Knowledge+Services+Pricing.xlsx
XLSX spreadsheet 56 KB Posted
- Attached to
- Managed Service Provider
- Contract number
- 282
- Issued by
- North Dakota
About this file
This document is an hourly rate schedule and position description exhibit for a state and local contract vehicle awarded to GuideSoft Inc., doing business as Knowledge Services, under Master Agreement #22PSX0086AB. The contract appears to be established for a state or local government jurisdiction, with detailed pricing and qualifications for 80 different information technology and technical professional roles.
The contract provides a comprehensive Not-To-Exceed (NTE) fully burdened hourly rate sheet for positions ranging from .Net Developers ($94.25/hour) to Enterprise Architects ($137.67/hour), with roles covering areas such as software development, cybersecurity, data analysis, cloud computing, network engineering, and project management. Each position includes detailed qualifications and responsibilities, enabling government agencies to staff complex technology projects with pre-vetted professionals. The rate sheet offers flexibility across numerous technical disciplines, with hourly rates reflecting the specialized skills and experience levels required for each role.
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| Computer+Aid+VMS+Training+Guide.pdf | ||
| Contract+Summary.docx | DOCX document | |
| Knowledge+Services+VMS+Requisition+Guide.pdf | ||
| Vendor+Work+Order+Request.docx | DOCX document |
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2. NTE Hourly Rate Sheet Contractor Name: GuideSoft Inc., dba Knowledge Services
| 2. NTE Hourly Rate Sheet | ||
| NTE FULLY BURDENDED HOURLY BASE RATE BY JURISDICTION | ||
| # | POSITION TITLE | |
| ND | ||
| 1 | .Net Developer | $ 94.25 |
| 2 | Application Developer | $ 90.23 |
| 3 | Application Support Analyst | $ 63.29 |
| 4 | Application Systems Analyst / Programmer | $ 91.57 |
| 5 | Architect | $ 131.32 |
| 6 | Artificial Intelligence ("AI") Architect | $ 100.36 |
| 7 | AI Engineer | $ 84.84 |
| 8 | Big Data Architect | $ 119.85 |
| 9 | Big Data Engineer | $ 86.10 |
| 10 | Business Analyst | $ 88.78 |
| 11 | Business Intelligence Analyst/Developer | $ 78.37 |
| 12 | Business Intelligence Architect/Developer | $ 105.81 |
| 13 | Cloud Architect | $ 158.85 |
| 14 | Cloud Engineer | $ 137.67 |
| 15 | COBOL Programmer | $ 105.90 |
| 16 | CRM Architect | $ 142.97 |
| 17 | Cyber Security Analyst | $ 66.43 |
| 18 | Cyber/Information Security Engineer | $ 105.04 |
| 19 | Data Administrator | $ 91.57 |
| 20 | Data Analyst | $ 102.35 |
| 21 | Data Architect | $ 91.57 |
| 22 | Data Center Operation Control | $ 70.03 |
| 23 | Data Center Operations/Administrator | $ 44.44 |
| 24 | Data Scientist | $ 94.27 |
| 25 | Database Administrator | $ 85.78 |
| 26 | Database Analyst | $ 87.53 |
| 27 | Database Architect | $ 105.90 |
| 28 | Desktop Support Technician | $ 57.91 |
| 29 | Developer | $ 98.54 |
| 30 | EDI Specialist | $ 71.37 |
| 31 | Enterprise Architect | $ 137.67 |
| 32 | Help Desk Analyst | $ 50.83 |
| 33 | Information Security Analyst | $ 108.80 |
| 34 | Java Developer | $ 97.43 |
| 35 | Machine Learning Developer | $ 86.19 |
| 36 | Mobile applications developer | $ 88.88 |
| 37 | Mobile Specialist | $ 129.68 |
| 38 | Network Administrator | $ 71.76 |
| 39 | Network Engineer | $ 92.83 |
| 40 | Network Security Administrator | $ 71.76 |
| 41 | Network Security Architect | $ 93.44 |
| 42 | Network Security Engineer | $ 92.83 |
| 43 | Oracle/PeopleSoft DBA | $ 101.67 |
| 44 | PEGA Lead Business Architect | $ 113.29 |
| 45 | PeopleSoft Functional Analyst | $ 156.74 |
| 46 | PeopleSoft Functional SME | $ 186.99 |
| 47 | Product Manager | $ 51.53 |
| 48 | Product Specialist | $ 73.37 |
| 49 | Program Manager | $ 130.05 |
| 50 | Project Manager | $ 122.18 |
| 51 | Quality Assurance Analyst | $ 59.72 |
| 52 | Quality Assurance Engineer | $ 70.03 |
| 53 | Robotic Process Engineer | $ 70.70 |
| 54 | RPA Solution Architect/Developer | $ 74.07 |
| 55 | Salesforce Developer | $ 67.33 |
| 56 | SAP Specialist | $ 56.56 |
| 57 | Scrum Master | $ 87.53 |
| 58 | Security Administrator | $ 71.37 |
| 59 | Security Analyst | $ 91.86 |
| 60 | Security Engineer | $ 82.15 |
| 61 | SharePoint Architect | $ 95.61 |
| 62 | SharePoint Developer | $ 71.37 |
| 63 | Solutions Architect | $ 109.08 |
| 64 | System Administrator | $ 53.87 |
| 65 | System Engineer | $ 90.02 |
| 66 | Technical Writer | $ 92.23 |
| 67 | Tester | $ 55.53 |
| 68 | UI Developer-Designer | $ 86.19 |
| 69 | UX Developer | $ 83.80 |
| 70 | Telecom Administrator | $ 44.44 |
| 71 | Telecom Engineer | $ 77.43 |
| 72 | Telecom Technician | $ 43.09 |
| 73 | Network Technician | $ 98.97 |
