MS-IFB/DOA/2609-1270053/Social Media and Customer Feedback Dashboard
Closed State & local contract opportunity Posted
- Solicitation number
- PE-66062-NONST-2027-000000487
- State
- Georgia
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 20811 Application Software, Microcomputer
- 20836 Data Processing Software, Microcomputer
- 20837 Database Software
- 20841 Engineering Software
- 20853 Integrated Software
- 20882 Scientific, Statistical, Engineering, Mathematical, And Mapping Software (Including Photogrammetry)
- 20888 Software, Monitoring
- 91812 Analytical/Predictive Studies And Surveys (Consulting)
- 91829 Computer Software Consulting
- 91871 It Consulting
Show all 23
- 92002 Access Services, Data
- 92004 Applications Software (For Main Frame Systems)
- 92022 Data Preparation And Processing Services (Including Bates Coding)
- 92027 E-Commerce Software Development Services
- 92040 Programming Services, Computer (Including Mobile Device Applications)
- 92045 Software Maintenance/Support
- 92046 Software Updating Services
- 92047 Support Services, Computer (Includes Computer Warranties)
- 92056 Systems/Executive Software, Microcomputer
- 95605 Business Research Services
- 95882 Records Management Services (Including Document Management Services Which Also Includes Technology Integration)
- 96120 Customer Service Evaluation Services
- 96258 Professional Services (Not Otherwise Classified)
- Point of contact
-
- Jeremias Cirilo jcirilo@atlantaga.gov (770) 639-7467
Opportunity details come from ssl.doas.state.ga.us. Updated .
About this opportunity
The City of Atlanta Department of Aviation is conducting a multi-step sealed bid process for a centralized Social Media and Customer Feedback Dashboard serving Hartsfield-Jackson Atlanta International Airport's Customer Experience Division, with a prequalification phase followed by an Invitation for Bid (IFB), proposal due October 14, 2026.
The procurement structure begins with vendor prequalification before formal bidding, signaling a capability-gatekeeping approach. The dashboard must integrate social media monitoring and customer feedback collection into a single platform for the airport's CX operations. Place of performance is the Hartsfield-Jackson Atlanta International Airport.
Specific contract value, term length, evaluation criteria, incumbent contractor, and detailed technical or functional requirements are not yet public. The source indicates this solicitation was posted October 7, 2026, with an October 14 deadline; vendors should confirm whether this compressed timeline reflects final bid due date or a prequalification-phase submission date, as multi-step processes often stage submissions separately.
Opportunity text
The City of Atlanta on behalf of the Department of Aviation will shortly undergo a Multi-Step Sealed Bid process comprised of a prequalification phase as the initial step, followed by an Invitation for Bid (IFB) towards the procurement of a centralized Social Media and Customer Feedback Dashboard for the Hartsfield¿Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division.
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