19AQMM18R0336_Sections_1-11_(A005).pdf

Facility Management Support Services 19AQMM18R0336

TABLE OF CONTENTS

1.0 Pricing Information ---------------------------------------------------------------------------------------------------------- 3

1.1 SCOPE ----------------------------------------------------------------------------------------------------------------------- 3

1.2 CEILING PRICE (Time-and-Materials/Labor-Hour Contract) --------------------------------------------------- 3

1.3 TYPE OF CONTRACT ------------------------------------------------------------------------------------------------------ 3

1.4 MINIMUM AND MAXIMUM CONTRACT AMOUNTS (Indefinite Quantity Contract) --------------------- 4

1.5 Other Direct Costs -------------------------------------------------------------------------------------------------------- 4

1.6 Overtime ------------------------------------------------------------------------------------------------------------------- 6

1.7 EMPLOYEE SALARY BENEFITS------------------------------------------------------------------------------------------ 7

1.8 Payment in U.S. Dollars ------------------------------------------------------------------------------------------------- 7

1.9 REST AND RELAXATION (R&R) ----------------------------------------------------------------------------------------- 7

2.0 Descriptions/Specifications/Statement of Work -------------------------------------------------------------------- 7

2.1 PURPOSE ------------------------------------------------------------------------------------------------------------------- 7

2.2 BACKGROUND ------------------------------------------------------------------------------------------------------------- 7

2.3 USER ORGANIZATION --------------------------------------------------------------------------------------------------- 8

2.4 OPERATIONAL CONCEPT ----------------------------------------------------------------------------------------------- 8

2.5 GENERAL REQUIREMENTS --------------------------------------------------------------------------------------------- 9

2.6 Reserved ------------------------------------------------------------------------------------------------------------------- 13

2.7 GOVERNMENT PROGRAM AND CONTRACT MANAGEMENT ------------------------------------------------- 13

3.0 Inspection and Acceptance ---------------------------------------------------------------------------------------------- 14

3.1 Clauses Incorporated by Reference --------------------------------------------------------------------------------- 14

3.2 PERFORMANCE EVALUATIONS --------------------------------------------------------------------------------------- 14

3.3 GOVERNMENT QUALITY ASSURANCE PLAN SURVEILLANCE -------------------------------------------------- 14

3.4 METHODS OF SURVEILLANCE ---------------------------------------------------------------------------------------- 14

4.0 Deliveries and/or Performance ----------------------------------------------------------------------------------------- 15

4.1 Clauses Incorporated by Reference --------------------------------------------------------------------------------- 15

4.2 PERFORMANCE TERM OF BASIC (IDIQ) CONTRACT ------------------------------------------------------------- 15

4.3 TASK ORDER PERIOD OF PERFORMANCE -------------------------------------------------------------------------- 15

4.4 PLACE OF PERFORMANCE --------------------------------------------------------------------------------------------- 15

4.5 DELIVERABLES ------------------------------------------------------------------------------------------------------------ 15

5.0 Contract Administration Data ------------------------------------------------------------------------------------------- 17

5.1 02INV OFFICE OF OVERSEAS BUILDING OPERATIONS INVOICE INSTRUCTIONS ------------------------- 17

5.2 TASK AND DELIVERY ORDERS ----------------------------------------------------------------------------------------- 18

5.3 SELECTION AND AWARD ---------------------------------------------------------------------------------------------- 19

5.4 COST REIMBURSABLE ARRANGEMENTS - INVOICING ---------------------------------------------------------- 19

5.5 652.242-70 CONTRACTING OFFICER'S REPRESENTATIVE (COR) (AUG 1999) ----------------------------- 20

5.6 CONTRACT ADMINISTRATION DATA-------------------------------------------------------------------------------- 20

6.0 Special Contract Requirements ----------------------------------------------------------------------------------------- 21

6.1 CONTRACTOR EMPLOYEE REMOVAL ------------------------------------------------------------------------------- 21

6.2 SPOT IMPLEMENTATION ---------------------------------------------------------------------------------------------- 22

6.3 TELEWORK (CONTRACTOR EMPLOYEE TELEWORK) ------------------------------------------------------------ 22

6.4 ALTERNATE WORK SCHEDULES -------------------------------------------------------------------------------------- 24

6.5 NONPAYMENT FOR UNAUTHORIZED WORK --------------------------------------------------------------------- 24

6.6 Technical Direction------------------------------------------------------------------------------------------------------ 25

6.7 ORGANIZATIONAL CONFLICT OF INTEREST - General ---------------------------------------------------------- 25

6.8 CONTRACTOR IDENTIFICATION -------------------------------------------------------------------------------------- 26

6.9 Non-Disclosure Requirements --------------------------------------------------------------------------------------- 26

6.10 LICENSES, BONDS, AND PERMITS ---------------------------------------------------------------------------------- 26

6.11 Government Liability and Insurance ------------------------------------------------------------------------------ 26

6.12 Government Furnished Property (GFP) -------------------------------------------------------------------------- 26

7.0 Contract Clauses ------------------------------------------------------------------------------------------------------------ 27

7.1 Clauses incorporated by Reference --------------------------------------------------------------------------------- 27

