1643149150_Deloitte%20-%20Price%20Catalog%20(updated%20January%202022).pdf

Deloitte Consulting LLP COST PROPOSAL | CH16012 NASPO ValuePoint Master Agreement for Cloud Solutions www.deloitte.com

State of Utah Division of Purchasing

NASPO VALUEPOINT MASTER AGREEMENT

FOR CLOUD SOLUTION

CH16012

Updated: January 24, 2022

Deloitte Consulting LLP COST PROPOSAL

Table of Contents

1.0 Cost Proposal [RFP Section 9]

1.1. Hosting (Compute & Networking)

1.1.1. Instance Types

1.2. Amazon WorkSpace

1.3. Amazon WorkDocs

1.4. Amazon WorkMail (Preview)

1.5. GIS SaaS (Software as a Service)

1.6. HHS Interactive SaaS

1.6.1. Product Description

1.6.2. HHS Interactive Software Licensing

1.6.3. HHS Interactive Implementation Services

1.7. Support Beacon SaaS

1.7.1. Product Description

1.7.2. Support Beacon Annual Subscription Fee

1.7.3. Support Beacon a la Carte Services

1.8. Mobile Beacon SaaS

1.8.1. Product Description

1.8.2. Mobile Beacon Annual Subscription Fee

1.8.3. Mobile Beacon a la Carte Services

1.9. Database Services

1.10. DB Instances (Bring Your Own License (BYOL))

1.11. Non-Relational Database

1.12. Storage

1.13. Data Transfer

1.14. All Other Cloud Services and Solutions

1.15. Infor SaaS Products

1.16. Splunk

1.17. OpenGov SaaS Products

1.18. Data Analytics

1.19. Application Modernization Software Maintenance

1.20. AWS Maintenance and Support

1.21. Professional and Consulting Services

1.22. Other Non-Recurring Costs

1.23. Cost Schedule Assumptions

1.24. HealthInteractiveTM

1.24.1. Product Description

1.24.2. HealthInteractiveTM Software Licensing

1.25. LaborWiseTM ACA for 1095-B Reporting Software as a Service

1.25.1. Product Description

1.25.2. LaborWiseTM ACA for 1095-B Reporting License Fee

1.25.3. LaborWiseTM ACA for 1095-B Reporting Services

1.26. Program Integrity Interactive SaaS

1.26.1. Product Description

1.26.2. PI Interactive Software Implementation Fee and Annual Subscription Fee

1.26.3. Additional Storage and User Fees

1.26.4. PI Interactive Professional and Consulting Services

1.27. HealthPrismTM

1.27.1. Product Description

1.27.2. Product Background

1.27.3. HealthPrismTM Components

1.27.4. HealthPrismTM Licensing

1.27.5. HealthPrismTM Professional and Fees

1.28. LeaseControllerTM

1.28.1. Product Description

1.28.2. LeaseController Implementation Fee and Quarterly License Fee

1.28.3. Additional Helpdesk User Fees

1.28.4. GASB 87 Implementation and Sustainment Services

1.28.4.1. GASB 87 Implementation and Sustainment Services Professional Service Rates

1.29. Close as You Go Software as a Service

1.29.1. Product Description

1.29.2. Close as You Go Annual Subscription Fee

1.29.2. Close as You Go a la Carte Services

1.29.3. Close as You Go Professional Services

Appendices

Appendix A: Sample Infor SaaS Agreement

Appendix B: Sample Support Beacon SaaS Agreement

Appendix C: Sample Mobile Beacon SaaS Agreement

Appendix D: Sample Application Modernization Software Maintenance Agreement

Appendix E: Sample HealthInteractive License Agreement

Appendix F: Sample LaborWiseTM ACA for 1095-B License Agreement

Appendix G: Sample Program Integrity Interactive SaaS License Agreement

Appendix H: Sample HealthPrismTM Subscription Agreement

Appendix I: Sample LeaseControllerTM License Agreement

Appendix J: Close as You Go Subscription License Agreement

1.0 Cost Proposal [RFP Section 9]

Given that technology products generally depreciate over time and go through typical product lifecycles, it is more favorable for Purchasing Entities to have the Master Agreement be based on minimum discounts off the Offeror’s’ commercially published pricelists versus fixed pricing. In addition, Offerors will have the ability to update and refresh their respective price books, as long as the agreed-upon discounts are fixed. Minimum guaranteed contract discounts do not preclude an Offeror and/or its authorized resellers from providing deeper or additional, incremental discounts at their sole discretion.

Offeror must identify its cost proposal, Attachment G, as “Cost Proposal – CH16012 Cloud solutions”. No specific format is required for an Offeror’s price schedule; however, the Offeror must provide and list a discount from its pricing catalog. New discount levels may be offered for new services that become available during the term of the Master Agreement, as allowed by the Lead State.

Pricing catalogs should include the price structures of the cloud solutions models and deployment models that it intends to provide including the types of data it is able to hold under each model. Pricing must be all-inclusive of infrastructure and software costs and management of infrastructure, network, OS, and software.

The Lead State understands that each Offeror may have its own pricing models and schedules for the Services described in the RFP. It is the intent to of the RFP to allow price schedules that are viewed in the traditional line item structure or price schedule that have pay-as-you-go characteristics.

An Offeror’s price catalog should be clear and readable. Participating Entities, in reviewing an Offeror’s Master Agreement, will take into account the discount offered by the Offeror along with the transparent, publicly available, up-to-date pricing and tools that will allow customers to evaluate their pricing.

Individual Participating Addendums will use the cost proposals pricing as a base and may negotiate an adjusted rate.

Offeror’s price catalog should be broken into category for each service category. For example, if an Offeror provides a SaaS offering then its price catalog should be divided into education SaaS offerings, e-procurement SaaS offerings, information SaaS offering, etc.