| 74 | Mainframe Systems Programer | $ 101.70 |
| 75 | Content Management Administration | $ 49.86 |
| 76 | Application Technical Specialist | N/A |
| 77 | Infrastructure Technical Architect | N/A |
| 78 | Business Subject Matter Expert | N/A |
| 79 | Senior Consultant | N/A |
| 80 | PEGA Developer | N/A |
| 81 | Senior System Engineer | $ 120.00 |
| 82 | Senior Quality Assurance Engineer | $ 102.95 |
| 83 | Senior Systems Administrator | $ 75.00 |
| 84 | Senior Project / Program Manager | $ 155.00 |
| 85 | Quality Assurance Manager | $ 126.45 |
&"-,Bold"&12Master Agreement #: 22PSX0086AB
EXHIBIT B
PRICE SCHEDULE
3. IT Position Descriptions Contractor Name: GuideSoft Inc., dba Knowledge Services
3. IT Position Descriptions
# POSITION TITLE QUALIFICATIONS DUTIES AND RESPONSIBILITIES
| 1 | .Net Developer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.. Experience with standard concepts, practices, and procedures within a particular field related along with development technologies such as ASP.NET, MVC, .NET CORE and supported programming languages (e.g. C#, C++, bootstrap) and scripting languages (e.g. TypeScript, JavaScript). | Designs, develops, and implements web-based applications using .NET framework to support business requirements Performs development of front-end and back-end development of web applications and web API's (webservices). Follows approved life cycle methodologies, creates documentation, and performs application coding and testing. Resolves technical issues through debugging, research, and investigation. |
| 2 | Application Developer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Full-time professional work experience in the development and support of Information Technology applications. Successful completion of an Information Technology Certification program, accredited college and/or graduate training may substitute for the required work experience | Understand client requirements and how they translate in application features. Collaborate with a team of IT professionals to set specifications for new applications. Design creative prototypes according to specifications. Write high quality source code to program complete applications within deadlines. Perform unit and integration testing before launch. Conduct functional and non-functional testing. Troubleshoot and debug applications. Evaluate existing applications to reprogram, update and add new features. Develop technical documents and handbooks to accurately represent application design and code. |
| 3 | Application Support Analyst | Bachelor's or Masster's degree in business administration, information systems, computing studies, IT or any other related fields. Knowledge of programming languages like SQL, Java and .Net Languages. Interpersonal skills. Previous experience as an application support analyst or a similar role. Understand IT management software. Professional certifications through Amazon, Apple, Microsoft, IBM or any other major IT certification. | Monitors the system, checks messages and improves the current processes. Assesses problems, indentifies and assesses techonolgical solutions. Works with cross-functional teams. Provides on-call support, maintaings records and write reports. |
| 4 | Application Systems Analyst / Programmer | Bachelor's or Master's Degree in business administration, information systems, computing studies, IT or any other related fields. Full-time professional work experience in Information Technology. Work experience as an Application Systems Analysis/Programming-Specialist; Application Systems Analysis/Programming-Intermediate; Application Developer-Senior may substitute for all of the required experience. | Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. May be expected to write documentation to describe program development, logic, coding, corrections, installation and operating procedures. May be expected to have a working knowledge of relational databases and client-server concepts. |
| 5 | Architect | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Must have in-depth knowledge of programming languages, including Java and C++; as well as knowledge of computer networking. Proficiency in applying the knowledge to designing IT programs and solving problems. | Provide architectural and big picture oversight for development of new or enhanced software products. Responsible for ensuring quality and consistency of the software architecture across the system and providing day-to-day technical guidance. Define the system, technical, and application architectures for major areas of development, and recommend course of action to maintain cost effectiveness and competitiveness. Research and implement best practices frameworks/capability models that will control costs, provide higher quality, and/or increase predictability of service delivery. Research new technology and development tools to remain abreast of current and emerging technology. |
