3-AZ RFP#BPM006719 -- Echo1 Method of Approach.pdf

Request for Proposal

Solicitation No. BPM006719

Statewide Emergency Response Services and Solutions

Arizona Department of Administration

State Procurement Office

Attachment 12 – Method of Approach

The Offeror shall provide a narrative response to each section that demonstrates their understanding of the Scope of Work requirements and describes the company’s overall method of approach for providing the Service(s) stated in this Solicitation. If there is a section that is not applicable to the Services required by the Scope of Work, you may mark it “N/A”.

Offeror shall provide a response either after each section or in a separate document entitled: “Attachment - Method of Approach.” If a separate document is used, please clearly designate each section and double-check to ensure that each question has been answered. If any information provided is considered CONFIDENTIAL by Offeror, the information must be specifically included in the Confidential Information Designation Attachment and related documentation to be assessed for confidential treatment under A.A.C. R2-7-103.

Customer Service

1. How will the Offeror service a Participating Entity’s account if awarded? Does each representative have access to the Participating Entity’s account information to best help them?

2. Hours of operation if help is available via phone, a chat function online, etc. 8:00 am to 5:00 PM in EACH time zone would be preferred. Including an emergency contact with phone, email etc. of whom to contact after hours. Include in the response if the Offeror has a dedicated phone line or staffing for government sales.

3. Describe how Customer Service can assist a Purchasing Entity with finding sustainable and/or other products.

4. Describe the Offeror’s quality assurance measures for both orders and any other customer service-related quality assurance measures.

5. If there is an issue with an order placed or any other customer service issue, how are those addressed?

6. Describe Offeror’s return substitution policy that would apply if awarded a Master Agreement.

Forced substitutions will not be allowed. Explain how the Offeror notifies customers of an out-of-stock item(s) including if Offeror notifies customers about how the equivalent item compares to the out-of-stock item.

7. Describe the Offeror’s online ordering system that Purchasing Entities would use to create a profile, place orders, track orders and other functions the system could have. If there are other ways to order Products, indicate that as well including connecting to eProcurement systems.

8. What is the Offeror’s return policy?

9. Provide the following information:

Company Representative(s):

Main Point of Contact:

Toll-free number:

E-mail:

Please find Echo1’s full narrative response included within this section.

Supply chain and logistics management

1. Describe in detail how your company will manage an awarded contract. Include the following at a minimum:

○ Ongoing coordination of product availability and service turnaround

○ Training of staff regarding an awarded contract

○ New user account set-up

Solicitation Attachment – Method of Approach | Revision No. 1 | Revised 11-22

Arizona Department of

2. Describe how you intend to market an awarded contract, provide a specific marketing plan for an awarded contract.

Please find Echo1’s full narrative response included within this section.

Reporting Participating Entities will have different needs when it comes to reporting. Describe Offeror’s reporting capabilities including customization. (e.g., sales reporting, sustainability reporting, sustainable labeling available, usage reports, any other state reports needed by a Participating Addendum etc.).

Please find Echo1’s full narrative response included within this section.

Implementation Plan Implementation of a Master Agreement, if awarded is vital to the Participating Entities. Describe in detail the Offeror’s implementation plan including an estimated timeline to include at minimum the following points:

1. Detailed specific information, resources, and assistance the Offeror will require from each Participating Entity to implement the Participating Addendum.

2. Describe how soon from execution of a Participating Addendum the online ordering system will be available to each Participating Entity. If a phased implementation is planned in terms of limited functionality vs. complete functionality, please specify.

3. Describe in detail the Offeror’s experience when implementing customer relationships of equivalent size and complexity.

4. Describe any customization abilities for different States or political subdivisions within a Participating Entity.

Offerors are encouraged to include value-added solutions that may improve or enhance a Participating Entity and Purchasing Entity’s use of the Master Agreement, including products, services or both offered, if awarded.

a. Installation of Products (if applicable). Describe the Offeror’s ability to provide non- third-party installation services of products or equipment that a Participating Entity(ies) may choose to award in their Participating Addendum. Some States may be limited by State rules when it comes to installation of equipment, for instance, electric vehicle charging stations are a Public Improvement. Include in the Offeror’s response, if there are any instances a warranty may be voided if not installed by the Offeror.

b. Warehouse Management Solutions. If applicable, describe a warehouse management solution that the Offeror has the ability to offer a Participating Entity.

c. Disaster Recovery Plans and Services. Describe Offeror’s emergency management plan to aid

Participating Entities during an emergency or disaster recovery. Be specific as to response time, product availability, how to best contact the Offeror during an emergency and other services offered. Include an example of a time the Offeror assisted a State during an emergency. DO NOT include the Offeror’s disaster recovery plan for Offeror’s own company.

d. Use of Diverse Suppliers. Each State has different reporting, statutes and rules that apply to ensure the use of diverse business’s (e.g., small business, woman owned, veteran owned, disadvantage and other business’s). How does the Offeror intend to use and of these businesses?

Provide a plan including how the use of a small business or other identified types would be used if a Master Agreement was awarded. This will be addressed at the Participating Addendum level with States that have requirements may vary.