Some Participating Entities may desire to use an Offeror for other related application modifications to optimize or deploy cloud solutions applications. Responses to the RFP must include hourly rates by job specialty for use by Participating Entities for these types of database/application administration, systems engineering & configuration services and consulting throughout the contract period. The hourly rates should be a fully burdened rate that includes labor, overhead, and any other costs related to the service. The specific rate (within a range) charged for each proposed contracted service would be the lowest rate shown unless justified in writing and approved by the Lead State. Any of these valued-added services must be included in your cost proposal, e.g., by an hourly rate.

In an effort to continually provide our customers with a simple process of provisioning cloud services, Deloitte has taken steps to reduce the complexity of price evaluations by offering a percentage (2%) discount off MSRP for Amazon Web Services (AWS)

Cost Proposals will be evaluated independently from the technical proposal. Offeror’s cost proposal must include the items discussed in Section 9 of the RFP. Cost will be evaluated independently from the Mandatory Minimum Requirements, and the Technical responses. Inclusion of any cost or pricing data within the Detailed Technical Proposal will result in the proposal being judged as non-responsive for violation of UCA § 63G-6a-707(5). All costs incurred by an Offeror in the preparation and submission of a proposal, including any costs incurred during interviews, oral presentations, and/or product demonstrations are the responsibility of the Offeror and will not be reimbursed by the Lead State or NASPO ValuePoint.

services and products authorized under our APN agreements. Also, as monthly price reductions are implemented by AWS, we immediately pass on those savings to our end-clients.

Up-to-date MSRP pricing for Amazon Web services is found by at http://aws.amazon.com/pricing/.

The Maintenance and Support section of this cost schedule has been updated. AWS Business Support is provided to all customers at MSRP. Customers also have the option to choose Deloitte Standard, Premium or Managed Services.

1.1. Hosting (Compute & Networking)

1.1.1. Instance Types

The instances detailed following tables are available in a choice of instance types designed to handle various application and workload needs. MSRP Instance pricing depends on Instance type, pricing model (On-Demand, Reserved, or Spot), Region, designated or non-designated hardware, operating system, and, optionally, database or software inclusions. Note: In some cases, not all instance type availability may vary by Region or other option.

Type Virtual CPUs Elastic Compute Units

Memory (GiB)

General Purpose – Current Generation t2.micro 1 Variable 1 t2.small 1 Variable 2 t2.medium 2 Variable 4 m3.medium 1 3 3.75 m3.large 2 6.5 7.5 m3.xlarge 4 13 15 m3.2xlarge 8 26 30 m4.large 2 8 m4.xlarge 4 16 m4.2xlarge 8 32 m4.4xlarge 16 64 m4.10xlarge 40 160 Compute Optimized – Current Generation c3.large 2 7 3.75 c3.xlarge 4 14 7.5 c3.2xlarge 8 28 15 c3.4xlarge 16 55 30 c3.8xlarge 32 108 60 c4.large 2 3.75 c4.xlarge 4 7.5 Type Virtual CPUs Elastic Compute

Units Memory (GiB) c4.2xlarge 8 15 http://aws.amazon.com/pricing/ c4.4xlarge 16 30 c4.8xlarge 36 60

Memory Optimized – Current Generation r3.large 2 6.5 15 r3.xlarge 4 13 30.5 r3.2xlarge 8 26 61 r3.4xlarge 16 52 122 r3.8xlarge 32 104 244

Storage Optimized – Current Generation i2.xlarge 4 14 30.5 i2.2xlarge 8 27 61 i2.4xlarge 16 53 122 i2.8xlarge 32 104 244

GPU Instances – Current Generation g2.2xlarge 8 26 15 g2.8xlarge 32 60

Dense Storage – Current Generation d2.xlarge 4 30.5 d2.2xlarge 8 61 d2.4xlarge 16 122 d2.8xlarge 36 244

On Demand Instances On-Demand Instances let you pay for compute capacity by the hour with no long-term commitments. This frees you from the costs and complexities of planning, purchasing, and maintaining hardware and transforms what are commonly large fixed costs into much smaller variable costs. Pricing is per instance-hour consumed for each instance, from the time an instance is launched until it is terminated. Each partial instance-hour consumed will be billed as a full hour.

Application Hosting AWS EC2 Compute Resources

2.0 % off MSRP

Windows Usage All Regions

Linux Usage All Regions

Red Hat Enterprise Linux Usage Public Cloud

SUSE Linux Enterprise Server Usage Public Cloud

*All instances include RAM, CPU, and Operating System.

1.1.1.1. New Reserved Instance Model

There is now a single type of Reserved Instance and it has three payment options. All of the options continue to provide capacity assurance and discounts that are typically around 63% for a three year term when compared to On- Demand prices.

There are three payment options so that you can decide how you would like to pay for your Reserved Instance throughout the term (in descending order of effective discount):

• All Upfront - You pay for the entire Reserved Instance term (one or three years) with one upfront payment and get the best effective hourly price when compared to On-Demand.

• Partial Upfront - You pay for a portion of the Reserved Instance upfront, and then pay for the remainder over the course of the one or three year term. This option balances the RI payments between upfront and hourly.

• No Upfront - You pay nothing upfront but commit to pay for the Reserved Instance over the course of the Reserved Instance term, with discounts (typically about 30%) when compared to On-Demand. This option is offered with a one-year term.

Windows Usage All Regions

Linux Usage All Regions

Red Hat Enterprise Linux Usage Public Cloud

SUSE Linux Enterprise Server Usage Public Cloud

*All instances include RAM, CPU, and Operating System.

1.1.1.2. Dedicated Instances

Dedicated Instances are instances that run on hardware dedicated to a single customer. Dedicated Instances let you take full advantage of on-demand elastic provisioning, pay only for what you use, and utilize a private, isolated virtual network, all while ensuring that your compute instances will be isolated at the hardware level.

