Attachment 6 PERFORMANCE ASSESMENT PLAN (PAP).pdf

ATTACHMENT 6:

PERFORMANCE ASSESMENT PLAN (PAP)

MILITARY SEALIFT COMMAND

PERFORMANCE ASSESMENT PLAN (PAP)

MSC Underway Replenishment Training Center

1.0 INTRODUCTION

This Performance Assessment Plan (PAP) has been developed to comply with the Federal Acquisition Regulation (FAR) Subpart 37.6

– Performance Based Contracting.

This PAP is designed to define the performance management approach, define roles and responsibilities, define methodologies used to monitor and evaluate Contractor’s performance and define the performance standards from which the Contractor will be measured.

2.0 IDENTIFICATION OF WORK TO BE PERFORMED:

The Contractor shall provide Total Force Management with non-personnel services to operate its MSC Underway Replenishment

(UNREP) Training Center (MUTC at Joint Expeditionary Base Little Creek (JEBLC)/Naval Station Norfolk and Training Center

Hampton Roads (TCHR) located at Joint Base Langley-FT Eustis (JBLE) FT Eustis. In support of MUTC and TCHR, the Contractor shall provide: (1) Training (Resident and Non-Resident), (2) Administrative support, (3) Warehouse and supply operations, (4)

Engineering support, (5) Computer and database support, (6) Military, CIVMAR and CONMAR scheduling coordination, (7)

Transition services, ( 8) Shipboard Qualification Trials (SQT) Underway Replenishment Team Support, (9) Curriculum Develop support, (10) IT support, (11) Facilities management support, (12), Contested environment Training, (13) Exportable Bridge Resource

Management Training, and (14) Basic and Advanced Operations training support (Drake, Visual Information and Visual

Communications).

3.0 PERFORMANCE MANAGEMENT APPROACH:

The Contractor’s internal quality control system will set forth the staffing and procedures for self-inspecting the quality, timeliness, customer satisfaction and other performance requirements in the PWS.

The purpose of the (PAP) is to provide guidelines and procedures by which the Contractor’s performance will be evaluated and assessed. The PAP is intended to be a “living” document that will be revised or modified as circumstances warrant, and is therefore provided for information only. The PAP is based on the premise that the Contractor is responsible for quality assurance in the performance of their work, but it is the Government’s responsibility to periodically ensure they are receiving the work that was contracted for.

4.0 ROLES AND RESPONSIBILITIES:

Contracting Officer - A person duly appointed with the authority to enter into contracts and make related determination and findings on behalf of the Government. Contracting Officers are designated via a written warrant which sets forth limitations of authority. The

Contracting Officer is responsible for monitoring contract compliance, performing contract administration and resolving any differences between the observations documented by the Contracting Officer’s Representative (COR) and the Contractor’s performance.

Contracting Officer Representative (COR) –The COR shall be the Contracting Officer’s authorized representative to assist in administering the contract. The COR shall be designated in the resulting contract and/or individual task orders as needed. The limitations of authority are contained in a written letter of designation. The COR is the primary technically oriented representative assigned to monitor contract performance. The COR is responsible for providing technical direction to the Contractor and shall perform the final inspection and acceptance of all deliverables under the contract. The COR shall also have the responsibility of performing periodic sampling and documenting customer feedback.

Alternate Contracting Officer’s Representative (ACOR) - An individual designated in writing by the PCO to act as their authorized representative to assist in administering the contract. The ACOR shall be designated in the resulting contract. The limitations of authority are contained in a written letter of designation. The ACOR is the secondary technically oriented representative assigned to monitor contract performance. The ACOR’s responsibilities may mirror those of the COR in the COR’s absence.

Subject Matter Expert – An individual designated in writing by the COR authorized to monitor and review Contractor compliance with individual task order requirements. The limitations of authority are contained in a written letter of designation. The SME is also assigned to monitor contract performance and provide feedback and input to the ACOR/COR.

