Software - maintnenace - annual renewal - komprise

The State of California, through the Department of General Services, is issuing a Request for Bids (RFB-IS-26200913) for the annual renewal of software maintenance services for the Komprise data management and analytics platform. This competitive procurement seeks to renew the existing software maintenance agreement, with the scope encompassing continued software support, updates, and maintenance services for a one-year renewal period aligned with the existing annual maintenance cycle. The deliverables include ongoing technical support, software updates, and platform maintenance to ensure continued operational functionality of the Komprise system for state government operations. Bidders must meet all mandatory requirements outlined in the required forms appendix, demonstrate appropriate certifications and insurance coverage, and comply with California state procurement regulations and administrative standards. The contract includes comprehensive Information Security and Privacy Requirements (Exhibit X) that mandate compliance with California privacy laws, federal standards, and technical safeguards including encryption standards, audit logging, incident response procedures, and regular security assessments. Additionally, vendors must adhere to Business Associate Agreement (BAA) policies addressing inadvertent access procedures for protected health information and establish protocols for incident response and documentation throughout the contract term. The proposal submission deadline is May 18, 2026, with award and contract commencement anticipated following the standard evaluation and approval process.

Certified Business Enterprise (CBE) participation is required or encouraged as part of the bidding process, with preferences potentially available for small business participation, including minority-owned business enterprises (MBEs), women-owned business enterprises (WBEs), and other disadvantaged business classifications. Komprise is identified as the incumbent vendor currently providing software maintenance services for the platform, and qualified alternative vendors are eligible to submit competitive bids. The contract pricing structure is based on the annual maintenance renewal fee established under the existing agreement, with costs itemized according to the software licensing and support components, though specific award values or budget ranges are not disclosed in the procurement documentation. Successful bidders must integrate with the existing Komprise infrastructure and technology platform already deployed within California state government systems. Funding for this maintenance renewal is sourced from the Department of General Services' operating budget allocated for software licensing and support services, with the contract renewal supporting continued data management and analytics capabilities across state operations.