3 ASL VRI USER GUIDE PRICE LIST.xlsx

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Video Remote American Sign Language Interpretation Services are provided via various online video platforms. The Contractor's Interpreter mediates between the buying Agency's staff and the buying Agency's deaf or hard of hearing Client to interpret the conversation.

Refer to each Contractor's tab in this spreadsheet for pricing, contact information, instructions for setting up new billing accounts and obtaining services, proficiencies, etc.

When reaching out to the contract manager for assistance, please include all pertinent information, such as: the lot or service you are inquiring about, the nature of the request, the vendor(s) involved, a summary of the issue or question, any service request documents you may have sent the vendor that contains pertinent info.

Outside Normal Business Hours are 5:00 PM to 8:00 AM CT Monday through Friday, all day Saturdays and Sundays, and State of Wisconsin recognized holidays.

Services are available 24 hours per day, 7 days per week, 365 days per year.

Contractor shall not require a minimum number of hours per Assignment longer than one (1) hour.

Services over the 1-hour Assignment minimum shall be billed to the next quarter hour.

On assignments where a single shift is longer than two (2) consecutive hours, two (2) Interpreters may be requested by the Contractor, and if approved, Contractors may charge their hourly rate for each Interpreter.

The use of multiple Interpreters must be approved in advance by the buying Agency. If the buying Agency declines a Contractor's recommendation to schedule two (2) Interpreters, the Contractor may decline the job at the time of scheduling without consequence.

Buying Agencies are strongly encouraged to approve the use of two Interpreters for longer Assignments due to the effects of Interpreter fatigue on the quality of Interpretation service.

Certificates: If a Contractor offers certifications with an addition fee, those fees are listed on the Contractor's pricing tab. Certificates or licenses must be provided by the Contractor upon the request of any buying Agency. Contractors shall not bill any additional fees without prior approval by the buying Agency.

Some contractors have provided additional fees for services they provide, as listed on each Contractor's pricing tab. These fees may only be billed if approved by the buying Agency prior to the assignment. Contractors shall not bill any additional fees without prior approval by the buying Agency.

If notice of cancellation is made less than one (1) business day prior to the scheduled service, the Contractor shall be paid 100% of the scheduled service hours at the same hourly rate as the Assignment.

When a cancellation is necessary on the part of the Contractor, the Contractor shall provide the buying Agency with notice one (1) business day before the scheduled service.

If notice of cancellation is made less than one (1) business day prior to the scheduled service, this is considered a missed Assignment and should be reported by the Agency to the Contract Manager listed above.

ASL Interpreters must provide their Wisconsin license number at the beginning of each call, and the license number must appear on the invoice for those services.

The contractor's list of Proficiencies is informational in nature and does not imply any particular type of expertise within each category. Buying Agencies that require a specific area of Proficiency are to work with the Contractors to determine whether they can provide the appropriate expertise.

Proficiencies are not billable. Fees for any certifications or licenses must be listed in this guide per the guidelines in the Hours and Rates section above.

mailto:kristina.harris@wisconsin.govhttps://www.bussvc.wisc.edu/purch/contract/wp5169.html Access Resource

Supplier ID 152779

All billing details can be arranged by contacting us directly through the email or phone number above.

Please send all requests through email to the address above. End users may also call us directly with short-notice information or to discuss deals of the event so we can work through details and explore options that will best support their access needs.

Highly Technical: This would be applicable in situations, for example, where a conference is of a higher level technical nature, IT specialties, medical or scientific experts, medical/vet classes, some high-level STEM Classes.

DeafBlind - low vision: We would consider this charge if the ASL Interpreter needs to have more experience or a specialty working with DeafBlind consumers

Legal: This would be considered when the technology involved in the meeting or hearing would be of a higher nature, something more than a simple meeting with attorneys to discuss how to proceed or what is involved with the process, for example. Consults with attorneys would be a more basic rate, it is the actual legal hearing or events that may require the fee.

Audio Platform Maintenance monthly fee: That would be a situation where we set up a recurring Zoom or other platform meeting link for a client or student, etc., and we take care of the monthly cost of that and set up the links, etc. There is a $30 monthly fee to cover all of the costs and take care of that set-up and maintenance.

mailto:karen@access-resource.commailto:services@access-resource.commailto:services@access-resource.com ASL Interpreting Svc

By email, either fill out the attached request form and attach it to the email it to the address above, or type in the body of the email the particulars of the request, including: agency contact name and contact information, date, time, duration, platform being used, people involved, topic, etc.