Hosting AWS EC2 Compute Resources

Windows Usage All Regions

Linux Usage All Regions

Red Hat Enterprise Linux Usage Public Cloud

SUSE Linux Enterprise Server Usage Public Cloud

*All instances include RAM, CPU, and Operating System.

1.1.1.3. Spot Instances

Spot Instances enable you to bid for unused Amazon EC2 capacity. Instances are charged the Spot Price, which fluctuates depending on the supply of and demand for Instance capacity at the time of purchase.

Hosting AWS EC2 Compute Resources

Windows Usage All Regions

Linux Usage All Regions

SUSE Linux Enterprise Server Usage Public Cloud

*All instances include RAM, CPU and Operating System.

1.1.1.4. Instances with Database Hosting

EC2 Instances configured with Microsoft SQL Server Standard or Web are available.

Application and Database Hosting AWS EC2 Compute Resources

On Demand Instances Availability

Windows with SQL Server Standard All Regions

Windows with SQL Server Web All Regions

Reserved Instances Availability

Windows with SQL Server Standard All Regions

Windows with SQL Server Web All Regions

1.2. Amazon WorkSpace

Amazon WorkSpaces offers you an easy way to provide a fully managed, cloud-based desktop experience to your end-users. You don’t have to worry about procuring or deploying hardware or installing complex software; Amazon WorkSpaces takes care of all the heavy lifting of managing hardware and software, and tasks such as patching and maintenance, enabling you to deliver a high quality desktop experience to your users.

AWS Workspace AWS EC2 Compute Resources

Workspace Bundles Availability

Standard Public Cloud

Standard Plus Public Cloud

Performance Public Cloud

Performance Plus Public Cloud

1.3. Amazon WorkDocs

Amazon WorkDocs offers you an easy way to provide a fully managed, cloud-based document storage and sharing service for your employees. Amazon WorkDocs costs $5 per month per user and includes 200 GB of storage for each user with no upfront fees or commitments. Amazon WorkDocs enables you to share and edit documents across your users fast and securely without the need of sending documents after each revision.

AWS WorkDocs AWS EC2 Compute Resources

WorkDocs Bundles Availability

Standard Public Cloud

Standard Plus Public Cloud

1.4. Amazon WorkMail (Preview)

Amazon WorkMail offers you a secure, managed business email, and calendar service with support for existing desktop and mobile email clients based out of the cloud. This highly sync-able email service allows for high functionality and administrative tools through the cloud. Amazon WorkMail can also be extremely fast and secure with integration with your existing corporate directory and control both the keys that encrypt all of the data.

AWS WorkMail AWS EC2 Compute Resources

WorkMail Bundles Availability

Standard Public Cloud

Standard Plus Public Cloud

1.5. GIS SaaS (Software as a Service)

1.6. HHS Interactive SaaS

1.6.1. Product Description

HHS Interactive is an analytics product that enables executives, program managers, and operations staff with the ability to monitor and track key performance indicators (KPIs) across the Health and Human Services enterprise by providing KPIs consolidated into interactive dashboards.

Available HHS Interactive Dashboards. HHS Interactive contains multiple dashboards organized into Executive, Program and Operational categories, where the State has the ability to select how many dashboards it would like to implement and which dashboards from these categories as identified below that it would like to include.

HHS Interactive Categories Available HHS Interactive Dashboards

Executive • Focus on Employment

• Increase Access to High Quality Services

• Modernize Program Integrity

• Serve More People in the Community

• Improve Customer Service

GIS Software Only

Monthly 3 months Annually Esri ArcGIS for Server Enterprise Standard Up to 4 Cores (Windows and Linux)

$2,300.00

$ 6,000

$ 12,000

Esri ArcGIS for Server Enterprise Advanced Up to 4 Cores (Windows and Linux)

$4,700.00

$ 12,000

$ 24,000

Open Source

Boundless Up to 4 Cores

$ 999.00

N/A

$8,000.00/$16,000

Up to 4 Cores $ 999.00 N/A $8,000.00/$16,000

Bring your own license (BYOL)

Must select server/instance type from above.

Program • Chip

• Child Care

• Child Welfare

• Developmental Programs

• LIHEAP

• Long-Term Services & Supports

• Managed Long-Term Services and Supports

• Medicaid

• Mental Health and Substance Abuse

• SNAP

• TANF

• Child Support

Operational • Applications

• Call Center

• Caseload

• Office Visits

• Work Inflow

• Operational Performance

Key Performance Indicators: The HHS Interactive dashboards visualize Key Performance Indicators (KPIs). Over 300 KPIs exist and are aligned based on their relevance across the available dashboards. For each selected dashboard the State has the ability to select relevant KPIs that will be implemented to be visualized.

1.6.2. HHS Interactive Software Licensing

The Licensed Software is available for a minimum of one year and has to be purchased in combination with one of the Implementation Services options. After the 1st year the subscription continues on a month-to-month basis. The monthly subscription fee includes core maintenance and support activities for one month for up to 15 dashboards and 5 data sources but doesn’t include any additional implementation or configuration services.

