T2659 - Document Imaging Management System (DIMS) Maintenance and Operations (M&O) Support Services
Active Contract RFP/SC-SBE New Jersey Awarded
- Contract number
- 26-TELE-139776
- Awardee
- IBM
- Contracting organization
- Division of Purchase and Property
- Contract amount
- Not on record
Award facts
- Completion date
- NIGP codes
- UNSPSC codes
- 81111514 Cloud support services
- 81111515 Cloud fusion service
- 81112012 ANS and ATM software maintenance/development services
- 44101706 Photoconductor or imaging units
- 81110000 Computer services
- 80111512 Information technology (IT) expert services
- 81112011 Database management software publishing
- 42203601 Digital imaging network DIN system equipment
- 42203602 Digital imaging communications in medicine DICOM standard system equipment
- 42203705 Medical imaging dry laser printers or imagers
Award details come from njstart.gov. Updated .
About this award
IBM was awarded Contract 26-TELE-139776 by the State of New Jersey Department of the Treasury, Division of Purchase and Property, to provide Maintenance and Operations (M&O) support services for the Document Imaging Management System (DIMS). The contract, effective October 1, 2026, through September 30, 2029, with two optional one-year extensions, supports the Department of Human Services, specifically the Division of Family Development and Division of Medical Assistance and Health Services. The DIMS infrastructure encompasses IBM Content Manager and Navigator, Datacap content management software, custom code applications, AIX and Windows Server operating systems, and an Oracle relational database serving over 30 statewide locations across County Social Services Agencies. The system supports critical benefit programs including the Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families, General Assistance, Supplemental Security Income, and Medicaid/New Jersey Family Care programs.
IBM's service delivery includes a firm-fixed monthly maintenance fee of $180,600 for Year 1 (declining to $161,500 in Optional Year 2), along with specialized labor resources including project managers, contract administrators, programmer analysts, testing analysts, help desk analysts, trainers, and subject matter experts. Hourly labor rates range from $126 for help desk and interface specialists to $206.40 for senior subject matter experts and project managers in optional contract years, with annual escalations between 2.3 and 2.5 percent. Additional services encompass onsite and virtual user training sessions, system turnover and transition support, and pass-through costs for services not covered by standard hourly rates. Performance may be conducted remotely at the State's discretion, with the contractor responsible for providing remote workspace infrastructure.
Line items
| Item | Total |
|---|---|
| Ongoing Maintenance and Operation of DIMS Costs - Monthly Fixed Fee Requirements - Year 1 | $180,600.00 |
| Ongoing Maintenance and Operation of DIMS Costs - Monthly Fixed Fee Requirements - Year 2 | $177,600.00 |
| Ongoing Maintenance and Operation of DIMS Costs - Monthly Fixed Fee Requirements - Year 3 | $171,700.00 |
| Ongoing Maintenance and Operation of DIMS Costs - Monthly Fixed Fee Requirements - Optional Year 1 | $165,600.00 |
| Ongoing Maintenance and Operation of DIMS Costs - Monthly Fixed Fee Requirements - Optional Year 2 | $161,500.00 |
| Project Manager -- Hourly Labor Rate - Year 1 | $187.00 |
| Project Manager - Hourly Labor Rate - Year 3 | $196.50 |
