ATT2_88310322Q00001_06222021_PWS_NGC_09012021_NHL.docx

ATTACHMENT 2

PERFORMANCE WORK STATEMENT (PWS)

JANITORIAL SERVICES FOR THE

HARRY S. TRUMAN

PRESIDENTIAL LIBRARY AND

MUSEUM

1.0 BACKGROUND

1.1 The National Archives and Records Administration (NARA) requires janitorial services at the Harry S. Truman Presidential Library & Museum and grounds located at 500 West U.S. Hwy 24, Independence, Missouri, 64050. The Harry S. Truman Presidential Library & Museum hereby referred to as the Truman Presidential Library & Museum has a high level of visibility to both Government and non-government organizations. It hosts many visitors on an individual and group basis. As a result, high quality janitorial services are essential for the Truman Presidential Library & Museum.

The Truman Presidential Library & Museum is an educational and research center established to:

· Preserve historical materials associated with the life of President Truman; and

· Inform the public through exhibits and programs about the life and career of President Truman and celebrate the American system of politics.

The Truman Presidential Library’s level of cleanliness is of utmost importance towards the protection of historical documents, records and artifacts. It is equally important for the building and grounds to constantly present a professional appearance at all times to the dignitaries that visit and for guests that participate in events and/or that visit the Truman Presidential Library & Museum.

1.1 Building Statistics. Measurements are approximate.

Actual cleanable square feet equals: 105,500 SF Carpet, tile, vinyl breakdown is approximately as follows: 60% Carpet; 30% Tile/Vinyl/Brick; & 10% Bare Concrete.

A floor diagram will be made available upon request.

1.2 Hours. The Truman Library & Museum staff's working hours are between 6:00 AM to 6:00 PM, Sunday through Saturday, excluding Thanksgiving, Christmas and New Years Day holidays. However, the building is occupied 24 hours a day, including weekends and holidays, by security, janitorial, and other personnel. Public access hours for specific locations are as follows:

Museum (Closed Thanksgiving, Christmas, and New Year's Day holidays)

Research Library (Closed Thanksgiving, Christmas, and New Year's Day holidays)

2.0 SCOPE OF WORK

2.1 The Contractor is tasked with all aspects of the effort, including the technical, functional, and management activities at the level needed for this project to provide janitorial service and other related services at the Truman Presidential Library & Museum, including:

Utility services;

Refuse collection and disposal;

Recycling service;

Limited snow and ice treatment and removal;

Insect and pest control; and Additional Services requirements

The Contractor shall provide all management, personnel, equipment, transportation, tools, materials, engineering, supervision, and support necessary to perform the janitorial and other related services, outlined above, at the Truman Presidential Library & Museum and grounds.

The Contractor must document and report all janitorial maintenance services and other related services performed. In the event of an emergency such as flooding, fire or other facility or grounds accident, the Contractor personnel must assist in the clean up as requested by the Contracting Officer's Representative (COR). Specific requirements the Contractor must perform are included in this Performance Work Statement (PWS).

2.2 Janitorial Work Schedules. For the Truman Presidential Library & Museum, the Contractor must prepare an annual work plan that describes all work to be done on a yearly, monthly, weekly and daily basis in accordance with Enclosure 3, Data Requirement Item 0005, Janitorial Work Schedule Plan/Weekly and Periodic Building Cleaning Work Assignment Report. The plan should outline specific areas, and schedules indicating day of week and time of day specific work is to be accomplished. The plan must provide details of how the Contractor will ensure protection of all surfaces during cleaning including protection of adjoining surfaces, protection of surfaces around trim and door handles, doors and frames from scrapes, wall base, etc. The plan must also include a janitorial staff presence to maintain continuous cleanliness of the general public access area (including research areas, exhibit areas, halls, restrooms, etc.) of the building during the extended hours that the public has access to the facilities (see PWS paragraph 1.2, Hours, for hour of operation).

The Contractor must also submit weekly progress reports, Weekly and Periodic Building Cleaning Work Assignment Reports, prepared in contractor format, in accordance with Enclosure 3, Data Requirement Item 0005.

2.2.1 Building Areas Requiring Escorts or Special Arrangement. Cleaning personnel must be escorted at all times while cleaning areas such as Archive Stack areas and all Collections areas. It will be the responsibility of the Contractor to coordinate cleaning in restricted areas with the COR, in advance of planned cleaning times. The Contractor will be responsible for requesting authorization from the COR for all work to be performed in a functional or restricted area that would tend to disrupt the normal business or operation of equipment and systems. The Contractor must notify the COR in writing at least (2) weekdays in advance of such work. Notification must include the locations where work will be performed, the exact work to be performed, the estimated completion time and date along with a list of names of individuals that will be working including the supervisors who will be in charge. The Contractor must reschedule any work that the COR deems necessary to avoid unacceptable disruptions.

2.2.2 Restricted Cleaning Times. All Truman Presidential Library & Museum areas accessed by the general public including, entrances, corridors, etc., must be thoroughly cleaned daily prior to the public access hours specified in paragraph 1.2 Hours, unless a different time is specified below. All Truman Presidential Library areas, including offices, conference rooms, break areas, corridors, museum exhibits, research rooms, restricted areas etc., must be cleaned daily between 8:30 AM and 5:00 PM unless different times are specified below. On occasion, the COR may direct the Contractor to clean certain offices or areas by a particular time to accommodate researchers or other users. Other restricted cleaning times are listed below:

2.2.2.1 Museum, Offices, Kitchens, Restrooms, Entrances, WHDC (White House Decision Center), Gift Shop, Auditoriums, Conference rooms, Security office, Garage bays, Storage areas, Restricted Areas etc. must be cleaned daily between 5:00 AM and 5:00 PM Monday through Sunday unless otherwise stated herein.