Arizona Department of

e. Discounts or Other Incentives. Additional discount options are encouraged, which can distinguish between individual order minimum quantities and other discount terms that may be defined by the Offeror for the evaluation committee to consider. Extensions of additional discounts past the Master Agreement’s initial term are not required but may be offered. If a Offeror has other incentive programs than discounting product, for instance a rebate program that could be offered, include that in the Proposal response as well.

Here are 3 scenarios (Scored).

Please provide the method of approach solution to these scenarios. Detailed any risk/assumption in your response.

Enter the pricing info in the pricing sheet.

Scenario #1 Deploy and staff a self-sustaining base camp with wrap-around services (feeding, sanitation, medical, shelter, security, etc.) to Whetstone, AZ (Cochise County) capable of sustaining 1000 persons per day for 3 Months.

Scenario #2 Deploy and staff a Point of Dispensing (POD) Facility with helicopter operations and high profile trucks for delivery, and warehousing in Kayenta (Navajo County) that will sustain the area residents after a devastating flood. Basic supplies would be supplied by FEMA in pallets (food, water, portable generators, toiletries, blankets, cots, etc) from their distribution centers.

Scenario #3 Deploy and set-up a Temporary Support Center (power, communications, morgue) after a devastating fire sweeps thru the City of Welton (Yuma County)

Offeror Response:

Click here to enter your response.

Customer Service

1. How will the Offeror service a Participating Entity’s account if awarded? Does each representative have access to the Participating Entity’s account information to best help them?

Yes, each representative will have access to the participating entity’s account information in order to best help them. The Echo1 customer service team is composed of three (3) o�ce-based personnel who are responsible for monitoring projects, field operations, and responding to customer requests, concerns, and questions. Our customer service lead, Lauren Hooper, brings six

(6) years of experience working with high-net-worth family o�ces, driving communication with multiple stakeholders and managing expectations with internal and external partners.

Our customer service team is trained and versed on the internal procedures for dispute resolution including escalation procedures when necessary. In the last year, we resolved 100% of customer questions and concerns without the need for escalation. In the event that escalation is required, we maintain a three (3)-step process that ends with the President/CEO personally addressing and resolving any concerns as the last step. Given that Echo1’s operations are of an emergency nature, it is paramount that concerns and complaints be treated as an emergency.

At the field level, customer service is part of every employee and partner’s responsibilities. It is key to the success of a mission that all staff and partners successfully work together toward the same goal, take complaints and constructive criticism seriously, and take action in the field to resolve issues. Our capable management and leadership team are all trained in customer service expectations and have the appropriate authority to problem-solve in real-time. The field team having the necessary authority to solve a problem eliminates the need for multiple parties to become involved, further delaying an actionable solution.

2. Hours of operation if help is available via phone, a chat function online, etc. 8:00 am to 5:00 PM in EACH time zone would be preferred. Including an emergency contact with phone, email etc. of whom to contact after hours. Include in the response if the Offeror has a dedicated phone line or sta�ng for government sales.

Echo1 Customer Service: Hours of Operation

Hours : 8:00 AM - 5:00 PM Monday-Friday Saturday & Sunday - Closed Timezone: CST

Contact: Nathan Normoyle, President and CEO Phone: 832-840-6590 Email: nathann@echo1el.com On-Call/Emergency Contacts are available 24/7/365 to respond to urgent requests.

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3. Describe how Customer Service can assist a Purchasing Entity with finding sustainable and/or other products.

Whenever possible, Echo1 looks for sustainable options. Given the wide range of possible disaster situations, it is not possible to stock the quantity of every type of equipment, supply, and material.

Some materials and supplies have a fixed shelf life, some take too much space, and others are not economically viable to keep on hand with limited use. As a result of these limitations, it is necessary for Echo1 to maintain a diverse supplier, vendor, and partner network across the United States and globally to maximize the availability of equipment, supplies, and materials when they are urgently required. We maintain relationships with partners in other countries as well as the US to provide an option(s) when there is not one domestically. In the case of an urgent need, we will expand our search for inventory sources within our network as follows:

● Echo1 Inventory

● Local/Regional Partners (local to the event)

● Tri-State Partners (within three (3) states of the event)

● US National Partners (draw in resources, equipment, and supplies from anywhere in the US)

● International Partners (draw in resources from outside of the United States)

4. Describe the Offeror’s quality assurance measures for both orders and any other customer service-related quality assurance measures.

Echo1’s quality assurance measures have been specifically designed to be reliable, e�cient and meet the necessary standards during emergency situations.

Some key measures include:

● Standard Operating Procedures (SOPs)

○ Communication Protocols

○ Emergency Response Activities

○ Logistics Operations

● Training

○ Emergency Preparedness - We offer emergency preparedness training for first responders and private-sector clients, enhancing their readiness for real-world scenarios.

○ Personnel - Being prepared and equipped to handle any type of event is critical.