| Project Manager - Hourly Labor Rate - Year 2 | $191.70 |
| Project Manager - Hourly Labor Rate - Optional Year 1 | — |
| Project Manager - Hourly Labor Rate - Optional Year 2 | — |
| Contract Administrator - Hourly Labor Rate - Year 1 | $157.00 |
| Contract Administrator - Hourly Labor Rate - Year 3 | $164.90 |
| Contract Administrator - Hourly Labor Rate - Year 2 | $160.90 |
| Contract Administrator - Hourly Labor Rate - Optional Year 1 | $169.00 |
| Contract Administrator - Hourly Labor Rate - Optional Year 2 | $173.20 |
| Programmer Analysts - Hourly Labor Rate - Year 1 | — |
| Programmer Analysts - Hourly Labor Rate - Year 3 | $152.30 |
| Programmer Analysts - Hourly Labor Rate - Optional Year 1 | $156.10 |
| Programmer Analysts - Hourly Labor Rate - Optional Year 2 | $160.00 |
| Datacap/IBM Content Navigator - Hourly Labor Rate - Year 1 | $145.00 |
| Datacap/IBM Content Navigator - Hourly Labor Rate - Year 2 | $148.60 |
| Datacap/IBM Content Navigator - Hourly Labor Rate - Year 3 | $152.30 |
| Datacap/IBM Content Navigator - Hourly Labor Rate - Optional Year 1 | $156.10 |
| Datacap/IBM Content Navigator - Hourly Labor Rate - Optional Year 2 | $160.00 |
| Testing Analyst - Hourly Labor Rate - Year 1 | $126.00 |
| Programmer Analysts - Hourly Labor Rate - Year 2 | $148.60 |
| Testing Analyst - Hourly Labor Rate - Year 2 | $129.20 |
| Testing Analyst - Hourly Labor Rate - Year 3 | $132.40 |
| Testing Analyst - Hourly Labor Rate - Optional Year 2 | $139.10 |
| Testing Analyst - Hourly Labor Rate - Optional Year 1 | $135.70 |
| Help Desk Analyst - Hourly Labor Rate - Year 1 | $126.00 |
| Help Desk Analyst - Hourly Labor Rate - Year 2 | $129.20 |
| Help Desk Analyst - Hourly Labor Rate - Year 3 | $132.40 |
| Help Desk Analyst - Hourly Labor Rate - Optional Year 1 | $135.70 |
| Help Desk Analyst - Hourly Labor Rate - Optional Year 2 | $139.10 |
| Trainers - Hourly Labor Rate - Year 1 | $145.00 |
| Trainers - Hourly Labor Rate - Year 2 | $148.60 |
| Trainers - Hourly Labor Rate - Year 3 | $152.30 |
| Trainers - Hourly Labor Rate - Optional Year 1 | $156.10 |
| Trainers - Hourly Labor Rate - Optional Year 2 | $160.00 |
| Training Material Developer - Hourly Labor Rate - Year 1 | $145.00 |
| Training Material Developer - Hourly Labor Rate - Year 2 | $148.60 |
| Training Material Developer - Hourly Labor Rate - Year 3 | $152.30 |
| Training Material Developer - Hourly Labor Rate - Optional Year 2 | $160.00 |
| Senior Performance Tester - Hourly Labor Rate - Year 1 | $145.00 |
| Senior Performance Tester - Hourly Labor Rate - Optional Year 1 | $156.10 |
| Senior Performance Tester - Hourly Labor Rate - Year 3 | $152.30 |
| Senior Performance Tester - Hourly Labor Rate - Optional Year 2 | $160.00 |
| CM8 Expert - Hourly Labor Rate - Year 1 | $145.00 |
| Training Material Developer - Hourly Labor Rate - Optional Year 1 | $156.10 |
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Files
| File | Type | Posted |
|---|---|---|
| T2659 FINAL NJSSTC~1.pdf | ||
| T2659 FINAL Bid Solicitation~2.pdf | ||
| Countersigned Offer and Acceptance (redacted) 10.1.2026.pdf | ||
| T2659 Award Summary~1.pdf | ||
| T2659 Bid Amend 2 2.27.2026.pdf | ||
| T2659 Bid Amendment 1 2.11.2026.pdf | ||
| T2659 IBM BAFO Price Sheet~1.xlsx | XLSX spreadsheet |
Quick answers
Who was awarded contract 26-TELE-139776?
Contract 26-TELE-139776 was awarded to IBM by Division of Purchase and Property in New Jersey on October 1, 2026.
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