Licensed Software Number of

Production User Licenses

Data Volume

1st Year

Subscription Price

Monthly Subscription Fee after Year 1

HHS Interactive 50 20 GB $336,000 $33,000

Variable Costs Cost

Additional Per User Product License (less than 50 additional users)

$60 each per month

Additional Per User Product License (50+ additional users)

$55 each per month

Additional Data Volume $20 per 20 GB per month

Additional monthly subscription fee for implementations with more than 15 dashboard and/or 5 data sources

$8,000

1.6.3. HHS Interactive Implementation Services

At the beginning of the subscription Deloitte Consulting will provide implementation services to configure HHS Interactive. The scope of the implementation services is defined by the number of dashboards and key performance indicators. Deloitte Consulting will perform the following tasks to implement the selected dashboards and KPIs for the Licensed Software (“Services”), which are expected to take approximately 90 days:

• Data Mapping (weeks 1-4) - Deloitte Consulting will provide documentation on the standard data file input templates that are relevant to the dashboards that the State has selected. The State will review this information and map the data from their source systems to the data elements in HHS Interactive. Then Deloitte Consulting will conduct JAD sessions with the State. These sessions will be collaborative sessions in which Deloitte Consulting works with the State to create a design document that maps source system data elements to HHS Interactive. In addition, the State will define the logic required for the number of custom key performance indicators covered by this Order. The output of these meetings will be a design document mapping source system data elements to HHS Interactive and a system usability document that captures the desired logic for the custom key performance indicators.

• Configuration (weeks 5-9) - Data will be loaded into a pre-production HHS Interactive environment from the source systems so that the dashboards can be configured to the specific requirements of the State. The State will be responsible for addressing any data quality or inconsistency issues in the source files that are provided to Deloitte Consulting. In addition, during the configuration phase Deloitte Consulting will implement the custom key performance indicators.

• Testing (weeks 10-12) –The State will validate the HHS Interactive dashboards based on the data provided by the State. Deloitte Consulting and the State will work together to document testing scenarios. Both will test the application to see if data loaded into the application functions properly. Issues will be corrected before subsequent testing cycles.

• Implementation (weeks 10-12) - Deloitte Consulting will create an implementation plan for the day of go live.

This will include the activities that are required and who will be performing each step. Deloitte Consulting will review this plan with the State.

• Training (weeks 10-12) - Deloitte Consulting will provide 1 in-person learning session that will last up to 3 hours and will accommodate up to 25 participants. In addition, Deloitte Consulting will conduct up to 4 webinars that will last up to 2 hours each and accommodate up to 30 participants per session. The in- person and webinar training sessions will take place prior to each sprint go live. The in-person session and webinars will cover the features of the Licensed Software and how to use the dashboards. Training will also include help documentation that explains the use of the Licensed Software.

Deloitte Consulting will perform the Services on a time and materials basis at the hourly rates set forth in the Agreement.

1.7. Support Beacon SaaS

1.7.1. Product Description

Support Beacon is a Child Support tool offered as Software as a Service (SaaS) that enhances existing Child Support systems by combining performance management with predictive analytics. Support Beacon enables all levels of a Child Support agency to more efficiently focus their work to improve outcomes to families. Support Beacon takes users from analysis to action by allowing staff to take the right action, at the right time, for the right result.

Support Beacon does this by consolidating data from existing systems to identify problem areas and prioritize casework. It uses predictive analytics to identify cases where action has the greatest potential for a successful outcome and presents summary data from multiple screens in a single modern view. Support Beacon tracks performance weekly across multiple metrics at the Case Worker, Supervisor, Office Director and State Director level.

Support Beacon works in tandem with existing state child support systems to enhance, but not replace them.

Support Beacon is centered on four common child support roles:

Support Beacon Role Features

State Director • Set Statewide goals

• Monitor and compare county or local office performance

• “What if” incentive analysis

• State to state comparisons

County or Local Office Director • Set office goals

• Monitor office, team and caseworker performance

• Compare County to County or Office to Office performance

• Caseworker comparisons

Supervisor • Set filters for caseworkers to help prioritize casework

• Monitor caseworker performance

• Compare Caseworker performance

Case Worker • Prioritize casework by identifying cases with high probability of success

• Filter and analyze Cases

• Monitor caseload performance and provide positive feedback

1.7.2. Support Beacon Annual Subscription Fee

The price of Support Beacon is based upon the number of currently open cases in a Child Support Agency. Support Beacon is purchased on a subscription basis. The following activities are included as part of the subscription:

• Data Mapping - At the beginning of this Order, Licensee will provide all existing documentation on the relevant source system’s Data Models and code of the existing system. Deloitte Consulting reviews this information and maps it to the ~400 data elements in Support Beacon. Deloitte Consulting then conducts up to five (5) JAD sessions of up to four (4) hours in length with Licensee. These JAD sessions are collaborative sessions in which Deloitte Consulting works with Licensee to create a design document that maps source system data elements to Support Beacon. The output of this meeting is a design document mapping source system data elements to Support Beacon. Licensee is responsible for extracting source system data, unless Licensee purchase the Source System Batch Jobs option to have Deloitte Consulting perform this work (described below). Deloitte Consulting is responsible for importing the agreed upon data elements into Support Beacon.

• Conversion - For a period of up to eight (8) weeks and no more than four (4) mock conversions, data will be extracted from Licensee’s source system and sent to be loaded onto Support Beacon. Deloitte Consulting produces reports on the success of the data conversion and the exceptions which occurred. Deloitte Consulting and Licensee will work together to document testing scenarios. Both Deloitte Consulting and Licensee test the application to confirm data loaded into the application functions properly. Identified issues will be corrected before subsequent mock conversion runs.

• Implementation Plan - Deloitte Consulting creates an implementation plan for the day of go live. This plan includes a list of required activities, the responsible parties assigned to those activities, and a schedule for completion. Deloitte Consulting will review the implementation plan with Licensee to obtain agreement to the plan.

• Training - Deloitte Consulting provides up to five (5) webinars over six (6) weeks prior to go live. This webinar covers the features of the product for each role and how to use Support Beacon. Training also includes documentation that explains use of the product for future users.

• Onsite Operational Support - For a period of four (4) weeks after go live, Deloitte Consulting provides up to two (2) staff at an agreed upon site to respond to issues reported by users. Deloitte Consulting will document, triage and respond to issues as needed and agreed upon.

