91003119R0003_0002.pdf

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

E. IMPORTANT: Contractor is not is required to sign this document and return copies to the issuing office.

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT 1. CONTRACT ID CODE

2. AMENDMENT/MODIFICATION NUMBER 3. EFFECTIVE DATE 4. REQUISITION/PURCHASE REQUISITION NUMBER 5. PROJECT NUMBER (If applicable)

7. ADMINISTERED BY (If other than Item 6) CODE

STANDARD FORM 30 (REV. 11/2016)

Prescribed by GSA FAR (48 CFR) 53.243

FACILITY CODE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED (SEE ITEM 11)

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED (SEE ITEM 13)

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended. is not extended.

12. ACCOUNTING AND APPROPRIATION DATA (If required) copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NUMBER AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NUMBER IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation data, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15C. DATE SIGNED

15A. NAME AND TITLE OF SIGNER (Type or print)

16C. DATE SIGNED

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

PAGE OF PAGES

6. ISSUED BY CODE

8. NAME AND ADDRESS OF CONTRACTOR (Number, street, county, State and ZIP Code) (X)

CODE

15B. CONTRACTOR/OFFEROR

(Signature of person authorized to sign)

16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

Previous edition unusable

91003119R00030002

FSA-FS1

See the attached Continuation Pages for all changes to the solicitation.

United States Department of Education Federal Student Aid Business Support Group, 830 First St NE - Suite 91F3 Washington, DC 20202

See Block 6

NA

TBD

91003119R0003

NA

1 6

05/03/2019

04/15/2019

SF-30 Block 14 Continuation Pages 910031-19-R-0003_0002

The purpose of this amendment is to (1) update the items excluded from each proposal volume’s page limits, (2) update acceptable document formats for proposal volumes, (3) extend the deadline for proposals, (4) add two attachments to the RFP, (5) replace FAR clause 52.219-6 with a deviation version of said clause, (6) add a header to the first five pages of Attachment 1, (7) update section B.3 (9) of Attachment 1, and (8) update sections C.5 and C.10.1 of Attachments 1 and 2. As a result, the solicitation is hereby amended to incorporate the following changes:

1. The following document is added to the solicitation: “Questions and Answers for 910031-

19-R-0003.” This document answers all questions received.

2. Regarding Section VI (Instructions to Offerors), 4.1 (Proposal Organization, Formatting, and Page Limitations), the sentence below the table in this section is modified as follows:

FROM

* The page limitation excludes cover, table of contents pages, and resumes (all resumes submitted shall not exceed three pages).

TO

* The page limitation excludes cover, table of contents pages, schedule for accomplishing work in first year (as referend in Section VI, 4.2.3 and 4.2.4), draft project management plans (however this document shall not exceed 40 pages), teaming agreements, letters of intent for subcontractors, and resumes (all resumes submitted shall not exceed three pages).

3. Regarding Section VI (Instructions to Offerors), 4.1 (Proposal Organization, Formatting, and Page Limitations), the paragraph in the table under the column titled “Document Format” is modified for Volumes Three and Four as follows:

FROM

PDF or MS Word Doc

TO

PDF or MS Word Doc, and the Schedule for Accomplishing Work may be PDF, MS Word Doc, or Microsoft Project.

4. Regarding Section VI (Instructions to Offerors), 6.0 (Proposal Submission Instructions and

Deadline), the deadline for proposals is changed in the first sentence as follows:

FROM

Offerors must submit their proposals to FSAEAT@ed.gov by 4:00 p.m. Local Time (Washington, DC) on May 14, 2019.

TO

Offerors must submit their proposals to FSAEAT@ed.gov by 2:00 p.m. Local Time (Washington, DC) on May 28, 2019.

5. Regarding RFP Section VIII (ID/IQ Contract Clauses), 2.0 (Clauses Incorporated by

Full Text), Item (14) from paragraph (b) of FAR clause 52.212-5 is modified as follows:

FROM:

_x_ (14) (i) 52.219-6, Notice of Total Small Business Aside (Nov 2011) (15 U.S.C. 644).

TO:

__ (14) (i) 52.219-6, Notice of Total Small Business Aside (Nov 2011) (15 U.S.C. 644).

6. Regarding Section VIII (ID/IQ Contract Clauses), 2.0 (Clauses Incorporated by Full

Text), the following clause is added to subsection 2.0:

FAR 52.219-6 – Notice of Total Small Business Set-Aside (DEVIATION 2019-01)

(a) Definition. Small business concern, as used in this clause, means a concern, including its affiliates, that is independently owned and operated, not dominant in the field of operation in which it is bidding on Government contracts, and qualified as a small business under the size standards in this solicitation.

(b) Applicability. This clause applies only to—

(1) Contracts that have been totally set aside or reserved for small business concerns; and

(2) Orders set aside for small business concerns under multiple-award contracts as described in 8.405-5 and 16.505(b)(2)(i)(F).

(c) General.

(1) Offers are solicited only from small business concerns. Offers received from concerns that are not small business concerns shall be considered nonresponsive and will be rejected.

(2) Any award resulting from this solicitation will be made to a small business concern.

(d) Agreement.

(1) For a contract at or below the simplified acquisition threshold, a small business concern may provide the end item of any firm. For a contract exceeding the simplified acquisition threshold and the requirements of paragraphs (d)(1)(i) through (iii) of this clause have not been waived by SBA in accordance with 13

CFR 121.1204, a small business concern that provides an end item it did not manufacture, process, or produce, shall—

(i) Provide an end item that a small business has manufactured, processed, or produced in the United States or its outlying areas;

(ii) Be primarily engaged in the retail or wholesale trade and normally sell the type of item being supplied; and

(iii) Take ownership or possession of the item(s) with its personnel, equipment, or facilities in a manner consistent with industry practice; for example, providing storage, transportation, or delivery.