2.2.2.2 Research Rooms must be cleaned between 5:00 AM and 8:00 AM, 6 days a week.

2.2.2.3 Presidential Library trash receptacles and recycling bins must be emptied, as needed, starting at 5:00 AM thru 5:00 PM.

2.2.2.4 All floor stripping, waxing and sealing, and annual carpet cleaning must be accomplished between 5:00 AM and 9:00 AM.

88310322Q00001 HST Janitorial Services HS TRUMAN Library

2.2.2.5 Restrooms, Water fountains, Kitchens, etc. must be cleaned daily between 5:00 AM and 5:00 PM.

3.0 DESCRIPTION OF SERVICES/REQUIREMENTS

3.0 PERSONNEL

The Contractor will be responsible for identifying and assigning sufficient personnel as necessary to accomplish timely completion of all the PWS requirements stated herein.

3.1 Employee Screening.

3.1.1 The Contractor must ensure that all their employees working under this project have successfully passed the Contractor’s screening process; are free from: the excessive use of alcohol; use of illegal drugs; violent/anti-social behavior; dishonesty; must not have any active warrants; and meet all Government qualifications and requirements.

3.1.2 Vacant.

3.1.3 Knowledge of facilities and ability to answer questions and interact with the general public and VIPs in an appropriate manner.

3.1.4 Prohibitions. No personnel are permitted to bring radios, knives, contraband, guns, weapons, liquor, drugs etc. on site or wear headsets while on-site. Personnel are not allowed to use library or museum phones for personal use.

3.1.5 The Contractor must in all cases, while on or off of the Truman Presidential Library & Museum property, represent that it is an independent Contractor and that its employees are neither agents, representatives nor employees of NARA.

3.1.6 Résumés. All Contractor personnel, with the exception of the Key Persons positions shall have their résumés submitted by the Contractor to the COR 10 days after purchase order issuance date and/or within 10 days for any newly hired employees. Résumés must include a copy of each employee's current licenses as required in PWS section 3.7.2, Licensing and Certification Requirements. It is the responsibility of the Contractor to keep all certificates of training, licenses, and permits current.

3.1.7 Experience. All Contractor and subcontractor personnel performing services on-site at the Truman Presidential Library & Museum must have (3) years minimum experience within the last (4) years (unless otherwise stated in PWS section 3.6, Other Personnel (non-Key Personnel), in their trade performing work similar to those at the Truman Presidential Library & Museum. Documentation shall be submitted at the time of each application and updated for all employees.

3.2 Clearances, Building Passes, and Access. Due to the uniqueness of the facility, NARA has strict personnel and security regulations with which the Contractor must comply. The Contractor must ensure that all employees, both Contractor and Subcontractor, performing services comply with the special NARA requirements regarding clearances, building passes, and access to Government premises in accordance with NARA’s CONTRACTOR PERSONAL IDENTITY VERIFICATION PROCEDURES clause[footnoteRef:1], and provide documentation in accordance with Enclosure 3, Data Requirement Item 0001, Pre-Employment Screening. The Contractor’s staff must escort Subcontractor, as well as, Contractor personnel who do not have NARA clearances and/or unescorted privileges at all times while on the Truman Library & Museum property. [1:

3.3 Employee Removal from Duty/Replacement. The Contracting Officer or the COR may request that the Contractor immediately remove any employee(s)/subcontractor(s) from the worksite, should it be determined that individuals being assigned to duty are disqualified for either suitability or security reasons, or who are found to be unfit for the performance of duties during their tour of duty (see ATTACHMENT 4, Paragraph 2, STANDARDS OF CONDUCT). Only qualified replacement personnel may be used to cover any absences (i.e., sick or annual leave, jury duty, etc.) for personnel normally responsible for performing services.

3.4 Employee Uniforms. The Contractor must require all employees, except the Project Manager (PM), performing janitorial services to wear distinctive uniform clothing for ready identification, and assure that the employees are in uniform no later than the date specified by the COR, or no later than ten working days from the date an employee(s) begins duty. The uniform must have the employee's and the Contractor's names, easily identifiable, affixed thereon in a permanent or semi permanent manner such as a badge or monogram. Supervisor(s) must be easily recognizable, either by distinctive clothing or by an easily readable badge or monogram. A neat, clean appearance must be maintained. Stained, torn, or worn-out uniforms will not be considered as acceptable uniform clothing. Management, Office and Administrative Support, personnel are not required to wear uniforms. However, all of the Contractor’s employees must wear NARA identification badges. Subcontractors will be appropriately dressed and in a uniform identifying the subcontractor. All Subcontractor personnel must wear a visual Contractor provided identification badge that, as a minimum, includes the company name, the individual’s name, and the individual’s picture. Every employee must be in uniform prior to entrance on duty.

3.5 Key Personnel. The Government has designated certain Contractor personnel (including Subcontractor personnel) performing services for the Truman Presidential Library & Museum as key personnel positions.

3.5.1. The Government has identified the following minimum Key Personnel position(s) for this contract:

· Project Manager - this person shall be on-site daily

3.5.2. Detailed résumés must be submitted to the COR for approval prior to the assignment of individuals to the Project Manager position, in accordance with PWS ATTACHMENT 4, Paragraph 1 KEY PERSONNEL. At a minimum, the résumés must include detailed employment history for the past 10 years, including Company and supervisors’ names and telephone numbers, copies of the credentials and licenses, and other pertinent data (see Enclosure 3, Data Requirement Item 0001, Pre-Employment Screening).

3.5.3 Where reading, understanding, and discussing safety and environmental warnings are an integral part of a Contractor’s employee’s duties, that employee must be able to understand, read, write, and speak English. The speaking skill is not required where a contractor employee is hearing impaired.

3.5.4 Key Personnel: Project Manager (on-site daily Mondays through Fridays).

3.5.4.1 Major Duties. Project management is considered critical to the performance of this contract. Project management will include all indirect labor, supervision, management, tools, supplies, materials, equipment, incidental engineering, and management necessary to provide and manage the janitorial workforce and to provide the administrative support services in accordance with the requirements specified herein. The Contractor shall provide a full-time, on-site Project Manager who shall be available to act for the Contractor to oversee and coordinate the work described in this order. The Government will not accept an individual as Project Manager who cannot act and make decisions entirely on their own, or who is not available to the COR through a paging system, cell phone, radio, etc., at all times.

The Project Manager must be the Contractor’s on-site supervisory manager with total responsibility for acceptable performance of work for all janitorial contract personnel for the Truman Presidential Library and Museum. The Project Manager must be on-site at the Truman Presidential Library & Museum building at least eight hours, each Government workday, and must remain on site during any building emergency. The only exceptions to this on-site requirement will be with the knowledge and approval from the COR, at which time an alternate qualified Contractor employee, designated by the Contractor, in writing, and approved by the COR. This designee must assume all duties and responsibilities of the Project Manager, with full authority to act in the Contractor’s stead. The Project Manager must have the full authority to reassign personnel to alleviate unbalanced workload situations and have the independent authority to take immediate actions to resolve situations requiring immediate attention. The Project Manager must maintain frequent liaison with the COR and Truman Presidential Library & Museum Government facility manager to provide information on the Contractor’s management and programs and ensure all potential issues are quickly identified and resolved. The Project Manager must be assigned to this project on a full-time basis and maintain an office full-time at the Truman Presidential Library & Museum facility. The Project Manager must be on-site for at least eight hours each Government work day. The Project Manager and on-site coordinator(s)/supervisor(s) shall coordinate their work hours so that janitorial personnel are never on-site performing work without the Project Manager or on-site coordinator(s)/supervisor(s) also being on-site.

3.5.4.2 Qualifications. The Project Manager must have at least three (3) years of supervisory and management experience, within the last four years, as a Project Manager of a project of similar size, scope (including janitorial), and complexity as the Truman Presidential Library & Museum facility.

3.5.4.3 Project Manager’s Monthly Report. The Project Manager must provide the COR a monthly consolidated written report (Enclosure 3, Data Requirement Item 0002, Program Status Report). The report shall be submitted in hard copy or by e-mail and must be received by the 5th of every month. The report must consist of a review of the Contractor’s progress to-date focusing on the past month, and the work and level of effort planned for the future focusing on the upcoming eight-week period. The Contractor must advise the COR and the responsible Government facility manager(s) on subjects for the facility such as the operations, schedule, and progress to- date; any scheduled work not performed and a detailed explanation of the non-performance; problem areas encountered; suggestions for improvements; a list of all sub-contractors that were on- site; scheduled periodic cleaning; and all changes in staffing.

3.5.5 Coordinators/Supervisors Personnel (Non-Key Personnel): On-site Supervision Requirements

3.5.5.1 Major Duties. The Contractor must provide fully qualified on-site working coordinators/supervisors experienced in various trades, as necessary, to meet the requirements of this contract. The Contractor must determine and specify coordinators/supervisors. Supervision is critical to the performance of this purchase order. All on-site supervisory personnel must be individuals of unquestionable integrity who display a mature attitude with good judgment. They must provide guidance and support for all work efforts under this contract. On-site working coordinators/supervisors will assume all responsibilities of the Project Manager, in the absence of the Project Manager. For example, if the Project Manager works from 5:00 am to 1 pm and leaves for the day, then the on-site working coordinators/supervisors will remain on duty for the remainder of the day. The same applies to weekends and holidays other than Thanksgiving, Christmas and New Year’s Day. When On-site working coordinators/supervisors are performing duties of the Project Manager they shall not perform regular janitorial duties. The Project Manager and on-site coordinator(s)/supervisor(s) shall coordinate their work hours so that janitorial personnel are never on-site performing work without the Project Manager or on-site coordinator(s)/supervisor(s) also being on-site.

3.5.5.2 Qualifications. The On-site coordinators/supervisors must have at least three years experience, within the last four years, supervising projects/programs in a facility similar in size and complexity of the Truman Presidential Library & Museum facility and hold applicable the license(s) as appropriate.

3.6 Other Personnel (non-Key Personnel). The Contractor must provide all other qualified personnel in the performance of janitorial and related services stated herein at the Truman Presidential Library & Museum. The following list is not exhaustive, and reflects only the minimum positions/personnel needed:

3.6.1 Janitorial Workers. Janitorial workers must meet all training requirements and other qualifications and shall possess at least one (1) year experience within the past (4) years in performing similar janitorial work in a public building, library or museum and requirements stated within this PWS.