• Configuration - Licensee can provide Deloitte Consulting with a Licensee specific logo and Licensee specific terminology that Deloitte Consulting configures in the Licensee’s instance of Support Beacon. For example, they can customize what a IV-D Director is called (IVD Director, State Director, Director, etc.) along with many other terms and phrases used in the tool.

• Off-site Operational Support - After go live, Deloitte Consulting provides a help desk during normal business hours to address user issues. Issues affecting the availability of the system are responded to immediately.

Issues that do not impact the availability of the system are documented, prioritized and addressed as part of quarterly maintenance releases.

Open Child Support Caseload First Year License Fee Annual Renewal License Fee

Full Product Less than 160,000 $2,100,000 $2,100,000

160,000 – 400,000 $3,100,000 $3,100,000

400,000+ $4,000,000 $4,000,000

State Director Dashboard Only

Less than 160,000 $225,000 $225,000

160,000 – 400,000 $350,000 $350,000

400,000+ $450,000 $450,000

1.7.3. Support Beacon a la Carte Services

In addition to the product subscription, States have the option to procure the following additional services from Deloitte using the rate card in Section 1.17.

Features Description

State Specific Predictive Model The Support Beacon application contains a Nationwide predictive model for prioritizing cases. The accuracy of this predictive model can be improved by tailoring it for Licensee.

Data Clean Up Deloitte Consulting provides resources on a time and materials basis to assist Licensee in correcting any defects that might be uncovered as part of the mock conversion process. This includes implementing data fixes and code fixes to the Licensee’s source system extracts to improve the data extracts to Support Beacon.

Features Description

Source System Batch Jobs Support Beacon requires that data be extracted from Licensee’s source system on a daily basis. This requires the creation of mainframe batch jobs (JCL) or ETLs (Informatica) that will extract this data. This service involves Deloitte Consulting developing this code for Licensee.

In Person Training This service provides additional training session(s) on a time and materials basis at location(s) to be selected provided by Licensee. These sessions conducted on an in-person basis.

1.8. Mobile Beacon SaaS

1.8.1. Product Description

Mobile Beacon is a Child Support mobile solution offered as Software as a Service (SaaS). Mobile Beacon provides self-service functionality for mobile devices to the general public, custodial and non-custodial parents. Mobile Beacon is deployed as a mobile website and is accessed via a mobile device browser. Data synchronization between Mobile Beacon and the State licensee is done via nightly batch processing.

Read only functionality along with the infrastructure for the solution are included in the base features for Mobile Beacon. Additional features can be added to base features “a la carte” as described in the sections that follow.

Base Features

General

• Login and Login Help *

• Child Support Office Locator

• Frequently Asked Questions

• State Specific Information

• Usage Tracking with Google Analytics

Logged In Custodial/Non-Custodial Parent

• Member Specific Notifications

• Member Demographic Information

• Case Details

• Upcoming Scheduled Event Details

• Child Support Office Preference

Global Features Customized by State

• Mobile Beacon Imagery

• Mobile Beacon Text and Terminology

• Mobile Beacon External Links

• State Specific Documentation and

Information

• State Logo

• Child Support Office Location Details

* If the State licensee has an existing self-service portal with user accounts, Mobile Beacon can integrate with the existing user accounts of the self-service portal. If the State licensee does not have an existing self-service portal, Mobile Beacon can be configured to support registration of new self-service portal accounts.

1.8.2. Mobile Beacon Annual Subscription Fee

Mobile Beacon is licensed on a subscription basis for use of and access to the application. In addition, the following one-time implementation activities are included as part of the first year’s subscription fee:

• Hosting – Deloitte Consulting will fully manage and host the Mobile Beacon application for the State via Amazon Web Services (AWS).

• Installation – Deloitte Consulting creates an implementation plan for the day of go live. This plan includes a list of required activities, the responsible parties assigned to those activities, and a schedule for completion.

Deloitte Consulting will review the implementation plan with the State to obtain agreement to the plan.

Deloitte Consulting also provides assistance to the State licensee to extract data from the State and set up the necessary nightly process to send the information to Mobile Beacon via batch jobs.

• Configuration – The State will provide Deloitte Consulting with a State specific logo, State specific terminology, and State specific application text that Deloitte Consulting configures in the State’s instance of Mobile Beacon. For example, they can customize the information on State specific screens, such as child support office locations and the State Child Support Handbook.

• Data Mapping – The State will provide all existing documentation on the relevant source system’s data models and code of the existing system. Deloitte Consulting reviews this information and maps it to the data elements in Mobile Beacon. Deloitte Consulting then conducts up to three (3) JAD sessions of up to four (4) hours in length with the State. These JAD sessions are collaborative sessions in which Deloitte Consulting works with the State to create a design document that maps source system data elements to Mobile Beacon. The output of these meetings is a design document mapping source system data elements to Mobile Beacon. The State is responsible for extracting source system data. Deloitte Consulting is responsible for importing the agreed upon data elements into Mobile Beacon.

• Conversion – For a period of us to four (4) weeks and no more than four (4) mock conversions, data will be extracted from the State’s source system and sent to be loaded into Mobile Beacon. Deloitte Consulting produces reports on the success of the data conversion and the exceptions which occurred. Deloitte Consulting and the State will work together to document testing scenarios. Both Deloitte Consulting and the State test the application to confirm data loaded into the application functions properly. Identified issues will be corrected before subsequent mock conversion runs.

• Off-Site Operational Support – After go live, Deloitte Consulting provides support of nightly batch processing.

In the event that a failure of nightly batch processing occurs, Deloitte Consulting will work with the State (if required) to get the issue resolved.

First Year Fee Annual Renewal Fee

$800,000 $250,000

1.8.3. Mobile Beacon a la Carte Services

In addition to the product subscription, States have the option to procure the following additional functionality from Deloitte Consulting using the rate card in Section 1.18 – Professional and Consulting Services.

Feature Description

Child Support Estimator Ability for general users and logged in users to enter information in order to predict an estimate on the amount of child support that may be received or due once a child support case is created.