7.2 Clauses incorporated in Full Text ------------------------------------------------------------------------------------ 28

8.0 List of Attachments -------------------------------------------------------------------------------------------------------- 38

9.0 Representations, Certifications, and Other Statements of Offerors or Respondents --------------------- 39

10.0 Instructions, Conditions, and Notices to Offerors and Respondents ----------------------------------------- 56

10.1 FAR PROVISIONS incorporated by reference ------------------------------------------------------------------- 56

10.2 FAR and DOSAR clauses in full text -------------------------------------------------------------------------------- 56

10.3 NOTICE TO OFFEROR ------------------------------------------------------------------------------------------------ 57

10.4 52.216-1 Type of Contract ------------------------------------------------------------------------------------------- 58

10.5 Formatting --------------------------------------------------------------------------------------------------------------- 58

10.6 Questions ---------------------------------------------------------------------------------------------------------------- 58

10.7 Proposal Instructions ------------------------------------------------------------------------------------------------- 59

11.0 Evaluation Factors for Award ------------------------------------------------------------------------------------------ 64

11.1 Provisions Incorporated by Reference --------------------------------------------------------------------------- 64

11.2 Basis of Award ---------------------------------------------------------------------------------------------------------- 64

11.3 Eligibility for Award --------------------------------------------------------------------------------------------------- 65

11.4 SOLICITATION AMENDMENT --------------------------------------------------------------------------------------- 65

11.5 EVALUATION SUPPORT ----------------------------------------------------------------------------------------------- 65

11.6 52.212-2 Evaluation—Commercial Items (OCT 2014) -------------------------------------------------------- 65

1.0 PRICING INFORMATION

1.1 SCOPE

This is a nonpersonal services contract, as defined by Federal Acquisition Regulation (FAR) 37.101. The

Contractor shall provide, in accordance with issued Task Orders (TOs) and Delivery Orders (DOs), professional service employees1 as defined in 29 CFR 541 to meet the Department of State (DOS) Bureau of Overseas Buildings Operations performance objectives on an Indefinite Delivery-Indefinite Quantity

(IDIQ) basis, along with supplies to support the missions if needed. Task Orders will provide Fixed, Burdened Hourly Labor Rates. The DOS Office of Acquisition Management (A/LM/AQM) will issue Time-and-Materials (T&M) or Labor-Hour (LH) TOs in accordance with FAR Part 16.5 and the procedures set forth in Sections 5.0, 6.0 and 7.0.

1.2 CEILING PRICE (TIME-AND-MATERIALS/LABOR-HOUR CONTRACT)

a. The ceiling price(s) of this contract is as set forth below.

Ceiling Price: $50 million

b. If this contract includes options and a ceiling price is specified for each option, each ceiling price shall apply separately and independently to that option. The Contractor shall not exceed the ceiling price(s) of this contract except as provided in FAR 52.232-7 "PAYMENTS UNDER TIME-AND-

MATERIALS AND LABOR-HOUR CONTRACTS".

c. Notwithstanding the above, if this contract is funded below the ceiling price(s), the Contractor shall not exceed the funded amount.

d. Rates established in the respective IDIQs are ceiling rates (see Attachment 12), and the awardees are encouraged to offer discounted rates when competing for the various task orders. The ceiling rates are inclusive of all wages, fringe benefits (e.g. sick leave, severance pay, etc.), overhead, G&A, profit, etc. The rates shall not include Section 1.5.2 identified allowances.

1.3 TYPE OF CONTRACT

This is a HUBZone set-aside, indefinite-delivery, indefinite-quantity (IDIQ) contract. The contract type for the individual task orders will be Time-and-Materials (T&M) or Labor-Hour (LH) depending on the office mission services needed to be determined at the time of ordering.

1.3.1 PAYMENT, CEILING, AND WITHHOLDING

The Government will pay the Contractor for the number of hours worked. (See Section 7.0, FAR 52.232-

7). The Government will make no withholding/retainage pursuant to FAR 52.232-7(a)(7), "Payments

Under Time-and-Materials and Labor-Hour Contracts."

The Contractor shall not exceed the ceiling prices, shown in pricing tables in issued task orders, either in total or for any category, unless the Contracting Officer (CO) signs a written contract modification to increase the ceiling.

1 Professional Service Employees and/or Professional Employee Support Services, as used in this contract, includes administrative, computer, executive, and professional employees as defined in 29 CFR 541.

NOTE: For both Standard and Overtime hours, the Government is not obligated to use all hours.

1.4 MINIMUM AND MAXIMUM CONTRACT AMOUNTS (INDEFINITE QUANTITY CONTRACT)

Per FAR 52.216-22 "INDEFINITE QUANTITY," the minimum for this indefinite quantity contract shall be any quantity or combination of supplies and services equal to the amount(s) set forth below.

$20,000.00

The maximum for this indefinite quantity contract (including options) shall be any quantity or combination of supplies and services equal to $50 million.

1.5 OTHER DIRECT COSTS

Other direct costs will be identified and negotiated under the task order. Examples include travel, passports/visas, danger pay and/or post differential pay, defense base act (DBA) insurance, and training.