3.6.2 Window Cleaning. Personnel in this position are responsible for cleaning the exterior windows of the Truman Presidential Library & Museum. Personnel in this position must possess a minimum of three (3) years of experience, within the last (4) years, in commercial window cleaning. Personnel in this position will have to follow current International Window Cleaning Association (IWCA) safety guidance when cleaning windows that are above six-foot ladder height (e.g. Main Entrance windows).

3.6.3 Carpet / Flooring Specialist(s). The Contractor has full responsibility for the care, protection, and maintenance of all floor types (e.g. all carpet, cork, wood, marble, slate, tile, pavers, tile etc.) within the Truman Presidential Library & Museum. At a minimum, personnel performing carpet cleaning / floor cleaning services will possess three (3) years of current and relevant experience. Current is defined as within the past five (5) years. Relevant is defined as professional carpet/flooring cleaning and maintenance work performed on the same or similar flooring types, as well as, measurements, as those at the Truman Presidential Library & Museum.

In the event of an emergency (e.g. flooding), the Carpet/Flooring Specialist(s) will respond within 30 minutes, and be on-site within two (2) hours. All calls made to and all site visits performed by the Carpet/Flooring Specialist(s) shall be documented and provided to the COR no later than the 10:00 AM the next business day. The Contactor will be liable for any damage caused by the Carpet/Flooring Specialist(s), and responsibility for paying all costs (e.g. purchase, labor, shipment, etc.) associated with correcting or replacing damaged Government property with COR-approved materials.

3.6.4 Pest Controller. Personnel in this position are responsible for exterminating rodents and insects inside and outside the Truman Presidential Library & Museum. At a minimum, personnel in this position will have (3) years of experience, within the last (4) years, and possess a current Missouri Department of Agriculture Certified Commercial Applicator license.

3.7 Training and Licensing and Certification Requirements

3.7.1 Training. The Contractor must use manufacturer's personnel, other certified and/or licensed subcontractor(s), or arrange for manufacturer's specialized training as necessary for any contract requirements that employees are not trained or qualified to perform. All Contractor personnel performing services must have recent and annual OSHA Training. Other required training includes: pathogen training, exposure accident clean up training, cleaning maintenance operation, handling hazardous materials, work safety, hazmat, chemical handling, personal protective equipment, , basic first aid, fire prevention, back care and safety, , floor maintenance and care, public restroom cleaning, basic carpet cleaning, safety for custodians, high speed floor maintenance, interior office training, operation of janitorial equipment, cleaning techniques, and water damage clean up.

3.7.2 Licensing and Certification Requirements

3.7.2.1 Licensing Requirements. All Contractor and Subcontractor personnel performing services on-site must be licensed by the State of Missouri, and/or the local authority for those trades, crafts or professions which require licensing by such jurisdictions if required for work on NARA Federal Government property. The license must be of a grade or other level consistent with the requirement of the work being performed and/or as established by the above jurisdictions. A current copy of all licenses required for each employee performing service under this purchase order must be furnished to the COR.

3.7.2.2 Certification Requirements. Contractor or Subcontractor personnel performing any of the following types of work must have appropriate certification or security clearance as listed prior to purchase order issuance.

3.7.2.2.1 Window Cleaner. No specific certification required, however when working on the Main Entrance windows, all personnel must follow the American National Standard for Window Cleaning Safety guidelines

3.7.2.2.2 Pest Controller. Maintain a Certified Commercial Applicators license in the category of Industrial, Institutional, Structural, and Health Related Pest Control in accordance with Federal, or State of Missouri (as appropriate for facility) law.

3.7.2.2.3 Updated copies of all licenses and certificates shall be provided to the COR throughout the term of the purchase order. All costs of licenses and certifications shall be borne by the Contractor.

3.8 Key Subcontractors. While the positions responsible for performing the following tasks are important to the successful execution of this purchase order, they are not subject to the Key Personnel clause. Therefore, the Contractor will provide the COR written notification, at least 24 hours prior to the effective date of dismissal, resignation, or retirement, for personnel performing these tasks on this purchase order:

· Flooring cleaning and maintenance;

· Upholstery repair and cleaning;

· Restoration of wood surfaces (wood finishes for all wood trim, doors/walls/floors);

· Window washing;

· Window covering cleaning and repair - drapery and window blind cleaning including repairs of all window drapes and blinds including hardware;

· Refuse collection and disposal; and

· Pest control

3.9 Staff Release for Severe Weather and Other Conditions. In the event that Truman Library & Museum staff is released for severe weather, it is the Contractor’s responsibility to direct its employees on whether to leave or not report to the Truman Library & Museum. In the event the Truman Library & Museum has not been closed due to inclement weather, and Contractor personnel fail to arrive or remain on site then a deduction will be taken for missed hours. The Contractor shall direct its personnel to either leave or report to the Truman Library & Museum in the event of a national disaster. A deduction will be taken for all missed work hours if the Truman Library & Museum is open and Contractor personnel fail to report or remain at the facility. Also reference PWS section 9.0, Continuity of Operation and Transition Activities.

4.0 JANITORIAL SERVICES

The Contractor must furnish all management, labor, supervision, tools, materials, equipment, and transportation necessary to provide all janitorial services at the Truman Presidential Library & Museum. All cleaning services must be accomplished to meet the requirements of this PWS ATTACHMENT 2, Enclosure 2, Performance Requirement Summary.

4.1 General Janitorial Services. The Contractor must provide services that conform to all requirements listed herein:

4.1.1 Cleaning services include cleanup of all types of materials such as, but not limited to, blood borne pathogens and organic waste, including human and avian excrement. Knowledge of cautionary requirements in cleaning areas contaminated by bat, pigeon, and other avian pest excrement is required. The Contractor must ensure all employees are trained to perform these services using OSHA standards and applicable regulations and guidelines to ensure all employees are provided necessary equipment and materials, such as protective gloves, masks, etc., to perform all services in a safe manner that is safe to them the worker and to building occupants.

4.1.2 Facilitate conservation of electricity and water. Lights and maintenance lighting must be used only in areas where and when work is actually being performed. Lights and fans must be turned off when not in use. Water faucets or valves must be turned off after the required usage has been accomplished.

4.1.3 Contractor staff shall at no time adjust lighting, mechanical equipment controls for heating, ventilation, and air conditioning systems or any building controls.

4.1.4 Organize and train employees to participate in building emergency drills.

4.1.5 Report fires, hazardous conditions, and unauthorized/suspicious persons seen on the premises to the Security office.

4.1.6 Turn in lost and found articles to the Security office.

4.1.7 In the event of lost documents, the Contractor personnel, if directed by the COR, must at anytime search trash receptacles; recycle containers and dumpster/s to recover lost valuable or sensitive documents.

4.1.8 Set-up and tear-down for events and meetings; both inside and outside the building.

4.1.9 Coordinate in advance with the COR, the removal of all items necessary for cleaning. These items shall be returned to their original location within 24 hours. An exception applies to window treatments and auditorium drapes, which shall be returned and re-hung within four calendar days following removal.

4.1.10 Post all safety and warning signs, as needed. For example, signs advising of wet floors, restroom cleaning, and maintenance, as well as, Do Not Enter signs.

4.2 Specific Janitorial Services. The Contractor is required to perform the following minimum specific janitorial services

4.2.1 Restroom Services. The Contractor shall verify a restroom is clear of occupants and mark the restroom as closed when servicing and inspecting restrooms, this allows men or women to service all restrooms. The Contractor is required to perform the following cleaning services daily in all restrooms, utility closets, laboratories, and shower/locker rooms. In addition, services must be provided on Saturday, Sunday and holidays in the restroom areas that are open to the general public:

4.2.1.1 Clean and disinfect all hard floor areas, fixtures, and surfaces (wash basins, urinals, toilets, shower curtains/stalls/rods/, stall walls and doors, toilets, entry doors, switch plates, kick plates, ventilation grates, metal guards, trash receptacles, etc.);

4.2.1.2 Empty, clean and disinfect sanitary napkin receptacles and insert new bags;

4.2.1.3 Clean all mirrors and adjacent trim;

4.2.1.4 Ensure restroom dispensers are stocked so that supplies do not run out. Where feminine hygiene products are available and dispensed from machines, the Contractor is responsible for the operation, repair, adjustment, and stocking of machines. Replaced machines shall be approved by the COR. Feminine hygiene products shall be available at all times. Products shall be sold at a fair market price with all proceeds the property of the Contractor. All machines currently the property of the Government shall remain the property of the Government;

4.2.1.5 Perform operational checks of all wash basins, urinals, toilets, and shower stalls to ensure fixtures and drains are functioning properly;

4.2.1.6 Check all restrooms at frequent intervals throughout the day to ensure overall cleanliness is maintained. This is in addition to the requirements stated at 4.2.1.1 through 4.2.1.5, due to the high visibility and traffic; and

4.2.1.7 Quarterly clean all wall and floor tile including grout. Grout shall be clean with no discoloring before re-sealing surfaces

4.2.1.8 Provide for mildew treatments as needed

4.2.2 Empty Trash. The Contractor is required to empty all trash containers daily. Receptacle liners/bags must be replaced and trash containers must be returned to their proper location. Receptacles must be cleaned and disinfected, if trash receptacles are soiled due to leaky trash receptacle liner/bag. All wastebasket liners shall easily fit all trash receptacles and conservative in color (e.g. clear, black, white, etc).

4.2.2.1 Daily: Empty, replace liners, and clean as necessary all trash receptacles inside and outside of building;

4.2.2.2 Weekly: Clean and sanitize all trash receptacles in break areas, kitchens, and catering kitchens (on days the catering kitchen is used); and

4.2.2.3 Quarterly: Clean and sanitize all other trash receptacles not discussed at PWS 4.2.3.1 and PWS 4.2.3.2, including trash dumpsters.

4.2.3 Drinking Water Fountains / Ice Machines. The Contractor is required to daily clean, disinfect, and polish all metal surfaces of water fountains and ice machines, including orifices, drains, and exterior.

4.2.4 DOORS

Clean both sides of all interior and exterior doors, including office doors and building entrance doors, so that they are free of dirt, dust, debris, markings, etc. Products containing ammonia (e.g. Brasso, Windex, etc.) shall not be used to clean brass doors.

4.2.4.1 Daily: Clean both sides of all: building entrance doors and surrounding glass; passenger elevator doors; and handrails

4.2.4.2 Weekly

· Clean both sides of all doors, including glass doors (e.g. cafeterias and Research Rooms) —other than the building entrance doors;

· Clean and polish the metal doorknobs on all building entrance, lobby, and corridor doors; exit door crash bars; handrails; kick plates; and railings; and

· Clean both sides of all freight elevator doors

4.2.4.3 At least monthly

· Clean and polish building entrance, lobby, and corridor door thresholds and other metal surfaces;

· Polish lacquered brass surfaces with ammonia-free, Government approved non-abrasive automobile polish (i.e., Simonize or Turtle wax); and

· Treat all wood doors with interior/exterior “Watco” oil or its equivalent

4.2.4.4 At least quarterly: Clean and polish all building secondary corridor door thresholds.

4.2.5 GLASS WALLS AND WINDOWS

The Contractor shall clean all glass walls and windows with an ammonia-free, non-abrasive glass cleaner, so that there are is no dirt or markings (e.g. fingerprints, streaks, etc.). With the 2021 renovation the glass entrances surfaces are increased and Contractors shall give special attention to these these surfaces to ensure the first impression by the public is professional and inviting.

