Customer+Satisfaction+Survey.pdf
PDF 79 KB Posted
- Attached to
- Professional Board Licensing Software
- Contract number
- 005-THEN
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey for State Contract 005 related to Board Licensing Software. The survey form is designed to be completed by an agency representative to evaluate a contractor's performance across multiple dimensions, including work quality, project completion timeliness, cost management, and compliance with contract terms and state information technology standards.
The survey provides a structured mechanism for rating the vendor's performance on a scale of 1-5 across four key areas: work quality, schedule adherence, cost management, and contract/IT standards compliance. Participants can provide additional comments for each rating category. The completed survey is intended to be emailed to the contract administrator for State Contract 005, with a copy sent to the respective contractor representative, serving as a formal feedback mechanism to assess and document the vendor's performance on a specific work order.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 005-Contract+Summary-Thentia+Cloud-Updated.docx | DOCX document | |
| Board+Licensing+Software+Proposal+Request.pdf | ||
| Thentia+Amendment+1+-+signed.pdf | ||
| Thentia+Contract+Final_encrypted_.pdf | ||
| Thentia+Pricing.pdf | ||
| Vendor+Pool+Evaluation+Worksheet.pdf |
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Text version
Contract 005 Board Licensing Software Customer Satisfaction Survey
Name
Title
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality 1 2 3 4 5 Higher Quality
Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
1 Late Completion of Work Order 2 On Time Completion of Work Order (95% or more completed on schedule) 3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
1 Completed Work Order at Higher Cost than Original Project Offer 2 Completed Work Order at Cost Proposed in Original Project Offer 3 Completed Work Order at Lower Cost than Original Project Offer
Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance 1 2 3 4 5 Higher Compliance
Comments related to compliance with contract terms and State IT Standards:
Complete and email to the contract administrator for State Contract 005.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .