Technical, Management, and Training Services For The Emergency Communications Board - UPDATED

The Tennessee Department of Commerce and Insurance, specifically the Tennessee Emergency Communications Board (TECB), is seeking technical, management, and training services for Geographic Information System (GIS) support related to Next Generation 911 (NG911) services across the state's 100 emergency communications districts. The procurement involves comprehensive GIS support, including managing and maintaining the NG911 spatial interface, providing technical support and training to local Emergency Communications Districts (ECDs) and Public Safety Answering Points (PSAPs), and coordinating with the state's Next Generation Core Services provider. Respondents must utilize Environmental Systems Research Institute (Esri) ArcGIS tools with an open software stack and maintain data in Esri file formats. The solicitation requires proposers to be Esri Gold or Platinum Partners with demonstrated experience in statewide public safety GIS projects, NG911 implementation, training delivery, and multi-jurisdictional data management. Evaluation will be conducted across four categories: General Qualifications and Experience (10 points), Technical Qualifications and Approach (60 points), Oral Presentation (10 points), and Cost Proposal (20 points). Key dates include a pre-response conference on January 12, 2026, written questions due by January 20, 2026, proposal submission deadline of February 20, 2026, oral presentations on March 10-11, 2026, and a notice of intent to award on April 6, 2026.

The contract does not specify explicit set-aside designations or restrictions for disadvantaged enterprises. The proposed contract term runs from August 16, 2026, through August 15, 2029, with potential for two optional 12-month renewals, not to exceed 60 months total. The maximum contract liability is estimated between $1,200,000 and $2,000,000 for the entire contract period, with cost proposals based on monthly rates for GIS Data Management Services and hourly rates for administrative support, project management, and technical support services. The state reserves the right to negotiate with the selected contractor and maintains standard procurement rights, including termination for convenience or cause. The contract will be awarded to the most responsive and responsible respondent offering the best overall value, rather than automatically selecting the lowest-cost proposal. Successful proposers must demonstrate comprehensive capabilities in GIS data management, NG911 implementation, and training across multiple emergency communications districts in Tennessee.