Managed Service Provider

The North Dakota Managed Service Provider (MSP) contract provides comprehensive IT staffing and professional services for state agencies, authorized request managers, and cooperative purchasing entities, including state colleges, universities, K-12 schools, city and county governments, and nonprofit organizations. The vehicle offers staff augmentation and project-based services across a wide range of technology roles, including developers, engineers, architects, cybersecurity specialists, and subject matter experts. Vendors are required to provide a minimum of three screened candidates within four business days of a request, with roles spanning technologies such as .NET, Java, SharePoint, cloud computing, data management, AI, and enterprise systems.

The multi-award vehicle involves two prime contractors: Computer Aid, Inc. (CAI) and Knowledge Services, with the contract running from June 27, 2018, to October 31, 2026. The state-wide contract covers North Dakota and utilizes VectorVMS and dotStaff as vendor management systems to facilitate workflow processes. Pricing is structured with hourly rates and service fees, with CAI charging 2.5% for MSP and 0.25% for VMS services, while Knowledge Services charges 0.5% for MSP and VMS services. The contract allows for premium rates for key performers and provides a comprehensive Not-to-Exceed (NTE) Rate Card using a Bill Rate/Vendor Rate Model, with hourly rates ranging from $42.09 for Help Desk Analysts to $185.66 for Senior Consultants.