Agencies may be eligible to make requests via ASLIS’s online portal. Please contact them by email or phone if you wish to establish an online account.

mailto:erin@aslis.commailto:info@aslis.commailto:info@aslis.com EPIC Translations

Supplier ID 152796

Call or email to set up an account

Enter State of Wisconsin VRI user code: AvN9ju

Instructions for EPIC Translations website:

mailto:mv@epictranslations.commailto:translate@epictranslations.commailto:translate@epictranslations.comhttps://epictranslations.com/vri/%C2%A0

PIE

Supplier ID 34234

mailto:amyfryman@pieinc-wi.commailto:office@pieinc-wi.commailto:office@pieinc-wi.com Language Line

Supplier ID 35512

Account Setup Please complete the attached form (Acct Setup Info Form) below and email the completed form to Kelly Mistry:

kmistry@languageline.com

To be billed using a one-time direct bill account, proceed to “Obtaining Service”

mailto:kmistry@languageline.commailto:kmistry@languageline.commailto:kmistry@languageline.commailto:OnsiteRequests@languageline.com image1.png image3.emf

Confidential Page 1 5/27/2020

Property of ASLIS

Customer Information Sheet

Company Name:

Address:

Billing Contact Person Information Contact Person for Making Interpreter Requests

Name: Name:

Phone Number: Phone Number:

Email: Email:

Fax:

Preferred method of receiving invoices: Preferred method of receiving interpreter confirmation:

Mail Email

Email Fax

Both Phone

Will This Agreement Cover Multiple Locations? Authorized Person(s) Able to Make Requests

Yes, with centralized billing Only the above contact

Yes, with separate billing for each location Any employee

No, each location needs their own agreement Any employee with permission from above contact

N/A, we only have one location

**If you have any questions regarding billing, please contact Shannon Panzer at billing@aslis.com or 763-478-8963.

mailto:accounts@aslis.com

Company Name:

Address:

undefined:

Name:

PhoneNumber_2:

Email_2:

Mail: Off

Email_3: Off

Both: Off

Yes with centralized billing: Off

Yes with separate billing for each location: Off

No each location needs their own agreement: Off

NA we only have one location: Off

Name_2:

Phone Number:

Email_4:

Fax:

Email_5: Off

Fax_2: Off

Phone: Off undefined_2:

undefined_3:

undefined_4:

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Interpreter Request Form VRI Appointments

Sent From

Name: Company:

Phone: Address:

Fax: City, State, Zip:

Email:

Appointment Info

This fax contains information which is CONFIDENTIAL and which may be privileged or proprietary to ASL Interpreting Services. If you are not the intended recipient of this message and received this transmission in error, please inform us by e-mail, phone or fax, and then discard the original and all copies thereof.

Deaf Consumer:

Additional info about Consumer:

(i.e. English word order, cued, oral etc.)

Additional Info

Request Details:

Send confirmation via: Phone Fax

Information such as schedule, agenda, speaker’s notes etc. are available: Yes No

Additional info can be found online at:

Additional info will be sent to ASLIS by (date):

Contact us

Phone: 763-478-8963 (voice)

VP: 952-388-2141

Fax: 763-478-3093 (fax)

Today’s Date:

ASLIS

5801 Duluth Street S.135A Golden Valley, MN 55422 www.aslis.com

Appt. Date:

Appt Start time:

(interpreters arrive 10-15 min. before start time listed.)

Appt End time:

Video Platform:

(ie. Zoom, MS Teams, Webex, etc.)

Hyperlink:

Reason for Appt:

(i.e. business, social, theater, etc.)

Point of Contact Person:

(include phone number)

Email

Todays Date:

Name:

Company:

Phone:

ddress:

Fax:

City State Zip:

Email:

ppt Date:

Deaf Consumer:

ppt Start time:

dditional info about Consumer:

ppt End time:

Requested Interpreter s if any:

Phone_2:

Fax_2:

Email_2:

Yes:

No:

dditional info can be found online at:

dditional info will be sent to SLIS by date:

Video Platform:

Username or Hyperlink:

Reason for appt:

Point of Contact:

https://epictranslations.com | translate@epictranslations.com | 888-214-2053

EPIC Project System (EPS) EPS was designed to:

1. Assist EPIC Translations in optimizing and streamlining their language translation processes for greater efficiency.

2. Simplify and accelerate the process for requesting quotes and projects.

3. Convert quotes into active, live projects seamlessly.

4. Enhance our linguistic resources' efficiency in providing exceptional client support.

EPS Client Access Module

1. Login URL: https://epictranscriptions.com

a. Username: your email address

b. Password: It should have been emailed to you. If not, simply click on the 'I forgot my password' link to receive a password reset link from the system.

2. Once you're logged in, this is the screen you'll see:

https://epictranslations.com/ mailto:translate@epictranslations.com https://epictranscriptions.com/

You'll have the ability to perform these tasks:

1. View your profile

2. Edit your profile

3. View all your projects

4. Submit a quote

5. Submit project (if you’d like to not submit a quote)

6. View all your invoices

7. View all your quotes

My Profile

You can view and edit your profile, which includes details such as:

When you complete your profile, the details you provide will automatically populate when creating a quote or starting a project.

Submit Quote (Interpretation - Virtual)

1. Click on the 'Submit Quote' icon. Your client details will automatically be filled in with the information from your profile.