○ Specialized -

○ Team -

○ K-9 -

● Certifications

○ Including:

● Equipment and Technology Maintenance

○ Including:

● Management Procedures

○ Monitoring Performance

○ Contingency Plans

● Performance Metrics and Evaluation

○ Including:

● Post Incident Reviews

○ Turnaround times include:

● Compliance with Regulations and Standards

○ Local, regional, and national

● Communication and Coordination

○ Emergency Teams

○ Logistics Staff

○ Regularly test communication systems

5. If there is an issue with an order placed or any other customer service issue, how are those addressed?

Echo1 will utilize a 24-hour customer service hotline to respond to complaints, inquiries, and provide relocation mission-specific information to program participants and members of the general public. Echo1 recognizes that the success of our organization relies on our ability to deliver high-quality work with exceptional customer service and invests heavily in related training and continuing education.

Echo1 will designate a senior administrator as the customer service point of contact for the relocation program. The anticipated designee currently leads Echo1’s customer service Team and has 20 years of experience in a customer service background. The core customer service team for this contract will include three (3) to four (4) Echo1 employees. All operators of the customer service hotline will receive additional training to respond to potentially common questions or information requests. Echo1’s customer service team will also be available to facilitate contact between program participants and state and local welfare organizations that can provide additional support services.

To ensure a consistent customer experience, the customer service team will be directed to forward any inquiries requiring a more detailed analysis to the designated point of contact for further review. The point of contact will register the inquiry or complaint and follow up with the customer within 24 hours to provide a response or to request further information. Echo1 encourages customers to provide any feedback following the resolution of their inquiry in order to identify areas for further improvement for purposes of quality assurance.

To effectively resolve customer issues, Echo1’s customer service team is instructed to request further information, acknowledge and document the issue, formulate a solution, follow up with the customer, and analyze any customer feedback. Echo1 is highly selective when employing staff whose Echo1 role designation will require frequent communication with clients. All members of

Echo1’s customer service team are selected based on possessing a calming character and demonstrating the ability to think on their feet at all levels of our company’s hierarchy.

Echo1 employs the HEART model for resolving client issues. This model utilizes the following steps:

HEART MODEL

● H ear : Listen to the customer's experience.

● E mpathaize : Let the customer know that you understand their concern and take it seriously.

● A pologize : Inform the customer that you are sorry that the experience they had occurred.

● R espond : Explain how you will address the concern expressed by the customer.

● T hank : Thank the customer for taking the time to share their experience to assist the company in making improvements.

The following matrix details Echo1’s customer service model and escalation triggers. All Echo1 employees are responsible for providing outstanding customer service; these methods help ensure our services meet the expectations of our customers and clients. On average, over the last two (2) years Echo1 has resolved 75% of all customer issues at Level 1 and 20% of all customer issues at Level 2. The remaining 5% of customer issues are resolved at Level 3 or above. Echo1 emphasizes resolving customer issues at a lower level, and escalation of issues to a higher level is uncommon.

6. Describe Offeror’s return substitution policy that would apply if awarded a Master Agreement. Forced substitutions will not be allowed. Explain how the Offeror notifies customers of an out- of-stock item(s) including if Offeror notifies customers about how the equivalent item compares to the out-of-stock item.

N/A.

7. Describe the Offeror’s online ordering system that Purchasing Entities would use to create a profile, place orders, track orders and other functions the system could have. If there are other ways to order Products, indicate that as well including connecting to eProcurement systems.

N/A.

8. What is the Offeror’s return policy?

N/A.

9. Provide the following information:

Company Representative(s): Not applicable.

Main Point of Contact: Not applicable.

Toll-free number: Not applicable.

E-mail: Not applicable.

Supply chain and logistics management

1. Describe in detail how your company will manage an awarded contract. Include the following at a minimum:

● Ongoing coordination of product availability and service turnaround N/A: Echo1 does not offer any products and only proposes to supply our services.

● Training of staff regarding an awarded contract Echo1’s specialized teams undergo extensive training when beginning new contracts and their specific needs. We hold training sessions that inform them of specific contract objectives, requirements, and nuances. After this, our team has regular training sessions for emergency situations and protocols.

● New user account set-up N/A.

2. Describe how you intend to market an awarded contract, provide a specific marketing plan for an awarded contract.

We maintain strict confidentiality surrounding state and federal contracts, and as such, we have no plans to market or advertise awarded contracts.

Reporting Participating Entities will have different needs when it comes to reporting. Describe Offeror’s reporting capabilities including customization. (e.g., sales reporting, sustainability reporting, sustainable labeling available, usage reports, any other state reports needed by a Participating Addendum etc.).

Echo1 is capable of meeting or exceeding all reporting requirements identified within the RFP. Our o�ce support team regularly produces and submits reports for simultaneous ongoing engagements, including equipment GPS tracking reports, billing by PO, open contracts by PO, contract closeout, refueling reports, resource allocation reports, and PO status reports.

Our firm utilizes several tools to track workflow, assets, personnel, and fleet units which include:

● Accounting software capable of live reporting on a per PO basis including status, equipment allocated, cost to date, variances, personnel allocated, geographic locations based on geo-fencing, invoicing status, and payment status. PO reporting can be run by location, customer, and contracting o�cer.

● Asset allocation tracking by RFID and/or barcode for non-motorized assets.

● Electronic time-clock for personnel, which include geo-fence-based services.