| 6 | Artificial Intelligence ("AI") Architect | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Knowledge of AI technologies, such as machine learning, natural language processing, and deep learning. Understanding of data science techniques and tools, such as data mining, data visualization, and predictive analytics. Familiarity with cloud platforms, such as AWS and Azure. Knowledge of software development processes and methodologies. Experience with programming languages, such as Python and Java. Expertise in developing neural networks, decision trees, and other AI-driven applications. Experience with developing adaptable AI systems that can scale with changing business needs. Excellent problem-solving and system analysis skills. Strong communication and collaboration skills | Develop AI-driven solutions that improve the customer experience. Design, build and implement AI systems to support operations. Analyze data to identify trends and patterns. Research and implement the latest advancements in AI technologies.Develop machine learning and deep learning algorithms. Use natural language processing (NLP) to extract insights from text data. Create and maintain AI models for predictive analytics. Design and build autonomous systems for decision-making. Develop AI-based applications for different industry domains. Monitor the performance of AI systems and optimize as needed. Collaborate with stakeholders to define project requirements |
| 7 | AI Engineer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience in computer science, data science, applied mathematics, statistics, electrical engineering, or related discipline. Requires AI/ML experience within major programs in industry, academia, or government. Experience with threat detection, malware analysis, reverse engineering, and penetration testing. Fluency in applicable software, systems, and processes, such as SIRI, APIs, JAVA, and C. Experience with algorithm design and natural language processing. Comfortable working with big data, statistics, and frameworks. | Collaborate with other engineers to conduct system integration and tests. Monitor and troubleshoot performance issues on the enterprise data pipelines. Work cross-functionally, to identify a business problem, design technical solutions, demonstrate, and deliver business impact. Work on deployment and ensure products are production-ready and function smoothly. Launch new products and features, test their performance, and iterate quickly. Work on cutting-edge research and development projects. Guide and mentor engineering teams to raise collective technical expertise. Define database structures, identify data type for collection, and setup data analysis software. |
| 8 | Big Data Architect | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience with Big Data, Analytics, Data Warehousing and Business Intelligence. Experience in Big Data tools and techonologies and understanding of scripting languages. Have adept understanding of the various phases of the Software Development Life Cycle and familiarity using Source Code and Version Control systems. Ability to work with large data sets and possess analytical skills | Responsible for providing the framework that appropriately replicates the Big Data needs of an organization utilizing data, hardware and software, and cloud services, developers, and other IT infrastructure with the goal of aligning the IT assets of an organization with its business goals. Entails application design and development, testing, and deployment of the proposed solution. Provide support in identifying existing data gaps, building new data pipelines, and providing automated solutions to deliver advanced analytical capabilities and enriched data to applications that support the organization’s operations. |
9 Big Data Engineer Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience building and optimizing ‘big data’ data pipelines, architectures and data sets. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Strong analytic skills related to working with unstructured datasets.
Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
Strong project management and organizational skills. Build processes supporting data transformation, data structures, metadata, dependency and workload management. Develop, maintain, and test infrastructures for data generation. Create and maintain optimal data pipeline architecture. Assemble large, complex data sets that meet functional / non-functional business requirements.