1.5.1 PASSPORTS/VISAS

The Contractor shall be responsible for obtaining and maintaining an up-to-date passport for all personnel who will be required to travel outside the continental United States, Hawaii and Alaska to accomplish work assigned under this contract. The Contractor shall be responsible for obtaining any visas required for travel to foreign countries to accomplish work assigned under this contract. The

Contractor shall make no direct labor charges for obtaining/maintaining passports and/or visas.

1.5.2 POST HARDSHIP DIFFERENTIAL PAY AND DANGER PAY

Post Hardship Differential Pay and Danger Pay, which are forms of incentive compensation, will be generally allowable. If incurred, they shall be allocated separately. However, Government payment of such costs is contingent on the Contractor meeting all of the following requirements:

a. Paying Post Hardship Differential Pay and Danger Pay is part of the Contractor’s established incentive compensation plan or policy, or employer/employee agreement, pursuant to FAR

31.205-6(f) (Bonuses and Incentive Compensation).

b. Payment of such costs is otherwise consistent with FAR Part 31.

c. Payment will be made only for areas identified as Post Hardship Differential Pay areas and/or

Danger Pay areas in Section 920 of the Department of State Standardized Regulations (DSSR), and if specifically authorized in the task order.

d. Payment will be made only for eligible employees. “Eligible employees” are employees:

i. whose country of citizenship is not in the place of performance; and

ii. whose primary residence is in an area not identified in Section 920 of the DSSR, or an area identified in Section 920 of the DSSR with an applicable DSSR percentage that is less than the respective applicable DSSR percentage for the place of performance.

e. Payment for a given workweek for an eligible employee will not exceed the dollar amount resulting from multiplying the applicable DSSR percentage by the employee’s basic compensation for the given workweek.

f. The applicable DSSR percentage will be at, or below, the DSSR percentage effective at the time of performance. The Contractor will have the ability to propose a percentage lower than the DSSR percentage if they choose.

g. An eligible employee’s basic compensation for a given workweek is the dollar amount attributable to the employee as a result of the employee’s productive hours and paid-time-off (e.g., sick, vacation, holiday) hours for the given workweek. It is the employee’s base salary/unloaded compensation for the given workweek. However, such compensation must:

i. benefit the contract; and/or

ii. be an equitable amount that is necessary to the overall operation of the business, although a direct relationship to any particular cost objective (e.g., contract) cannot be shown.

h. The number of hours included in an eligible employee’s basic compensation for a given workweek cannot exceed the number of hours in the employee's normal workweek, and at a maximum shall represent 40 hours.

i. Basic compensation will consist of actual incurred base salary/unloaded compensation.

j. An eligible employee may receive Post Hardship Differential Pay and Danger Pay during paid-time-off only when the employee takes paid-time-off in the place of performance or in another Post

Hardship Differential Pay and Danger Pay area, respectively. When an eligible employee takes paid-time-off in another Post Hardship Differential Pay and/or Danger Pay area, payment will be based on the applicable DSSR percentage(s) for the place of performance.

k. Payment of Post Hardship Differential Pay for an eligible employee will not commence until the eligible employee has served 42 calendar days in the place of performance. Payment will commence on the first productive or non-productive day after day 42, and not be retroactive for the previous days. The 42 calendar days are not required to be consecutive, and “served” consists of productive time, paid-time-off, and time otherwise spent in the place of performance.

l. Payment of Post Hardship Differential Pay for an eligible employee will conclude when the eligible employee departs the place of performance, unless such departure is to another Post Hardship

Differential Pay area during paid-time-off.

m. For Post Hardship Differential Pay, when an eligible employee has not yet served 42 calendar days and returns to the place of performance after an absence from the place of performance, the number of days served resumes on the day of return. For example, if an eligible employee served

30 calendar days in the place of performance and departed the place of performance for 14 days, the day of return (day 44) will be considered day 31 of days served.

n. Payment of Danger Pay for an eligible employee will commence on the day of arrival in the place of performance and conclude on the day of departure from the place of performance, unless such departure is to an- other Danger Pay area during paid time off.

o. Premium pay shall not be burdened with fee/profit.

1.5.3 TRAVEL COSTS (TIME-AND-MATERIALS/LABOR-HOUR) (FEB 2018)

a. Except as otherwise provided herein, the Contractor shall be reimbursed for its reasonable actual travel costs in accordance with its usual accounting practices consistent with FAR Subpart 31.2, specifically FAR 31.205-46. Travel must be directly related to and required for performance of this contract, and authorized in advance and in writing by the Contracting Officer’s Representative

(COR). In no event shall costs associated with employee commuting be reimbursable as direct cost under this contract.

b. Travel costs shall not be burdened with any indirect costs unless specifically allowable in accordance with the Contractor’s usual accounting practices consistent with FAR Subpart 31.2. In no event shall travel costs be burdened with fee/profit.

c. The Contractor shall include a breakout of all authorized travel expenses, by individual contract employee, as an attachment to their invoices. Administrative support (coordination of travel arrangements, etc.) will be the responsibility of the Contractor.

d. Should any Contractor personnel be requested to perform in any area which has been determined by the Department of State to be a hazardous duty area, hazardous duty premium pay if and to the extent requested and allowed, will be payable at the same rate as would be given to

Department of State direct-hire employees pursuant to Chapter 650 of the U.S. Department of

State Standardized Regulations (Government Civilians, Foreign Areas). Hazardous duty premium pay shall not be burdened fee/profit.

e. When local travel between the Contractor employee’s regular place of performance and other locations is specifically authorized by the COR, transportation expenses shall be allowable costs under this contract. For purposes of this clause, local travel means travel within a 50 miles radius of the Contractor employee’s regular place of performance and does not include daily commuting or associated costs.

f. For travel where use of personal automobile has been specifically authorized by the COR, reimbursement shall be computed on the basis of actual miles traveled from starting point to destination. Other related miscellaneous expenses, such as tolls and parking fees, incurred in the performance of tasks authorized under this contract, will be reimbursed. Car rentals require advance approval of the COR and will be authorized only when consistent with good business practice. Allowable costs shall not exceed the actual cost of renting a compact automobile (a maximum of one for four Contractor personnel), unless extenuating circumstances (e.g., excess baggage) require other arrangements and subsequent COR approval is obtained.

g. The Government will reimburse the Contractor for Contractor employee’s travel time to or from other authorized work locations; except that for labor categories which are exempt from the Fair

Labor Standards Act (FSLA), a reimbursement will be allowed only for travel during the employee’s regular working hours. The Contractor will not be reimbursed for time spent in stand down or temporary layovers for the convenience of the Contractor by FLSA exempt contractor employees except as authorized by the Federal Travel Regulations.

h. The Contractor shall be responsible for ensuring that all personnel who will be required to travel outside the United States have current and valid passports. The Contractor shall also be responsible for obtaining any visas required for travel to foreign countries under this contract. The

1.6 OVERTIME

a. Overtime is defined as time worked in excess of the number of hours in a normal workweek.

b. “Number of hours” includes productive time hours, travel time hours, and paid time off hours

(e.g., sick, vacation, holiday).

c. “Productive time hours” consist of hours that, other than travel time hours, directly benefit the contract.

d. “Travel time hours” consist of hours spent by the employee traveling to or from authorized work locations.

e. If not otherwise identified within the task order, the normal workweek is Monday through Friday, 40 hours (8 hours per day). Some locations require normal workweeks of more than 40 hours.

f. Payment for overtime must be authorized in writing by the Contracting Officer or his/her designated representative prior to the employee performing any overtime.

g. Payment for overtime must not conflict with any Contractor uncompensated overtime policy or practice.

h. For labor-hour arrangements and the time portion of time-and-materials arrangements, any

Government payment for Contracting Officer-authorized-employee (professional or technical services) overtime will be made at no more than the fixed fully-loaded hourly labor rates negotiated in the task order for normal workweek performance. Such payment will be based on law, regulation, and Contractor policy or practice.

i. A Contracting Officer-authorized employee is a Contractor employee who has been granted permission by the Contracting Officer to work overtime.

j. The Government generally discourages overtime, so the Contractor agrees to use its best efforts to avoid (and when applicable, control) overtime.

1.7 EMPLOYEE SALARY BENEFITS

The Government shall have no responsibility or liability for payment of any wages or benefits to

Contractor's employees. The Government, its agencies, agents, and employees shall not be part of any legal action or obligation regarding these benefits, which may subsequently arise. The rates in

Attachment 12 shall include all such required costs.

1.8 PAYMENT IN U.S. DOLLARS

All payments will be made in U.S. dollars (USD).

1.9 REST AND RELAXATION (R&R)

R&R is designed to provide employees respite from austere conditions. The task order will identify if

R&R is allowed at the performance location(s). If applicable, contractor personnel will be paid airfare to their home of record or the designated R&R point location (to be identified at the task order level).

Labor during R&R, to include travel time, is not considered work and cannot be billed to the

Government.

2.0 DESCRIPTIONS/SPECIFICATIONS/STATEMENT OF WORK

2.1 PURPOSE

The purpose of this contract is to provide the Department of State with contractor personnel necessary to support the Bureau of Overseas Buildings Operations, Office of Facility Management

(OBO/CFSM/FAC). The Contractor shall provide personnel to assist the Office of Facility Management in delivering global support in the operation, maintenance, repair, and technical assessment of

Department of State facilities overseas, providing services to ensure safe, secure, functional, sustainable, and reliable Embassy and Consulate facilities.

2.2 BACKGROUND

The Bureau of Overseas Buildings Operations (OBO) has the broad and vital mission of providing safe, secure, and functional facilities for the conduct of U.S. diplomacy and the global promotion of U.S.

interests. OBO is charged with constructing, purchasing, and maintaining U.S. diplomatic mission facilities and other real estate holdings worldwide.

The Construction, Facility, and Security Management (CFSM) Directorate within OBO provides a variety of engineering, construction, commissioning, operations, maintenance, and program functions that support the operational sustainment of new and existing Department of State facilities worldwide. This includes support for design reviews at the various stages for new, renovation, and upgrade facility projects, on-site construction management, on-site facilities management, engineering analysis and design for building systems replacement, system studies, process re-engineering and evaluations that support improved operational efficiencies and cost reduction, and technical assistance in the development of new engineering and program support work.