● Field service reporting via mobile app which identifies service calls for active sites.

Reporting includes issues (such as a down generator), time of service technician dispatch, time of issue resolution, summary of work completed, and if the unit needed to be exchanged, the new unit tag number.

● Internal PO and WO system for vendors and sub-contracts which issues unique identifiers to all task orders and active engagements.

● Live GPS Tracking for power equipment (generators, pumps, vehicle fleet).

In addition to our internal reporting capabilities and technology, we also communicate regularly with vendors, partners, and sub-contractors to configure custom systems to meet reporting requirements. In some cases, our partners are using superior systems which we routinely adapt and use to enhance our own capabilities.

Echo1 intends to dedicate a member of our staff to learning, tracking, and including any information (both requested and required) in custom reports. They will also be responsible for adjusting internal processes to ensure the reports are generated and issued according to the required schedule. This person will become familiar with reporting requirements and will be consistently interacting and collaborating with Agency staff to continuously refine and improve our reporting capabilities.

Shipping and receiving reports are handled at the field level to provide as close to real-time information as possible. Shipping information for inbound or outbound packages during an emergency engagement are tracked by barcode or RFID, and, in some cases by GPS on the fleet unit.

Implementation Plan Implementation of a Master Agreement, if awarded is vital to the Participating Entities. Describe in detail the Offeror’s implementation plan including an estimated timeline to include at minimum the following points:

1. Detailed specific information, resources, and assistance the Offeror will require from each Participating Entity to implement the Participating Addendum.

N/A.

2. Describe how soon from execution of a Participating Addendum the online ordering system will be available to each Participating Entity. If a phased implementation is planned in terms of limited functionality vs. complete functionality, please specify.

N/A. Echo1 is not offering products; we are only offering our services.

3. Describe in detail the Offeror’s experience when implementing customer relationships of equivalent size and complexity.

Both the company CEO, Nathan Normoyle, and Aaron Melancon, Director of Field Operations, have the experience, knowledge, and attitude to work well in an emergency operations center environment, maintain relationships and partner with key response staff and other stakeholders to work towards the desired outcome. Mr. Normoyle has operated in both internal and external emergency operations center environments for more than 15 years, often coordinating and sharing information with 30 or more stakeholders involved in the same mission. Our supporting staff for administration, reporting, accounting, and field coordination all have emergency operations experience with respect to urgency, working environment, and stakeholders.

We undertake an extensive vetting exercise when considering a new partnership, which includes financial strength, quality of product or service, customer service and escalation procedures, as well as supply chain resilience. The majority of our partners have been in mid-term and long-term relationships, and we have a high degree of confidence in their operational capabilities based on previous performance. We do, however, constantly look to add partners in strategic areas to continue to build redundancy and additional capacity.

4. Describe any customization abilities for different States or political subdivisions within a Participating Entity.

N/A.

Offerors are encouraged to include value-added solutions that may improve or enhance a Participating Entity and Purchasing Entity’s use of the Master Agreement, including products, services or both offered, if awarded.

a. Installation of Products (if applicable). Describe the Offeror’s ability to provide non-third-party installation services of products or equipment that a Participating Entity(ies) may choose to award in their Participating Addendum. Some States may be limited by State rules when it comes to installation of equipment, for instance, electric vehicle charging stations are a Public Improvement. Include in the Offeror’s response, if there are any instances a warranty may be voided if not installed by the Offeror.

N/A.

b. Warehouse Management Solutions. If applicable, describe a warehouse management solution that the Offeror has the ability to offer a Participating Entity.

In total, the Echo1 maintains over 20 acres of laydown yards and 38,000 square feet of warehousing capacity. We are well-equipped to pre-stage assets and deploy rapidly to meet the logistical demands of any emergency.

c. Disaster Recovery Plans and Services. Describe Offeror’s emergency management plan to aid Participating Entities during an emergency or disaster recovery. Be specific as to response time, product availability, how to best contact the Offeror during an emergency and other services offered. Include an example of a time the Offeror assisted a State during an emergency. DO NOT include the Offeror’s disaster recovery plan for Offeror’s own company.

Echo1 Emergency Logistics, Inc. combines many disciplines to provide turn-key emergency and disaster response operations and services on a global scale. Typically, these response operations require more than air support; they require protection (armed security), medical support (in the event of an injury while on a mission), and ground support to ensure safe, e�cient, and reliable service. We can provide comprehensive mission support services, including base camp/expeditionary camp services, armed security, field medical services, and ground support equipment such as vehicles, boats, armored gear, and critical life support items like food, water, ice, fuel, and other supplies.

Mission profiles that Echo1 is best positioned to service include:

● Conflict zone, wartime, and other austere environment operations

● Expeditionary operations

● Insertion operations

● Mass evacuation operations

● Natural disaster response and recovery operations

● Search and Rescue – urban and remote

● Special operations such as reconnaissance, spot and report, air supply drops, troop movement, and related missions

Corporate enterprises rely on Echo1 for disaster recovery, including security and temporary infrastructure to protect their assets and operations. We also work with NGOs and humanitarian organizations, delivering critical resources and personnel for disaster relief and evacuation efforts in high-risk environments.