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability. Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs. Work with data and analytics experts to strive for greater functionality in our data systems.
| 10 | Business Analyst | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Individuals in this position have demonstrated experience in the standard concepts, practices, and deliverables related to Business Analysis in support of software development projects. Understands how to gather and document requirements. Has a working knowledge of the software development lifecycle. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Some familiarity with the use of standard market Testing tools. | Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. Analyzes business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. |
| 11 | Business Intelligence Analyst/Developer | Bachelor’s or Master's degree in business, economics, information science or a related field required. Excellent interpersonal, communication, listening and presentation skills. The ability to work both as a team and independently. Excellent problem solving and analytical skills. Technological and computer knowledge. Proper knowledge on business policies and regulations. An understanding of budgeting procedures, methods, evaluation criteria and resource planning. Strong management and leadership skills. | Developes and manages business intelligence solutions for the organization. Provides reports through office applications to improve business processes. Collaborates with team members for the purpose of collecting data and executing the company’s mission. Analyzing business requirements and processes and recommending them to the management and executives for implementation. Creating and maintaining documentation that includes the design, requirements and user manuals for the organization. Identifies the development needs for the purpose of streamlining and improving the operations of the organization for efficiency. |
| 12 | Business Intelligence Architect/Developer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Demonstrated success in building a technical BI vision, strategy and executable roadmap based on strategic company business direction Enterprise architecture principles with clear articulation of benefits, costs and risk. Bachelor's degree in Computer Science, Information Systems, Business, or other relevant subject area preferred. Experience delivering business intelligence solutions preferred. Deep knowledge and hands on creation of key artifacts including uses cases, user stories, user acceptance criteria, functional and technical specifications, configuration stories or specifications. | Develop and ensure compliance with data modeling best practices and standards. Develops or manages development of automated governance tools quality gates checks. Developing/delivering the architecture solution including software development, database/data warehouse and Business Intelligence. Ensures data quality engineering, metadata consolidation and integration, meta-model development and maintenance. Design logical Data Warehouse architecture and data model, implement physical Data Warehouse design (schema, indexes, partitions). Design ETL architecture including CDC, mappings, data flows, procedures, schedules. Documentation of all work carried out, data models, configurations, and setup. |
| 13 | Cloud Architect | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proven work experience as a Cloud Architect or similar role. Positive attitude and a strong commitment to delivering quality work. Excellent knowledge of cloud computing technologies and current computing trends. Effective communication skills (written and verbal) to properly articulate complicated cloud reports to management and other IT development partners. Relevant training and/or certifications as a Cloud Architect. | Work closely with IT security to monitor the company’s cloud privacy. Respond to technical issues in a professional and timely manner. Offer guidance in infrastructure movement techniques, including bulk application transfers into the cloud. Identify the top cloud architecture solutions to successfully meet the needs of the company. Lead our organization through cloud adoption and establish best practices. Vet and select cloud providers and third-party services. |
| 14 | Cloud Engineer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proven work experience as a Cloud Engineer or similar role. Azure, AWS, and GCP certifications preferred. Troubleshooting and analytical skills. Strong communication and collaboration skills. Client management skills to discuss systems as needed. Relevant training and/or certifications as a Cloud Engineer. | Design, develop, and deploy modular cloud-based systems. Develop and maintain cloud solutions in accordance with best practices |
Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security. Identify, analyze, and resolve infrastructure vulnerabilities and application deployment issues. Regularly review existing systems and make recommendations for improvements.Provide cloud support and make recommendations based on needs.
| 15 | COBOL Programmer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Design and programming experience. Minimum of a COBOL certificate or applicable computer science education including COBOL and commensurate programming experience. Experience in data transformation and integration activities required. Experience in programming in an IBM mainframe or mid-range environment required. Experience in business needs analysis, technical analysis, application systems development and support required. | Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing for a large-scale mainframe computer system. Maintains and develops online and batch application programs. Develops and implements a disaster recovery plan. Works with project members to develop specifications, diagrams, and flowcharts. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. |
| 16 | CRM Architect | Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Typically has multiple years of relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, application systems design and integration. | Responsible for Customer Relationship Management (CRM) system integration. Ensures all functions of CRM system effectively work with all other applications and operating systems. Provides design recommendations based on long-term IT organization strategy. Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features. Acts as an internal consultant, advocate, mentor and change agent. |
| 17 | Cyber Security Analyst | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proven work experience as a Cyber Security Specialist or similar role. Hands-on experience analyzing high volumes of logs, network data and other attack artifacts. Experience with vulnerability scanning solutions. Proficiency with antivirus and security software. Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience | Determine security violations and inefficiencies by conducting periodic audits. Upgrade our network and infrastructure systems. Implement and maintain security controls. Identify and solve potential and actual security problems. Assess the current situation, evaluating trends and anticipating security requirements. Keep users informed by preparing performance reports; communicating system status. Maintain quality service by following organization standards. Maintain technical knowledge by attending educational workshops. Contribute to team effort by accomplishing related results as needed |