Form Request Ability for general users and logged in users to enter demographic information to request physical child support forms to be mailed to them.

Mobile Beacon Account Updates Ability for logged in users to update the e-mail address and password associated to their Mobile Beacon account.

Member Demographic Updates Ability for logged in users to update their demographic information (date of birth, address, contact numbers, and employment) through Mobile Beacon.

Mobile App Deployment Ability for a State to deploy Mobile Beacon as an App instead of a mobile website.

System Notifications Ability for a State to add a System Notification to the homepage of Mobile Beacon.

Account Maintenance Ability for a State to manage Mobile Beacon accounts, including enabling and disabling accounts, issuing temporary passwords, changing e-mail addresses, etc.

Text Messaging Ability for a State to implement automated text messages to communicate with custodial and non-custodial parents regarding their child support case(s).

Mobile Payments Ability for a State to integrate Mobile Beacon with a third party vendor to offer the ability for non-custodial parents to make child support payments through Mobile Beacon.

Custom Notifications Ability for a State to add additional notifications that can be issued to logged in custodial or non-custodial parents that differ from the notifications already included in Mobile Beacon for missed payments, early intervention, missing demographic information, upcoming scheduled events, and bench warrants.

1.9. Database Services

Database Hosting in the cloud provides a number of database alternatives for developers. You can run fully managed relational and MySQL services or you can operate your own database in the cloud. Relational Database Service (RDS) is a web service that makes it easy to set up, operate, and scale a relational database in the cloud. It provides cost- efficient and resizable capacity while managing time-consuming database administration tasks, freeing you up to focus on your applications and business.

On-Demand DB Instances let you pay for compute capacity by the hour; your DB Instance runs with no long-term commitments. This frees you from the costs and complexities of planning, purchasing, and maintaining hardware and transforms what are commonly large fixed costs into much smaller variable costs.

With Reserved Instances, you can make a low, one-time, up-front payment for each DB Instance you wish to reserve for a 1 or 3 year term. In return, you receive a significant discount off the ongoing hourly usage rate for the DB Instance(s) you reserve. Amazon RDS provides three RDS Reserved Instance types (Light, Medium, and Heavy Utilization Reserved Instances) that give you the flexibility to choose the right pricing option depending on your usage requirements.

Amazon RDS for MariaDB gives you full access to all the capabilities of the MariaDB database engine. This means that the code, applications, and tools you already use today with your existing MariaDB databases can be used with your Amazon RDS MariaDB database. Amazon RDS automatically patches the database software and backs up your database, storing the backups for a retention period you define and enables point-in-time recovery. You benefit from the flexibility of being able to scale the compute resources or storage capacity associated with your Database Instance (DB Instance) via a single API call.

AWS Database Migration Service can migrate your data to and from all widely used commercial and open-source databases. The service supports homogenous migrations such as Oracle to Oracle, as well as heterogeneous migrations between different database platforms, such as Oracle to Amazon Aurora or Microsoft SQL Server to MySQL.

Relational Database Hosting (license Included)

AWS Database Resources

2.0 % off MSRP

On-Demand Standard Deployment

MySQL All Regions

PostgreSQL All Regions

Oracle All Regions

SQL Server (Express, Web, Standard) All Regions

Under the "License Included" service model, you do not need separately purchased Microsoft SQL Server licenses. "License Included" pricing is inclusive of software, underlying hardware resources, and Amazon

RDS management capabilities. Standard DB Instance deployed in a single Availability Zone.

On-Demand Multi-AZ Deployment

MySQL All Regions

PostgreSQL All Regions

Oracle All Regions

When you run your DB Instance as a Multi-AZ deployment for enhanced data durability and availability, Amazon RDS provisions and maintains a standby in a different Availability Zone for automatic failover in the event of a scheduled or unplanned outage.

Reserved Standard Deployment

Relational Database Hosting (license Included) AWS Database Resources

MySQL All Regions

PostgreSQL All Regions

SQL Server (Express, Web, Standard) All Regions

Reserved Multi-AZ Deployment

MySQL All Regions

PostgreSQL All Regions

When you run your DB Instance as a Multi-AZ deployment for enhanced data durability and availability, Amazon RDS provisions and maintains a standby in a different Availability Zone for automatic failover in the event of a scheduled or unplanned outage.

Amazon RDS for MariaDB

All Regions

AWS Database Migration Services

US East (N. Virginia Region)

1.10. DB Instances (Bring Your Own License (BYOL))

Microsoft’s License Mobility program (referred to henceforth as Bring Your Own License or "BYOL") allows customers who already own SQL Server licenses to run SQL Server deployments on Amazon RDS. This benefit is available to Microsoft Volume Licensing (VL) customers with SQL Server licenses (currently including Standard and Enterprise Editions) covered by active Microsoft Software Assurance (SA) contracts. The Microsoft License Mobility program is suited for customers who prefer to use existing SQL Server licenses or purchase new licenses directly from Microsoft or any other reseller. To run a DB Instance under the BYOL model, you must meet the eligibility requirements and follow the Sign Up process laid out here. You must also have the appropriate SQL Server licenses with Software Assurance for the DB Instance class and SQL Server edition you wish to run, and must adhere to Microsoft’s licensing policies.

Under the Bring Your Own License (“BYOL”) model, you can run Amazon RDS using your existing Oracle Database software licenses. You can also purchase Oracle Database licenses directly from Oracle and run them on Amazon RDS. To run a DB Instance under the BYOL model, you must have the appropriate Oracle Database license (with Software Update License & Support) for the DB Instance class and Oracle Database edition you wish to run. You must also follow Oracle's policies for licensing Oracle Database software in the cloud computing environment. DB Instances reside in the Amazon EC2 environment, and Oracle's licensing policy for Amazon EC2 is located here.

