Workday Marketplace Certified Service Partner (On-Demand Support Services)

Roswell Park Comprehensive Cancer Center is requesting proposals from Workday Marketplace Certified Service Partners to provide on-demand consulting services across multiple Workday functional areas, with proposals due August 3, 2026 and questions due July 6, 2026. There are no MWBE contracting goals (0.00%) and no restrictive set-asides.

Roswell Park intends to award to one or multiple vendors and will engage providers on a per-assignment basis for system enhancements, reporting, integrations, troubleshooting, optimization, AI-related support, configuration updates, advanced reporting, integration design, release management, testing support, data loads, documentation, and best practice recommendations across Human Capital Management, Finance and Grants Management, Supply Chain and Procurement, Integrations and Reporting, and Security and Data Governance. The Workday environment includes approximately 250 integrations, 2,300 custom reports, 176 role-based and 120 user-based security groups implemented in 2021, and Grants Management added January 2026, with approximately 25 tickets per month. All services shall be performed remotely unless otherwise approved in writing.

Mandatory qualifications include Workday Marketplace Certified Service Partner status, proven staff expertise with relevant certifications, successful healthcare consulting experience, demonstrated multi-vendor Workday environment experience, and comprehensive security and compliance capabilities including HIPAA/BAA readiness, SOC 2 Type II or HITRUST certification, FIPS 140-3 encryption, multi-factor authentication, and documented incident response program. Vendors must provide transparent, fixed hourly pricing by consultant level (Junior, Mid-Level, Senior) for the initial one-year term, with annual adjustments not to exceed three percent.

The resulting agreement is a three-year time and materials contract with options to extend for two successive one-year periods for a potential total term of five years. Roswell Park does not guarantee minimum work volume. No compensated onboarding hours or retainer-based hours are provided. Vendors may utilize offshore or nearshore resources if clearly disclosed and approved, with all data remaining within approved locations subject to New York SHIELD Act compliance. There is no incumbent service provider.

Evaluation is weighted 40% Financials, 40% Qualifications and Experience, and 20% Ability to Meet Roswell Park's Needs. Proposals must include three Workday US engagement references, Non-Collusion Affidavit, Disclosure Form, EEO Policy Statement and Staffing Plan, certificates of insurance, W-9, and signed Executive Order 16 Certification. Final award is contingent upon both parties reaching agreement on terms and conditions, including execution of a Business Associate Agreement compliant with HIPAA and the HITECH Act.