6 Written USER GUIDE PRICE LIST.xlsx

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Written Foreign Language Translation Services are provided by Contractors who translate documents from English to non-English languages or from non-English languages to English. This Contract will not provide for printing of translated materials.

Refer to each Contractor's tab in this spreadsheet for pricing, contact information, instructions for setting up new billing accounts and obtaining services, non-core languages, proficiencies, etc.

To search this document for a specific language, press Control-F. When the search window opens, next to "Within" select "Workbook." Type your language in the "Find what" field and click "Find Next" to see all listings.

When reaching out to the contract manager for assistance, please include all pertinent information, such as: the lot or service you are inquiring about, the nature of the request, the vendor(s) involved, a summary of the issue or question, any service request documents you may have sent the vendor that contains pertinent info.

In the event that a source document is in a character-based language and the buying Agency does not know the word count, the Contractor shall provide the word count of the source document, and the rate shall be based on that source document word count.

Rush turnaround time is to be negotiated between the buying Agency and the Contractor at the time of the assignment, but must follow these parameters:

• Bidder must have the capability to turn around a minimum of 750 words of text only (with no layout services) in twenty-four (24) hours.

• All rush turnaround must be faster than the standard turnaround times listed above.

Proofreading Services: A Contractor is requested to proofread documents that have already been translated by another individual or company. Proofreaders should correct any grammatical errors or errors in content only; changes should not be made solely on personal preference.

Layout Services: Additional manipulation/preparation is performed by the Contactor that results in the output having a different format than the source document. This can include Agency-provided graphics, charts, or images; finished copy that includes languages that use specialized alphabets or characters; or forms requiring formatting by the Contractor. Applications include but are not limited to PDFs, MS Office, MS Publisher, Adobe In Design, Adobe Illustrator. These services are billable by the hour, rounded to the nearest quarter hour. Layout services are only billable with prior approval from the buying Agency.

Multiple language Discount: A discount applied to the entire order when one document is translated into two or more languages.

Included in their standard pricing, Contractor must have a second Translator manually proofread all translated documents to ensure correct spelling, accuracy, continuity, compliance with these standards, and compliance with the buying Agency's glossary of terms.

The submission of the translated document must include the name of the original Translator and the date completed, as well as the name of the proofreader and the date completed.

All translated documents must be returned in the format they were received (such as Microsoft Word, PDF, Microsoft Publisher, etc.) unless otherwise requested by the buying Agency.

The buying Agency has the right to return translated documents with errors to the Contractor for correction at the Contractor's expense. Errors are defined as any error or omission of words, sentences, or paragraphs that change the content of the document, including but not limited to context, grammar, spelling, and syntax. Correction of errors must be made within the timeframe agreed to by the buying Agency when the need for correction is identified.

Some contractors have provided additional fees for services they provide, as listed on each Contractor's pricing tab. These fees may only be billed if approved by the buying Agency prior to the assignment. Contractors shall not bill any additional fees without prior approval by the buying Agency.

Community Review: One of the last steps in finalizing a translation, community review by a localized bilingual individual helps to ensure the translated document will effectively communicate to “average” members of the target population.

The contractor's list of Proficiencies is informational in nature and does not imply any particular type of expertise within each category. Buying Agencies that require a specific area of Proficiency are to work with the Contractors to determine whether they can provide the appropriate expertise. Proficiencies are not billable.

mailto:kristina.harris@wisconsin.gov

EPIC

Supplier ID 152796

Call or email to set up an account

Enter State of Wisconsin VRI user code:

Instructions for EPIC Translations website:

Certificates: WI Court Certified Interpreter

Standard Turnaround

Rush Turnaround

Standard Turnaround

Rush Turnaround

Translation by others

Translation by others

mailto:mv@epictranslations.commailto:translate@epictranslations.commailto:translate@epictranslations.comhttps://epictranslations.com/vri/%C2%A0 Homeland

Supplier ID 153503

Standard Turnaround

Rush Turnaround

Standard Turnaround

Rush Turnaround

Translation by others

Translation by others

mailto:james.jones@homelandls.commailto:fgomez@homelandls.commailto:translation@homelandls.com LetzChat

Supplier ID 152883

Provide your division name, bureau, department, and billing details for invoicing purposes. Please include a billing contact, address, name, email, and phone number.