A recent example of how we assisted a state during an emergency is our work providing air support in the aftermath of Hurricane Helene and Hurricane Milton. The Florida Division of Emergency

Management contracted Echo1 to provide air support in response to Hurricanes Helene and Milton in September and October 2024. Air support included the provision of multiple rotary-wing and fixed-wing aircraft, crew, ground and mechanical support, and mobile ground assets (aviation fuel trucks, mobile mechanic units, and other support) to assist with the State of Florida’s response and recovery operations. Air support missions included the movement of first responders, state law enforcement, state o�cials, and cargo; we also conducted aerial reconnaissance, damage assessments., and other tasks as requested.

d. Use of Diverse Suppliers. Each State has different reporting, statutes and rules that apply to ensure the use of diverse business’s (e.g., small business, woman owned, veteran owned, disadvantage and other business’s). How does the Offeror intend to use and of these businesses? Provide a plan including how the use of a small business or other identified types would be used if a Master Agreement was awarded. This will be addressed at the Participating Addendum level with States that have requirements may vary.

Not applicable.

e. Discounts or Other Incentives. Additional discount options are encouraged, which can distinguish between individual order minimum quantities and other discount terms that may be defined by the Offeror for the evaluation committee to consider. Extensions of additional discounts past the Master Agreement’s initial term are not required but may be offered. If a Offeror has other incentive programs than discounting product, for instance a rebate program that could be offered, include that in the Proposal response as well.

Not applicable.

Here are 3 scenarios (Scored).

Please provide the method of approach solution to these scenarios. Detailed any risk/ assumption in your response.

Enter the pricing info in the pricing sheet.

Scenario #1 Deploy and staff a self-sustaining base camp with wrap-around services (feeding, sanitation, medical, shelter, security, etc.) to Whetstone, AZ (Cochise County) capable of sustaining 1000 persons per day for 3 Months.

Option A – Assuming this is a Responder Base Camp

In the above scenario, Echo1 would deploy the necessary equipment and resources from our Magnolia, Texas, location as the closest logistics center to Whetstone, Arizona. Our assets are hard-walled on wheels, which results in quick transportation with a wider range of tow vehicles.

The distance from Magnolia, Texas, to Whetstone, Arizona, is approximately 15 hours in transit at 1,050 miles. Assuming that the task order was issued at 3:00 PM today, the assets would begin arriving in Whetstone the following day.

Upon receipt of the task order, Echo1 would dispatch an advance team by plane. Depending on the nature of the precipitating event, the advance team could land at a number of airports in close proximity to Whetstone, including:

● Sierra Vista Municipal Airport – KFHU – 12,000’ runway

● Tombstone Municipal Airport - P29 – 4,400’ runway

● Benson Municipal Airport – E95 – 4,000’ runway

The advance team would be on the ground within eight (8) hours of receipt of the task order and would quickly assess the proposed site for the 1,000 person base camp, if a site was proposed by the State. If a site were not proposed, the advance team would scout potential sites and liaise with the State and/or private land owner(s) to establish the necessary agreements and legal framework to facilitate the placement of the base camp. The legal framework typically includes a short-term lease agreement with specified use, an agreement to return the site to an acceptable condition at the conclusion of the lease, and written permission to carry out necessary site preparation works, which may include land clearing, tree and vegetation removal, grading, and installation of hard base materials.

Once the site is arranged, the assets are inbound or delivered, and the base camp setup will begin.

Set up would include optimizing the layout to suit the selected site; ideal locations for vehicle parking, power generation locations, sanitation holding tank locations, fuel storage, debris collection locations, perimeter security, lighting, and placement of critical functions such as site access control points, medical, and administrative facilities.

A camp designed to accommodate 1,000 persons is typically between 10-20 acres of land. Our site will include the following primary assets and resources:

Equipment/Resource Quantity Description

Sleeper Trailer 87 12-person trailers, including on-site staff quarters 8-Stall Shower Trailer 22 8-stall shower trailer with changing area 10-Stall Restroom Trailer 11 10-person/restroom + one (1) spare Administration Trailer 3 Security, site administration and communications 8-Station Laundry Trailer 7 Capacity to run 24/7 laundry services, 56 stations total 65 KW Generator 16 Including necessary distribution, cable and fuel tanks 60x100 Tent 1 Feeding tent, including climate control 20x30 Tent 2 One (1) medical, one (1) entry/access control Freezer/Fridge Trailers 6 16’ mobile to store/maintain food and beverage Diesel Light Tower - 6K 20 Maintenance, site safety, perimeter lighting Perimeter Fencing - Portable TBD Portable fence panels to secure the base perimeter 26’ Storage Box 3 Maintain camp supplies Tele-Handler 6K 2 Material handling, site prep and asset placement Hard-Matt type temporary flooring

TBD Where the ground is not level or is muddy/wet, temporary hard floor panels to be installed

Starlink Kit 6 Satellite comms with Wi-Fi Camp Manager 1 Camp Supervisor 2 Security Lead 1 Security O�cer, Armed 7 Camp Administration 3 Cleaning Staff 8 Maintenance Staff 2 Laundry Staff 5 Servers/Meal Preparation 8 General Labor 3 Communications Specialist 1 Consumable Items TBD

Camp set up for 1,000 persons is typically accomplished within 72 hours of the site being made available, depending on the amount of site preparation required.

