CAI+-+ND+Rollout+Presentation.pdf

S tate of N orth Dak ota P A 2 8 2 -C A I Managed Services Provider (MSP) C ontract Program Overview

A genda

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Managed Services Provider Contract

Introductions & Meet the Team

Company Contract Experience

VectorVMS & Reporting

Workflows

Next Ste ps

Q&A

June 18, 2024 | 2

Linda Leiby S cott E dwards

M eet the team

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Managed Services Provider Contract

Director, C ontingent W orkf orce S olutions

L inda.L eiby@cai.io

S ervice Delivery Manager

S cott.E dwards @cai.io

June 18 , 2024 | 3

W e are C A I.

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About Us

C AI is a global technology s ervices f irm with over 8 ,700 as s ociates worldwide, s erving 4 5 0+ clients in both commercial and public s ector, with a yearly revenue of $ 1 billion+.

Services Neurodivers e S olutions

C ons ulting/Advis ory S ervices

C ontingent Workf orce S olutions

C ybers ecurity

Intelligent Automation/R P A

Digital Services Application Development and Maintenance

Application Modernization

Application R ationalization

Enterprise Service Management S ervice Des k

S erviceNow® Of f erings

Inf ras tructure

Industries Financial S ervices

H ealthcare

Ins urance

L eis ure and E ntertainment

Manuf acturing and S upply C hain

P ublic S ector

R etail

Utilities

40+ years of excellence uniting talent and technology f or powerf ul res ults

Privately held gives us the f reedom and f ocus to do what’s right

Tailor -made solutions f or las ting res ults acros s the public and commercial s ectors

Neurodiversity trailblazers leading the way to bringing neurodivers ity to the enterpris e

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C ontingent W ork f orce S olutions

Managed Services Provider Contract

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2 ,0 0 0 + International

Provider Network

6 0 0 + S tate and Local

Participating Agencies

$ 4 B + Total Program

S pending

2 0 + Years of E xperience

Providing MS P S ervices

4 5 ,0 0 0 + E ngagements

Proces s ing B illions in S pend, and Counting…..

• C AI s erves as a Managed S ervices P rovider f or Public S ector E ntities s ince 2004

• National purchas ing programs f or s tate, county, c ity, local government, municipalities

• T&M f or S taf f Augmentation and S OW ’s f or P roject delivery s upported

M S P P rogram C ontract E x perience

Managed Services Provider Contract

C lient S tart Date E nd Date MS P R elated S ervices

W MATA 2023 Pres ent T&M and S OW

Dis trict of C olumbia 2017 Pres ent T&M and S OW

S ourcewell National C ontract- U.S .

2017 Pres ent T&M and S OW

Arkans as 2006 Pres ent T&M and S OW

Delaware 2010 2022 T&M

Florida 2021 Pres ent T&M

Georgia 2019 Pres ent T&M and S OW

Idaho 2022 Pres ent T&M

Indiana 2022 Pres ent T&M and S OW

Iowa 2012 Pres ent T&M and S OW

Michigan 2016 2021 T&M

New Jers ey 2008 Pres ent T&M

North C arolina 2015 Pres ent T&M

Ohio 2012 2015 T&M

Penns ylvania 2004 2015 T&M

V irginia 2006 Pres ent T&M and S OW

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M S P P rogram Overview

Managed Services Provider Contract

• NAS PO Value Point Mas ter C ontract awarded to C AI 11/1/2023 .

• C ontract Term: 3 years , with the option to extend up to 3 additional years .

• North Dakota Participating Addendum 28 2-C AI executed May 2024

• Program includes both S taf f Augmentation (T& M) and S OW s ervices .

• C AI’s role is to f acilitate the proces s , providing ND pers onnel with the inf ormation and res ources needed to execute quickly.

• VectorVMS is utilized to f acilitate the s taf f augmentation and project workf low proces s .

• Proces s Alignment: Our goal is to align our program of f erings with ND’s ex is ting proces s es , f orming one cohes ive, res ults -driven s olution.

• R ate C ard: Not-to E xceed (NTE ) R ate C ard us es B ill R ate/Vendor R ate Model.

• S upplier Management: The ability to leverage ND’s current trus ted s upplier relations hips with additional s upport f rom C AI’s trus ted partners .

• C ompliance Management: C ompliance adherence built into the proces s to ens ure all s uppliers and engagements are contractually compliant to avoid ris k .