4.2.5.1 The Contractor is advised that professional window cleaners are required for the Museum entrance glass, and that tinted windows require cleaning per manufacturer recommendations.

4.2.5.2 At least daily: Both sides of all entrance doors and adjacent windows. All exterior glass shall be cleaned daily, as needed, and at least monthly. Included are all glass at the Museum, east entrance, east corridor, back corridor, north entrance, and all entrance doors.

4.2.5.3 At least monthly: All office, conference, and classroom windows.

4.2.6 LOW DUSTING

4.2.6.1 All objects and horizontal and vertical surfaces approximately 90 inches of the floor are to be free of dust. This includes, but is not limited to the following:

· Furniture items (e.g. chairs, tables, files, bookcases, wall hangings, etc.);

· Wall surfaces;

· Hand rails;

· Air condition vents;

· Venetian blinds and drapes and other window treatments;

· Baseboards, corners, crevices, moldings, window sills, and ledges;

· Under surfaces (e.g. knee wells, chair rung, table legs, etc.)--except local storage space; and

· Glass in partitions, mirrors, pictures, and bookcases, using an ammonia-free, non-abrasive glass cleaner

4.2.6.2 Polish all wood furniture as needed, and as recommended by manufacturer, or as janitorial practices dictate. Leave no residue from polish or dusting supplies

4.2.7 LOW CLEANING SERVICES

4.2.7.1 Surfaces and objects in the building within approximately 90 inches from the floor, including walls and floors, are required to be free of dirt, dust, trash, debris, stains, markings, spillages, cobwebs, etc. This includes, but is not limited to the following:

· All wood, metal, and marble surfaces (e.g. walls, drawers, doors, appliances) are free of dirt, markings (e.g. fingerprints, smutches, etc.), and have a polished appearance;

· Kitchens and break rooms surfaces and appliances are clean and sanitized;

· Bright metal surfaces (e.g. door handles, door push plates, or kick plates) are clean and have a polished appearance (e.g. free of markings, fingerprints, stains, and residue from cleaning products, etc.). At no time shall there be an overlap of any chemical or product onto the surface of a door, window or building surface;

· Window coverings are to be clean and functioning properly at all times. The Contractor is required to perform functional checks; repair malfunctioning hardware; and replace worn or broken items (e.g. tapes, cords, etc.). Venetian blinds must be professionally cleaned.

4.2.7.2 Perform low-cleaning services at least daily, and as needed

· In all offices, guard stations, research areas, conference rooms, garages, entrances, corridors, lobbies, Museum, WHDC, auditoriums, vending rooms, stairs, etc.;

· Spot clean wall surfaces;

· Included in the low-cleaning of kitchens and break area are: surfaces (e.g. furniture and countertops); appliances (e.g. microwaves, stovetops, ovens, coffeepots, etc.); and washing dishes and cleaning up following events in all break areas and staff kitchens;

· All passenger elevator surfaces, including floor track, are free of dirt, markings (e.g. fingerprints, smutches, etc.), have brightly polished metal interior surfaces;

4.2.7.3 Perform low-cleaning services at least weekly

· All walls

· Wash and disinfect all interior and exterior food preparation surfaces in the employee break room, Truman Kitchen, and East Kitchen areas;

· On Fridays, after 5:00 PM, trash all food and drinks left in all refrigerators;

· The interior of the Security Office

4.2.7.4 Perform low-cleaning services at least monthly

· Thoroughly clean and disinfect refrigerators in all break areas and staff kitchens; and

· Clean walls in dining areas

· Clean all artificial trees and plants with a cleaner designed specifically for artificial trees and plants, at least monthly

4.2.7.5 Perform low-cleaning services at least quarterly or as needed

· Vacuum all furniture. Furniture that is vinyl or that is leather shall be cleaned and treated as recommended by manufacture or per the practice in the cleaning industry

· All janitor closets

4.2.7.6 Perform low-cleaning services at least semi-annually on the wood paneling in the Museum and auditorium areas.

4.2.8 HIGH CLEANING

4.2.8.1 Surfaces and objects in the building approximately 90 inches or more from the floor, including walls and ceilings. This includes, but is not limited to the following:

· Removing dirt, dust, stains, markings, cobwebs, etc.;

· Cleaning and polishing wood, marble, and bright metal surfaces; and

· Cleaning non-bright metal surfaces;

4.2.8.2 At least monthly: All high wall surfaces (e.g. tops of divider walls, bookcases, etc.)

4.2.8.3 At least quarterly: All decorative carved walls

4.2.8.4 At least semi-annually: All wall and ceiling areas, including: exposed duct work, light fixtures, grilles or vents, conduit systems, ceiling support systems, HVAC systems, ceilings and building structures, transoms, clocks, ceiling moldings, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, light diffusers, etc.