Supplemental engineering, construction management, facilities management, and related support services are being sought by Facility Management (FAC) to assist with all of these efforts. The Contractor shall provide technically qualified personnel on an as needed basis for planned and emerging work.

2.3 USER ORGANIZATION

Within Department of State’s Bureau of Overseas Buildings Operations, the Office of Facility

Management will provide technical oversight and monitor the services provided under this contract.

OBO/CFSM/FAC is located at U.S. Department of State, SA-06, 1701 North Fort Myer Drive, Arlington, VA. 22209.

2.4 OPERATIONAL CONCEPT

This will be an IDIQ contract with Time-and-Materials (T&M) or Labor-Hour (LH) task orders. IDIQ incorporated ceiling rates (Attachment 12) will be inclusive of all wages, overhead, general and administrative expenses, and profit for each category of labor related to providing services under this

Statement of Work.

The Contractor’s organization shall be comprised of professional personnel knowledgeable in facility management support services.

Contractor program personnel shall be able to perform multi-disciplined facilities related functions, such as: Engineering Support; Project Coordination; Construction Management; On-Site Construction

Representatives; On-Site Facility Managers; Support Services; Building Systems Technicians; and

Technical and Administrative Support. The overall effort shall encompass the overview of design reviews, construction support, maintenance support, and facilities management for 275 posts around the world, consisting of approximately 20,500 properties. A full and complete range of expertise in performing, project management, construction management, facilities management, administrative support as well as on-site technical expertise for each of the aforementioned basic work elements is required to support these facilities worldwide. Project management and continuous interface and coordination with OBO/CFSM/FAC is essential.

Government personnel shall provide guidance on current DOS and OBO/FAC broad-based policies, guidelines and standards. These policies, guidelines, and standards shall be adhered by Contractor personnel in their work.

Contractor personnel supporting OBO/CFSM/FAC will, through the COR or OBO management (Office

Director, Division Chiefs, and Branch Chiefs), be assigned individual projects based on volume, complexity, and distribution of workload.

The Contractor personnel will need to consider the wide scope of activities and operations of DOS and other foreign affairs agencies in the decision-making process. Contractor personnel shall coordinate, upon the direction of their COR and OBO/CFSM/FAC Government manager, with all segments of the

Department and other foreign affairs agencies relative to their respective policies and needs.

2.5 GENERAL REQUIREMENTS

2.5.1 Right of First Refusal

All qualified employees under the current contract will be given the opportunity of a “Right of First

Refusal” (see Section 7.0 – FAR Clause 52.222-17 (MAY 2014) Non-displacement of Qualified Workers for definition).”

2.5.2 Period of Performance

The IDIQ contract shall include a base year and four one (1) year options.

2.5.3 Reserved

2.5.4 Specific Requirements

2.5.4.1 Operational

Facility Management Support staff shall provide expertise in multiple disciplines. Labor categories include the following:

• Administrative Assistant (Attachment 7)

• Facility Manager (Attachment 8)

• General Engineer (Attachment 4)

• Office Manager (Attachment 5)

• Program Analyst (Attachment 6)

• Project Coordinator, Architectural (Attachment 3)

• Project Coordinator, Civil (Attachment 3)

• Project Coordinator, Electrical (Attachment 3)

• Project Coordinator, Mechanical (Attachment 3)

• Senior Maintenance Mechanic (Electrical, Mechanical, Fire and Life Safety, Elevators, Water and

Wastewater Treatment and Buildings Automation Systems Controls) (Attachment 9)

• Instructional Systems Designer (Attachment 2)

• Vertical Transportation Specialist (Attachment 14)

• Elevator Inspector (Attachment 15)

Personnel descriptions and qualifications are found in the above identified attachments. The Contractor is required to provide resumes for Government review and acceptance, clearly showing that personnel meet contract stated qualifications, prior to their performance. The Contractor shall electronically submit resumes to the COR2.

Other required positions will be identified, and associated pricing will be negotiated, at the task order level as needed.

These contract positions are to assist OBO/CFSM/FAC personnel with the implementation of various programs, as well as during the planning, review, bidding, and construction phases of a wide variety of improvement, major renovation, and facility upgrade projects.

The Contractor must be able to fill these positions for the duration of the task order and must be able to maintain a pool of qualified alternates to minimize delays in providing qualified contractor personnel to fill the positions in a timely fashion.

The Contractor shall provide all the program management, engineering and technical expertise and services at various locations worldwide, as directed by the Contracting Officer and as specifically described in individual task orders.

2.5.4.1.1 Resumes

Each resume is limited to two pages, and may be of a format of the offerors, but must be standardized.

Each resume shall clearly indicate which organization he/she is currently affiliated with.

For key personnel, each resume shall contain two references, and a signed Letter of Commitment to serve in the stated position should the task order be awarded, must be provided.

2.5.4.1.2 Personnel Licensing and Certification

Additionally, it is the Contractors responsibility to monitor licensing and certification requirements of it personnel. The Contractor shall immediately remove and replace any individual who for any reason does not have the required licenses or permits. Failure to remove individuals lacking required licenses or permits may be grounds for termination.

