Contract+Summary.docx

ND STATE CONTRACT INFORMATION

CONTRACT INTRODUCTION

Two vendors provide as needed hourly staff augmentation services and Statement of Work/deliverable based projects: Knowledge Services and Computer Aid.

Agencies Making Requests State agencies/authorized request managers will make requests through each vendor management request system. All purchases of staff augmentation or deliverable based work require the use of a Purchase Order in the MSP platform.

To obtain steps to gain access to the MSP platform, contact the following to get setup:

· Knowledge Services: email ndmsp@knowledgeservices.com and dianas@knowledgeservices.com

· Computer Aid: email Amy MacDonald amy.macdonald@cai.io and nd.help@cai.io or call 717-991-4317

For staff augmentation requests:

· The MSP will provide a minimum of three (3) screened, qualified candidates within four (4) business days of receipt of the request. You may request more if desired.

· Requesting agency may conduct skills assessments via phone or face to face interviews, capabilities test, etc. Additional candidates may be requested if the initial candidates do not meet your requirements.

· Once a candidate is selected, they become a Contingent Worker and the requesting agency will issue a Purchase Order to the Contractor.

· If a Contingent Worker begins work for the Agency and the Agency determines within the first five (5) Business Days that the Contingent Worker does not have the skills or capabilities necessary to complete the job as requested in the original requisition, Agency may request that the Contingent Worker be replaced immediately, and Agency shall not pay for the work conducted by that Contingent Worker. The replacement Contingent Worker shall be provided to Agency at no charge for the first (5) five Business Days of work.

The SOW will describe the requesting agency requirements, Deliverables, and as applicable, expected outcome(s) and timeframe(s) for Performance and reports, project milestone schedule, summaries, recommendations, and diagrams required by the requesting agency. The SOW will include but not be limited to, the following:

a. Required Contingent Worker qualifications, experience, education, and technology knowledge.

b. Requesting agency identified Deliverables, Services, and requirements to be Performed.

c. Associated timeline or implementation for the Deliverables to be Performed.

d. Requesting agency requirements for fingerprint-supported criminal history background checks, and other background checks, as applicable.

e. The hours of work, the Site, the schedule, and the project administrator.

f. If the Contingent Worker will have access to Confidential Information and any process requirements associated with Confidential Information.

g. Requesting agency requirements for documentation and reporting requirements (e.g., reports, manuals, analysis, or other documentation as identified by the Requesting agency).

h. Applicable technical standards required by the Requesting agency.

i. Requesting agency’s policies and procedures.

j. Evaluation, testing, and acceptance requirements.

k. Cost of the Deliverables in accordance with Exhibit B Price Schedule and a payment schedule for same.

l. Position Title and name of Contingent Workers Performing under the SOW.

m. Support and maintenance obligations, if required by the Requesting agency.

n. Key performer criteria worksheet or equivalent attached, when applicable.

For Deliverable-based work requests:

· Requesting agency will prepare a SOW defining the following and enter in the Contractor VMS:

· Any specific requirements

· Deliverables to be completed

· Any milestones of the effort

· Evaluation criteria (how will you score when responses are received (commonly 30 points for strategy to complete work, 30 points for experience/qualifications, and 30 points for cost) The standard Work Order Request document has been placed on SPO and can be utilized to make this request or the MSP can assist with drafting the requirements and Deliverables.

· Contractor shall deliver either a minimum of three (3) project quotes from the Contingent Worker network, or written justification that the Contingent Worker network is unable to deliver a project quote. Written justification must state the reason for the non-submission, which may include, but is not limited to, lack of available qualified resources during the anticipated project timeframe. Contractor shall deliver all received project quotes within twenty-four (24) hours of the established SOW deadline.

· Requesting agency will evaluate the responses based on the criteria listed in the SOW as noted above and may conduct interviews with the proposed Contingent Workers and may negotiate with the Contractor via a Best and Final Offer (BAFO).

· Once the evaluation process has completed, the MSP will notify all vendors who submitted a response and the process is subject to the standard procurement protest/appeal process.

· Contractor shall receive Purchase Order(s) from the requesting agency and simultaneously, Contractor shall finalize the agreement with the selected Contingent Worker.

· Payments shall be based on acceptance of Deliverables and project milestones.

· Contractor shall track timing and Deliverables, ensuring change orders are created to reflect any change in project scope and timeline.

· Should any new work outside the original scope of this initial project be identified, an Alternate Procurement request will be needed before proceeding with the MSP.

Deliverable-based work may include the following project phases:

a. Project initiation and planning.

b. Project development.

c. Project implementation.

d. Marketing and advertising.

e. Outreach.

f. Training and knowledge transfer.

g. Documentation.

h. Project closeout, to include post implementation support.

Cost Detailed cost can be found in each vendors cost sheet on SPO. Agencies will pay the respective category hourly rate plus an MSP and VMS service fee as listed below:

· Knowledge Services: MSP Service Fee 0.5%, VMS Service Fee 0.5%

· Computer Aid: MSP Service Fee 2.5%, VMS Service Fee 0.25% There may be times when the MSP presents candidates above the maximum hourly rate. If you have interest in selecting one of those candidates, it is recommended that you do the following:

· Do one of the following:

· If you are not comfortable with the hourly rate proposed or cannot afford the candidate at that rate, tell the MSP the hourly rate you wish to pay and they will review with the offering company. If the company refuses, then the candidate will likely be released from consideration.

OR

· You can request the MSP conduct a Best and Final Offer (BAFO). This process allows the MSP to ask the offering company if the proposed rate is the best and lowest price they can offer. Sometimes we see price reductions. If the initial price is the lowest they can offer, then you still have the ability to consider the candidate at that rate.

OR

· A Maximum Key Performer Premium has been established when the proposed worker meets or exceeds the criteria requirements. Below are the rates each vendor can add to the Not to Exceed Fully Burdened Hourly Base Rate:

· Knowledge Services: 7.5%

· Computer Aid: 50%

· Overtime –

· Any time worked over forty (40) hours in one (1) standard week, Monday through Friday.

· Overtime must be approved in writing by the Agency prior to overtime occurring.

· If approved, overtime will be paid as mutually agreed upon but must not exceed 1.5 times the applicable Not to Exceed Fully Burdened Hourly Base Rate.

Vendors requesting to get setup under this MSP:

Knowledge Services – email ndmsp@knowledgeservices.com Computer Aid- email Amy MacDonald amy.macdonald@cai.io and nd.help@cai.io or call 717-991-4317. Eventually a vendor contract portal page will be available and requests can be made at:

https://www.cai.io/services/contingent-workforce-solutions/north-dakota

CONTRACTOR INFORMATION

See the SPO site for vendor contact information. If you have any questions, contact Tricia Opp (or Brandy Peterson if Tricia is unavailable) for information.

COOPERATIVE PURCHASING

This contract is a cooperative purchasing contract established pursuant to North Dakota Century Code Sections 15.1-09-34(1)(k), 54-44.4-13, and 54-59-18. Though not a party to this contract, North Dakota State Colleges and Universities, K-12 schools, city, county, and local governments and nonprofit organizations established on behalf of public entities may purchase commodities and services under this contract.

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