4.2.9 HARD FLOORS

The Contractor is required to provide floor maintenance to all accessible hard floors (e.g. cork, brick, terrazzo, marble, ceramic tile, etc.), except those having carpet. Chairs, trash receptacles and other easily moveable items must be moved to maintain the floors underneath. All items moved will be returned to their proper position when floor maintenance operations are complete. Acceptable maintenance techniques for hard floors include: sweeping; dust mopping; damp or wet mopping; spray buffing; stripping; scrubbing; sealing; and waxing. For each hard floor, the Contractor will employ floor maintenance techniques consistent with manufacturers’ instructions or standard commercial (e.g. Cleaning Industry Management Standard) practices, appropriate for each floor type.

Many floor cleaners, strippers, and waxes contain ammonia. The Contractor must ensure that all ornamental surfaces that meet or come in close proximity to the floor are covered in such a way that the protective finish is in no way exposed to the harsh chemicals. All floor maintenance solutions must not cause any disruptions to building operations, staff, or visitors and must be removed from baseboards, furniture, trash receptacles, etc.

4.2.9.1 Definitions.

4.2.9.1.1. Clean - remove dirt, grease, dust, debris, scuffmarks, and germs

4.2.9.1.2. Buff – even, shiny finish

4.2.9.1.3. Strip – remove existing seal/wax in preparation for new application of sealant/wax

4.2.9.1.4. Seal/Wax –clean floors treated with approved with evenly-applied floor wax, that is buffed to an even, shiny finish. Corners and crevices are free of wax buildup.

4.2.9.1.5. Mop -- use of an absorbent material to wash bare floors either using the dry or wet method in preparation for buffing. Wood flooring should not be wet mopped.

4.2.9.2 The hard floor maintenance techniques and frequencies listed below state the minimum level of work required to satisfy performance standards, and are based on NARA’s past experiences. They are not intended to restrict the Contractor in the use of standard industry hard floor maintenance techniques employed or their frequency.

4.2.9.3 Clean and Buff Floors. The Contractor is responsible for cleaning all bare-type floor areas, those without wood or carpet.

4.2.9.3.1 At least daily:

· Clean and sweep all bare floors; and all wood flooring.

4.2.9.3.2 At least weekly:

· Clean and buff all hard and resilient floors;

· Clean stair landings and steps for all staircases; and

· Clean freight elevator floors

4.2.9.3.3 At least bi-weekly: Clean and buff all bare floors in all office areas, class rooms, file rooms, lab rooms, break rooms, processing rooms, and conference rooms.

4.2.9.3.4 At least monthly: Clean all floor areas in Stacks.

4.2.9.3.5 At least quarterly: Clean utility rooms and mechanical areas.

4.2.9.4 Seal or Wax Floors. The Contractor must strip and seal all hard floors, applying sealer or wax to all hard floors in accordance with commercial standards within the first 90 days of order/contract issuance. The Contractor shall not employ dry-stripping methods under any circumstances. All floor shampooing, striping, and re-sealing/re-waxing shall be coordinated with the COR so that all floors are open for use each day.

The Contractor’s preparation activities for applying sealant/wax will include cleaning the surfaces and removing any existing finishes or sealants. Areas that do not require stripping must be scrubbed.

4.2.9.4.1 At least quarterly strip floor and apply[footnoteRef:2] (approved by floor manufacturer & COR) sealer/wax to all non-carpeted areas, including, but not limited to the following: [2: See PWS paragraph 10.8, Material Safety Data Sheets]

· All toilet room floors;

· Main entrances, main corridors and main lobby floors; and

· All elevator floors

4.2.9.4.2 At least semi-annually strip floor and apply[footnoteRef:3] (approved by floor manufacturer & COR) sealer/wax to the following: [3: See PWS paragraph 10.8, Material Safety Data Sheets

· Interior resilient and hard flooring in break areas, staff kitchens and food preparation and serving areas;

· All secondary corridors and lobbies

· Janitor closets

4.2.9.4.3 At least annually, strip floor and apply (approved by floor manufacturer) sealer/wax to all other interior resilient, hard flooring, and wood flooring (except those identified at 4.2.9.4.1 and 4.2.9.4.2), including, but not limited to the following:

· Office areas, class rooms, file rooms, processing rooms, conference rooms, auditoriums, room hallways, entrance areas, lobbies, corridors, research areas, etc.

· All Adoquin stone and Saltillo pavers. Adoquin stones are to be sealed with Sure Klean cc-1024 weather sealer or equivalent and Saltillo pavers are to be sealed with Sure Klean cc-1060 or equivalent.

4.2.10 CARPET FLOORING

All accessible carpets must receive maintenance. Chairs, trash receptacles and easily moveable items must be moved, so that the floors underneath are maintained. All moved items must be returned to their proper position when floor maintenance operations are complete. All tears, burns, and raveling must be brought to the attention of the COR in writing within 72 hours. The Contractor will employ carpet maintenance techniques consistent with manufacturers’ instructions or standard commercial practices, appropriate for each carpet type.

The frequencies listed are the required minimum and are in no way intended to limit the frequency that may be necessary to meet required performance standards. Frequencies greater than the minimum must be applied by the Contractor only to the portion of the carpet needing work to bring the entire carpet up to the required performance standards unless it is necessary to apply these techniques to the entire carpet area to bring it up to standards.