2. Begin by selecting ‘Interpretation – Virtual’ service from the 'Service Requested' field.

3. Next, pick any of the delivery options. Ideally, we should have as much lead time as possible.

4. Choose the Source Language (usually English).

5. Choose the Target Language

• State of Wisconsin’s core languages are automatically listed in the ‘Target

Language’ field. For a non-core language, please choose ‘WI_Non-Core

Languages’ as the target language.

6. The pricing will be calculated for you automatically.

7. Please upload a file with project instructions, if any.

• EPS is programmed to automatically calculate the word count from the uploaded file. But you can change this for the ‘interpretation – virtual’ service option. Minimum is 1 hour.

8. Click on the 'Preview Quote' button to review your details. Edit details if necessary. If no changes are needed then click 'Save' to finalize the quote.

9. After the quote is saved in the system, you'll automatically receive an email with a

PDF attachment of the quote.

10. When you're ready to approve the quote, log back into EPS and click on 'Your

Quotes' in the left panel.

11. Click the checkmark icon in the ACCEPT column to proceed.

12. Review the information automatically filled in from your profile:

13. Feel free to customize the Description field to your preference.

14. You can specify your expectations in the 'Deliverable' field.

15. Click the 'Save' button to secure your changes.

Both you and EPIC Translations will receive an email notification once your quote is converted into a project. EPIC Translations will review the details and reach out with any questions before assigning the project.

Submit Project Sometimes, you might want to skip submitting a quote and directly submit a project request. That's what the 'Submit Project' feature is for.

Click on the 'Submit Project' icon to access the project submission form. Your client details will automatically populate with information from your profile. Simply fill in the remaining fields to provide the necessary project details:

1. Service Requested

2. Source Language

3. Target Language

4. Instructions

5. Date

6. Start time

7. End time

8. Project File (optional)

9. Count

Additional Links

The EPS home page/landing page will display additional links, as shown in the screenshot below.

Easily view various types of projects for yourself by clicking on the dropdown arrow for

Projects field. You can view projects such as completed and those assigned to you.

You can also update your password and see all the quote requests you've sent to EPIC

Translations.

EPS Client Access Module

You'll have the ability to perform these tasks:

1. View your profile

2. Edit your profile

4. Submit a quote

My Profile

Submit Quote (Interpretation - Virtual)

1. Click on the 'Submit Quote' icon. Your client details will automatically be filled in with the information from your profile.

12. Review the information automatically filled in from your profile:

Submit Project

Sometimes, you might want to skip submitting a quote and directly submit a project request. That's what the 'Submit Project' feature is for.

Click on the 'Submit Project' icon to access the project submission form. Your client details will automatically populate with information from your profile. Simply fill in the remaining fields to provide the necessary project details:

Additional Links image4.emf image6.emf

Microsoft_Word_Document.docx

State of Wisconsin Contract

LanguageLine Account Setup

Customer Contact Information

Department/Agency/Org Name:

CUSTOMER CONTACT INFORMATION

Operations Contact

Billing Contact Same as Operations Contact

Name:

Name:

Title:

Title:

Telephone:

Telephone:

Fax:

Fax:

E-mail:

E-mail:

Address:

Address:

City, State, Zip:

City, State, Zip:

© 2019 Language Line Services, Inc. • One Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanguageLine.com • CONFIDENTIAL INFORMATION • REV 06.17.19 2 image5.emf

Microsoft_Word_Document1.docx Onsite Interpreter Request

State of Wisconsin Contract

Please fill out this form completely and send it to: OnsiteRequests@LanguageLine.com and KMistry@languageline.com

Assignment Billing Information

LanguageLine Client ID

Parent Account Reference Number

XXXXX

Billing Contact Name

Billing Contact Email

Billing Contact Phone #

Billing Address

Billing City, State, Zip

Purchase Order # (if applicable)

Assignment Request Information – State of Wisconsin Contract

Name of Department/Agency/Municipality

Requestor’s Name

Requestor’s Telephone Number (please provide alternate # for emergency contact)

Requestor’s Email Address

Language Needed

Place of Assignment & Interpreter Check-In Instructions (be specific – Suite #, Floor, where/who to check in with)

**Virtual Assignments Only**

Name of Virtual Platform (Zoom, Teams, etc)

**Virtual Assignments Only**

Link to Meeting

Name of Onsite Contact Person

Name of Limited English Proficient or Deaf/Hard-of-Hearing Client

Nature of the Assignment

Date of Assignment

Start Time of Assignment

Length Needed/End Time of Assignment

Preferred Interpreter (if any)

Gender Preference (if any)

Cost saving tips when scheduling an onsite interpreter below

The below details are subject to change based on the current terms & conditions of any existing Language Line Contract

1. If at all possible, please provide us 3-5 business days’ notice. However, we realize this is not always possible and we will do our best to fill any onsite interpreting request.

1. When possible, schedule onsite interpreters for assignments to take place Monday through Friday between the hours of 8am and 5pm to avoid non-standard hourly rates.

1. Contact us at least 1 full business day in advance to cancel an interpreter request to avoid the cancellation fee.

1. Requests that are placed with a less than 24 hours business notice are subject to premium rates.

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