| 18 | Cyber/Information Security Engineer | Bachelor's or Master's Degree in engineering, business, computer science, information technology or equivalent experience. Fluency in Linux, UNIX and JAVA systems. Fluent in software writing protocols. Able to fix complications with SSL, SSH, and SIEM systems and software. A leader focused on continuous improvement. Sound professionalism with incident response. Utilize frameworks to complete tasks. | Build and implement new security controls, processes and tools. Assist with support of existing systems and/or business requests. Lead the evaluation and use of security technologies and tools. Develop, maintain and document CND configurations, policies and procedures. Responsible for supporting security solutions within the department. Design, test, and integrate new security products as directed by supervisors. Support the ongoing administration, design and user of network segmentation tools and underlying concepts. Perform security account administration and evaluate system security plan documentation. Provide on the job training to the customer as needed. Provide technical expertise to support vendor and project reviews. Mentor and coach engineers to be effective information security resources. Identify security issues and risks, and develop mitigation plans. Develop and socialize secure coding guidelines and best practices. Create project deliverable documentation, including design, build and operations guide. Identify gaps and propose solutions to increase security efficiency and effectiveness. Work closely with safety teams to promote system safety throughout the project. Support development of testing and evaluation plans, including cyber test activities. |
| 19 | Data Administrator | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Full-time professional Information Technology Project Development work experience and/or Function/Business Process Analysis work experience. Two (2) years of work experience as a Database Analyst-Senior; Data Warehousing Administrator; Data Architect; Database Analyst-Intermediate; Data Warehousing Analyst may substitute for all of the required experience. | Implementing data security measures to protect sensitive information from unauthorized access. Creating new database structures or updating existing structures to meet new business needs. Monitoring database performance to ensure optimal operation, including monitoring memory usage, disk space, and network bandwidth utilization. Reviewing data integrity to ensure that entries are accurate and consistent with business rules. Performing routine database maintenance such as backing up data files, reorganizing data to improve performance, and repairing errors in existing data sets. Maintaining the integrity of data by identifying or preventing problems such as data entry errors. Reporting on database activities to management by identifying potential issues with performance or security that may require further investigation. Performing administrative tasks such as backing up data, creating new databases, or reorganizing existing data sets as directed by management |
| 20 | Data Analyst | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proven working experience as a Data Analyst or Business Data Analyst. Technical expertise regarding data models, database design development, data mining and segmentation techniques. Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks). Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc). Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Adept at queries, report writing and presenting findings BS in Mathematics, Economics, Computer Science, Information Management or Statistics. | Conducts full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. Will also monitor performance and quality control plans to identify improvements. Interpret data, analyze results using statistical techniques and provide ongoing reports. Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Identify, analyze, and interpret trends or patterns in complex data sets. Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems. Work with management to prioritize business and information needs. Locate and define new process improvement opportunities. |
| 21 | Data Architect | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Full-time professional work experience in Information Technology. Professional work experience must be in Data Warehousing Management. Two (2) years of work experience as a Database Analyst-Senior; Data Administrator; Data Warehousing Administrator; Database Analyst-Intermediate; Data Warehousing Analyst may substitute for all of the required experience. | Responsible for the overall design data architecture, which maps to the enterprise architecture and balances the need for access against security and performance requirements. Knowledgeable in most aspects of designing and constructing data architectures, operational data stores, and data marts. Focuses on enterprise-wide data modeling and database design. Defines data architecture standards, policies and procedures for the organization, structure, attributes and nomenclature of data elements, and applies accepted data content standards to technology projects. Facilitates consistent business analysis, data acquisition and access analysis and design, Database Management Systems optimization, archiving and recovery strategy, load strategy design and implementation, security and change management at the enterprise level. Translates strategic requirements into a usable enterprise information architecture, which may include an enterprise data model, associated meta-model, common business vocabulary, ontologies and taxonomies to be used to guide enterprise solution development and achieve consistency of information assets across the application portfolio. Develops a metadata management and repository strategy to manage all enterprise information architecture project artifacts. Ensures existing data/information assets are identified, stewarded and leveraged across the enterprise. Requires an understanding of emerging regulatory issues (e.g., consumer privacy laws, outsourced data and specific industry guidelines such as HIPAA) to develop internal and external checks and controls to ensure proper governance, security and quality of information assets. |