4.2.10.1 Definitions.

a. Carpet/carpeting – includes wall-to-wall carpeting, as well as, room-sized rugs, entrance mats, area rugs, or elevator rugs.

b. Clean – Vacuuming plus applying an industry cleaning method (e.g. shampooing, dry foam extraction, etc.) to an entire area of carpet.

c. Spot-clean – removal of dirt, stains, and other debris from a portion(s) of carpet

d. Maintenance – includes vacuuming, spot-cleaning, and area cleaning (e.g. shampooing, dry foam extraction, etc.) of carpet.

e. Outside grounds – includes: driveways; exterior exhibit windows; signs; surrounding streets; parking lots; sidewalks; fence lines; property boundaries; steps; handicap ramps; courtyard; patios; Eternal Flame; picnic areas; Liberty Bell area; trash receptacles; porticos; and all entrances.

4.2.10.2 The carpet maintenance techniques and frequencies listed below state the minimum level of work required to satisfy performance standards, and are based on NARA’s past experiences. They are not intended to restrict the Contractor in the use of carpet maintenance techniques employed or their frequency

4.2.10.2.1 Clean all carpets within the first 90 days of purchase order issuance.

4.2.10.2.2 Spot-clean carpets daily, so that all carpets are free from stains, excessive build-up, spillages, crusted material, spots, smears, etc.

4.2.10.2.3 The Contractor is responsible for vacuuming all carpets daily, so that they are free from dust balls, dirt and other debris. This includes:

· Mats and all in-laid matting at doorways; and

· Carpet in the Museum, auditoriums, White House Decision Center (WHDC), conference rooms, hallways, administrative office areas, etc.

4.2.10.2.4 The Contractor is responsible for cleaning all carpets, treating high-traffic areas appropriately. Cleaned carpeted areas must have a uniform appearance, be free of stains, dirt, grime, excessive build-up, and discoloration.

4.2.11 EXTERIOR CLEANING

The Contractor is responsible for the clean appearance of the exterior grounds. The minimum tasks the Contractor will perform daily before opening include:

· Removing trash, debris, etc. from the sidewalks;

· Making sure all cigarette receptacles are free of trash and debris (e.g. gum, tar, cigarette butts, paper, etc.). Replacing sand in all cigarette receptacles, as needed;

· Washing spills, animal droppings, etc. from surfaces, as needed; and

· Sweeping entrances, covered walkways, and lobby areas

4.2.11.1 The Contractor is required to maintain the cleanliness of the outside grounds throughout each day.

4.2.11.2 Every morning exterior windows, walkways, porticos, entrances, exterior signs, gravesite monuments, and the granite at the Eternal flame shall be made free of dirt, dust, spills, streaks and smears. The graveside monuments will be free of ice and snow. Never use salt/ice melt/chemicals on monuments.

4.2.11.3 Weekly, or as needed, wash all exterior walks, garage drive, steps, porticos, entrances, exterior signs, exterior windows, and other outside surfaces so that and made free of all dirt, dust, spills, streaks and smears.

4.2.11.4 Floor Mats. The Contractor must provide floor mats at all office and museum entrances for the Truman Presidential Library & Museum. All floor mats will have a new appearance; be free of dirt, tears, and rips; lay flat and never present a tripping hazard; and have a non-slip backing so they remain in place and do not shift around. The floor mats must be exchanged at least weekly so that they are kept clean and odor free. During inclement weather floor mats are required to be replaced when they become so wet or dirty, that they fail to prevent water or dirt from being tracked on the floor surface.

4.2.12 ADDITIONAL CLEANING REQUIREMENTS

4.2.12.1 All entrances shall be maintained for safe passage by all; floors free of debris and wet surfaces.

4.2.12.2. Clean and disinfect all exposed piping fin tube systems, and provide treatments for mildew as needed.

4.2.12.3 Truman Presidential Museum. The Truman Presidential Museum, WHDC, Research room, conference rooms, Collections, Stacks, Audio Visual, building entrances are all considered as high priority cleaning. Therefore before proceeding to other building areas, these areas shall be cleaned and serviced first. The following guidelines shall be adhered to without exception:

4.2.12.3.1 Only soft, clean cloths that are free of chemicals and lint (such as diapers) will be used on exhibit cases. Once a cloth is used to clean an exhibit case, it cannot be used to clean another exhibit case. The accumulation of grit from case to case will damage the exhibit case glass.

4.2.12.3.2 Feather dusters are not permitted for use anywhere.

4.2.12.3.3 Only NOVIS or its equivalent is used for cleaning exhibit Plexiglas.

4.2.12.3.4 Windex or its approved equivalent is to be used to clean the outer windows of the building.

4.2.12.3.5 Only vacuum cleaners with HEPA filters shall be used in the Museum, and all areas of the building.

4.2.12.3.6 At a minimum, the Collections and other restricted areas such as Stacks, Audio Visual and other critical areas shall be cleaned once per week.

4.2.12.3.7 Trash shall be collected daily.

4.2.12.3.8 The Truman Working office and the Oval Office will be cleaned once a month, including vacuuming and dusting. The carpet in these rooms shall be cleaned at least semi-annually.

4.2.12.3.9 The curatorial staff will provide guidance to the Contractor on cleaning Museum exhibit items. Museum exhibit cleaning includes daily cleaning of all glass exhibit cases, full height of exhibit case, and tops, and exhibit panels, walls, even though the full height is beyond 90 inches. The curatorial staff usually handles the artifacts, so that the janitors can clean the exhibit case surfaces. Janitors rarely handle the collections.

4.2.12.4 Kitchens. Each morning replenish supplies including dish detergent, soaps, paper stocks, etc.

4.2.12.5 Projection booths cleaned daily…