2.5.4.2 Key Personnel

Key personnel will be identified at the task order level.

During the first 180 days of each task order performance, the Contractor shall make no substitutions of key personnel unless the substitution is required due to illness, death, or termination of employment.

The Contractor shall notify the Contracting Officer within 5-calendar days after the occurrence of any of these events and provide the required information.

2 Key Personnel resumes must be submitted to the CO.

After the first 180 days of performance, the Contractor may substitute a key person if the Contractor determines that it is necessary. The Contractor shall provide notice at least 45 days prior to diverting any of the specified individuals to other programs or contracts (or as soon as possible, if an individual must be replaced, for example, as a result of leaving the employ of the Contractor), the Contractor shall notify the Contracting Officer and shall submit comprehensive justification for the diversion or replacement request (including proposed substitutions for key personnel) to permit evaluation by the

Government of the impact on performance under this contract. The proposed substitute shall possess qualifications comparable to the original key person and meet the minimum standards set forth in the contract.

The Contractor shall not divert or otherwise replace any key personnel without the written consent of the Contracting Officer. The Government will modify the contract to reflect any changes in key personnel.

2.5.5 Reserved

2.5.6.4 Travel

Temporary duty travel (TDY) will be performed as required only after approval and authorization of the

COR. All travel will be performed on a reimbursable basis. The contractor will be responsible for making all arrangements associated with travel such as; visa requirements, airline reservations, and lodging requirements, etc. Travel will be reimbursed in accordance with (IAW) federal travel regulations, (FTR).

Contractor employees under this agreement MUST have a valid passport for travel.

The task order will identify which of the following, if any, apply. Per Diem may be authorized to include lodging, meals and incidental expenses (M&IE) and shall be reimbursable expenses. Other post allowance may also apply such as Post Differential, Danger Pay and COLA and will be based on normally scheduled workweek (i.e. 40 hours) and in accordance with Department of State Foreign Affairs Manual, (FAM). Authorized per diem rates and other post authorized allowances will be based on localities of which TDY is performed and in accordance with post allowance tables and the Federal Travel

Regulations (FTR). All of this will be identified at the task order level. Unless the task order specifically authorizes any of the above, they do not apply.

2.5.6.4.1 Labor during Travel

Labor during travel, with the exception of R&R travel, shall be considered work. In the performance of

TDY travel the Government will reimburse the Contractor for employee's travel time to and/or from other authorized work locations. Reimbursement will only be allowed for eight-hours of travel in a 24 hour period. This may not be combined with normal work hour (e.g. It would not be allowable for a person to work an 8 hour day, and then travel 8 hours during the same day). The Contractor will not be reimbursed for time spent in stand down or temporary layovers for the convenience of the Contractor except as authorized by the Federal Travel Regulations. Every effort should be made to travel during the normal workweek, and during normal work schedule hours.

In addition, all decisions concerning the safety and security of official travel to overseas locations will be made exclusively by FAC based upon receipt of “eCountry Clearance” from the U.S. Embassy in the country to be visited.

2.5.6.4.2 Travel Arrangements

The Contractor is responsible for making all other travel arrangements to support Contractor personnel during the conduct of tasks assigned under this contract. The Contractor shall make no direct labor charges for making travel arrangements.

2.5.6.4.3 Medical Requirements

Before visiting certain countries contractor personnel will be required to meet specific DoS pre-deployment medical requirements. Contractor personnel will not be authorized to visit such Posts until these requirements are met. The Contractor shall make no direct labor charges for making medical arrangements, however, other associated required costs (i.e. medical clearance doctor visit and required immunizations) may be reimbursed.

2.5.6.5 Training

The Contractor is responsible for providing fully trained personnel in performance of this contract. The

Government will not reimburse for any contractor mandated training such as new hire orientation, EEOC training, etc. The Government will also not reimburse the contractor for training that is required to maintain their license(s) or certification(s).

The Government will reimburse the contractor for DOS mandatory training requirements such as computer online courses, Foreign Affairs Counter-Threat (FACT) and other training necessary to meet the Department specific requirements of positions being supported. All DOS mandatory training shall be arranged by the contractor complete with all required applications, forms, etc. All training forms and requests must be submitted to the COR for clearance prior to submission and also be cleared by

Facilities Training Office.

All DOS mandatory training shall be reimbursable expenses and will be invoiced separately as Other

Direct Costs (ODC) contract line item. Unless otherwise stipulated in the task order, the Contractor shall make no direct labor charges for training.

2.5.6.6 Security

All personnel performing under this contract shall be U.S. Citizens with a security clearance at the

SECRET or TOP SECRET level. The required position clearance level will be identified in the task order request.

Since it will be necessary for some Contractor personnel to have access to classified material and/or enter into areas requiring a security clearance, each Contractor employee requiring such access must have an individual security clearance commensurate with the level of access prior to contract performance. Individual clearances shall be maintained for the duration of employment under this contract, or until access requirements change.

IAW DOSAR 652.204-70 - The Contractor shall comply with the Department of State (DOS) Personal

Identification Card Issuance Procedures for all employees performing under this contract who require frequent and continuing access to DOS facilities, or information systems. The DOS Personal Identification

Card Issuance Procedures may be accessed at http://www.state.gov/m/ds/rls/rpt/c21664.htm.