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V ectorV M S ® A pplication Overview Vendor Management System used for the fulfillment lifecycle

Software as -a-Service (SaaS)

WCAG 2.0 Level AA Compliant

Standard Integration Capabilities with Top-tiered ERPs

Single Sign -On (SSO)

Mobile App Capabilities

Easy to Use

Facilitates Process Workflow

Email notifications

Business Intelligence & Analytics

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Managed Services Provider Contract

June 18, 2024 | 8

B us ines s Intel l igence In R eal T ime

Managed Services Provider Contract

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Business Intelligence

Business Objects (licenses included)

Ad hoc reporting

Scheduled Auto- Delivery Management

Real-time reporting

Modify standard/create custom reports

S LA M etrics and R eporting

• VectorVMS provides thousands of individual data points, allowing for in -depth reporting and complete transparency

• SLA Metrics pulled from VectorVMS datapoints

• CAI will work with you to determine your reporting needs and provide any requested or desired reports, automated and at any interval

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Managed Services Provider Contract

June 18 , 2024 | 10

Service Level Agreement Target Q2

FY23

Q3 Q4

Q1

FY24

Q2

Resume Submittal Response Time - Measures the ability to deliver 5-7 candidate resumes within 4 business days from receipt of requirement

90% or higher

98.70% 92.86% 100.00% 100.00% 94.37%

Round 1 Fill Rate - Measures the ability to satisfactorily fulfill requirement with first round of resumes submitted to requestor where a round is 5-7 candidate resumes

90% or higher

90.67% 92.71% 91.82% 93.00% 95.65%

Fill Rate - Measures the ability to fulfill requisitions under the contract

92% or higher

100.00% 100.00% 100.00% 100.00% 100.00%

Resource Dismissal - Measures the number of resources dismissed due to inadequate performance

5% or lower 1.06% 1.52% 1.25% 1.13% 0.29%

Accurate Billing - Measures the ability to submit complete, correct, and timely invoices

99% or higher

99.00% 99.00% 100.00% 99.00% 99.00%

Distribution of Customer Satisfaction Surveys - Measures the number of evaluation notifications sent for Staff Augmentation resources

100.00% 100.00% 100.00% 100.00% 100.00% 100.00%

System Availability - Measures the time the VMS is available to all users

99% or higher

100.00% 99.87% 99.63% 99.52% 99.70%

Attrition - Measures resource turnover due to unplanned situations that are not caused by the Commonwealth, excluding inadequate performance, death, serious illness, etc

8% or lower 0.53% 1.30% 0.79% 0.87% 0.72%

S taf f A ugmentation W ork f low P roces s

Managed Services Provider Contract

June 18 , 2024 | 11

• C AI us es V ectorV MS ® f or f acilitation of the contract workf low proces s

• W e have partnered with V ectorV MS ® (f ormerly PeopleF luent) f or over 20 years

1. Consult

C AI Account Manager (AM) cons ults with Agency and qualif ies need

2. Create

Agency creates the reques t in the V ectorV MS ® S ys tem

3. Validate & Release

C AI AM validates the requirement f or completenes s and releas es to s upplier network

4. Submit

S upplier s ubmits candidates

5. Qualify & Forward

C AI AM s creens candidates and f orwards qualif ied candidates to Agency within four business days

6. Review & Interview

Agency reviews qualif ied candidates and s elects interviewees

7. Coordinate

C AI AM coordinates the interview and on-boarding proces s

8. On-board & Verify

S upplier f acilitates background checks and onboarding documents -C AI AM verif ies and approves

9. Start Work

C andidate is engaged in V ectorV MS , begins as s ignment, and s ubmits times heets each week

10. Evaluate

C AI AM cons ults with Agency to review res ource work and completes evaluation in the VectorVMS ® S ys tem f or S upplier f eedback

C andidateS upplierAgencyC AI

K ey:

S OW W ork f low P roces s

Managed Services Provider Contract

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1. S OW S ervice R eques t

2. S OW R eview 3 . R eleas e S OW 4 . S OW R es pons e S ubmis s ions

5 . S OW R es pons e R eview

6 . Award Decis ion 7. E ngagement 8 . P roject 9 . F inalization

S upplierC lientC AIK ey:

C A I’s A pproach – S peed A N D Quality

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Managed Services Provider Contract

• CAI’s bes t practices within Contingent W orkf orce Management have been derived f rom over 20 years implementing, delivering, and s upporting large public s ector MS P client programs .

• Thorough requirement creation/validation captures pos ition-s pecif ic details and inf ormation that s uppliers need to provide s trong candidates , and accurate S OW propos als .

• CAI’s experienced and long-tenured Account Management Team(s ) s creen and s hortlis t candidates , providing Top 3 -5 candidates within 4 bus ines s days , with high level of accuracy.

• More than a s core: Our s creening goes beyond a s ys tem-generated s core.

• W e f acilitate the entire workf low, quickly and ef f iciently, s o you can f ocus on your bus ines s .

• W e are here to provide s upport throughout the duration of the engagement lif ecycle to as s is t and ens ure delivery competency.

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N ex t S teps

Managed Services Provider Contract

• V ectorV MS Acces s /R eq R eques t F orm:

https://forms.office.com/r/WUKhgTRnns

• Us erTraining

• E xis ting S upplier R elations hips

• Additional V ectorV MS Us er/C os t C enter S etup

• R eporting Dis covery

June 18 , 2024 | 14 https://forms.office.com/r/WUKhgTRnns

A ny ques tions ?

T hank you!

You can also reach us at ND.Help@cai.io

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