| 22 | Data Center Operation Control | Bachelor's degree in Computing Science or equivalent work experience. Multi-site and Globally Distributed Datacenter environment. Advanced MS Office skills, including PowerPoint, Visio. Proven leadership and ability to work independently part of a larger infrastructure team. Demonstrated and measurable skills in creating and driving continuous improvement initiatives. | Identify gaps and communicate to relevant teams to drive improvements/feature requests. Establish a communication plan to update stakeholders, provide frequent program updates, manage weekly status reporting. Identify and communicate risks and work on mitigation plans. Point of contact for project related escalations – first call resolution for issues. Identify operational pain points and opportunities to improve business practices and prioritize resources in areas that will deliver the greatest impact. Ensure there is sound communication between various groups and projects. |
| 23 | Data Center Operations/Administrator | Bachelor's degree in a relevant field of work or equivalent work experience. Evaluate critical systems, prioritize workflow and determine solutions. Excellent written and verbal communication skills. Interpret and apply laws, regulations and policies. Provide technical assistance for computer problems. Read and understand technical manuals. | Oversees the daily operations of an organization's data center. Maintains and updates data storage systems, manages hardware and software, implements data protection and recovery plans, performs installations and repairs, and provids technical support to staff as needed. Conducts research and analyses to establish the ideal practices and center layouts, escalating complex issues to the assigned department, maintaining records, and conducts assessments and evaluations to ensure procedures adhere to organizational standards and project timelines. |
| 24 | Data Scientist | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proven experience as a Data Scientist or Data Analyst. Experience in data mining.Understanding of machine-learning and operations research. Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset. Experience using business intelligence tools (e.g. Tableau) and data frameworks (e.g. Hadoop). Analytical mind and business acumen. Strong math skills (e.g. statistics, algebra). Problem-solving aptitude. Excellent communication and presentation skills. BSc/BA in Computer Science,. Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred | Identify valuable data sources and automate collection processes. Undertake preprocessing of structured and unstructured data. Analyze large amounts of information to discover trends and patterns. Build predictive models and machine-learning algorithms. Combine models through ensemble modeling. Present information using data visualization techniques. Propose solutions and strategies to business challenges. Collaborate with engineering and product development teams |
| 25 | Database Administrator | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proven working experience as a Database Administrator. Hands-on experience with database standards and end user applications. Excellent knowledge of data backup, recovery, security, integrity and SQL. Familiarity with database design, documentation and coding. Previous experience with DBA case tools (frontend/backend) and third party tools. Familiarity with programming languages API. Problem solving skills and ability to think algorithmically. BS degree in a computer discipline or relevant certification. | Manages and maintains all production and non-production databases. Responsible for standards and design of physical data storage, maintenance, access and security administration. Performs backup and recovery on Database Management Systems, configures database parameters, and prototype designs against logical data models, defines data repository requirements, data dictionaries and warehousing requirements. This position optimizes database access and allocates/re-allocates database resources for optimum configuration, database performance and cost. |
| 26 | Database Analyst | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Requires technical and business knowledge in multiple disciplines/processes. Typically possesses 5 to 7 years of relevant work experience. | Responsible for designing, modeling, developing and supporting Database Management Systems (DBMS). Analyzes data requirements, application and processing architectures, data dictionaries, and database schema(s), and then designs, develops, amends, optimizes, and certifies database schema design to meet system(s) requirements. Gathers, analyzes, and normalizes relevant information related to, and from business processes, functions, and operations to evaluate data credibility and determine relevance and meaning. Develops database and warehousing designs across multiple platforms and computing environments. Develops an overall data architecture that supports the information needs of the business in a flexible but secure environment. |
| 27 | Database Architect | Bachelor's or Master's Degree in computer science, information systems, or information technology. Proficiency in cloud, SQL, ETL, NoSQL, Python, and SQL server. Fluency in machine learning and relational databases. Collaboration with other team members. Fluent in a variety of programs and software. | Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. |
| 28 | Desktop Support Technician | Bachelor's Degree in a relevant field of work or equivalent work experience. Fluency in operation systems, workstations, VPN, CRCST, and FST software, systems, and protocols. Demonstrated computer literacy and computing skills alongside attention to detail, dexterity, and time management skills. Demonstrated sound work ethic and critical thinking skills. Experience with tablets and writing protocols. Is a natural problem solver with demonstrated prioritization skills. | Provides expert level technical assistance in support and preparation of desktop supported applications and hardware. Requires extensive knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from helpdesk and Enterprise Support Center. |
| 29 | Developer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proven experience as a Software Developer, Software Engineer or similar role. Familiarity with Agile development methodologies. Experience with software design and development in a test-driven environment. Knowledge of coding languages (e.g. C++, Java, JavaScript) and frameworks/systems (e.g. AngularJS, Git). Experience with databases and ability to learn new languages and technologies. Excellent communication skills. Resourcefulness and troubleshooting aptitude. Attention to detail. BSc/BA in Computer Science, Engineering or a related field. | Work with developers to design algorithms and flowcharts. Produce clean, efficient code based on specifications. Integrate software components and third-party programs. Verify and deploy programs and systems. Troubleshoot, debug and upgrade existing software. Gather and evaluate user feedback. Recommend and execute improvements. Create technical documentation for reference and reporting. |
| 30 | EDI Specialist | Bachelor's or Master's Degree in computer science or information technology. Experience with EDI technologies required .Experience with applicable software and systems including SQL Server and FTP. |
Experience with enterprise resource planning and business process analysis. Skilled at requirements gathering, problem analysis and problem solving.