(2) Paragraph (d)(1) of this clause does not apply to construction or service contracts.

(End of clause)

7. Regarding RFP Section XI (Solicitation and Contract Attachments) the following attachments are added to the list of solicitation attachments and each is added by separate attachments to the solicitation:

(6) Attachment 6 - March 2019 Current State Report (This attachment is for reference only and will not be included in any awards.)

(7) Attachment 7 - March 2019 Current State Report Appendix B EITA Server Mapping (This attachment is for reference only and will not be included in any awards.)

No other Appendix items from Attachment 6 will be provided as part of this RFP.

8. Regarding Attachments 1 and 2, Section C.10.1 (Core O&M Support and Evergreening), the following task is hereby removed:

56. SUPPORT IT RESOURCES RETIREMENT (WORK TASK)

9. Regarding the header of the first five pages of Attachment One (ITA Performance Work

Statement), the following header is added to Attachment One: Attachment 1: ITA Performance Work Statement.

10. Regarding Attachment One (ITA Performance Work Statement), B.3 (9),the paragraph in this section is revised as follows:

FROM:

Customer Relationship Management (CRM) functionality including integrated call center and web services to effectively manage call center/helpdesk operations via role-based dashboard features. Functionally has been supported in the past and may be again, and the contractor will need appropriate skills, but no CRM software currently resides in the ITA.

TO:

Customer Relationship Management (CRM) functionality including integrated call center and web services to effectively manage call center/helpdesk operations via role-based dashboard features. Functionally has been supported in the past and may be again, and the contractor will need appropriate skills, but no CRM software currently resides in the ITA. Any functionality related to CRM will be added by means of a negotiated modification as at this time there are now CRM work requirements.

11. Regarding Attachment One (ITA Performance Work Statement), C.5 Incident and

Problem Management Support, the first paragraph is revised as follows:

FROM:

The Contractor shall ensure timely notification, escalation and resolution of all ITA incidents while prioritizing the resolution of incidents that impact application degradation or outages. “All incidents” includes those occurring inside the FSA data center environment, and also those incidents occurring in Contractor’s applications outside the FSA data center environment. The Contractor shall provide Tier 2 support to FSA Application Owners and the NGDC for troubleshooting, incident resolution, root cause analysis, and remediation support in relation to the applicable ITA service areas and components.

TO:

The Contractor shall ensure timely notification, escalation and resolution of all ITA incidents while prioritizing the resolution of incidents that impact application degradation or outages. “All incidents” includes those occurring inside the FSA data center environment, and also those incidents occurring in Contractor’s applications outside the FSA data center environment. The Contractor shall provide Tier 2 and Tier 3 support to FSA Application Owners and the NGDC for troubleshooting, incident resolution, root cause analysis, and remediation support in relation to the applicable ITA service areas and components. Tier 1 support is provided by the NGDC Contractor. The Tier-1 support is the first level of Help-desk where they intake calls from end-users, get the user details (name, phone #), etc., listen to the nature of the problem the user is facing. Once the tier- 1 help desk determines the nature of the problem, they will enlist Tier-2 support. Tier-2 support requires designated SMEs to attempt to address the user problem. For problems that Tier-2 cannot address, the issue is referred to Tier-3 support, which usually requires in-depth research and resolution of the user’s problem, which are usually complex problems.

12. Regarding Attachment Two (ESB Performance Work Statement), C.5 Incident and Problem Management Support, the first paragraph is revised as follows:

FROM:

The Contractor shall ensure timely notification, escalation and resolution of all ESB incidents while prioritizing the resolution of incidents that impact application degradation or outages. “All incidents” includes those occurring inside the FSA data center environment, and also those incidents occurring in Contractor’s applications outside the FSA data center environment. The Contractor shall provide Tier 2 support to FSA Application Owners and the NGDC for troubleshooting, incident resolution, root cause analysis, and remediation support in relation to the applicable ESB service areas and components.

TO:

The Contractor shall ensure timely notification, escalation and resolution of all ESB incidents while prioritizing the resolution of incidents that impact application degradation or outages. “All incidents” includes those occurring inside the FSA data center environment, and also those incidents occurring in Contractor’s applications outside the FSA data center environment. The Contractor shall provide Tier 2 and Tier 3 support to FSA Application Owners and the NGDC for troubleshooting, incident resolution, root cause analysis, and remediation support in relation to the applicable ESB service areas and components. Tier 1 support is provided by the NGDC Contractor. The Tier-1 support is the first level of Help-desk where they intake calls from end-users, get the user details (name, phone #), etc., listen to the nature of the problem the user is facing. Once the tier- 1 help desk determines the nature of the problem, they will enlist Tier-2 support. Tier-2 support requires designated SMEs to attempt to address the user problem. For problems that Tier-2 cannot address, the issue is referred to Tier-3 support, which usually requires in-depth research and resolution of the user’s problem, which are usually complex problems.

13. A fully conformed document that shows all changes made by Amendments 0001 and 0002 to the original document entitled 910031-19-R-0003 is hereby added as part of this amendment and is titled “910031-19-R-0003 (Fully Conformed).” The formatting of this document is MS Word and therefore previously embedded documents may be more accessible in this document.