Performance of this contract shall be in accordance with the attached DD Form 254, Department of

Defense Contract Security Classification Specification and FAR 52.204-2 “Security Requirements.”

Classified material received or generated in the performance of this contract shall be safeguarded and disposed of in accordance with the National Industrial Security Program Operating Manual (DOD

5220.22-M).

Contract personnel may be issued access badges to Department of State facilities and passports based upon need as determined by Government operational supervisors. Contract personnel will abide by

Government established rules, Standard Operational Procedures (SOP), and regulations in regards to the security of the property of the Government.

2.5.6.7 Passports and Visas

The Contractor shall be responsible for obtaining and maintaining an up-to-date passport for all personnel who will be required to travel outside the continental United States, Hawaii and Alaska to accomplish work assigned under this contract. The Contractor shall be responsible for obtaining any visas required for travel to foreign countries to accomplish work assigned under this contract. The

2.5.6.8 Payments and Invoices

The Contractor will provide monthly invoices for payments based on labor categories specified in this contract. Hourly labor rates will be paid for all labor performed on the contract that meets the labor qualifications specified in the contract. The contractor will provide official company employee timesheets for each invoice period that will validate requests for payment.

Other reimbursements such as air travel fares, excess baggage, lodging and other associated transportation costs will be paid only when the expense can be validated by receipts such as airlines, hotels, etc.

2.6 RESERVED

2.7 GOVERNMENT PROGRAM AND CONTRACT MANAGEMENT

2.7.1 Government Contract Management

Responsibility for contracting activities rests solely with the Government Contracting Officer. No conversation, recommendations, or direction, whether given directly by, or implied by government personnel, that will affect the scope, schedule, or price of the program covered by this SOW, shall be acted upon by the Contractor unless specifically approved by the Government Contracting Officer.

2.7.2 Government Program Management

The Government will require a review of all contract personnel resumes prior to employment. Inherent to this contract is the Government reliance upon the Contractor to provide personnel having the qualifications specified in this SOW. The Contractor however, will not continue employment of persons working under this contract, if such employee is identified to the Contractor, by the Contracting Officer, as a potential threat to the health, safety, security, general well-being or operational mission of the institution or installation and its population. Contract personnel shall have the highest level of integrity, honesty, and cross-cultural sensitivity.

3.0 INSPECTION AND ACCEPTANCE

3.1 CLAUSES INCORPORATED BY REFERENCE

52.212-4 Contract Terms and Conditions—Commercial Items, Alt I (Jan 2017)

52.246-6 Inspection - Time-and-Material and Labor-Hour (May 2001)

3.2 PERFORMANCE EVALUATIONS

The Government reserves the right, at all reasonable times, and upon reasonable notice to the

Contractor or Subcontractor, to inspect or otherwise evaluate the work performed or being performed at the location at which it is being performed. If any inspection or evaluation is made by the

Government on the premises of the Contractor, or a Subcontractor, the Contractor shall provide all reasonable facilities and assistance for the safety and convenience of the Government's representatives in the performance of their duties. All inspections and evaluation by the Government's representatives shall be performed in such a manner as will not unduly delay work. The Government will endeavor to conduct all audits, inspection and evaluations in accordance with the highest levels of established professional auditing practices and standards. If a written report of such inspection or evaluation is prepared which reflects deficiencies or proposed corrective actions to be taken by the Contractor, or

Subcontractor, a copy of those deficiencies and or proposed corrective actions shall be furnished to the

Contractor. Any corrective action proposed to be taken as a result of such inspection(s) shall be discussed with the Government prior to implementation. Reports of the Contractor's performance shall be placed in the contract file and will be subject to release to the public.

3.3 GOVERNMENT QUALITY ASSURANCE PLAN SURVEILLANCE

The Government will perform those quality assurance procedures that may be necessary to verify that performance is in accordance with the terms of the contract and its task orders. Government quality assurance will be performed routinely by the Contracting Officer's Representative; however other activities may be called upon to support this effort as required. The Contracting Officer's Representative or designated quality assurance evaluators will record all surveillance observations and will maintain a file of all inspection results. Successive months of unsatisfactory performance may result in other appropriate actions(s) by the Contracting Officer in accordance with the Inspection clauses, including

Termination for Default.

3.4 METHODS OF SURVEILLANCE

The Government may use a variety of surveillance methods to evaluate the Contractor's performance.

These include, but are not limited to, random sampling of recurring services, periodic surveillance of the

Contractor's quality control program and audit of financial statements and customer complaints. The

Contractor shall update its quality control plan with the issuance of each task order. At the request of the CO or COR, the Contractor shall immediately provide an electronic copy to the Government.

4.0 DELIVERIES AND/OR PERFORMANCE

4.1 CLAUSES INCORPORATED BY REFERENCE

52.242-15 Stop-Work Order (Aug 1989)

4.2 PERFORMANCE TERM OF BASIC (IDIQ) CONTRACT

The term of this IDIQ contract is a base year and four one -year option periods. This is not a multi-year contract as defined by FAR Part 17.1. Each option year may be issued with performance periods up to twelve months. Exercise of options is at the discretion of the Government.

