Labware Customer Success Management (CSM) Subscription Plan

The Texas Health and Human Services Commission (HHSC) and the Department of State Health Services (DSHS) are seeking competitive bids to establish a contract for a Labware Customer Success Management (CSM) subscription plan. The required services include 40 hours per month and up to 10 hours per week of remote configuration management and system administration support. The initial contract term is from August 2024 through August 2025, with up to four one-year renewal options available. Responses must be received by August 20, 2024 at 10:30 AM Central Time. The pricing will be evaluated to determine the best value for the state, and the historical spend for the same or similar services was $33,000 from July 2024 through September 2024, though HHSC does not guarantee any volume, usage, or compensation under the resulting contract.

While submission of a Historically Underutilized Business Subcontracting Plan is not required, it is encouraged if subcontracting opportunities are identified. The document does not include information on set-aside designations, restrictions on the types of organizations that can respond, or listed incumbent vendors or current contractors. The solicitation does not provide details on existing infrastructure or technology that requires integration, nor does it specify a possible award value or budget range.