1.11. Non-Relational Database

DynamoDB is a fast, fully managed NoSQL database service that makes it simple and cost-effective to store and retrieve any amount of data and serve any level of request traffic. All data items are stored on Solid State Drives (SSDs) and are replicated across 3 Availability Zones for high availability and durability.

http://aws.amazon.com/windows/mslicensemobility/ http://aws.amazon.com/windows/mslicensemobility/ http://www.microsoft.com/licensing/about-licensing/product-licensing.aspx http://www.oracle.com/us/corporate/pricing/cloud-licensing-070579.pdf

Non-Relational Database Hosting

AWS EC2 Compute Resources

2.0 % off MSRP

Reserved Capacity Availability

Index Data Store All Regions

Reserve All Regions

1.12. Storage

We offer multiple storage and backup service options including basic, archival, and reduced redundancy. Amazon’s Simple Storage Service (S3) is a simple web service that can be used to store and retrieve any amount of data, at any time, from anywhere on the web. S3 has 99.999999999% durability, and 99.99% availability. Reduced Redundancy is a storage option that enables customers to reduce their costs by storing non-critical, reproducible data at lower levels of redundancy than with standard S3. Reduced redundancy storage has 99.99% durability over a given year. Glacier provides an extremely low-cost storage service that provides secure and durable storage for data archiving and backup. Storage Gateway is a service connecting an on-premises software appliance with cloud-based storage to provide seamless and secure integration between an organization’s on-premises IT environment and cloud storage infrastructure.

Simple Storage Service

On Demand, Prices Per GB - (Standard or Reduced Redundancy)

All Region Availability First 1 TB 2% off MSRP

Next 49 TB 2% off MSRP Next 450 TB 2% off MSRP Next 500 TB 2% off MSRP Next 4000 TB 2% off MSRP Over 5000 TB 2% off MSRP

Simple Storage Service

Fixed Price, 1 year term - (Standard or Reduced Redundancy)

GovCloud Only 25 TB average per month 2% off MSRP 50 TB average per month 2% off MSRP 500 TB average per month 2% off MSRP 1000TB average per month 2% off MSRP 5000TB average per month 2% off MSRP Glacier Storage

All Region Availability Glacier Storage per GB per month 2% off MSRP UPLOAD and RETRIEVAL, per 1000 requests 2% off MSRP LISTVAULTS, GETJOBOUTPUT, DELETE and all other Requests No additional cost Data Retrievals No additional cost*

* Glacier is designed with the expectation that retrievals are infrequent and unusual, and data will be stored for extended periods of time. You can retrieve up to 5% of your average monthly storage (pro-rated daily) for free each month. If you choose to retrieve more than this amount of data in a month, you are charged a retrieval fee starting at $0.011 per gigabyte. In addition, there is a pro-rated charge of $0.032 per gigabyte for items deleted prior to 90 days.

Storage Gateway You are billed for the snapshots your gateway stores in Amazon S3. These snapshots are stored and billed as EBS snapshots.

Public Cloud Availability Per activated gateway per month 2% off MSRP

1.13. Data Transfer

Data Transfer: Outbound, Inbound, Regional

All Region Availability Price Per GB Outbound

First GB per month No additional cost

Data Transfer: Outbound, Inbound, Regional

Up to 10 TB/Month 2% off MSRP

Next 40 TB/Month 2% off MSRP

Next 100 TB/Month 2% off MSRP

Next 350 TB/Month 2% off MSRP

Inbound

Inbound GB/Month No additional cost

Regional

Regional data transfer in/out 2% off MSRP

1.14. All Other Cloud Services and Solutions

Compute Services Cost Unit Cost

EC2 Container Service (ECS) Price per EC2 instances 2% off MSRP

AWS Lambda Per 100 milliseconds 2% off MSRP

AWS Config Price per configuration 2% off MSRP

AWS Mobile Hub BETA

VPN/VPC Services

Price Per VPN Connection Hour Per Hour 2% off MSRP

Route 53

Hosted Zones

First 25 hosted zones Price Per Hosted Zone Per Month 2% off MSRP

Additional zones Price Per Hosted Zone Per Month 2% off MSRP

Standard Queries

First 1 Billion queries per month Per Million Queries per Month 2% off MSRP

Over 1 Billion queries per month Per Million Queries per Month 2% off MSRP

Latency Based Routing Queries

First 1 Billion queries per month Per Million Queries per Month 2% off MSRP

Over 1 Billion queries per month Per Million Queries per Month 2% off MSRP

Monitoring Services

Standard Monitoring Price Per Month No additional cost

Detailed Monitoring, Alerting, and Reporting

Price Per Month 2% off MSRP

Amazon CloudWatch Detailed Monitoring

Price per instance per month 2% off MSRP

Amazon CloudWatch Custom Metrics Price per metric per month 2% off MSRP

Amazon CloudWatch Alarms/First 10 Alarms

Price per alarm per month No additional cost

Amazon CloudWatch Alarms/After First 10 Alarms

Price per alarm per month

2% off MSRP

Amazon CloudWatch API Requests

Price per 1,000 Get, List, or Put requests

AWS CloudTrail No additional cost

AWS Service Catalog Price per Month 2% off MSRP

IAM

IAM Price Per User Per Month No additional cost

Provisioning Software

Provisioning Software

Fixed Price Per State Account Per Year

No additional cost

Elastic Storage

Elastic Block Storage Price per GB per month 2% off MSRP

Elastic File System Price per storage used 2% off MSRP

Elastic Load Balancing

Elastic Load Balancing Price per Hour 2% off MSRP

Elastic Load Balancing Data Transfer

Elastic Load Balancing Price per GB 2% off MSRP

Snapshot Data Storage

Snapshot Data Storage Price per GB per month 2% off MSRP

Auto Scaling

Auto Scaling Price per Hour No additional cost

EBS I/O Requests

I/O Requests Price per 1 million 2% off MSRP

Elastic IP Addresses

Elastic IP address associated (non-associated) with running instance

Price per Hour per month

Elastic IP address remap – first 100 remaps per month

Price per Month

No additional cost

Elastic IP address remap – additional remap per month over 100

S3 Requests

PUT, COPY, POST, or LIST Requests Per 1000 requests 2% off MSRP

GET and all other Requests Per 10,000 requests 2% off MSRP

Import/Export Tool

Storage Device Per device 2% off MSRP

Data Loading Hour (Partial data-loading-hours are billed as full hours)