The camp is then run/managed for the 90-day mission by the dedicated camp manager; this person will oversee all camp operations, staff, and challenges.

Where possible, meals are brought in from off-site commissary kitchens on a daily basis. Where not possible, a separate mobile kitchen(s) facility would be added to the asset list above, as well as four (4) to five (5) meal-specific staff. Typical meals will include a hot buffet breakfast, a boxed lunch, and a hot buffet dinner. Meals can be adjusted based on the nature of the camp residents.

For example, for emergency responders, a higher caloric diet may be required due to the environment and nature of their work. Special meal requirements such as vegetarian, halal, and gluten-free can be accommodated as required.

Laundry services are full-service in nature, and permit for residents to drop off laundry in pre-labelled bags twice per week.

Access control and security are key factors to ensure that only those who are intended to be assigned a bed at the camp are permitted access to the camp facilities. The first entry into the camp is controlled by security personnel who, at the time of a resident’s first visit, will verify their eligibility and provide the camp resident with a credential with a QR code to be worn at all times while inside the camp.

Security is assigned to the entry/exit, as well as regular intervals of roving the camp interior and perimeter to ensure safety and security of all residents.

A medical tent and an ambulance are positioned at the camp to handle minor injuries and illnesses.

The ambulance remains on site 24/7 to evacuate urgent and life-threatening injuries and illnesses to the appropriate off-site healthcare facility. Medical gear on-site will include AEDs, first aid equipment for burns, cuts, broken bones, and other common injuries. At least one (1) member of the medical team will be trained in field-trauma medicine.

● The camp will be cleaned daily, including all facilities, linens, dishes, and exterior walkways.

● Debris management will be set up to handle daily pick-ups.

● Diesel fuel drops will take place daily.

● Fresh water and grey water handling will take place daily.

Additional options that can be added include:

● Vehicle/equipment maintenance facilities within the camp including heavy mechanics and capabilities to perform repairs in the field.

● Helicopter landing zone which can include a helicopter and pilot if required.

● Transportation buses and SUVs to move camp residents in or out of the camp as may be required. Movement can be local or extended range.

Option B – Assuming this is an immigration-related Base Camp

In the event that this scenario is calling for an immigration-related base camp, the methodology would be very different from the Responder Base Camp.

An immigration-related base camp would be deployed using a more semi-permanent set of assets, which is far more economical when considering a longer-term, consistent use basis.

Echo1 would propose to select a site for this camp that has access to shore-power where electricity could be connected to the site from a local utility. This is key in reducing significant costs associated with mobile generators and fuel.

The site would then be set up for semi-permanent operations including but not limited to:

● Installed 10’ fencing around the site perimeter, including a barb-wire finish

● A hard-packed gravel or paved entryway, main parking area, and installed lighting

● Hard floor bases for the semi-permanent structures installed using leveled dura-floor type product

● A city water connection and sewer connection would be made, if available at the selected site. If not available, an appropriately designed well and septic would be installed to significantly reduce costs related to trucking in water and trucking out waste-water on a daily basis.

Once the above site preparation is complete, the semi-permanent structures will be installed and will consist of the following:

● An administrative/processing tent

● A guard booth

● A medical screening o�ce tent

● Large “Dome Structures” outfitted to contain “cells” with approximately 125 beds per structure. Eight (8) structures in total to provide the requisite 1,000 beds. Each “Dome Structure” will have its own shower and restroom facilities.

● A laundry/housekeeping tent

● A secure storage tent for detainee personal belongings to be booked and stored

● A kitchen/food preparation tent

Example of “large dome structure”:

The entire camp will be between 10 to 15 acres of land.

Additional security features include a vehicle sallyport, secure storage, full perimeter lighting, and 24/7 roving armed guards.

We have attached a similar proposal, which we submitted in 2024 to the State of Texas, in which we included a proposed site plan. The Texas proposal contemplated temporary holding only for periods of 48-72 hours. Modifications to the plan would be required for longer-term holding. The Texas proposal also was designed for 100 persons. The solution for 1,000 persons is scalable by adding additional dome buildings and additional site service support.

Depending on the State’s requirements, the facility can be infinitely expandable to 2,500 or 5,000.

22511 Trailwood Lane, Tomball TX 77375

(832) 840 6590

Https://Echo1EL.com

Solicitation Number: Temporary Processing Center

VOLUME NO. 1

May 27, 2024 vía Email: fsc@soc.texas.gov

Procurement Team Texas Division of Emergency Management 2883 Highway 71 E.

PO BOX 285

Del Valle, Texas 78617

Re: Echo1 Emergency Logistics, Inc. Response to RFP “Temporary Processing Center”

Dear Procurement Team, Please find enclosed with this letter Echo 1 Emergency Logistics, Inc. response to the Division of Emergency Management’s Request for Proposal for “Temporary Processing Center.”

