated date when the contract will be awarded?
The anticipated contract effective date is July 1, 2026, which is contingent on approval by the Governor and Executive Council and continued appropriation of funding for the contract.
10.
Appendix A – Scope of Services, Sections 2.4.3., 2.4.4.
Is this related to Protocol 8:
Implementation of Additional
See 2.4.2 which references Protocol 1.
No.
performance Improvement Projects or is this referring to Protocol 1 and the EQRO would be validating 2 rapid-cycle PIPs?
11.
Appendix A – Scope of Services, Section 2.6.5.4.
What is the expectation and format regarding weekly, monthly, and quarterly reporting containing MCO specific findings and aggregate MCO results concerning the validity of this encounter data.?
The deliverables will be negotiated between the Department and the selected Vendor. Historically, the deliverables have been in a Microsoft Word format that can be used for distribution and that can be archived for auditing and compliance purposes.
12.
Appendix A – Scope of Services Section 2.7.1.
What is the total number of MCO providers the Department will want included in the sample?
The selected Vendor is required to follow the CMS Access Rule and need to develop a sampling approach that follows a statistically sound methodology. Historically, the sample size is approximately 1200 service locations.
13.
Appendix A – Scope of Services Section 2.8.2.2.
Does the Department anticipate the MCO provider satisfaction survey instrument will not exceed four pages?
The most recent survey was 4.5 pages of questions including space for additional narrative for a total of 21 questions.
14.
Appendix A – Scope of Services Section 2.8.2.3.
What is the total number of MCO
Approximately 13 provider specialty types were evaluated in the most recently conducted revealed caller study for approximately 1,200 specialty service locations.
No.
15.
Appendix A – Scope of Services Section 2.8.3
What is the total number of MCO
It is similar to the approach required in the CMS Access Rule, but is a revealed caller study. The vendor will need to develop a sampling approach that follows a statistically sound methodology.
SFY26 involved slightly approximately 1,200 service locations.
16.
Appendix A – Scope of Services Section 2.8.3.
What modes should be used for survey administration (e.g., two mailed questionnaires with cover letters and a web-based survey)?
The Department will work with the selected Vendor on the approved survey type. Recent provider satisfaction surveys have been conducted offering mail and electronic options to complete the survey.
Recent revealed/secret shopper studies can be found here:
https://medicaidquality.nh.gov/medicaid-secret-shopperrevealed-caller-surveys-0
Recent focus group studies can be found here:
https://medicaidquality.nh.gov/member-focus-studies
17.
Services Section 2.8.3.
In addition to English, in which language(s) should the survey be administered?
Provider satisfaction and revealed caller is English only. Focus group is English only with the exception of one previous study that explored member communication needs and the vendor was able to utilize the DHHS language line.
18.
Appendix A – Scope of Services, Section 2.9.5.
Is the biennial quality roundtable only applicable to MCOs?
Yes.
https://medicaidquality.nh.gov/medicaid-secret-shopperrevealed-caller-surveys-0 https://medicaidquality.nh.gov/medicaid-secret-shopperrevealed-caller-surveys-0
No.
19.
Appendix A – Scope of Services Section 3.7.1.
What is the total number of dental providers the Department would like included in the sample?
The selected Vendor will need to follow the CMS Access Rule.
The selected Vendor will need to develop a sampling approach that follows a statistically sound methodology. There were 57 dental provider locations surveyed in the most recently completed survey.
20.
Appendix A – Scope of Services Section 3.8.2.2.
Does the Department anticipate the dental provider satisfaction survey instrument will not exceed four pages?
Yes, based on past surveys it has not exceeded 4 pages.
21.
Appendix A – Scope of Services Section 3.8.3.
How many dental providers should be included in the sample?
Focus group surveys are member-focused and surveys are completed until no new themes emerge, which is typically about 28-31 interviews.
Dental provider surveys have historically been all dental providers, recent totals are 225.
22.
Appendix A – Scope of Services Section 3.8.3.
Which modes should be used for survey administration (e.g., two mailed questionnaires with cover letters and two email reminders)?
The Department will work with the selected Vendor on the approved survey type. Recent provider satisfaction surveys have been conducted offering mail and electronic options to complete the survey.
Recent revealed/secret shopper studies can be found here:
https://medicaidquality.nh.gov/medicaid-secret-shopperrevealed-caller-surveys-0
Recent focus group studies can be found here:
No.
23.
Services Section 3.8.3.
In addition to English, in which language(s) should the survey be administered?
Limited to English.
24.
Appendix A – Scope of Services, Sections 6.1. and 6.2.
When is the 1st draft of the EQR Technical report deliverable due?
The first draft of the EQR Technical report deliverable is not expected until 12/1/2027 for CY 2027.
25.
Appendix E – Technical Response to Mandatory Questions - Instructions
Appendix E includes the instruction to submit attachments in the order they are requested below.
Can Vendors include all the requested attachments from Appendix E at the end of its proposal following its response to Section 6.3.6 Resumes as an Attachment to Appendix E?
Yes.
26.
Appendix E – Technical Response to Mandatory Questions – Instructions
Appendix E includes the instruction to submit attachments in the order they are requested below.
No.
Can Vendors include the Implementation Plan, with timelines and milestones, at the end of its proposal following its response to Section 6.3.6 Resumes as an Attachment to Appendix E?
27.
Appendix E – Technical Response to Mandatory Questions – Instructions
Appendix E includes the instruction to submit attachments in the order they are requested below.
Can Vendors include additional attachments not specifically requested to Appendix E (e.g., Organization’s Experience Matrix, Organization’s Staffing Matrix) at the end of its proposal following its response to Section 6.3.6 Resumes as an Attachment to Appendix E?
Yes.
28.
Appendix E – 1.b
Can report examples be attached as an appendix? Is there a page limit requirement to the report examples?
Yes, report examples may be attached as an appendix. There is no page limit.
29.
Appendix E – 13.a – b
Can Organizational Charts and Resumes/CVs be attached as an appendix, or should they be placed
Yes, organizational charts and resumes/CVs may be attached as an appendix.
No.
within Question 13’s Response Table?
30.
Appendix G – Deliverables Cost Sheet
Appendix G (SFY 2027–2029 tabs) does not include a pricing line for Appendix A, Section 3.12 (bi-weekly written status reports for the
DO).
Should Vendors:
(a) include pricing for DO bi-weekly written status reports within an existing line item?
Pricing can be included within Appendix G, Line Item Section 3.11.
Host bi-weekly DO Conference calls.
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