IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard
Closed State & local contract opportunity Posted
- Solicitation number
- PE-66062-NONST-2027-000000462
- State
- Georgia
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 20811 Application Software, Microcomputer
- 20836 Data Processing Software, Microcomputer
- 20837 Database Software
- 20841 Engineering Software
- 20853 Integrated Software
- 20882 Scientific, Statistical, Engineering, Mathematical, And Mapping Software (Including Photogrammetry)
- 20888 Software, Monitoring
- 91812 Analytical/Predictive Studies And Surveys (Consulting)
- 91829 Computer Software Consulting
- 91871 It Consulting
Show all 23
- 92002 Access Services, Data
- 92004 Applications Software (For Main Frame Systems)
- 92022 Data Preparation And Processing Services (Including Bates Coding)
- 92027 E-Commerce Software Development Services
- 92040 Programming Services, Computer (Including Mobile Device Applications)
- 92045 Software Maintenance/Support
- 92046 Software Updating Services
- 92047 Support Services, Computer (Includes Computer Warranties)
- 92056 Systems/Executive Software, Microcomputer
- 95605 Business Research Services
- 95882 Records Management Services (Including Document Management Services Which Also Includes Technology Integration)
- 96120 Customer Service Evaluation Services
- 96258 Professional Services (Not Otherwise Classified)
- Point of contact
-
- Stephanie Rucker srucker@atlantaga.gov (470) 218-0427
Opportunity details come from ssl.doas.state.ga.us. Updated .
About this opportunity
The City of Atlanta, on behalf of the Department of Aviation, is conducting a multi-step sealed bid process for a centralized Social Media and Customer Feedback Dashboard serving Hartsfield-Jackson Atlanta International Airport's Customer Experience Division, with prequalification submissions due August 10, 2026.
The procurement comprises an initial prequalification phase followed by a formal Invitation for Bid. Vendors will be evaluated on relevant experience, technical capability, compliance with security standards, and solution readiness. The solution must aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to support service-trend identification and operational improvements at the airport.
No contract value, term length, incumbent contractor, or detailed evaluation criteria have been disclosed at this stage. The prequalification submission deadline is August 10, 2026; the formal IFB timeline will be announced upon prequalification results.
Opportunity text
The City of Atlanta on behalf of the Department of Aviation will shortly undergo a Multi-Step Sealed Bid process comprised of a prequalification phase as the initial step, followed by an Invitation for Bid (IFB) towards the procurement of a centralized Social Media and Customer Feedback Dashboard for the Hartsfield¿Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division. The City¿s expectation is that the solution will aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights, identify service trends, and drive operational improvements. Interested vendors will be prequalified based on relevant experience, technical capability, compliance with security standards, and solution readiness.
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