Echo 1 Emergency Logistics, Inc. provides full-service logistics support in response to a wide-range of emergency situations including but not limited to; weather-related disaster, wildfires, pandemics, mass-casualty, environmental disasters, acts of war, acts of civil unrest, migration and immigration, infrastructure failure, and other threats to life and property. Echo 1 was founded to provide a turn-key logistics support solution to public and private-sector clients during times of emergency, disaster, and otherwise unplanned situations with the ultimate goal to minimize casualties, maximize efficiency in response time, and maintain operational continuity in the face of the most challenging circumstances.

In response to this RFP, Echo 1 is pleased to submit the enclosed proposal for the Division’s review and consideration. We believe that our unique experience working with a wide range of threats, as well as our vendor network with global reach positions Echo 1 to be of significant value to the Division, and to the State of Texas.

Based on the information provided and, pending selection of a site for the Temporary Processing Center, Echo 1 is confident that the facility can be made operational within 3 weeks of receipt of Purchase Order.

Pursuant to the requirements of the RFP, Echo 1 provides the following information:

Company Name: Echo 1 Emergency Logistics, Inc.

Physical Address: 22511 Trailwood Lane, Tomball, Texas 77375 Primary Point of Contact: Nathan Normoyle

FEID/N: 93-3310896

Sincerely, Nathan Normoyle President / CEO Echo 1 Emergency Logistics, Inc.

TAB 2: COMPANY BACKGROUND

Echo 1 Emergency Logistics Inc. was founded to provide a turn-key logistics support solution to public and private-sector clients during times of emergency, disaster, and otherwise unplanned situations with the ultimate goal to minimize casualties, maximize efficiency in response time, and maintain operational continuity in the face of the most challenging circumstances.

The company was founded in 2023 by Nathan Normoyle who currently serves as President and CEO. Mr.

Normoyle has a diverse background in Emergency Management and Logistics spanning more than 20 years and, with engagements in 9 countries during that time. Prior to founding Echo 1 Emergency Logistics Inc., Mr. Normoyle was responsible for the Launch and Growth of ARS /Global Emergency Management in the United States market.

Echo 1 operates from two physical locations: the headquarters in Tomball, Texas and, logistics center in

Waveland, Mississippi. In addition to the primary operating locations, the company also maintains active agreements for laydown yards in Sarasota, Florida, Melbourne, Florida, Mobile, Alabama, and Dallas, Texas to allow for efficient deployment and pre-staging of equipment and assets on a regional basis. In total, the company maintains in excess of 20 acres of laydown yard and 38,000 SF of warehousing capacity.

Through the founder’s extensive relationships in Emergency Logistics across the US, Echo 1 has been able to quickly grow it’s internal processes, procedures, legal framework, and staffing to be in a position to respond to and service emergency situations of all sizes. Echo 1 operates with 23 employees, all of them contributing unique skillsets related to emergency management and emergency logistics. We have specialists in ground, air, and sea transportation (personnel and cargo), base camp deployment and operations, power generation and distribution, field medical services, search and rescue, and complex security operations. A lot of our team have a law enforcement and/or military background and bring field-tested training and experience in support of this RFP.

Financially, Echo 1 is a stable organization with sufficient cash, assets, and facilities in place to undertake the projected size and scope of this RFP including the ability to ensure continued operations in the event of delayed payment by the division. For further clarity, Echo 1 maintains a revolving credit facility in the $40 million range and, has the ability to provide a Performance Bond if required.

TAB 3: ORGANIZATION CHART

RFP-Specific Role Descriptions:

Nathan Normoyle President / CEO

Nathan will serve as the Primary Point of Contact with Division during planning, exercises, pre-deployment strategy, active missions and, post-mission wrap ups. Nathan brings 21 years of experience managing complex logistics in emergency situations in 9 countries. He has lead teams of between 100 and 800 personnel in the field and managed asset deployments of more than 4,000 pieces of equipment. Nathan will attend regular scheduled and unscheduled meetings with the division as requested and actively participate in all areas of the public-private partnership.

Nathan Normoyle

President / CEO

Yalda Nabil Controller

James Heckman

Director, Ground Transportation

David Prater Director, Air

Transportation

Christopher Mosley

Rigging & H&S Manager

Nick Steele Director, Security

Operations

Seth Pearson Field Security Manager

Tony Piegaro Director, SAR and

Medical Operations

Aaron Melancon

Director, Field Operations

Russell Dearman

Camp Operations Manager

Nolan Bagwell

Power & Lighting Manager

Kiel Toney Mobile Facilities

Manager

Lauren Hooper

Executive Assistant

Lauren Hooper Executive Assistant

Lauren brings 6 years of experience in assisting high net-worth family offices with a varied range of support both in-office and in the field. Lauren will act as dedicated customer service representative specific to this RFP. She will be responsible for developing and maintaining reporting to the division, responding to information requests, service concerns including follow-through to resolution.

Yalda Nabil Controller

Yalda has a background in architecture, engineering, and emergency management in Germany, Canada, and the US. She holds a Master of Architecture from the University of Lubeck. Yalda spent 8 years physically in the field of Emergency Management and has recently transitioned to a Senior finance role. Specific to this RFP, Yalda will be responsible for Invoicing , A/P, A/R, and supporting documentation. She will also manage vendor and sub-contractor agreements and legal matters.