Obtaining Service gov@letzchat.com

Order Confirmation: order number and service details will be emailed to contacts once processed with status updates provided upon customer request.

Standard Turnaround

Rush Turnaround

Standard Turnaround

Rush Turnaround

Translation by others

Translation by others

mailto:gov@letzchat.commailto:gov@letzchat.commailto:gov@letzchat.com LinguaLinx

Supplier ID 36573

Michael will set up a user account for you and provide a link where you can create your password and log into our secure client portal to place new translation requests as well as download completed requests.

Standard Turnaround

Rush Turnaround

Standard Turnaround

Rush Turnaround

Translation by others

Translation by others

mailto:mmitchell@lingualinx.commailto:mmitchell@lingualinx.commailto:mmitchell@lingualinx.com Capital Typing

Supplier ID 152870

For manual setups, please fill out a Billing Account Setup Form and return it via email to accounts@capitaltyping.com.

For any questions or assistance during the billing account setup, please reach out to our billing team using the contact details provided.

Send your document(s) for translation to our service request email, or contact us via phone to discuss the project scope.

Standard Turnaround

Rush Turnaround

Standard Turnaround

Rush Turnaround

Translation by others

Translation by others

mailto:david@capitaltyping.commailto:accounts@capitaltyping.commailto:orders@capitaltyping.comhttps://www.capitaltyping.com/filedrop image1.png https://epictranslations.com | translate@epictranslations.com | 888-214-2053

EPIC Project System (EPS) EPS was designed to:

1. Assist EPIC Translations in optimizing and streamlining their language translation processes for greater efficiency.

2. Simplify and accelerate the process for requesting quotes and projects.

3. Convert quotes into active, live projects seamlessly.

4. Enhance our linguistic resources' efficiency in providing exceptional client support.

EPS Client Access Module

1. Login URL: https://epictranscriptions.com

a. Username: your email address

b. Password: It should have been emailed to you. If not, simply click on the 'I forgot my password' link to receive a password reset link from the system.

2. Once you're logged in, this is the screen you'll see:

https://epictranslations.com/ mailto:translate@epictranslations.com https://epictranscriptions.com/

You'll have the ability to perform these tasks:

1. View your profile

2. Edit your profile

3. View all your projects

4. Submit a quote

5. Submit project (if you’d like to not submit a quote)

6. View all your invoices

7. View all your quotes

My Profile

You can view and edit your profile, which includes details such as:

When you complete your profile, the details you provide will automatically populate when creating a quote or starting a project.

Submit Quote (Interpretation - Virtual)

1. Click on the 'Submit Quote' icon. Your client details will automatically be filled in with the information from your profile.

2. Begin by selecting ‘Interpretation – Virtual’ service from the 'Service Requested' field.

3. Next, pick any of the delivery options. Ideally, we should have as much lead time as possible.

4. Choose the Source Language (usually English).

5. Choose the Target Language

• State of Wisconsin’s core languages are automatically listed in the ‘Target

Language’ field. For a non-core language, please choose ‘WI_Non-Core

Languages’ as the target language.

6. The pricing will be calculated for you automatically.

7. Please upload a file with project instructions, if any.

• EPS is programmed to automatically calculate the word count from the uploaded file. But you can change this for the ‘interpretation – virtual’ service option. Minimum is 1 hour.

8. Click on the 'Preview Quote' button to review your details. Edit details if necessary. If no changes are needed then click 'Save' to finalize the quote.

9. After the quote is saved in the system, you'll automatically receive an email with a

PDF attachment of the quote.

10. When you're ready to approve the quote, log back into EPS and click on 'Your

Quotes' in the left panel.