4.3 TASK ORDER PERIOD OF PERFORMANCE

The term of each task order placed under the basic contract shall be specified in the individual task order. Under no circumstances may a task order be placed under the basic contract if the contract has expired, or has been terminated or cancelled by the Government. No task orders may exceed five (5) years or sixty (60) months, inclusive of options, from the date that the task order is placed; however, no task order may extend more than one (1) year and six (6) months after the expiration of the basic contract. Task order options, if included at initial issuance of the task order, may be exercised after the expiration date of the basic contract.

4.4 PLACE OF PERFORMANCE

The place of performance is worldwide (CONUS and OCONUS). Performance locations will be identified within task orders.

4.5 DELIVERABLES

The Government does not waive its right to request other deliverables under the basic contract, even if such requirements are not specifically listed in the table below. Individual task and delivery orders will specify the deliverables for each mission, if applicable. If there are no specific deliverables referenced in the task order the following deliverables will apply:

DELIVERABLES NOTIFICATION

METHOD

FREQUENCY DELIVER TO

Quality Control Plan

(E.4)

Electronic (E-mail) As requested by the CO and/or COR

CO and/or COR

Progress Reports on

Performance (F.4.1)

Electronic (E-mail) As Needed, or requested by CO or

COR

the COR, and CO upon request

Contractor's Employee

Time Card

Electronic (E-mail) with invoice

Monthly COR

Financial Status Report

(F.4.1)

Electronic (E-mail) Monthly – At or before the submission of the invoice

COR

Accident/Incident

Reports* (F.4.1)

Electronic (E-mail) Monthly - within 7 days after the end of each month

COR

Organizational Conflict of Interest (OCI)

Avoidance Plan

Electronic (E-mail) Within 30 days of the contract award

CO and COR

GFP Inventory (6.12) Electronic (E-mail) Within 30 days of the task order award

CO and COR

*Injuries must be reported within 24 hours to the COR.

4.5.1 Reports

For each of the below, the Contractor shall submit a proposed format to the COR for consideration.

1. Progress Report

The Contractor shall submit monthly technical status reports for each task order describing progress of the task order to date, noting all technical areas in which effort is being directed and indicating the status of work within these areas. Generally, reports should be no longer than 2 pages in length.

Reports shall be in narrative form, brief and informal in content. These reports shall include:

• A narrative statement of work accomplished during the report period.

• A statement of current and potential problem areas and remedial action taken or proposed corrective action.

• A discussion of work to be performed during the next report period.

• The monthly progress report shall be submitted within 10 working days after the end of each calendar monthly report period.

The report shall also address staffing levels. It will provide current staffing levels and information on open positions for which the contractor is recruiting (identify specific positions, number of positions, the number of days this position has been open, and any other pertinent or requested information).

NOTE: Should there be a disruption to a delivery schedule, this must be reported in writing within 24 hours to the COR.

2. Financial Status Report

The Contractor shall submit monthly financial management reports for each task order providing updated contract values (value & funding levels), estimate to complete (funding), and estimate at completion on a CLIN-by-CLIN basis.

In addition, the report shall specify contract financial status by:

1. Cumulative labor hours expended and dollar amounts expended by labor category or supply from the effective date of the contract through the last day of the current reporting period.

2. Labor Hours expended and dollar amounts expended by labor category during the current reporting month.

3. Accident/Incident Report

The Contractor shall submit accident/incident reports to the CO and COR within 7 days after the end of each month. The report shall include the number of employees, hours worked on the contract, any lost time cases due to injury, restricted work day cases, number of lost/restricted work days, OSHA recordable incidents and first aid cases relative to the past month.

Note that in the case of an employee injury, the Contractor must also report the incident to the COR within 24 hours of the incident. This reporting is separate from the above Accident/Incident Report.

4. Organizational Conflict of Interest (OCI) Avoidance Plan

The Contractor shall submit a comprehensive OCI Avoidance Plan within 30 days after the contract award date, and updated as appropriate with the issuance of task orders. The plan shall address the contractor’s approach to identifying, mitigating and/or avoiding organizational conflicts of interest

(OCIs) and personal conflicts of interest (COIs) that may arise under this contract. This response must include, at a minimum: (A) an assessment of the potential risk for various types of conflicts such as access to government sensitive or industry proprietary data that may result from the award of this contract, (B) the contractor’s process for identifying OCIs, including the contractor’s coordination with each of its parent, subsidiaries, affiliates, office locations, divisions and/or other similar entities

(collectively, the “Business Units”) to determine whether OCIs currently exist, (C) the approach for maintaining communication with each Business Unit during the performance of this contract to identify potential OCIs arising during such performance period, (D) the approach to training and refresher training for its employees, (E) once identified, the methods the contractor will utilize to mitigate the various types of OCIs, (F) the approach for identifying, mitigating and/or avoiding personal OCIs for employees performing work under the contract, and (G) the approach for ensuring the processes and procedures included herein will be applied to each of its subcontractors and/or consultants (including their respective Business Units).

5.0 CONTRACT ADMINISTRATION DATA

5.1 02INV OFFICE OF…