Twilio 2FA Services

The West Virginia Enterprise Resource Planning Board is seeking a vendor to provide Twilio Two-Factor Authentication (2FA) Services through an Agency Request for Quote (ARFQ) process. The procurement, identified as ARFQ 0947 ERP2500000001, covers six primary service components: a Twilio toll-free business messaging phone number, campaign registration, outbound messaging, lookup services, verification services, and SMS carrier fees. The solicitation requires a vendor capable of supporting the agency's existing Twilio account and phone number (866-954-8296), with services to be integrated with CGI Advantage Vendor Self Service and OneLogin One Identity Manager. The procurement is structured as an Agency Master Agreement with an initial contract term from March 1, 2025, through February 28, 2026, and includes three potential one-year renewal options. Key dates include a question submission deadline of February 25, 2025, at 2:00 PM, and proposal responses due on February 28, 2025, at 1:00 PM. The agency estimates monthly usage of approximately 2.4 million outbound messages, 150 verification services, and 250 lookup service units, though these are considered approximate volumes for anticipated purchases.

The solicitation does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. Vendors must maintain Commercial General Liability Insurance and Cyber Liability Insurance of $1,000,000 per occurrence. The contract will be awarded to the vendor providing the required specifications at the lowest overall total cost, with submissions accepted electronically through wvOASIS or as signed documents delivered to the agency. While specific budget ranges are not detailed, the pricing structure includes multiple line items for different Twilio services, allowing vendors to provide unit pricing. The existing infrastructure involves integration with current systems like CGI Advantage and OneLogin, suggesting that technical compatibility and seamless implementation will be critical evaluation criteria. Vendors must be prepared to provide quarterly reporting showing purchased items, quantities, and total dollar values, and maintain a primary contract manager available during standard business hours. The contract is subject to funding availability, and the State reserves standard rights regarding contract cancellation.