| Responsible for the design, development, and implementation of all EDI-related processes. Asseses the quality of EDI programs and applications, enhancing processes relating to electronic data interchange, and ensuring that processes are customized to flow within an organization's system. Ensure systems are working properly to enable the efficient exchange of information between organizations or among internal units within an organization. | ||||
| 31 | Enterprise Architect | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Individuals in this position have achieved a mastery level of experience that includes the capabilities of Software Engineers 1, 2 and 3 and who have the knowledge, skills, education and prior experience that involves the full and complete design of enterprise software solutions. Is able to clearly communicate and document designs both at a logical and physical level and work with other technical stakeholders as needed. Supports the activities of the Enterprise Architecture program. | Responsible for the overall design of the enterprise-wide data/information architecture, which maps to the enterprise architecture and balances the need for access against security and performance requirements. Knowledgeable in most aspects of designing and constructing data architectures, operational data stores, and data marts. Focuses on enterprise-wide data modeling and database design. Defines data/information architecture standards, policies and procedures for the organization, structure, attributes and nomenclature of data elements, and applies accepted data content standards to technology projects. Facilitates consistent business analysis, data acquisition and access analysis and design, Database Management Systems optimization, archiving and recovery strategy, load strategy design and implementation, security and change management at the enterprise level. Translates strategic requirements into a usable enterprise information architecture, which may include an enterprise data model, associated meta-model, common business vocabulary, ontologies and taxonomies to be used to guide enterprise solution development and achieve consistency of information assets across the application portfolio. Develops a metadata management and repository strategy to manage all enterprise information architecture project artifacts. Ensures existing data/information assets are identified, stewarded and leveraged across the enterprise. Requires an understanding of emerging regulatory issues (e.g., consumer privacy laws, outsourced data and specific industry guidelines such as HIPAA) to develop internal and external checks and controls to ensure proper governance, security and quality of information assets. | |
| 32 | Help Desk Analyst | Associate’s Degree or Bachelor's Degree or technical institute degree/certificate or equivalent work experience. Familiar with all computer-related issues, such as hardware, software, operating systems, networks, programming languages and more. Communicate on a daily basis with various individuals, which requires well-developed written and verbal communication skills. Can handle multiple issues simultaneously. Is well-organized and can quickly find pieces of information needed and provide them to colleagues. | Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. | |
| 33 | Information Security Analyst | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Experience in the field of Information Systems Security required. CISSP, CISM, CISA, or System Administration, Networking, and Security Institute (“SANS”)/ Global Information Assurance Certification (“GIAC”) certifications preferred. Cisco or Microsoft certifications preferred, with extra preference given to advanced Cisco or Microsoft certifications such as Cisco Certified Security Professional (“CCSP”), Cisco Certified Network Professional (“CCNP”), Cisco Certified Design Professional (“CCDP”), Cisco Certified Internetwork Expert (“CCIE”), or Microsoft Certified Systems Engineer (“MSCE”). Analyst must have working knowledge of relevant FISMA/ NIST information security regulations and guidelines. Working knowledge of IT Security Best Practices regarding (a) networks and networking including protocol analysis, anomaly detection, and troubleshooting, and/ or (b) working knowledge of IT Security Best Practices regarding Windows and *nix Servers and workstations required. Significant working experience with vulnerability assessment tools including but not limited to the following technologies; databases, web based applications, Windows and *nix file servers and data networks. Working knowledge of HIPAA, IRS and Social Security Administration information security standards and regulations preferred. | Install security measures and operate software. Upgrade systems to enable security software. Install and upgrade antivirus software. Test and evaluate new technology. Perform penetration testing. Analyze IT requirements and provide objective advice on the use of IT security requirements. Gather feedback from end users to continue to improve systems. Design, analyze and implement efficient IT security systems. | |
