5 Telephone USER GUIDE PRICE LIST 5-7-25.xlsx

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Telephone Foreign Language Oral Interpretation Services are required 24/7/365 via a toll-free number provided by the Contractor. The Contractor's Interpreter mediates between the buying Agency's staff and the buying Agency's non-English speaking or LEP Client to interpret the conversation.

Refer to each Contractor's tab in this spreadsheet for pricing, contact information, instructions for setting up new billing accounts and obtaining services, non-core languages, proficiencies, etc.

To search this document for a specific language, press Control-F. When the search window opens, next to "Within" select "Workbook." Type your language in the "Find what" field and click "Find Next" to see all listings.

When reaching out to the contract manager for assistance, please include all pertinent information, such as: the lot or service you are inquiring about, the nature of the request, the vendor(s) involved, a summary of the issue or question, any service request documents you may have sent the vendor that contains pertinent info.

Contactor's 24/7/365 call routing system must be able to connect customers with the appropriate Interpreter within four (4) minutes' wait time for all Core Languages.

If notice of cancellation is made less than one (1) business day prior to the scheduled service, this is considered a missed Assignment and should be reported by the Agency to the Contract Manager listed above.

The contractor's list of Proficiencies is informational in nature and does not imply any particular type of expertise within each category. Buying Agencies that require a specific area of Proficiency are to work with the Contractors to determine whether they can provide the appropriate expertise. Proficiencies are not billable.

In the case of Telephone Interpretation, emergency or after-hours situations may arise where an off-contract vendor must be used. In these cases, the BCE should be requested the next business day.

The email must include documentation that you contacted all contracted vendors, an explanation why the service required cannot be provided by the contracted vendors, and the name and pricing of the non-contracted vendor you are requesting to use. There is no longer a DOA form for this; requests are submitted via email.

mailto:kristina.harris@wisconsin.gov Atlantic

Supplier ID 150363

Please use the attached Billing Request Form to set up a billing account.

Core Languages

Non-Core Languages

mailto:nrasberry@atlinterpreters.commailto:accounting@atlinterpreters.com

GLOBO

Supplier ID 152977

Required billing information : Contact name, email, and phone number. Intake questions are optional for end-users

Core Languages

Non-Core Languages

mailto:kyle@helloglobo.commailto:kyle@helloglobo.comhttps://secure-web.cisco.com/1g6vOMrcgGsp_nNlCbgDgxRYe4gpe5h94Q9UKT_yOXDG6tPhlGI49y3pQpg1bYz6_kvBDxEknFJXkc8Pm8ZYn88uzqVm0_7gMtgALNrDxPDXS0mZC9WqlOxnrF36Pr9qnx9b4MImRw35tPW_Gj-uAWChUmxMSKCmvqT_Uj1GFUlwLGYNhucTRC6Bk6GF27CacVIqIcAUK76MVW6FG1zEv3cFWUIkgJqmVjl-5KSZhIRMS0iWh4HU_C29XKIkCFFVhLrJr7aZlncYXcwSjbKvtR5X254AeqQsigAlZrTBLUxXjmMo44erQaj3_-V8hYPDY/https%3A%2F%2Fwww.helloglobo.com%2Fget-started-invoice-only LanguageArts

Supplier ID 152842

To set up a dedicated local number LanguageArts will need to complete proper customer onboarding to ensure that all billing and reporting requirements are met.

Obtaining Service LanguageArts will provide State of Wisconsin and all departments a dedicated local number that will dial into LanguageArts contact center to access an interpreter on demand 24/7/365 days in the language requested. State of Wisconsin callers will be connected to a live dispatcher that will assist with language identification, interpreter connection, etc.

Core Languages

Non-Core Languages

mailto:pola@languageartsusa.commailto:JMiranda@LanguageArtsUSA.com Propio

Supplier ID 124918

Core Languages

Non-Core Languages

mailto:fnaseem@propio.commailto:clientservices@propio.commailto:fnaseem@propio.com image1.png

Microsoft_Word_Document.docx

Billing Information Request Form

1. Company Information

· Company Name: ____________________________________

· Contact Person/Department for Billing: ____________________________________

· Phone Number: ___________________________________

· Email Address for Invoice Delivery: ____________________________________

2. Billing Address

· Street Address: ____________________________________

· City: ____________________________________

· State: ____________________________________

· Zip Code: ____________________________________

4. Purchase Order Information

· Purchase Order Number (if applicable): ____________________________________

Signature: ________________________________ Date: ________________________________

*Contact Atlantic Interpreters if you have any questions or concerns at info@atlinterpreters.com or call 608-416-4451(WI) image2.emf

*Contact Atlantic Interpreters if you have any questions or concerns at info@atlinterpreters.com or call 608-416-4451

You will need to first call an interpreter on-demand. Once you have established connection with an interpreter on an audio call, invite additional participants by clicking the small + on the caller. The interpreter could also place the call for you.