11. Click the checkmark icon in the ACCEPT column to proceed.

12. Review the information automatically filled in from your profile:

13. Feel free to customize the Description field to your preference.

14. You can specify your expectations in the 'Deliverable' field.

15. Click the 'Save' button to secure your changes.

Both you and EPIC Translations will receive an email notification once your quote is converted into a project. EPIC Translations will review the details and reach out with any questions before assigning the project.

Submit Project Sometimes, you might want to skip submitting a quote and directly submit a project request. That's what the 'Submit Project' feature is for.

Click on the 'Submit Project' icon to access the project submission form. Your client details will automatically populate with information from your profile. Simply fill in the remaining fields to provide the necessary project details:

1. Service Requested

2. Source Language

3. Target Language

4. Instructions

5. Date

6. Start time

7. End time

8. Project File (optional)

9. Count

Additional Links

The EPS home page/landing page will display additional links, as shown in the screenshot below.

Easily view various types of projects for yourself by clicking on the dropdown arrow for

Projects field. You can view projects such as completed and those assigned to you.

You can also update your password and see all the quote requests you've sent to EPIC

Translations.

EPS Client Access Module

You'll have the ability to perform these tasks:

1. View your profile

2. Edit your profile

4. Submit a quote

My Profile

Submit Quote (Interpretation - Virtual)

1. Click on the 'Submit Quote' icon. Your client details will automatically be filled in with the information from your profile.

12. Review the information automatically filled in from your profile:

Submit Project

Sometimes, you might want to skip submitting a quote and directly submit a project request. That's what the 'Submit Project' feature is for.

Click on the 'Submit Project' icon to access the project submission form. Your client details will automatically populate with information from your profile. Simply fill in the remaining fields to provide the necessary project details:

Additional Links image2.emf

Officemotive, Inc. dba Capital Typing PO Box 275 Williston, SC 29653 orders@capitaltyping.com | 800-784-9402

Capital Typing Billing Account Setup Form

Thank you for choosing Capital Typing for your professional services. We specialize in a wide range of solutions, including translation, transcription, document management, scanning, data entry, and other BPO (Business Process Outsourcing) services. To ensure a smooth and efficient process, please complete the form below to set up your billing account. This information will help us manage invoicing and communication for your projects across all services. If you have any questions, feel free to contact us.

1. Client Information

Field Response

Company/Organization Name

Department

Contact Name

Title/Position

Email Address

Phone Number

Billing Contact (if different)

Billing Contact Email

Billing Contact Phone

Preferred Method of Communication Email Phone Other: _____________

2. Billing Address

Street Address

City

State/Province

Postal/ZIP Code

Country

3. Service Information

Type of Service Requested

Target Language(s)

Estimated Volume/Number of Projects

Preferred Turnaround Time

Any Specific Instructions

4. Payment Terms

Payment Method Per Project Bi-Monthly Monthly Quarterly

Other: _____________

Preferred Invoice Frequency

Per Project Bi-Monthly Monthly Quarterly

Other: _____________

Purchase Order (PO) Required? Yes No

PO Number (if applicable) _______________

Special Billing Instructions

5. Optional Services (if applicable) Service Option Response

Optional Certificate Fees (e.g., CDI, QMHI, SC, WI Court Certificate) Yes No

Additional Notes/Instructions

6. Signature & Agreement By signing this form, you agree to the payment terms outlined above and confirm that the provided information is accurate. You also agree to notify Capital Typing of any changes to your billing details or service needs.

Authorized Signature

Printed Name

Title/Position

Date

7. Return Information

Please complete this form and return it via email to accounts@capitaltyping.com. If you have any questions or need further assistance, contact us at 800-784-9402 ext 709.

Once this form is submitted, we will promptly set up your billing account and confirm the details with you. If you need further clarifications or wish to discuss any part of the form, please do not hesitate to reach out. We look forward to working with you and ensuring your translation needs are handled professionally and efficiently.

mailto:accounts@capitaltyping.com image3.emf