5.0 METHODOLOGIES TO MONITOR PERFORMANCE:

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques shall be used by the

Government to evaluate Contractor performance. The primary methods of surveillance are 1) Evaluation of Quality and Timeliness of

Deliverables by the COR and/or the Contracting Officer, and 2) Customer Input / Feedback. Customer feedback may be obtained either from the results of the formal customer satisfaction surveys (included in this PAP) or from random customer complaints.

Customer complaints, to be considered valid, must set forth in writing the detailed nature of the complaint, and must be certified by the COR. The complaint shall then be forwarded to the Contracting Officer for review. If the Contracting Officer determines that the complaint is valid, the Contractor shall be formally notified in writing. The Contractor shall have 5 business days to formulate a response detailing the actions taken to remedy the complaint filed.

The Government shall utilize the Contractor Performance Assessment Report System (CPARS) to address contractor performance related to the Quality of Service; Schedule; Business relations, Management of Key Personnel, and other important areas.

6.0 DOCUMENTATION

The COR shall maintain copies of all reports, evaluations, recommendations and any actions related to the Government’s performance of the performance assessment function in the COR file for this contract. All records shall be maintained for the life of this contract.

7.0 ATTACHMENTS

Attachment 1 – Required Performance Metrics

Attachment 2 – Performance Evaluation Survey

PAP ATTACHMENT 1

REQUIRED PERFORMANCE METRICS

Task or

Deliverable

Metric

Type

Performance

Standard*

Performance

Indicator

Surveillance

Method

Incentive (Negative)

Timeliness of

Deliverables

Efficiency Deliverables shall be submitted in accordance with the delivery requirements required by the order.

80% of the reports are submitted on time.

COR Tracking

/ Customer

Complaints

$100.00 for every five (5) calendar day that a Contractor is late in delivering a report or other written deliverable, up to a maximum of

15 calendar days. After 15 calendar days, the deliverable shall be deemed to have not been delivered and the Contractor will be in breach of contract.

Notwithstanding the foregoing, the

Contractor may be terminated for cause if deliverables are not provided by the due date.

Accuracy of

Deliverables

Quality Reports and

Other

Deliverables are

Correct when submitted.

No more than

10 Errors per

Deliverable

COR Review for completion and accuracy

Deliverables received that have more than ten (10) errors will result in rejection of the deliverable as incomplete and returned to the Contractor. MSC shall not inspect the entire deliverable, rather MSC shall identify, if present, the first four errors and return the deliverable to the Contractor. Each time the deliverable is returned, $200.00 for each instance in which a deliverable is determined to be incomplete, up to a maximum of

$2,000.00. Notwithstanding the foregoing, the Contractor may be terminated for cause if deliverables are not provided by the due date.

Operation of

It Equipment

Quality Available in all classrooms for instructors to teach training courses

100%

Operational

COR/Site

Administrator

Tracking /

Customer

Complaints

$200.00 for each instance in which a deliverable is determined to be non-operational.

Staffing Plans Filling contract positions

Fill all positions with qualified personnel

Fill positions within 15 days of personnel departures. $200.00 for every Fifteen (15) calendar day that a Contractor is late in filling the position

*Note: Reports are not counted as late when, on a case by case basis, the COR approves later report submission

PAP ATTACHMENT 2

CONTRACTOR PERFORMANCE EVALUATION SURVEY (TO BE COMPLETED BY COR)

SERVICE (Please include a description of the service being provided in the box below):

SURVEY PERIOD:

Please provide ratings and comments regarding the Contractor’s performance in each area below using the following ratings:

SATISFACTORY UNSATISFACTORY

OVERALL RATING

Please provide an overall rating of the

Contractor’s performance:

a.) Quality of Product or Service:

b.) Timeliness (Deliverables were met in accordance with the contract schedule):

c.) Customer Satisfaction

ADDITIONAL COMMENTS:

Signed: __________________________________

Contracting Officer’s Representative