James Heckman Director, Ground Transportation

James brings more than 20 years of international government and private-sector operations experience transporting personnel and cargo in the US, Mexico, Afghanistan, Iraq, and Central Africa. James has extensive operational experience in adverse environments coordinating complex ground logistics and transportation including work with US Federal Agencies. James will be responsible for the coordination, movement, pre-staging, deployment, and demobilization of assets in response transportation requirements.

David Prater Director, Air Transportation

Dave brings 24 years of aviation experience working in multiple capacities including Captain/PIC, Instructor Pilot, Site Manager for Afghanistan Rotary-Wing Contract supporting Operation Enduring Freedom. His primary focus has been aviation training and management in support of Emergency, Military Operations, Spec Ops, and Space Exploration. Dave will support the objectives of the RFP through the coordination and operation of aviation assets, movement of cargo and personnel, and Site Management as may be required.

Nick Steele Director, Security Operations

Nick brings to the table a 14-year background in Law Enforcement with a primary role as an investigator. He holds a Bachelor Degree in Criminal Justice and has the ability to train personnel in Tactical Combat Casualty Care (TCCC), Emergency Vehicle Operations, CPA, AED. Nick maintains FEMA Incident Command Systems Certification. Nick has a diverse background in complex security operations including Investigations, SWAT, Cold Case and Missing Persons (NamUs), Crisis Intervention, Tactical Combat Casualty, Fire Protection and Evacuation, Expert Marksman (pistol and rifle), and certified in Ground Defense – KPGA Baton, KRAV MAGA, PPCT FBI Arrest Control. Nick will serve as Head of Security for this RFP as well as design and implement security systems specific to the mission.

Tony Piegaro Director, SAR and Medical Services

Tony brings more than 35 years of Law Enforcement, Task Force Operations, Narcotics, and Explosives. He has a passion for K-9 training for military and law enforcement operations, as well as the development and deployment of Search and Rescue Programs which he has done for many agencies including Law Enforcement, Firefighting, and Maritime Air Rescue. Tony will provide management and field support for all medical-support related components of this mission.

Aaron Melancon Director, Field Operations

Aaron brings 25 years of diverse operational experience in austere environments and has demonstrated an unparalleled ability to problem-solve in real-time. Aaron regularly oversees large deployments of personnel and assets, acts as liaison to client representatives, and trouble-shoots in-field challenges as they arise. Aaron will support this RFP by being the Key Point of Contact in the field to Manage Resource Deployment while coordinating new mission requirements, geographic movements, and asset allocation.

Seth Pearson Manager, Field Security

Seth brings more than 14 years of experience in complex security operations internationally. Specializing in Mission Planning, Emergency Response and Evacuation, Vulnerability Analysis, and Team Training. Seth holds certification in High Threat Protection, NAEMT Tactical Combat Casualty Care, Firearms Instructor, and was a United States Marine Corps Sergeant for 7 years. Seth will be responsible for Base Camp (Responder or Shelter) Security, Supply Chain Management, and Critical Life Support Services.

Russell Dearman Camp Operations Manager

Russell brings more than 20 years’ experience working work public and private entities providing operational solutions in the field. He has worked with the US Army, Department of Defense, and Department of State as well as oversees clients and high net-worth individuals. Russell is well-versed in managing large deployments of personnel and assets, operating in challenging environments, and real-time problem solving. In support of this RFP, Russell will oversee the temporary facilities from pre-deployment through to operations and demobilization.

Nolan Bagwell Power and Lighting Manager

Nolan brings 12 years of experience as a USMC Sergeant and Law Enforcement. He has extensive knowledge in field operations of mobile prime power, power distribution, and fueling operations. Nolan will coordinate the deployment and management of mobile generators, distribution, lighting requirements, and field re-fueling / base camp fueling operations.

Other Staff and Support Roles

Echo 1 will modulate staffing with appropriate support roles, expertise, and quantities to successfully fulfil the requirements of this RFP. We have, historically, been capable of scaling staffing up to 800 personnel with minimal interruption to ongoing operations. We maintain technically and geographically diverse relationships that allow for 48-72 hour mobilization of required personnel anywhere within the United States.

TAB 4: TECHNICAL EVALUTAION CRITERIA

Relevant Experience and Ability:

While Echo 1 Emergency Logistics Inc. is relatively new in it’s existence, it is a continuation of it’s founder’s work, resources, and experience over the last 21 years, the last 3 years of which has included extensive work with the State of Florida.

Focusing only on the last 10 years, we have been involved with 7 major hurricanes, 2 wildfires, The Covid Pandemic, 1 Mass-Evacuation, 1 Large Urban Explosion, 2 Humanitarian Evacuation Missions, and hundreds of smaller scale missions for both public and private-sector clients. These events have taken our team to Canada, The United States, Dominica, The Bahamas, Haiti, Israel, and Sint Maarten in service to our clients.

Echo 1 Emergency Logistics…