Att F - Technical Proposal Laundry.docx

TECHNICAL PROPOSAL

ATTACHMENT F

Instructions: Please supply all requested information in the areas shaded yellow and indicate any attachments that have been included to support your responses.

General Requirements and Definitions

1. Please list any additional terms and definitions used by your company or industry that you would like the State to consider incorporating in the contract. The State will not accept terms and definitions introduced after award during contract finalization and implementation. Please provide definitions only if they are necessary for interpreting your proposed solution. Proprietary, non‑standard, or post‑award terminology will not be accepted.

2. Please describe your documented process for investigating, validating, and resolving claims regarding damaged or lost personal items, including any reimbursement procedures and response timelines.

3. Review the State’s Information Security Framework at https://www.in.gov/iot/iot-vendor-engagement/ and either confirm that your company conforms to the policy or provide explanation to the areas for which your company does not conform. Please be advised that Respondents will be required to sign a Non-Disclosure Agreement (NDA) to access the IOT Information Security Framework.

Service Requirements

4. Please describe how your company will meet the following service requirements:

a. Supply and delivery of clean linen items, including but not limited to sheets (flat and fitted), pillowcases, towels, blankets, gowns, underpads, wash cloths, feeding bibs, and other facility-identified textile products.

b. Deliver and mark personal linens.

c. Pickup and transport of soiled linen from designated collection points.

d. Sorting, counting, and tracking of linen inventory using facility-approved systems.

e. Laundering and finishing of all linen in accordance with current healthcare sanitation standards and infection prevention protocols.

f. Provide details on the sanitation standards followed (e.g., HLAC, Hygienically Clean Healthcare, or equivalent), including water temperature ranges, chemical disinfectant practices, and cycle validation procedures.

g. Repair or replacement of damaged linen as necessary.

h. Folding and sorting of clean linen into carts, separated by item type.

Delivery and Facility Coordination

5. Please describe how your company will meet the delivery and Facility Coordination requirements? Include details regarding delivery vehicle capacity, route planning, communication procedures with IVH staff, and methods for handling schedule disruptions.

Linen Standards and Product Use

6. Describe the specifications your company adheres to for linens and how these products are managed and utilized.

Documentation and Reporting

7. Describe how your company records delivery counts, tracks shortages, documents corrective actions, and maintains logs required by the SOW. Include the formats used and the frequency of reporting.

Cost Savings

8. Please describe how your company’s solutions can deliver cost savings and innovative benefits to the state.

Supplier Responsibilities

9. Please describe how your company will meet the following supplier requirements:

a. Provide trained, professional staff for all aspects of service execution.

b. Ensure seamless onboarding and transition support for new service initiation.

c. Maintain transparency in billing, communication, and issue resolution.

d. Comply with annual on-site inspections/tours of its facility, conducted by designated Hospital personnel (Warehouse/Laundry staff).