Invit ing Part icipants to Audio On-Demand Calls on a Browser

*Contact Atlantic Interpreters if you have any questions or concerns at info@atlinterpreters.com or call 608-416-4451

For an Over-the-phone (OPI) Call: Click on “dial for audio” and a dial pad will open as shown below.

Enter the phone number and hit “Call.” There is no need to dial 1 or 9 first, just start with the area code for US based numbers. If the number is not a US number, click the small flag icon within the caller and select the appropriate country and country code.

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Microsoft_PowerPoint_Presentation.pptx (xxx)-xxx-xxx

On-Demand OPI User Instructions

The State of Wisconsin

Connect

Dial your dedicated number: (Assigned during account set-up)

Select a Language

Follow the prompts to select a language.

Answer Your Intake Question (Optional)

“May I please have your department”

Speak to the Limited English Proficient Individual

Your interpreter will introduce themself. Please greet the interpreter and provide the nature of the call.

Speak naturally and directly to the LEP.

Pause after completing a thought or phrase to give your interpreter time to interpret.

Finish the Call

When the call is complete, simply disconnect.

Speak directly to the other party, not the interpreter.

Speak in short phrases.

Speak audibly and clearly.

Speak in “living room” language. The simpler the concept is, the easier it is to interpret.

Acronyms/jargon you use daily may not be familiar to the interpreter, let alone the LEP. Health literacy in the US is not that high, and it is lower in many other countries.

Pause often.

Let the interpreter finish their rendition before you begin speaking again.

Be aware of your surroundings - remember that all of the background noise you can filter out affects the ability of the interpreter to hear you clearly through the phone.

Remember not every culture is as direct as ours. A simple yes or no question that you ask will likely get a long answer with all of the surrounding details and background context. The reverse could also be true.

Use a teach-back. If you are not getting the answer you want from the LEP, ask them directly to tell you what they have understood from your question/statement.

Tips for Working with an Interpreter

Tips for Working with an Interpreter

There are some occasions when an interpreter will need to clarify so they can interpret correctly.

We help people communicate when it matters most.

There are rare times when an interpreter acts as a cultural broker and in even rarer occurrences, they may advocate. However, the majority of the time, an interpreter’s job is limited to being a conduit from language to language.

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LanguageArts Language Capability

LanguageArts commonly requested language list.

Acholi Foochow Kurmanji Shanghainese Afrikaans French Kwawu Sichuan Akan French Creole Lahu Sicillian Akateko Fukienese Laotian Sierra Leone Creole Aklanon Fulani Latvian Sinhalese Albanian Fulfulde Liberian Slovak Amharic Ga Lingala Slovene Arabic Georgian Lithuanian Somali Aramaic German Luganda Soninke Armenian (Eastern/Western) Gorani Luo Sorani Assyrian Greek Maay Maay Spanish Azerbaijani Guizhou Macedonian Swahili Bambara Gujarati Maithili Swedish Bantu Haitian Creole Malay Tagalog Basque Hakha Malayalam Taiwanese Behdini Hakka Mam Tajik Belarusian Harari Mandaeans Tamil Bengali Hausa Mandarin Tedim Berber Hebrew Mandingo Telegu Bikol Hindi Maninka Temne Bosnian Hindko Marathi Thai Bravanese Hmong Marshallese Tibetan Bulgarian Hokkien Mien Tigre Burmese Huizhou Mina Tigrinya Cambodian Hunanese Mixteco Toishanese Cantonese Hungarian Mizo Tonga Cape Verdean Ibo Moldavian Tongan Catalan Icelandic Mongolian Tosk Cebuano Illongo Montenegrin Tshiluba Chaldean Ilocano Mortlockese Turkish Chamorro Indonesian Navajo Twi Chin Italian Neopolitan Ukrainian Chiu Chow Japanese Nepali Urdu Chuukese Javanese Nigerian Pidgin Uyghur Croatian Jola Norwegian Uzbek Cutchi Kachi Nuer Vietnamese Czech Kanjobal Oromo Visayan Danish Karen Pangasinan Waray Dari Karon Pashto Wenzhounese Dinka Kayah Patois West African Creole Duala Kazakh Polish Wolof Dutch Kikuyu Portuguese Xhosa Estonian Kinyarwanda Punjabi Yemen Ewe Kirghiz Pwo Yi Falam Kirundi Rohingya Yiddish Fanti Kizigua Romanian Yoruba Farsi Korean Russian Yunnan Fiji Hindi Krio Samoan Yupik Finnish Kunama Serahule Zanniat Flemish Kurdish Serbian Zulu image5.emf