Price per Hour/Partial Hour

AWS Snowball (Up to 50 TB Snowball includes a high-speed, 10 Gbps network connection)

Call for Pricing

AWS Data Pipeline Price per Month 2% off MSRP

SNS Requests/Notifications

SNS API Requests first 100,000 Price per Month No additional cost

SNS API Requests after first 100,000 Price per Month 2% off MSRP

SNS HTTP/HTTPS Notifications first 100,000

Price per Month No additional cost

SNS HTTP/HTTPS Notifications after first 100,000

SNS Email/Email-JSON Notifications first

Price per Month No additional cost

SNS Email/ Email-JSON Notifications after first 1000

Price per 100,000 per Month 2% off MSRP

SNS SMS Notifications first 100 Price per Month No additional cost

SNS SMS Notifications after first 100 Price per 100 per Month 2% off MSRP

SQS

Price per 10,000 SQS Requests Price per Month 2% off MSRP

Encryption Services

AWS CloudHSM Once per instance then hourly 2% off MSRP

AWS Key Management Service Price per month per key 2% off MSRP

Machine Learning

Amazon Machine Learning Price per hour for compute time 2% off MSRP

Code Services

AWS CodeDeploy Price per instance 2% off MSRP

AWS Code Pipeline Price per instance 2% off MSRP

AWS Code Commit Price per user 2% off MSRP

Standard rates for Amazon S3 and Amazon SNS usage appl

Product Description Unit per Issue Price Enterprise Disaster Recovery Price per instance $99.00 (Annual Fee)

Enterprise Migration Price per instance $299.00

Discovery (RISC Networks)

Product Description Unit per Issue

CloudScape (Standard) Per Server/VM Monthly (0-500)

Enterprise Edition Per Server/VM Monthly (501+)

Cisco InterCloud Fabric (Business) $250 per VM (minimum – 2) $500.00

1.15. Infor SaaS Products

Infor understands and recognizes that each license opportunity is unique and extends prices based on the conditions of each individual opportunity. License pricing will be tailored and configured as a function of each individual opportunity.

Product Description Unit Per Issue Price

Landmark Technology Runtime Subscription Employee $ -

Lawson System Foundation Subscription

Amazon EC2 Compute Unit $ 449.63

NetExpress App Runtime Subscription Concurrent Users $ 719.40

Infor Notifications Subscription Employee $ 1.44

Infor Process Automation Subscription Employee $ 11.51

Infor Business Intelligence for Lawson - Subscription CloudSuite Limited Use $ 503.58

Business Vault (Restricted Use) Subscription CloudSuite Limited Use $ 1.44

BV Data Warehouse Designer Subscription (Restricted Use) Employee $ 1.44

Infor Ming.le Enterprise Subscription CloudSuite Limited Use $ 5.76

Cisco InterCloud Fabric (Business)

Disaster Recovery/Migration Solutions (CloudEndure)

Infor ION PROCESS with Business Vault - Single Tenant - Subscription

CloudSuite Limited Use $ 7.19

Financial Procurement Subscription Employee $ 30.21

Mobile Projects Subscription Employee $ 1.44

Mobile Assets Subscription Employee $ 1.44

Mobile Financials Subscription Employee $ 1.44

Infor Lawson Project Accounting Subscription Employee $ 5.76

Lawson P2P Connectors Subscription Employee $ 1.44

Lawson ION Connector Subscription Employee $ 1.44

Procurement Punchout Subscription Employee $ 5.76

Mobile Inventory Subscription Employee $ 1.44

Product Description Unit Per Issue Price

Mobile Requisitions Subscription Employee $ 1.44

Procurement Card Self-Service Subscription Employee $ 1.44

Requisition Center Subscription Employee $ 21.58

Electronic Payment Connector Subscription Employee $ 1.44

Smart Office Subscription Employee $ 7.19

Addins For Microsoft Subscription Employee $ 5.76

Implementation Accelerator for Public Sector ERP Employee $ 1.44

Infor CloudSuite HCM Enterprise Product Suite Subscription

Employee -

Landmark Technology Runtime Subscription 2 Employee -

Infor Process Automation Subscription 2 Employee 8.19

ION Process iPaaS Platform - Multi-Tenant - Subscription CloudSuite Limited Use 4,500.00

Infor Landmark Administrator Subscription Employee -

Infor Notifications Subscription 2 Employee -

Addins For Microsoft Subscription 2 Employee 4.10

Infor Talent Manager Subscription Employee 0.82

Global Human Resources Subscription Employee 9.83

Talent Acquisition Subscription Employee 9.01

Compensation Management Subscription Employee 9.01

Goal Management Subscription Employee 9.01

Performance Management Subscription Employee 9.01

Succession Management Subscription Employee 9.01

Development Planning Subscription Employee 9.01

Infor Mobile Recruiter Subscription Employee 0.74

Talent Mgmt Lang Pack US Eng (en-US) Subscription Enterprise 696.15

Talent Mgmt Lang Pack UK Eng (en-GB) Subscription Enterprise 696.15

Talent Mgmt Lang Pack French (fr) Subscription Enterprise 696.15

Product Description Unit Per Issue Price

Talent Mgmt Lang Pack French…