| 34 | Java Developer | Bachelor's or Master's degree in Computer Science, Engineering or a related subject. Proven hands-on Software Development experience. Proven working experience in Java development. Hands on experience in designing and developing applications using Java EE platforms. Object Oriented analysis and design using common design patterns. Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc). Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate). Experience in the Spring Framework. Experience as a Sun Certified Java Developer. Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC). Experience with test-driven development. | Designs, develops, and implements web-based Java applications to support business requirements. Follows approved life cycle methodologies, creates design documents, and performs program coding and testing. Resolves technical issues through debugging, research, and investigation. Familiar with standard concepts, practices, and procedures within a particular field. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is required. Typically reports to a supervisor or manager. | |
| 35 | Machine Learning Developer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proficiency with a deep learning framework. Proficiency with Python and basic libraries for machine learning. Expertise in visualizing and manipulating big datasets . Proficiency with OpenCV. Familiarity with Linux. Ability to select hardware to run an ML model with the required latency. | Understands business objectives and developing models that help to achieve them, along with metrics to track their progress. Manages available resources such as hardware, data, and personnel so that deadlines are met. Analyzes the ML algorithms that could be used to solve a given problem and ranking them by their success probability. Explores and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world. Verifies data quality, and/or ensuring it via data cleaning. Supervises the data acquisition process if more data is needed. Finds available datasets online that could be used for training. Defines validation strategies. Defines the preprocessing or feature engineering to be done on a given dataset. Defines data augmentation pipelines. Trains models and tuning their hyperparameters. Analyzes the errors of the model and designing strategies to overcome them. Deployes models to production. | |
| 36 | Mobile applications developer | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience.Proven work experience as a Mobile developer. Demonstrable portfolio of released applications on the App store or the Android market. In-depth knowledge of at least one programming language like Swift and Java. Experience with third-party libraries and APIs. Familiarity with OOP design principles | ||
| Excellent analytical skills with a good problem-solving attitude. Ability to perform in a team environment | Support the entire application lifecycle (concept, design, test, release and support). Produce fully functional mobile applications writing clean code. Gather specific requirements and suggest solutions. Write unit and UI tests to identify malfunctions. Troubleshoot and debug to optimize performance. Design interfaces to improve user experience. Liaise with Product development team to plan new features. Ensure new and legacy applications meet quality standards. Research and suggest new mobile products, applications and protocols. Stay up-to-date with new technology trends | |||
| 37 | Mobile Specialist | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Experience with computer languages that are used in the mobile industry, such as C, Java, and MySQL. Fluency in interfacing and unit testing. A natural problem solver and critical thinker. Is comfortable debugging and working with object oriented programming. | The Mobile Specialist serves in many capacities, including Developer, Engineer, Technical Architect, and Analyst for Mobile Projects. The Mobile Specialist often guides and mentors the technical team in all phases of the SDLC including requirement validation, detail design, development, and implementation. Serves as the Designer, Developer and/or Engineer on Mobile Projects. Meets with end users and technical staff of all types to gather business and system requirements. Develops and/or engineers user interface, service tier, data tier components, infrastructure or security for Mobile Projects. Develops standards, repeatable processes, and reusable components. Assists in project planning, including developing of timelines, composition of technical teams, and leveling of resources. Mentors technical team leads and team members on Department processes and standards to promote consistency and |
improve productivity. Assists in the development and review of technical deliverables on projects.
| 38 | Network Administrator | Bachelor's or Master's Degree in a relevant field of work or equivalent work experience. Proven experience in a network administrator role. Hands on experience in networking, routing and switching. Excellent knowledge of best practices around management, control, and monitoring of server infrastructure. Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired. Ability to set up and configure server hardware. Familiarity with backup and recovery software and methodologies. Great at organising, prioritising and multitasking Juniper, Cisco, CWNA or BCNE training. BSc degree in Computer Science or related field. | Monitors, troubleshoots and maintains network (LAN, WAN and wireless) multiplexers, hubs and routers, and uses remote monitoring tools. The duties of this position can be broad and may include such tasks as installing new workstations and other devices, adding and removing individuals from the list of authorized users, archiving files, overseeing password protection and other security measures, monitoring usage of shared resources, and handling malfunctioning equipment. Selects, develops, integrates and implements network management applications for internet components. |
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